front office supervisor - omani national Jobs in Muscat

front office supervisor - omani national

front desk agent (short-term) Jobs in Muscat

front desk agent (short-term)

guest service centre manager Jobs in Muscat

guest service centre manager

operations manager

front office supervisor

Mandarin Oriental

<div>
 <strong>
  Front Office Supervisor
  <br/>
  <br/>
 </strong>
 Mandarin Oriental Muscat is looking for a Front Office Supervisor to join our Front Office team.
 <br/>
 <br/>
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 <br/>
 <br/>
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 <br/>
 <br/>
 <strong>
  Mandarin Oriental Muscat
  <br/>
  <br/>
 </strong>
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 <br/>
 <br/>
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 <br/>
 <br/>
 <strong>
  Scope of Position
  <br/>
  <br/>
 </strong>
 The Front Office Supervisor will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Front Office Supervisor will run the daily operations of the reception desk. The Front Office Supervisor will assist the Front Office Management team in running daily shifts when needed.
 <br/>
 <br/>
 <ul>
  <li>
   Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the Reception.
  </li>
  <li>
   Provide direction and support to all FO colleagues at any time, particularly during the operational hours.
  </li>
  <li>
   Support the Assistant FO Manager - Front Office Manager when required to train colleagues in accordance with the applicable standards and policies.
  </li>
  <li>
   Follow the duty schedule and assure all tasks are completed at all times in a timely manner.
  </li>
  <li>
   Assure the back and front of house areas of the Reception are clean and tidy at all times.
  </li>
  <li>
   Constantly identify areas for improvement in Front Office service quality through guest comments, comment cards and guest incident reports and share observations and recommendations with the Assistant FO Manager - Front Office Manager
  </li>
  <li>
   Encourage proactive, efficient and effective communication within the team in order to promote a climate of teamwork and enthusiasm.
  </li>
  <li>
   Ensure that Mandarin Oriental, Muscat's grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.
  </li>
  <li>
   Identify departmental learning and development needs for all colleagues of the department and share those with the Assistant FO Manager - Front Office Manager.
  </li>
  <li>
   Checking in advance on manning levels and other parameters affecting shifts on a daily basis.
  </li>
  <li>
   Support the Assistant FO Manager - Front Office Manager to maintain a clear overview of PSMS by carrying out regular checks on accuracy of the system
  </li>
  <li>
   To report through the assigned system and follow up all maintenance defaults affecting delivery of service.
  </li>
  <li>
   To ensure cashiering is carried out properly by the team and daily cash and credit collections are in order and submitted to accounting after end of shift.
  </li>
  <li>
   To perform and check all duties related to shift opening and closing check list.
  </li>
  <li>
   Handle effectively any kind of customer complaints being verbal or written. More severe customer complains will be reported to managers without fail.
  </li>
  <li>
   Greet and escort guests promptly to their rooms.
  </li>
  <li>
   Handle guests&rsquo; complaints
  </li>
  <li>
   Help the Bell team when needed
  </li>
  <li>
   Handle cash drawer properly as outlined in the MODUB Controller&rsquo;s manual
  </li>
  <li>
   Ensure team product knowledge is maintained, updated and regularly tested.
  </li>
  <li>
   Attend and conduct meetings during absence or unavailability of management team.
  </li>
  <li>
   Perform any other reasonable duties as required by the Assistant FO Manager - Front Office Manager.
  </li>
  <li>
   Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
  </li>
  <li>
   Communicate clearly with the Night Auditor and Accounting.
  </li>
  <li>
   Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our commitment to you
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
  </li>
  <li>
   MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
  </li>
  <li>
   Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  </li>
  <li>
   Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
  </li>
 </ul>
</div>


Front Office Supervisor - Omani National

TIVOLI

<div><b>Company Description</b><p><br>
Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.</p><b><br>
Job Description</b><p><br>
In this role you are a key ambassador for the hotel and the brand, and will work with your team to create one of the most powerful first impressions for our guests. You will need a friendly outgoing personality, and will be an information provider, diplomat, salesperson and hotel representative, all of which needs to be carried out with the utmost politeness, efficiency, and friendliness. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including; room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience.</p><b><br>
Qualifications</b><ul><li><br>
College diploma in hotel management or related field.</li><li>Previous experience as an Guest Service Centre Supervisor in Front Office.</li><li>Excellent oral communication skills.</li><li>Experience with Front Office systems.</li><li>Fluent in English, both written and spoken.</li></ul></div>

Senior Guest Service Centre Manager

Guest Service Centre Manager

Alila Hotels

<div>
 <strong>
  Organization- Alila Jabal Akhdar
  <br/>
  <br/>
 </strong>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 <strong>
  J ob S ummary
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets
  </li>
  <li>
   To supervise, train &amp; implement all safety policy &amp; procedure as per laid down in the company emergency &amp; continuity business plan
  </li>
  <li>
   Promote the desired work culture around the core value of Alila Resort and the brand ethos
  </li>
  <li>
   To sell and cross sell all resort facilities and service, such as participating actively in FIT marketing
  </li>
  <li>
   To maintain good relations with local travel agents and other outside contacts
  </li>
  <li>
   To have complete understanding of pricing strategy and sell accordingly
  </li>
  <li>
   Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned.
  </li>
  <li>
   To wear the correct uniform, name badges at all the times
  </li>
  <li>
   To be apart in the building of an efficient team of employee by taking and active interest in their welfare, safety and development
  </li>
  <li>
   To provide a courteous and professional service at all times
  </li>
  <li>
   To provide the necessary skills to perform their duties with the maximum efficiency
  </li>
  <li>
   To provide the correct standards and method of service are maintained as stated in the department&rsquo;s operation manual
  </li>
  <li>
   To provide a complete understanding of and adhere to the hotel&rsquo;s employee rules and regulations
  </li>
  <li>
   To provide a complete understanding of and adhere to the hotel&rsquo;s policy relating to fire, hygiene, health and safety
  </li>
  <li>
   To plan the weekly operation Roster with coordination of front office supervisor.
  </li>
  <li>
   Ensure accuracy of reservation information in OPMS
  </li>
  <li>
   Drive and collect all the guest information while creating the reservation.
  </li>
  <li>
   Review daily arrival report to ensure accuracy of data updated in the system.
  </li>
  <li>
   To ensure all the calls and guest inquires answered in timely manner.
  </li>
  <li>
   Implement and drive the company, department standard and policies.
  </li>
  <li>
   Train and coach the team member on Reserve and Opera system.
  </li>
  <li>
   Coordinate with front office for any special request.
  </li>
  <li>
   Balance room inventory.
  </li>
  <li>
   Complete knowledge of World of Hyatt programs and benefits.
  </li>
  <li>
   Knowledge on guest amenities program and process.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Technical Expertise
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Sell Alila Jabal Akhdar products and services using up-selling and suggestive selling techniques
  </li>
  <li>
   Promote the Hotel&rsquo;s (and Alila Hotels generally) products and services
  </li>
  <li>
   Maintain a high level of product and service knowledge of the Resort.
  </li>
  <li>
   Opera and Reserve full operational Knowledge
  </li>
  <li>
   Receive process and confirmed room reservation made by/for client over the phone, personally, letter, fax, email and internet.
  </li>
  <li>
   Process amendment to reservation such as extensions, early arrival &amp; departure and etc
  </li>
  <li>
   Accept wait list reservations
  </li>
  <li>
   Manage &ldquo;no show&rdquo; reservations by investigation and follow up by same day
  </li>
  <li>
   Record special billing arrangements for groups and conventions.
  </li>
  <li>
   Update guest special request and preference in trance and special fields.
  </li>
  <li>
   Select and update correct profile on each reservation
  </li>
  <li>
   Update correct VIP code on each profile and ensure correct amenities code attached in the systems.
  </li>
  <li>
   Monitor reservation levels and inform Managers of current and future occupancy rates
  </li>
  <li>
   Maintain knowledge of special rates/ offers/ promotions and train the teams.
  </li>
  <li>
   Prepare reports as requested (pick up report, etc.)
  </li>
  <li>
   Attend daily room controlling meeting.
  </li>
  <li>
   Attends to inquires, complaints and request regarding reservation.
  </li>
  <li>
   Ensure all reservation papers have been properly filed according to the established procedures
  </li>
  <li>
   Familiar with job description, policies and procedures and able to perform the duty whenever needed.
  </li>
  <li>
   Perform any other tasks been assigned by your supervisor &amp; managers.
  </li>
 </ul>
</div>


Reservation Agent

Jumeirah Group

<div><div>Manager - Front Office - Jumeirah Muscat Bay - (2500002Y)</div><div></div><div><p><b><br>
About Jumeirah</b></p><p>
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&amp;B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.</p><p><b>
About Jumeirah Muscat Bay</b></p><p>
Set in the secluded cove of Bandar Jissah, nestled between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to discover Muscat&rsquo;s breathtaking nature, with mountains meeting the sea at the resort&rsquo;s doorstep. The resort features 195 rooms and suites with spectacular ocean views, including ten opulent summerhouses and villas featuring private plunge pools and private beach access.</p><p>
Opened in 2022, the resort offers a diverse array of amenities, including a sprawling 1,200 square meter Talise Spa, a Pedi:Mani:Cure Studio by Bastien Gonzalez, a PADI and SSI certified dive centre, numerous leisure facilities and adventurous wellbeing experiences, plus several signature dining options and a kids club, providing ample opportunity to relax and recharge.</p><p><b>
About the Job:</b></p><p>
An opportunity has arisen for a Manager - Front Office to join Jumeirah Muscat Bay. The main duties and responsibilities of this role are:</p><ul><li><p>
Foster a positive work environment in Front Office, ensuring clear communication and teamwork across departments to enhance morale, productivity, and guest experience.</p></li><li><p>
Lead, delegate, and coach colleagues/Team Leaders/Managers; ensure resource availability, define required competencies, and deliver training and performance appraisals with updated SOPs.</p></li><li><p>
Oversee Opera configuration and data integrity (profiles, reservations, rates), enforce selling strategies, and run regular clean-ups of duplicate profiles and expired rates.</p></li><li><p>
Monitor Guest Satisfaction Reports, investigate service gaps, handle and resolve guest complaints per company standards, and drive corrective actions to elevate satisfaction.</p></li><li><p>
Prepare and manage the departmental budget, optimizing revenue opportunities and controlling expenses to achieve or exceed profit targets.</p></li><li><p>
Coordinate closely with Guest Services, Reservations, Sales, and Housekeeping to meet room and regulatory requirements; maintain 24/7 coverage through effective duty scheduling and build relationships with regular guests and VIPs.</p></li></ul></div><p></p><div><p><b><br>
About you</b><br>
The ideal candidate for this position will have the following experience and qualifications:</p><ul><li><p>
Bachelor&rsquo;s degree in Hospitality or a related field (essential); a Master&rsquo;s degree is desirable.</p></li><li><p>
8&ndash;10 years&rsquo; experience in a similar role within the luxury industry.</p></li><li><p>
Strong technical proficiency in Microsoft Office (Intermediate&ndash;Advanced).</p></li><li><p>
Demonstrated problem-solving ability with effective leadership and team management skills.</p></li><li><p>
Creative, detail-oriented, and skilled in project management.</p></li></ul><p><b>
 </b><b>About the Benefits</b></p><p>
At Jumeirah, we are dedicated to fostering a workplace where all colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.</p><p><b>
Benefits include:</b></p><ul><li>
Access to Learning &amp; Development programmes and clear career pathways</li><li>
Opportunities for internal mobility within our global network</li><li>
Colleague discounts on food, beverage and hotel stays worldwide</li><li>
Health care and insurance benefits</li><li>
Locally competitive salary</li><li>
Locally relevant benefits as determined by the property.</li></ul><p></p><div><br>
</div></div><div>
Primary Location: Oman-Muscat</div><div>
Job: Jumeirah Job Group</div><div>
Organization: Jumeirah Muscat Bay [JMBH]</div><div>
Job Posting: Nov 7, 2025, 9:51:30 AM</div></div>

Manager - Front Office - Jumeirah Muscat Bay

Alila Jabal Akhdar

<div><p>Summary</p><div><p>
Job Summary
</p><ul><li> To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets</li></ul>
<ul><li> To supervise, train &amp; implement all safety policy &amp; procedure as per laid down in the company emergency &amp; continuity business plan</li></ul>
<ul><li> Promote the desired work culture around the core value of Alila Resort and the brand ethos</li></ul>
<ul><li> To sell and cross sell all resort facilities and service, such as participating actively in FIT marketing</li></ul>
<ul><li> To maintain good relations with local travel agents and other outside contacts</li></ul>
<ul><li> To have complete understanding of pricing strategy and sell accordingly
</li></ul><ul><li> Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned.</li></ul>
<ul><li> To wear the correct uniform, name badges at all the times</li></ul>
<ul><li> To be apart in the building of an efficient team of employee by taking and active interest in their welfare, safety and development</li></ul>
<ul><li> To provide a courteous and professional service at all times</li></ul>
<ul><li> To provide the necessary skills to perform their duties with the maximum efficiency</li></ul>
<ul><li> To provide the correct standards and method of service are maintained as stated in the department&rsquo;s operation manual</li></ul>
<ul><li> To provide a complete understanding of and adhere to the hotel&rsquo;s employee rules and regulations</li></ul>
<ul><li> To provide a complete understanding of and adhere to the hotel&rsquo;s policy relating to fire, hygiene, health and safety</li></ul>
<ul><li> To plan the weekly operation Roster with coordination of front office supervisor.</li></ul>
<ul><li> Ensure accuracy of reservation information in OPMS
</li></ul><ul><li> Drive and collect all the guest information while creating the reservation.</li></ul>
<ul><li> Review daily arrival report to ensure accuracy of data updated in the system.</li></ul>
<ul><li> To ensure all the calls and guest inquires answered in timely manner.</li></ul>
<ul><li> Implement and drive the company, department standard and policies.</li></ul>
<ul><li> Train and coach the team member on Reserve and Opera system.</li></ul>
<ul><li> Coordinate with front office for any special request.</li></ul>
<ul><li> Balance room inventory.</li></ul>
<ul><li> Complete knowledge of World of Hyatt programs and benefits.</li></ul>
<ul><li> Knowledge on guest amenities program and process.</li></ul><br>
<p></p>
<p>
Technical Expertise</p>
<div><ul><li>Sell Alila Jabal Akhdar products and services using up-selling and suggestive selling techniques</li></ul>
<ul><li>Promote the Hotel&rsquo;s (and Alila Hotels generally) products and services</li></ul>
<ul><li>Maintain a high level of product and service knowledge of the Resort.</li></ul>
<ul><li>Opera and Reserve full operational Knowledge
</li></ul><ul><li>Receive process and confirmed room reservation made by/for client over the phone, personally, letter, fax, email and internet.
</li></ul><ul><li>Process amendment to reservation such as extensions, early arrival &amp; departure and etc
</li></ul><ul><li>Accept wait list reservations</li></ul>
<ul><li>Manage &ldquo;no show&rdquo; reservations by investigation and follow up by same day</li></ul>
<ul><li>Record special billing arrangements for groups and conventions.</li></ul>
<ul><li>Update guest special request and preference in trance and special fields.</li></ul>
<ul><li>Select and update correct profile on each reservation</li></ul>
<ul><li>Update correct VIP code on each profile and ensure correct amenities code attached in the systems.</li></ul>
<ul><li>Monitor reservation levels and inform Managers of current and future occupancy rates</li></ul>
<ul><li>Maintain knowledge of special rates/ offers/ promotions and train the teams.</li></ul>
<ul><li>Prepare reports as requested (pick up report, etc.)</li></ul>
<ul><li>Attend daily room controlling meeting.</li></ul>
<ul><li>Attends to inquires, complaints and request regarding reservation.</li></ul>
<ul><li>Ensure all reservation papers have been properly filed according to the established procedures</li></ul>
<ul><li>Familiar with job description, policies and procedures and able to perform the duty whenever needed.</li></ul>
<ul><li>Perform any other tasks been assigned by your supervisor &amp; managers.</li></ul></div></div></div><p></p>

RESERVATION AGENT

Explore 117+ Front office supervisor in Muscat this November. Find roles across top companies and apply now to boost your career.

117 front office supervisor jobs IN Muscat

Front Office Supervisor - Omani National

Front Office Supervisor - Omani National

Senior Guest Service Centre Manager

Guest Service Centre Manager

Reservation Agent

Manager - Front Office - Jumeirah Muscat Bay

RESERVATION AGENT