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finance applications systems analyst (2023479) Jobs in Jeddah

finance manager

finance applications systems analyst 2023479

Nahdi

<div>Implement and deploy applications software, providing staff support and training, ensuring regulatory compliance and data security, analyzing data for operational insights, monitoring application performance, safeguarding patient privacy, to support aligning IT solutions with clinical needs and improve healthcare delivery.
Accountabilities
<ul><li>Support in developing new applications or customizing existing ones to meet the unique needs of the retail industry, for assigned applications.
</li><li>Act as level 2 support for assigned applications with end users making sure any bugs or errors are resolved within agreed SLAs to meet internal customer needs.
</li><li>Analyzing the specific requirements of end users and support in designing solutions that meet their needs and streamline required processes, improve patient care, and enhance operational efficiency.
</li><li><div>Support in the implementation of new software applications or major updates on assigned applications, ensuring minimal disruption to daily operations and compatibility with existing systems. Utilize IT data for analysis and reporting purposes, to use to spot areas of development or any operating inefficiencies.
</div></li><li><div>Collaborating with vendors that provide specialized applications support, ensuring that these tools meet the specific needs of the end user. 
</div></li><div></div><li><div>Continuously monitor the performance of applications, ensuring they meet the demands of a fast-paced retail environment and identifying areas for improvement. 
</div></li><div></div><li><div>Ensuring patient privacy is maintained in all applications, with strict adherence to confidentiality and data protection best practices to maintain patient privacy. 
</div></li><div></div><li><div>Staying abreast of technological advancements in both the IT and pharmacy sectors, exploring innovative solutions like tele pharmacy, mobile health apps, and AI-driven tools to stay updated with technological advancements and explore innovative solutions.
</div></li><li><div>Collaborating with pharmacists, healthcare providers, and insurance companies to ensure that IT solutions align with business needs and facilitate effective healthcare delivery
</div></li></ul>Work Environment
<ul><li>Indoors : 100%
</li><li>Outdoors : 0%
</li><li>Working Days : 5 Working Days
</li><li>Days off : 2 Days Off
</li><li>Working Hours : 8:00 AM &ndash; 6:00 PM (1 hour break)
</li></ul>Job Requirement
<div><div><div><div><div>Education 
</div><div><ul><li>BSc in IT (preferably in MIS Systems Design) or related field. 
</li></ul></div></div> 
<div><div>Experience 
</div><div><ul><li>3+ years in an IT applications function with preference for retail or related industry. 
</li></ul></div></div> 
<div><div>Computer Skills 
</div><div><ul><li>Proficiency in specific store applications and general retail systems.
</li><li>Proficiency in languages such as SQL, Java, Python, or .NET
</li><li>Skills in database technologies like SQL Server, Oracle, MySQL
</li><li>Knowledge of various phases of SDLC
</li><li>Familiarity with common ERP and CRM platforms, such as SAP, Oracle, Salesforce
</li><li>Experience with BI tools like Tableau, Power BI
</li><li>Understanding of various operating systems like Windows, Linux 
</li></ul></div></div> 
<div><div>Languages 
</div><div><ul><li>English
</li><li>Arabic</li></ul></div></div></div></div></div></div>

Finance Applications Systems Analyst (2023479)

Bahra Electric

<div>
 
 
 Business Analyst / Functional Lead &ndash; D365 SCM (Metal / Copper / Aluminium Industry)
 
 
 
 
 
 
 
 Experience
 
 
 
 7&ndash;8 Years (Minimum 4+ years hands-on in D365 SCM / ERP SCM)
 
 
 
 
 
 
 Job Summary
 
 
 
 We are seeking a
 
 Business Analyst / Functional Lead
 
 with strong expertise in
 
 Microsoft Dynamics 365 Supply Chain Management (D365 F&amp;O SCM)
 
 and experience in Fabrication /Manufacturing /Pipe/ Metal / Copper / Aluminium industry.
 
 
 The role involves leading functional solution design, process transformation, SCM configuration governance, and deployment of D365 SCM modules.
 
 
 
 Key Responsibilities
 
 
 
 
 1. Solution Design &amp; Functional Leadership
 
 
 <ul>
 <li>
 Lead Fit-to-Standard workshops and process discovery for SCM streams.
 </li>
 <li>
 Translate business requirements into scalable D365 solutions with minimal customization.
 </li>
 <li>
 Prepare and maintain functional documentation:
 </li>
 <li>
 Functional Design Documents (FDD)
 </li>
 <li>
 Configuration workbooks
 </li>
 <li>
 AS-IS / TO-BE process maps
 </li>
 <li>
 Requirement traceability matrices (RTM)
 </li>
 <li>
 Align functional solutions across Procurement, Inventory, WMS, Sales, Planning, and Finance integration.
 </li>
 <li>
 Coordinate with technical teams for integrations, reporting, and extensions.
 </li>
 </ul>
 
 
 2. Metal/Fabrication/ process /Manufacturing Industry Process Ownership
 
 
 <ul>
 <li>
 Thorough knowledge of Manufacturing processes in Metal/Fabrication/ process /Manufacturing Industry
 </li>
 <li>
 Good Knowledge of procure to Pay process
 </li>
 <li>
 Good Knowledge of Order to cash process
 </li>
 <li>
 Good knowledge of Supply chain processes
 </li>
 <li>
 Good knowledge of Warehousing processes (inbound, Outbound, warehouse management, yard management)
 </li>
 <li>
 Working knowledge of Scrap management, recycling processes
 </li>
 </ul>
 
 
 
 
 
 3. D365 SCM Module Leadership
 
 
 <ul>
 <li>
 
 Procurement &amp; Sourcing:
 
 Vendor setup, PR/PO workflows, purchase agreements, import procurement, landed cost, invoice matching.
 </li>
 <li>
 
 Inventory Management:
 
 Item model groups, storage/tracking dimensions, costing methods, batch/serial management, valuation processes.
 </li>
 <li>
 
 Warehouse Management (WMS):
 
 Wave processing, work templates, mobile device menus, cycle counting, inventory adjustments.
 </li>
 <li>
 
 Sales &amp; Distribution:
 
 Order-to-cash lifecycle, pricing (per KG/MT), trade agreements, surcharges, and customer compliance (heat certificates, COA).
 </li>
 <li>
 
 Master Planning / MRP:
 
 Coverage groups, planning policies, planned order processing, safety stock, and production demand.
 </li>
 <li>
 
 Product Information Management:
 
 Released products, BOMs, categories, variants, and product lifecycle management.
 </li>
 <li>
 
 Production control and Execution
 
 </li>
 <li>
 
 Asset Management (Plant Maintenance)
 
 </li>
 <li>
 
 Quality Control
 
 </li>
 </ul>
 
 
 Required Skills &amp; Experience
 
 
 <ul>
 <li>
 Strong functional expertise in
 
 Microsoft Dynamics 365 SCM (F&amp;O)
 
 .
 </li>
 <li>
 Must have done at least 2 end to end D365 implementation in Manufacturing industries.
 </li>
 <li>
 Experience in Fabrication /Manufacturing /Pipe/ Metal / Copper / Aluminium industry (steel, aluminium, copper, cable manufacturing) is desirable.
 </li>
 <li>
 Experience in UAT/SIT, defect triage, and go-live support.
 </li>
 <li>
 Stakeholder management, documentation, and workshop facilitation skills.
 </li>
 </ul>
 
 
 
 
 
 Education &amp; Certifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering
 </li>
 <li>
 Microsoft certification preferred:
 </li>
 <li>
 
 MB-330 (D365 SCM Functional Consultant)
 
 </li>
 <li>
 MB-300 / MB-310 (optional)
 </li>
 </ul>
 
 
 Core Competencies
 
 
 <ul>
 <li>
 Ownership, accountability, and leadership
 </li>
 <li>
 Analytical thinking and problem-solving
 </li>
 <li>
 Workshop facilitation and communication
 </li>
 <li>
 Decision-making under pressure
 </li>
 <li>
 Team mentoring and cross-functional collaboration
 </li>
 </ul>
 
 
 Key Deliverables
 
 
 <ul>
 <li>
 Business process study and Optimization recommendation
 </li>
 <li>
 Business requirements conversion into an IT solution/Business systems mapping.
 </li>
 <li>
 AS-IS and TO-BE process documentation (Procurement, Inventory, WMS, Planning, Sales).
 </li>
 <li>
 End-to-end process documentation.
 </li>
 <li>
 Workshops with Business teams to understand business requirements
 </li>
 <li>
 Handle change management.
 </li>
 <li>
 Business system Fit-Gap analysis report with prioritization.
 </li>
 <li>
 BRD / FRD / FDD/User stories documentation.
 </li>
 <li>
 Requirement Traceability Matrix (RTM).
 </li>
 <li>
 End-to-end business test scenarios.
 </li>
 <li>
 UAT completion and business sign-off.
 </li>
 <li>
 Reporting requirement documentation (operational + finance).
 </li>
 <li>
 Inputs for Power BI dashboards and KPIs.
 </li>
 <li>
 Root cause analysis for recurring issues.
 </li>
 <li>
 Enhancement backlog and improvement roadmap.
 </li>
 </ul>
 
 
</div>

Functional Lead

Clorox Abudawood SJV

<div>
 
 The Financial Analyst role is a highly analytical position that will provide dedicated financial support to the business in decision-making processes and business planning &amp; analysis activities. The role will also help the Business to achieve its financial commitments by maintaining data analysis based on costing and commercial aspects. The role is expected to work and perform all aspects of operational finance analysis requirements including trade spend and promotional spends, cost and variance analysis, participating in annual budget and rolling forecast cycles and preparation of feasibility/profitability analysis.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Support preparation of annual and quarterly forecasts, including variance analysis, ensuring required commercial inputs (topline growth, trade spends, promotional spends) are accurately embedded in the financial forecasts within established timetables.
 </li>
 <li>
 Complete monthly reports of actual costs versus forecast and identify/ research key cost drivers of variances.
 </li>
 <li>
 Support preparation of analysis/ evaluations of the financial impact of business proposals including new product innovation, margin enhancing initiatives, and select customization and co-pack options using established tools and procedures.
 </li>
 <li>
 Lead monthly closing and reporting from FP&amp;A perspective along with commentaries for management
 </li>
 <li>
 Prepare SKU level product profitability analysis using established tools and procedures.
 </li>
 <li>
 Review, track and analyze trade spend/ promotions and provide channel specific insight!
 </li>
 <li>
 Identify, develop, and implement continuous improvement to drive effectiveness and efficiency with focus on increasing automation.
 </li>
 <li>
 Successfully support the implementation of analytical tools for promotions, volume, mix and rate analysis
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 2-3 years&rsquo; experience in FP&amp;A, commercial finance, sales finance or supply finance (ideally in FMCG manufacturing environment or Retail).
 </li>
 <li>
 Basic understanding of accounting and general principles and ability to correctly implement them.
 </li>
 <li>
 Hands on experience with variance analysis, budgeting, and relevant financial analysis
 </li>
 <li>
 Experience in preparing Financial Assessment and Feasibility Studies is a plus.
 </li>
 <li>
 Experience in SAP, Anaplan (or any other ERP, Planning tools) is a plus.
 </li>
 </ul>
 
 
</div>

Financial Analyst

Buro Happold

<div>Want to work with the most sought-after minds and the most talked-about projects? Your expertise in Finance might just make you our new Finance Manager based in Jeddah. 
Here at Buro Happold, expect the exceptional.
From the projects you will work on to the clients we work with. From career-defining opportunities to an inclusive and diverse practice where we all contribute to a more equitable world. From our reputation to our relationships. Wherever your Buro Happold career takes you, it&rsquo;ll be anything but ordinary. 
Your next role
Buro Happold has a clear strategic plan, strong learning culture and entrepreneurial mindset that will allow you to thrive.
You&rsquo;ll be part of something bigger than us all where sustainability, equity, social and performance outcomes matter. All of Buro Happold is committed to doing the right thing, even when that&rsquo;s the hardest thing. This is a genuine opportunity to make impact - and leave real legacy. 
Buro Happold is seeking a Finance Manager to join our Jeddah office.
Reporting to the KSA Head of Finance, you will take ownership of end to end finance activities for a key client entity and associated projects in Saudi Arabia. This is a hands on role requiring strong technical expertise, sound judgement, and confidence working closely with senior stakeholders.
You will be part of a wider regional finance team, contributing to robust governance, strong compliance, and high quality financial insight that supports effective decision making.
A Saudi National candidate is strongly preferred for this position.
Responsibilities
Financial Operations &amp; Control<ul><li>
Manage day‑to‑day finance operations including payables, receivables, general ledger, cash management, and month‑end close</li><li>
Ensure accurate accounting records in line with IFRS as adopted in KSA</li><li>
Maintain strong internal controls, documentation, and audit trails</li></ul>
Tax, Compliance &amp; Statutory Reporting<ul><li>
Register, activate, and maintain all relevant KSA tax and e‑invoicing portals (including ZATCA, Etimad, and related systems)</li><li>
Prepare, review, and submit VAT and WHT returns in line with statutory deadlines</li><li>
Support Corporate Income Tax filings and ongoing compliance matters</li><li>
Prepare statutory financial statements and manage the external audit process</li></ul>
Invoicing, Cash &amp; Project Support<ul><li>
Issue client invoices in full compliance with KSA e‑invoicing regulations, including tracking and submission</li><li>
Monitor bank accounts, cashflow, and accounting entries</li><li>
Support project teams with revenue recognition, cost tracking, budgeting, and forecasting</li><li>
Liaise closely with project controls and commercial teams to ensure financial accuracy</li></ul>
Reporting &amp; Stakeholder Management<ul><li>
Prepare periodic financial reports for internal stakeholders and senior leadership</li><li>
Act as a key contact for auditors, advisors, and partner finance teams</li><li>
Liaise with BH KSA Finance for consolidation and reporting requirements</li><li>
Manage finance‑related matters for the Jeddah office as required</li></ul>
Your skills and experience<ul><li>
Bachelor&rsquo;s degree in Accounting or Finance</li><li>
Professional qualification preferred: SOCPA, ACCA, CPA, or CMA</li><li>
5+ years&rsquo; finance experience in Saudi Arabia, with hands on exposure to ZATCA VAT/WHT and KSA e invoicing portals</li><li>
Proven experience across payables, receivables, general ledger, month end close, cash management, and statutory reporting</li><li>
Experience preparing audited financial statements and working with external auditors</li><li>
Exposure to professional services, engineering, construction, or similar project based environments</li><li>
Strong systems experience (Oracle, SAP, MS Dynamics); Power BI an advantage</li><li>
Advanced Excel skills including Pivot Tables and VLOOKUP</li><li>
Excellent written and verbal communication skills in Arabic and English</li><li>
Strong stakeholder engagement skills and ability to work confidently with senior leadership</li><li>
Highly organised, able to work independently, prioritise effectively, and deliver to tight deadlines</li></ul>
Style &amp; behaviours<ul><li>
Take ownership and make timely, well judged decisions</li><li>
Prioritise effectively and manage expectations with multiple stakeholders</li><li>
Collaborate across finance and non finance teams on cross functional initiatives</li><li>
Deliver clear, accurate reports and presentations to a high professional standard</li><li>
Stay current on KSA tax and regulatory changes and apply best practice</li><li>
Proactively strengthen digital and data capabilities and support continuous improvement</li></ul>
What we offer you
Bring your knowledge and expertise to one of the world&rsquo;s most respected consultancies.<ul><li>
Hybrid working arrangements</li><li>
Attractive salary and benefits package</li><li>
A strong commitment to your continuous development. Whatever stage in your career, we have a learning and development programme that will enable and empower you</li><li>
Entitlement to two memberships to professional bodies or subscriptions</li><li>
An international culture that wherever your career takes you at Buro Happold, you won&rsquo;t be far from the exceptional.</li></ul> 
At Buro Happold, everyone else&rsquo;s extraordinary is just our everyday.
Apply today and be a part of our legacy. 
A place for everyone
Buro Happold values individual's flexible approaches to working patterns as an important part of the way you work and achieve balance. We welcome applications from those who are seeking flexibility in their careers.
Our exceptional portfolio of projects is the result of the diversity of thought, identities, backgrounds and experiences that shape us. Appreciating each other&rsquo;s differences is key, we want employees to feel they don&rsquo;t have to mask elements of their identity to thrive.
We are working to change the lack of representation of marginalised groups in the built environment and are particularly keen to hear from anyone who feels they are underrepresented in the industry. We have much to learn from one another. Embracing difference allows us to develop the most innovative and elegant solutions.
Please let us know if there are any adjustments, we could make to the application process to make it easier and more comfortable for you. Contact recruitment@burohappold.com so we can work with you to support you throughout your application. 
#LI-ID001</div>

Finance Manager

The Coca-Cola Bottling Company of Saudi Arabia

<div>
 
 
 
 Job Purpose:
 
 
 
 
 Sales Analyst responsibilities include reviewing market trends and other sales figures to help our sales team understand the market and provide more recommendations to our potential clients.
 
 
 
 
 Accountabilities:
 
 
 
 <ul>
 <li>
 Collect data from sales reports for analysis
 </li>
 <li>
 Develop methods and strategies for assessing large amounts of data
 </li>
 <li>
 Study past sales data to determine trends in productivity
 </li>
 <li>
 Use sales prediction software to determine future trends
 </li>
 <li>
 Create sales evaluation reports based on collected data
 </li>
 <li>
 To ensure encoding, maintaining and managing information database effectively to enable generation of relevant business information and analysis on a routine as well as on ad hoc basis.
 </li>
 <li>
 To assist in Regional Manager&rsquo;s routine administrative requirements.
 </li>
 <li>
 To assist in monthly sales forecasting through appropriate analysis of budget, past trends and historical data.
 </li>
 <li>
 To assist sales operations team in providing relevant information and analysis and facilitate its daily requirements.
 </li>
 <li>
 To monitor sales &amp; distribution operations key indicators on a daily, weekly and monthly basis and provide early signals for necessary course correction.
 </li>
 <li>
 To prepare analysis, reports and presentation for business review as and when required by regional management.
 </li>
 <li>
 To coordinate with other departments within the region office and with all outside locations on behalf of the Regional Manager
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 Bachelor&rsquo;s degree in Business Administration, Marketing, Finance, Economics, or a related field.
 
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 3+ years of experience in a sales analysis or related role, preferably within the FMCG sector.
 </li>
 <li>
 Proven experience in data analysis, reporting, and sales forecasting.
 </li>
 </ul>
 
 
 
 
 
 Skills and Attributes:
 
 
 <ul>
 <li>
 Strong analytical and problem-solving skills with a keen attention to detail.
 </li>
 <li>
 Proficiency in data analysis tools and software (e.g., advanced Excel, Power BI, or similar).
 </li>
 <li>
 Excellent communication and presentation skills.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 </ul>
 
 
</div>

Sales Analyst

Freudenberg Home and Cleaning Solutions

<div>
 Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.
 
 
 Freudenberg Home and Cleaning Solutions is a Business Group of Freudenberg and a leading global supplier of branded cleaning systems as well as household and laundry care products. The portfolio includes brands such as Vileda&reg;, Gimi&reg;, Wettex&reg; and Marigold&reg;. The company employs more than 3,800 people and hosts a global distribution network.
 
 
 
 Some of your Benefits
 
 
 
 
 Flexible Work Models:
 
 We allow for flexible work models to ensure both professional and personal success.
 
 
 
 Health Insurance:
 
 Rely on comprehensive services whenever you need it.
 
 
 
 International Opportunities:
 
 Grow in your career through international exchange and global job opportunities.
 
 
 
 Performance Related Bonus:
 
 When you have an impact, you can reap the rewards.
 
 
 
 Personal Development:
 
 We offer a variety of trainings to ensure you can develop in your career.
 
 
 Jeddah
 
 
 Hybrid Work
 
 
 AlMozn National Co. For Home Appliances Limited
 
 
 You support our team as
 
 
 
 Sales Analyst (f/m/d)
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide timely and accurate analytical insights to improve decision‑making quality and support commercial strategy.
 </li>
 <li>
 Create and manage data flows (e.g., primary and secondary sales, product categories, geography) ensuring high data accuracy and consistency.
 </li>
 <li>
 Develop regular management reports and dashboards (&ldquo;cockpits&rdquo;) aligned with sales department objectives.
 </li>
 <li>
 Support the automation and optimization of sales processes with a strong focus on CRM development and enhancement.
 </li>
 <li>
 Document and map business processes to improve operational efficiency and cross‑functional collaboration.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in a relevant field (e.g., Business, Economics, Data Analytics, Engineering, or similar).
 </li>
 <li>
 Minimum 1/2 year of experience in a sales analyst, business analyst, or comparable analytical role.
 </li>
 <li>
 Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.
 </li>
 <li>
 Advanced Excel proficiency is a Must
 </li>
 <li>
 Experience working with CRM tools and an interest in process automation.
 </li>
 <li>
 Strong attention to detail, structured working style, and ability to manage multiple data streams.
 </li>
 <li>
 Good communication skills and ability to collaborate effectively with sales teams and cross‑functional stakeholders.
 </li>
 <li>
 Fluent in English
 
 
 </li>
 </ul>
 The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
 
 
</div>

Sales Analyst (f/m/d)

SkillersZone LLC

<div>
 We are seeking aAdministrative Customer Virtual Entry-Level Admin Assistant to support our customers and internal teams across the
 
 (MENA)
 
 region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.
 
 
 You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Customer Service (Primary)
 </li>
 <li>
 Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable)
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed
 </li>
 <li>
 Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations
 </li>
 <li>
 Maintain a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across MENA markets
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution
 </li>
 <li>
 Administrative Support (Core)
 </li>
 <li>
 Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance
 </li>
 <li>
 Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports
 </li>
 <li>
 Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams
 </li>
 <li>
 Support internal workflows including filing, scanning, archiving, and organizing digital documents in shared drives/systems
 </li>
 <li>
 Assist with invoice queries and basic finance coordination (e.g., payment status checks, forwarding documents, confirming billing details) in collaboration with the finance team
 </li>
 <li>
 Generate weekly/monthly customer service summaries (e.g., volume of requests, resolution time, common issues, customer satisfaction inputs)
 </li>
 <li>
 Cross-Functional Coordination
 </li>
 <li>
 Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly
 </li>
 <li>
 Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination
 </li>
 <li>
 Collaborate with technical support (if applicable) to ensure accurate troubleshooting, scheduling, and customer guidance
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases
 
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High school diploma required; Bachelor&rsquo;s degree or diploma
 </li>
 <li>
 Basic of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage)
 </li>
 <li>
 Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting
 </li>
 <li>
 Experience using CRM systems
 
 
 
 
 </li>
 </ul>
 
 Language Requirements (MENA-Focused)
 
 
 
 <ul>
 <li>
 Basic Arabic (spoken and written) is preferred for most MENA markets
 </li>
 <li>
 Basic English (spoken and written)
 
 
 
 
 </li>
 </ul>
 
 Skills And Competencies
 
 
 
 <ul>
 <li>
 Strong customer-first mindset with the ability to remain calm and professional under pressure
 </li>
 <li>
 Excellent verbal and written communication with clear, polite, and solution-oriented messaging
 </li>
 <li>
 Strong attention to detail and accuracy in documentation, data entry, and record-keeping
 </li>
 <li>
 Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment
 </li>
 <li>
 Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed
 </li>
 <li>
 High integrity and discretion when handling confidential customer and company information
 </li>
 <li>
 Cultural sensitivity and awareness of customer expectations across different MENA countries
 
 
 
 
 </li>
 </ul>
 
 Working Conditions and Schedule
 
 
 
 <ul>
 <li>
 Role may be office-based, hybrid, or remote depending on business needs and country regulations
 </li>
 <li>
 Typical working weeks in parts of MENA may follow , with flexibility required during peak periods.
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Some roles may require occasional coordination outside standard hours to support customers in different time zones or manage urgent cases
 
 
 
 
 </li>
 </ul>
 
 Performance Indicators (KPIs)
 
 
 Success in this role is commonly measured by:
 
 
 First response time and overall resolution time
 
 
 Quality and accuracy of case documentation
 
 
 Customer satisfaction feedback (CSAT) and complaint handling quality
 
 
 Ticket backlog management and follow-up consistency
 
 
 Adherence to policies, scripts/processes, and service standards
 
 
 Administrative accuracy (data quality, report timeliness, document compliance)
 
 
 
 Career Growth Opportunities
 
 
 This role offers clear development pathways, depending on performance and interest, including:
 
 
 Senior Customer Service Representative / Team Lead
 
 
 Customer Experience (CX) Specialist
 
 
 Office Administrator / Operations Coordinator
 
 
 Sales Support / Account Coordinator
 
 
 Quality Assurance (QA) or Training Specialist
 
 
 
 Equal Opportunity Statement
 
 
 We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Administrative Customer Virtual Entry-Level Admin Assistant

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