sales manager

finance manager

accounting manager

assistant manager - front office Jobs in Istanbul

assistant manager - front office

business manager

front office manager

Grand Hyatt

<div>
 <p>
  At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. Development opportunities and career path options are endless with Hyatt; there's virtually no limit to where your ambition can take you in our world-class organization. Discover your place to shine in our warm, respectful, and inclusive culture. We develop people with classroom and on-the-job training, and through challenging work assignments that have long-lasting impact in the world.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Scope of Job:
  </strong>
  To assist the Front Office Manager in the smooth and effective operation of the Front Desk ensuring maximum guest satisfaction and adhering to the standards required by the hotel.
 </p>
 <ul>
  <li>
   Ensures that all Front Office employees deliver the brand promise and provide exceptional guest service at all times.
  </li>
  <li>
   Analyze the training needs of the front office department and shares the appropriate trainings within the team.
  </li>
  <li>
   Advanced level of spoken and written English
  </li>
 </ul>
 <p>
 </p>
</div>


Assistant Manager - Front Office

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25188480<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Le M&eacute;ridien Istanbul Etiler, Cengiz Topel Caddesi No: 39, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34337<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<p></p><div><div><br>
<p><b>JOB SUMMARY</b></p><p><br>
</p><p>Responsible for successfully executing all operations in two departments (Front Office and Food and Beverage/Culinary or Engineering/Maintenance and Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul>
<p>OR</p>
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Providing for and Managing the Guest Experience</b></p>
<ul><li>Provides excellent customer service by being readily available/approachable for all guests.</li></ul>
<ul><li>Extends professionalism and courtesy to guests at all times.</li></ul>
<ul><li>Assists employees in understanding guests&rsquo; ever-changing needs and expectations, and exceeds them.</li></ul>
<ul><li>Ensures that all employees, team leaders (if applicable) and manager(s) understand the brand service culture.</li></ul>
<ul><li>Responds timely to customer service department request.</li></ul><p><br>
</p><p><b>Supporting Safety Standards and Work Procedures</b></p>
<ul><li>Implements property emergency plan.</li></ul>
<ul><li>Provides a safe working environment in compliance with OSHA/MSDS.</li></ul>
<ul><li>Implements and sustains property accident prevention programs.</li></ul>
<ul><li>Ensures a viable key control program is in place.</li></ul>
<ul><li>Follows property specific second effort and recovery plan.</li></ul><p><br>
</p><p><b>Managing Property Operations and Department Budgets</b></p>
<ul><li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity, goal achievement and to determine areas in need of cost reduction and program improvement.</li></ul>
<ul><li>Assists/teaches the team scheduling (using Scheduling Tool) against guest and hours/occupied room goals.</li></ul>
<ul><li>Ensures barriers to achieving goals are being discussed and resolved by the team.</li></ul>
<ul><li>Extends professionalism and courtesy to employees at all times.</li></ul>
<ul><li>Ensures that the team has the capabilities to meet expectations.</li></ul>
<ul><li>Ensures that goals are being translated to the team as they relate to guest tracking and productivity.</li></ul>
<ul><li>Leads by example and demonstrates self-confidence, energy and enthusiasm.</li></ul><p><br>
</p><p><b>Conducting Human Resources Activities</b></p>
<ul><li>Ensures that staffing levels are appropriate to exceed guest expectations.</li></ul>
<ul><li>Promotes both Guarantee of Fair Treatment and Open Door policies.</li></ul>
<ul><li>Maintains current licenses and permits as prescribed by local, state and federal agencies.</li></ul>
<ul><li>Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.</li></ul>
<ul><li>Solicits feedback for continuous improvement.</li></ul>
<ul><li>Ensures training plans are in place and being executed.</li></ul>
<ul><li>Ensures all team members meet or exceed all hospitality requirements.</li></ul>
<ul><li>Ensures Continuous Improvement Meetings (CIMS) are taking place weekly in each department.</li></ul>
<ul><li>Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.</li></ul>
<ul><li>Provides support for operations functions as appropriate</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose,<b> belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Duty Manager

39 Kalamış Marina Hotel & Restaurant

<div><h2 class="jobSectionHeader"><b>&#304;&#351; Tan&#305;m&#305;</b></h2><div>
Otel M&uuml;d&uuml;r&uuml; - 39 Kalam&#305;&#351; Marina Hotel
<br>
Pozisyon: Otel M&uuml;d&uuml;r&uuml;
<br>
Deneyim: Sat&#305;&#351;, Online Rezervasyon ve Gelir Y&ouml;netimi alanlar&#305;nda l tecr&uuml;be
<br>
Konum: 39 Kalam&#305;&#351; Marina Hotel &mdash; &#304;stanbul, Anadolu Yakas&#305; - Kadik&ouml;y
<br>
<br>
&#304;stanbul Anadolu Yakas&#305;&rsquo;n&#305;n kalbindeki huzur dolu konumumuz, odalar&#305;m&#305;za e&#351;lik eden marinaya a&ccedil;&#305;lan manzaram&#305;z ve otelimizin her bir k&ouml;&#351;esine &ouml;zenle yerle&#351;tirdi&#287;imiz sanat eserleriyle misafirlerimizi mahallemizde a&#287;&#305;rlamaktan b&uuml;y&uuml;k bir mutluluk duyuyoruz.
<br>
Toplam 39 adet, konforun sadelikle bulu&#351;tu&#287;u &ouml;zenle tasarlanm&#305;&#351; odam&#305;zla seyahat tutkunlar&#305;n&#305;; restoran&#305;m&#305;zla lezzet ve keyif dolu bir gastronomi deneyimi arayanlar&#305;; galerimizle ise sanatseverleri a&#287;&#305;rlamak bizim i&ccedil;in bir ayr&#305;cal&#305;k.
<br>
Bu &ouml;zel deneyimi m&uuml;kemmel hizmetle bir araya getirecek, operasyonlar&#305;m&#305;z&#305; ba&#351;ar&#305;yla y&ouml;netecek, sat&#305;&#351; ve gelir y&ouml;netimi stratejileriyle otelimizin marka de&#287;erini daha da yukar&#305; ta&#351;&#305;yacak Otel M&uuml;d&uuml;r&uuml; ar&#305;yoruz.
<br>
<br>
Sorumluluklar:
<br>
<div><ul><li>Otelin odalar, sat&#305;&#351;, pazarlama, misafir ili&#351;kileri, &ouml;nb&uuml;ro operasyonlar&#305;n&#305; y&ouml;netmek ve geli&#351;tirmek</li></ul>
<ul><li>Gelir y&ouml;netimi stratejilerini olu&#351;turmak, takip etmek ve optimize etmek</li></ul>
<ul><li>Sat&#305;&#351; kanallar&#305;n&#305; etkin &#351;ekilde y&ouml;netmek</li></ul>
<ul><li>Online rezervasyon s&uuml;re&ccedil;lerini takip etmek ve performans&#305; art&#305;rmak</li></ul>
<ul><li>Misafir memnuniyetini en &uuml;st seviyede tutmak</li></ul>
<ul><li>Ekip motivasyonunu sa&#287;lamak ve &ccedil;al&#305;&#351;an geli&#351;imini desteklemek</li></ul>
<ul><li>Markay&#305; en iyi &#351;ekilde temsil etmek</li></ul>
</div></div><h2 class="jobSectionHeader"><b>Aranan Nitelikler</b></h2><div>
<div><ul><li>Otelcilik sekt&ouml;r&uuml;nde Otel M&uuml;d&uuml;r&uuml; veya ilgili bir y&ouml;netici pozisyonunda deneyim</li></ul>
<ul><li>Sat&#305;&#351;, online rezervasyon ve gelir y&ouml;netimi s&uuml;re&ccedil;lerinde uzmanl&#305;k</li></ul>
<ul><li>Misafir memnuniyeti odakl&#305; hizmet yakla&#351;&#305;m&#305;</li></ul>
<ul><li>Ekip y&ouml;netimi, koordinasyon ve problem &ccedil;&ouml;zme becerileri</li></ul>
<ul><li>&#304;yi derecede &#304;ngilizce bilgisi</li></ul>
<ul><li>Analitik d&uuml;&#351;&uuml;nme, raporlama ve dijital sistemlere hakimiyet</li></ul></div></div></div>
<br><div></div><div><h2 class="jobSectionHeader"><b>&Ouml;zet Bilgiler</b></h2><ul>
<div><p><b>Pozisyon</b></p>
<div>:</div>
<div>Hotel Manager
</div></div><div><p><b>Sekt&ouml;r</b></p>
<div>:</div>
<div>Temizlik Hizmetleri
</div></div><div><p><b>Kategori</b></p>
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma &#350;ekli</b></p>
<div>:</div>
<div>Tam zamanl&#305;
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma T&uuml;r&uuml;</b></p>
<div>:</div>
<div>&#304;&#351; Yerinde
</div></div><div><p><b>Pozisyon Seviyesi</b></p>
<div>:</div>
<div>&Uuml;st D&uuml;zey Y&ouml;netici
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma Yeri</b></p>
<div>:</div>
<div>&#304;stanbul Anadolu Yakas&#305; Kad&#305;k&ouml;y
<p>Fenerbah&ccedil;e, 39 Kalamis Marina Hotel &amp; Restaurant, M&uuml;nir Nurettin Sel&ccedil;uk Caddesi, Kad&#305;k&ouml;y/&#304;stanbul</p>
<ul><div>Toplu Ta&#351;&#305;maya Eri&#351;im</div><div>Kapal&#305; Otopark</div></ul>
</div></div><div><p><b>G&uuml;ncelleme Tarihi</b></p>
<div>:</div>
<div>24.11.2025
</div></div><div><p><b>Son Ba&#351;vuru Tarihi</b></p>
<div>:</div>
<div>23.01.2026</div></div></ul></div>

Hotel Manager – 39 Kalamış Marina Hotel

Swissôtel

Ön Büro ekibini yönlendirmek, ve görev dağılımı yapmak.
<br><br>
Misafirlerin giriş ve çıkış işlemlerini otel standartlarına uygun şekilde denetlemek.
<br><br>
Günlük oda durumunu takip etmek, kontrol etmek ve raporlamak.
<br><br>
Oda tutarsızlıkları konusunda Kat Hizmetleri ile etkin iletişim ve iş birliği sağlamak, oluşan farklılıkları çözmek.
<br><br>
Garanti rezervasyonları, uzun süreli konaklama anlaşmalarını ve grup rezervasyonlarını kontrol etmek.
<br><br>
Ön ödemeleri, faturalama süreçlerini ve kredi kartı provizyonlarını doğrulamak.
<br><br>
Bireysel ve grup misafirlerin giriş-çıkışlarını koordine etmek, özel taleplerinin karşılandığından emin olmak.
<br><br>
Günlük raporların, “Flag Report”un ve bucket kontrollerinin hazırlanmasını sağlamak.
<br><br>
Departman içi iletişimi sağlamak için duyurular iletmek ve Ön Büro panosunu güncel tutmak.
<br><br>
Stajyerlerin ve yeni çalışanların eğitimine, yönlendirilmesine ve gelişimine destek olmak.
<br><br>
Misafir şikâyetlerini etkili şekilde ele almak ve gerektiğinde diğer departmanlarla koordinasyon sağlamak.
<br><br>
Otel güvenlik ve yangın güvenliği prosedürlerini bilmek ve uygulamak.
<br><br>
Günlük kredi kontrolleri yapmak ve kasa kapanış prosedürlerinin doğru şekilde yürütülmesini sağlamak.
<br><br>
İşe alım süreçlerine katılmak, ekibin eğitim ve profesyonel gelişimine destek olmak.
<br><br>
Yönetim tarafından verilen diğer görevleri yerine getirmek.
<br><br>
Nitelikler
<br><br>
5 yıldızlı otellerde benzer bir pozisyonda deneyim sahibi olmak.
<br><br>
Ön Büro operasyonları ve otel sistemleri (tercihen Opera PMS) konusunda güçlü bilgiye sahip olmak.
<br><br>
Üstün liderlik, ekip yönetimi ve problem çözme becerileri.
<br><br>
Misafir odaklı, güçlü iletişim ve kişilerarası ilişki becerilerine sahip olmak.
<br><br>
Vardiyalı çalışmaya, gece vardiyasına uyum gösterebilmek.
<br><br>
İleri düzeyde İngilizce bilmek (ikinci yabancı dil tercih sebebidir).
<br><br>
MS Office programlarını etkin şekilde kullanabilmek.
<br><br>
Baskı altında çalışabilmek ve hızlı tempoya uyum sağlayabilmek.

Hilton

<div><p>Front Desk Agent - Conrad Istanbul Bosphorus</p><p>
A Front Desk Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.</p><br>
<p></p><p><br>
<b>What will I be doing?</b></p>
<p></p><p>As Front Desk Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<p></p><ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul><p><b>What are we looking for?</b></p>
<p></p><p>Front Desk Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p>
<p></p><ul><li>Previous experience in a customer-focused industry</li>
<li>Completed high school certificate or equivalent</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li>
</ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>Previous experience in cash handling</li><br>
</ul><p></p><p><br>
<b>What will it be like to work for Hilton?</b></p>
<p></p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Front Desk Agent - Conrad Istanbul Bosphorus

<div>
 <strong>
  Position Title:
 </strong>
 Guest Review &amp; Experience Supervisor
 <br/>
 <br/>
 <strong>
  Department:
 </strong>
 Front Office &ndash; dotted line to Mkt to Commercial
 <br/>
 <br/>
 <strong>
  Reports To:
 </strong>
 Front Office Operation Manager
 <br/>
 <br/>
 <strong>
  Position Statement
  <br/>
  <br/>
 </strong>
 The Guest Review &amp; Experience Supervisor is responsible for monitoring and analyzing guest reviews across all digital platforms (Tripadvisor, Google, Booking, Stay Experience, etc.) and within the hotel venues (restaurants, bars, spa, meeting rooms). The role ensures that guest feedback is addressed effectively, identifies areas of improvement, and supports the delivery of an exceptional guest experience in line with Hilton brand standards.
 <br/>
 <br/>
 <strong>
  What will I be doing?
  <br/>
  <br/>
 </strong>
 As a Guest Review &amp; Experience Supervisor, you will be responsible for performing the following tasks to the highest standards:
 <br/>
 <br/>
 <strong>
  Guest Review Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Monitor, track, and respond to all guest reviews across online platforms on a daily basis.
  </li>
  <li>
   Ensure responses are timely, professional, and aligned with brand voice and positioning.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Guest Feedback Analysis
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Collect and analyze guest feedback from all hotel venues (F&amp;D venues, Spa, Meetings &amp; Events, etc.).
  </li>
  <li>
   Classify feedback into positive, negative, and areas for improvement.
  </li>
  <li>
   Investigate negative reviews and coordinate with relevant departments to identify root causes and implement corrective actions.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Reputation &amp; Reporting
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Safeguard the hotel&rsquo;s online reputation by ensuring consistency in tone and brand alignment.
  </li>
  <li>
   Prepare weekly and monthly reports for the management team, highlighting key trends and KPIs (GSS, NPS, Review Index).
  </li>
  <li>
   Benchmark competitor reviews and share best practices with internal teams.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Recognition &amp; Engagement
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Share positive guest feedback with the Human Resources team to support employee recognition and motivation initiatives.
  </li>
  <li>
   Foster a culture of guest feedback awareness and advocacy across all departments.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Continuous Improvement &amp; Training
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Turn guest feedback into actionable insights that support operational and service enhancements.
  </li>
  <li>
   Organize awareness sessions and training workshops for departments to strengthen the guest feedback culture.
  </li>
  <li>
   Act as the &ldquo;voice of the guest,&rdquo; advocating for service improvements and ensuring feedback is embedded into the hotel&rsquo;s overall strategy.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 A Guest Review &amp; Experience Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 <br/>
 <br/>
 <ul>
  <li>
   Strong guest-focused approach and excellent communication skills.
  </li>
  <li>
   Problem-solving and analytical thinking abilities.
  </li>
  <li>
   Experience in report preparation, data analysis, and KPI tracking.
  </li>
  <li>
   Confidence in using digital platforms and review management tools.
  </li>
  <li>
   Previous experience in hospitality or guest services is preferred.
  </li>
  <li>
   Ability to work effectively with multiple departments and build positive relationships.
  </li>
  <li>
   Proactive mindset with an ability to identify improvement opportunities.
  </li>
  <li>
   Copyrighting skill is a plus.
  </li>
  <li>
   Excellent fluency Turkish and English grammar language skills.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What will it be like to work for Hilton?
  <br/>
  <br/>
 </strong>
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands and to creating rewarding career opportunities for Team Members.
 <br/>
 <br/>
 <strong>
  Work Locations
  <br/>
  <br/>
 </strong>
 Hilton Istanbul Bosphorus
 <br/>
 <br/>
 <strong>
  Schedule
  <br/>
  <br/>
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  Brand
  <br/>
  <br/>
 </strong>
 Hilton Hotels &amp; Resorts
 <br/>
 <br/>
 <strong>
  Job
  <br/>
  <br/>
 </strong>
 Guest Services, Operations, and Front Office
</div>


Guest Review & Experience Supervisor

ARVEN CONSULTANCY

<div>
 <p>
  Our strategic partner is a well-established and prestigious brand in the hospitality industry, dedicated not only to offering comfort but also to creating a flawless guest experience. With its innovative vision, commitment to service excellence, and operations aligned with international standards, our partner stands out as a leader in the sector. To further strengthen their professional team, they are now seeking a
  <strong>
   <em>
    Hotel Operations Manager
   </em>
   .
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Operation Manager, responsible for managing the hotel&rsquo;s daily operations effectively and efficiently. Ensures the highest level of guest satisfaction while maintaining cost control, optimizing operational processes, and managing staff performance.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Ensure the smooth functioning of all operational departments of the hotel (front office, housekeeping, F&amp;B, technical services, etc.).
  </li>
  <li>
   Monitor and continuously improve service quality to enhance guest satisfaction.
  </li>
  <li>
   Prepare daily, weekly, and monthly operational reports and present them to senior management.
  </li>
  <li>
   Manage the operational budget; control expenses and ensure efficiency.
  </li>
  <li>
   Oversee staff recruitment, training, shift planning, and performance management processes.
  </li>
  <li>
   Follow emergency procedures and ensure compliance with occupational safety standards.
  </li>
  <li>
   Handle complaints and guest feedback in a professional manner.
  </li>
  <li>
   Collaborate with the sales and marketing team to develop operational strategies that increase revenue.
  </li>
  <li>
   Manage supplier relationships and oversee procurement and inventory control processes.
  </li>
  <li>
   Ensure compliance with quality standards during internal audits.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Tourism &amp; Hospitality Management or a related field.
  </li>
  <li>
   Minimum 5&ndash;7 years of hospitality experience, preferably in a managerial role.
  </li>
  <li>
   Strong leadership, crisis management, and problem-solving skills.
  </li>
  <li>
   Proficient in planning, reporting, and budget management.
  </li>
  <li>
   Advanced level of English (a second foreign language is an asset).
  </li>
  <li>
   Proficiency in MS Office and hotel management software.
  </li>
 </ul>
 <p>
 </p>
</div>


Operation Manager

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