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customer service specialist (remote) Jobs in San Francisco

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customer service representative

Airport Express Shuttle, Inc.

<p><strong>Job Overview</strong><br /><br /><strong>Airport Express Shuttle, Inc.</strong> is seeking a diligent and professional <strong>Virtual Assistant</strong> to join our team on a <strong>full-time</strong>, remote basis. At Airport Express Shuttle, Inc., we provide friendly, affordable, and convenient shared-ride airport shuttle services, making travel easier for our customers. The successful candidate will play a crucial role in supporting our daily operations by providing outstanding administrative and customer service support from a remote location. This role is ideal for a self-motivated individual with excellent organisational skills and a commitment to customer satisfaction. Please note that while this is a remote position, the role requires working hours aligned with our core operations in the Pacific Time Zone (San Francisco).<br /><br /><strong>Responsibilities</strong><br /><br />* Provide first-class customer support by responding to enquiries via email, phone, and online chat in a timely and professional manner.<br />* Manage all aspects of the booking process, including new reservations, modifications, and cancellations.<br />* Coordinate with our team of drivers to ensure schedules are accurate and that pickups and drop-offs are seamless.<br />* Maintain and update customer information accurately within our company database.<br />* Perform general administrative duties, such as data entry, report generation, and supporting the management team as required.<br />* Handle customer feedback and resolve any issues or complaints with empathy and efficiency to ensure a positive outcome.<br />* Assist with the processing of payments and the management of invoices.<br /><br /><strong>Qualifications</strong><br /><br />* Proven experience as a Virtual Assistant, Customer Service Representative, or in a similar administrative role.<br />* Exceptional written and verbal communication skills.<br />* Strong organisational, multitasking, and time-management abilities.<br />* Proficiency in using Microsoft Office Suite and other common remote working tools.<br />* The ability to work independently and take initiative in a remote environment.<br />* A customer-focused attitude with a high degree of professionalism and reliability.<br />* Access to a quiet, dedicated workspace and a stable, high-speed internet connection.<br />* Previous experience in the transport or travel industry is advantageous but not essential.</p>

Virtual Assistant

Wells Fargo

<div><p><b>Why Wells Fargo:</b></p><p>
Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader &ndash; we&rsquo;re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job &ndash; it&rsquo;s about finding all of the elements to help you thrive, in one place. Living the Well Life means you&rsquo;re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You&rsquo;ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we&rsquo;re recognized for it &ndash; Wells Fargo once again ranked in the top five on the 2026 LinkedIn Top Companies list of best workplaces &ldquo;to grow your career&rdquo; in the U.S. Join us!</p><p></p><p><b>
About this role:</b></p><p>
Wells Fargo is seeking a Teller to join our National Branch Network. In this front line, customer focused role, you will support customers&rsquo; everyday banking needs through in-branch interactions, completing transactions accurately while delivering a welcoming and reliable experience. As a primary point of contact for customers, you represent the branch through strong service, attention to detail, and genuine care.</p><p></p><p>
As a Teller, you will build foundational banking skills while learning about customers&rsquo; needs and introducing them to helpful products, services, and digital tools. You will identify opportunities to support customers and connect them to the right banker for more detailed product conversations. You will work closely with branch teammates to keep daily operations running smoothly and deliver a consistent, high-quality customer experience. This role offers meaningful exposure to retail banking and serves as an excellent starting point for long-term growth and career mobility, supported by Wells Fargo&rsquo;s training, coaching, and team-based culture.</p><p></p><p><b>
In this role you will:</b></p><ul><li><p>
Deliver a positive and reliable branch experience by accurately processing transactions and engaging customers with care.</p></li><li><p>
Process routine service transactions (such as deposits, withdrawals, payments, and check cashing) with accuracy and attention to detail.</p></li><li><p>
Welcome customers, understand their needs, and guide them to efficient ways to bank, including digital tools, self-service options, or the appropriate team member.</p></li><li><p>
Build relationships, actively listen to understand everyday financial needs, and connect customers to relevant information, services, digital tools, or bankers.</p></li><li><p>
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.</p></li><li><p>
Complete transactional and operational activities accurately, exercising sound judgment and managing risk in line with policies and controls.</p></li><li><p>
Use strong communication and active listening skills to clarify needs and provide clear, simple solutions or next steps.</p></li><li><p>
Collaborate with branch teammates to deliver strong operations and service, follow leadership direction, and escalate complex situations as needed.</p></li><li><p>
Resolve routine customer questions or concerns and escalate more complex issues to ensure timely resolution.</p></li></ul><p><b>
Required Qualifications:</b></p><ul><li><p>
6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education</p></li></ul><p></p><p><b>
Desired Qualifications:</b></p><ul><li><p>
Experience in customer-facing roles, with strong attention to detail and the ability to accurately process transactions across multiple systems in fast-paced environments.</p></li><li><p>
Strong verbal communication and active listening skills, with the ability to understand needs, ask effective questions, and clearly explain solutions.</p></li><li><p>
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.</p></li><li><p>
Proven cash-handling experience</p></li><li><p>
Demonstrated ability to quickly build accuracy, confidence, and consistency in customer transactions.</p></li><li><p>
Professional, integrity-driven approach focused on building trust through reliable service.</p></li><li><p>
Ability to recognize potential risk, ask questions, and appropriately escalate concerns to protect customers and the organization.</p></li><li><p>
Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools to improve convenience.</p></li><li><p>
Strong collaboration and relationship-building skills, with the ability to work effectively with branch teammates to deliver a consistent customer experience.</p></li><li><p>
Organized and adaptable, with the ability to prioritize effectively in a dynamic, customer-focused environment.</p></li><li><p>
Ability to resolve routine customer concerns with sound judgment and professionalism.</p></li></ul><p></p><p><b>
Job Expectations:</b></p><ul><li><p>
Ability to work a schedule that will include Saturdays</p></li><li><p>
This position is not eligible for Visa sponsorship</p></li></ul><p></p><p><b>
Posting Location(s):</b></p><ul><li><p>
1595 Sloat Blvd<br>
SAN FRANCISCO, CA 94132<br>
United States of America</p></li></ul><p></p><p><b>
Pay Range</b></p><p><br>
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.</p>
$22.00 - $27.50<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Benefits
</b></p><p></p><p>Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.</p><ul><li>
Health benefits</li><li>
401(k) Plan</li><li>
Paid time off</li><li>
Disability benefits</li><li>
Life insurance, critical illness insurance, and accident insurance</li><li>
Parental leave</li><li>
Critical caregiving leave</li><li>
Discounts and savings</li><li>
Commuter benefits</li><li>
Tuition reimbursement</li><li>
Scholarships for dependent children</li><li>
Adoption reimbursement</li></ul></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p><p><b>
Posting End Date:</b></p><p></p>
5 Jul 2026<ul><li><b><i>Job posting may come down early due to volume of applicants.</i></b></li></ul><p></p><p><b>
We Value Equal Opportunity</b></p><p></p><p>
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.</p><p></p><p>
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit&rsquo;s risk appetite and all risk and compliance program requirements.</p><p></p><p><b>
Applicants with Disabilities</b></p><p></p><p>
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.</p><p></p><p><b>
Drug and Alcohol Policy</b></p><p></p><p><br>
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.</p><p></p><p><b>
Wells Fargo Recruitment and Hiring Requirements:</b></p><p></p><p>
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.</p><p>
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.</p></div><p></p>

Part Time Teller | Sloat & Springfield

Pacific Working Capital

<p>Job Overview<br /><br />Pacific Working Capital is seeking a dedicated and empathetic Customer Service Specialist (Remote) to join our team on a full-time basis. We are looking for a professional who is passionate about supporting the backbone of local economies: small businesses.<br /><br />At Pacific Working Capital, we believe small businesses deserve a simple, inspiring, and transparent lending experience. Our products and services are designed to help owners move at the speed of business. As a Customer Service Specialist, you will be a key part of our US-based team, providing the crucial human connection that sets us apart. In this role, you will be the first point of contact for entrepreneurs, embodying our commitment to exceptional service and support.<br /><br />Responsibilities<br /><br />• Serve as the primary point of contact for new and existing small business clients, handling enquiries via phone, email, and other communication channels.<br />• Provide clear and accurate information about our loan products, services, and terms, ensuring complete transparency.<br />• Guide business owners through the lending application process with patience and expertise.<br />• Resolve customer issues and complaints in a professional and timely manner, ensuring a positive experience.<br />• Maintain detailed and accurate records of all customer interactions in our systems.<br />• Collaborate with internal lending specialists to ensure a seamless and efficient customer journey.<br />• Uphold the company's values and champion our customer-centric culture.<br /><br />Qualifications<br /><br />• Proven experience in a customer service or client-facing role.<br />• Exceptional verbal and written communication skills, with a professional and friendly telephone manner.<br />• Strong problem-solving abilities and the ability to think on your feet.<br />• A genuine sense of empathy and a passion for helping customers succeed.<br />• The ability to work independently and manage your time effectively in a remote environment.<br />• Proficiency in standard office software and a high level of digital literacy.<br />• Previous experience in the financial services or lending industry is highly desirable.<br />• Familiarity with CRM software would be an advantage.<br /><br />Benefits<br /><br />• Competitive hourly wage: $20 - $30 USD per hour, dependent on experience.<br />• The opportunity to work fully remotely from a location in the United States.<br />• A collaborative and supportive team environment.<br />• A meaningful role where you can make a real impact on the success of small businesses.</p>

Customer Service Specialist (Remote)

<div><p><b>Why Wells Fargo:</b></p><p>
Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader &ndash; we&rsquo;re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job &ndash; it&rsquo;s about finding all of the elements to help you thrive, in one place. Living the Well Life means you&rsquo;re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You&rsquo;ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we&rsquo;re recognized for it &ndash; Wells Fargo once again ranked in the top five on the 2026 LinkedIn Top Companies list of best workplaces &ldquo;to grow your career&rdquo; in the U.S. Join us!</p><p></p><p><b>
About this role:</b></p><p>
Wells Fargo is seeking an Associate Personal Banker (SAFE) to join our National Branch. In this frontline role, you will build relationships with customers by supporting everyday banking needs through in‑branch interactions, scheduled conversations, and proactive outreach. You will learn about customers&rsquo; goals and connect them to the right banking products, services, and digital tools to help them manage their finances with confidence.</p><p></p><p>
You will support account openings, service requests, and credit applications while working closely with branch teammates to deliver a consistent, high-quality customer experience. Success is driven by strong relationship building, sound judgment, and the ability to balance service with growth.</p><p></p><p>
As a member of a leading financial institution, this role provides a strong foundation for long-term career growth and mobility, supported by Wells Fargo&rsquo;s training and coaching.</p><p></p><p><b>
In this role you will:</b></p><ul><li><p>
Build lasting customer relationships through proactive, meaningful conversations that support financial well-being and deepen engagement</p></li><li><p>
Lead discovery-driven conversations to understand customer needs and connect them with relevant banking products, services, and solutions</p></li><li><p>
Drive branch growth by identifying opportunities, promoting solutions, and making appropriate referrals to meet customer and business goals</p></li><li><p>
Support everyday banking needs, including new account openings, service requests, and credit applications</p></li><li><p>
Perform cash handling and teller line activities, accurately processing transactions while maintaining compliance and operational standards</p></li><li><p>
Demonstrate comfort using and adopting digital tools and technologies to enhance the customer experience and support evolving banking needs</p></li><li><p>
Deliver accurate, compliant service while exercising sound judgement within defined risk controls</p></li><li><p>
Collaborate with branch teammates to coordinate seamless handoffs to licensed bankers or other specialists, ensuring customers are connected to the right expertise</p></li></ul><p></p><p><b>
Required Qualifications:</b></p><ul><li><p>
6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education</p></li></ul><p></p><p><b>
Desired Qualifications:</b></p><ul><li><p>
Prior experience in financial services or a highly regulated, customer-facing role, demonstrating comfort with structured processes, accuracy, and service expectations</p></li><li><p>
Experience building trust-based customer relationships through active listening, follow-up, and consistent engagement</p></li><li><p>
Comfort initiating outreach (calls, emails, or other channels) to strengthen relationships and identify opportunities to support customer needs</p></li><li><p>
Demonstrated comfort with digital tools and technology, with the ability to quickly learn new systems and confidently guide customers in adopting capabilities that enhance their banking experience</p></li><li><p>
Ability to identify customer needs and connect them to appropriate solutions, including referrals when additional expertise is needed</p></li><li><p>
Proven ability to collaborate with teammates and partners to resolve needs and deliver a seamless customer experience</p></li><li><p>
Demonstrated ability to follow policies and regulations while identifying and escalating risk concerns</p></li></ul><p></p><p><b>
Job Expectations:</b></p><ul><li><p>
Ability to work a schedule that will include Saturdays</p></li><li><p>
Support branch operations by flexing between cash handling and customer banking activities, with an emphasis on delivering strong service through account openings and ongoing account support.</p></li></ul><ul><li><p>
SAFE registration is required at the time of employment and Wells Fargo will initiate the process after your start date. Loan Originators must meet LO/CFPB requirements and comply with Wells Fargo policies, including standards related to financial responsibility, character, fitness, and criminal background. A credit report may be reviewed (credit score not included) and additional ongoing screening may apply.</p></li><li><p>
This position is not eligible for Visa sponsorship</p></li></ul><p></p><p><b>
Posting Location(s):</b></p><ul><li><p>
1595 Sloat Blvd<br>
SAN FRANCISCO, CA 94132<br>
United States of America
</p></li></ul><p></p><p><b>Pay Range</b></p><p><br>
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.</p>
$23.00 - $31.00<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Benefits
</b></p><p></p><p>Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.</p><ul><li>
Health benefits</li><li>
401(k) Plan</li><li>
Paid time off</li><li>
Disability benefits</li><li>
Life insurance, critical illness insurance, and accident insurance</li><li>
Parental leave</li><li>
Critical caregiving leave</li><li>
Discounts and savings</li><li>
Commuter benefits</li><li>
Tuition reimbursement</li><li>
Scholarships for dependent children</li><li>
Adoption reimbursement</li></ul></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p><p><b>
Posting End Date:</b></p><p></p>
6 Jul 2026<ul><li><b><i>Job posting may come down early due to volume of applicants.</i></b></li></ul><p></p><p><b>
We Value Equal Opportunity</b></p><p></p><p>
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.</p><p></p><p>
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit&rsquo;s risk appetite and all risk and compliance program requirements.</p><p></p><p><b>
Applicants with Disabilities</b></p><p></p><p>
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.</p><p></p><p><b>
Drug and Alcohol Policy</b></p><p></p><p><br>
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.</p><p></p><p><b>
Wells Fargo Recruitment and Hiring Requirements:</b></p><p></p><p>
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.</p><p>
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.</p></div><p></p>

32 Hour Personal Banker | Sloat & Springfield

Burma Love

<p>Since our first opening in 1992, in a corridor of predominantly Chinese businesses on San Francisco&rsquo;s Clement Street, we&rsquo;ve grown. We&rsquo;ve evolved into a large family of restaurants, products, and a non-profit which helps communities near and far. We not only strive to provide great food and hospitality but also to provide an experience that will help our guests understand the culture and cuisine of Burma.</p><p>Our restaurant group is looking for a passionate individual who strives to provide the highest level of service and hospitality at our Burma Love location. We are hiring multiple FOH Team Members to join our service team, offering great opportunities for growth and advancement.</p><p>Roles/Responsibilities</p><ul><li>1+ years of experience working in a fast-paced restaurant as a Runner, and/or Host/Hostesses.</li><li>Ability to stay calm in high-stress situations.</li><li>Place orders for customers through our POS platform via in-person, phone, delivery tablets.</li><li>Answer phone calls and communicate with professionalism.</li><li>Resolve customer and courier issues with 3rd party services.</li><li>Support and work with FOH to provide excellent customer service.</li><li>Organize and manage the flow of orders coming.</li><li>Buss and clean tables efficiently in a fast-paced environment.</li><li>Re-stock the front of house needs such as plates, silverware, misc. items.</li><li>Stock food packing station with to-go boxes, bags, and containers.</li><li>Assist the FOH staff with all job functions such as bussing, setting tables and silverware, responding to guest&rsquo;s needs, and more.</li><li>Occasionally check on customers to handle any impromptu requests or issues.</li><li>Comply with health and safety codes.</li><li>Follow all instructions from Expeditor regarding food drop-off.</li><li>Report to and follow instructions of the Shift Lead.</li><li>Able to multitask.</li><li>Take out the trash, compost, and recycling.</li><li>Clean bathrooms.</li></ul><p>Minimum Qualifications</p><ul><li>Able to acquire a California Food Handler&rsquo;s License (before or within 30 days of hiring)</li><li>Be able to reach, bend, stoop and frequently lift up to 40 pounds.</li><li>Be able to work in a standing position for long periods of time.</li><li>Must have exceptional hygiene and grooming habits</li></ul><p>Equal Opportunity Employer</p><p>Burma Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Burma Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company operates.</p><p>Job Type: Part-time</p><p>Pay: $19.18 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Referral program</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Food Runner/Host

Alliant Insurance Services

Alliant Insurance Services is one of the nation’s largest and fastest-growing insurance brokerage and consulting firms. We operate through a network of specialized national platforms and local offices to offer our clients a comprehensive portfolio of solutions built on innovative thinking and personal service. Alliant is changing the way our clients approach risk management and benefits, so they can capitalize on new opportunities to grow and protect their organizations.
<br><b>More information is available on the company's website at:</b> www.alliant.com.
<br><br>
SUMMARY
<br><br>
Responsible for providing customer service and overall service of assigned customers and/or policies, soliciting of new business on existing accounts and support of Producer-led new business efforts.
<br><br>
ESSENTIAL DUTIES AND RESPONSIBILITIES
<br><br>
Supports Producer in developing new business opportunities for existing clients and prospects;
<br><br>
Initiates renewal process for existing clients, and discusses and creates renewal strategy with Producer;
<br><br>
Analyzes and compares current exposures and develops renewal or new business specifications for marketing;
<br><br>
Conducts marketing, negotiates rates, reviews quotes and coverages for competitiveness and accuracy;
<br><br>
Reviews and summarizes marketing results and prepares proposals;
<br><br>
Finalizes proposals and presentations in coordination with Producer;
<br><br>
Binds insurance coverage and prepares binders and/or delegate certificates issuance;
<br><br>
Reviews policies for accuracy and review contracts;
<br><br>
Prepares summaries and/or schedules of coverage for clients;
<br><br>
Reviews client accounting history, responds to accounting inquiries, corrects discrepancies, and contacts client on receivable collections;
<br><br>
Participates in the claims process as directed by management, including claim submission, follow-up and overall communication;
<br><br>
Provides technical guidance to staff assisting with client needs or procedural issues;
<br><br>
Notifies brokers of pertinent information related to client retention;
<br><br>
Meets with clients as needed or directed by Producer;
<br><br>
Collection of fees, reconciliation and resolution of any outstanding balances within 90 days of invoicing date;
<br><br>
Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information);
<br><br>
Other duties as assigned.
<br><br>
QUALIFICATIONS
<br>EDUCATION / EXPERIENCE
<br><br>
Associate's Degree or equivalent combination of education and experience
<br><br>
Six (6) or more years related work experience
<br><br>
Valid Insurance License
<br><br>
Must continue to meet Continuing Education requirements for license renewal
<br><br>
SKILLS
<br><br>
Proficient in Microsoft Office Suite
<br><br>
Excellent verbal and written communication skills
<br><br>
Excellent customer service skills, including telephone and listening skills
<br><br>
Good leadership, problem solving and time management skills
<br><br>
Ability to work within a team and to foster teamwork
<br><br>
#LI-KG1
<br><br>
We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.
<br><br>
For immediate consideration for this position, please click on the "Apply" button.
<br><br>
Alliant Insurance Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on their qualifications and ability without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, sexual orientation, and gender identity), national origin, ancestry, physical or mental disability, medical condition, marital status, age, genetic information, or status as a protected veteran, in accordance with applicable federal, state, and local laws, including California law.
<br><br>
Applicants are protected under Federal law from discrimination. If you need an accommodation to complete the application process or would like to review these materials in an alternative format, please reach out to Careers@Alliant.com
<br><br>
For more information on Alliant Insurance Service's benefits, please visit www.alliant.com/about/careers/benefits

Account Manager

Phi International

<p><strong>Job Overview</strong><br /><br />Phi International is seeking a dedicated and articulate <strong>Email Support Specialist</strong> to join our team.  As a key member of our support team, you will be the first point of contact for our community, providing timely and professional assistance via email. You will play a crucial role in upholding our reputation and supporting our mission to promote health and well-being through innovative projects and community engagement.<br /><br />Phi International is an organisation focused on supporting various health initiatives by collaborating with local partners to enhance the quality of life in underserved areas. We emphasise sustainable development and effective health practices to empower communities and improve overall health outcomes. The ideal candidate will be a compassionate and efficient communicator, passionate about contributing to a mission-driven organisation.<br /><br /><strong>Responsibilities</strong><br /><br /> </p><ul><li>Respond to all inbound email inquiries in a professional, timely, and empathetic manner.</li><li>Accurately identify, troubleshoot, and resolve customer issues and complaints.</li><li>Maintain a comprehensive knowledge of our projects, initiatives, and services to provide accurate information.</li><li>Escalate complex or unresolved issues to the appropriate internal teams for resolution.</li><li>Meticulously document all customer interactions and feedback within our support systems.</li><li>Identify and report on recurring customer queries and trends to help improve our processes and communications.</li><li>Collaborate with other departments to ensure a seamless and positive experience for our community.</li><li>Uphold the tone and values of Phi International in all external communications.</li></ul><p><strong>Qualifications</strong><br /><br /> </p><ul><li>Proven experience in a customer support, helpdesk, or similar role, with a strong focus on written communication.</li><li>Exceptional command of the English language, with outstanding writing, editing, and proofreading skills.</li><li>Excellent problem-solving abilities and a talent for de-escalating sensitive situations.</li><li>Strong organisational skills and the ability to manage a high volume of inquiries effectively.</li><li>Proficiency in using helpdesk software and CRM systems.</li><li>A high degree of empathy, patience, and professionalism.</li><li>A genuine interest in the health, well-being, or non-profit sector is highly desirable.</li></ul><p><br /><strong>What We Offer</strong><br /><br /> </p><ul><li>A competitive hourly wage of <strong>$21 - $32 USD</strong>, commensurate with experience.</li><li>The opportunity to work within a purpose-driven organisation making a tangible impact on community health.</li><li>A supportive, collaborative, and positive work environment.</li><li>Opportunities for professional growth and development.</li></ul><p> </p>

Email Support Specialist

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