director - cloud platforms & agent infrastructure

administrative assistant

academic success coordinator Jobs in Boston

academic success coordinator

administrative assistant ii Jobs in Boston

administrative assistant ii

administrative assistant ii bwh Jobs in Boston

administrative assistant ii bwh

administrative assistant senior Jobs in Boston

administrative assistant senior

front desk administrative coordinator

Cruz Management Company Inc

<div>Description:

Organization Description:
We are Cruz Companies, one of the oldest and largest, third generation, 100% minority-owned companies in the Northeast, we blend modern practices with traditional values of quality and integrity. Founded in 1948, we develop and construct landmarks, residential, and commercial projects. We&rsquo;ve also established Cruz C.A.R.E.S., giving back to our communities through scholarships, enrichment programs, and fun outdoor adventures. We are pioneers in progress and strive to elevate the communities where we work.
Cruz Companies seeks a highly professional, detail-oriented, and flexible Front Desk / Administrative Coordinator to support our Construction and Development teams. This key role serves as the first point of contact for visitors, clients, investors, vendors, subcontractors, City and State agency representatives, and community leaders, helping to create a welcoming, polished, and professional experience for everyone who walks through our doors.
The ideal candidate thrives in a dynamic, fast-paced environment, demonstrates strong communication and organizational skills, and adapts quickly to shifting priorities. This role is perfect for someone who enjoys being at the center of daily operations, interacting with a diverse range of stakeholders, and takes pride in keeping office operations running smoothly and efficiently.
Requirements:

Reception &amp; Office Coordination<ul><li>Greet visitors, vendors, subcontractors, investors and external partners in a courteous and professional manner.</li><li>Answer, screen, and direct incoming calls and general inquiries.</li><li>Oversee incoming and outgoing mail, deliveries, and courier services.</li><li>Maintain the lobby, common areas, and overall office environment to corporate standards.</li><li>Monitor and manage the company&rsquo;s general info email inbox.</li></ul>
Administrative &amp; Departmental Support<ul><li>Provide administrative support to senior leadership, development project managers and construction project managers.</li><li>Prepare, organize, and maintain construction and real estate documentation, including contracts, permits, insurance certificates, and due diligence materials.</li><li>Coordinate catering orders, meeting setup, and event logistics as needed.</li></ul>
Scheduling &amp; Operational Support<ul><li>Provide basic outlook calendar support as needed.</li><li>Manage and maintain office supply inventory.</li><li>Assist with routine office coordination tasks to support smooth daily operations.</li></ul>
Qualifications<ul><li>5+ years of administrative or front desk experience in a professional office environment; experience in construction and development, is strongly preferred.</li><li>Strong verbal and written communication skills with the ability to interact professionally at all organizational levels.</li><li>Exceptional organizational skills and attention to detail, with the flexibility and adaptability to manage multiple priorities in a fast-moving environment.</li><li>Professionalism and discretion when handling sensitive or confidential information.</li><li>Strong customer service abilities and a positive, proactive, team-oriented mindset.</li><li>Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and virtual meeting platforms including Microsoft Teams, Zoom, Google Meet, Webex, and GoToMeeting; familiarity with Procore or other real estate&ndash;related platforms is a plus.</li><li>High school diploma or equivalent required; associate or bachelor&rsquo;s degree preferred.</li></ul>
Equal Employment Opportunity
The facility is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy
to ensure that both current and prospective employees are provided equal employment opportunity without consideration of
race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or disability in
accordance with local, state, and federal laws.
Americans with Disabilities
Applicants as well as employees who are or become disabled must be able to perform the essential job functions either
unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case
basis in accordance with applicable law.
Compensation<ul><li>Hourly Range: $20 &ndash; $26 per hour, commensurate with experience and qualifications.</li></ul>
Benefits<ul><li>100% company-paid health insurance (coverage begins on the first day of employment)</li><li>Dental insurance (company-paid)</li><li>Basic life insurance (company-paid)</li><li>401(k) plan eligibility after 90 days of employment</li><li>Paid Time Off (PTO) accrues starting on your first day</li><li>Sick time accrues starting on your first day</li><li>Additional voluntary benefits may be available on an employee-paid basis</li></ul></div>

Front Desk/ Administrative Coordinator

Transformations Care Network

<div>At Northeast Health Services, a member of Transformations Care Network (TCN), we are committed to improving access to the highest-quality mental health care in our local communities. As a TMS Intake Coordinator you will coordinate general business activities for patients, providers, appointment-setting, and records control. The TMS Coordinator is to make ensure that the highest quality work standards are achieved and maintained according to practice policies and procedures.
As the heart of our clinics, your role as a motivated administrative professional is key to our mission, offering you the opportunity to make a significant impact from the moment our clients walk through the door. You will transform lives - enhancing the client experience as you contribute to our vibrant, client-centered environment. Come join us and be a pivotal part of a team that values and celebrates your role in transforming client care.
Key Responsibilities:<ul><li>
Provide excellent patient assistance and treat patients with compassion while developing trust and rapport.</li><li>
Answer, assist, and direct all incoming patient phone calls and adjust schedule to patient needs as necessary in a professional and courteous manner.</li><li>
Strong communication skills that provide support, reflective listening, and compassion to patients struggling with depression or other various disorders.</li><li>
Schedule and maintain patient appointments relative to all services offered that encompass patient treatment.</li><li>
Coordinate collection and preparation of financial and operations reports.</li><li>
Administer psychiatric rating scales and document outcomes on modalities.</li><li>
Making initial contact with referrals while conducting the pre-assessment.</li><li>
Ensure office space cleanliness and organization, including but not limited to treatment rooms, waiting areas, coffee bars, front desk, front refrigerator, and bathrooms.</li><li>
Investigate and communicate insurance coverage and verification issues.</li><li>
Uploading and completion of records from outside providers, lawyers, disability and insurance companies in a timely manner.</li><li>
Preparing shipping labels and ordering FedEx and UPS pickups and deliveries.</li><li>
Using applicable software programs to create inventories, letters, and other business-related documents.</li><li>
Assist with the patient resource center and integrate the current/ potential patients on Move, HubSpot, etc.</li><li>
Integrate and promote marketing initiatives for company services through effective communications.</li><li>
Assist with special events planning, business lunches and other related duties.</li><li>
Maintain patient safety by wearing personal protection equipment as required.</li><li>
Follows company policies and procedures as well as adhering to state and/or federal regulations.</li><li>
Work with the necessary Neuronetics or other various representatives to accomplish other various duties.</li><li>
Perform additional duties as needed, up to and including the willingness to be flexible by possibly traveling to other facilities.</li></ul>
Minimum Qualifications:<ul><li>
Advanced computer skills</li><li>
Strong communication and interpersonal skills</li><li>
Completion of TMS Certification during training</li><li>
Knowledge of medical terminology</li><li>
Understand and comply with HIPAA</li><li>
Excellent communication skills</li><li>
Ability to work well with a team</li><li>
CPR Certified (preferred by not required)</li><li>
Associate or bachelor's degree (preferred)</li><li>
1 or more years of medical office experience (preferred)</li><li>
Knowledge of medical authorizations (preferred)</li></ul>
Explore the Advantages of Joining Our Team:
<ul><li>Enjoy competitive compensation and a wide range of benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401K, and more, designed to support your well-being and financial security.
</li><li>Immerse yourself in a community united by a deep commitment to enhance mental health and revolutionize the care that clients receive.
</li><li>Embrace a journey of growth and development through continuous learning, guided by seasoned professionals, fostering your career growth in a nurturing environment.
</li><li>Play a pivotal role in reshaping how mental health care is perceived and delivered in your local community as well as on a national scale, with your efforts directly improving client lives.
</li><li>Deliver mental health care in a sustainable way, with the support and tools you need to thrive.
</li><li>Thrive in an environment that celebrates collaborative success, driven by effective communication, support, and unity.
</li>Receive comprehensive onboarding and ongoing educational resources, tailored to cultivate your talents, and assure your triumph in your role. 
<li>
</li></ul> 
Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.</div>

TMS Intake Coordinator

Boston University

<div>A Patient Coordinator administers the daily desk operations to ensure excellent customer service and front-end operations in the Specialty clinics for both patients and students while meeting educational and fiscal goals. This position strives to make each phase of treatment a very positive experience for all patients from the initial phone call on through the delivery of care to completion. Answer all incoming calls and direct as needed. Check messages and return calls. Greet all scheduled patients, checking them in as arrivals and notifying their doctors. Actively listens in the details of a patient complaint, provides feedback, recommends solutions, and reaches out to supervisors in an effort to resolve issues as needed. Scheduling appointments ensuring continuity of care. Assisting patients with coordination of department referrals. Answering treatment/billing/benefit questions. Triage emergency patients. Provides support to each student with their patient care management issues allowing them to devote their time to the delivery of patient care. Responsible to carry out the established business practices and policies and procedures set forth by the Henry M. Goldman School of Dental Medicine. 

 
 
Required Skills 
HS Diploma required, associate's degree preferred and 1-3 years of experience. 


We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.</div>

PATIENT COORDINATOR, School of Dental Medicine, Clinical Affairs

Inn @ St Botolph

We are looking for a Hotel Front Desk Agent to serve as our guests&rsquo; first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we&rsquo;d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.Responsibilities<ul><li>Perform all check-in and check-out tasks</li><li>Manage online and phone reservations</li><li>Inform customers about payment methods and verify their credit card data</li><li>Register guests collecting necessary information (like contact details and exact dates of their stay)</li><li>Welcome guests upon their arrival and assign rooms</li><li>Provide information about our hotel, available rooms, rates and amenities</li><li>Respond to clients&rsquo; complaints in a timely and professional manner</li><li>Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests&rsquo; needs</li><li>Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests</li><li>Upsell additional facilities and services, when appropriate</li><li>Maintain updated records of bookings and payments</li></ul>Skills<ul><li>Work experience as a Hotel Front Desk Agent, Receptionist or similar role preferred</li><li>Experience with hotel reservations software, like RoommasterPMS, Cloudbeds and RoomKeyPMS</li><li>Understanding of how travel planning websites operate, like Booking.com, Expedia and TripAdvisor</li><li>Customer service attitude</li><li>Excellent communication and organizational skills</li><li>Dependable with reliable transportation- parking is not provided onsite</li></ul>Job Types: Full-time, Part-timePay: $19.50 - $24.00 per hourExpected hours: 32 &ndash; 40 per weekBenefits:<ul><li>Paid time off</li></ul>Experience:<ul><li>Hotel experience: 1 year (Required)</li></ul>Work Location: In person

Guest Service Agent/Front Desk

Boston Health Care for the Homeless Program

<div>
 
 Who We Are:
 
 
 
 Since 1985, BHCHP&rsquo;s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community&rsquo;s most vulnerable&mdash;and most resilient&mdash;citizens.
 
 
 From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.
 
 
 
 Job Summary:
 
 
 
 Hours: Full Time, Monday &ndash; Friday 8:00am &ndash; 4:30pm
 
 
 Union: Yes
 
 
 Union Name: 1199 SEIU
 
 
 Patient Facing: Yes
 
 
 Boston Health Care for the Homeless Program is seeking a polished, proactive professional to be the welcoming face of our front desk. In this role, you&rsquo;ll oversee front desk communications, provide essential administrative support, coordinate deliveries, and manage the ordering of office supplies.
 
 
 If you thrive in a dynamic environment and enjoy keeping operations running smoothly, we&rsquo;d love to meet you!
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Greet, announce, and assist visitors, patients and staff; answer telephone, screen, respond and/or direct calls.
 </li>
 <li>
 Work with Patient Call Representatives to make reminder appointment calls for the JYP Clinic; act as liaison paging for patients and staff.
 </li>
 <li>
 Order BHCHP office supplies and business and appointment cards (quarterly)
 </li>
 <li>
 Monitor and distribute incoming and outgoing packages (Fed Ex, UPS, Courier); distribute inter-office and in-coming USPS mail as well as other BHCHP site pickups/deliveries
 </li>
 <li>
 Work with multiple vendors for purchase of office furnishings; maintain Security Awareness
 </li>
 <li>
 Complete basic word‑processing assignments and handle additional projects assigned
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 High School Diploma or GED required
 </li>
 <li>
 Minimum of two years&rsquo; work-related experience required
 </li>
 <li>
 Excellent organizational skills and attention to detail
 </li>
 <li>
 Excellent verbal and written communication
 </li>
 <li>
 Proficiency with computer skills.
 </li>
 <li>
 Professional personal presentation.
 </li>
 <li>
 Ability to multitask.
 </li>
 <li>
 Stress tolerance
 
 
 </li>
 </ul>
 
 Compensation and Benefits:
 
 
 
 <ul>
 <li>
 The compensation increases based on years of experience and ranges from $22.25 - $35.20 hourly
 </li>
 <li>
 BHCHP full time employees are eligible for our competitive time off program, health, dental and vision insurance, 403B retirement savings plan, pre-tax MBTA pass program with 40% discount, additional compensation for demonstrated bilingual proficiency and more. Benefits are prorated for part-time employees
 
 
 </li>
 </ul>
 Does this amazing opportunity interest you? Then we'd love to hear from you.
 
 
 As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.
 
 
 
 
 Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.
 
 
 
 
 
 
 Please Note: Employment at Boston Health Care for the Homeless is at-will.
 
 
 
 
 Boston Health Care for the Homeless does not sponsor work authorization visas.
 
 
 
 
 Powered by JazzHR
 
 
 xl1SeW0uEY
</div>

Receptionist/Administrative Support

Boston Medical Center

<div>POSITION SUMMARY:
Responsible for the overall clerical functions of the nursing station/front desk. Working collaboratively with the clinical team, the Unit Coordinator participates in delivery of patient care by providing a variety of clerical, customer relations, and support services to patients, their families/visitors, and healthcare team members.
Position: Unit Coordinator
Location: Med Surg, General Med Surg Unit, M6E
Schedule: 40 hours Days, with every other holiday and every other weekend
ESSENTIAL RESPONSIBILITIES / DUTIES:
Care of the Patient and Family/Visitors: Performs a variety of direct service activities to ensure that patients and their families/visitors receive timely information and appropriate responses to their needs.<ul>
<li>
Greets and directs patients, families, visitors and staff in a friendly courteous positive customer service manner. Identifies self. Provides informative, non-clinical information when requested by patients, families, staff or visitors. Interacts in a courteous professional manner.</li>
<li>
Coordinates activities of front desk/office support services. Performs clerical duties for the department. Answers/responds to telephone calls and inquiries in timely manner. Handles inquiries; refer calls/inquires to appropriate personnel in a timely manner. Checks and replies to BMC e-mail frequently during shift.</li>
<li>
Checks voice messages and follows up on messages during the shift. For Respiratory Therapy Dept.; this also includes: Logs in to the pulmonary function test (PFT) extension at the start of each shift, following breaks and lunch. Logs off the PFT extension at the start of breaks, lunch and at the end of the shift.</li>
<li>
Uses manual/computer programs/terminal for access &amp; data entry of patient information, verifies and updates as necessary, print reports, faxes as needed, order items as needed, schedule appointments, verify information etc.</li>
<li>
Answers patient call lights in a timely manner and immediately, if possible. Responds to patient requests within the scope of his/her role, seeks assistance from the clinical team as appropriate. Follows-up on call light requests to ensure nursing staff has responded.</li>
<li>
Maintains communication data, i.e. computer, charge/white boards, daily communication sheets, assignment sheets, updates room name tags, pre-caution labels i.e.</li>
<li>
Participates in orienting patient to their room, call light, telephones and the unit by distributing welcome letters and informational packets.</li>
<li>
Initiates daily RN phone assignment, logs RN daily phone numbers, and demonstrated appropriate procedures to triage calls through patient call system.</li>
<li>
Secures patients&rsquo; personal property and belongings according to hospital procedures, e.g., labeling patient belongings, sending valuables to the safe, etc. Ensures a patient belongings list for every patient. Upon discharge copies belongings list and files in binder/other designated location.</li>
<li>
Monitors healthcare computer software systems (i.e., SCM, SDK, GE, etc.) and Bed Board for new discharge orders, prints discharge summaries, places discharge summaries in chart, makes clinic appointments for patient prior to discharge, documents as required.</li>
<li>
Handles and distributes mail, flowers, gifts, etc. Facilitates patient/family/visitor access to available hospital services such as, the cafeteria, chapel, gift shop, parking, cashier, etc.</li>
<li>
Identifies emergency situations and initiates appropriate response actions within the scope of his/her role. Is familiar with area disaster plan and unit.</li>
<li>
Coordinates and makes appointments for transportation for patients and related materials, e.g., VA, chair car, patient transport, medical records, specimens, blood products, requisitions, etc., in a timely manner. Uses computer software /terminal for access data entry.</li>
<li>
Interface among various departments: works collaboratively with other units, services, and departments to ensure patients, families, visitors and staff receive needed services information, and materials.</li>
<li>
Takes initiative to identify and resolve/respond to questions and/or discrepancies; acts within the scope of his/her role and refers issues to appropriate team members as needed.</li>
<li>
Performs a variety of office and clerical functions, such as photocopying, sending and receiving fax transmissions; takes actions to respond appropriately. Checks copier daily and replaces paper as needed. Calls for service of copier as needed.</li>
<li>
Coordinates unit&rsquo;s communications including but not limited to, placing alpha numeric text pages to physicians or appropriate staff; calling family members/next of kin, etc.</li>
<li>
May assist in patient admission, discharge and transfer processes by obtaining and managing insurance pre-approvals, obtaining and verifying demographic information, completing free-care applications obtaining and creating medical records.</li>
</ul>
Medical Record and Order Entry: Maintains accurate, complete, up-to-date patient care records as defined by hospital policy.<ul>
<li>
Prepares charts and labels on admission with appropriate documentation sheets and places appropriate clinical pathways in bedside charts, as ordered. Maintains complete and accurate medical records through timely filing of results and treatment documents, periodic chart thinning and replenishing of chart forms. Ensures that chart made for the patient has all necessary documents and labels in place, etc.</li>
<li>
Label precaution charts with appropriate precaution labels. Maintains supply of precaution signs for patient rooms.</li>
<li>
Accesses, retrieves and enters computerized and non-computerized data, e.g., retrieving lab and test results, etc. Communicates findings to clinical team members as appropriate. Maintains statistics for the PFT Lab and Bronchoscopy areas. (applies to Respiratory Therapy Clinic only)</li>
<li>
Schedule and books patient appointments. Uses manual/computer programs/terminal i.e. SCM, IDX, GE i.e. for access &amp; data entry of appointment information. Follows the approved scheduling/appointment policy. Schedules appointment on day of request. Notifies appropriate individuals as required. Prints appointments as required. Faxes information as needed.</li>
<li>
Checks chart for completeness. Check to ensure that appropriate pathway sheet is in the chart. Obtain discharge summaries, ensuring each page has barcode labeling etc., prior to forwarding materials to medical record room. Recopies and replenishes chart forms, e.g., medication records, activity sheets, etc., prior to expiration, ensuring each form is appropriately labeled with the correct patient&rsquo;s name and medical record number.</li>
<li>
Transcribes patient care orders accurately and in a timely manner as appropriate.</li>
<li>
Collaborates with the healthcare team to obtain necessary information for test/procedure scheduling inclusive of necessary pre-test/procedure preparation scheduling, e.g., books necessary, preoperative screening exams/tests in advance of scheduling surgery/procedure; coordinates patient test/procedure schedule to minimize patient travel and time off unit.</li>
<li>
Communicates test/procedure/therapy schedule and relevant changes to patients, families, primary care providers, consultants, and staff as appropriate.</li>
<li>
Maintains appropriate manual/computer logs records, and unit databases, e.g., diet list, census sheets, supply log, and patient board to include updated physician coverage, current pager number and RN name at all times, admissions, discharges, etc.</li>
<li>
Ensures that the unit has a current Downtime Materials Box. Maintains and replenishes Downtime Box with appropriate order sheets, Doctor's Orders, Progress Notes, lab etc. Is proficient in downtime procedures and aware of location of Downtime Computer and Printer that can be accessed when other computers fail.</li>
</ul>
Care of the Environment, Equipment and Material Supplies: Performs a variety of activities to ensure a clean, safe and stocked unit environment for patients, visitors and staff.<ul>
<li>
Conducts daily rounds, to ensure safe and clean environment and contacts appropriate Department/staff to clean, transport, and/or to address other safety/cleanliness issues.</li>
<li>
Initiates work/repair orders uses computer software /terminal for access data entry. Log issues with the ITS rounder or to the help desk. Arranges for delivery of expired/broken equipment/materials to appropriate repair site. Tracks and returns borrowed/rented equipment.</li>
<li>
As directed by manager, logs/completes daily patient charges/billing, inclusive of appropriate billing codes, either manually or via automated systems according to department /hospital standards. Insures billing is complete and without errors.</li>
<li>
Checks inventories, orders, maintains and restocks to par level supply of papers, forms and office supplies according to par levels and budget targets using online ordering computer system or paper systems. Organizes work and storage area. Verify amounts received as ordered. Orders other supplies as requested. Competent in ordering supplies online using Lawson, RSS, and Staples, RR Donnelly i.e.</li>
<li>
Participates in searches for missing patients, belongings and/or equipment.</li>
<li>
Maintains and troubleshoots basic office equipment including but not limited to, daily reboot of computer, load printer/photocopier with paper, point-of-service monitors, printers, fax machines, addressograph, etc.</li>
</ul>
Work Rules, Standards, and Competency Compliance: Acts in a manner that supports a positive and collaborative work environment and that is congruent with established standards, policies, procedures, and regulations.<ul>
<li>
Conforms to hospital universal standards of performance and conduct, including those pertaining to patient rights and BMC Standards of Behavior, so that the best possible customer service and patient care may be provided. Works cooperatively and constructively with all staff members and takes appropriate steps to effectively resolve interpersonal conflicts seeking assistance from his/her supervisor when needed.</li>
<li>
Seeks out and acts upon constructive feedback regarding daily performance and works toward achieving goals identified during performance evaluations.</li>
<li>
Participate in staff meeting, departmental/unit initiatives, quality improvement projects and committee meetings as assigned i.e. cost containment activities as needed. If unable to attend non-mandatory activities, accepts responsibility to review meeting minutes and document review and become knowledgeable of issues discussed.</li>
<li>
Complies with established practice standards, policies, procedures, protocols, guidelines, and regulations, e.g., DPH, Joint Commission, Fire Codes, OSHA, etc.</li>
<li>
Follows established Conduct and Attendance, Safety, and Infectious control policies/standards; consistently available on the unit.</li>
<li>
Participates in ongoing educational activities to maintain competency and update requisite skills in his/her area of responsibilities; maintains accurate annual educational record.</li>
<li>
Completes annual mandatory educational requirements, e.g., safety regulation and infection control review, departmental and unit specific competencies, etc.</li>
<li>
Maintains a presentable appearance in accordance with dress code. Wears assigned uniform while on duty. Wears and has visible Hospital I.D. badge that identifies self as a Unit Coordinator.</li>
<li>
Assists in orientation of new staff, and serves as a resource to float staff on your unit.</li>
<li>
Adapts to changing patient and unit needs including but not limited to offering assistance to other team members, floating, adjusting assignments, running unit/patient errands when requested, needed, etc.</li>
<li>
Collaborates with charge nurse/supervisor to coordinate break periods with unit activities.</li>
<li>
Remains knowledgeable of and demonstrates reliability in regard to established work rules and policies such as hours of work, attendance, punctuality standards, uniforms, etc.</li>
<li>
Utilizes hospital&rsquo;s cultural beliefs as the basis for decision making and to support the hospital&rsquo;s mission and goals.</li>
<li>
Follows established hospital infection control and safety procedures.</li>
</ul>
OTHER DUTIES:
Performs other duties as needed.
JOB REQUIREMENTS
EDUCATION:<ul><li>
Requires a high school education or GED.</li></ul>
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:<ul><li>
Must complete competency requirements as offered.</li></ul>
EXPERIENCE:<ul><li>
One to two years previous clerical experience. Healthcare setting preferred.</li></ul>
KNOWLEDGE AND SKILLS:
<ul><li>Work requires demonstrated competence to effectively speak, read and write English. Multilingual skills (beyond that of English) in languages appropriate to the patient populations served by the Boston Medical Center are preferred.</li>
<li>
Work requires ability to accurately interpret and utilize medical terminology and abbreviations.</li>
<li>
Demonstrated proficiency with various computer software systems, including Microsoft Office (Word, Excel, Outlook, etc.) and hospital wide systems such as SEM, IDX, SDK, etc.</li>
<li>
Ability to use and troubleshoot basic office equipment.</li>
<li>
Excellent interpersonal skills and ability to interact appropriately with nursing staff, patients, families/visitors, physicians, and other hospital staff in a fast-paced environment.</li>
<li>
Organizational skills to effectively set priorities and efficiently complete assigned work.</li>
<li>
Ability to effectively apply basic administrative skills, e.g., typing, filing, telephone skills, etc.</li>
<li>
Work requires physical ability to meet core job requirements in accordance with practice setting demands for the patient populations regularly served.</li>
</ul>
Compensation Range:
$19.35- $26.04
This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.
Equal Opportunity Employer/Disabled/Veterans
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or &ldquo;apps&rdquo; job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.</div>

Unit Coordinator, General Med Surg Unit, M6E, 40 Hours (Days) w/ every other weekend/holiday

<div>POSITION SUMMARY:
Responsible for the overall clerical functions of the nursing station/front desk. Working collaboratively with the clinical team, the Unit Coordinator participates in delivery of patient care by providing a variety of clerical, customer relations, and support services to patients, their families/visitors, and healthcare team members.
Position: ED Unit Coordinator (Night)
Department: Adult ED
Schedule: Part Time
ESSENTIAL RESPONSIBILITIES / DUTIES:
Care of the Patient and Family/Visitors: Performs a variety of direct service activities to ensure that patients and their families/visitors receive timely information and appropriate responses to their needs.<ul>
<li>
Greets and directs patients, families, visitors and staff in a friendly courteous positive customer service manner. Identifies self. Provides informative, non-clinical information when requested by patients, families, staff or visitors. Interacts in a courteous professional manner.</li>
<li>Coordinates activities of front desk/office support services. Performs clerical duties for the department. Answers/responds to telephone calls and inquiries in timely manner. Handles inquiries; refer calls/inquires to appropriate personnel in a timely manner. Checks and replies to BMC e-mail frequently during shift.</li>
<li>Checks voice messages and follows up on messages during the shift. For Respiratory Therapy Dept:, this also includes: Logs in to the pulmonary function test (PFT) extension at the start of each shift, following breaks and lunch. Logs off the PFT extension at the start of breaks, lunch and at the end of the shift.</li>
<li>Uses manual/computer programs/terminal for access &amp; data entry of patient information, verifies and updates as necessary, print reports, faxes as needed, order items as needed, schedule appointments, verify information etc.</li>
<li>Answers patient call lights in a timely manner and immediately, if possible. Responds to patient requests within the scope of his/her role, seeks assistance from the clinical team as appropriate. Follows-up on call light requests to ensure nursing staff has responded.</li>
<li>Maintains communication data, i.e. computer, charge/white boards, daily communication sheets, assignment sheets, updates room name tags, pre-caution labels i.e.</li>
<li>Participates in orienting patient to their room, call light, telephones and the unit by distributing welcome letters and informational packets. .</li>
<li>Initiates daily RN phone assignment, logs RN daily phone numbers, and demonstrated appropriate procedures to triage calls through patient call system.</li>
<li>Secures patients&rsquo; personal property and belongings according to hospital procedures, e.g., labeling patient belongings, sending valuables to the safe, etc. Ensures a patient belongings list for every patient. Upon discharge copies belongings list and files in binder/other designated location.</li>
<li>Monitors healthcare computer software systems (i.e., SCM, SDK, GE, etc.) and Bed Board for new discharge orders, prints discharge summaries, places discharge summaries in chart, makes clinic appointments for patient prior to discharge, documents as required.</li>
<li>Handles and distributes mail, flowers, gifts, etc. Facilitates patient/family/visitor access to available hospital services such as, the cafeteria, chapel, gift shop, parking, cashier, etc.</li>
<li>Identifies emergency situations and initiates appropriate response actions within the scope of his/her role. Is familiar with area disaster plan and unit.</li>
<li>Coordinates and makes appointments for transportation for patients and related materials, e.g., VA, chair car, patient transport, medical records, specimens, blood products, requisitions, etc., in a timely manner. Uses computer software /terminal for access data entry.</li>
<li>Interface among various departments: works collaboratively with other units, services, and departments to ensure patients, families, visitors and staff receive needed services information, and materials.</li>
<li>Takes initiative to identify and resolve/respond to questions and/or discrepancies; acts within the scope of his/her role and refers issues to appropriate team members as needed.</li>
<li>Performs a variety of office and clerical functions, such as photocopying, sending and receiving fax transmissions; takes actions to respond appropriately. Checks copier daily and replaces paper as needed. Calls for service of copier as needed.</li>
<li>Coordinates unit&rsquo;s communications including but not limited to, placing alpha numeric text pages to physicians or appropriate staff; calling family members/next of kin, etc.</li>
<li>May assist in patient admission, discharge and transfer processes by obtaining and managing insurance pre-approvals, obtaining and verifying demographic information, completing free-care applications obtaining and creating medical records.</li>
</ul>
Medical Record and Order Entry: Maintains accurate, complete, up-to-date patient care records as defined by hospital policy.<ul>
<li>
Prepares charts and labels on admission with appropriate documentation sheets and places appropriate clinical pathways in bedside charts, as ordered. Maintains complete and accurate medical records through timely filing of results and treatment documents, periodic chart thinning and replenishing of chart forms. Ensures that chart made for the patient has all necessary documents and labels in place, etc.</li>
<li>Label precaution charts with appropriate precaution labels. Maintains supply of precaution signs for patient rooms.</li>
<li>Accesses, retrieves and enters computerized and non-computerized data, e.g., retrieving lab and test results, etc. Communicates findings to clinical team members as appropriate. Maintains statistics for the PFT Lab and Bronchoscopy areas. (applies to Respiratory Therapy Clinic only)</li>
<li>Schedule and books patient appointments. Uses manual/computer programs/terminal i.e. SCM, IDX, GE i.e. for access &amp; data entry of appointment information. Follows the approved scheduling/appointment policy. Schedules appointment on day of request. Notifies appropriate individuals as required. Prints appointments as required. Faxes information as needed.</li>
<li>Checks chart for completeness. Check to ensure that appropriate pathway sheet is in the chart. Obtain discharge summaries, ensuring each page has barcode labeling etc., prior to forwarding materials to medical record room. Recopies and replenishes chart forms, e.g., medication records, activity sheets, etc., prior to expiration, ensuring each form is appropriately labeled with the correct patient&rsquo;s name and medical record number.</li>
<li>Transcribes patient care orders accurately and in a timely manner as appropriate.</li>
<li>Collaborates with the healthcare team to obtain necessary information for test/procedure scheduling inclusive of necessary pre-test/procedure preparation scheduling, e.g., books necessary, preoperative screening exams/tests in advance of scheduling surgery/procedure; coordinates patient test/procedure schedule to minimize patient travel and time off unit.</li>
<li>Communicates test/procedure/therapy schedule and relevant changes to patients, families, primary care providers, consultants, and staff as appropriate.</li>
<li>Maintains appropriate manual/computer logs records, and unit databases, e.g., diet list, census sheets, supply log, and patient board to include updated physician coverage, current pager number and RN name at all times, admissions, discharges, etc.</li>
<li>Ensures that the unit has a current Downtime Materials Box. Maintains and replenishes Downtime Box with appropriate order sheets, Dr's Orders, Progress Notes, lab etc. Is proficient in downtime procedures and aware of location of Downtime Computer and Printer that can be accessed when other computers fail.</li>
</ul>
Care of the Environment, Equipment and Material Supplies: Performs a variety of activities to ensure a clean, safe and stocked unit environment for patients, visitors and staff.<ul>
<li>
Conducts daily rounds, to ensure safe and clean environment and contacts appropriate Department/staff to clean, transport, and/or to address other safety/cleanliness issues.</li>
<li>Initiates work/repair orders uses computer software /terminal for access data entry. Log issues with the ITS rounder or to the help desk. Arranges for delivery of expired/broken equipment/materials to appropriate repair site. Tracks and returns borrowed/rented equipment.</li>
<li>As directed by manager, logs/completes daily patient charges/billing, inclusive of appropriate billing codes, either manually or via automated systems according to department /hospital standards. Insures billing is complete and without errors.</li>
<li>Checks inventories, orders, maintains and restocks to par level supply of papers, forms and office supplies according to par levels and budget targets using on line ordering computer system or paper systems. Organizes work and storage area. Verify amounts received as ordered. Orders other supplies as requested. Competent in ordering supplies online using Lawson, RSS, and Staples, RR Donnelly i.e.</li>
<li>Participates in searches for missing patients, belongings and/or equipment.</li>
<li>Maintains and troubleshoots basic office equipment including but not limited to, daily reboot of computer, load printer/photocopier with paper, point-of-service monitors, printers, fax machines, addressograph, etc.</li>
</ul>
Work Rules, Standards, and Competency Compliance: Acts in a manner that supports a positive and collaborative work environment and that is congruent with established standards, policies, procedures, and regulations.<ul>
<li>
Conforms to hospital universal standards of performance and conduct, including those pertaining to patient rights and BMC Standards of Behavior, so that the best possible customer service and patient care may be provided. Works cooperatively and constructively with all staff members and takes appropriate steps to effectively resolve interpersonal conflicts seeking assistance from his/her supervisor when needed.</li>
<li>Seeks out and acts upon constructive feedback regarding daily performance and works toward achieving goals identified during performance evaluations.</li>
<li>Participate in staff meeting, departmental/unit initiatives, quality improvement projects and committee meetings as assigned i.e. cost containment activities as needed. If unable to attend non-mandatory activities, accepts responsibility to review meeting minutes and document review and become knowledgeable of issues discussed.</li>
<li>Complies with established practice standards, policies, procedures, protocols, guidelines, and regulations, e.g., DPH, Joint Commission, Fire Codes, OSHA, etc.</li>
<li>Follows established Conduct and Attendance, Safety, and Infectious control policies/standards; consistently available on the unit.</li>
<li>Participates in ongoing educational activities to maintain competency and update requisite skills in his/her area of responsibilities; maintains accurate annual educational record.</li>
<li>Completes annual mandatory educational requirements, e.g., safety regulation and infection control review, departmental and unit specific competencies, etc.</li>
<li>Maintains a presentable appearance in accordance with dress code. Wears assigned uniform while on duty. Wears and has visible Hospital I.D. badge that identifies self as a Unit Coordinator.</li>
<li>Assists in orientation of new staff, and serves as a resource to float staff on your unit.</li>
<li>Adapts to changing patient and unit needs including but not limited to offering assistance to other team members, floating, adjusting assignments, running unit/patient errands when requested, needed, etc.</li>
<li>Collaborates with charge nurse/supervisor to coordinate break periods with unit activities.</li>
<li>Remains knowledgeable of and demonstrates reliability in regard to established work rules and policies such as hours of work, attendance, punctuality standards, uniforms, etc.</li>
<li>Utilizes hospital&rsquo;s cultural beliefs as the basis for decision making and to support the hospital&rsquo;s mission and goals.</li>
<li>Follows established hospital infection control and safety procedures.</li>
</ul>
OTHER DUTIES:
Performs other duties as needed.
JOB REQUIREMENTS
EDUCATION:
Requires a high school education or GED.
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:
Must complete competency requirements as offered.
EXPERIENCE:
One to two years previous clerical experience. Healthcare setting preferred.
KNOWLEDGE AND SKILLS:
<ul><li>Work requires demonstrated competence to effectively speak, read and write English. Multilingual skills (beyond that of English) in languages appropriate to the patient populations served by the Boston Medical Center are preferred.</li>
<li>Work requires ability to accurately interpret and utilize medical terminology and abbreviations.</li>
<li>Demonstrated proficiency with various computer software systems, including Microsoft Office (Word, Excel, Outlook, etc.) and hospital wide systems such as SEM, IDX, SDK, etc.</li>
<li>Ability to use and troubleshoot basic office equipment.</li>
<li>Excellent interpersonal skills and ability to interact appropriately with nursing staff, patients, families/visitors, physicians, and other hospital staff in a fast-paced environment.</li>
<li>Organizational skills to effectively set priorities and efficiently complete assigned work.</li>
<li>Ability to effectively apply basic administrative skills, e.g., typing, filing, telephone skills, etc.</li>
<li>Work requires physical ability to meet core job requirements in accordance with practice setting demands for the patient populations regularly served.</li>
</ul>
Compensation Range:
$19.35- $26.04
This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.
Equal Opportunity Employer/Disabled/Veterans
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or &ldquo;apps&rdquo; job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.</div>

ED Unit Coordinator (Night)

Explore 168+ Front desk administrative coordinator in Boston this March. Find roles across top companies and apply now to boost your career.