fraud ops analyst - night shift

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senior financial analyst Jobs in Istanbul

senior financial analyst

account manager

fraud manager

HangiKredi

<div>
 <p>
  We are looking for a
  <strong>
   Fraud Manager
  </strong>
  at HangiKredi, which is Turkey's leading platform in the banking products comparison and application category since 2006, constantly renewing itself with its dynamic and financial assistant vision, visited by three out of every four people who conduct online loan research every year.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   University degree in Engineering, Management, Economics, or other related disciplines
  </li>
  <li>
   At least 5 years of Fraud experience and knowledge
  </li>
  <li>
   E-money and open banking experience
  </li>
  <li>
   Knowledge of payment systems, card product methodologies
  </li>
  <li>
   Strong communication and teamwork skills
  </li>
  <li>
   Excellent problem solving skills and clear logical thinking
  </li>
  <li>
   Must have revious experience and knowledge of working within a fraud or risk-based environment with good investigative skills and excellent attention to detail
  </li>
  <li>
   Profound understanding of online payments processing/card products/payment platforms, methodologies
  </li>
  <li>
   Experience of data analysis, ability to analyze large volumes of data
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Analysing and reviewing fraud risks/trends on products and services, supporting a culture where each colleague takes ownership for risk and management control
  </li>
  <li>
   To improve, design and help implement fraud rule sets on accounts that have different risk levels
  </li>
  <li>
   Stay on top of changes in fraud trends, new products and services, conduct reviews or update internal processes to stay current and understand any implications to fraud processes
  </li>
  <li>
   Assist as necessary in the provision of fraud training and awareness to other business areas
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Offer?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   The opportunity to work with a young and dynamic team
  </li>
  <li>
   An environment open to innovation, where you can continuously develop yourself
  </li>
  <li>
   The chance to be part of a data-driven, customer-focused working environment
  </li>
  <li>
   The opportunity to work in an environment with constant development-oriented internal and external training
  </li>
  <li>
   The chance to be part of a workplace with comprehensive orientation and on-the-job training for quick adaptation
  </li>
  <li>
   Meal card benefits shared with employees during remote or office working processes
  </li>
  <li>
   Complementary private health and personal accident insurance benefits
  </li>
  <li>
   The opportunity to benefit from gifts shared on special occasions
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Your personal data will be processed in accordance with the law and as specified in the clarification text. You can access the lighting text from the https://www.hangikredi.com/aydinlatma-metni-ise-alim
 </p>
 <p>
 </p>
</div>


Fraud Manager

BUNQ

<div><div><div><div><h2 class="jobSectionHeader"><b>Ready to get shit done?</b></h2></div><div><div>
We&rsquo;re all about giving our users a smooth, worry-free banking experience while keeping their money safe from fraudsters   ️ As a Fraud Ops Analyst, you&rsquo;ll be the go-to person for spotting any suspicious activity, protecting users at every stage, and making sure we stay compliant with all the rules.</div><p>
You&rsquo;ll handle everything related to fraud cases, take charge of tricky situations, and come up with smart ideas to make our processes even better for a safer and smoother banking experience.</p><p></p><p><b><br>
Take Ownership</b></p><ul><li>Become a detective in fraud prevention, using your in-depth investigation and problem-solving skills to protect our users from suspicious activity   ️&zwj; ️</li><li>Keep an eye out for potential risks, using your knowledge of fraud monitoring and prevention to stay one step ahead</li><li>Bring empathy and effective communication into every interaction to provide the best support possible</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
This challenge is perfect for you if</b></h2></div><div><ul><li><div>
You thrive working during night hours and can stay productive and focused from 23:00 to 08:00 Amsterdam time.</div></li><li><div>
You have knowledge of fraud monitoring and prevention</div></li><li><div>
You speak English fluently and have strong communication skills, while showing empathy</div></li><li><div>
You're a problem solving enthusiast, and can prioritize your work when needed</div></li><li><div>
You thrill at leading thorough investigations, using your attention to detail for efficient resolution</div></li><li><div>
You already have a advantage if you're familiar with the financial/banking sector, and if terms like KYC, KYB, payment and compliance operations ring a bell</div></li><li><div>
Your expertise in KYC and PayOps, as these will be strong advantages when tackling fraud cases and improving our processes will be a plus.</div></li></ul><p></p><p><b><br>
Your space to perform</b></p><p>
We give you the space and the tools you need to succeed:</p><p>
   Great, international colleagues, who share your mindset</p><p>
  &zwj;   Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly</p><div>
   We support growth with bunq Academy and &euro;1500 annual learning budget<br>
<ul><li>️ A Multisport gym card for your health and wellbeing (in Turkey)</li></ul></div><p>
     Flex Benefits: &euro;70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle in Bulgaria</p><p>
   Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices   ) (In Turkey)</p><p>
   Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration</p><p>
   We reward tenure with a dedicated travel budget: &euro;1.5k after 2 years and &euro;3k after 4 years to visit another core office</p><p>
   A MacBook so you can Get Shit Done with us</p><div>
   Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options<br>
<ul><li>️ Private health insurance, just in case</li></ul></div><p>
   Monthly contribution to your phone and internet bills (in Turkey)</p><p>
   Friday drinks and other celebrations - bunq style</p></div></div></div><p></p><div><div><div><div><div><br>
Hybrid</div></div></div><div></div><div><div><div><div><div>
Istanbul</div></div></div><div><div><div>
/</div></div><div><div>
Sofia</div></div></div></div></div><div></div><div><div><div>
Support &amp; Operations</div></div></div><div></div><div><div><div><div>
40</div></div><div><div>
hours per week</div></div></div></div></div></div></div><div></div>

Fraud Ops Analyst - Night shift

bunq

<div>
 We&rsquo;re all about giving our users a smooth, worry-free banking experience while keeping their money safe from fraudsters 🛡️ As a Fraud Ops Analyst, you&rsquo;ll be the go-to person for spotting any suspicious activity, protecting users at every stage, and making sure we stay compliant with all the rules.
 <br/>
 <br/>
 You&rsquo;ll handle everything related to fraud cases, take charge of tricky situations, and come up with smart ideas to make our processes even better for a safer and smoother banking experience.
 <br/>
 <br/>
 <strong>
  Take Ownership
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Become a detective in fraud prevention, using your in-depth investigation and problem-solving skills to protect our users from suspicious activity 🕵️&zwj;&male;️
  </li>
  <li>
   Keep an eye out for potential risks, using your knowledge of fraud monitoring and prevention to stay one step ahead
  </li>
  <li>
   Bring empathy and effective communication into every interaction to provide the best support possible
  </li>
  <li>
   You thrive working during night hours and can stay productive and focused from 23:00 to 08:00 Amsterdam time.
  </li>
  <li>
   You have knowledge of fraud monitoring and prevention
  </li>
  <li>
   You speak English fluently and have strong communication skills, while showing empathy
  </li>
  <li>
   You're a problem solving enthusiast, and can prioritize your work when needed
  </li>
  <li>
   You thrill at leading thorough investigations, using your attention to detail for efficient resolution
  </li>
  <li>
   You already have a advantage if you're familiar with the financial/banking sector, and if terms like KYC, KYB, payment and compliance operations ring a bell
  </li>
  <li>
   Your expertise in KYC and PayOps, as these will be strong advantages when tackling fraud cases and improving our processes will be a plus.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Your space to perform
  <br/>
  <br/>
 </strong>
 We give you the space and the tools you need to succeed:
 <br/>
 <br/>
 🤟 Great, international colleagues, who share your mindset
 <br/>
 <br/>
 👩&zwj;💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly
 <br/>
 <br/>
 📚 We support growth with bunq Academy and &euro;1500 annual learning budget
 <br/>
 <br/>
 🚴&zwj;&female;️ A Multisport gym card for your health and wellbeing (in Turkey)
 <br/>
 <br/>
 🇧🇬 Flex Benefits: &euro;70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle in Bulgaria
 <br/>
 <br/>
 🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳) (In Turkey)
 <br/>
 <br/>
 🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
 <br/>
 <br/>
 🚀 We reward tenure with a dedicated travel budget: &euro;1.5k after 2 years and &euro;3k after 4 years to visit another core office
 <br/>
 <br/>
 💻 A MacBook so you can Get Shit Done with us
 <br/>
 <br/>
 🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
 <br/>
 <br/>
 ⚕️ Private health insurance, just in case
 <br/>
 <br/>
 💸 Monthly contribution to your phone and internet bills (in Turkey)
 <br/>
 <br/>
 🍻 Friday drinks and other celebrations - bunq style
 <br/>
 <br/>
</div>


<div><div><div><div><h2 class="jobSectionHeader"><b>Ready to get shit done?</b></h2></div><div><div>
As the Quality Lead for Fraud &amp; User (Re-)Review, you will contribute by fostering trust by driving operational excellence, ensuring regulatory compliance, and delivering a frictionless and stress-free experience for our users. You'll empower our team to meet the highest standards for quality, speed, and compliance.</div><p>
Ready to lead from the front? and be part of this transformative mission   </p><p></p><p><b><br>
Take ownership</b></p><ul><li><div>
Deliver premium quality standards by maintaining a high score across Fraud and User (Re-)Review workflows, ensuring smooth and empathetic user experiences</div></li><li><div>
Focus on fraud prevention and user trust without compromise.</div></li><li><div>
Drive high-speed quality control &amp; learning loops by consistently completing Quality Control (QC) evaluations and keeping control of any backlog</div></li><li><div>
Resolve structural issues before they affect our users</div></li><li><div>
Ensure unwavering regulatory compliance by uppholding strict adherence to all regulations and fraud detection frameworks</div></li><li><div>
Leverage AI for Scaled Efficiency by deploying AI tools to evaluate an increasing case volume and innovating AI-enhanced workflows to streamline and scale quality operations</div></li><li><div>
Lead and coach your team effectively while balancing both business objectives and individual development</div></li><li><div>
Collaborate cross-functionally to continuously refine processes for quality assurance</div></li></ul><p></p><p><b><br>
You&rsquo;ll thrive in our environment if this sounds like you:</b></p><ul><li><div>
You have a strong understanding of KYC, EDD, AML, and fraud detection frameworks, as well as deep regulatory knowledge to ensure accurate decision-making under high stakes without compromising user experience</div></li><li><div>
You&rsquo;re experienced in implementing and optimizing AI-driven systems to evaluate cases and streamline quality control</div></li><li><div>
You&rsquo;re capable of scaling quality operations efficiently as case volumes grow</div></li><li><div>
You&rsquo;re proficient in balancing team workloads with business demands and regulatory audits, keeping critical error rate at 0%</div></li><li><div>
You have strong communication skills to align stakeholders and drive team performance</div></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
This challenge is perfect for you if</b></h2></div><div><ul><li><div>
You're fluent in English and an excellent communicator</div></li><li><div>
You&rsquo;re familiar with tools like Looker to identify and address root causes of performance gaps</div></li><li><div>
You have proven experience leading high-performance teams while maintaining strict SLAs</div></li><li><div>
You have the ability and willingness to leverage AI for scaled efficiency</div></li></ul><p></p><p><i><br>
Curious to see how we make life easy? - try the </i><i>bunq app</i><i>, it only takes 5 minutes to sign up.</i></p><p></p><p><b><br>
Your space to perform</b></p><p>
We give you the space and the tools you need to succeed   </p><p>
   Great, international colleagues who share your mindset</p><p>
  &zwj;   Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly</p><div>
   We support growth with bunq Academy and &euro;1500 annual learning budget<br>
<ul><li>️ A Multisport gym card for your health and wellbeing (in Turkey)</li></ul></div><p>
     Flex Benefits: &euro;70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle, including a Multisport card, food and fuel vouchers and more</p><p>
   Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices   ) (In Turkey)</p><p>
   Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration</p><p>
   We reward tenure with a dedicated travel budget: &euro;1.5k after 2 years and &euro;3k after 4 years to visit another core office</p><p>
   A MacBook so you can Get Shit Done with us</p><div>
   Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options in Turkey, lunch allowance in Bulgaria<br>
<ul><li>️ Private health insurance, just in case</li></ul></div><p>
   Monthly contribution to your phone and internet bills in Turkey</p><p>
   Friday drinks and other celebrations - bunq style</p></div></div></div><p></p><div><div><div><div><div><br>
Hybrid</div></div></div><div></div><div><div><div><div><div>
Istanbul</div></div></div><div><div><div>
/</div></div><div><div>
Sofia</div></div></div></div></div><div></div><div><div><div>
Support &amp; Operations</div></div></div><div></div><div><div><div><div>
40</div></div><div><div>
hours per week</div></div></div></div></div></div></div><div></div>

Quality Lead Fraud & User (Re-)Review

Delivery Hero

<div><b>Company Description</b><p><br>
Yemeksepeti is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><b><br>
Job Description</b><br>
<ul><li>
Monitor POS latency and perform POS switchovers to ensure optimal transaction routing.</li><li>
Conduct daily reconciliation of transactions and investigate discrepancies.</li><li>
Analyze failed or mismatched transactions, identify root causes, and implement solutions.</li><li>
Work closely with payment processors, banks, and technical teams to resolve operational issues.</li><li>
Ensure compliance with payment regulations and fraud prevention measures.</li><li>
Optimize payment routing strategies to improve authorization rates and reduce costs.</li><li>
Generate reports on payment performance, downtime, and transaction success rates.</li><li>
Collaborate with the tech team to enhance payment gateway efficiency.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Min. 3 years of experience in payment operations, preferably in a Payment Facilitator (PF) or acquiring business.</li><li>
Strong knowledge of POS systems, payment switches, and transaction flows.</li><li>
Experience in daily reconciliation, settlement processes, and dispute resolution.</li><li>
Proficiency in analyzing transaction declines, latency issues, and routing optimizations.</li><li>
Familiarity with payment schemes (Visa, Mastercard, etc.), interchange fees, and network rules.</li><li>
Strong problem-solving skills with the ability to troubleshoot payment failures.</li><li>
Basic SQL or data analysis skills are a plus.</li><li>
Fluency in English (both written and spoken).</li></ul><p>
Preferred Experience:</p><ul><li>
Previous work in a PF, PSP, or merchant acquiring environment.</li><li>
Knowledge of API-based payment integrations and fraud detection tools.</li></ul><br>
<b>
Additional Information</b><br>
<ul><li>
A chance to crown your career at Yemeksepeti, Turkey's largest online quick delivery platform, that has been raising future managers and industry leaders for 20 years!</li><li>
A working environment where employee happiness is prioritized, with a strong corporate culture, passionate colleagues working together towards the same goal, and a transparent management approach!</li><li>
Project opportunities that you can run together with the employees of Delivery Hero companies in 43 countries of the world and great teachings about global industry leadership!</li><li>
Flexible work hours so that you can plan your business and social life as you wish! (Start working at any time between 08:00 and 10:00!)</li><li>
A birthday leave waiting for you the next day so you can have fun and party as much as you want on your birthday!</li><li>
Online trainings shaped by your choices, where the opportunities you can learn and improve yourself are unlimited!</li><li>
A comprehensive private health insurance that will never let you down when you need it!</li><li>
The Yemeksepeti family! Always smiling and high communication skills!</li><li>
A pre-planned orientation program so that you can capture the spirit of Yemeksepeti in the best way, get to know the brand from the inside, and always feel at home. And of course, a Buddy who will always support you in your first weeks!</li></ul><div></div><p>
Your rights arising from the processing of your personal data, within the scope of the Law on the Protection of personal data. You can find detailed information on the page of our Clarification Text at https://www.yemeksepeti.com/contents/kvkk-aday-aydinlatma-metni</p></div>

Payment Operations Specialist (Fintech)

ICBC Turkey

<div>
 <p>
  ICBC Turkey d&uuml;nya &ccedil;ap&inodot;nda 49 &uuml;lke ve b&ouml;lgede varl&inodot;k g&ouml;steren ve The Banker'&inodot;n &ldquo;D&uuml;nyan&inodot;n En B&uuml;y&uuml;k 1000 Bankas&inodot;&rdquo; listesine g&ouml;re d&uuml;nyan&inodot;n en b&uuml;y&uuml;k bankas&inodot; olan ICBC (Industrial and Commercial Bank of China Limited)&acute;nin bir i&scedil;tirakidir. ICBC Turkey, k&uuml;resel ve kapsaml&inodot; hizmet a&gbreve;&inodot; ile d&inodot;&scedil; ticaret finansman &uuml;r&uuml;nlerinden sendikasyon kredilerine ve RMB i&scedil;lemlerine kadar geni&scedil; bir yelpazede &uuml;r&uuml;n ve hizmet sunmakta, dijital d&ouml;n&uuml;&scedil;&uuml;m &ccedil;al&inodot;&scedil;malar&inodot;na h&inodot;z vermektedir. H&inodot;zl&inodot; b&uuml;y&uuml;me temposu ile ICBC Turkey son 5 y&inodot;lda toplam aktiflerini %459 art&inodot;rm&inodot;&scedil;t&inodot;r.
 </p>
 <p>
  <br/>
 </p>
 <p>
  ICBC Turkey g&ouml;stermi&scedil; oldu&gbreve;u ba&scedil;ar&inodot; ve karl&inodot;l&inodot;k performans&inodot; ile; The Banker, World Finance Banking Awards, Global Banking and Finance Awards, Amerikan &Idot;leti&scedil;im Profesyonelleri Birli&gbreve;i (LACP) gibi d&uuml;nya &ccedil;ap&inodot;nda en de&gbreve;erli finansal kurumlar&inodot; de&gbreve;erlendiren yay&inodot;nlar taraf&inodot;ndan 2022 y&inodot;l&inodot;nda da &ldquo;Avrupa&rsquo;da Y&inodot;l&inodot;n Finansman &Idot;&scedil;lemi&rdquo;, &ldquo;T&uuml;rkiye'nin En &Idot;yi Ticari Bankas&inodot;&rdquo;, "T&uuml;rkiye'nin En &Idot;yi Yat&inodot;r&inodot;m Bankas&inodot;" ve &ldquo;T&uuml;rkiye'nin En &Idot;yi Kurumsal Bankas&inodot;&rdquo; gibi &ouml;nemli &ouml;d&uuml;llere lay&inodot;k bulunmu&scedil;tur.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   GENEL N&Idot;TEL&Idot;KLER
  </strong>
 </p>
 <p>
  ICBC Turkey; Operasyon Y&ouml;netimi B&ouml;l&uuml;m&uuml;, Sahtecilik &Ouml;nleme Birimi'nde &ldquo;Uzman/Y&ouml;netici Yard&inodot;mc&inodot;s&inodot;" &uuml;nvan&inodot;nda g&ouml;revlendirmek &uuml;zere, a&scedil;a&gbreve;&inodot;daki kriterlere uyan ekip arkada&scedil;&inodot; aramaktad&inodot;r.
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Vardiyal&inodot;
   </strong>
   &ccedil;al&inodot;&scedil;ma sistemine uyumlu,
  </li>
  <li>
   &Uuml;niversitelerin ilgili b&ouml;l&uuml;mlerinden lisans derecesiyle mezun,
  </li>
  <li>
   M&uuml;&scedil;teri ile aktif ileti&scedil;ime ge&ccedil;ebilecek,
  </li>
  <li>
   Finansal kurulu&scedil;lar&inodot;n fraud b&ouml;l&uuml;mlerinde en az 3 y&inodot;l deneyime sahip,
  </li>
  <li>
   Tercihen iyi derecede &Idot;ngilizce bilgisine sahip,
  </li>
  <li>
   Microsoft Office uygulamalar&inodot;na yatk&inodot;n,
  </li>
  <li>
   Dikkatli, detayc&inodot; ve sonu&ccedil; odakl&inodot;,
  </li>
  <li>
   &Idot;leti&scedil;imi kuvvetli ve tak&inodot;m &ccedil;al&inodot;&scedil;mas&inodot;na yatk&inodot;nl&inodot;&gbreve;&inodot; olan,
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   &Idot;&Scedil; TANIMI
  </strong>
 </p>
 <ul>
  <li>
   Kartl&inodot; &Ouml;deme Sistemleri ve &Idot;nternet / Mobil Bankac&inodot;l&inodot;k kanallar&inodot; &uuml;zerinde ger&ccedil;ekle&scedil;en &scedil;&uuml;pheli i&scedil;lemlerin izlenmesi ve gerekli aksiyonlar&inodot;n al&inodot;nmas&inodot;,
  </li>
  <li>
   Ger&ccedil;ekle&scedil;en doland&inodot;rc&inodot;l&inodot;k vakalar&inodot;n&inodot;n analiz edilmesi,
  </li>
  <li>
   Doland&inodot;r&inodot;c&inodot;l&inodot;k izleme faaliyetleri ile ilgili periyodik raporlar&inodot;n haz&inodot;rlanmas&inodot;,
  </li>
  <li>
   Birim projelerinin takibinin yap&inodot;lmas&inodot;.
  </li>
 </ul>
</div>


Operasyonlar Yönetimi | Sahtecilik Önleme Birimi Uzmanı

Hewlett Packard Enterprise | HPE

<div>Global Technical Support Engineer<p><br>
</p>This role has been designed as &lsquo;Hybrid&rsquo; with an expectation that you will work on average 2 days per week from an HPE office.<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Who We Are:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today&rsquo;s complex world. Our culture thrives on finding new and better ways to accelerate what&rsquo;s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p><p><b>
Job Description:</b></p><p><br>
</p><p><b><i>Job Family Definition:</i></b></p><p>
Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.</p><p><b><i>
Management Level Definition:</i></b></p><p>
Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.</p><p><b><i>
Responsibilities:
</i></b></p><ul><li>Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.</li><li>
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .</li><li>
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.</li><li>
Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process.</li><li>
Review and may resolve complex business issues.</li><li>
Excellent communication skills. Add case resolution to KMS.</li><li>
Understand and utilize Information Technology Information Libraries (ITIL).</li><li>
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.</li><li>
Partners frequently with the Sales Pursuit team.</li></ul><p><b><i>
Education and Experience Required:
</i></b></p><ul><li>Graduated from relevant technical university programs. BA/BS or equivalent experience preferred.</li><li>
8+ years experience in relevant technologies and customer environments.</li><li>
Technical certification in HPE products</li><li>
Relevant industry qualification where applicable.</li></ul><p><b><i>
Knowledge and Skills:
</i></b></p><ul><li>Excellent verbal and written communication skills in language to be supported.</li><li>
Experience in troubleshooting in a technical environment.</li><li>
Excellent analytical and problem solving skills.</li><li>
Software and hardware knowledge of computing, storage and peripheral devices.</li><li>
Advanced proficiency with case management databases and tools.</li><li>
Superior customer service skills.</li><li>
Phone and remote support.</li><li>
Partners frequently with the Sales Pursuit team.</li><li>
Ability to solve and document solutions for usage of other technicians and customers.</li><li>
Ability to mentor new agents.</li><li>
Ability to lead resolution activities with escalated customers.</li><li>
Ability to contribute to technical action plans.</li><li>
Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.).</li><li>
HPE Storage, Compute, SAN and Hyperconverged solutions like Simplivity.</li></ul><p></p><div><div><div><div><div><div><div><p><b>
Additional Skills:</b></p></div></div></div></div></div></div></div>
Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
What We Can Offer You:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><b>
Health &amp; Wellbeing</b></p><p>
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.</p><p></p><p><b>
Personal &amp; Professional Development</b></p><p>
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have &mdash; whether you want to become a knowledge expert in your field or apply your skills to another division.</p><p></p><p><b>
Unconditional Inclusion</b></p><p>
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.</p><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Let's Stay Connected:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p>#turkey
#operations<p></p><p><b>
Job:</b></p>
Services<p><b>
Job Level:</b></p>
Specialist<p><br>
</p><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><b>
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.</b></p><p><br>
</p><p>HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.</p><p><br>
</p><p><b>No Fees Notice &amp; Recruitment Fraud Disclaimer</b></p><p></p><p><i><br>
It has come to HPE&rsquo;s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates.</i></p><p></p><p><i><br>
Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment </i><i>agencies/vendors </i><b><i>will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. </i></b><i>The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.</i></p></div>

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