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customer operations supervisor

front office supervisor

Marriott International

<div>Additional Information 
Job Number26000016 
Job CategoryRooms &amp; Guest Services Operations 
LocationLe M&eacute;ridien Istanbul Etiler, Cengiz Topel Caddesi No: 39, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34337 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Front Office Supervisor

Swissôtel

<div>Company Description 
Where passion drives life, join us at Accor! 
As one of the world&rsquo;s leading hospitality groups, Accor shapes the industry with more than 45 brands, over 5,700 hotels, and more than 10,000 restaurants across 110 countries. 
With a focus on innovation and excellence, Accor invites you to a world where you can develop yourself, feel at home, and make a difference through each brand. 
If you're looking to be part of a global team and set new milestones in your career, join the Accor family and let&rsquo;s shape the future together!
Pioneering the art of responsible hospitality connecting cultures, with heartfelt care.
✨ Hospitality is a work of heart. 
Join us and become a Heartist&reg;.
Swiss&ocirc;tel The Bosphorus, Istanbul
As one of Istanbul&rsquo;s most distinguished hotels, Swiss&ocirc;tel The Bosphorus is located in Beşiktaş and has been providing an exceptional five-star luxury accommodation experience since 1991.
Featuring 566 rooms and suites, 29 event venues, and 3 grand ballrooms, Swiss&ocirc;tel offers a sophisticated environment for meetings and events, accommodating groups ranging from 5 to 1,200 guests.
Besides being a luxury hotel, Swiss&ocirc;tel is also a premier gastronomic destination. You will have the opportunity to advance your career within famous restaurants and bars such as Chalet, 16 Roof, Madhu&rsquo;s and Sabrosa.
Are you ready to join this esteemed brand and take the next step in your career at Swiss&ocirc;tel? 
Job Description<ul><li> 
Greet and check-in/check-out guests in accordance with Swissotel standards</li><li>
Handle room reservations, modifications, and cancellations efficiently</li><li>
Process payments, deposits, and billing with accuracy and attention to detail</li><li>
Anticipate guest needs and coordinate with relevant departments to fulfill requests</li><li>
Provide information about room types, hotel services, special packages, and promotions</li><li>
Maintain accurate records, complete daily reports, and manage shift handovers smoothly</li><li>
Promote and manage loyalty program memberships</li><li>
Assist with Executive Lounge operations, including guest registration and concierge duties</li><li>
Provide orientation and on-the-job training for new colleagues as a buddy/trainer</li><li>
Take on the role of shift leader in the absence of the Front Office Supervisor</li><li>
Uphold cleanliness and organization in front and back office areas</li><li>
Communicate professionally and proactively resolve guest complaints when needed</li></ul> 
Qualifications<ul><li> 
Degree in Hospitality, Tourism or a related field (preferred)</li><li>
Minimum 1-2 years of experience in a similar Front Office role</li><li>
Strong command of English (C1 or above); additional languages are a plus</li><li>
Proficient in Opera PMS or similar hotel management software</li><li>
Excellent communication, problem-solving, and organizational skills</li><li>
Guest-focused, detail-oriented, and a natural team player</li><li>
Flexible with working hours, including night shifts and weekends</li></ul></div>

Receptionist

GEZİ HOTEL BOSPHORUS

<div><h2 class="jobSectionHeader">İş Tanımı</h2><div>
D&uuml;nyada 350'den fazla oteli bulunan &quot;lifestyle otelcilik&quot; anlayışının &ouml;nc&uuml;s&uuml;; &quot;Design Hotels&quot; ve aynı zamanda &quot;Marriott International Hotels&quot; grubunun b&uuml;nyesinde yer alan Otelimizde g&ouml;revlendirilmek &uuml;zere aşağıdaki niteliklere sahip olan &quot;Reservations Supervisor&quot; &uuml;nvanı ile takım arkadaşı arayışımız bulunmaktadır.</div><h2 class="jobSectionHeader">
Aranan Nitelikler</h2>
&Uuml;niversitelerin ilgili b&ouml;l&uuml;mlerinden mezun, 
alanında tecr&uuml;be sahibi, 
İyi derecede İngilizce dil bilgisine sahip, 
Opera otel yazılım sistemine hakim, 
S&ouml;zl&uuml; ve yazılı iletişimi g&uuml;&ccedil;l&uuml;, diksiyonu d&uuml;zg&uuml;n, 
Misafir memnuniyeti odaklı, g&uuml;ler y&uuml;zl&uuml;, 
Yoğun &ccedil;alışma temposuna ayak uydurabilecek, 
 
G&ouml;rev Tanımı: 
 
Telefonla veya mail ile gelen t&uuml;m rezervasyonların alınması, değerlendirilmesi ve sonu&ccedil;landırılması, 
T&uuml;m rezervasyon kayıtlarının istenilen standartlarda bilgisayar kayıtlarında tutulması, gerekli iptal ve değişikliklerin yapılması, 
Otelde konaklamak i&ccedil;in gelecek misafirlerin &ouml;nceden rezervasyonlarının ve fiyatların kontrol edilmesi, 
Departmanlarla gerekli koordinasyonun sağlanması, g&uuml;nl&uuml;k oda işlemlerinin y&uuml;r&uuml;t&uuml;lmesi, 
&Ouml;n B&uuml;ro ile koordineli hareket edilmesi, 
Oda değişikliği ile ilgili isteklerin uygulanması, 
Oda satış ve giriş işlemlerinin yapılması</div>
 <div></div><div><h2 class="jobSectionHeader">&Ouml;zet Bilgiler</h2><ul>
<div>Pozisyon
<div>:</div>
<div>Reservation Supervisor
</div></div><div>Sekt&ouml;r
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div>Kategori
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div>&Ccedil;alışma Şekli
<div>:</div>
<div>Tam zamanlı
</div></div><div>&Ccedil;alışma T&uuml;r&uuml;
<div>:</div>
<div>İş Yerinde
</div></div><div>Pozisyon Seviyesi
<div>:</div>
<div>Uzman
</div></div><div>&Ccedil;alışma Yeri
<div>:</div>
<div>İstanbul Avrupa Yakası
</div></div><div>Deneyim
<div>:</div>
<div>2-5 yıl
</div></div><div>G&uuml;ncelleme Tarihi
<div>:</div>
<div>25.12.2025
</div></div><div>Son Başvuru Tarihi
<div>:</div>
<div>23.02.2026</div></div></ul></div>

Reservations Supervisor

<div>Additional Information 
Job Number26000016 
Job CategoryRooms &amp; Guest Services Operations 
LocationLe M&eacute;ridien Istanbul Etiler, Cengiz Topel Caddesi No: 39, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34337 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
<div>
</div>Marriott International olarak, kapısı herkese a&ccedil;ık ve fırsata erişim imk&acirc;nı sunan bir eşit fırsat işvereni olmaya kararlıyız. &Ccedil;alışma arkadaşlarımızın, &ouml;zg&uuml;n arka planlarına değer verilen ve ge&ccedil;mişleriyle birlikte kabul g&ouml;rd&uuml;kleri bir iş ortamını etkin bir şekilde teşvik ediyoruz. En g&uuml;&ccedil;l&uuml; yanımız, &ccedil;alışma arkadaşlarımızın beraberlerinde getirdikleri zengin k&uuml;lt&uuml;r, yetenek ve deneyimlerdir. Kişinin engellilik durumuna, askerlik durumuna veya y&uuml;r&uuml;rl&uuml;kteki yasalarla korunan diğer durumlara dayalı ayrımcılık da d&acirc;hil olmak &uuml;zere, her t&uuml;rl&uuml; ayrımcılığa karşıyız.
G&ouml;z kamaştırıcı seyahat geleneğinden ilham alan Le M&eacute;ridien&rsquo;de her k&uuml;lt&uuml;r&uuml; &ouml;zellikle Avrupa'ya &ouml;zg&uuml; g&uuml;zel hayatın tadını &ccedil;ıkarma ruhuyla kutluyoruz. Misafirlerimiz, ziyaret ettikleri destinasyonların tadını &ccedil;ıkarmak i&ccedil;in bağlantı kurmayı ve hayatın keşmekeşinden uzaklaşmayı &ouml;nemseyen, meraklı ve yaratıcı, kozmopolit k&uuml;lt&uuml;rlere ilgi duyan bireylerdir. Misafirlere g&uuml;zel hayatın tadını &ccedil;ıkarmaları i&ccedil;in ilham olan deneyimlerle birlikte otantik, zarif ve unutulmaz hizmetler sunuyoruz. Ekibimize katılacak meraklı ve yaratıcı insanlar arıyoruz. Sizin gibi d&uuml;ş&uuml;nen misafirlerle bağlantı kurmayı &ouml;nemli buluyorsanız ve unutulmaz deneyimler yaratmak istiyorsanız, sizi Le M&eacute;ridien'deki kariyer fırsatlarını keşfetmeye davet ediyoruz. Le M&eacute;ridien'e katılarak, Marriott International &ccedil;atısı altındaki bir markalar portf&ouml;y&uuml;n&uuml;n par&ccedil;ası olursunuz. İşinizi en iyi şekilde yapabileceğiniz yeri tercih edin, amacınızı ger&ccedil;ekleştirmeye başlayın, m&uuml;kemmel bir k&uuml;resel ekibin &uuml;yesi olun ve hayallerinize ulaşmayı başarın.</div></div>

Supervisor-Front Office

<div>Additional Information 
Job Number26206919 
Job CategoryRooms &amp; Guest Services Operations 
LocationDelta Hotels Istanbul West, Fatih Caddesi, Dereboyu Sokak No 2A, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34303 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Monitoring Property Operations
<ul><li>Monitors and ensures compliance with all Guidelines to Operations.</li></ul>
<ul><li>Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).</li></ul>
<ul><li>Ensures employees are working in a safe environment.</li></ul>
<ul><li>Manages all period-end inventories.</li></ul> 
Supporting Profitability and Revenue Goals
<ul><li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li></ul>
<ul><li>Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.</li></ul>
<ul><li>Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.</li></ul>
<ul><li>Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.</li></ul>
<ul><li>Administers plans and actions to keep chargebacks and rebates to a minimum.</li></ul>
<ul><li>Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.</li></ul>
<ul><li>Manages employee hours.</li></ul>
<ul><li>Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.</li></ul> 
Supporting Human Resources Activities
<ul><li>Promotes participation in property safety-related programs.</li></ul>
<ul><li>Monitors employee attendance and records absences/tardiness.</li></ul>
<ul><li>Promotes teamwork and employee morale.</li></ul>
<ul><li>Keeps employees informed regarding new operational procedures, standards, or programs.</li></ul>
<ul><li>Assists supervisors in handling employee performance issues (e.g., performance reviews, counseling, and recommendations).</li></ul>
<ul><li>Ensures all employees have complete knowledge of emergency procedures.</li></ul>
<ul><li>Encourages employee relations through gifts, parties, outings.</li></ul>
<ul><li>Creates incentives that will promote better service and profit for the property.</li></ul>
<ul><li>Assists operations manager in processing employee payroll weekly.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don&rsquo;t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what&rsquo;s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Night Manager

Ahlatcı Holding

<div>
 
 
 A Junior/Senior Quantitative Analyst in Crypto Treasury supports pricing, execution, liquidity analysis, and basic risk monitoring across crypto markets while working with senior team members on data-driven trading and treasury systems.
 
 
 
 &nbsp;
 
 
 
 Responsibilities:
 
 
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 Be a part of a team that enables data driven solutions
 
 
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 Develop, implement, and maintain quantitative models to support digital asset treasury activities, including pricing, valuation, and risk management of spot and derivatives
 
 
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 Design execution and pricing models to support best-execution objectives across multiple venues and liquidity providers.
 
 
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 Help to build liquidity analytics to assess market depth, spread dynamics, slippage, and order-book behavior.
 
 
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 Quantify and monitor market, liquidity, counterparty, and basis risk arising from crypto trading and treasury positions.
 
 
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 Support the development of intraday liquidity and cash-flow models under volatile market conditions.
 
 
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 Collect and understand business objectives, data requirements and transform them into valuable insights and analytical solutions
 
 
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 Manage treasury front-office and middle-office processes
 
 
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 Monitor developments in crypto markets, DeFi, macroeconomic factors, and regulatory trends.
 
 
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 Collaborate with engineering teams to integrate quantitative models into electronic trading and treasury systems.
 
 
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 Design monitoring and alerting for model behavior, risk thresholds, and liquidity anomalies.
 
 
 
 
 
 
 Qualifications
 
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 Degree in Mathematics, Statistics, Engineering, Computer Science, or related quantitative fields.
 
 
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 Strong Python skills; experience with Rust/C++ is a plus.
 
 
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 Understanding of crypto market microstructure, spot and derivatives markets.
 
 
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 Experience with market data analysis, APIs, and order-book data.
 
 
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 Strong analytical mindset and ability to work in fast-moving, real-time environments.
 
 
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 3+ year of hands-on experience
 
 
 
 
 
 
 
 Desired Characteristics:
 
 
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 Strong analytical and problem-solving skills
 
 
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 Strong teamwork and communication skills
 
 
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 Eager to learn new tools and technologies
 
 
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 Data-driven analytical mindset
 
 
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 Detail and solution-oriented
 
 
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 Self-starter
 
 
 
 
 
</div>

A Junior/Senior Quantitative Analyst

Rönesans Gayrimenkul Yatırım

<div>
 
 "Ronesans Holding is among the signatories of the UN Global Compact, which calls on companies to align their strategies and operations with the principles of universal human rights, labor, environment, anti-corruption, and adopts principles based on universally accepted statements within the framework of the United Nations Global Compact.
 
 
 Ronesans Holding is an employer that aims to ensure equality in human resources practices by observing transparent and ethical values without compromising its main principles of honesty, competitiveness and innovation. All applications are evaluated according to equal opportunity regardless of gender, language, religion, race, and ethnicity. Discrimination cannot be tolerated."
 
 
 
 
 
 
 We are looking for a team-mate to work as a &ldquo;Financial Reporting Supervisor&rdquo; in our Head Office located in &Idot;stanbul with the following qualifications
 
 ;
 
 
 
 
 <ul>
 <li>
 Bachelor degree in Business Administration, Economics or other Administrative, Science departments from a reputable university,
 </li>
 <li>
 Min. 4 years of experience in one of the big 4 audit firms,
 </li>
 <li>
 Excellent command of verbal and written in English,
 </li>
 <li>
 Consolidation experience is required,
 </li>
 <li>
 Excellent ability to handle multiple tasks in a deadline oriented environment,
 </li>
 <li>
 Strong ability of analytical thinking, teamwork, interaction and negotiation skills,
 </li>
 <li>
 Excellent command of MS-Office Applications with advanced Excel and Word skills,
 </li>
 <li>
 SAP experience, CPA or CFA degree/nomination is a plus,
 </li>
 </ul>
 
 
 
 
 
 Job Description
 
 
 
 
 
 <ul>
 <li>
 Preparing quarterly stand-alone and consolidated financial reports and notes in accordance with IFRS and TFRS,
 </li>
 <li>
 Performing yearly reporting of BRSA (Banking Regulation and Supervision Agency),
 </li>
 <li>
 Performing quarterly financial statements analytical reviews at consolidated level and reporting to the top management,
 </li>
 <li>
 Managing and coordinating relations with various parties including external auditors and financial institutions,
 </li>
 <li>
 Preparing management reports with regard to projects and segment performances,
 </li>
 <li>
 Following up the organizational changes within the Group (merger, acquisitions, sales etc.) and application of the changes on the financial statements,
 </li>
 <li>
 Providing assistance for documentation work with regard to several fields (including but not limited to audit, tenders, national and international organizations),
 </li>
 <li>
 Providing assistance for monitoring the covenants and undertakings under financing agreements and take necessary actions as needed.
 </li>
 </ul>
 
 
</div>

Financial Reporting Supervisor

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