front desk agent

hr coordinator

operations manager

call center supervisor

corporate sales supervisor

front office supervisor

Moonlight Hospitality and Hotel Operation Management

Job Title: Front Office ManagerLocation: Doha, QatarCompany: Moonlight Hospitality and Hotel Operation ManagementEmployment Type: Full-TimeAbout the RoleWe are looking for an experienced and service-oriented Front Office Manager to lead our front office operations and ensure exceptional guest experiences. The ideal candidate will have a strong background in hospitality, excellent leadership skills, and the ability to maintain high service standards while managing the day-to-day activities of the front office team.Key Responsibilities<ul><li>Supervise and oversee all front office functions including reception, guest relations, reservations, and concierge services.</li><li>Ensure smooth daily operations, effective room allocation, and accurate guest billing.</li><li>Lead and motivate the front office team to deliver outstanding guest service at all times.</li><li>Handle guest complaints and requests promptly, professionally, and efficiently.</li><li>Coordinate with other hotel departments (Housekeeping, Maintenance, F&amp;B) to ensure seamless guest experiences.</li><li>Develop and implement front office procedures and service standards.</li><li>Monitor staff performance, conduct training, and ensure adherence to company policies.</li><li>Prepare daily reports, occupancy forecasts, and performance summaries for management review.</li><li>Support revenue management and upselling initiatives to maximize occupancy and profitability.</li><li>Maintain compliance with hotel brand standards and local regulations.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Hospitality Management or a related field.</li><li>Minimum 3 years of front office experience, with at least 1 year in a supervisory or managerial role.</li><li>Strong knowledge of hotel front office operations, online booking platforms policies, PMS systems (Opera or equivalent), and reservation processes.</li><li>Excellent communication, leadership, and problem-solving skills.</li><li>High attention to detail and a passion for guest satisfaction.</li><li>Ability to manage a team in a fast-paced environment with professionalism and composure.</li><li>Fluency in English; knowledge of Arabic or other languages is an advantage.</li></ul>What We Offer<ul><li>Competitive salary and benefits package</li><li>Accommodation and meals (if applicable)</li><li>Health insurance and paid annual leave</li><li>Professional development and career advancement opportunities</li></ul>To Apply: Please send your updated CV and a brief cover letter explaining your experience and suitability for the role to maria@wonderpalace.com.qaJob Types: Full-time, Permanent

Front Office Manager

Hilton

<div>Front Desk Manager
A Front Desk Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
What will I be doing? 
 
As Front Desk Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Oversee the entire Front Office operation to maintain high standards</li><li>
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li><li>
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li><li>
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li><li>
Set departmental objectives, work schedules, budgets, policies, and procedures</li><li>
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li><li>
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li><li>
Maintain good communication and working relationships with all hotel departments</li><li>
Monitor staffing levels to meet cover business demands</li><li>
Conduct monthly communication meetings and produce minutes</li><li>
Manage staff performance issues in compliance with company policies and procedures</li><li>
Recruit, manage, train and develop the Front Office team</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Assist with other departments, as necessary</li></ul>
What are we looking for? 
 
Front Desk Manager serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A degree or diploma in Hotel Management or equivalent</li><li>
A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector</li><li>
High level of IT proficiency</li><li>
High level of commercial awareness and sales capabilities</li><li>
Experience of managing people and developing people</li><li>
Previous experience of managing a department and Profit and Loss account</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high level of customer service</li><li>
Ability to work under pressure</li><li>
Excellent grooming standards</li><li>
Flexibility to respond to a variety of work situations</li><li>
Ability to work on your own and as part of a team</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Familiar with Property Management Systems</li><li>
A degree or diploma in Hotel Management or equivalent</li></ul> 
What will it be like to work for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

Front Desk Manager

IHG Hotels & Resorts

<div><div><div>About Us
</div><div>As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand.
</div><div>Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
</div><div>If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
</div><div>Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach &amp; Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.
</div><div>Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.
</div><div>Your Day to Day
</div><div>As a Duty Manager, you will be at the heart of our hotel operations, ensuring smooth day-to-day performance while representing senior management during your shift. You will:
<ul><li>Oversee the daily operations of the Front Office and ensure guest satisfaction at all times.</li>
<li>Act as the main point of contact for guests, handling special requests, feedback, and complaints with professionalism and empathy.</li>
<li>Support the Front Office Manager in leading, coaching, and motivating the team to deliver outstanding service.</li>
<li>Ensure all hotel standards, policies, and procedures are consistently followed.</li>
<li>Monitor room availability, occupancy, and revenue opportunities in coordination with the Reservations and Revenue teams.</li>
<li>Conduct regular inspections of public areas and guest rooms to ensure quality and cleanliness.</li>
<li>Respond effectively to emergency situations and ensure guest and team safety at all times.</li>
<li>Represent hotel management in the absence of senior leaders, making confident operational decisions.</li>
</ul></div><div>What We Need From You
</div><div>Ideally, you'll have some or all of the following competencies and experience we're looking for:
</div><div><ul><li>Previous experience in Front Office operations, preferably in a supervisory or duty management role within a 5-star luxury hotel.</li>
<li>Excellent communication and interpersonal skills, with fluency in English (Arabic or other languages are an advantage).</li>
<li>Strong leadership presence, problem-solving ability, and guest-oriented mindset.</li>
<li>Familiarity with Opera PMS or similar hotel management systems.</li>
<li>The ability to remain calm, professional, and efficient under pressure.</li>
<li>A passion for creating memorable guest experiences and developing your team.</li>
</ul></div></div><div>What We Offer
</div><div>We&rsquo;ll reward all your hard work with competitive salary and benefits.
</div><div>Join us and you&rsquo;ll become part of the global IHG family &ndash; and like all families, all our individual team members share some winning characteristics. As a team, we work better together &ndash; we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.
</div><div>So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
</div>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Duty Manager

Rixos

<div>Company Description 
The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Reservations Supervisor and build your career with us. 
Job Description 
<ul><li>
Checking reservations daily for compliance to ensure that the minimum response time is maintained for all reservation requests.</li><li>
Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc.</li><li>
Planning and using efficient organizational skills to run the daily operation.</li><li>
Organizing on-the-job and weekly training for all staff.</li><li>
To keep reservations staff informed on all changes or developments within the hotel and the company.</li><li>
To spot-Check reservations made the previous day and Check all VIP arrivals</li><li>
Training, developing, and motivating staff to increase productivity.</li><li>
To keep department informed of all changes in the customer profile, rates, strategies, promotions and specials.</li><li>
Conduct shift briefings</li></ul> 

Qualifications 
<ul><li>
Minimum one year experience with the same position in a 5 star hotel</li><li>
University Degree</li></ul></div>

Reservation Supervisor

Mandarin Oriental

<div>
 Mandarin Oriental, Doha is looking for a Guest Relations Agent to join our Front Office team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
 
 
 
 About The Job
 
 
 
 Based at Mandarin Oriental, Doha within the Front Office Department in Doha, The Guest Relations Agent will meet and exceed guest expectations by providing efficient and courteous Guest Relations service in accordance with Legendary Quality Experiences. The Guest Relations Agent will meet, greet and escort all VIP guests and will ensure a smooth arrival and a fond farewell. It is the mission and intent of this position that the incumbent will keep the guest&rsquo;s perspective in mind at all times and carry out the mission of the Rooms Division. The Guest Relations Agent reports to the Concierge and Guest Relations Manager.
 
 
 
 As Guest Relations Agent, you will be responsible for the following duties
 
 
 
 <ul>
 <li>
 Help the Guest Relations Supervisor to inspect all VIPs rooms prior to arrival and ensure all requests are met
 </li>
 <li>
 Help the Guest Relations Management Team to meet and greet guests
 </li>
 <li>
 Prepare the Daily Communication Form
 </li>
 <li>
 Handle amenity requests and other guest relations programmes
 </li>
 <li>
 Run and Participate in the VIPs meeting
 </li>
 <li>
 Assists the Front Office during need periods
 </li>
 <li>
 Handles guests&rsquo; complaints
 </li>
 <li>
 Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&amp;B departments
 
 
 </li>
 </ul>
 
 As Guest Relations Agent, we expect from you
 
 
 
 <ul>
 <li>
 Minimum 2 year of experience working in a 5-star hotel environment
 </li>
 <li>
 A minimum of 1 years of Front Office experience
 </li>
 <li>
 Previous experience working in the Middle East Region is an advantage
 </li>
 <li>
 Strong commands of Microsoft Office products
 </li>
 <li>
 Effective verbal and written communication skills in English. Arabic is an advantage
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 <li>
 A competitive salary and benefits packages
 </li>
 <li>
 Transportation and Housing provided
 </li>
 <li>
 Relocation and Vacation Tickets
 
 
 </li>
 </ul>
 
 We&rsquo;re Fans. Are you?
 
</div>

Guest Relations Agent

Al Nasr Driving Academy

IMMEDIATE REQUIREMENT!!!Actively hiring for Hospitality Supervisor cum Storekeeper locally in Doha (Qatar).JOB TITLE: Hospitality Supervisor cum Store keeperJOB TYPE: Full TimeWORKING HOURS: 8 hours/dayLOCATION: (Doha) QatarPAY RANGE: To be discussedLANGUAGE: English (Required)EDUCATIONAL REQUIREMENTS: High School Diploma or Equivalent.COMPUTER SKILLS: Good Knowledge of Microsoft (Excel, Word, Power Point)Experience: At least 1 to 2 years of experience as Hospitality supervisor and StorekeeperNOC Requirements: RequiredAdditional Requirements: Ready to join immediately.JOB DESCRIPTION:<ul><li>Manage daily team operations, provide feedback, and act as a link between employees and senior management.</li><li>Core responsibilities include training, scheduling, conflict resolution, performance evaluations, and identifying career advancement opportunities.</li><li>Keeping a record of sales and restocking the store accordingly.</li><li>Managing and training store staff.</li><li>Assist in daily business functions, including opening and closing procedures for each business day</li><li>Assists in managing the day-to-day work flow of office staff to ensure adherence to quality standards, deadlines and proper procedures.</li><li>Ensure the management of inventories: control of the rotation of goods, verification of their availability, procurement from suppliers, tidying, cleaning, inventory.</li><li>Ensuring that the store is kept clean and organized.</li><li>Mediating any confrontations between staff and clients, and de-escalating the situation.</li><li>Assists in planning and execution of office activities. Monitor and administer time and attendance policy</li><li>Coordinates procedural updates, identifies opportunities and makes recommendations for procedural improvements</li><li>Monitor escalation issues and supervises staff to assure accountability in compliance with departmental goals</li><li>Execute operational projects and coordination of activities.</li><li>Selects, assign, develops, and evaluates personnel to ensure the effective and efficient operation of the function.</li><li>Replenish supply inventories following established guidelines.</li></ul>If you are interested feel free to reach me at (Email:careers.alnasrstargroup@gmail.com)About us:AL NASR STAR GROUP is part of a prominent group of businesses exceling in Security, Cleaning &amp; Hospitality, manpower supply, recruitment of both white collar and blue collar, Contracting &amp; Real Estate.Our fully integrated management system and adherence to high quality standards of service enables Al Nasr Star Group to maintain it's distinctive reputation. The scope of our service, depth of experience and the quality of our people has positioned us at the front of the pack.Job Type: Full-timePay: QAR1,800.00 - QAR2,000.00 per monthExperience:<ul><li>SUPERVISOR: 1 year (Preferred)</li><li>STOREKEEPER: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>

HOSPITALITY SUPERVISOR CUM STORE KEEPER

Accor

<div><div>Company Description</div> 
At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.
Join a team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.
This is a senior role with scope for real impact and growth possibilities for an ambitious applicant. Make it your next move.<div> 
Job Description</div> 
We are seeking a detail-oriented and analytical Income Auditor to join our finance team at Swissotel Corniche Park Towers Doha, Qatar. As an Income Auditor, you will play a crucial role in ensuring the accuracy and integrity of our financial records by conducting thorough audits and maintaining precise financial documentation.<ul><li>
Audit and balance all front office postings, settlements, and hotel reports to ensure accuracy and compliance with financial standards</li><li>
Manage month-end deadlines and schedules, preparing income journal entries in a timely manner</li><li>
Reconcile credit card commissions, food and beverage point of sale systems, and monitor front office rebates</li><li>
Review and authorize food and beverage voids, paid outs, and miscellaneous charges</li><li>
Prepare and distribute daily operational packages to relevant departments, providing clear and concise financial information</li><li>
Assist with month-end closing procedures and perform account analysis to identify and report discrepancies</li><li>
Support the General Cashier with surprise float counts and step in for the Audit Supervisor when necessary</li><li>
Collaborate with various departments to ensure smooth financial operations and resolve any discrepancies</li><li>
Implement and maintain internal control procedures to safeguard company assets and ensure compliance with financial regulations</li><li>
Stay updated on industry trends and best practices in income auditing and financial management</li></ul><div> 
Qualifications</div> 
<ul><li>
Bachelor's degree in Accounting, Finance, or a related field</li><li>
Proven experience in income auditing, preferably in the hospitality industry</li><li>
Strong knowledge of generally accepted accounting principles (GAAP) and financial reporting standards</li><li>
Proficiency in accounting software and Microsoft Office Suite, particularly Excel</li><li>
Excellent analytical and problem-solving skills with a keen eye for detail</li><li>
Strong mathematical abilities and accuracy in numerical data handling</li><li>
Ability to manage multiple tasks and meet tight deadlines in a fast-paced environment</li><li>
Effective communication skills, both verbal and written, to interact with various stakeholders</li><li>
Experience with hotel property management systems and point of sale systems is preferred</li><li>
Knowledge of local tax regulations and financial compliance requirements in Qatar is a plus</li><li>
Demonstrated ability to work independently and as part of a team</li><li>
Strong ethical standards and commitment to maintaining confidentiality of financial information</li></ul><div> 
Additional Information</div> 
Your team and working environment: 
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture 
Note: Customization may be included for any specific local or legislative requirements, such as work permits</div>

Income Auditor

Explore 997+ Front office supervisor in Doha this November. Find roles across top companies and apply now to boost your career.