operations manager

senior administrator & office coordinator Jobs in Doha

senior administrator & office coordinator

assistant manager - front office Jobs in Doha

assistant manager - front office

front desk agent

front desk associate

front office supervisor

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 The Guest Relations Supervisor is responsible for overseeing the guest relations team to ensure all guests experience outstanding hospitality throughout their stay. This role includes coordinating guest requests, handling VIP guests, and managing feedback to continuously improve guest satisfaction. The Guest Relations Supervisor works closely with other departments to ensure seamless service delivery that aligns with the hotel&rsquo;s standards and enhances the guest experience.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Guest Service and Satisfaction
 </li>
 <ul>
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 Lead the guest relations team in providing warm, personalized service to all guests, ensuring each guest feels valued and cared for.
 </li>
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 Manage VIP and special guest experiences, coordinating with relevant departments to ensure expectations are met and exceeded.
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 Address guest complaints or concerns promptly and professionally, finding effective solutions to ensure guest satisfaction.
 </li>
 </ul>
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 Team Supervision and Training
 </li>
 <ul>
 <li>
 Train, guide, and motivate the guest relations team to uphold the hotel&rsquo;s service standards and policies.
 </li>
 <li>
 Schedule and manage team shifts to ensure adequate coverage and smooth operations at all times.
 </li>
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 Provide feedback to team members, supporting their development and growth.
 </li>
 </ul>
 <li>
 Operations Coordination
 </li>
 <ul>
 <li>
 Coordinate with the front office, Villa Host, and F&amp;B teams to personalize guest experiences and ensure seamless service.
 </li>
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 Monitor guest feedback through surveys, reviews, and in-person interactions, identifying areas for improvement and implementing corrective actions.
 </li>
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 Maintain detailed records of guest preferences, feedback, and incidents to enhance future stays and improve service standards.
 </li>
 </ul>
 <li>
 Promotions and Upselling
 </li>
 <ul>
 <li>
 Inform guests about hotel facilities, activities, and promotions, encouraging them to take advantage of available amenities.
 </li>
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 Identify opportunities to upsell services, upgrades, and packages that enhance the guest experience and increase revenue.
 </li>
 </ul>
 <li>
 Quality Control and Reporting
 </li>
 <ul>
 <li>
 Conduct regular quality checks to ensure the team delivers consistent, high-quality service aligned with the hotel&rsquo;s standards.
 </li>
 <li>
 Generate daily, weekly, and monthly reports on guest feedback, complaints, and team performance for management review.
 </li>
 <li>
 Monitor key performance metrics, such as guest satisfaction scores, and take action as needed to maintain high levels of service.
 
 </li>
 </ul>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Certificate in Hospitality Management or related field preferred.
 </li>
 <li>
 Minimum of 2-3 years&rsquo; experience in guest relations or front office roles within the hospitality industry.
 </li>
 <li>
 Excellent communication, interpersonal, and conflict-resolution skills.
 </li>
 <li>
 Strong leadership abilities with experience in training and supervising a team.
 </li>
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 Proficiency in Front Office Software
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 Detail-oriented and able to multitask in a fast-paced environment.
 </li>
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 Ability to work flexible hours, including weekends and holidays.
 </li>
 <li>
 Proficient in English, both written and spoken
 </li>
 </ul>
</div>

Guest Relations Supervisor

Hyatt Regency

<div>
 
 Organization- Hyatt Regency Doha
 
 
 
 
 Summary
 
 
 
 About Hyatt Regency Oryx Doha
 
 
 Welcome to Hyatt Regency! One of Hyatt's very first brands of hotels and resorts, Hyatt Regency brings people together and fosters connections at more than 175 Hyatt Regency hotels and resorts worldwide.
 
 
 The alluringly modern Hyatt Regency Oryx Doha is conveniently located close to Hamad International Airport and just a few minutes away from the heart of the city, the palm-fringed Corniche, National Museum of Qatar and Doha&rsquo;s business district. With its contemporary architecture and warm hospitality, the hotel creates the perfect ambience for business and leisure travelers through stress-free environment designed for productivity and peace of mind with the tools to stay connected and energized.
 
 
 About the role:
 
 
 We are currently on the lookout for an experienced Assistant Manager - Front Office to join our team. We are looking for a bright, energetic leader who will be responsible for delivering the brand promise by assisting the Front Office Manager to run successfully the Front Office operations in the hotel, including: Front Desk, Guest Services, Concierge, Club Olympus and Regency Club. You will be playing a key role in delivering a seamless and memorable guest experience in the hotel, having strong accountability for major guest experience functions, with the focus on the exceptional customer service and the ability to improve the bottom line.
 
 
 
 Qualifications
 
 
 
 What we are looking for:
 
 
 At Hyatt, we care for people so they can be their best. The ideal candidate will the one for who Care comes from a place of empathy and authentic human connection, who cares by truly seeing people and getting to know them as unique individuals so they can design and deliver personal experiences.
 
 
 Exceptional interpersonal skills showing care and the ability to connect and care for our guests
 
 
 International experience in luxury hotel brands demonstrating adaptability to a range of cultures and environments
 
 
 Desire to constantly learn and ambition to grow, setting an exceptional leadership example
 
 
 Ability to work under pressure
 
 
 Excellent written and spoken English
 
 
 What we are offering:
 
 
 Competitive tax free salary and benefits
 
 
 Opportunities for career growth within the global company
 
 
 Discounted rooms at Hyatt wordwide
</div>

Assistant Manager - Front Office

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 We are seeking a proactive and guest-focused Duty Manager, you will act as the face of the luxury 5* hotel, ensuring seamless service delivery and resolving guest concerns promptly and professionally. Your leadership and problem-solving skills will be critical in maintaining our reputation for outstanding hospitality.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Act as the primary point of contact for guest inquiries, concerns, and feedback, ensuring a prompt and satisfactory resolution.
 </li>
 <li>
 Oversee day-to-day operations ,Shifts particularly during peak hours, and ensure smooth coordination across departments.
 </li>
 <li>
 Lead and inspire the front desk, concierge, and guest services teams to deliver exceptional service.
 </li>
 <li>
 Handle escalated guest issues with professionalism and empathy.
 </li>
 <li>
 Monitor guest satisfaction metrics and implement initiatives to enhance the guest experience.
 </li>
 <li>
 Prepare and monitor accounts ensures correct account procedures are followed.
 </li>
 <li>
 Assist in training and mentoring staff to uphold the highest hospitality standards.
 </li>
 <li>
 Manage VIP 5* guest experiences, ensuring personalized service and attention to detail.
 </li>
 <li>
 Ensure compliance with hotel policies, procedures, and standards.
 </li>
 <li>
 Prepare shift reports and communicate relevant details to the management team.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Qualifications
 
 
 Degree in Hospitality Management or similar
 
 
 <ul>
 <li>
 Work experience in Middle East in a 4-5 star hotels
 </li>
 <li>
 Work experience in supervisory roles in Front Office
 </li>
 <li>
 Excellent command of English language (both Oral and Written).
 </li>
 <li>
 Arabic language will be an advantage
 </li>
 <li>
 Knowledge of the OPERA Cloud system
 </li>
 <li>
 Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties.
 </li>
 <li>
 Must be able to work well under pressure in a fast paced and constantly changing environment.
 </li>
 </ul>
</div>

Duty Manager

Moonlight Hospitality and Hotel Operation Management

Job Title: Housekeeping SupervisorCompany: Moonlight Hospitality and Hotel Operation ManagementLocation: Doha, QatarEmployment Type: Full-TimeAbout the RoleMoonlight Hospitality and Hotel Operation Management is seeking an experienced and motivated Housekeeping Supervisor to lead our housekeeping team and ensure the highest standards of cleanliness, hygiene, and guest satisfaction. The ideal candidate must have at least 1 year of supervisory experience and 3 years of housekeeping experience in the hospitality sector.Key Responsibilities<ul><li>Supervise daily housekeeping operations, ensuring all rooms and public areas meet company cleanliness and presentation standards.</li><li>Assign tasks, monitor performance, and support housekeeping staff throughout their shifts.</li><li>Conduct regular inspections of guest rooms, corridors, and public spaces.</li><li>Train, guide, and mentor new and existing housekeeping team members.</li><li>Manage inventory levels of cleaning supplies, linens, and amenities; prepare requisitions as needed.</li><li>Address guest requests and complaints promptly and professionally.</li><li>Coordinate with the Front Office and Maintenance teams to ensure smooth operation.</li><li>Ensure adherence to health, hygiene, and safety regulations.</li><li>Prepare daily reports and assist the Housekeeping Manager with administrative tasks.</li></ul>Qualifications<ul><li>Minimum 1 year of experience as a Housekeeping Supervisor in a hotel or hospitality environment.</li><li>At least 3 years of total housekeeping experience within the hospitality industry.</li><li>Strong leadership, delegation, and people management skills.</li><li>Excellent attention to detail and commitment to service quality.</li><li>Good communication skills in English; additional languages are an advantage.</li><li>Ability to work under pressure and manage multiple tasks.</li><li>Flexible to work shifts, weekends, and holidays.</li></ul>What We Offer<ul><li>Competitive salary and benefits</li><li>Accommodation and meals (if applicable)</li><li>Health insurance and paid leave</li><li>Training and career development opportunities</li></ul>To Apply: Please send your updated CV with the subject line: &ldquo;Housekeeping Supervisor Application&rdquo; at maria@wonderpalace.com.qaJob Types: Full-time, Permanent

Housekeeping Supervisor

Marriott International

<div>Additional Information 
Job Number25195190 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
<div>Procesar todos los registros de ingreso de los hu&eacute;spedes, verificar su identidad, la forma de pago, asignarles una habitaci&oacute;n, entregarles y activar las llaves de la habitaci&oacute;n. Abrir cuentas precisas para cada hu&eacute;sped seg&uacute;n sus requerimientos. Ingresar informaci&oacute;n sobre el programa de puntos Marriott Rewards. Asegurarse de que las tarifas se ajusten a las normas del mercado y de que se documenten todas las excepciones que surjan. Obtener los pagos antes de entregar las llaves de la habitaci&oacute;n y verificar o reajustar la facturaci&oacute;n. Recopilar y revisar los informes, registros y listas de imprevistos diarios. Completar los informes del cajero y los informes de cierre. Brindar indicaciones e informaci&oacute;n a los hu&eacute;spedes sobre la manera de llegar a destinos y ofrecer informaci&oacute;n sobre el hotel. Responder a las solicitudes de los hu&eacute;spedes contactando al personal apropiado si fuera necesario. Hacer un seguimiento para asegurarse de que se hayan atendido las solicitudes. Procesar todos los medios de pago, comprobantes, desembolsos y gastos. Balancear y entregar los recibos. Computar y asegurar la caja al comenzar y finalizar el turno. Obtener autorizaciones manuales y cumplir con todos los procedimientos de Contabilidad. Notificar a Prevenci&oacute;n de P&eacute;rdidas o a Seguridad cualquier denuncia de robo presentada por un hu&eacute;sped. Asistir a la gerencia en la capacitaci&oacute;n, evaluaci&oacute;n, asesoramiento, motivaci&oacute;n y entrenamiento de los empleados y servir como ejemplo y primer punto de contacto del proceso de &quot;Garant&iacute;a de tratamiento justo y pol&iacute;tica de puertas abiertas&quot;. Cultivar y mantener relaciones de trabajo positivas, apoyar al equipo para alcanzar los objetivos comunes y escuchar y responder de manera apropiada las inquietudes de los empleados. Cumplir con todas las pol&iacute;ticas y los procedimientos de la compa&ntilde;&iacute;a; informar al gerente los accidentes, las lesiones y las condiciones laborales inseguras; asegurarse de que el uniforme y la apariencia personal sean pulcras y profesionales; mantener la confidencialidad de la informaci&oacute;n patentada y proteger los bienes de la compa&ntilde;&iacute;a. Recibir y reconocer a los hu&eacute;spedes de acuerdo con los est&aacute;ndares de la compa&ntilde;&iacute;a, anticiparse a sus necesidades de servicio y atenderlas, asistir a las personas con discapacidades y agradecer a los hu&eacute;spedes con aprecio genuino. Hablar utilizando un lenguaje claro y profesional, preparar y revisar los documentos escritos de manera exacta y completa y atender los tel&eacute;fonos utilizando el protocolo adecuado. Asegurar el cumplimiento de los est&aacute;ndares de calidad. Ingresar y localizar informaci&oacute;n mediante la utilizaci&oacute;n de computadoras o sistemas de punto de venta (Point of Sales, POS). Estar de pie, tomar asiento o caminar durante un per&iacute;odo prolongado de tiempo. Mover, levantar, transportar, empujar, arrastrar y ubicar sin ayuda objetos que pesen 10 libras o menos. Ejecutar otros deberes de trabajo razonables solicitados por supervisors. 
<div></div>
APTITUDES DESEABLES 
<div></div>
Educaci&oacute;n:T&iacute;tulo de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educaci&oacute;n General. 
<div></div>
Experiencia laboral af&iacute;n:Al menos 1 a&ntilde;o de experiencia laboral af&iacute;n. 
<div></div>
Experiencia como supervisor:Al menos 1 a&ntilde;o de experiencia como supervisor. 
<div></div>
Licencia o certificaci&oacute;n:Ninguna</div> 
<div></div>
<div></div>En Marriott International, nos comprometemos a ofrecer igualdad de oportunidades, a hacer que todos se sientan bienvenidos y a facilitar el acceso a oportunidades laborales. Promovemos activamente un entorno en el que se valora y celebra la diversidad de or&iacute;genes de nuestros asociados. Nuestra gran fortaleza yace en la exquisita fusi&oacute;n de culturas, talentos y experiencias de nuestros asociados. Nos comprometemos a no discriminar por motivos de discapacidad, condici&oacute;n de veterano u otras caracter&iacute;sticas protegidas por la legislaci&oacute;n vigente.
St. Regis Hotels &amp; Resorts, combinando el glamour atemporal con un esp&iacute;ritu de vanguardia, se compromete a brindar experiencias exquisitas en m&aacute;s de 50 hoteles y resorts de lujo en las mejores ubicaciones de todo el mundo. Comenzando con el debut del hotel St. Regis en Nueva York con John Jacob Astor IV a principios del siglo XX, la marca sigue comprometida con un nivel de servicio incondicional que se adelante a las necesidades de los hu&eacute;spedes, ofrecido a la perfecci&oacute;n por un equipo de amables anfitriones que combinan la sofisticaci&oacute;n cl&aacute;sica con la sensibilidad moderna, as&iacute; como el servicio de mayordomo exclusivo. Te invitamos a consultar las oportunidades de empleo en St. Regis. Al unirte a St. Regis, te unes a una cartera de marcas con Marriott International. Estar&aacute;s donde puedes llevar a cabo tu mejor trabajo, comenzar&aacute;s a cumplir tu prop&oacute;sito, formar&aacute;s parte de un incre&iacute;ble equipo mundial y te convertir&aacute;s en tu mejor versi&oacute;n.</div></div>

Supervisor-Guest Service

One Imperium

Role Summary The Sales Executive is the front-line sales team member: greeting inquiries, converting leads into registrations, guiding parents through the registration process, and upselling additional services.Key Responsibilities<ul><li>Respond quickly and professionally to all inquiries (walk-ins, calls, WhatsApp, social media), per SOP: in-person within 2 minutes; digital within 1 hour during office hours.</li><li>Use friendly, clear language aligning with Elite&rsquo;s customer interaction standards (Section 7).</li><li>Capture lead information accurately in the ERP / CRM: name, contact, age of child, swimming experience, inquiry type.</li><li>Follow the lead-follow-up schedule: initial response, day-3 follow-up, day-7 final follow-up if no response.</li><li>Manage registration process: ensure paperwork (T&amp;C, medical, liability) is completed, and collect payments, issuing correct receipts.</li><li>Coordinate with Admin to confirm class availability before confirming enrollment.</li><li>Promote additional programs logically: private lessons, adult swim, merchandise, ladies-only branch options, etc., in a value-driven, parent-centric way.</li><li>Handle minor complaints or concerns; escalate more serious ones to the Sales Supervisor following protocol.</li><li>Maintain and update CRM data daily: lead status (converted, lost, pending), payment status, follow-up notes.</li><li>Meet or exceed monthly sales targets, conversion goals, and upsell metrics set by the Sales Supervisor.</li><li>Attend regular sales team meetings, training, and coaching sessions.</li></ul>Qualifications &amp; Requirements<ul><li>1&ndash;2 years of sales experience or customer service, preferably in education, recreation, or youth-focused business.</li><li>Strong communication and interpersonal skills.</li><li>Organized and detail-oriented: comfortable with CRMs / ERPs, maintaining accurate lead records.</li><li>Customer-centric mindset: respectful, empathetic, and patient, especially when dealing with parents.</li><li>Professional appearance, punctuality, and alignment with Elite&rsquo;s code of conduct.</li><li>Basic knowledge of swimming (or willingness to learn) is beneficial.</li><li>Ability to work well in a team and follow escalation procedures per internal structure.</li></ul>Performance Indicators (KPIs)<ul><li>Lead Conversion Rate</li><li>Number of New Enrollments Per Month</li><li>Upsell Rate</li><li>CRM Data Quality (accuracy, timeliness)</li><li>Parent / Customer Satisfaction Feedback</li><li>Attendance &amp; Punctuality</li></ul>Job Type: Full-time

Female Sales Executive - Swim Academy

COMO Facilities Management Services

Key Responsibilities:<ul><li>Reception &amp; Front Desk Operations:</li><li>Supervise daily front desk activities, including check-in, check-out, and resident registration processes.</li><li>Ensure accurate maintenance of resident records, ID logs, visitor passes, and room allocation.</li><li>Respond to resident inquiries, concerns, and requests promptly and professionally.</li><li>Coordinate with housekeeping, maintenance, transport, and catering teams to resolve resident issues and concerns efficiently.</li><li>Staff Supervision &amp; Training:</li><li>Lead, supervise, and support receptionists and clerks on duty to ensure high service standards.</li><li>Prepare duty schedules, monitor staff attendance, and ensure proper shift coverage.</li><li>Train new reception staff on camp rules, systems, and customer service standards.</li><li>Conduct performance reviews and provide ongoing coaching to ensure continuous improvement.</li><li>Resident &amp; Visitor Management:</li><li>Enforce camp rules and regulations related to visitors, security, and use of common areas.</li><li>Monitor resident movements, report absences, violations, or safety concerns.</li><li>Act as the escalation point for resident complaints, disputes, or concerns, ensuring issues are resolved professionally and promptly.</li><li>Administration &amp; Reporting:</li><li>Maintain updated occupancy lists, room assignment records, and monthly accommodation reports.</li><li>Track and report issues related to facilities, security, or resident welfare to the appropriate departments.</li><li>Ensure all documentation (passports, ID copies, contracts) is properly recorded, stored, and compliant with camp policies.</li><li>Generate daily, weekly, and monthly reports as needed for internal use.</li><li>Safety &amp; Compliance:</li><li>Ensure compliance with company policies, camp regulations, and local government requirements.</li><li>Support and coordinate emergency procedures (e.g., fire drills, medical emergencies, evacuations) to ensure staff and resident safety.</li><li>Maintain cleanliness and order in the reception area and common spaces to provide a welcoming environment.</li></ul>Qualifications &amp; Skills:<ul><li>Education: High school diploma or equivalent (degree or diploma in hospitality, business administration, or a related field is preferred).</li><li>Experience: 2&ndash;4 years of experience in reception/front desk roles, preferably in staff accommodation, labour camps, or hospitality environments.</li><li>Skills:</li><li>Strong supervisory and people management skills.</li><li>Excellent communication skills, both verbal and written (English is essential; knowledge of Hindi, Arabic, or other languages is an advantage).</li><li>Proficiency in MS Office (Word, Excel, Outlook) and camp management software (e.g., reservation or record-keeping systems).</li><li>Strong problem-solving skills with the ability to remain calm under pressure and handle conflicts professionally.</li><li>Knowledge of basic health, safety, and emergency procedures.</li><li>Ability to multitask and manage competing priorities effectively.</li></ul>Work Environment:<ul><li>The role is based at the labour camp/staff accommodation reception area, with high interaction with residents, contractors, and service providers.</li><li>Flexibility to work shifts, weekends, and public holidays is required based on camp operations.</li><li>The Reception Supervisor must maintain a professional and approachable demeanor while managing high-volume interactions with diverse groups of people.</li></ul>Job Types: Full-time, PermanentPay: QAR2,200.00 - QAR2,500.00 per month

RECEPTION SUPERVISOR - LABOUR CAMP

Explore 1124+ Front office supervisor in Doha this December. Find roles across top companies and apply now to boost your career.