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front office manager

Hotel Revival Baltimore

<div>HOTEL REVIVAL is hiring A Part-Time Night Auditor:

Hotel Revival is a 107-key art-centric boutique hotel located in Baltimore's historic Mount Vernon neighborhood, home to 19th-century architecture, lush parks, iconic churches, galleries, restaurants, and cultural venues. It embodies Baltimore by showcasing local products, the city's history, and native cuisine. This award-winning property is internationally recognized for its commitment to the ongoing restoration of Baltimore and its success in social impact.

Job Overview:

The Front Office Manager is responsible for overseeing the reception, concierge, night operations, valet, and reservation sales teams. Collaborating with all internal departments, the Front Office Manager ensures seamless guest experiences and leads the front-of-house operations for the hotel.

What you'll do:
<ul>
<li>Work closely with hotel leadership to oversee the day-to-day operations of the hotel while supporting all aspects of the guest experience</li>
<li>Manage departmental budget + P&amp;L and communicate relevant goals and strategies to the team</li>
<li>Organize pre-stay communications and planning, working closely with internal departments to create a seamless guest experience</li>
<li>Establish and develop guest loyalty through guest retention initiatives</li>
<li>Support the development and long-term strategic planning of all retail initiatives at the property level</li>
<li>Oversee and develop concierge program initiatives and cultivate relationships within the community</li>
<li>Provide training and development opportunities for managers, supervisors, and team members</li>
<li>Collaborate with the hotel operations leadership team to establish department goals + metrics</li>
<li>Monitor performance, develop strategies, and communicate with teams</li>
<li>Serve as the main point of contact and liaison to VIP guests and key stakeholders</li>
<li>Communicate key updates to marketing and sales teams to further engage guests and the community</li>
<li>Establish and maintain consistent, clear, and efficient communication throughout hotel operations teams</li>
<li>Build and maintain relationships with other New Waterloo hotels and outlets</li>
<li>Direct and participate in the property Manager on Duty program</li>
<li>Create and enact Standard Operating Procedures</li>
<li>Understand and deploy assessments for all PMS and IT systems</li>
<li>Possess knowledge of all guest services and amenities</li>
<li>Ensure immediate response is given to guest comments and concerns; inform immediate supervisor and apply corrective measures when necessary</li>
<li>Ensure open lines of communication with all departments and management via email, logbooks, meetings, etc. to ensure all needs of the outlet are met</li>
<li>Maintain a high level of cleanliness, sanitation, and safety in the work area</li>
<li>Ensure that all equipment is maintained in good, safe working condition</li>
<li>Maintain an increased awareness of safety issues throughout the property and keep abreast of safety and emergency procedures and OSHA requirements</li>
<li>Be available to fill in and assist in other areas as needed to ensure the efficient operation of the outlet as directed by the outlet manager and attend relevant meetings as directed</li>
</ul>
Who you are:
<ul>
<li>You have a Bachelor&rsquo;s Degree from an accredited four-year college or university in a related field or any equivalent combination of education and experience.</li>
<li>You have 3+ years of experience in room operations, food &amp; beverage, or a related field.</li>
<li>You have 2+ years of related experience leading teams in a fast-paced, high-end operations environment.</li>
<li>You believe in hospitality, deeply and passionately.</li>
<li>You know how important relationships are, and you find joy in growing and maintaining new ones.</li>
<li>You're thorough, have excellent communication, and pay close attention to detail.</li>
<li>You have strong computer skills and the ability to pick up on software programs quickly.</li>
<li>You have a proven track record of driving profitability through strategic planning and innovative solutions.</li>
<li>You have excellent time management skills and are an expert in prioritizing and multitasking.</li>
<li>You are patient and able to remain calm in stressful situations.</li>
<li>You have a strong work ethic and can work both autonomously and with a team.</li>
</ul>
BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:
<ul>
<li>Up to 3 weeks paid time off annually</li>
<li>50% off discount at most New Waterloo restaurants</li>
<li>Health, vision + dental benefits</li>
<li>401K matching</li>
<li>Paid holidays</li>
<li>Volunteer pay</li>
<li>Tuition reimbursement</li>
<li>Referral bonuses</li>
<li>Discounts at our shops, hotels + local partnerships</li>
</ul>
ABOUT NEW WATERLOO 
New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will be accepting applications on an ongoing basis until a candidate is selected for this role.</div>

Front Office Manager

Johns Hopkins University

<div>Working with faculty, Clinic Manager and Clinic Supervisor, we are seeking an Ophthalmic Technician whose primary role is to provide technician/clinical support to physicians. 
Secondary responsibilities include limited administrative duties such as responding to messages from patients and physicians and assisting with patient requests for refills, forms completion and prior authorizations. 
The Wilmer Eye Institute of Johns Hopkins University has an exciting opportunity for exceptional candidates to train for a career as an Ophthalmic Technician, no experience required. Start your career in Ophthalmology with one of the leading organizations in delivering state-of-the art eye care, training future healthcare leaders, and conducting cutting-edge research. We have a robust training program that will provide you with a strong foundation to pursue a multitude of career paths beyond Ophthalmic Technician such as Clinic Manager, Ophthalmic Clinic Supervisor, Assistant Administrator, Orthoptist, Optometrist, Marketing, IT, and Research, to name a few. This is also an opportunity for pre-med students to gain clinical experience during their gap year or prior to applying to medical school, as well. No evening or weekend work required. Follow this link to learn more, https://www.hopkinsmedicine.org/wilmer/education/clinical-training/ophthalmic_technician.html 
Specific Duties &amp; Responsibilities 
Clinical<ul><li>
Records patient history including chief complaint, information on ocular history, past surgeries, medical condition, medications taken, allergies, learning assessment, falls risk and family history.</li><li>
Checks pupil response to light by shining light into eye and watching speed with which pupils constrict, checks for afferent pupillary defect.</li><li>
Measures central visual field using Amsler Grid.</li><li>
Instills eye drops under physicians&rsquo; direction.</li><li>
Measures and records distance and near visual acuity.</li><li>
Measures and records intraocular pressure using applanation tonometry (i.e. Goldman tonometer), pneumatic tonometry, or Schiotz-type indentation tonometer.</li><li>
Performs Humphrey visual field testing; refers patients for further testing where appropriate.</li><li>
Performs OCT&rsquo;s.</li><li>
Performs IOL Master measurements to prepare patients for cataract surgery.</li><li>
Performs Pentacam measurements.</li><li>
Performs accurate refractions.</li><li>
Tests color vision, depth perception (stereopsis).</li><li>
Screens for presence of ocular motility disorders.</li><li>
Uses slit lamp to examine eye surface.</li><li>
Performs special testing like Bright field Acuity Testing; otential Acuity Meter; and pachymetry.</li><li>
Performs basic maintenance or repair of clinical equipment.</li><li>
Compiles and enters data for clinical studies; may participate in other clinical research projects.</li><li>
Teaches patients how to insert and remove contact lenses correctly, and proper handling techniques.
</li><li>Performs ultrasound scans by measuring the axial length of the eye using various A-Scan ultrasound units. Recognizing difficult scans and adjusting unit as needed in patient with high myopia, high hyperopia, poor fixation nystagmus retinal detachments, corneal problems, and intraocular lenses already in place.
</li><li>Performs accurate keratometry readings adjusting keratometer reading if unobtainable.
</li><li>Calculates intraocular lens power using various formulas to fit patient&rsquo;s needs and situations, either manually or by computer.</li><li>
Takes fundus photos as needed.</li><li>
Assist with in office procedures.</li><li>
Responsible for exam room supply maintenance.</li><li>
Ensure medication expiration dates are current.</li><li>
Responsible for maintaining and sterilization of instruments.</li><li>
Disinfect and maintain examination rooms.</li><li>
Understand and practice the fundamentals of microbial control.</li>
Maintains refrigerator logs, sharps container, etc. 
<li>
</li></ul> 
Nonclinical<ul><li>
Duties may include, but are not limited to the following,</li><li>
Responsible for epic in-basket messages (clinical support pool) and patient questions.</li><li>
Process refill requests.</li><li>
Prior authorizations for upcoming in office procedures.</li><li>
Prior authorizations for medications.</li><li>
Provide support to front desk staff by assisting in triage scheduled appointments, respond to patients&rsquo; clinical questions and explain technician related concerns to front desk staff.</li><li>
Managing and ordering medications for intraviteral injections.</li><li>
Assist with tracking and processing of forms request (ie MVA, disability, FLMA).</li><li>
Provide input on templates/schedules to maximize patient flow and physician efficiency.</li><li>
Maintain general medical knowledge of ocular anatomy and physiology, systemic diseases, ocular diseases and ocular emergencies.
</li><li>Maintain required (COA) ophthalmic technician certification.</li>
This position is also responsible for other duties as assigned. 
<li>
</li></ul> 
 
Minimum Qualifications 
<ul><li>
High School Diploma or graduation equivalent</li><li>
Must obtain Certified Ophthalmic Assistant (COA) from Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) within 18 months ofstart date.
</li><li>CPR certification also required.</li><li>
Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.</li></ul> 
Classified Title: Ophthalmic Technician Assistant 
Job Posting Title (Working Title): Ophthalmic Technician (Ophthalmology)
 
Role/Level/Range: ACRO40/E/02/CD
 
Starting Salary Range: $17.20 - $30.30 HRLY (Targeted salary: $23.22 to $34.02; Commensurate w/exp.) 
Employee group: Full Time 
Schedule: Monday-Friday, 8:30 am - 5:00 pm 
FLSA Status: Non-Exempt 
Location: School of Medicine Campus 
Department name: SOM Oph Glaucoma
 
Personnel area: School of Medicine</div>

Ophthalmic Technician (Ophthalmology)

Encore Fire Protection

<div>Who We Are:
<div>
At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day.</div><div></div><div> 
Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission? To be the best fire protection company the industry has ever seen.</div>
The Opportunity:
<div>
As our receptionist, you are the first impression of Encore and the steady presence at the center of a busy, growing headquarters. You are the person people meet before anyone else, the voice they hear when they call, and the calm, organized presence that keeps the front of the office running smoothly.</div>
This role blends hospitality, coordination, and communication. One moment you are welcoming a candidate on their first interview; the next, you are routing a call from a customer, helping a vendor find the right contact, or keeping mail, deliveries, and meetings running smoothly. You help make the office feel polished, warm, and people focused, which is exactly how we want Encore to feel for employees, partners, and guests.
If you enjoy helping others, staying two steps ahead, and being the person who makes everything around you work better, this is a place where you can have a big impact in a very visible spot.
Key Responsibilities:
<div>
In this front of house role, you keep the office experience running smoothly and help create a welcoming, professional environment for everyone who walks through the door or picks up the phone. You will:</div> 
<div></div><ul><li>
Greet and welcome visitors, clients, and vendors and direct them to the appropriate person or department.</li><li>
Provide a professional, friendly, and helpful experience for all guests and callers.</li><li>
Answer a high volume of incoming phone calls, provide basic information, and route calls to the correct team members.</li><li>
Take accurate messages and ensure timely follow -up on calls and inquiries.</li><li>
Maintain a clean, organized, and welcoming reception and lobby area.</li><li>
Perform general administrative tasks such as filing, photocopying, scanning, and faxing documents.</li><li>
Sort and distribute incoming mail and packages and prepare outgoing mail and shipments.</li><li>
Monitor office supply levels for the front office and coordinate reorders when needed.</li><li>
Assist with scheduling meetings and appointments, including reserving conference rooms and resources.</li></ul><ul><li>
Support calendar coordination and basic travel logistics for leaders as needed.</li><li>
Provide general administrative support to the Talent, Culture, and People team and other departments when requested.</li></ul>
What You Bring to the Table:
<ul><li>High school diploma or equivalent</li><li>
Strong verbal and written communication skills</li><li>
Comfortable interacting with visitors, vendors, and employees at all levels of the organization</li><li>
Ability to handle a high volume of calls and tasks while staying professional and composed</li><li>
Solid organizational skills and strong attention to detail</li><li>
Professional, polished, and approachable presence at the front desk</li><li>
Familiarity with Microsoft Office Suite, especially Outlook, Word, and Excel</li><li>
Comfort using standard office equipment such as multi line phones, printers, copiers, and scanners</li></ul><div></div><div> 
What Will Make You Stand Out?</div><ul><li>
You have experience supporting a busy front desk in a multi-department office or corporate setting.</li><li>
You have spent time in customer-facing or hospitality roles and genuinely enjoy making people feel welcome.</li><li>
You have experience working with executives or senior leaders and know how to handle confidential information with care.</li><li>
You have experience coordinating meetings, events, or office gatherings and enjoy adding thoughtful touches to the experience.</li><li>
You are energized by being at the center of the action and helping the office feel organized, friendly, and put together.</li></ul><div></div><div> 
Salary commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in role. Expected hourly range between $25 - $30 per hour.</div><div></div><div> 
#LI-LP1</div>
Beyond the Paycheck:
<div>
At Encore, we&rsquo;re all about creating a culture where success is celebrated. We recognize that our work makes people&rsquo;s lives safer, and we reward those who contribute to our growth. Here&rsquo;s what you can expect:</div><div></div><ul><li> 
Competitive Pay: Hourly rate based on experience with a performance-based bonus opportunity.</li><li>
Tuition Assistance: Paid tuition for fire protection-related schooling needed to obtain licensing.</li><li>
Purpose-Driven Work Environment: We believe in working smarter, not harder. You&rsquo;ll be part of a culture that values results, and we empower our team to focus on impactful work.</li><li>
Swag: High-quality company swag and attire (t-shirts, hoodies, jackets) &ndash; at least twice a year.</li><li>
People-Focused Culture: We know our greatest strength is our people. That&rsquo;s why we&rsquo;ve built a culture that encourages experimentation, learning, and improving together. You&rsquo;ll have the space to share your ideas and help shape a company that is constantly growing.</li><li>
Tools for Success: Access to leading-edge web-based productivity tools.</li><li>
Health and Wellness: Comprehensive medical, dental, and vision coverage to keep you and your family healthy.</li><li>
Retirement Planning: Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.</li><li>
Life Insurance: Company-paid life insurance policy of $50,000 to give you peace of mind.</li></ul>
EEO Statement:
<div>
Encore Fire Protection is an Equal Opportunity Employer.</div><div>
Encore Fire Protection is an E-Verify Employer.</div><div>
As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate based on gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.</div></div>

Receptionist

Nurse Practitioner On Call, LLC

<div>Position Title: Clinic Operations Coordinator 
Company: NPOC Wellness &amp; Hydration 
Location: 1800 N Charles Street, Suite 810, Baltimore, MD 21201 (100% In-Person) 
Employment Type: Full-Time (40 hours/week, Monday&ndash;Friday &amp; occasional Saturday events) 
Compensation: $22&ndash;$30/hour (based on experience) 
Reports To: Ike Obiora, Co-CEO (Operations) and Kelvinda Kamara, CRNP (CEO/Medical Director, Clinical Coordination) 
Works Closely With: FNP Clinical Provider, Nursing Staff, Digital Growth Team 
About NPOC Wellness &amp; Hydration

NPOC Wellness &amp; Hydration is a premier membership-based wellness clinic in Baltimore offering GLP-1 weight management, IV hydration therapy, peptide optimization, Botox, and aesthetic services. We deliver evidence-based, concierge-level care to busy professionals and executives who expect a premium experience from the moment they walk through our door. 
Position Summary

We are hiring a full-time Clinic Operations Coordinator to run the day-to-day operations of our Baltimore location. You are the person who keeps the clinic running smoothly, supplies are stocked before they run out, nurses know their schedules a week in advance, clients are greeted like VIPs, payments are collected without friction, and when someone calls in sick, you already have a backup lined up.

This role requires hands-on medspa, wellness clinic, or aesthetic practice experience.

You need to understand clinical supply chains, nurse workflows, and premium client expectations from Day 1.

(This is not a passive front desk role. We need someone who owns the operations of this clinic and makes sure nothing falls through the cracks.) 
Core Responsibilities

Client Experience &amp; Relationship Building (30% of Role)
<ul>
<li>Greet every client by name within 30 seconds of arrival, you are the first and last impression 
<ul><li>Walk first-time clients through the experience: tour, what to expect, consent process, comfort</li><li>Check in clients on tablet (PracticeQ), verify intake forms are complete</li><li>Process all payments via Stripe terminal (credit card, HSA/FSA, Affirm, Klarna)</li><li>Book the next appointment before the client leaves (target: 80%+ rebook rate)</li><li>Recommend memberships and wellness packages based on client goals, natural guidance, not hard sell</li><li>Request Google reviews from every satisfied client (target: 8+ reviews/month)</li><li>Follow up with no-shows and cancellations same day, within 2 hours of missed appointment</li><li>Remember client preferences (preferred room, nurse, add-ons, temperature) and build a client preference log</li><li>Answer incoming calls (410-246-4768) within 3 rings during business hours</li><li>Handle walk-in inquiries with warmth and professionalism, every person leaves with a next step</li></ul></li></ul> 


Clinic Operations &amp; Supply Management (25% of Role)
<ul><li>Execute daily opening and closing checklists: rooms inspected, supplies verified, reception ready, alarms set</li><li>Maintain inventory tracking system with reorder triggers at 20% remaining stock</li><li>Place supply orders with approved vendors (IV bags, additives, needles, gloves, office supplies, branded swag)</li><li>Track supply costs and maintain vendor comparison sheet, flag price increases</li><li>Manage vendor relationships: negotiate terms, track deliveries, handle returns</li><li>Treatment room turnover between clients: clean, restock, reset in under 10 minutes</li><li>Ensure clinical waste disposal complies with OSHA and state regulations (sharps, biohazard)</li><li>Maintain reception area to premium standard: clean, branded, organized at all times</li></ul> 
Nurse Scheduling &amp; Staff Coverage (20% of Role)
<ul><li>Collect weekly availability from all PRN nurses by Wednesday for the following week</li><li>Build and publish weekly nurse schedule by Thursday end of day</li><li>Ensure minimum coverage: at least 1 nurse + FNP on every clinic day, zero uncovered shifts</li><li>Manage call-outs: contact backup nurses within 30 minutes of notification</li><li>Coordinate FNP schedule with Kelvinda for PTO and event coverage, 2 weeks advance planning</li><li>Track nurse hours for payroll submission (bi-monthly, by the 13th and 28th)</li><li>Align nurse scheduling with patient bookings, high-volume days need more coverage</li></ul> 
HR Support &amp; Staff Bench Building (15% of Role)
<ul><li>Maintain active PRN nurse bench: minimum 5 nurses who can be called within 24 hours</li><li>Coordinate with HR on nurse recruiting pipeline, share what skills are missing, what shifts need filling</li><li>Conduct on-site onboarding for new clinical staff: clinic tour, room setup training, supply locations, emergency protocols</li><li>Observe new nurse performance during first 2 weeks and flag concerns to Medical Director</li><li>Track all nurse credential expirations (licenses, CPR, malpractice), flag 60 days before expiry</li><li>Maintain staff contact list with credential dates and availability preferences</li><li>Handle day-to-day staff issues: mediate minor conflicts, address tardiness, document incidents</li><li>Network at local nursing events and medspa groups to build referral pipeline for PRN talent</li></ul> 
Events &amp; Community Presence (10% of Role)
<ul><li>Work registration and check-in table at all NPOC events (Elevate, chamber activations, wellness events)</li><li>Collect contact information from every prospect at events</li><li>Assist with event setup and breakdown</li><li>Represent the NPOC Wellness brand professionally: know services, pricing, membership options cold</li></ul> 
What This Role Is NOT
<ul><li>NOT a passive front desk job, you run the clinic operations, not just sit at a desk</li><li>NOT remote or hybrid, 100% in-person at our Baltimore location, 5 days/week</li><li>NOT a management or strategy role, you execute systems, manage the floor, and keep things running</li><li>NOT clinical, you do not provide medical advice, administer treatments, or make clinical decisions</li><li>NOT a role where you wait for instructions, you see what needs to happen and you do it</li></ul> 
Required Qualifications
<ul>
<li>2+ years of experience in a medspa, wellness clinic, aesthetic practice, or similar clinical environment** in an operations, front desk lead, office manager, or patient coordinator capacity 
<ul><li>Hands-on supply management experience: ordering clinical supplies, tracking inventory, managing vendor relationships, understanding lead times and reorder points</li><li>Staff scheduling experience: has managed shift schedules for nurses, aestheticians, or clinical staff; comfortable handling call-outs and maintaining coverage</li><li>Client relationship skills:** builds real relationships, remembers names and preferences, turns first-timers into repeat clients</li><li>Payment processing experience: comfortable with POS systems, credit card terminals, HSA/FSA transactions, and membership billing</li><li>HR awareness:has participated in hiring, onboarding, or staff oversight; comfortable tracking credentials and flagging issues</li><li>Tech comfort: Can learn PracticeQ (scheduling), Stripe (payments), monday.com (task management), and Google Workspace within 1 week</li><li>Professional presence: represents a premium wellness brand, well-spoken, confident with high-income clientele</li><li>Must live within 30-minute commute of Baltimore clinic</li><li>Must be available full-time Monday&ndash;Friday, plus monthly Saturday events</li></ul></li>
<li>Preferred Qualifications</li>
</ul>
<ul><li>Experience in a membership-based or concierge healthcare/wellness setting</li><li>Bilingual (Spanish, French, or other) for Baltimore market diversity</li><li>Familiarity with clinical scheduling software (PracticeQ, Jane, IntakeQ, or similar)</li><li>Experience with Stripe, Square, or similar payment platforms</li><li>Background in event coordination or community health outreach</li></ul> 
Benefits &amp; Perks
<ul><li>Health insurance: 50% employer contribution after 90 days</li><li>10 days PTO annually + 6 paid holidays</li><li>50% off all IV therapy, vitamin injections, and wellness services</li><li>Free monthly IV session after 90 days</li><li>Access to wellness product samples</li><li>Clear growth path to Clinic Operations Manager ($55K&ndash;$65K) as the business scales</li><li>Work in a premium, modern wellness environment, not a hospital, not urgent care</li></ul> 
Schedule
<ul><li>Monday&ndash;Friday: 8:30 AM &ndash; 5:30 PM</li><li>Approximately 1 Saturday per month for events (Elevate, chamber activations, community health events)</li></ul> 
How to Apply

If you have medspa or wellness clinic experience and want to be the operational heartbeat of a growing premium practice, we want to hear from you. Apply through this posting or email your resume to admin@npocwellness.com with the subject line &quot;Clinic Ops Coordinator.&quot;

NPOC Wellness &amp; Hydration 
www.npocwellness.com 
410-246-4768 
1800 N Charles Street, Suite 810, Baltimore, MD 21201</div>

Clinic Operations Coordinator

Hampton by Hilton

<div>We are pleased to announce a wonderful opportunity for a Front Desk Associate. 
What will you be doing most days?<ul><li>
Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay</li><li>
Work proficiently on the hotels electronic reservation system, as well as, other computer programs to ensure a seamless workflow</li><li>
Handle all financial matters including credit card and cash transactions securely, accurately, and with the utmost integrity</li><li>
Anticipate guests needs and go out of your way to maximize the guest experience</li><li>
Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests</li></ul> 
What are the requirements for this position?<ul><li>
You love working with people and will go above and beyond for each guests needs</li><li>
You work well with others and enjoying working and being part of a team</li><li>
You have excellent oral, written, and interpersonal communication skills</li><li>
You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests</li></ul> 
Physical Requirements for this Position
This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time. 
Travel Requirements
This position would require little to no travel outside the property and surrounding area. 
Pay Scale: $12.93 - $24.29/hour
*Rate depends upon state/market* 
This property is managed by OTO Development. 
About OTO Development
OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States. 
OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success. 
Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more. 
Position: Front Desk Associate
Department: Property
Hourly
Position Reports to: General Manager 
Revised 6/11/25 
 
Brand: Hampton Inn &amp; Suites Baltimore Inner Harbor
 
Address: 131 E. Redwood St. Baltimore, MD - 21202
 
Property Description: Balt Inn Harb - HIS SM0136M
 
Property Number: SM0136M</div>

Front Desk Associate

Evergreen Nephrology

<div>Who You Are

You are devoted, compassionate, and enjoy being on the front lines of healthcare, changing the lives of patients by supporting them and the team by focusing on customers. You're excited about being part of a team that is building a healthcare delivery model that ensures the highest possible quality of life and best outcomes for those in our care. You believe people living with kidney disease deserve the best person-centered, holistic, comprehensive care and want to influence the healthcare system to drive towards that. You thrive in innovative and evolving environments with high rates of change.
Who We Are

Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach to kidney care. We believe patients living with kidney disease deserve the best care. We are committed to improving patient outcomes and improving quality of life by delaying disease progression, shifting care to the home, and accelerating kidney transplants.

We help nephrologists focus on the right patients at the right time across the full care spectrum. We do this by providing them with the best-in-class interdisciplinary clinical resources, analytical insight and tools, and services to patients.

We listen to the needs of our patients, our employees, and our client partners, continually working to push beyond the status quo in which the care system manages patients today.

Your Role

As a Nurse Care Manager with Evergreen Nephrology, you are responsible for managing an assigned patient panel and addressing each patient's specialized needs based on their individual conditions, healthcare needs, goals, and wishes. You will collaborate with a team of physicians, Advanced Practice Providers (APPs), and Interdisciplinary Team (IDT) members. Nurse Care Managers at Evergreen often focus on patients targeted for specific programs such as Chronic Complex Care Management, Compassionate Care Management, Post Acute Care, Transitions of Care, and CKD Management.
While our Nurse Care Manager positions are fully remote, this specific position will support patients in the Eastern Time Zone and must be able to work 8:30a - 5p EST.
Role Responsibilities

Some responsibilities may vary based on specific patient programs, but this role's primary duties include the following:
<ul>
<li>Managing the overall care management of patient panel by leveraging experience, expertise, and knowledge in both the nursing field and value-based care operations.</li>
</ul><ul><li>Establishing trusting and empathetic relationships with patients and families to provide clinical and emotional support and foster collaboration throughout their care journey.</li>
</ul><ul><li>Serving as an advocate and community liaison for patients to ensure proper and timely resources and support while navigating the health care system and maintaining compliance with the primary care team's/nephrologist's treatment plan.</li>
</ul><ul><li>Performing assessments and identifying the needs, including social determinants of health, of panel patients and caregivers based on values, care goals, and individual preferences, and translating these into patient-centric actionable care plans through comprehensive evaluations.</li>
</ul><ul><li>Coordinating the interdisciplinary approach to achieving continuity of care and reducing fragmentation, focusing on kidney disease progression management, utilization management, and provider coordination through active care plan management.</li>
</ul><ul><li>Monitoring and evaluating the effectiveness of care management plans regularly, modifying interventions as necessary.</li>
</ul><ul><li>Following evidence-based care management guidelines and established workflow protocols to deliver high quality, efficient, patient-centered care that aligns with Evergreen's goals, quality metrics, and regulatory and payer requirements.</li>
</ul><ul><li>Collaborating with physician partners, community providers, APPs, and other clinical disciplines to create, implement, and manage integrated care plans.</li>
</ul><ul><li>Identifying cost-effective measures for patients that support value-based care goals of improving patient outcomes and quality while effectively managing resource utilization.</li>
</ul><ul><li>Facilitating patient and caregiver education on treatment options and empowering patients to make informed decisions about their care.</li>
</ul><ul><li>Supporting seamless transitions of care as patients move between care settings, proactively addressing potential barriers and collaborating with IDTs.</li>
</ul><ul><li>Actively participating in clinical huddles, and patient care conferences for patients under your care management as needed.</li>
</ul><ul><li>Engaging in continuous, organizational process improvement to identify opportunities for improvement and execute action plans to optimize care management workflows, patient engagement processes, customer/patient care efforts, and other protocols.</li>
</ul><ul><li>Preparing reports and other deliverables to communicate program changes or developments to appropriate stakeholders.</li>
</ul><ul><li>Collecting data to prepare and deliver reports alongside program leaders on program success, patient outcomes, and patient/caregiver satisfaction.</li>
</ul><ul><li>Other duties consistent with this role, as assigned.</li></ul> 


Required Qualifications
<ul>
<li>Associate degree in nursing
</li></ul><ul><li>Current RN License is required, Compact License preferred</li>
</ul><ul><li>Care management experience required</li>
</ul><ul><li>Certified Case Manager preferred</li>
</ul><ul><li>Intermediate skills with MS Office Suite of products including Outlook and Teams</li>
</ul><ul><li>Able to work effectively in a primarily remote environment:
<ul><li>Home internet must support a minimum download speed of 25 Mbps and upload speed of 10 Mbps. Cable, Fiber, or DSL connections hardwired to the internet device are recommended</li>
<li>Evergreen will provide remote employees with telephony applications and equipment to meet the business requirements for their role</li>
<li>Employees must work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information</li>
</ul>
</li></ul>Compensation

The pay range for this role is $90,000 to $103,000 annually. Exact pay is determined based on experience, education, demand for the role, and other role-specific factors. This role is also bonus eligible.
Benefits

Evergreen Nephrology's total rewards program is designed to support you in and outside of work. You can expect:
<ul>
<li>Paid time off starting at 4 weeks for full-time employees</li>
</ul><ul><li>12 paid holidays per year</li>
</ul><ul><li>Medical, dental, vision and life insurance, including an HSA with employer match</li>
</ul><ul><li>Reimbursement for continuing medical education for eligible roles</li>
</ul><ul><li>A 401(k) program where Evergreen matches up to 4% of contributions</li>
</ul><ul><li>Paid parental leave</li>
</ul><ul><li>A robust training and development program that starts with onboarding and continues throughout your career with Evergreen Nephrology</li></ul> 


Evergreen Nephrology is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any other protected category under local, state or federal laws.

If you are an applicant with a disability who requires reasonable accommodation for any part of the hiring process, please contact us for assistance at recruiting@evergreennephrology.com.</div>

Nurse Care Manager - Eastern Time Zone

Johns Hopkins Health System

<div>Make it happen at Hopkins!

Johns Hopkins Bayview is a vibrant academic medical center, offering services that range from primary care and emergency medicine, to specialized centers for burn treatment, bariatric surgery, pelvic health, allergy and asthma, and Alzheimer's Disease. Our staff provides compassionate healthcare focused on the uniqueness and dignity of each person we serve.

Click or copy and paste this link to our video to learn about our amazing legacy!

https://www.youtube.com/watch?v=of06sf9kiHk

What you will do:

The Clinical Outcomes Coordinator is responsible for developing, overseeing and evaluating clinical programs that impact population health outcomes for the medical center. This position will work closely with the Program Manager of Population Health. Analyzes best practices for intervention with specific conditions such as chronic illness, social vulnerability or substance use disorder across the care continuum. Drives cross functional collaboration with clinicians, finance and regulatory leadership to impact the population health strategic goals of the organization. Serves on workgroups both within the organization and externally with local, state and industry groups. Functions as a clinical information systems consultant. Assists departments in designing documentation, reports, order sets and workflows related to data. Communicates data/outcomes to various audiences from front line to executive leadership. Performs special assignments as required and prepares detailed analytical reports for departmental and institutional use.

What awaits you:

In addition to working with some of the best and brightest in the medical field, we offer our employees generous benefits, incentives and numerous career options. You can enjoy an environment that is continually recognized as one of the best workplaces in the world.
<ul><li>Career growth
</li><li>Comprehensive medical, dental, and vision insurance</li>
<li>Flexible Spending Accounts (FSA)</li>
<li>Prescription Drugs</li>
<li>Life and Disability Insurance</li>
<li>Employee tuition assistant</li>
<li>Dependent tuition reimbursement</li>
<li>403B with Employee matching</li>
<li>PTO</li>
<li>Child Care (2 &ndash; 5 years old)</li>
<li>Stay healthy at Healthy@Hopkins Program</li>
<li>For more information regarding benefits, visit or click: Johns Hopkins Bayview Medical Center | Your benefits virtually (mybenefitsjhhs.com)</li>
</ul>
What you will bring:
<ul>
<li>Requires a Master&rsquo;s degree in healthcare related field; clinical background required (examples could include nurse, social worker, pharmacist, PA, etc.). advanced degree in nursing, pharmacy, rehab etc.</li>
<li>A minimum of five years previous acute clinical experience and at least one year experience developing evidenced based programs/interventions.</li>
<li>Must be able to develop relationships with stakeholders within the medical center and health system as well as with external organizations. Will work independently with a minimal degree of supervision.</li>
<li>Maryland State board licensure in nursing, social work, physical therapy, respiratory, pharmacy or profession of relevance.</li>
</ul>
Salary Range: Minimum /hour - Maximum /hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.</div>

Clinical Outcomes Coordinator

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