customer experience associate

customer service agent full time Jobs in San Francisco

customer service agent full time

customer service coordinator full time Jobs in San Francisco

customer service coordinator full time

dispatcher and customer service representative Jobs in San Francisco

sales coordinator

customer service representative

Stella Courier

<p>Stella Courier is looking for a new full time Dispatch/Customer service representative that can help with the ever growing work load. This role is dynamic and requires the ability to pivot in a fast paced environment. Office staff ensures smooth daily operations at Stella Courier through strong organization, adaptability, and customer service. The position includes opening and closing responsibilities and requires flexibility to handle changing priorities throughout the day.</p><p>Must be comfortable with :</p><p>Communicating directly and effectively</p><p>using a 2 way radio</p><p>Gmail</p><p>Google Drive</p><p>Slack</p><p>Quickbooks</p><p><b>Key Skills</b></p><ul><li><b>Exceptional Communication and Teamwork:</b> The ability to communicate clearly, professionally, and courteously across all platforms (phone, email, in-person) with customers, couriers, and management. Must be a proactive team player, providing necessary support and information to keep operations flowing smoothly.</li><li><b>Strong Organization and Time Management:</b> ability to prioritize competing tasks, manage high-volume workflows, maintain accurate records, and adhere to deadlines in a fast-paced environment.</li><li><b>Proficiency with Essential Software:</b> Demonstrated competency with key operational tools, including the Google Drive suite (Docs, Sheets), internal communication platforms like Slack, and accounting/invoicing software, specifically QuickBooks.</li></ul><p><b>Core Responsibilities: </b></p><ul><li><b>Inquiry Management:</b> Promptly and professionally answer incoming phone calls and respond to customer emails, addressing general inquiries, service issues, and operational questions as well as accurately provide updates on job status,</li><li><b>Job Booking and Confirmation:</b> Efficiently book and confirm customer delivery jobs, managing both same-day, urgent requests and pre-scheduled jobs booked in advance</li><li><b>Quoting and Financial Documentation:</b> offer quotes and estimates, create detailed quotes for new services, and issue professional invoices for completed work.</li><li><b>Payment Processing:</b> Systematically collect and process payments. This includes accurately charging credit cards on file or processing new payments directly within QuickBooks system, ensuring all financial transactions are recorded correctly.</li></ul><p>Job Types: Full-time, Part-time</p><p>Pay: $22.00 - $25.00 per hour</p><p>Expected hours: 20.0 &ndash; 40.0 per week</p><p>People with a criminal record are encouraged to apply</p><p>Work Location: In person</p>

Dispatcher and Customer Service Representative

Rising Phoenix

<p>*Job Overview*</p><p>We are seeking a dedicated Sacrament Advisor to join our Entheogenic Temple. As a Sacrament Advisor, you will play a crucial role in providing exceptional customer service and ensuring a positive religious experience for our customers. We are an Entheogenic Temple (membership based) that provides mushrooms made with magic and love to our congregation.</p><p>*Responsibilities*</p><p>- Assist customers in selecting sacramental items and products</p><p>- Utilize basic math skills to process transactions accurately at the cash register</p><p>- Provide excellent customer service by answering inquiries and offering product recommendations</p><p>- Maintain a clean and organized store environment</p><p>- Communicate effectively with customers and team members</p><p>- Handle retail sales transactions efficiently</p><p>*Skills*</p><p>- Proficiency in basic math for handling transactions</p><p>- Previous experience in sales, preferably in a retail setting</p><p>- Strong upselling skills to promote additional products</p><p>- Knowledge of grocery store operations is a plus</p><p>- Excellent customer service skills with the ability to communicate effectively</p><p>- Familiarity with cash register operations and retail math</p><p>- Bilingual proficiency is advantageous for interacting with diverse customers</p><p>Join our team as a Sacrament Advisor and contribute to creating a welcoming and supportive environment for our customers.</p><p>Job Type: Part-time</p><p>Pay: $20.00 - $22.00 per hour</p><p>Benefits:</p><ul><li>Flexible schedule</li></ul><p>Work Location: In person</p>

Sacrament Advisor, Mushroom Temple

Walgreens

<div>
 <strong>
  Customer Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
  </li>
  <li>
   Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
  </li>
  <li>
   Develops strong relationships with most valuable customers.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Operations
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
  </li>
  <li>
   Recommends items for sale to customer and recommends trade-up and/or companion items. Assists with OTC products, and takes customer to aisle when possible.
  </li>
  <li>
   Operates pharmacy systems to obtain patient prescription status.
  </li>
  <li>
   Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
  </li>
  <li>
   Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
  </li>
  <li>
   Implements Company asset protection procedures to identify and minimize profit loss.
   <br/>
   <br/>
  </li>
 </ul>
 Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
 <br/>
 <br/>
 <ul>
  <li>
   Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
  </li>
  <li>
   Has working knowledge of store systems and store equipment.
  </li>
  <li>
   Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
  </li>
  <li>
   Complies with all company policies and procedures; maintains respectful relationships with coworkers.
  </li>
  <li>
   Completes special assignments and other tasks as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Training &amp; Personal Development
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Attends training and completes PPLs requested by Manager or assigned by corporate.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Basic Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must be fluent in reading, writing, and speaking English.
  </li>
  <li>
   Requires willingness to work flexible schedule, including evenings and weekend hours.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Prefer six months of experience in a retail environment.
  </li>
  <li>
   Prefer to have prior work experience with Walgreens.
   <br/>
   <br/>
  </li>
 </ul>
 We will consider employment of qualified applicants with arrest and conviction records.
 <br/>
 <br/>
 An Equal Opportunity Employer, including disability/veterans.
 <br/>
 <br/>
 The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
 <br/>
 <br/>
 <strong>
  Salary Range:
 </strong>
 $20.18 - $20.18 / Hourly
</div>


Pharmacy Typist

Hermès

<div><p>The Team:
</p><p>The Herm&egrave;s San Francisco Boutique opened in 1987 and focuses on providing extraordinary service to clients as a part of the Western Region. This position will report to the Client Experience &amp; Service Manager and will primarily work within the fast-paced sales team to support the client experience.<br>
</p><p></p><p>The Opportunity :
</p><p>The Greeter/Host is responsible for greeting customers as they enter the store and assisting them by determining the nature of their visit and directing them throughout the store. This position is stationed at the entrance to the store to warmly greet clients as they enter the boutique.<br>
</p><p></p><p>About the Role:
</p><ul><li>Offer a warm welcome by personally greeting every visitor that enters and leaves the boutique
</li><li>Serve as the Host of the boutique and model the company vision of providing extraordinary service to all
</li><li>Be curious and take a genuine interest in the client&rsquo;s needs and expectations, guiding them to the appropriate location of merchandise or member of the team
</li><li>Create an atmosphere of helpfulness and cooperation and handle all difficult situations with grace and composure
</li><li>Collaborate closely with the rest of the boutique team with active communication of appointment arrivals to all departments: selling, operations, and asset protection
</li><li>Maintain daily calendar of client appointments and boutique events in the appointment application, indicating arrivals, no-shows, reschedules, and cancellations
</li><li>Support with phone call appointment requests, schedule entry of team, assigning appointment requests and resolving appointment conflicts
</li><li>Demonstrate generosity and anticipate client&rsquo;s needs: umbrella storage, assisting boutique guests with beverage service, and escorting clients to the door or car with shopping bags as necessary
</li><li>Proactively update clients in the outdoor queue when the boutique is at capacity and take responsibility to ensure the wait time is minimized to receive service
</li>All other duties assigned by supervisor<br>
<li>
</li></ul><p></p><p>Supervisory Responsibility:
</p>NO<br>
<ul><li>
</li></ul><p></p><p>Budget Responsibility :
</p>NO<br>
<ul><li>
</li></ul><p></p><p>Decision Making Responsibility:
</p>NO<br>
<ul><li>
</li></ul><p></p><p>About You:
</p><ul><li>Communication skills must be strong, and approach must be gracious and warm
</li><li>Excellent customer service skills are required with a friendly attitude for all interactions with clients
</li><li>Similar experience in the Customer Service, Retail, or Service sector
</li><li>Ability to work a flexible schedule according to needs of the business
</li><li>Demonstrates attention to detail and keeps personal workspace organized
</li><li>Ability to provide basic information about the neighborhood, store services and other customer inquiries
</li><li>Knowledge of languages in addition to English is a plus
</li><li>Verbal and written communication skills; handles telephone and face to face interactions effectively and professionally
</li><li>Solid knowledge of Microsoft Office (Word, Excel, PowerPoint)
</li><li>High-touch customer service standards and hospitable approach
</li><li>Proactivity in taking care of customers in a calm, professional, and polite manner
</li><li>Versatility and priority management
</li><li>High attention to detail
</li>Enthusiasm, self-confidence, and motivation<br>
<li>
</li></ul><p></p><p>The hourly rate for this position is $26.00 to $28.50. Actual rates are determined based on the job, location, and individual experience.<br>
</p><p></p><p>Herm&egrave;s is proud to offer a variety of benefits to support the needs of our employees and their families, including:<br>
</p><p></p><ul><li>Commission and bonus incentives based on sales performance
</li><li>Medical, Dental, Vision
</li><li>Life Insurance and Disability
</li><li>Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick &amp; safe time)
</li><li>Paid Parental leave and transition time
</li><li>401(k) and Roth Retirement plan with company matching and profit sharing
</li><li>Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
</li><li>Product discount and EAP resources
</li>Access to Calm App, Health Advocate, Family Building Support and more!<br>
<li>
</li></ul><p></p><p>We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.<br>
</p><p></p><p>Company Overview:
</p><p>Since 1837, Herm&egrave;s has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Herm&egrave;s, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.<br>
</p><p></p><p>An independent, family-owned company, Herm&egrave;s is dedicated to keeping production in France through its 42 workshops, The Herm&egrave;s organization is also a truly global community with a network of 310 stores in 49 countries. Herm&egrave;s employs more than 15,000 people worldwide with over 6,000 of the workforce being Herm&egrave;s craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.<br>
</p><p></p><p>At Herm&egrave;s, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Herm&egrave;s&rsquo; success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Herm&egrave;s wish to leave a positive footprint on the world, a mission that&rsquo;s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films &ldquo;Footsteps Across the World&rdquo; available on our website. Link here .<br>
</p><p></p><p>Our Commitment:
</p><p>Family is at the heart of Herm&egrave;s. At Herm&egrave;s of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Herm&egrave;s of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Herm&egrave;s of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.<br>
</p><p></p><p>At Herm&egrave;s of Paris, we are proud to be an equal opportunity workplace. It is the policy of Herm&egrave;s of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Herm&egrave;s of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.<br>
</p><p></p><p>We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address.</p></div>

Greeter/Host, San Francisco

American Airlines

<div><div><div><h2 class="jobSectionHeader"><b>Intro</b></h2></div><div><p>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Why you'll love this job</b></h2></div><div><p><br>
The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $22.04 per hour.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll do</b></h2></div><div><ul><li><p><b>
These are the essential functions of the job</b><br>
<br>
<i>This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.</i></p></li><li>
Issue, reissue and refund passenger tickets</li><li>
Book, ticket and confirm flight reservations</li><li>
Rebook passengers on oversold flights and during irregular operations</li><li>
Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades</li><li>
Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh</li><li>
Perform passenger boarding, including ticket lift and/or boarding pass lift/verification</li><li>
Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria</li><li>
Operate jetways/bridges for purposes of boarding and deplaning passengers</li><li>
Make boarding and departure gate announcements</li><li>
Deliver domestic/international flight documents</li><li>
Perform passenger service flight close-out procedures</li><li>
Accept, check and tag passengers&rsquo; baggage at resolution centers, full-service ticket counters, and first class ticket counters</li><li>
Maintain timeline of flight boarding process</li><li>
Perform customer service on the job training</li><li>
Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations</li><li>
Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters</li><li>
Queue lines at ticket counter kiosks and ticket counters</li><li>
Clear/verify international documents at kiosk in the ticket counter area and activation stations</li><li>
Accept and activate passengers&rsquo; self-tagged bags at activation stations</li><li>
Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors</li><li>
Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts</li><li>
Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.</li><li>
Respond and assist during security and/or emergency situations</li><li>
Provide connecting passengers with gate information</li><li>
Provide quality customer service in a professional manner and in accordance with American&rsquo;s guidelines.</li><li>
Adhere to company policies, procedures, and performance standards.</li><li>
Complete job-relevant trainings</li><li>
Adhere to government regulations (e.g. DOT, FAA, TSA)</li><li>
Use multiple internal resources/systems including during customer interactions</li><li>
Wear uniforms as required by company policy</li></ul><p></p><ul><li><br>
Reasonable accommodations may be made for qualifying individuals with disabilities.<br>
</li></ul><p><br>
<b>Depending on your airport size, you may also do the following:</b>
</p><p>Perform Passenger Operation Control functions including air to ground communication as well as Tower functions Assist international passengers through customs/immigration, including baggage recheck Deliver boarding passes, international flight documents and customs/immigration forms</p></div></div><div><div><h2 class="jobSectionHeader"><b><br>
All you'll need for success</b></h2></div><div><p><b>
Minimum Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
High school diploma or GED or international equivalent</li><li>
Bilingual language skills required in some locations</li><li>
Applicable valid driver&rsquo;s license as required by local authorities</li><li>
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable</li><li>
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable</li><li>
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements</li><li>
Must be authorized to work in the U.S.</li></ul><p></p><p><b><br>
Preferred Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
Working knowledge of Sabre or any other Passenger Service System</li><li>
Previous face to face Customer Service experience</li><li>
Working in a fast pace environment</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b><br>
What you'll get</b></h2></div><div><p>
Feel free to take advantage of all that American Airlines has to offer:</p><ul><li>
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>
Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.</li><li>
Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Feel free to be yourself at American</b></h2></div><div><p>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.<br>
<br>
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</p></div></div></div>

Customer Service Agent Full Time

Action Property Management

<div><div><b>Who We Are</b></div><div>
With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner&rsquo;s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.</div><div></div><div><br>
Action seeks a service driven <b>Overnight Resident Relations Specialist</b> to join our on-site team at our luxury high rise community,<b> Lumina</b>, located in <b>San Francisco.</b> This role is all about elevating the resident experience by delivering warm, attentive, and personalized service with exceptional follow through.</div>
<div></div>
<div>As the first point of contact, you&rsquo;ll support daily front-of-house operations, assist residents and guests, resolve inquiries with professionalism, and help cultivate a welcoming, community-focused environment. This is an excellent opportunity for individuals who thrive in a hospitality-centric setting and take pride in creating memorable interactions.</div><br>
<div></div>
<div></div>
<div><b>Schedule: </b>10:30 PM- 7:00 AM; Sunday- Thursday</div>
<div></div>
<div><b>Compensation:</b> $22.00-$24.00 Per Hour</div>
<h3 class="jobSectionHeader"><b>Job Responsibilities:</b></h3><ul><li>
Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction</li><li>
Maintain the appearance of the front desk area, lobby, and main elevators</li><li>
Monitor lobby activity and maintain access control</li><li>
Provide concierge services</li><li>
Complete Daily Activity Report</li><li>
Answer and direct incoming phone calls. Receive and distribute resident parcels</li><li>
Address resident and guest concerns and questions</li><li>
Demonstrate strong understanding of the association's governing documents</li></ul><h3 class="jobSectionHeader"><b>
Qualifications / Requirements:</b></h3><ul><li>
Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening</li><li>
Minimum of a High School Diploma or equivalent.
</li><li>At least 6 months of customer service experience. Hospitality, luxury retail or fine dining experience is preferred</li><li>
Hospitality Management college students or recent graduates are highly desired</li><li>
Polished and professional appearance and demeanor</li><li>
Upbeat and positive team player attitude</li><li>
Strong judgment and solutions-oriented</li><li>
Proactive customer service approach</li></ul><h3 class="jobSectionHeader"><b>
Why Join Action?</b></h3><ul><li>
Action Property Management is committed to attracting and retaining the best talent in the industry.
</li><li>Proudly certified as a <b>Great Place to Work&reg; </b>in 2025</li><li>
Rated 4.0 stars on Glassdoor - Check out our reviews here</li></ul><div></div><div><b><br>
Team Member Perks:</b></div><ul><li>
Comprehensive health benefits and paid time off package for qualifying employees</li><li>
Exclusive employee discounts through ADP Marketplace
</li><li>On-going hospitality and property management training</li><li>
Opportunities for career growth and advancement</li><li>
Values driven company culture promoting team work and excellence</li></ul><div><i>
#LI-ML1</i></div><div></div><div><b><br>
Why You'll Love Working at Action</b></div><div>
At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.</div><div></div><div><i><br>
Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</i></div><br>
<div></div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Overnight Resident Relations Specialist - Lumina

MaduSalon

<p>Madusalon is seeking a <b>Salon Coordinator</b> to join our team and serve as the operational heartbeat of our salon. This role is essential to delivering a seamless luxury guest experience while supporting stylists, systems, and daily salon flow.</p><p>We are looking for a highly organized, polished, and proactive professional who thrives in a fast-paced environment, communicates clearly, and takes ownership of results. The ideal candidate understands that front desk excellence directly impacts guest retention, stylist productivity, and overall salon success.</p><p><b>Role Overview</b></p><p>The Front Desk Coordinator is responsible for <b>guest experience, scheduling accuracy, front desk operations, and administrative execution</b>. This role requires strong attention to detail, confidence in communication, and the ability to balance hospitality with policy enforcement.</p><p>You will be expected to follow established systems, meet performance standards, and contribute to a clean, calm, and elevated salon environment.</p><p><b>Key Responsibilities:</b></p><p><i><b>Guest Experience &amp; Communication</b></i></p><ul><li>Greet and welcome all guests warmly, professionally, and consistently</li><li>Serve as the primary point of contact for guest inquiries, concerns, and follow-ups</li><li>Handle guest issues with empathy, clarity, and professionalism, escalating when appropriate</li><li>Maintain a calm, solutions-oriented presence during busy or high-pressure moments</li></ul><p><i><b>Booking &amp; Scheduling Standards</b></i></p><ul><li>Secure accurate bookings based on stylist availability, service timing, and salon guidelines</li><li>Confirm <b>card on file</b> for all guests at time of booking and communicate cancellation policies clearly</li><li>Process reschedules and cancellations strictly within policy and approved timeframes</li><li>Ensure appointment notes, service details, and guest profiles are complete and up to date</li><li>Inform stylists of guest arrivals, delays, service needs, and special notes</li></ul><p><i><b>Operations &amp; Administrative Duties</b></i></p><ul><li>Manage incoming phone calls, emails, deliveries, and general correspondence</li><li>Process transactions accurately, issue receipts, and support retail sales at checkout</li><li>Maintain front desk systems including STX scheduling, guest profiles, and daily reports</li><li>Perform administrative tasks such as filing, data entry, transaction logging, and record updates</li><li>Support inventory tracking and notify management of low stock or supply needs</li></ul><p><i><b>Salon Presentation &amp; Cleanliness</b></i></p><ul><li>Maintain a <b>clean, organized, and professional reception and lobby area at all times</b></li><li>Support daily salon flow by assisting with light operational tasks as needed</li><li>Uphold Madusalon&rsquo;s standards for appearance, attire, and workspace presentation</li></ul><p><i><b>Sales, Marketing &amp; Brand Support</b></i></p><ul><li>Confidently communicate current promotions, services, and retail offerings to guests</li><li>Support add-on and retail conversations in alignment with salon goals</li><li>Assist with front desk&ndash;led social media content as assigned</li><li>Track and report on assigned front desk KPIs as requested by management</li></ul><p><i><b>Accountability &amp; Performance</b></i></p><ul><li>Meet performance expectations related to booking accuracy, guest experience, policy adherence, communication quality, and administrative consistency</li><li>Participate in regular check-ins, feedback conversations, and ongoing training</li><li>Take ownership of growth, learning, and continuous improvement in the role</li></ul><p><i><b>Requirements &amp; Qualifications</b></i></p><ul><li>High school diploma or GED required</li><li>Minimum 1 year of receptionist, front desk, or customer-facing experience (salon or hospitality preferred)</li><li>Proficiency with administrative software (GSuite, Microsoft Suite; scheduling systems a plus)</li><li>Strong written and verbal communication skills</li><li>Excellent time management, organization, and multitasking abilities</li><li>Ability to remain calm, professional, and solution-focused in stressful situations</li><li>Sales-minded with a service-first approach</li><li>Consistent professional appearance and positive demeanor</li><li>Reliable, punctual, and detail-oriented</li></ul><p><i><b>Employment Details</b></i></p><ul><li><b>Pay:</b> Hourly + Commission</li><li><b>Location:</b> Cow Hollow / Marina (San Francisco)</li><li><b>Employment Status:</b> Trial period upon hire to ensure mutual fit</li></ul><p><b>How to Apply</b></p><p>If you&rsquo;re interested in joining a supportive, high-standard salon environment, please submit:</p><ul><li>A copy of your resume</li><li>A brief cover letter</li><li><b>2&ndash;3 professional references (former supervisors or managers preferred) that we may contact if needed</b></li></ul><p><i>Madusalon complies with the California Fair Chance Act. We will consider qualified applicants with criminal histories after a conditional offer of employment and follow all legally required individualized assessment procedures.</i></p><p>We strongly encourage applicants to <b>drop off their resume in person</b> so you can get a feel for the salon and our culture.</p><p>Pay: From $20.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>People with a criminal record are encouraged to apply</p><p>Work Location: In person</p>

Salon Coordinator

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