cyber full-stack technical software engineer

software engineer

backend engineer, api Jobs in San Francisco

backend engineer, api

backend software engineer Jobs in San Francisco

backend software engineer

cyber full-stack technical software engineer Jobs in San Francisco

developer experience engineer Jobs in San Francisco

developer experience engineer

full stack developer

LiteLLM

<div><h1 class="jobSectionHeader">Technical Product Manager</h1>
LiteLLM is the world's most popular AI Gateway, trusted by companies like Adobe, Netflix, and NASA. We're building the next generation of infrastructure for AI applications&mdash;and now we're building our second product.
We're looking for a Technical Product Manager who wants to work directly with the founders to figure out what developers need, ship quickly, and build products that thousands of engineering teams use every day.<h2 class="jobSectionHeader"> 
About the Role</h2>
This isn't a traditional product management role, and it isn't a traditional software engineering role.
NOTE: You will spend 50% of your time coding, and 50% of your time talking to users.
You'll spend your time talking to customers, understanding their problems, designing solutions, writing production code, and shipping features. One week you might build a new authentication flow, the next week you're redesigning an onboarding experience, integrating with a new provider, or launching an entirely new product.
If you enjoy owning a problem end-to-end&mdash;from idea to production&mdash;you'll thrive here.<h2 class="jobSectionHeader"> 
Responsibilities</h2><ul><li>
Build new product features from concept to production.</li><li>
Work directly with customers to understand pain points and validate solutions.</li><li>
Ship quickly while maintaining a high quality bar.</li><li>
Prototype new ideas and iterate based on user feedback.</li><li>
Own major product areas and continuously improve them over time.</li><li>
Design backend APIs and services using Python and FastAPI.</li><li>
Build intuitive developer experiences across our API, dashboard, and CLI.</li><li>
Collaborate directly with the founders on product direction and technical decisions.</li><li>
Help define and build LiteLLM's second major product.</li></ul><h2 class="jobSectionHeader"> 
What We're Looking For</h2><ul><li>
Bachelor's or Master's degree in Computer Science or a related field.</li><li>
Experience as a product manager or associate product manager at a company</li><li>
Strong software engineering fundamentals.</li><li>
Experience building production software, preferably with Python.</li><li>
Comfortable moving across the stack when needed (backend, frontend, infrastructure, APIs).</li><li>
Strong product intuition and curiosity about how customers use software.</li><li>
Excellent written and verbal communication.</li><li>
High ownership&mdash;you naturally identify problems and solve them without waiting to be asked.</li><li>
Comfortable operating in ambiguity and making decisions with incomplete information.</li><li>
Excited by shipping quickly and learning from real users.</li></ul><h2 class="jobSectionHeader"> 
Bonus Points</h2><ul><li>
Experience at an early-stage startup.</li><li>
Experience building developer tools or infrastructure products.</li><li>
Open source contributions.</li><li>
You've built and launched your own product.</li><li>
Familiarity with AI infrastructure, LLMs, or developer platforms.</li></ul><h2 class="jobSectionHeader"> 
Why Join LiteLLM?</h2><ul><li>
Work directly with the founders every day.</li><li>
Build products used by thousands of engineering teams around the world.</li><li>
Own meaningful product decisions&mdash;not just implementation.</li><li>
Move incredibly fast and see your work in production immediately.</li><li>
Help define the future of AI infrastructure and developer tooling.</li><li>
Competitive salary, equity, health, dental, and vision benefits.</li></ul><h2 class="jobSectionHeader"> 
About LiteLLM</h2>
LiteLLM is the world's most widely adopted AI Gateway. We provide a unified API for 100+ LLM providers along with routing, authentication, budgets, observability, and governance for production AI systems. Thousands of companies rely on LiteLLM to power AI in production.
If you love talking to users, building products, and shipping software that people actually use, we'd love to meet you.
Compensation Range: $200K - $260K</div>

Technical Product Manager

Golden State

<div>About the Position

Golden State Warriors are looking for a developer to join our growing team. In this role, you will focus on internal web application, which serves as the primary interface for the basketball operations team. You'll work closely with data engineers and data scientists to build tools that make complex data accessible and actionable.

This is an excellent opportunity to share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication!

This is a full-time, remote position.

Key Responsibilities
<ul>
<li>Build and maintain features for our internal basketball operations web application</li>
<li>Work with the application database to support new features and optimize queries</li>
<li>Collaborate with data science and analytics staff to design intuitive interfaces for complex data</li>
<li>Contribute to application architecture and code quality standards</li>
<li>Other duties as assigned</li>
</ul>
Required Skills and Experience
<ul>
<li>3+ years of front-end or full-stack development experience</li>
<li>Strong React and TypeScript skills</li>
<li>Experience with Python, PostgreSQL, and REST APIs</li>
<li>Proficient across multiple front-end frameworks</li>
<li>Familiarity with modern web development practices and tooling</li>
<li>Writes clean, well-structured code and cares about maintainability</li>
<li>Excellent written and verbal communication; strong presentation skills with the ability to influence technical and non-technical partners</li>
<li>Ability to build positive working relationships with business partners and peers at all levels within the organization</li>
<li>Ability to balance multiple projects at once in a fast-paced work environment</li>
<li>Strong passion and deep curiosity about sports and entertainment</li>
<li>Next.js and mobile development experience a plus</li>
<li>Experience building data-heavy dashboards or visualization tools a plus</li>
<li>Experience with design systems or component libraries a plus</li>
</ul>
Compensation
<ul>
<li>$120,000 Per year + Bonus</li>
<li>Comprehensive Medical, Dental and Vision benefits for employees and dependents</li>
<li>Employer 401K match</li>
<li>Vacation, Summer Half-Day Fridays and a generous paid time off plan for pregnancy and parental leaves</li>
<li>Warriors home tickets, team store discount and more!</li></ul> 


Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

 Golden State is an equal opportunity employer.

We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Want to learn more about who we are and what we value? Visit www.warriors.com/employment

Please refer to our California Privacy Notice for more information about how we process your personal information, and your data protection rights.</div>

Web Developer

Datadog

<div>At Datadog we're growing our investment in AI and Developer focused events. As we scale this program we're looking to hire a Program Manager on our Community team to support our content and advocacy team efforts across these events. 
 
The Datadog Technical Advocacy team are focused on our local user communities, and bringing our technical content directly to our customers globally. You'll be responsible for planning and execution to deliver AI and Developer events, working across multiple teams at Datadog to ensure our event is high quality and a positive experience for our customers. 
 
 
 
At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them. 


What You'll Do:
<ul>
<li>Growing Datadog's presence at AI events and identifying opportunities for meetups, hands-on learning, and sponsored events, with a focus on AI or Developer events</li>
<li>Planning technical programming for AI or developer events that Datadog hosts or sponsors</li>
<li>Supporting AI and developer focused content at larger global events such as DASH, Datadog's annual conference</li>
<li>Tracking deadlines and deliverables for our content and events, including digital and physical assets, and working with vendors and procurement teams as needed to ensure event success</li>
<li>Identifying and resolving risks and blockers for our event programing</li>
<li>Maintaining our internal tools and public website for event agenda and speaker content</li>
<li>Owning our onsite speaker experience for both internal and customer speakers</li>
<li>Managing event programming onsite, coordinating rehearsals, staffing, and ensuring smooth onsite operations
</li><li>Collaborate closely with our Community teams, external stakeholders, and the VP of Community</li>
<li>Create and refine processes; maintain focus on continual improvements, automation and scaling</li>
<li>Communicate goals, status, risks, and impact to teams and stakeholders ensuring alignment and visibility of information across teams.</li> 
</ul>
Who You Are:
<ul>
<li>You have approximately 2-5 years of experience in program management, leading similar initiatives such as large scale conferences and related programs within a similar technical environment (B2B SaaS company), partnering closely with technical stakeholders</li>
<li>You have experience working collaboratively across cross-functional teams; strong leadership and interpersonal skills, experience building and fostering effective working relationships</li>
<li>You have strong communication skills, attention to detail and enjoy building processes</li>
<li>You take a data-driven approach to program management; building tools (workflows, custom work intake processes, estimation models), collecting and analyzing data, and driving stakeholder buy-in</li>
<li>You have experience influencing without direct authority at senior levels internal and external to the organization</li>
<li>Able to travel via train or air, domestically and internationally, up to 20% of the time</li>
</ul>
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. 


Benefits and Growth:
<ul>
<li>New hire stock equity (RSUs) and employee stock purchase plan (ESPP)</li>
<li>Continuous professional development, product training, and career pathing</li>
<li>Intra-departmental mentor and buddy program for in-house networking</li>
<li>An inclusive company culture, with the ability to join our Community Guilds</li>
<li>Access to Inclusion Talks, our internal panel discussions</li>
<li>Free, global Spring Health benefits for employees and dependents age 6+</li>
<li>Competitive global benefits</li>
</ul>
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. 

#LI-Hybrid<div>

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.

Privacy and AI Guidelines:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.</div></div>

Program Manager, AI and Developer Community Content and Events

<div><h1 class="jobSectionHeader">Why Join Ivo?</h1>
Every civilization runs on the same infrastructure: agreements between people who don't fully trust each other. Sumerians pressed them into clay. Romans carved them into stone. We bury them in 80-page PDFs.
The way those agreements are reviewed hasn't changed in four thousand years - a human reads the whole thing and tries not to miss anything. We're building the AI that finally changes that. Ivo is the contract intelligence platform of choice for companies like Uber, Meta, Canva, IBM, and Shopify. We recently raised our Series B and have grown 800% over the last 12 months.<h1 class="jobSectionHeader">
Engineering at Ivo</h1>
Engineers at Ivo are inventors. Ivo was first-to-market with:<ul><li>An AI agent that lives in MS word and edits the document for you [2023]</li><li>Ditching imprecise embeddings models in favor of agentic RAG [2023]</li><li>Large-scale LLM-based legal fact extraction [2024]</li><li>A legal assistant that can search large contract databases, without sacrificing accuracy [2024]</li><li>Clustering legal documents descended from the same family [2025]</li><li>Automatic deviation analysis to locate buried risk in huge contract databases [2025]</li><li>Merging contracts with their amendments to make a time series of &ldquo;composite&rdquo; contracts (a customer actually cried when we showed her this) [2025]</li></ul><h1 class="jobSectionHeader">
The Role: Why, What and the Who</h1>
Why? Infrastructure Engineers build the foundation for Ivo&rsquo;s entire platform. Customers are cagey about their contracts, so each customer gets their isolated environment with containers, database, VPC, etc. Things break. Regions go down. Cloud and LLM providers have &ldquo;incidents.&rdquo; Customers still expect us to hit our SLAs.
What? We&rsquo;re looking for a Staff DevOps Engineer as part of Infrastructure team to:<ul><li>
Build and maintain Docker-based environments across dev/staging/prod</li><li>
Own and improve our deployment and release pipelines (GitHub Actions)</li><li>
Manage infrastructure using Pulumi (Infrastructure as Code)</li><li>
Support backend services (APIs, workers, jobs) and frontend apps (builds, deployments, performance issues)</li><li>
Debug issues across the stack: infra backend frontend</li><li>
Improve developer experience: faster builds, cleaner environments</li><li>
Help define and improve CI/CD workflows</li><li>
Automate repetitive processes wherever possible</li></ul>
Who? We need someone with:<ul><li>
Minimum 7 years of experience</li><li>
Strong expertise in DevOps / infrastructure + some full-stack exposure</li><li>
Hands-on experience with Pulumi (or similar IaC tools like Terraform), Docker / containerization, GitHub + CI/CD pipelines</li><li>
Good debugging skills: debugging ambiguous issues, tracing problems across systems</li></ul>
This isn&rsquo;t a &ldquo;keep the lights on&rdquo; role. You&rsquo;ll be building the system that keeps the company running. In addition to helping us run a solid, high-performance distributed system, we&rsquo;d love someone who&rsquo;s as excited about LLMs as we are. You&rsquo;d be deeply embedded into the engineering team and highly encouraged to push the frontiers.<h1 class="jobSectionHeader">
Ivo might be a good fit for you if you:</h1><ul><li>
You love writing code, but you love having impact more: We&rsquo;re a team of engineers at heart, but our #1 goal is building the best possible product. That means making pragmatic choices and looking for 80/20 solutions.</li><li>
Would describe yourself as being relentlessly resourceful.</li><li>
You have a strong internal sense of urgency. You have a bias towards doing things *today*, rather than tomorrow.</li><li>
Experience working in a startup environment is preferred but not required.</li><li>
Are excited about the adventure of building a company!</li></ul><h1 class="jobSectionHeader">
What We Offer</h1><ul><li>
Competitive Compensation: Final offer details are determined based on experience, expertise, and overall fit.</li><li>
Equity: Meaningful ownership in a company that's scaling fast</li><li>
Relocation and Visa Support: We also offer relocation assistance for successful applicants moving to SF, as well as support for visa and green card applications where applicable.</li><li>
Health &amp; Wellness: Comprehensive medical, dental, and vision plans to suit the needs of you and your family.</li><li>
Flexible Spending &amp; Insurance: Access to HSA and FSA accounts, plus life insurance coverage.</li><li>
401(k) Program: Save for the future with our 401(k) program.</li><li>
Commuter Benefits: We help make getting to and from the office easier and more convenient.</li><li>
Unlimited PTO: So you can take the time you need to recharge, stay healthy, and bring your best self to work.</li><li>
Office Perks: Enjoy a vibrant Downtown San Francisco office with catered lunch five days a week, premium snacks and coffee, an in-building gym, and a dog-friendly environment.</li></ul><h2 class="jobSectionHeader">
FAQ</h2><ul><li>
What stage of growth is Ivo at?: We launched in early access in 2023. Since then, we&rsquo;ve had an incredible response from the market and are growing rapidly. We 6x'd in ARR in the last 12 months. Our clients include companies like Uber, Reddit, IBM, Canva, Pinterest, WordPress, and more. We're happy to share more details with candidates who go through our interview process.</li><li>
Is this a chill gig?: Startups are very hard, especially if they&rsquo;re growing fast. You&rsquo;ll have a ton of responsibility, and there&rsquo;s always an enormous amount of stuff to do. It&rsquo;s hard work but the payoff is uncapped.</li><li>
Can I work remotely?: We require candidates to work with us in-person 5 days a week in our San Francisco office.</li></ul>
Ivo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Compensation Range: $249K - $405K</div>

Staff DevOps Engineer

CLERA

<div><h3 class="jobSectionHeader">About the role</h3>
Join a bootstrap, early-stage AI-powered recruiting startup as a founding engineer focused on building the intelligence layer that connects candidates with startup opportunities. You&rsquo;ll own recommendation systems, ranking algorithms, and LLM-powered matching to surface high-impact opportunities and drive outcomes for candidates and employers.
<h3 class="jobSectionHeader">What you'll do</h3>
<ul><li>Own the AI/ML stack, including recommendation systems and ranking algorithms.</li>
<li>Develop LLM-powered matching to improve candidate-role alignment.</li>
<li>Collaborate with cross-functional teams to translate product goals into production-ready features.</li>
<li>Deliver end-to-end features with ownership and rapid shipping to production.</li>
<li>Design and maintain production-grade data pipelines and services integrated with the stack.</li>
</ul><h3 class="jobSectionHeader">What we're looking for</h3>
<ul><li>Strong computer science fundamentals and a track record of delivering end-to-end product features in a fast-paced startup environment.</li>
<li>Experience with Cursor, Supabase, Prisma, Typesense, LLM APIs, and trigger.dev in production-grade projects.</li>
<li>Proficiency with TypeScript and React.</li>
<li>Willingness to work in entrepreneurial, hacky environments and in a dedicated coworking/hackerhouse setup.</li>
<li>Open to a 6-day-per-week schedule and ready to contribute in a high-autonomy, early-stage context.</li>
<li>Demonstrates something outstanding about their profile (e.g., strong projects, active GitHub).</li>
</ul><h3 class="jobSectionHeader">Compensation &amp; benefits</h3>
<ul><li>Salary range: 130,000 &ndash; 170,000 USD annually.</li>
<li>Visa sponsorship available.</li>
<li>Notes: compensation and benefits reflect an early-stage, high-growth environment.</li>
</ul><h3 class="jobSectionHeader">Location</h3>

Primary location: San Francisco, CA, United States. On-site with a flexible, startup-friendly structure. Remote work policy: on-site</div>

Senior Founding Engineer (AI/ML)

CRUSOE

<div>Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack &mdash; from electrons to tokens &mdash; to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster.
We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that &mdash; with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI.
We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved &mdash; people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services.
If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe.
About the Role:
Join Crusoe's Finance team, reporting to the SVP, Finance, and serve as the dedicated Finance Business Partner to Crusoe's Digital Infrastructure Group (DIG). DIG spans infrastructure, real estate, and power &mdash; sourcing, structuring, and executing the deals that shape Crusoe's data center platform. You will sit at the center of that activity, providing the financial modeling, deal analytics, and capital discipline that turn ambitious real estate, power, and JV opportunities into bankable, board-ready decisions.
This is a high-visibility role at the intersection of corporate finance, deal structuring, and capacity planning. You'll partner directly with DIG leadership on everything from single-site economics to multi-billion dollar campus commitments, while also building the long-range financial view of Crusoe's digital infrastructure buildout.
This role will grow a team of analysts and managers over time, but will begin as a hands-on contributor who is directly in the model, in the data room, and in the room where capital decisions get made.
What You'll Be Working On:<ul><li>
Financial Advisory: Act as the primary financial advisor to DIG leadership, providing data-driven analysis on site selection, capacity planning, and market expansion decisions</li><li>
Deal Structuring &amp; Diligence: Lead financial modeling and analysis to support the structuring, negotiation, and execution of real estate transactions, power agreements, and joint ventures underpinning Crusoe's data center platform</li><li>
Capacity &amp; Capital Planning: Build and maintain the long-range financial model for Crusoe's digital infrastructure buildout, translating a multi-billion dollar development pipeline into a clear, prioritized capital plan</li><li>
Investment Analysis: Own investment-grade returns analysis for new site acquisitions, build-to-suit developments, and JV structures, working closely with corporate development</li><li>
Performance Management Reporting: Lead monthly and quarterly financial reviews, budget &amp; forecast variance analysis, and build clear, actionable performance narratives for Exec, Board, and Investor materials</li><li>
Planning &amp; Forecasting: Own DIG's annual budget, monthly forecast, and long-range planning processes, collaborating closely with Real Estate, Power, and Technical teams to ensure financial plans are ambitious, actionable, and aligned with corporate targets</li><li>
Cross-Functional Leadership: Liaise across Finance, Legal, Treasury, and Corporate Development to structure deals that meet Crusoe's return, risk, and financing requirements</li><li>
Process &amp; Control Integrity: Ensure compliance with corporate policies, internal controls, and audit requirements across all DIG-related financial activity</li></ul>
What You'll Bring to the Team:<ul><li>
Industry Experience: 8+ years of progressive finance experience, with meaningful time in data center, real estate, infrastructure, or energy finance; experience in digital infrastructure investment, development, or corporate development is a strong plus</li><li>
Financial Mastery: Demonstrated expertise in real estate and infrastructure financial modeling, including NPV, IRR, scenario modeling, and sensitivity analysis for capital-intensive, multi-year projects</li><li>
Deal Experience: Proven track record supporting deal structuring, due diligence, and negotiation for real estate transactions, power agreements, or joint ventures</li><li>
Strategic Growth: Experience building investment frameworks and business cases for geographic expansion or large-scale capital programs in high-growth environments</li><li>
Executive Communication: Ability to translate complex quantitative analysis into clear, actionable recommendations for executive, Board, and investor audiences</li><li>
Cross-Functional Partnership: A proven track record of acting as a strategic partner to non-finance leaders (Real Estate, Power, Development, Legal) to drive measurable business outcomes</li><li>
Leadership Potential: Experience or a demonstrated ability to mentor, grow, and develop a high-performing team over time</li></ul>
Bonus Points<ul><li>
Experience in data center REIT, hyperscale developer, or digital infrastructure investment firm finance functions</li><li>
Background structuring or financing joint ventures, sale-leasebacks, or project-level debt for infrastructure assets</li><li>
Strong project management and cross-functional leadership track record</li></ul>
Benefits:<ul><li>
Competitive compensation and equity packages</li><li>
Restricted Stock Units</li><li>
Paid time off, paid holidays &amp; leave of absence programs</li><li>
Comprehensive health, dental &amp; vision insurance</li><li>
Employer contributions to HSA account</li><li>
Paid parental leave</li><li>
Paid life insurance, short-term and long-term disability</li><li>
Professional development &amp; tuition reimbursement</li><li>
Mental health &amp; wellness support</li><li>
Commuter benefits (parking &amp; transit)</li><li>
Cell phone stipend</li><li>
401(k) Retirement plan with company match up to 4% of salary</li><li>
Volunteer time off</li><li>
Global travel insurance &amp; emergency assistance</li><li>
Daily meals allowance</li><li>
Additional perks &amp; programs specific to location</li></ul>
Compensation Range
Compensation will be paid in the range of up to $325,000 - $360,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data.
Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.</div>

Vice President, Finance - Digital Infrastructure Group

Arcade Food Theatre

<div>Everyone's building AI agents, but almost nobody gets them to production.
Building an impressive demo is easy. Building an AI agent that can securely take action inside enterprise systems is hard. The moment an agent accesses customer data, executes a workflow, or makes changes on behalf of a user, authorization, governance, and trust become the real engineering challenge.
Arcade is the MCP runtime that gives agents the power to do both seamlessly. We connect agents to the systems they act in, then give each one a permission slip and a paper trail - proof of what it's allowed to do, and a record of what it did. That's what makes AI safe to turn loose: real actions, on real systems, already shipping inside Fortune 100 companies.
The Revolution Needs You
Every AI app needs agentic &quot;tools&quot; - special functions that let AI models take real actions. Without tools, AI can only chat. With tools, AI can actually do things. We're building the definitive tools catalog and tool-calling platform that will unlock AI's true potential. Think Zapier for AI Actions. Think Auth0 for AI. Think really big.
Why This Is The Opportunity of a Lifetime<ul><li>
Traction: Real deployments with Fortune-100 customers like Morgan Stanley and Open Table</li><li>
Founder-Market Fit: Our CEO previously founded Stormpath (acquired by Okta), where he created the first Authentication API for developers. He's done this before - and this time the market is 10x bigger. Our CTO led the vector database team at Redis, shipped 100+ LLM applications, and is a contributor to LangChain and LlamaIndex. He knows this space better than anyone.</li><li>
Dream Team: We've assembled authentication, integrations, distributed systems, and AI experts from Okta, Redis, Microsoft, Splunk, Ngrok, Google, Airbyte, Disney, and HPE who've built and founded multiple successful developer platforms.</li><li>
Perfect Timing: Every enterprise is racing to put agents in production - almost none get there. The problem isn't better models, it's proving which agent can take which action, on behalf of which user, against which system. That's us.</li><li>
Massive Market : We're building critical infrastructure for the biggest technological shift of our generation. Every AI app will need what we're building.</li><li>
Backed By The Best: Our Series A round is led by SYN Ventures, with strategic investment from Morgan Stanley and Wipro. Our earlier investors have also backed Databricks, Clickhouse, MongoDB, Perplexity, Cohere, ScaleAI, Confluent, Elastic, and Firebase. They see what we see - this is going to be huge.</li></ul>
The Challenge
The number of deployed Arcade customers is growing rapidly, and after a deployment goes live, someone needs to own everything that happens next. Right now that's ad hoc. We need a leader to build our support function from zero - on a product that looks nothing like typical SaaS. To help a customer succeed, you&rsquo;ll need to understand MCP, OAuth, SSO, tool-calling, and cloud infrastructure. Nobody has been debugging agent authorization at enterprise scale long enough to write the playbook for it. That bar is why Arcade is becoming core infrastructure inside Fortune-100 companies, and it's why this role matters more here than it would anywhere else.
You'll be our first support hire and own the team&rsquo;s growth and processes. For the first several months you'll be doing the L2 support work yourself while you grow the team and build the function. That&rsquo;s how you&rsquo;ll earn the pattern recognition that makes everything you design afterward correct instead of theoretical. This will include not only helping customers, but also improving our docs, configuring agentic support &amp; automations, setting SLAs, and defining escalation paths that let the team scale sub-linearly as customers grow. Do it right and support becomes a product in its own right - fast, technical, and a direct input into what we build next. You&rsquo;ll be reporting to the Head of Product because you'll have some of the strongest signals about what we should build next and we want you sitting right inside the conversation.
What You'll Do<ul><li>
Build the support function from scratch: stand up L0 (docs), L1 (AI &amp; automations), and define the routing, SLAs, and escalation paths up to FDE (L3) and Engineering (L4).</li><li>
Own L2 support: be the human escalation point for real technical issues - Okta/SSO not working, tools not getting called correctly by the LLM, gateway and user-source configuration, auth edge cases.</li><li>
Grow and lead the team. Use your experience to scale a world-class support org that customers rave about and sets the technical bar for what a support organization looks like.</li><li>
Automate aggressively so support does not need to scale with customer count. An AI-first approach is central to how you'll work.</li><li>
Partner with FDE: take over as primary customer contact after first deployment so FDE can move to the next customer; over time, absorb &quot;standard&quot; onboarding and cluster setup - especially for marketplace (AWS/Azure) deployments to make that experience seamless.</li><li>
Close the loop with Product and Engineering: turn recurring tickets and friction into prioritization signal and product fixes.</li></ul>
Required Skills<ul><li>
You've built or led a support team for a technical, B2B product.</li><li>
Strong technical fluency in infrastructure and auth - OAuth, SSO/SAML, APIs and tool-calling, cloud deployment concepts. You can debug alongside a customer, not just triage.</li><li>
A player-coach mindset: energized by doing hands-on support with customers and building the process behind it.</li><li>
Track record designing SLAs, ticket routing, and escalation in a way that balances customer empathy with business reality.</li><li>
Background in developer, infrastructure, or auth products, and the MCP/AI-agents ecosystem.</li><li>
AI-pilled: you reach for AI and automation to move fast and keep the customer experience quick.</li></ul>
Bonus Points<ul><li>
Experience supporting self-hosted enterprise customers.</li><li>
Hands-on with modern support tooling like Pylon.</li><li>
Experience with cloud marketplace deployments (AWS/Azure).</li><li>
San Francisco based (or open to relocating).</li></ul>
Join The Movement
We're not just building a product - we're leading a movement to transform AI from just chatbots to agents that can take actions against real systems. This is your chance to be at the forefront of that revolution.
If you want to look back in 5 years and say, &quot;I helped build that&quot;, then we want to talk to you. Ready to make AI actually useful? Apply now!
Compensation Range: $205K - $250K</div>

Head of Support Engineering

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