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field service technical support manager

General Motors (GM)

&lt;p&gt;&lt;b&gt;Job Description&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;Work Arrangement:&lt;/b&gt; This role is categorized as onsite. this means the successful candidate to report to the GM office full time.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;The Role:&lt;/b&gt;&lt;/p&gt;&lt;p&gt;This role focuses on managing field service operations and dealer performance, ensuring adherence to service and warranty standards while driving customer satisfaction and operational excellence. It involves overseeing technical support, resolving product and quality issues, and coordinating with internal teams and dealers to ensure timely and effective solutions.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;What You&amp;#39;ll Do:&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;Field Service Operations&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;p&gt;Manage service and field operations for assigned dealers, driving network excellence in line with corporate standards.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Ensure the implementation of GM service &amp;amp; warranty standards across the area of responsibility.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Approve and control warranty transactions targeting customer satisfaction and reduced vehicle repurchases and warranty expense.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Diagnose and direct repairs on customer vehicles to reduce repurchases and minimize warranty expense.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Manage Customer Requests for Assistance (CRA) within targeted timeframes, ensuring satisfactory closure.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Develop dealers&amp;#39; business plans and track KPIs for continuous improvement.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Lead continuous improvement in service processes to support CSI improvements.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Ensure the implementation of service remedies, field actions, and recall campaigns across the dealer network.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Evaluate the technical capabilities of service outlet staff and recommend targeted training plans.&lt;/p&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;TAC &amp;amp; Product Quality&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;p&gt;Serve as the 1st line TAC support for product concerns for Egypt &amp;amp; North Africa dealers.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Oversee all TAC systems administration and ensure all network TAC tickets are handled in a timely manner.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Dispatch service bulletins to all dealer networks.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Handle returned parts for WPAC &amp;amp; CPIP and manage the returns sales process and vehicle repair inside the plant.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Resolve customer product quality concerns by collaborating with source plants (GM Egypt, suppliers, Isuzu, IMIT, and SGMW).&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Identify and escalate significant product issues to ensure timely resolution and keep dealers informed.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Report product and customer concerns to quality and source plants; support field teams in SFI &amp;amp; CPA investigations.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Take the voice of customers to the relevant functions to improve customer-related issues and drive product/process improvements.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Communicate product failures and follow up on resolution.&lt;/p&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;Your Skills &amp;amp; Abilities (Required Qualification)&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;Educational and Experience Background:&lt;/b&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;p&gt;Bachelor&amp;#39;s degree in Automotive Technology, Engineering, or a related field.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Minimum 7 years of experience in automotive field service or technical support management.&lt;/p&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;Qualifications:&lt;/b&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;p&gt;Demonstrated expertise in utilizing Data Bus Diagnostic Tools and Pico Scope for advanced vehicle diagnostics.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Strong understanding of dealership operations and service processes.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Proven experience in managing and analyzing Field Product Reports.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Familiarity with the PI Bulletin Process and its application in automotive service.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Experience with dispute resolution processes, including a working knowledge of Better Business Bureau Arbitration standards.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Excellent leadership, communication, and interpersonal skills.&lt;/p&gt;&lt;/li&gt;&lt;/ul&gt;&amp;amp;#xa;&amp;amp;#xa;&amp;amp;#xa;&amp;amp;#xa;&lt;p&gt;&lt;b&gt;About GM&lt;/b&gt;&lt;/p&gt;&lt;p&gt;Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;Why Join Us &lt;/b&gt;&lt;/p&gt;&lt;p&gt;We believe we all must make a choice every day &ndash; individually and collectively &ndash; to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;Non-Discrimination and Equal Employment Opportunities&lt;/b&gt;&lt;/p&gt;&lt;p&gt;General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.&lt;br /&gt;&lt;br /&gt;We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit&lt;b&gt; &lt;/b&gt;&lt;a target=&quot;_blank&quot; href=&quot;https://search-careers.gm.com/en/how-we-hire&quot;&gt;&lt;span class=&quot;emphasis-3&quot;&gt;&lt;b&gt;How we Hire&lt;/b&gt;&lt;/span&gt;&lt;/a&gt;.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;Accommodations&lt;/b&gt;&lt;/p&gt;&lt;p&gt;General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, &lt;a target=&quot;_blank&quot; href=&quot;mailto:Careers.Accommodations&amp;#64;GM.com&quot;&gt;&lt;span class=&quot;emphasis-3&quot;&gt;&lt;b&gt;email&lt;/b&gt;&lt;/span&gt;&lt;/a&gt;&lt;span class=&quot;emphasis-3&quot;&gt;&lt;b&gt; &lt;/b&gt;&lt;/span&gt;us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.&lt;/p&gt;

Field Service & Technical Support Manager

On Hire

<div><p><b>IT Application Manager</b></p><p>
A leading Company in Tobacco industry is seeking a IT Application Manager to oversee the development, implementation, and maintenance of enterprise applications that support the business objectives. The role involves managing application lifecycle processes, collaborating with cross-functional teams, and ensuring the smooth operation of the company&rsquo;s software systems.</p><p>
This position requires strong leadership skills, technical expertise, and the ability to drive projects to completion, while maintaining a focus on improving efficiency and reducing downtime.</p><p><b>
Key Responsibilities:</b></p><ul><li>
Manage the deployment, maintenance, and support of business applications.</li><li>
Coordinate with vendors and IT teams to ensure application functionality and performance.</li><li>
Lead application development projects, from requirements gathering to implementation.</li><li>
Develop and enforce application management processes and best practices.</li><li>
Identify opportunities for automation and improved workflows.</li><li>
Ensure compliance with industry regulations and internal policies.</li><li>
Provide technical guidance and support to the IT team and end-users.</li></ul><br>
<b>
Requirements</b><br>
<ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</li><li>
Minimum of 5 years experience in application management or a related IT managerial role.</li><li>
Strong knowledge of enterprise applications, software development lifecycle, and IT service management.</li><li>
Proven experience managing cross-functional teams and coordinating with vendors.</li><li>
Familiarity with ERP, CRM, or other business applications is preferred.</li><li>
Excellent problem-solving and communication skills.</li><li>
Experience in project management and process improvement methodologies.</li><li>
SAP modules &quot; SD, PP, HCM, FICO, and PM.&quot;
</li><li>Experience in project implementation.</li></ul><br>
<b>
Benefits</b><p><br>
Attractive Package</p></div>

IT Application Manager

Mazeed

<div><h2 class="jobSectionHeader"><b>About us</b></h2><p>
mazeed is a financial management platform that helps businesses automate accounting, simplify tax compliance, and stay ready for e-invoicing through a combination of localized software (SaaS) and Finance-as-a-Service (FaaS). We work with SMEs and growing companies across the GCC, enabling them to operate with clarity, control, and confidence.</p><p>
We are building the infrastructure for the next phase of financial compliance and digital transformation in the region, with a strong focus on e-invoicing and scalable financial operations</p><h2 class="jobSectionHeader"><b>
Job Purpose</b></h2><p>
The Financial Account Manager leads the financial delivery for assigned clients, ensuring accurate, timely, and compliant reporting. They oversee onboarding, manage invoicing and collections, and coordinate the preparation and presentation of financial reports. In parallel, they maintain strong client relationships, handle ongoing support and communication, and contribute to business growth by identifying upsell and cross-sell opportunities.</p><p><b>
Note: this role supports overseas clients and may align with client market calendars and public holidays to ensure continuity of service and operational effectiveness.</b></p><h2 class="jobSectionHeader"><b>
Primary Responsibilities</b></h2><ul><li><p>
Act as the primary financial advisor for a portfolio of clients, overseeing end-to-end financial service delivery.</p></li><li><p>
Present and explain financial reports to clients, respond to queries, and ensure accuracy and relevance.</p></li><li><p>
Represent the company in high-level client meetings and planning sessions, strengthening trust and long-term relationships.</p></li><li><p>
Lead onboarding for new clients: system setup, document collection, and service kickoff.</p></li><li><p>
Oversee daily accounting activities (journal entries, reconciliations, AP/AR), ensuring local compliance (UAE/KSA).</p></li><li><p>
Lead month-end and quarter-end closings, posting adjustments and delivering accurate draft financials.</p></li><li><p>
Finalize financial reports: income statements, balance sheets, cash flow statements, and supporting schedules.</p></li><li><p>
Review and reconcile bank accounts, intercompany balances, receivables, and payables monthly.</p></li><li><p>
Ensure full compliance with accounting standards (IFRS or equivalent) and local statutory requirements in the UAE and KSA.</p></li><li><p>
Collaborate with assigned Accountants to ensure data accuracy and timely reporting.</p></li><li><p>
Collaborate closely with the Tax team to ensure seamless integration between accounting and tax services, aligning bookkeeping practices with tax compliance requirements.</p></li><li><p>
Own billing preparation and ensure invoice accuracy before release; follow up on collections.</p></li><li><p>
Identify upselling and cross-selling opportunities through close client interaction and awareness of service needs.</p></li><li><p>
Respond to client operational queries and escalate strategic issues to the Financial Services Manager when needed.</p></li><li><p>
Mentor and review work prepared by Accountants, offering technical support and quality checks.</p></li><li><p>
Propose and implement process improvements; help document SOPs and optimize tool usage.</p></li><li><p>
Support ad-hoc tasks (e.g., budget vs. actual, backlog, inventory management, etc.).</p></li><li><p>
Promote operational excellence by training junior staff and supporting system/process upgrades<i>.</i></p></li></ul><h2 class="jobSectionHeader"><b>
Core Values</b></h2><p>
Being a mazeeder, our promise to customers, internal teams, HR and Leadership is to demonstrate our core values in our daily interactions and quality of work:</p><ul><li><p>
Integrity</p></li><li><p>
Customer Obsession</p></li><li><p>
Simplicity</p></li><li><p>
Growth Mindset</p></li><li><p>
Innovation</p></li><li><p>
Empowerment</p></li></ul><h4 class="jobSectionHeader"><b>
Essential Skills and Qualifications</b></h4><ul><li><p>
Bachelor&rsquo;s degree in Accounting or Finance (or related field).</p></li><li><p>
Additional certifications e.g., IFRS, CA, CPA Part-qualified are a plus</p></li><li><p>
5&ndash;7 years of hands-on accounting experience, preferably in a client-servicing or outsourced finance role.</p></li><li><p>
Experience managing a portfolio of SME clients is highly desirable</p></li><li><p>
Strong proficiency in accounting software.</p></li><li><p>
Comfortable working with trial balances, bank reconciliations, AP/AR, and generating financial reports Good command of Excel or Google Sheets (pivot tables, basic formulas, VLOOKUP, etc.)</p></li><li><p>
Ability to handle day-to-day communication with clients confidently and professionally Experience presenting financials and answering client queries related to reports or bookkeeping</p></li><li><p>
Highly organized and capable of managing multiple client accounts</p></li><li><p>
Strong attention to detail and sense of accountability for report accuracy and timelines</p></li><li><p>
Fluency in English (B2+) is required.</p></li></ul></div>

Financial Account Manager (Financial Services)

<div><h2 class="jobSectionHeader"><b>About us</b></h2><p>
mazeed is a financial management platform that helps businesses automate accounting, simplify tax compliance, and stay ready for e-invoicing through a combination of localized software (SaaS) and Finance-as-a-Service (FaaS). We work with SMEs and growing companies across the GCC, enabling them to operate with clarity, control, and confidence.</p><p>
We are building the infrastructure for the next phase of financial compliance and digital transformation in the region, with a strong focus on e-invoicing and scalable financial operations</p><h2 class="jobSectionHeader"><b>
Job Purpose</b></h2><p>
The Financial Services Manager leads the Financial Services unit and reports directly to the Chief Operating Officer. S/he oversees the team&rsquo;s performance, ensure the quality and timeliness of financial services delivery, and drive the department&rsquo;s growth. This role holds full ownership of the client billing and collections process, including review, approval, and client communication. The Manager is also accountable for achieving revenue targets, optimizing service delivery, and ensuring the team contributes directly to the growth of the FaaS line of business.</p><h2 class="jobSectionHeader"><b>
Primary Responsibilities</b></h2><ul><li><p>
Oversee the delivery of all financial accounting and bookkeeping services to clients within the FaaS portfolio, ensuring that each client&rsquo;s day-to-day accounting and periodic financial reporting are handled efficiently and accurately.</p></li></ul><div><ul><li><p>
Supervise the Financial Services team (Team leaders, Financial Account Managers and Accountants), providing direction, coaching, and performance monitoring. Ensure all monthly and quarterly closes are completed on time, with accurate reconciliations, journal entries, and financial reports delivered as per agreed SLAs.</p></li></ul></div><div><ul><li><p>
Review key outputs prepared by the team, including financial statements, management reports, budgets, and forecasts. Perform high-level checks and analyses to ensure accuracy, quality, and professional standards.</p></li></ul></div><div><ul><li><p>
Ensure full compliance with accounting standards (IFRS or equivalent) and local statutory requirements in the GCC countries, particularly UAE and KSA.</p></li></ul></div><div><ul><li><p>
Serve as the primary financial contact for key client accounts, attending regular meetings, discussing financial results, and providing advisory input. For large clients, act in a fractional CFO capacity when needed.</p></li></ul></div><div><ul><li><p>
Implement and continuously enhance financial processes, systems, and reporting tools to improve efficiency and accuracy.</p></li></ul></div><div><ul><li><p>
Collaborate closely with the Tax Manager to ensure seamless integration between accounting and tax services, aligning bookkeeping practices with tax compliance requirements.</p></li></ul></div><div><ul><li><p>
Oversee delivery of value-added services such as financial analysis, budgeting, forecasting, and KPI reporting for clients.</p></li></ul></div><div><ul><li><p>
Handle escalations and complex accounting issues (e.g., unusual transactions, consolidations, or audit queries) and resolve them through research or expert consultation.</p></li></ul></div><div><ul><li><p>
Support business growth by contributing to proposals, client scoping, and sales pitches as a subject matter expert in Financial Services.</p></li></ul></div><div><ul><li><p>
Own the vertical growth and retention KPIs, ensuring strong client satisfaction, revenue expansion, and margin health.</p></li></ul></div><div><ul><li><p>
Take full responsibility for billing and collections, ensuring timely invoicing, approval, and payment follow-up within defined terms.</p></li></ul></div><div><ul><li><p>
Monitor team performance KPIs, including ARPU growth, churn rate, and gross margin.</p></li></ul></div><div><ul><li><p>
Actively coordinate with Tax, Product, and Sales teams to maintain integrated workflows, aligned timelines, and a unified client experience.</p></li></ul></div><div><ul><li><p>
Represent Mazeed in webinars, events, and seminars as a subject-matter expert and brand ambassador for FaaS services when needed.</p></li></ul></div><h2 class="jobSectionHeader"><b>
Core Values</b></h2><p>
Being a mazeeder, our promise to customers, internal teams, HR and Leadership is to demonstrate our core values in our daily interactions and quality of work:</p><ul><li><p>
Integrity</p></li><li><p>
Customer Obsession</p></li><li><p>
Simplicity</p></li><li><p>
Growth Mindset</p></li><li><p>
Innovation</p></li><li><p>
Empowerment</p></li></ul><h4 class="jobSectionHeader"><b>
Essential Skills and Qualifications</b></h4><ul><li><p>
Bachelors' degree in Accounting, Finance, or related field.</p></li></ul><div><ul><li><p>
Professional accounting qualification such as ACCA, CPA, CA (Chartered Accountant) or equivalent is highly preferred, as it attests to technical expertise in accounting and financial management.</p></li></ul></div><div><ul><li><p>
10+ years of experience in accounting/financial management roles, with a progression that includes at least a 3 years in a supervisory or managerial capacity. Prior roles could include Accounting Manager, or Controller in an SME. Experience in an outsourcing firm or handling multiple entities is advantageous.</p></li></ul></div><div><ul><li><p>
Strong technical knowledge of accounting standards (IFRS) and practical experience in preparing full sets of financial statements.</p></li></ul></div><div><ul><li><p>
Experience in financial reporting and analysis &ndash; i.e., not just bookkeeping. The manager should have experience turning ledger data into management insights, such as ratio analysis, performance dashboards, etc., since enterprises may expect advisory input along with reports.</p></li></ul></div><div><ul><li><p>
Familiarity with the business environments in GCC countries, particularly UAE and KSA. For instance, understanding typical SME structures, common financial challenges in these markets, and any local compliance is a plus.</p></li></ul></div><div><ul><li><p>
Proven ability to manage client relationships or stakeholder expectations. The role requires interacting with external clients similar to how an internal finance head would interact with company leadership, so having prior client-facing or cross-departmental coordination experience is a must.</p></li></ul></div><div><ul><li><p>
Highly comfortable with accounting ERPs and modern financial tools. Able to harness features like automation of entries, and use advanced Excel functions or BI tools to analyze data. Embraces new tech (like AI-powered financial analysis tools) that can enhance the service delivery.</p></li></ul></div><div><ul><li><p>
Excellent communication skills, both in writing and verbally. Can present financial information clearly to non-financial clients &ndash; translating accounting jargon into business insights</p></li></ul></div><div><ul><li><p>
Fluency in English (C1+) is required.</p></li></ul></div><h4 class="jobSectionHeader"><b>
Desireable Skills and Qualifications</b></h4><ul><li><p>
Masters degree in Finance or an MBA (with finance focus)</p></li></ul></div>

Financial Services Manager

mazeed

<div>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 mazeed is a financial management platform that helps businesses automate accounting, simplify tax compliance, and stay ready for e-invoicing through a combination of localized software (SaaS) and Finance-as-a-Service (FaaS). We work with SMEs and growing companies across the GCC, enabling them to operate with clarity, control, and confidence.
 <br/>
 <br/>
 We are building the infrastructure for the next phase of financial compliance and digital transformation in the region, with a strong focus on e-invoicing and scalable financial operations
 <br/>
 <br/>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 The Financial Services Manager leads the Financial Services unit and reports directly to the Chief Operating Officer. S/he oversees the team&rsquo;s performance, ensure the quality and timeliness of financial services delivery, and drive the department&rsquo;s growth. This role holds full ownership of the client billing and collections process, including review, approval, and client communication. The Manager is also accountable for achieving revenue targets, optimizing service delivery, and ensuring the team contributes directly to the growth of the FaaS line of business.
 <br/>
 <br/>
 <strong>
  Primary Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee the delivery of all financial accounting and bookkeeping services to clients within the FaaS portfolio, ensuring that each client&rsquo;s day-to-day accounting and periodic financial reporting are handled efficiently and accurately.
  </li>
  <li>
   Supervise the Financial Services team (Team leaders, Financial Account Managers and Accountants), providing direction, coaching, and performance monitoring. Ensure all monthly and quarterly closes are completed on time, with accurate reconciliations, journal entries, and financial reports delivered as per agreed SLAs.
  </li>
  <li>
   Review key outputs prepared by the team, including financial statements, management reports, budgets, and forecasts. Perform high-level checks and analyses to ensure accuracy, quality, and professional standards.
  </li>
  <li>
   Ensure full compliance with accounting standards (IFRS or equivalent) and local statutory requirements in the GCC countries, particularly UAE and KSA.
  </li>
  <li>
   Serve as the primary financial contact for key client accounts, attending regular meetings, discussing financial results, and providing advisory input. For large clients, act in a fractional CFO capacity when needed.
  </li>
  <li>
   Implement and continuously enhance financial processes, systems, and reporting tools to improve efficiency and accuracy.
  </li>
  <li>
   Collaborate closely with the Tax Manager to ensure seamless integration between accounting and tax services, aligning bookkeeping practices with tax compliance requirements.
  </li>
  <li>
   Oversee delivery of value-added services such as financial analysis, budgeting, forecasting, and KPI reporting for clients.
  </li>
  <li>
   Handle escalations and complex accounting issues (e.g., unusual transactions, consolidations, or audit queries) and resolve them through research or expert consultation.
  </li>
  <li>
   Support business growth by contributing to proposals, client scoping, and sales pitches as a subject matter expert in Financial Services.
  </li>
  <li>
   Own the vertical growth and retention KPIs, ensuring strong client satisfaction, revenue expansion, and margin health.
  </li>
  <li>
   Take full responsibility for billing and collections, ensuring timely invoicing, approval, and payment follow-up within defined terms.
  </li>
  <li>
   Monitor team performance KPIs, including ARPU growth, churn rate, and gross margin.
  </li>
  <li>
   Actively coordinate with Tax, Product, and Sales teams to maintain integrated workflows, aligned timelines, and a unified client experience.
  </li>
  <li>
   Represent Mazeed in webinars, events, and seminars as a subject-matter expert and brand ambassador for FaaS services when needed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Core Values
  <br/>
  <br/>
 </strong>
 Being a mazeeder, our promise to customers, internal teams, HR and Leadership is to demonstrate our core values in our daily interactions and quality of work:
 <br/>
 <br/>
 <ul>
  <li>
   Integrity
  </li>
  <li>
   Customer Obsession
  </li>
  <li>
   Simplicity
  </li>
  <li>
   Growth Mindset
  </li>
  <li>
   Innovation
  </li>
  <li>
   Empowerment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Essential Skills And Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelors' degree in Accounting, Finance, or related field.
  </li>
  <li>
   Professional accounting qualification such as ACCA, CPA, CA (Chartered Accountant) or equivalent is highly preferred, as it attests to technical expertise in accounting and financial management.
  </li>
  <li>
   10+ years of experience in accounting/financial management roles, with a progression that includes at least a 3 years in a supervisory or managerial capacity. Prior roles could include Accounting Manager, or Controller in an SME. Experience in an outsourcing firm or handling multiple entities is advantageous.
  </li>
  <li>
   Strong technical knowledge of accounting standards (IFRS) and practical experience in preparing full sets of financial statements.
  </li>
  <li>
   Experience in financial reporting and analysis &ndash; i.e., not just bookkeeping. The manager should have experience turning ledger data into management insights, such as ratio analysis, performance dashboards, etc., since enterprises may expect advisory input along with reports.
  </li>
  <li>
   Familiarity with the business environments in GCC countries, particularly UAE and KSA. For instance, understanding typical SME structures, common financial challenges in these markets, and any local compliance is a plus.
  </li>
  <li>
   Proven ability to manage client relationships or stakeholder expectations. The role requires interacting with external clients similar to how an internal finance head would interact with company leadership, so having prior client-facing or cross-departmental coordination experience is a must.
  </li>
  <li>
   Highly comfortable with accounting ERPs and modern financial tools. Able to harness features like automation of entries, and use advanced Excel functions or BI tools to analyze data. Embraces new tech (like AI-powered financial analysis tools) that can enhance the service delivery.
  </li>
  <li>
   Excellent communication skills, both in writing and verbally. Can present financial information clearly to non-financial clients &ndash; translating accounting jargon into business insights
  </li>
  <li>
   Fluency in English (C1+) is required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desireable Skills And Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Masters degree in Finance or an MBA (with finance focus)
  </li>
 </ul>
</div>


Headmost

<p>On behalf of Industrial Machinery Manufacturing Company, we are hiring a <b>Mechanical Sales Specialist</b>.</p><p><b>Role Description</b>:</p><p>This is a full-time on-site role for a Mechanical Sales Engineer based in Sheikh Zayed, Egypt. The Mechanical Sales Engineer will be responsible for managing sales processes, providing technical support to clients, and maintaining strong customer relationships. Daily tasks include identifying client needs, presenting technical solutions, preparing proposals, and collaborating with engineering teams to address customer requirements. The role also involves ensuring customer satisfaction by addressing inquiries and providing after-sales support as needed.</p><p><b>Requirements:</b></p><ul><li>Bachelor's degree in Mechanical Engineering or a related field.</li><li>Proficiency in Sales Engineering and Technical Support (minimum 3 years).</li><li>Experience in selling Pumps, Valves, HVAC Systems, and Firefighting Systems.</li><li>Familiar with ERP System (Odoo Preferred).</li><li>Strong Sales and Customer Service skills with a focus on building relationships.</li><li>Ability to understand and explain technical concepts effectively.</li><li>Readiness to Travel.</li></ul><p>Job Type: Full-time</p><p>Pay: E&pound;18.00 - E&pound;22.00 per month</p><p>Work Location: In person</p>

Mechanical Sales Engineer

البنك التجاري الدولي

<div></div><div><div>Description<div></div><p><b><br>
JOB PURPOSE:</b><br>
To provide advanced and highly efficient technical &amp; functional support for all production<br>
applications.</p>
<p><b>
KEY ACCOUNTABILITIES:</b><br>
1. Perform the daily technical support tasks and handle the raised tickets related to in-domain Apps to properly close<br>
and reply to customer and user issues.<br>
2. Support the Senior Officer with analysing and diagnosing the technical problems in the supported applications in<br>
the production environment.<br>
3. Being on-call out of working hours for urgent system problems.<br>
4. Report incidents to IT service desk and generate monthly reports of all detected and resolved issues to maintain<br>
tracking history.<br>
5. Perform the required deployments and prepare the change requests related to in-domain Apps and share them<br>
with the Senior Officer to ensure deployments are done with no issues via performing the needed post production<br>
checks.<br>
6. Install software updates and new releases for the supported applications and terminals to avoid any service<br>
interruption and the maximum acceptance.<br>
7. Handle Automations for the manual tasks and handover to operations teams<br>
8. Empower First Call resolution though User Empowerment through Self Services for both service desk and<br>
customer care / call center; if applicable.<br>
9. Troubleshoot and perform root cause analysis of all reported problems over the supported applications and share<br>
it with the Senior Officer to take it forward.<br>
10. Apply and test the fixes received from the vendor over test environment to ensure that issue is recovered.<br>
11. Assist the Senior Officer in Sharing all changes, enhancements and projects in-domain by attending business and<br>
technical training and to receive handover from implementation teams to be able to perform its production support.<br>
Commercial International Bank<br>
12. Maintaining and updating technical documents and procedures</p><div><br>
</div></div><div>
Qualifications<div></div><p><b><br>
Qualifications</b><br>
 Bachelor&rsquo;s degree in Engineering, Computer science or equivalent<br>
 Minimum 2 years of experience in Information Technology field for the Officer<br>
<b>Skills</b><br>
 Very good command of written and spoken English Language<br>
 Good Analytical skills</p><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Work Locations: B219 - Financial District, Smart Village, Cairo - Alex Desert Road</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div><div>
Travel: No</div></div>

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