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front office manager

Hilton

<div><p>Director of Front Office</p><p>
A Director of Front Office supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.</p><p><b><br>
What will I be doing?</b></p><p>
This position reports to the Hotel Manager.</p><p><br>
As Director of Front Office, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Director of Front Office is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p><ul><li>
Oversee the entire Front Office operation to maintain high standards</li><li>
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li><li>
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li><li>
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li><li>
Set departmental objectives, work schedules, budgets, policies, and procedures</li><li>
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li><li>
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li><li>
Maintain good communication and working relationships with all hotel departments</li><li>
Monitor staffing levels to meet cover business demands</li><li>
Conduct monthly communication meetings and produce minutes</li><li>
Manage staff performance issues in compliance with company policies and procedures</li><li>
Recruit, manage, train and develop the Front Office team</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Assist with other departments, as necessary</li></ul><p><b>
What are we looking for?</b></p><p>
A Director of Front Office serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
A degree or diploma in Hotel Management or equivalent</li><li>
Knowledge of the Hilton hotel management systems (OnQ)</li><li>
A minimum of 3 years of Front Office Manager/ Director of Front Office experience in the hotel industry</li><li>
High level of IT proficiency</li><li>
High level of commercial awareness and sales capabilities</li><li>
Experience of managing people and developing people</li><li>
Previous experience of managing a department and Profit and Loss account</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high level of customer service</li><li><p>
Ability to read listen and communicate effectively in English and Turkish; in writing, using correct grammar, spelling and sentence structure</p><p>
</p></li></ul><p></p><p><b>What&rsquo;s in it for me?</b></p><ul><li>
Career and development opportunities in Hilton Hotels Worldwide</li><li>
Competitive Salary &amp; Wages</li><li>
Private Health Insurance</li><li>
Complimentary Dry Cleaning for Business Attire</li><li>
Monthly Transportation Fee</li><li>
Complimentary Shuttle Bus
</li><li>Indoor Parking Privileges
</li><li>&ldquo;Go Hilton&rdquo; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members</li><li>
Opportunity to make a positive impact on environment and community with Travel with Purpose progra</li></ul><p>
Specifically, we look for demonstration of these Hilton Values:</p><ul><li><p><b>
Hospitality </b>- We're passionate about delivering exceptional guest experiences.</p><p>
</p></li><li><b>Integrity</b> - We do the right thing, all the time.</li><li><b>
Leadership</b> - We're leaders in our industry and in our communities.</li><li><b>
Teamwork </b>- We're team players in everything we do.</li><li><b>
Ownership</b> - We're the owners of our actions and decisions.</li><li><b>
Now</b> - We operate with a sense of urgency and discipline</li></ul><p><b><br>
What will it be like to work for Hilton?</b></p><p>
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Director of Front Office

Grand Hyatt

<div>
 <p>
  At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. Development opportunities and career path options are endless with Hyatt; there's virtually no limit to where your ambition can take you in our world-class organization. Discover your place to shine in our warm, respectful, and inclusive culture. We develop people with classroom and on-the-job training, and through challenging work assignments that have long-lasting impact in the world.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Scope of Job:
  </strong>
  To assist the Front Office Manager in the smooth and effective operation of the Front Desk ensuring maximum guest satisfaction and adhering to the standards required by the hotel.
 </p>
 <ul>
  <li>
   Ensures that all Front Office employees deliver the brand promise and provide exceptional guest service at all times.
  </li>
  <li>
   Analyze the training needs of the front office department and shares the appropriate trainings within the team.
  </li>
  <li>
   Advanced level of spoken and written English
  </li>
 </ul>
 <p>
 </p>
</div>


Assistant Manager - Front Office

<div><p>Front Office Agent</p><p>
A Front Office Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.</p><p><b><br>
What will I be doing?</b><br>
</p><p>As Front Office Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p><ul><li>
Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li><li>
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li><li>
Demonstrate a high level of customer service at all times</li><li>
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li><li>
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Follow company brand standards</li><li>
Assist other departments, as necessary</li></ul><p><b>
What are we looking for?</b><br>
</p><p>Front Office Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
Previous experience in a customer-focused industry</li><li>
Completed high school certificate or equivalent</li><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Excellent grooming standards</li><li>
Ability to work on your own and as part of a team</li><li>
Competent level of IT proficiency</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Previous experience in cash handling</li></ul><p><b>
What&rsquo;s in it for me?</b></p><ul><li>
Career and development opportunities in Hilton Hotels Worldwide</li><li>
Competitive Salary &amp; Wages</li><li>
Private Health Insurance (After 6 Months of Your Service)</li><li>
&ldquo;Go Hilton&rdquo; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members &amp; friends</li><li>
Complimentary Dry Cleaning for Business Attire</li><li><p>
Monthly Transportation Fee</p></li><li>
Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for newly born mothers)</li><li>
14 days paid paternity leave</li><li>
Opportunity to make a positive impact on environment and community with Travel with Purpose program<br>
<br>
<b>What will it be like to work for Hilton?</b><br>
</li></ul><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Front Office Agent

<div><p>Guest Service Manager - Conrad Istanbul Bosphorus</p><p>
A Guest Service Manager supervises the Guest Service/Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.</p>
<p><b>What will I be doing?</b></p><br>
<p>As Guest Service Manager, you will oversee the Guest Service/Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Service Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Oversee the entire Guest Service/Front Office operation to maintain high standards</li>
<li>Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Guest Service department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Set departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings and produce minutes</li>
<li>Manage staff performance issues in compliance with company policies and procedures</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul><p><b>What are we looking for?</b></p><br>
<p>Guest Service Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p>
<ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail sector</li>
<li>High level of IT proficiency</li>
<li>Experience of managing people and developing people</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li>
</ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>Familiar with Property Management Systems</li>
<li>A degree or diploma in Hotel Management or equivalent</li><br>
</ul><p><br>
<br>
<b>What will it be like to work for Hilton?</b></p>
<p>The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.</p>
<p>We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our <b>Go Hilton Team Member Travel</b> discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!</p>
<p>We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p></div>

Guest Service Manager - Conrad Istanbul Bosphorus

Novotel Hotels

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 "Why work for Accor?
 <br/>
 <br/>
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 <br/>
 <br/>
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 <br/>
 <br/>
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage and carry out reception processes, responding to guests' requests and complaints with a focus on customer satisfaction.
  </li>
  <li>
   Handle reservation procedures.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Graduated from Vocational School or University departments of Tourism and Hospitality,
  </li>
  <li>
   Experienced in Front Office,
  </li>
  <li>
   Strong written and verbal communication skills in English,
  </li>
  <li>
   Proficient in MS Office programs and Opera system,
  </li>
  <li>
   Aiming to continuously improve service quality,
  </li>
  <li>
   Successful in administrative coordination,
  </li>
  <li>
   Enjoys analysis,
  </li>
  <li>
   Result-oriented and proactive,
  </li>
  <li>
   Enjoys problem-solving,
  </li>
  <li>
   Embraces a friendly and smiling service approach,
  </li>
  <li>
   Open to communication,
  </li>
  <li>
   Enjoys working within a team,
  </li>
  <li>
   Able to work in shifts,
  </li>
  <li>
   Respects guest privacy,
  </li>
  <li>
   For male candidates, completed military service.
  </li>
 </ul>
</div>


Receptionist

GRAND STAR TURİZM SAN. A.Ş.

<div><h2 class="jobSectionHeader"><b>&#304;&#351; Tan&#305;m&#305;</b></h2><p>
Taksim b&ouml;lgesinde bulunan 4 y&#305;ld&#305;zl&#305; Hotelimize <b>&quot;&Ouml;n B&uuml;ro M&uuml;d&uuml;r&uuml;&quot;</b> al&#305;nacakt&#305;r.</p><h2 class="jobSectionHeader"><b>
Aranan Nitelikler</b></h2><div>
<ul><li>TUR&#304;ZM ve OTELC&#304;L&#304;K alan&#305;nda e&#287;itim veren &uuml;niversitelerin ilgili b&ouml;l&uuml;mlerinden MEZUN,</li>
<li>&Ccedil;ok iyi derecede &#304;NG&#304;L&#304;ZCE bilgisine sahip,</li>
<li>4veya 5 y&#305;ld&#305;zl&#305; Otellerde ilgili pozisyonda en az 5 YIL &#304;&#350; TECR&Uuml;BES&#304; olan,</li>
<li>MS OFFICE ve OPERA programlar&#305;n&#305; &#304;Y&#304; derecede kullanabilen,</li>
<li>&#304;nsan ili&#351;kilerinde G&Uuml;&Ccedil;L&Uuml;,</li>
<li>EK&#304;P &ccedil;al&#305;&#351;mas&#305;na yatk&#305;n,</li>
<li>M&#304;SAF&#304;R MEMNUN&#304;YET&#304;N&#304; &ouml;n planda tutan ve D&#304;S&#304;PL&#304;NL&#304;,</li>
<li>ORGAN&#304;ZASYON VE PLANLAMA yapabilecek,</li>
<li>E&#286;&#304;T&#304;M, DENETLEME VE PROBLEM &Ccedil;&Ouml;ZME konular&#305;na hakim,</li>
<li>Diksiyonu D&Uuml;ZG&Uuml;N, d&#305;&#351; g&ouml;r&uuml;n&uuml;&#351;&uuml;ne &Ouml;ZEN G&Ouml;STEREN,</li>
<li>&Ouml;n B&uuml;ro M&uuml;d&uuml;r&uuml; al&#305;nacakt&#305;r.</li></ul></div></div>
<br><div></div><div><h2 class="jobSectionHeader"><b>&Ouml;zet Bilgiler</b></h2><ul>
<div><p><b>Pozisyon</b></p>
<div>:</div>
<div>&Ouml;n B&uuml;ro M&uuml;d&uuml;r&uuml;
</div></div><div><p><b>Sekt&ouml;r</b></p>
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div><p><b>Kategori</b></p>
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma &#350;ekli</b></p>
<div>:</div>
<div>Tam zamanl&#305;
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma T&uuml;r&uuml;</b></p>
<div>:</div>
<div>&#304;&#351; Yerinde
</div></div><div><p><b>Pozisyon Seviyesi</b></p>
<div>:</div>
<div>Orta D&uuml;zey Y&ouml;netici
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma Yeri</b></p>
<div>:</div>
<div>&#304;stanbul Avrupa Yakas&#305; , &#304;stanbul Anadolu Yakas&#305;
</div></div><div><p><b>Deneyim</b></p>
<div>:</div>
<div>3-25 y&#305;l
</div></div><div><p><b>G&uuml;ncelleme Tarihi</b></p>
<div>:</div>
<div>6.11.2025
</div></div><div><p><b>Son Ba&#351;vuru Tarihi</b></p>
<div>:</div>
<div>19.12.2025</div></div></ul></div>

Ön Büro Müdürü

Fairmont

<div><b>Company Description</b><p><br>
&quot;Why work for Accor?<br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;</p><p>
Rising over the slopes of the Bosphorus, surveying centuries of history, yet silhouetted against the modern skyline of Istanbul, the Fairmont heritage of distinction and style comes to Istanbul, fusing with the city&rsquo;s storied history and traditions to bring guests an exceptional experience in the heart of one of the world&rsquo;s most talked about destinations.</p><p>
Fairmont Quasar Istanbul is at once in touch with this fabulous city&rsquo;s past and part of its dynamic future, rising up from the heart of Istanbul&rsquo;s main business district. Offering sophisticated travelers 209 guest rooms with a diverse selection of restaurants and bars serving everything from elegantly crafted cocktails to exquisitely authentic Turkish cuisine. With 2,000 square meters of meeting and event space, Fairmont Quasar Istanbul is ideal for meeting and special events while the luxurious Fairmont Spa and state-of-the-art gym are the perfect places to relax and revitalize.</p><b><br>
Job Description</b><p><br>
Ensure the smooth operation of information and message, mail, luggage and transport with high level of quality and maximum courtesy.</p><ul><li>
Assigns, supervises and controls the activities of the Concierge staff.</li><li>
Fulfils all requests for information and services such as entertainment, transportation, sightseeing and excursions. Makes sure that all employees are supplied with all resources necessary to respond the inquiries.</li><li>
Regularly updates employees with regards to information concerning the hotel services, VIP s and daily functions for them to be well informed.</li><li>
Maintains accurate information with regards to shops and opening closing times, local attractions, transportation, flight information, restaurants and other relevant details.</li><li>
Ensures adequate stock of necessary guest stationary, brochures, leaflets, and promotional items.</li><li>
Controls plans and gives guidance for luggage service carried out for the guests for maximum efficiency.</li><li>
Establishes an efficient system for loading, unloading, collection, delivery, of guest luggage including safe storage for short and long term.</li><li>
Takes responsibility of luggage registration.</li><li>
Takes responsibility for all the equipment used in his department such as luggage trolleys, computers etc.</li><li>
Be acquainted with all the facilities offered by the hotel including in room facilities.</li><li>
Encourages promotion of hotel services by employees as appropriate.</li><li>
Oversees the lobby area and main entrance to ensure cleanliness and tidiness at all times.</li><li>
Controls access to the hotel and parking arrangements including valet parking and ensures that access road to main entrance is clear of traffic at all times.</li><li>
Supervises distribution of mail, parcels, messages and faxes to guests and offices, also redirection of the mail for the departed guests.</li><li>
Supervises dispatch of fax and messages in the absence of switchboard operators.</li><li>
Ensures the correct charging for payable services extended by the concierge to the guests.</li><li>
In collaboration with security, provides the required control of main entrance to the hotel.</li><li>
Investigates and follows up on guest complaints and takes remedial action for those not to be repeated.</li><li>
Handles guest complaints on the spot.</li><li>
Is fully responsible for the departmental induction for all the staff and provides ongoing on the job training to achieve required standards.</li><li>
Prepares work schedule and vacation schedule for the department.</li><li>
Carries out inspections for the purpose of maintaining high standards of appearance, hygiene and staff relations.</li><li>
Ensures that function board is updated daily and correctly.</li><li>
Is fully responsible for the Flags.</li><li>
Is fully responsible of the Limousine Department</li><li>
Knows and follows the fire and safety regulations of the hotel.</li><li>
Performs other duties assigned by his/her supervisor.</li></ul><br>
<b>
Qualifications</b><p><br>
The qualifications are:</p><ul><li>
University degree preferably Tourism &amp; Hotel Management,</li><li>
Good command of English</li><li>
At least 2+ years of Head Concierge experience in luxury hotel management.</li></ul><br>
<b>
Additional Information</b><p><br>
Your team and working environment:<br>
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
Note: Customization may be included for any specific local or legislative requirements, such as work permits.<br>
<b>Only Turkish or candidates which able to communicate in Turkish will be hired.</b><br>
Our commitment to Diversity &amp; Inclusion:<br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></div>

Head Concierge

Explore 1246+ Front office manager in Istanbul this November. Find roles across top companies and apply now to boost your career.