clinical sales specialist

customer care advocate (part time) Jobs in San Francisco

customer care advocate (part time)

customer support specialist Jobs in San Francisco

customer support specialist

universal banker (teller / customer service representative) Jobs in San Francisco

customer service representative

Beacon Business Bank

About the RoleWe are seeking a detail-oriented and operations-focused Universal Banker, to support branch operations through accurate transaction processing and high-quality customer service. This role is responsible for ensuring operational efficiency, maintaining compliance, and delivering a consistent and professional client experience.The ideal candidate is highly organized, dependable, and able to balance transactional responsibilities with customer interaction, all while contributing to a positive and efficient branch environment.Key ResponsibilitiesBranch Operations &amp; Transaction Processing&middot; Process daily transactions including deposits, withdrawals, transfers, and payments with accuracy&middot; Ensure all transactions comply with bank policies, procedures, and regulatory requirements&middot; Maintain proper cash handling and balancing procedures&middot; Support overall branch operations to ensure efficiency and service excellenceCustomer Service &amp; Support&middot; Provide exceptional customer service by assisting clients with routine banking transactions and inquiries&middot; Assist clients with account inquiries, problem resolutions, and service requests&middot; Maintain a courteous and service-oriented environment while prioritizing accuracy and efficiency&middot; Support customers in navigating basic banking services and account needsOperational Support &amp; Compliance&middot; Adhere to all bank policies, procedures, and regulatory requirements&middot; Support audit processes and ensure proper documentation and recordkeeping&middot; Assist with branch reporting and administrative tasks as neededTeam &amp; Branch Support&middot; Collaborate with branch team members to ensure smooth daily operations&middot; Provide operational support to Branch Managers and staff as needed&middot; Maintain flexibility to assist in various functions within the branchQualifications&middot; High school diploma or equivalent required; Associate&rsquo;s or Bachelor&rsquo;s degree preferred&middot; 1-3 years of banking, teller or operations experience preferred&middot; Strong cash handling and transactional accuracy skills&middot; Working knowledge of banking regulations and compliance practices preferred&middot; Excellent attention to detail and organizational skills&middot; Strong communication and customer service abilities&middot; Ability to multitask and work efficiently in a fast-paced environment&middot; Proficiency in Microsoft Office (Word, Excel, Powerpoint)Key Competencies&middot; Operational accuracy and attention to detail&middot; Cash handling and accountability&middot; Regulatory compliance awareness&middot; Time management and efficiency&middot; Problem-solving and critical thinking&middot; Communication and teamwork&middot; Adaptability and reliabilityCompensationSalary Range: $50,000 - $65,000 annually (based on experience)Equal Opportunity EmployerBeacon Business Bank is an Equal Opportunity Employer and considers all qualified applicants without regard to protected characteristics.Fair Chance ActQualified applicants with arrest and conviction records will be considered in accordance with applicable laws.Pay: $50,000.00 - $65,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Vision insurance</li></ul>People with a criminal record are encouraged to applyExperience:<ul><li>Banking: 1 year (Preferred)</li></ul>Work Location: In person

Universal Banker (Teller / Customer Service Representative)

San Francisco Honda

<div>Business Development Representative
Company Description
Victory Automotive Group is family owned and operated since 1997 with over 50 locations across the United States. We provide the best opportunities for all employees, customers, communities and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customer&rsquo;s wants and needs 100 percent of the time and always provide a pleasant, informative and professional experience.
Victory Automotive Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!
Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. 

Job Description
Are you looking for a professional environment that rewards those with strong work ethics? Do you enjoy working with customers to ensure great service and achieve a goal? We are looking for self-motivated individuals as a Business Development Representative to join our successful team!
The Business Development Rep receives, processes, and coordinates all incoming sales inquiries, showroom floor requests, service requests, and internet queries. Receiving inbound calls and greeting visitors in a friendly, interested, and helpful manner ensures excellent customer service and sales generation. In addition, they work closely with the Sales and Service departments to meet our customers' needs. 

The ideal candidate has previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and may have a working knowledge of automotive sales/service. They must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.
This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position. 

Responsibilities
<ul><li>Manages all incoming sales and service appointment queries (either phone or internet) by scheduling appointments, confirming pending appointments, following up with missed appointments, etc.</li>
<li>Coordinates questions and issues with the appropriate department personnel</li>
<li>Tracks sold vehicles and hot sheets</li>
<li>Confirms special order parts</li>
<li>Helps follow up with phone and internet sales leads</li>
<li>Manages all required paperwork and records and prepares documentation when needed</li>
<li>Provides administrative assistance as needed</li>
</ul><h3 class="jobSectionHeader">Job Requirements:</h3><h3 class="jobSectionHeader">
Requirements
<ul><li>High school diploma or GED</li>
<li>Previous experience in a similar position (administrative, clerical, call center, customer service, etc.)</li>
<li>Working knowledge of the automotive industry a plus</li>
<li>Helpful attitude and friendly demeanor</li>
<li>Highly professional and dependable</li>
<li>Strong organizational and time management skills</li>
<li>Strong computer and internet skills, including Microsoft Office suite</li>
<li>Reynolds and Reynolds experience a plus</li>
</ul>
Compensation
<ul><li>Competitive Pay Based on Experience</li>
<li>Medical Benefits</li>
<li>Paid Vacation</li>
<li>Holidays</li>
<li>Professional Workplace</li>
<li>Non-Smoking Workplace</li>
<li>Drug Free Workplace</li>
<li>Opportunity for Advancement</li>
<li>Direct Deposit</li>
<li>401(k) with Company Match</li>
</ul>
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
We are an Equal Opportunity Employer and a drug free workplace.
It&rsquo;s time to make the most important move of your career!
Apply Now! 
#20260411100801</h3></div>

BDC Representative

Wells Fargo

<div>Why Wells Fargo: 
 
Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces &quot;to grow your career&quot; in the U.S. Join us! 
 
About this role: 
 
Wells Fargo is seeking a Teller in our Consumer Banking and Lending division, as a part of our National Branch Network. You are part of the fabric of the local community, helping provide the financial service backbone for its residents, employees and local businesses. If you enjoy working with people, then this is a great role for you with tremendous opportunity to establish your career here at Wells Fargo for years to come. Find out why we're the #1 financial services company to grow YOUR career. Apply today. 
 
In this role you will:<ul><li>
Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers</li><li>
Complete operational activities while minimizing risks under established policies</li><li>
Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization</li><li>
Receive direction from managers and exercises judgment within defined policies and procedures</li><li>
Escalate questions and issues to more experienced roles</li><li>
Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions</li><li>
Identify information and services to meet customers financial needs</li></ul>
Required Qualifications:<ul><li>
6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education</li></ul>
Desired Qualifications:<ul><li>
6+ months of experience interacting with people, demonstrated through work, military, or education</li><li>
Military experience (transitioning military service member, reserve military service member or a veteran) and currently enrolled in a college or university program</li><li>
Customer service focus with experience handling complex transactions across multiple systems</li><li>
Ability to educate and connect customers to technology and share the value of mobile banking options</li><li>
Ability to interact with integrity and professionalism with customers and team members</li><li>
Experience working with others on a team to meet customer needs</li><li>
Cash handling experience</li><li>
Ability to follow policies, procedures, and regulations</li><li>
Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss</li><li>
Well-organized, independent and able to prioritize in a fast-paced environment</li><li>
Ability to exercise judgment, raise questions to management, and adhere to policy guidelines</li><li>
Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting</li><li>
Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues</li></ul>
Job Expectations:<ul><li>
Ability to work a schedule that may include most Saturdays</li><li>
This position is not eligible for Visa sponsorship</li></ul>
Posting Location(s):<ul><li>
1560 Van Ness Avenue 
SAN FRANCISCO, California 94109 
United States of America</li></ul>
Pay Range 
 
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities. 
$22.00 - $27.50 
Benefits
 
 
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.<ul><li>
Health benefits</li><li>
401(k) Plan</li><li>
Paid time off</li><li>
Disability benefits</li><li>
Life insurance, critical illness insurance, and accident insurance</li><li>
Parental leave</li><li>
Critical caregiving leave</li><li>
Discounts and savings</li><li>
Commuter benefits</li><li>
Tuition reimbursement</li><li>
Scholarships for dependent children</li><li>
Adoption reimbursement</li></ul>
Posting End Date: 
23 Apr 2026 
<ul><li>Job posting may come down early due to volume of applicants.
</li></ul> 
We Value Equal Opportunity 
 
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. 
 
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. 
 
Applicants with Disabilities 
 
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . 
 
Drug and Alcohol Policy 
 
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. 
 
Wells Fargo Recruitment and Hiring Requirements: 
 
a. Third-Party recordings are prohibited unless authorized by Wells Fargo. 
 
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.</div>

Teller | Van Ness

iRhythm Technologies

<div>Career-defining. Life-changing.
At iRhythm, you&rsquo;ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what&rsquo;s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career
About This Role:
Responsibilities and Duties:<ul><li>
Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment.</li><li>
Respond to inquiries, complete various daily tasks, and provide verbal and written information to external and internal customers and accounts.</li><li>
Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates.</li><li>
CRM Compliance to process and documentation.</li><li>
Ticket/Email Management in a timely fashion.</li><li>
Inbound and outbound call work as assigned.</li><li>
Ability to manage through meetings and training in a Zoom environment on camera.</li></ul>
General Experience:<ul><li>
Provide clear verbal and written proactive communication to internal and external requests.</li><li>
Drive a patient and client-driven environment.</li><li>
Understand sensitive information, HIPAA and privacy requirements including security of environment for home office.</li><li>
Display an ability to have attention to detail for all activities and documentation tasks.</li></ul>
Qualifications:<ul><li>
Experience in fast paced patient or healthcare provider focused environment is preferred.</li><li>
Minimum of 2+ years of customer service experience in a high-volume environment (60+ Activities Per Day).</li><li>
Preferred experience in healthcare/medical device companies non- insurance based.</li><li>
Proficient with Microsoft Office - especially Outlook; Word, Excel and PowerPoint preferred.</li><li>
Experience with Customer Relationship Management software; Salesforce.com preferred.</li><li>
Demonstrated ability to understand and meet individual level metrics assigned.</li><li>
Must be flexible, able to adapt quickly and positively to change, able to manage a fast-paced growth company environment.</li><li>
Strong evidence of great customer service via phone, e-mail, fax, or web modalities.</li><li>
Demonstrated commitment to helping people and resolve issues including those that require independent thinking and sound judgment skills not covered specifically in manuals or procedures.</li><li>
Strong commitment to quality.</li><li>
Demonstrated patience and professionalism in stressful situations. Experience in a multitasking role preferred.</li><li>
Candidates must possess strong verbal and written English communication skills. Strong skillset in keyboarding, typing (40 WPM) as well as understanding website/program navigation.</li></ul>
iRhythm Technologies provides 24/7 support for our patients. Please note that you may be required to work Saturday, Sunday, and holidays as a part of your normal scheduled shift. Shifts are subject to change with advanced notice as the business requires. Bi-Annual review of shifts based on activity volume will be completed.
In Home Office Requirements: We require that all employees have the following technical capability at their home: High Speed internet over 50 MBPS for upload capacity and 150 MBPS for download capabilities. It is required that a plug in directly to the home internet router is available for network stability. These at home technical requirements are subject to change with any scheduled reopening of our office locations.
Additional Home Office Requirements:<ul><li>
Secure environment for all related activities.</li><li>
Desk space for laptop and two monitors to be set up.</li></ul>
In Office Potential: At times though out the year, in-office attendance may be requested of you, based on your location to an office. This request may include training, meetings, in-office staff days, internet outages in your area, IT Helpdesk needs as well as other development opportunities that may come up. Advanced notice will be provided for all outside of IT Helpdesk needs as those will need to be managed as they come up so that you can complete your daily tasks.
Examples of Key Metric Expectations:<ul><li>
Attendance, this is key to the success of the role.</li><li>
Quality Scores, all activities are subject to a quality review and quality scores must be at or above minimum acceptable rate.</li><li>
Unavailable time, adherence to schedule and time available for calls and activities. A specific amount of time is set aside for lunch, breaks, meetings that will not be counted in the metrics.</li><li>
HIPAA and Privacy escalations will be tracked and monitored, this is key to our regulatory compliance expectations and need to be managed per requirements.</li><li>
Other metrics: Average call wrap time, productivity, average call handle time and general service level expectations. These are subject to change based on business needs.</li></ul>
OT and Holiday Potential:<ul><li>
At times, Over-Time may be made available and will be assigned under a request and approval basis. In the event of an urgent unplanned need a text will be sent to all agents for a request for anyone that could support.</li><li>
Holiday assignments will be posted for selection based on a bid/lottery criterion so that coverage is available for all shifts.</li></ul>
Location:
Remote - US
Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.
Estimated Pay Range
$20.60 - $25.75
As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.
iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@irhythmtech.com
About iRhythm Technologies 
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm&rsquo;s vision is to deliver better data, better insights, and better health for all.
Make iRhythm your path forward. Zio, the heart monitor that changed the game.
There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact taops@irhythmtech.com. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY.
For more information, see https://www.ftc.gov/business-guidance/blog/2023/01/taking-ploy-out-employment-scams and https://www.ic3.gov/Media/Y2020/PSA200121</div>

Customer Care Advocate (Part Time)

Snapdocs

<div>
 The U.S. mortgage market is a $14 trillion pillar of the economy &mdash; and much of it still runs on fax machines, overnight shipping, and manual workflows. Snapdocs is changing that. Our platform currently powers 20% of all real estate closings in the country, and we&rsquo;re just getting started.
 
 
 We design workflow software and AI-driven automation that connects lenders, settlement teams, notaries, and investors &mdash; eliminating friction, reducing risk, and delivering a faster, simpler closing for every borrower. Our customers range from the largest mortgage lenders to independent title companies. They trust us because we solve real operational pain with empathy, rigor, and reliability.
 
 
 We&rsquo;re backed by Sequoia, Y Combinator, and F-Prime, and we&rsquo;re building for the long term.
 
 
 
 About The Role
 
 
 
 The Customer Support Specialist is the front line of the Snapdocs experience. You&rsquo;ll support users across our platform by delivering fast, accurate, and empathetic assistance across phone, email, and chat.
 
 
 This role is equal parts problem-solving, communication, and execution. You&rsquo;ll work across multiple support channels, manage competing priorities, and ensure every interaction moves our users forward.
 
 
 What You&rsquo;ll Do
 
 
 
 Own day-to-day support operations
 
 
 
 <ul>
 <li>
 Serve as the first point of contact for inbound phone support, documenting detailed call notes and coordinating with internal teams
 </li>
 <li>
 Manage HubSpot email queues across multiple products and user groups, ensuring all tickets are resolved within SLA
 </li>
 <li>
 Provide real-time support via chat for Snapdocs&rsquo; RON product
 </li>
 <li>
 Monitor and follow up on new, open, and on-hold tickets to ensure timely resolution
 
 
 </li>
 </ul>
 
 Support order execution
 
 
 
 <ul>
 <li>
 Accurately submit manual orders on behalf of clients to ensure downstream operational teams can execute without delays or errors
 
 
 </li>
 </ul>
 
 Troubleshoot and escalate
 
 
 
 <ul>
 <li>
 Diagnose and resolve issues across the Snapdocs platform
 </li>
 <li>
 Escalate complex or unresolved issues appropriately
 </li>
 <li>
 Identify patterns in support requests and surface trends to improve processes, training, and product experience
 
 
 </li>
 </ul>
 
 Contribute to continuous improvement
 
 
 
 <ul>
 <li>
 Provide feedback on product and operational workflows
 </li>
 <li>
 Help identify opportunities to reduce support volume and improve the customer experience
 </li>
 <li>
 Support ad hoc projects, including building support resources and documentation
 
 
 </li>
 </ul>
 What You Bring
 
 
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent
 </li>
 <li>
 1&ndash;2 years of customer support experience, including phone and email support
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Ability to quickly learn new systems and tools
 
 
 </li>
 </ul>
 
 Key Skills &amp; Attributes
 
 
 
 <ul>
 <li>
 Customer-first mindset with strong empathy and patience
 </li>
 <li>
 Clear, concise communicator who can adapt to different audiences
 </li>
 <li>
 Highly organized and detail-oriented
 </li>
 <li>
 Able to multitask and stay focused in a fast-paced, high-volume environment
 </li>
 <li>
 Self-starter who can manage time and priorities effectively in a remote setting
 </li>
 <li>
 Curious, coachable, and open to feedback
 </li>
 <li>
 Collaborative team player with a positive attitude
 
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Experience working in a fully remote environment
 </li>
 <li>
 Experience in mortgage technology or a related industry
 
 
 </li>
 </ul>
 Working Hours
 
 
 
 This Role Requires An Early Morning Shift
 
 
 
 
 Monday&ndash;Friday: 6:00 AM &ndash; 2:30 PM MST
 
 
 
 
 During Onboarding (first 3 Weeks), Schedule Will Be
 
 
 
 
 Monday&ndash;Friday: 9:00 AM &ndash; 5:30 PM MST
 
 
 
 
 Compensation
 
 
 
 We believe in being upfront about pay. The base hourly rate for this role is determined by your work location and falls into one of our geographic compensation zones:
 
 
 <ul>
 <li>
 Zone 1 (San Francisco Bay Area, Seattle Metro, New York City): $26.50 per hour
 </li>
 <li>
 Zone 2 (All other U.S. locations): $23.50 per hour
 
 
 </li>
 </ul>
 Where you land within your designated zone is based on the role and geographic location. In addition to base pay, this position includes equity and a comprehensive benefits package.
 
 
 Additional Information
 
 
 
 This Role Requires
 
 
 
 <ul>
 <li>
 A reliable high-speed internet connection and a quiet remote workspace
 </li>
 <li>
 Consistent attendance and punctuality
 </li>
 <li>
 The ability to work collaboratively and adapt in a dynamic environment
 
 
 </li>
 </ul>
 
 Why Snapdocs
 
 
 
 We&rsquo;re Here To Transform One Of The Most Critical And Complex Industries In The World. That Requires a Team That Is Curious, Driven, Thoughtful, And Practical. We Value
 
 
 <ul>
 <li>
 Product discipline and clear reasoning
 </li>
 <li>
 Deep ownership of outcomes (not just tasks)
 </li>
 <li>
 Straightforward, honest communication
 </li>
 <li>
 Empathy for the people who use our software
 
 
 </li>
 </ul>
 This is a place for people who want to solve hard, meaningful problems with real economic impact &mdash; not just ship features.
 
 
 Join Us
 
 
 We&rsquo;re expanding our product suite and the network it connects. To do that, we need people who are excited by complexity, energized by scale, and motivated to make a tangible dent in how the mortgage ecosystem works. If you&rsquo;re hungry to learn, build, and lead &mdash; you&rsquo;ll do the best work of your career here.
 
 
 
 
 To support our team, we offer a comprehensive &amp; thoughtful benefits package for all full-time employees, which includes:
 
 
 
 
 <ul>
 <li>
 Excellent medical, dental, and vision coverage
 </li>
 <li>
 401(k) with up to 4% company match
 </li>
 <li>
 16 weeks of paid parental leave
 </li>
 <li>
 Flexible Paid Vacation Time Off + 10 Sick Days for exempt roles
 </li>
 <li>
 Generous Accrued Paid Vacation Time Off + 10 sick days for non-exempt roles
 </li>
 <li>
 Summer &amp; Winter Break (~1-week each) + 9 Holidays per year
 </li>
 <li>
 Healthcare and Dependent Care FSA
 </li>
 <li>
 HSA Employer Contribution ($75-150 for individuals, $150-$250 for families)
 </li>
 <li>
 $15K Family Building Benefit (lifetime limit)
 </li>
 <li>
 Life and Disability Insurance
 </li>
 <li>
 $1,500 Annual Lifestyle Stipend to support your well-being
 
 
 </li>
 </ul>
 Please note: Part-time employees are not eligible for benefits at this time
 
 
 Snapdocs is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
 
 
 California residents applying for positions at Snapdocs are subject to our candidate privacy policy. (www.snapdocs.com/california-candidate-privacy)
 
 
</div>

Customer Support Specialist

The Bay Club Company

<div><div>GENERAL SUMMARY

The Operations Associate is responsible for contributing to the success of the overall operation by assisting in a variety of roles throughout the club. These associates are responsible for providing the highest level of member service, maintaining club cleanliness, and consistently demonstrating a positive and professional attitude. This position enhances overall knowledge of operations and hospitality and develops career growth potential by providing experience in all aspects of the Club.
Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our &quot;Code of Culture&quot;.
Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise:

Our Mantra:

Respect The Past

Accept Responsibility

Pay it Forward

Our Actions We Live By:

Actions We Live By. It's who we are when we step into our full power.

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!

Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person-we are a part of a powerful team.

One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.

Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

Pete's Promise:

Service Forward

Ruthlessly Consistent

Do the Right Thing

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
<h4 class="jobSectionHeader">
PRIMARY JOB FUNCTIONS
</h4>Customer Service
<ul>
<li>Greet members and guests upon arrival to the Club.</li>
<li>Check members in by verifying their membership.</li>
<li>Ensure all guests to the Club fully complete a Guest Registration Waiver and pay any applicable Guest fees.</li>
<li>Book appointments, program, and class reservations for members and guests.</li>
<li>Provide information regarding Club programming and facilities.</li>
<li>Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business.</li>
<li>Represent the club in a professional manner through image, dress, communication, and immediate follow through and response.
</li><li>Provide membership sales team with guest/prospect lead contact information.
</li></ul>Reception Desk Oversight (if applicable)
<ul>
<li>Operate cash register.</li>
<li>Process payments.</li>
<li>Manage/handle cash and balance cash drawer each shift.</li>
<li>Perform opening and/or closing duties, as required.</li>
</ul><ul><li>Answer and transfer phone calls</li>
</ul>
Caf&eacute; Oversight (if applicable)
<ul>
<li>Create and serve food and beverage items.</li>
<li>Promote daily specials and encourage upgrades to each order.</li>
<li>Operate cash register, process payments through cash or credit card handling and/or member account charges.</li>
<li>Caf&eacute; opening and/or closing duties, as required.</li>
<li>Maintain a clean, safe work environment according to State and Local food safety standards.</li>
<li>State Food Handler Certification</li>
<li>Responsible Beverage Service (RBS) state certification (if serving alcohol)</li>
</ul>
Pool Deck Oversight (if applicable)
<ul>
<li>Greet members and guests upon arrival to the Pool Area.</li>
<li>Act as a Host in the designated area or event space</li>
<li>Work with the F&amp;B team to offer food and drinks from designated food outlets: (act as server, place orders, delivery refreshments, ring in tickets on register, provide support to kitchen, set up and breakdown of event space, clean-up)</li>
<li>Offer seating, make members/guests comfortable and provide a tour of pool deck amenities.</li>
<li>Communicate and book appointments for programs and events.</li>
<li>Provide information regarding Club programming and facilities updates.</li>
<li>Assist with maintaining refreshment stations: Refill water, stock supplies and keep area clean.</li>
<li>Provide towels as needed, assist with towel operation.</li>
</ul>
Parking Garage Oversight (if applicable)
<ul>
<li>Warmly greeting each member with a smile.</li>
<li>Check members and guests in by verifying their membership.</li>
<li>When necessary, audit cars parked in garage.
</li><li>Perform any opening and/or closing duties, as required.</li>
</ul>
Cleanliness
<ul>
<li>Assist in maintaining the cleanliness and stock levels throughout the Club (primarily focused on Sports Desk, Locker Rooms, Lobby, Fitness Areas, Pool Deck, and surrounding areas)</li>
</ul><ul><li>Detail cleaning and preventive maintenance responsibility such as re-stocking towel shelves, empty and wipe down trash cans, disinfect and clean toilets and showers, clean vanity mirrors and top lights, vacuum carpets, mop floors regularly, and dry mop wet areas.</li>
<li>Restock vanity supplies and replenish inventory and janitorial products.</li>
<li>Maintain a clean, safe work environment.</li>
</ul><ul><li>Assist with laundry functions that include collecting, washing, drying, and folding towels.
</li></ul>Communication and Relationships
<ul>
<li>Communicate timely and follow up, as appropriate.</li>
<li>Active participation in required events, programs, meetings, and trainings.</li>
</ul>
OTHER JOB FUNCTIONS
<ul><li>Flexibility in work schedule, as job may require day and evening shifts, weekends, and holidays.</li>
</ul></div>Requirements:
<div>MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS &amp; KNOWLEDGE
<ul>
<li>Policies and Regulations - Knowledge of company polices.</li>
<li>Written Comprehension and Expression - Ability to read, understand and communicate information and ideas in writing so others will understand.
</li><li>Oral Comprehension and Expression -Ability to understand and communicate so others can understand ideas and information.</li>
<li>Computer - Ability to utilize club software program and email communication software, such as Microsoft Outlook.</li>
</ul>
EXPERIENCE &amp; EDUCATION
<ul>
<li>At least one year experience in the hospitality industry or related service position preferred.</li>
<li>Food Safety certified (if applicable)</li>
<li>Professional, friendly manner and excellent customer service attitude and abilities.</li>
<li>Strong verbal communication and conflict resolution skills.</li>
<li>Enthusiastic, responsible, and dependable team player.</li>
<li>Self-motivated, takes initiative, anticipate the needs of others and willing to acquire new skills.</li>
<li>Well organized and detail oriented.</li>
<li>CPR certified.</li>
</ul>
WORKING CONDITIONS/ PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Associate is regularly required to stand for extended periods; use hands and fingers, handle or feel; reach with hands and arms; and talk and hear. The Associate is occasionally required to walk; stoop, kneel, crouch, or crawl; and taste or smell. The Associate must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

The noise level in the work environment is usually moderate.

The language skills, reasoning ability, physical demands, and work environment described are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JOB DESCRIPTION REVISION

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.</div> 
<div>
 
An Equal Opportunity Employer
 
The Bay Club Company (&quot;TBCC&quot;) provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence. 
 
</div> 
Compensation: $19.18 - $20.18 / hour</div>

Bay Club Associate

One Workplace

<div>
 We are Porter Hospitality, a progressive venture from the One Workplace family headquartered in Seattle, Washington but are expanding our footprint to California. We&rsquo;re here to create thoughtful human-centered spaces that foster meaningful relationships through collaborative design so that employees can work their best. We&rsquo;ve worked with leading global and local companies to transform and design spaces to promote productivity and creativity. We are driven by radical hospitality, the act of going beyond what is required to add sincerity and integrity to all our work.
 
 
 Porter Hospitality is committed to the development of empathetic leaders, diversification of talent and increased representation at every level of our business. We believe in cultivating a culture of inclusion and are dedicated to building and retaining teams through removing unnecessary barriers to employment and providing opportunities for career growth. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.
 
 
 Compensation range: $23-25/hr + Tips
 
 
 
 Projected start date is 5/4/2026. We are actively interviewing and encourage you to apply today!
 
 
 
 
 Full-Time Benefits:
 
 
 
 <ul>
 <li>
 15 days of PTO
 </li>
 <li>
 8 Paid holidays
 </li>
 <li>
 Medical/Dental/Vision Insurance
 </li>
 <li>
 401k + Employer Match
 </li>
 <li>
 Wellness App with reimbursement of up to $500/year
 </li>
 <li>
 Profit Sharing
 
 
 
 </li>
 </ul>
 
 Position Summary
 
 
 
 
 Location
 
 : San Francisco, CA
 
 
 As a Barista for Porter Hospitality, you'll prepare and serve outstanding coffee beverages while educating customers about Onyx Coffee's distinctive flavor profiles and sustainable sourcing practices. You'll be the face of our caf&eacute;, creating memorable experiences for each customer.
 
 
 
 Essential Functions
 
 
 
 To perform this job successfully, a Barista must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Prepares and serves hot and cold beverages, such as coffee, blended coffee, and tea, to patrons; correctly customizes orders as requested.
 </li>
 <li>
 Describes product details to customers in partnership with Onyx coffee.
 </li>
 <li>
 Receives and processes customer payments.
 </li>
 <li>
 Serves prepared baked goods including pastries.
 </li>
 <li>
 Ensures customer service stations are properly stocked with paper products or beverage preparation items.
 </li>
 <li>
 Cleans and sanitizes all equipment, utensils, dishes, and work areas.
 </li>
 <li>
 Cleans and sanitizes service and seating areas.
 </li>
 <li>
 Ensures proper functioning of freezers, refrigerators, and heating by routinely checking temperatures in that equipment.
 </li>
 <li>
 Stocks supplies or retail products; may inventory, order, or receive products as directed.
 </li>
 <li>
 Performs other related duties as assigned.
 </li>
 <li>
 Accurately handle POS transactions and orders, ensuring efficiency and accuracy in a high-paced setting.
 </li>
 <li>
 Maintain a friendly and engaging attitude while interacting with customers and fellow team members.
 
 
 
 </li>
 </ul>
 
 Knowledge, Skills, And Abilities
 
 
 
 <ul>
 <li>
 Excellent oral and written communication and organizational skills.
 </li>
 <li>
 Excellent interpersonal skills with the ability to work as a team with internal departments, external vendors, suppliers, and customers.
 </li>
 <li>
 Self-motivated and able to make decisions and exercise prudent judgement with minimal guidance.
 </li>
 <li>
 Experience with POS systems such as Toast, Square, Shopify or similar a plus.
 </li>
 <li>
 Knowledge of Microsoft Office programs with ability to learn in house programs.
 </li>
 <li>
 Ability to follow all safe food handling procedures and sanitation practices.
 </li>
 <li>
 Good memory to manage multiple orders simultaneously and recall faces, names, and preferences of frequent patrons.
 </li>
 <li>
 Ability to serve customers quickly, efficiently, and kindly.
 </li>
 <li>
 Flexibility to work nights and holidays as required by business needs.
 
 
 
 </li>
 </ul>
 
 Education/Experience
 
 
 
 <ul>
 <li>
 Must successfully complete training in food preparation, food service skills, and customer service procedures.
 </li>
 <li>
 1-2 years of experience in a customer-facing role, preferably within hospitality or food service.
 </li>
 <li>
 CA Food Handler&rsquo;s Permit required.
 </li>
 <li>
 Experience working in both counter-service and full-service settings is a plus.
 </li>
 <li>
 Previous barista training or willingness to learn espresso and coffee preparation is preferred.
 
 
 
 </li>
 </ul>
 
 Personal Competencies
 
 
 
 
 Self-Development:
 
 Actively seeks new ways to grow and be challenged using both formal and informal development channels.
 
 
 
 Relationship management and Teamwork
 
 : The ability to leverage interpersonal skills to establish rapport and develop relationships as part of a multifunctional team in a fast-paced, collaborative and deadline driven environment.
 
 
 
 Time Management:
 
 Ability to multi-task to meet goals, good time management skills and ability to take ownership for project deliverables.
 
 
 
 Communications &amp; Problem Solving
 
 : Ability to remain optimistic and enthusiastic while creatively solving problems. Convey information to all key stakeholders in both written and verbal formats. Determine and utilize the appropriate communication channels.
 
 
 
 Empathy, Involvement &amp; Support:
 
 Listen and respond with empathy. Ability to understand issues and different perspectives of others. Ability to ask for help and encourage others.
 
 
 
 Physical Demands &amp; Work Environment
 
 
 
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Regularly works with others face to face, over the phone and email in an office environment with moderate noise. Nature of work may require time spent out of the office; reliable transportation required. Periodically works outside and may work around moving objects, dust, and dirt.
 
 
 If you are passionate about creating delicious food, love working in a collaborative environment, and are excited about joining a growing company, we&rsquo;d love to hear from you!
</div>

Barista

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