front-of-house / server — observer programme

host

foh - host person

front-of-house / server — observer programme Jobs in New York

host / hostess

host/ hostess

foh host person

SA Hospitality Group

SA Hospitality Group is Italian at heart, the vision of Gherardo Guarducci and Dimitri Pauli who have translated old-world sensibilities to appeal to modern-day New York City clientele. Since 2003, SA Hospitality Group has expanded to a selective group of iconic New York neighborhoods with its three brands: Sant Ambroeus, Casa Lever, Felice with 24 restaurant locations in Manhattan, Southampton, NY, East Hampton, NY, Aspen, CO, Milan, Italy, and Palm Beach, FL.
 
Position Purpose: This person is responsible welcoming, greeting, and seating guests and ensuring that the needs of the guests are met while they are waiting.
 
Key Responsibilities/Accountabilities: 
<ul>
<li>Greet guests in a prompt and courteous manner with smile; seat guests ensuring a seat assignment done by management is followed.</li>
<li>Promote teamwork and quality service through daily communication and coordination with other co-workers and managers.</li>
<li>Answer phones and provide guests with requested information and arrange bookings.</li>
<li>If asked, routinely clear and reset tables and assist with opening tasks such as making sure flower arrangements on tables are clean, door glass has no fingerprints and there are no pieces of trash or paper on the floors, etc.</li>
<li>May be asked to handle guest complaints and special requests.</li>
<li>If assigned to a coat check area – receive coats, umbrellas, briefcases, or bags from guests, keep organization in the coat closet, issue items to guests based on ticket with a number.</li>
<li>May assist with other duties as assigned by restaurant management.</li>
<li>Follow opening and closing procedures.</li>
<li>Always maintain professional demeanor with all staff.</li>
<li>Assist staff with any aspect of service steps to satisfy the guests such as: food delivery.</li>
<li>Be accessible to all staff and guests to answer any guest and reservation related questions.</li>
<li>Follow service steps based on our service and training manual and assist in communicating same to all staff who serve our guests.</li>
</ul>
Minimal Essential Requirements: 
<ul>
<li>The ability to work as part of a team, and personal cleanliness.</li>
<li>Very basic food handling, preparation, and cleaning skills are welcomed.</li>
<li>Ability to communicate and understand direction in English to ensure safety in the workplace. Ability to understand, respond, and engage with co-workers, managers, and guests in English.</li>
<li>Time management and ability to work under pressure to manage high volume of production.</li>
<li>Active listening and learning skills.</li>
<li>Reading and speaking comprehension skills.</li>
<li>Discipline to follow set standards.</li>
<li>Ability to lift up to 25lbs.</li>
</ul>
ADA: SA Hospitality Group will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
 
This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
 
We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, disability that does not prohibit performance of essential job functions with or without reasonable accommodation, or any other characteristic protected by applicable law.
 
Federal law prohibits the employment of unauthorized aliens. All persons hired must submit satisfactory proof of employment authorization and identity in order to complete Form I-9 within 72 hours of commencing work. Failure to do so will result in immediate termination.

FOH - Host Person

Gin & Luck

<div>
 
 Benefits:
 
 
 
 <ul>
 <li>
 Dental insurance
 </li>
 <li>
 Employee discounts
 </li>
 <li>
 Health insurance
 </li>
 <li>
 Vision insurance
 
 
 
 </li>
 </ul>
 Position Overview
 
 
 Servers ensure the best possible dining experience for guests. All Servers will exemplify our
 
 
 core values, connecting with guests in a professional manner to ensure excellence in
 
 
 service.
 
 
 Servers will report to the FOH Department Head and when necessary, other Department
 
 
 Heads and the General Manager and are expected to work in tandem with other Hosts and
 
 
 FOH Staff.
 
 
 Core Duties &amp; Responsibilities:
 
 
 <ul>
 <li>
 Cultivate a comprehensive knowledge of the food and beverage items and their
 
 
 
 </li>
 </ul>
 preparation in all active spaces within the building
 
 
 <ul>
 <li>
 Provide a strong sense of knowledge and hospitality to our guests and your
 
 
 
 </li>
 </ul>
 teammates
 
 
 <ul>
 <li>
 Show up for your shift on time and ready to work, dressed appropriately and with any
 
 
 
 </li>
 </ul>
 tools pertaining to your position
 
 
 <ul>
 <li>
 Work toward a thorough knowledge of the Death &amp; Co compendium and how to
 
 
 
 </li>
 </ul>
 navigate EverNote
 
 
 <ul>
 <li>
 Maintain a comprehensive knowledge of our POS&rsquo; operation
 </li>
 <li>
 Be capable of covering any server or support position when needed
 </li>
 <li>
 Cultivate a comprehensive knowledge of our service standards and style as detailed
 
 
 
 </li>
 </ul>
 by the Employee Manual
 
 
 <ul>
 <li>
 Comply with sanitation standards and procedures according to health and legal
 
 
 
 </li>
 </ul>
 regulations
 
 
 <ul>
 <li>
 Maintain guest satisfaction by monitoring and evaluating food, beverage and service
 
 
 
 </li>
 </ul>
 offerings; build relationships with regular guests; and maintain good relations with
 
 
 our neighborhood and industry community members
 
 
 <ul>
 <li>
 Use tact and good judgment when dealing with guest challenges and respond to
 
 
 
 </li>
 </ul>
 patron needs with patience and courtesy
 
 
 <ul>
 <li>
 Ability to recognize an intoxicated patron and seek out management with any
 
 
 
 </li>
 </ul>
 concerns about a patron that appears intoxicated
 
 
 <ul>
 <li>
 Report all guest complaints to management immediately and follow our five steps for
 
 
 
 </li>
 </ul>
 navigating guest complaints. Every negative comment/experience will be addressed
 
 
 by a manager so that no customer leaves unhappy
 
 
 <ul>
 <li>
 Be up to date on Slack, with particular attention to the Announcement Board and the
 
 
 
 </li>
 </ul>
 Host, Pre-Shift, and Product Updates channels, before you arrive for your shift
 
 
 <ul>
 <li>
 Maintain a reasonable response time for all Slack communication: a minimum of an
 
 
 
 </li>
 </ul>
 answer to any correspondence before your next shift
 
 
 <ul>
 <li>
 Arrive to work every day with a positive attitude, a willingness to learn, and prepared
 
 
 
 </li>
 </ul>
 for the shift
 
 
 <ul>
 <li>
 Ask for help when you need it; asking for help is a sign of strength, not a sign of
 
 
 
 </li>
 </ul>
 weakness
 
 
 Additional Duties &amp; Responsibilities:
 
 
 <ul>
 <li>
 Check in with your teammates and the MOD upon arrival and before leaving to see if
 
 
 
 </li>
 </ul>
 you can do anything for them
 
 
 <ul>
 <li>
 Monitor restaurant and kitchen flow regarding timeliness during service and assist
 
 
 
 </li>
 </ul>
 when and where necessary
 
 
 <ul>
 <li>
 Complete weekly cleaning duties, in addition to opening and closing duties
 </li>
 <li>
 Help to promote a safe and clean environment for co-workers, and guests; maintain
 
 
 
 </li>
 </ul>
 the ABK mantra
 
 
 <ul>
 <li>
 Handle gift certificate transactions, fill out all pertinent documentation, and present to
 
 
 
 </li>
 </ul>
 the guest
 
 
 <ul>
 <li>
 Focus on always continuing your education and into all facets of our operations, be it
 
 
 
 </li>
 </ul>
 the Bar, Kitchen, Service, Coffee, and Tea programs
 
 
 <ul>
 <li>
 Assist in training new hires by guiding them through training trails, answering their
 
 
 
 </li>
 </ul>
 questions, providing workflow advice, and teaching them G&amp;L's expectations, steps
 
 
 of service steps, and standards operating procedures.
 
 
 <ul>
 <li>
 Build relationships with regular guests; and maintain good relations with our
 
 
 
 </li>
 </ul>
 neighborhood and industry community members
 
 
 <ul>
 <li>
 Act in a professional manner and represent Death &amp; Co / Gin &amp; Luck graciously
 
 
 
 </li>
 </ul>
 whether you are in house, traveling, or at another local establishment
 
 
 <ul>
 <li>
 Follow all rules, policies, procedures and conditions of employment, including those
 
 
 
 </li>
 </ul>
 outlined in the Employee Handbook
 
 
 Physical Demands:
 
 
 <ul>
 <li>
 The physical demands for this position are seeing, hearing, speaking, reaching,
 
 
 
 </li>
 </ul>
 frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, sitting,
 
 
 standing, for 4 to 8 hours, bending, and moving intermittently during working hours.
 
 
 These physical requirements may be accomplished with or without reasonable
 
 
 accommodations
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 Previous experience in a bar/restaurant or hospitality setting
 </li>
 <li>
 Ability to work in a fast-paced environment while maintaining composure
 </li>
 <li>
 Strong multitasking and time management abilities
 </li>
 <li>
 Attention to detail, ensuring accurate order-taking and payment processing
 </li>
 <li>
 Outstanding communication skills with the ability to interact effectively with
 
 
 
 </li>
 </ul>
 customers and team members
 
 
 <ul>
 <li>
 Flexibility in working hours, including early mornings, evenings, weekends, and
 
 
 
 </li>
 </ul>
 holidays; and time for All Staff meetings and tastings
 
 
 <ul>
 <li>
 Patience and adaptability
 </li>
 <li>
 Self-motivated and a team player
 </li>
 <li>
 High ethics, hard worker, and a great sense of humor
 
 
 
 </li>
 </ul>
 Desired Qualifications:
 
 
 <ul>
 <li>
 Have 2-3 years of Server experience in a high-volume establishment
 </li>
 <li>
 Have sufficient skills, knowledge and personality to provide a memorable experience
 
 
 
 </li>
 </ul>
 for our patrons
 
 
 Demonstrate the Core Values of Gin &amp; Luck
 
 
 <ul>
 <li>
 Curiosity: We learn and improve through active observation and creative problem
 
 
 
 </li>
 </ul>
 solving.
 
 
 <ul>
 <li>
 A.B.K.: We anticipate, prepare and execute with intention.
 </li>
 <li>
 Pursuit of Excellence: We will forever be chasing excellence, even when we
 
 
 
 </li>
 </ul>
 sometimes fail. It is a pursuit without end.
 
 
 <ul>
 <li>
 Contagious Joy: When we're having fun, it emanates out and influences our work and
 
 
 
 </li>
 </ul>
 the people around us.
 
 
 <ul>
 <li>
 Connection: We build relationships through intuition, empathy, and transparency
 
 
 
 </li>
 </ul>
 What We Offer:
 
 
 Gin &amp; Luck strives to create a welcoming, nurturing and understanding culture. We want all
 
 
 employees to feel valued through their work/life balance and compensation. Compensation
 
 
 for this position is $17.50/hour plus a point percentage of full house tip pool based on hours
 
 
 worked per shift. Medical, dental, vision, 401k and life insurance are included in our benefits
 
 
 package for full-time/part-time employees.
 
 
 We are an equal opportunity employer and all qualified applicants will receive consideration
 
 
 for employment without regard to race, color, ancestry, national origin, gender identity,
 
 
 sexual orientation, age, religion, disability status, protected veteran status, or any other
 
 
 characteristic protected by law.
 
 
 Note: This job description is not intended to be an exhaustive list of all duties,
 
 
 responsibilities or qualifications associated with the job. The duties of this position may
 
 
 change from time to time. Gin &amp; Luck reserves the right to add or delete duties and
 
 
 responsibilities at their discretion.
</div>

Server

City Roots Hospitality Group

Experienced Servers &amp; BartendersCity Roots Hospitality | New York, NYCity Roots Hospitality, New York City&rsquo;s leading vegan restaurant group, is hiring experienced Servers and Bartenders to join our growing front-of-house teams across Manhattan.We are a mission-driven hospitality group committed to exceptional service, sustainability, and innovative plant-based cuisine. With multiple acclaimed restaurant concepts, this is an exciting opportunity to grow your career with a respected NYC restaurant group.Responsibilities<ul><li>Deliver warm, professional, and attentive service to all guests</li><li>Maintain expert knowledge of food, beverage, and menu offerings</li><li>Work collaboratively with FOH and BOH teams</li><li>Uphold company standards for cleanliness, food safety, and guest experience</li><li>Handle high-volume service with efficiency and positivity</li></ul>Qualifications<ul><li>Prior serving or bartending experience required</li><li>Strong customer service and communication skills</li><li>Reliable, punctual, and professional</li><li>Energetic, team-oriented, and detail-focused</li><li>Ability to thrive in a fast-paced environment</li><li>NYC Food Handler&rsquo;s Card is a plus</li></ul>What We Offer<ul><li>Flexible scheduling</li><li>Part-time and full-time shifts available</li><li>401(k) Retirement Plan</li><li>Growth opportunities within a fast-expanding restaurant group</li><li>Supportive, inclusive, and professional work culture</li></ul>How to ApplyPlease submit your resume and a brief note explaining why you would be a great fit for City Roots Hospitality.Serious applicants only. Reliability and professionalism are essentialJob Types: Full-time, Part-timePay: $17.00 - $35.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li></ul>Work Location: In person

Experienced Restaurant Server/Bartender

Katz's Delicatessen

Host/Hostess Katz&rsquo;s Delicatessen has been a staple institution on Manhattan&rsquo;s Lower East Side for over 125 years. We are known around the world for our pastrami and classic deli feel. We are currently looking for reliable candidates who are able to work in a fast paced, high demand environment, while providing quality customer service with a smile. The host/ hostess is the first point of customer service contact, and is responsible for assisting customers to ensure they have a pleasant dining experience. Duties: -Greet customers and offer waiter service -Seating customers -Responsible for directing traffic flow in the store -Provide basic customer service to all patrons entering the storeRequirements: -1 year customer service experience -Ability to work well under pressure -Must be reliablePay: $17.00 - $20.00 per hourPeople with a criminal record are encouraged to applyWork Location: In person

Host/ Hostess

City Winery

<div>Join us for an exciting new Japanese restaurant, located right by Little Island, and be a key player in crafting unforgettable culinary experiences for our guests. 
 
Position Summary:
The Assistant General Manager (AGM) at Miru is a key leadership role responsible for supporting the General Manager in all aspects of day-to-day restaurant operations. The AGM helps ensure a consistently exceptional guest experience, oversees team performance, drives revenue goals, and promotes a warm, high-performance culture grounded in the hospitality and values of Japan. This position is ideal for a hands-on leader who thrives in a fast-paced environment and is passionate about service, food, wine, and people. 
Tasks/Responsibilities:<ul><li>
Partner with the General Manager to oversee daily front-of-house operations and guest experience</li><li>
Lead, train, and motivate FOH teams to meet service standards, guest satisfaction goals, and performance expectations</li><li>
Act as Manager on Duty (MOD) regularly, maintaining floor presence, managing service flow, and resolving guest issues</li><li>
Support hiring, onboarding, training, and performance reviews in collaboration with HR and senior leadership</li><li>
Monitor labor costs, scheduling, and service efficiencies to support financial targets</li><li>
Drive sales and brand initiatives including promotions, private events, wine programming, and upselling strategies</li><li>
Ensure alignment with Miru&rsquo;s hospitality standards, cultural values, and brand identity</li><li>
Collaborate closely with culinary and beverage teams to maintain service readiness and menu knowledge across staff</li><li>
Oversee safety, sanitation, and compliance with local health and liquor laws</li><li>
Analyze daily reports and KPIs, offering insight to improve operations, sales, and team accountability</li><li>
Support inventory, ordering, and cost control in alignment with GM and department heads</li><li>
Participate in planning and execution of marketing initiatives, events, and seasonal programming</li></ul>
Qualifications<ul><li>
3&ndash;5 years of restaurant management experience in a fast-paced, high-touch hospitality setting</li><li>
Demonstrated leadership and team development skills with a passion for mentoring others</li><li>
Strong understanding of restaurant financials including labor, COGS, and budgeting</li><li>
Excellent communication, conflict resolution, and problem-solving abilities</li><li>
Flexible schedule availability including nights, weekends, and holidays</li><li>
Physical stamina to be on your feet for long hours and ability to lift up to 50 lbs</li></ul> 
We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law. 
INDMANAGE</div>

Assistant General Manager

Moss New York

<div>
 
 JOIN US...
 
 
 
 Upstairs, our clubhouse is dedicated to Intelligent Leisure, with three floors of dining, cultural programming, and spaces for our members to spend their free time intentionally and well. From our traditional sit-down restaurant to the vinyl listening room, there&rsquo;s a little something special for every personality. Down at Bedrock, the club&rsquo;s fitness and wellness destination, we&rsquo;ve cultivated a hub of Physical Culture&ndash;two levels of premium gym facilities, aquatics, spa, and recovery experiences. Together, Moss and Bedrock create a holistic environment where members can move, restore, and connect in a refined, community-focused setting.
 
 
 
 POSITION OVERVIEW:
 
 
 
 We are seeking a polished, personable, and service-oriented Host/Hostess to join the team at our private club restaurant at Moss New York. As the first point of contact for members and guests, this role is essential in setting the tone for an exceptional dining experience through a warm, professional, and immediate welcome. The Host/Hostess is responsible for managing guest seating with efficiency and grace, presenting menus with care, and ensuring a seamless flow of service in collaboration with the front-of-house team.
 
 
 The ideal candidate brings at least two years of restaurant experience, demonstrates strong communication skills, and maintains a well-spoken, professional demeanor. Success in this role requires a proactive mindset, attention to detail, and the ability to thrive in a dynamic, fast-paced environment. A commitment to teamwork, punctuality, flexibility&mdash;including availability for early mornings and late evenings&mdash;and upholding high standards of service and personal presentation are essential.
 
 
 
 COMPENSATION:
 
 
 
 The hourly wage for this position is
 
 $20.00 per hour with tips
 
 .
 
 
 
 CLASSIFICATION:
 
 
 
 This is a
 
 non-exempt, hourly position
 
 . In accordance with the Fair Labor Standards Act (FLSA), you are eligible for overtime pay at one and a half times your regular rate for all hours worked over 40 in a single workweek.
 
 
 
 KEY RESPONSIBILITIES:
 
 
 
 <ul>
 <li>
 Provide a warm, friendly, and professional greeting to all members and guests, ensuring they feel welcomed and valued upon arrival and departure
 </li>
 <li>
 Manage guest seating efficiently, presenting menus and guiding guests to their tables while maintaining optimal flow of service
 </li>
 <li>
 Review and manage reservations, ensuring accuracy, adherence to reservation policies, and maximization of the reservation system (SevenRooms)
 </li>
 <li>
 Maintain and update guest profiles and history to support a personalized member experience
 </li>
 <li>
 Monitor dining room activity, tracking table status (clean, occupied, or available) to support seamless operations
 </li>
 <li>
 Answer incoming calls promptly and professionally, providing accurate information about the restaurant, menu, and reservations
 </li>
 <li>
 Maintain cleanliness and organization of the host stand, including menus and surrounding areas
 </li>
 <li>
 Assist guests with personal belongings and accommodate special requests whenever possible
 </li>
 <li>
 Support &ldquo;Grab and Go&rdquo; orders and other service needs as required
 </li>
 <li>
 Conduct routine checks of restrooms and public areas to ensure cleanliness and presentation standards are upheld
 </li>
 <li>
 Uphold exceptional service standards by anticipating guest needs and striving to exceed expectations
 </li>
 <li>
 Collaborate effectively with management and front-of-house team members to ensure a cohesive and elevated guest experience
 </li>
 <li>
 Maintain a polished and professional appearance, adhering to grooming and hygiene standards at all times
 </li>
 <li>
 Demonstrate punctuality, reliability, and flexibility in scheduling, including adherence to assigned shifts
 </li>
 <li>
 Ensure compliance with all health, safety, hygiene, and licensing regulations.
 
 
 </li>
 </ul>
 
 QUALIFICATIONS:
 
 
 
 <ul>
 <li>
 Minimum of 2+ years serving experience in a high-volume, service-driven restaurant environment; upscale or chef-driven concepts preferred.
 </li>
 <li>
 Flexible availability for AM and PM shifts, including weekends.
 </li>
 <li>
 Strong teamwork, professionalism, and a hospitality-first mindset with excellent communication skills.
 </li>
 <li>
 Genuine interest in seasonal, ingredient-driven cuisine with a willingness to expand culinary and beverage knowledge.
 </li>
 <li>
 Working knowledge of classic cocktails, foundational wine varietals, and beer styles; fine-dining or craft beverage experience a plus.
 </li>
 <li>
 Ability to thrive in a fast-paced environment while maintaining attention to detail and composure.
 
 
 </li>
 </ul>
 
 EMPLOYEE BENEFITS:
 
 
 
 <ul>
 <li>
 Medical insurance
 </li>
 <li>
 Vision insurance
 </li>
 <li>
 Dental insurance
 </li>
 <li>
 401(k)
 </li>
 <li>
 Pre-Tax Commuter benefits
 </li>
 <li>
 Disability insurance
 
 
 </li>
 </ul>
 Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
 
 
 
 OPPORTUNITIES FOR ALL:
 
 
 
 Moss is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
</div>

Host / Hostess

le pavillon

<div>Le Pavillon, a culinary oasis in the heart of midtown by Chef Daniel Boulud is currently seeking talented and professional HOST (front podium and reservation center). The position has a great career path to grow within The Dinex Group. 
What we are looking for in the candidates: 
<ul><li>
Professional appearance in both verbal and visual presentation</li><li>
Able to work closely with Maitre'd and management to strategize reservation plans</li><li>
Ability to learn the Forbes Service Standards</li><li>
Great sense and understanding of hospitality</li><li>
Understanding of New York City restaurant arrival and reservation process</li><li>
Fluent ability to operate Resy, including tag management, confirmation and communication feature</li><li>
Previous multi-phone line experience</li><li>
Knowledge of Open Table or any reservationist platform experience is a plus, but not required</li><li>
You must be available mornings and evenings, holidays and weekends</li></ul>
At least 1 year experience in Guest Relations or related position in a fine dining restaurant. 
 
 
 
The Dinex Group LLC is an equal opportunity employer. The Dinex Group does not discriminate on the basis of race, color, creed, religion, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, national origin, ancestry, age, disability, genetic information, citizenship status or any other characteristic protected by applicable federal, state or local law.
More detail about Le Pavillon part of The Dinex Group, the Restaurant Group of Chef Daniel Boulud</div>

Host

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