assistant maitre d

catering attendant (full time) Jobs in Miami

catering attendant (full time)

food service manager

food service manager - airport lounge Jobs in Miami

food service manager - airport lounge

fine dining server rdg venues

Major Food Group

<div></div><div>Major Food Group seeks experienced and qualified Hosts to join our team at Chateau ZZ's!
Located in a historic manor on Brickell Avenue in Miami, Chateau ZZ's is Major Food Group's first-ever Mexican restaurant. This glamorous destination seamlessly blends old-world sophistication with modern luxury, offering a variety of transportive dining environments, a vast collection of rare tequilas, a stunning solarium, a vibrant bar and lounge, and picturesque gardens. 
RESPONSIBILITIES:<ul><li>
Greets and seats guests, presents menus to guests, informs them of special catch and soups.</li><li>
Treats all guests in a manner to ensure their complete satisfaction. Always strives to exceed guests' expectations.</li><li>
Takes names on a waiting list.</li><li>
Runs the floor plan board.</li><li>
Observes tables and keeps track of clean, dirty and occupied tables.</li><li>
Takes guest information and quotes wait times to guests accurately when tables are not immediately available.</li><li>
Cleans, organizes and stocks menus at the host area.</li><li>
Answers phone and answers questions concerning the menu and restaurant.</li><li>
Interacts with guests as they arrive and as they leave the restaurant to ensure a positive dining experience.</li><li>
Performs other duties as directed.</li></ul>
 REQUIREMENTS:<ul><li>
Experience in a high volume, upscale restaurant preferred but not required</li><li>
Previous customer service experience strongly preferred</li><li>
Possesses and exhibits the drive to provide exceptional service.</li><li>
Full time flexible hours are required (able to work days, nights, weekends, holidays).</li><li>
Must be able to stand/walk for 8 hours; bend, push, pull; lift 30 lbs.</li><li>
Proficient or ability to learn computer skills including POS systems, OpenTable, Word and Excel.</li><li>
 Positive and enthusiastic attitude</li></ul>
 BENEFITS:<ul><li>
Competitive Salary</li><li>
Medical/Dental/Vision Insurance with Company subsidy</li><li>
Growth Opportunities</li><li>
Progressive Paid Time Off</li><li>
Parental Leave</li><li>
Tuition Reimbursement</li><li>
Generous Dining Allowance</li><li>
Unlimited Referral Program</li><li>
401k Plan with Employer Contribution</li></ul>
Equal Employment Opportunity
Major Food Group considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Major Food Group is an equal opportunity employer.</div><div></div>

Host

Sodexo

<div>Role Overview:
SodexoMagic has an opportunity for a Food Service Manager at Miami International Airport (MIA). Our airport lounges are dedicated spaces for passengers to relax and rejuvenate while awaiting their next adventure. Join our team of experience-makers and food fanatics and be part of creating memorable experiences! 
SodexoMagic is the joint venture partnership between NBA Hall of Famer, Earvin &ldquo;Magic&rdquo; Johnson, and Sodexo. As a certified minority company, we deliver food, facilities management and integrated services to corporations, healthcare facilities, K-12 schools, colleges and universities and aviation lounges. This strategic alliance between Magic Johnson Enterprises and Sodexo, Inc., enables us to deliver creative solutions to our clients along with our local partners throughout the communities we serve.
Incentives: Paid Airport Parking What You'll Do:
<ul><li>have oversight of daily food operations and deliver a high-quality product;</li><li>
achieve company and client financial targets and goals;</li><li>
develop and maintain client and customer relationships;</li><li>
motivate, coach, mentor and develop frontline (hourly) staff; and/or</li><li>
ensure Sodexo standards are met to include compliance with company food and physical safety programs.</li></ul>
What We Offer:
<div>Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:</div> 
<div></div><ul><li>
Medical, Dental, Vision Care and Wellness Programs</li><li>
401(k) Plan with Matching Contributions</li><li>
Paid Time Off and Company Holidays</li><li>
Career Growth Opportunities and Tuition Reimbursement</li></ul><div>
More extensive information is provided to new employees upon hire.</div>
What You Bring:
<ul><li>have previous food and beverage experience within hotels, restaurants or similar upscale hospitality venues;</li><li>
seeking bilingual candidates; the ability to communicate in Spanish would help manage this workforce;</li><li>
have a work history demonstrating strong leadership skills and the ability to work collaboratively with all levels of the organization;</li><li>
possess the ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for a high-level of customer service;</li><li>
exhibit flexibility to take on additional responsibilities as needed; and/or</li><li>
demonstrate working knowledge of automated food inventory, ordering, production and management systems as well as menu graphics programs.</li></ul>
Who We Are:
<div>At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.</div><div></div><div> 
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you&rsquo;re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.</div>
Qualifications &amp; Requirements:
<div>Minimum Education Requirement - High School Diploma or GED or Equivalent 
Minimum Management Experience - 1 year</div></div>

Food Service Manager - Airport Lounge

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue &ndash; find the best of both big city adventure and a tropical getaway &ndash; arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary. It&rsquo;s all set against the Miami skyline overlooking the city&rsquo;s fashionable art, dining, and entertainment scenes just minutes from our doorstep.
<div>About the Role
</div><div></div><div>Four Seasons Hotel Miami is looking for Security Officer who shares a passion for excellence and who infuses enthusiasm into everything they do. Our employees have the opportunity to shape our guests experience by providing exceptional knowledge and service in support of our world-renowned organization.
</div><div></div><div>What You'll Do
 </div><div>The Security Officer forms part of the Security Team who is responsible for providing a safe and secure environment in which guests can relax and/or conduct business. This department establishes, promotes and maintains the Hotel&rsquo;s security and property protection. The Security Team is available 24-hours a day. The Security Officer actively participates in the day-to-day security operations of the property to ensure the safety and security of all guests, personnel and property.
We are looking for individuals who are skilled problem solvers with a high attention to detail. The Security Officer position involves a large amount of contact with guests, local law enforcement and other authorities and excellent personal presentation and interpersonal skills are required. As this position is physical in nature candidates must be able to stand for up to 8hrs per shift and lift up to 50lbs. Previous Security experience in a luxury hotel setting is preferred.
</div><div></div><div>What You'll Bring
</div><div><ul><li>Reading, writing and oral proficiency in the English language.
</li><li>Previous administration of persons in lifesaving or property protection situations preferred.
</li><li>Experienced in CPR, first aid, firefighting and crowd control.
</li><li>Previous police or security experience.
</li></ul></div><div></div><div>What to Expect
</div><ul><li><div>A schedule based on operational needs, including evenings, weekends and holidays.
</div></li><li><div>A collaborative engineering team that supports high standards of service and efficiency
</div></li><li><div>A dynamic, fast-paced environment requiring focus, speed, and attention to detail.
</div></li><li><div>A team culture that values initiative, attention to detail, and continuous improvement even during slower period
</div></li></ul>Benefits Four Season Employees Enjoy
&middot; Energizing Employee Culture where you are encouraged to be your true self!
&middot; Comprehensive learning and development programs to help you master your craft.
&middot; Inclusive and diverse employee engagement events all year-round.
&middot; Exclusive discount and travel programs with Four Seasons
&middot; Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)
&middot; And so much more!
 Visa Requirements
US work authorization is required.
Four Seasons Hotel Miami
Four Seasons Hotel Miami is an urban oasis nestled in the residential side of Brickell surrounded by Miami&rsquo;s favorite neighborhoods. The Hotel offers a relaxing two-acre pool terrace, Equinox Fitness Center &amp; Spa, multi-million-dollar art collection, an award-winning steakhouse - EDGE Steak &amp; Bar, and connects guests to Miami&rsquo;s most alluring and vibrant destinations recommended by in-house experts.
About Us
&middot; https://www.youtube.com/watch?v=lzq78MIkT2s&amp;t=3s
&middot; https://www.instagram.com/fsmiami/?hl=en
&middot; https://www.fourseasons.com/miami
&middot; https://twitter.com/fsmiami?lang=en
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf</div>

Security Officer

Sunbelt Rentals

<div>Join Our Team!
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.
We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.
As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!
Job Description Summary
Before you apply-Review these STRICT REQUIREMENTS!<ul><li>
80% TRAVEL REQUIRED within US-2 to 3 weeks on a job site-followed by 1 week off (home)</li><li>
Must be at least 21 years old</li><li>
Must have a valid Drivers License</li><li>
Must be able to pass a drug test, background check and Motor Vehicle Check (Position Drives Company F350)</li><li>
Must be able to lifts 50 + pounds working out doors
</li></ul> Adventure Awaits: Field Installer (Tents &amp; Structures)
Are you ready to build massive structures and see the country while you&rsquo;re at it? We&rsquo;re looking for hardworking, reliable individuals to join our traveling crew. If you love physical work and the open road, this is the role for you.
This is an entry level position that reports to a Field Supervisor. The Field Installer is responsible for timely installation of tents as well as safe use of tents and related equipment. Must be able to lift heavy equipment as the work is very physical and demanding, requiring both strength and stamina. The Field Installer is responsible for installation, takedown, repairs of fabric structures along with the loading and unloading of equipment supply trucks.
The &quot;Road Life&quot; Reality
Before you apply, make sure you&rsquo;re ready for the rhythm of the road:<ul><li>
80% Travel: You&rsquo;ll be on-site for 2&ndash;3 weeks, followed by 1 full week off at home.</li><li>
Zero Cost to You: We cover all travel and hotels, plus provide a daily per diem.</li><li>
The Basics: Must be 21+ with a valid Driver&rsquo;s License and able to pass a drug/background/MVR check (you'll be behind the wheel of a Company F350).</li></ul>
What You&rsquo;ll Do
As a Field Installer, you aren't just putting up tents&mdash;you&rsquo;re engineered-structure specialists. You will:<ul><li>
Build the Big Stuff: Assemble and maintain fabric structures, hard-side walls, and custom framework.</li><li>
Master the Machinery: Get certified to operate forklifts, scissor lifts, and man-baskets.</li><li>
Team Up: Work closely with a Field Supervisor to transform empty lots into functional venues based on CAD diagrams.</li></ul>
What&rsquo;s In It For You?
We don&rsquo;t just give you a job; we give you a career path. We provide:<ul><li>
Professional Training: In-house &quot;Tenting 101&quot; and OSHA certifications.</li><li>
Credentials: We&rsquo;ll help you secure your TWIC (Federal Background Check).</li><li>
The Gear: Access to top-tier hand tools and heavy equipment.</li></ul>
Ready to hit the road? Apply today and start your journey with the best in the business!
Requirements:
Education &amp; Experience:
<ul><li>Must be willing to Travel for work</li><li>
Must have a current, valid, Driver's license and ability to pass a MVR with safe driving record.</li><li>
Must be at least 21 years old for company driving.</li><li>
Must be able to pass a pre employment drug test and background check.</li><li>
Must have basic Hand and Power Tool experience.
</li><li>Must be able to bend, squat, crouch, reach and lift 50 plus pounds</li><li>
Excellent written and verbal communication skills</li><li>
Basic mathematic skills</li><li>
Construction experience-Preferred</li><li>
TWIC Card not required but a Plus</li></ul>
Certifications on the job:<ul><li>
Tenting 101 &ndash; The Basics of Temporary Structures (Provided in house, not by a third party)</li><li>
General Construction Site Safety &ndash; OSHA Basic Plus</li><li>
Federal Background Check &ndash; TWIC (Transportation Worker Identification Credential)</li><li>
OSHA Operators Training on All-Terrain &ndash; forklifts, platforms (man lift, scissor lift directly) &ndash; Sunbelt, United, Registered Behavior Technician</li></ul>
Base Pay Range: $18.99 - 27.30<div>
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network. 
 
Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:<ul><li>
Health, Dental and Vision plans</li><li>
401(k) Match</li><li>
Volunteer time off</li><li>
Short-term and long-term disability</li><li>
Accident, Life and Travel insurance, as well as flexible spending</li><li>
Tuition Reimbursement Options</li><li>
Employee Assistance Program (EAP)</li><li>
Length of Service Awards</li></ul>
You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt&rsquo;s policies (unless specified in a collective bargaining agreement):<ul><li>
12-25 vacation days depending on years of service</li><li>
5 sick days</li><li>
6 holidays</li><li>
2 half day holidays</li><li>
2 floating holidays</li><li>
1 inclusion day</li><li>
1 volunteer day</li></ul> 
Gear up for an exciting career! 
 
Sunbelt Rentals supports service members. Veterans encouraged to apply.</div></div>

Field Installer -Tents & Structures

Mr. C Miami Coconut Grove

<div>
 
 Job Title:
 
 Bellman
 
 
 
 Department:
 
 Front Office
 
 
 
 Reports To:
 
 Guest Relations Manager / Front Office Manager
 
 
 
 FLSA Status:
 
 Non-Exempt
 
 
 ________________________________________
 
 
 
 POSITION SUMMARY:
 
 
 
 The Bellman plays a key role in delivering a seamless, refined, and highly personalized guest experience. This role supports Forbes Travel Guide standards through anticipatory service, professional discretion, and exceptional attention to detail. The Bellman acts as a liaison between the guest and our hotel departments to ensure every aspect of the stay exceeds expectations. The Butler must take proactive steps to curate a luxury hospitality experience in alignment with Forbes Standards.
 
 
 ________________________________________
 
 
 
 ESSENTIAL DUTIES AND RESPONSIBILITIES
 
 :
 
 
 <ul>
 <li>
 Serves as the first point of contact with our guests when they arrive to Mr. C
 </li>
 <li>
 Welcomes all guests by name to our property, thoughtfully assists with their luggage
 </li>
 <li>
 Provide hotel orientation and room feature demonstrations upon arrival, aligning with Forbes standards
 </li>
 <li>
 Safely transport guest luggage to and from rooms and/or vehicles
 </li>
 <li>
 Maintain cleanliness and presentation of the lobby, bell stand, and storage rooms
 </li>
 <li>
 Coordinate personalized guest amenities, including welcome notes, in-room gifts, floral arrangements, specialty food and beverage items, and celebratory touches, ensuring accurate and timely delivery
 </li>
 <li>
 Actively engage in public areas to delight guests, anticipate needs, and coordinate any request needed
 </li>
 <li>
 Assist guests with unpacking and packing services upon request
 </li>
 <li>
 Assist with or manage personal guest requests such as laundry, pressing, shoe care, transportation, or dining/spa arrangements; coordinating with Supervisor as needed
 </li>
 <li>
 Ensure all guest preferences and service interactions are properly documented and communicated for future stays
 </li>
 <li>
 Provide support to the Guest Relations Manager in guest recognition, VIP tracking, and amenity planning
 </li>
 <li>
 Always uphold a polished appearance and professional and pleasant demeanor, adhering to Forbes service standards and hotel grooming guidelines
 </li>
 <li>
 Maintain full confidentiality and discretion regarding all guest matters
 
 
 </li>
 </ul>
 
 QUALIFICATIONS:
 
 
 
 <ul>
 <li>
 Minimum 1&ndash;2 years of luxury hospitality experience, preferably in front office, guest relations, or butler services
 </li>
 <li>
 Strong working knowledge of Forbes Travel Guide service standards preferred
 </li>
 <li>
 Excellent interpersonal, communication, and organizational skills
 </li>
 <li>
 High level of etiquette, discretion, professionalism, and emotional intelligence
 </li>
 <li>
 Ability to multitask in a fast-paced environment while maintaining a calm and gracious demeanor
 </li>
 <li>
 Ability to work independently and handle confidential information with discretion
 </li>
 <li>
 Must be fluent in English and Spanish
 </li>
 <li>
 Must be available to work flexible shifts including evenings, weekends, and holidays
 </li>
 <li>
 On-call availability may be required for VIP guest arrivals
 
 
 </li>
 </ul>
 ________________________________________
 
 
 
 EDUCATION AND CERTIFICATIONS:
 
 
 
 <ul>
 <li>
 High School Diploma or equivalent required
 </li>
 <li>
 Degree in Hospitality Management or related field preferred
 </li>
 <li>
 Formal butler, etiquette, or Forbes service training is a strong advantage
 
 
 </li>
 </ul>
 ________________________________________
 
 
 
 PHYSICAL REQUIREMENTS:
 
 
 
 <ul>
 <li>
 Ability to stand and walk for extended periods
 </li>
 <li>
 Ability to lift, push, or pull up to 25 pounds
 </li>
 <li>
 Frequent bending, kneeling, reaching, and lifting of guest belongings or amenities
 
 
 </li>
 </ul>
 ________________________________________
 
 
 
 INTENT AND FUNCTION OF JOB DESCRIPTIONS:
 
 
 
 All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by Supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an &ldquo;at-will&rdquo; employer.
 
 
 Powered by JazzHR
 
 
 zHvNFIDj3a
</div>

Bellman

Jarana

Company Overview:Jarana&rsquo;s mission is to serve the best authentic Peruvian food and beverages in a fun and comfortable environment with service that is genuine, attentive, and knowledgeable. We believe in treating our guests, staff and suppliers with respect and dignity. By meeting these objectives, we will succeed in efficient and profitable operations.Position Summary:As a bartender, you must be friendly, outgoing and possess good communication skills. A guest&rsquo;s wine/cocktail or bar experience should be equally enjoyable as their food experience. Organizational skills, consistent quality and service delivery, the ability to think and act quickly and effectively while retaining self-composure are essential. Also, being responsive and guest sensitive as well as possessing a good sense of timing.Responsibilities: Primary duties and responsibilities include, but are not limited to, the following:<ul><li>Welcome each guest personally within 1 minute</li><li>Communicate with guests using clear and enthusiastic words, tone and body language at all times. Make guests feel appreciated through your actions</li><li>Work as a team with all the Jaranal staff in order to maintain an effective atmosphere and an efficient food and beverage service</li><li>Appearance of bar: area must be clean, stocked and bottles and glasses arranged to maintain an attractive display in agreement with the Acurio International standards always.</li><li>Mix, garnish and serve alcoholic and non-alcoholic drinks for guests of bar and dining room following standard recipes always using a jigger / measuring tool</li><li>Process drink orders into computer immediately, collect money from guests for drinks served and make change, responsible for handling cash reconciliation and pay out of wait staff gratuities</li><li>Knowledge of the full menu of food and beverages</li><li>Maintain clean glassware</li><li>Anticipate your guest&rsquo;s needs and offer your assistance before the guest has to ask for it</li><li>Maintain count of drinks that guests are served and provide current bar tabs to guests</li><li>Responsible service of alcohol</li><li>Responsible handling of guest allergy &amp; dietary needs</li><li>Use of any chemical in a responsible and safe manner in agreement with the Acurio International standards at all times.</li><li>Maintain a positive, pleasant, attitude every shift</li><li>Continued education in the art of mixology, learning new techniques, and helping develop the ongoing Jarana brand and menu</li><li>Responsible for breaking down the bar every night and a deeper cleaning two times a week.</li><li>Able to navigate Toast P.O.S</li><li>Close out all credit card transactions properly and follow proper cash handling procedures</li><li>Report all concerns to MGMT in a timely manner</li><li>Other duties as assigned</li></ul>Essential Requirements:<ul><li>Available to work various shifts, weekends and holidays</li><li>Ability to accept coaching</li><li>Walks and stands during entire shift</li><li>Continuously reach, bend, lift, carry, stoop and wipe</li><li>Remain stationary for long periods of time</li><li>Frequent washing of hands</li><li>Be able to lift up to 50 lbs</li><li>Hazards may include, but are not limited to, slipping and tripping</li><li>You must be of legal age to serve liquor according to state law</li></ul>Required Experience and Skills:<ul><li>Basic mathematical skills, handle money and give correct change</li><li>Basic reading skills</li><li>Point-of-Sales skills</li><li>Excellent communication skills; people and hospitality orientation.</li><li>Organizational skills and multi-task oriented</li><li>Knowledge of the Acurio International food &amp; beverage menu and specifications</li><li>Knowledge of beer, wine and spirits, and be familiar with standard drink recipes</li><li>Knowledge of workplace safety procedures</li></ul>Job Type: Part-timeBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li></ul>Shift:<ul><li>8 hour shift</li><li>Day shift</li><li>Evening shift</li><li>Night shift</li></ul>Ability to Relocate:<ul><li>Miami, FL 33180: Relocate before starting work (Required)</li></ul>Work Location: In person

Bartender

Miami Jewish Health

<div>Miami Jewish Health is one of the largest providers of healthcare and living options for aging adults in the Southeast. Our main campus is located on 20+ acres just north of mid-town Miami, and is home to our support departments like Finance, Accounting, Human Resources, Marketing and more. Join us now to do purposeful work with our diverse and respectful team 


Job Title: Help Desk Analyst 

<div>
Job Summary</div>
<div>
Dynamic and resourceful I.T. support professional, with a dedication to customer satisfaction and creative problem solving. Provides remote support to users with technical problems and information technology needs involving enterprise software systems, workstation and laptop computers, handheld and mobility devices, print/fax/copy, telecom, and network services in a distributed organization.</div> 
<div></div>
<div>
Essential Job Functions</div>
<ul><li> Provides the first line of technical support via telephone, email and remote-connect methods for hardware, network, systems, and software applications for internal/external customers, including support of the following technologies:</li></ul>
<ul><li> Desktop and laptop computers</li></ul>
<ul><li> Networking (cabling, routing, switching, DNS, Wi-Fi, carriers, etc.)</li></ul>
<ul><li> Print/fax/copy devices, including supply management</li></ul>
<ul><li> Mobile phones and networks</li></ul>
<ul><li> Handheld, peripheral, and other devices</li></ul>
<ul><li> Line-of-business software applications</li></ul>
<ul><li> Operating system and productivity applications (Microsoft Windows, Office, browsers)</li></ul>
<ul><li> User authentication and account issues, such as password resets</li></ul>
<ul><li> Logs all customer contacts in Track-It ticketing system, following standard desk-level procedures.</li></ul>
<ul><li> Identifies, researches, and follows customer issues and questions through to fastest possible resolution, using all available resources (knowledge base, diagnostic tools, vendors, Internet research, support forums, I.T. team knowledge, etc.).</li></ul>
<ul><li> Measures, reports-on and strives to continually improve Incident Resolution Time and other customer satisfaction KPIs.</li></ul>
<ul><li> Identifies and escalates situations requiring urgent attention to 2nd/3rd-level support resources, and/or vendors.</li></ul>
<ul><li> Applies diagnostic techniques to identify recurring problems, investigate root causes and recommend and implement solutions to prevent common failures.</li></ul>
<ul><li> Continually improves and extends the knowledge base with documentation, examples, and process refinements.</li></ul>
<ul><li> Provisions desktop, laptop, and mobile devices for new users.</li></ul>
<ul><li> Assists in equipment provisioning for new facilities and network buildouts.</li></ul>
<ul><li> Maintains accurate inventory records and participates in I.T. asset lifecycle processes.</li></ul>
<ul><li> Rapidly responds to emergency situations, both during and outside of normal business hours.</li></ul>
<ul><li> Participates in the Change Control process.</li></ul>
<ul><li> Contributes to team effort by accomplishing related results as needed</li></ul> 

<div>
Job Requirements</div>

Education:
<ul><li> Associate Degree in Computer Science or equivalent</li></ul> 


Experience:
<ul><li> One to two years related experience</li></ul> 


Licenses/Certifications:
<ul><li> N/A</li></ul> 


Abilities Required
<ul><li> Knowledge of current computing practices, standards, and equipment.</li></ul>
<ul><li> Knowledge of MS Windows and Server, Office 365, and Active Directory</li></ul> 

<div>
Functional Demands</div>

Environment Work Conditions:
<ul><li> Normal working condition with adequate lighting and ventilation</li></ul>
<ul><li> Electrical Components and High Voltage Electrical devices</li></ul> 


Infectious Material Exposure:
<ul><li> N/A</li></ul> 
<div></div>
<div>
Organizational Expectations</div>
<ul><li> Ensures that resident&rsquo;s/patient&rsquo;s rights are adhered to</li></ul>
<ul><li> Demonstrates professionalism and accountability</li></ul>
<ul><li> Demonstrates a caring attitude consistent with Miami Jewish EmpathicareSM toward MJH residents, patients, family members, employees, and other facility guests</li></ul>
<ul><li> Demonstrates excellent communication skills</li></ul>
<ul><li> Ensures confidentiality and security of patients&rsquo; medical information</li></ul>
<ul><li> Identifies and utilizes appropriate channels of communication</li></ul>
<ul><li> Able to speak, read and write English</li></ul>
<ul><li> Able to think and act calmly to meet unusual occurrences of the job</li></ul>
<ul><li> Adheres to the organization&rsquo;s Mission, Vision and Values</li></ul>
<ul><li> Participates in departmental activities, meetings and in-services and follows established guidelines</li></ul>
<ul><li> Maintains a safe working environment</li></ul> 


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. 


We believe in the power of empathy, the value of relationships and the importance of a life well-lived. Come see why Miami Jewish Health is unlike anywhere you&rsquo;ve ever worked before. We offer competitive compensation, medical/dental/vision coverage and a 403(b)-retirement savings plan for eligible full and part-time positions, free on-campus parking, an onsite fitness center and more. 


Miami Jewish Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</div>

Help Desk Analyst

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