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LiteLLM

<div><h1 class="jobSectionHeader">Technical Product Manager</h1>
LiteLLM is the world's most popular AI Gateway, trusted by companies like Adobe, Netflix, and NASA. We're building the next generation of infrastructure for AI applications&mdash;and now we're building our second product.
We're looking for a Technical Product Manager who wants to work directly with the founders to figure out what developers need, ship quickly, and build products that thousands of engineering teams use every day.<h2 class="jobSectionHeader"> 
About the Role</h2>
This isn't a traditional product management role, and it isn't a traditional software engineering role.
NOTE: You will spend 50% of your time coding, and 50% of your time talking to users.
You'll spend your time talking to customers, understanding their problems, designing solutions, writing production code, and shipping features. One week you might build a new authentication flow, the next week you're redesigning an onboarding experience, integrating with a new provider, or launching an entirely new product.
If you enjoy owning a problem end-to-end&mdash;from idea to production&mdash;you'll thrive here.<h2 class="jobSectionHeader"> 
Responsibilities</h2><ul><li>
Build new product features from concept to production.</li><li>
Work directly with customers to understand pain points and validate solutions.</li><li>
Ship quickly while maintaining a high quality bar.</li><li>
Prototype new ideas and iterate based on user feedback.</li><li>
Own major product areas and continuously improve them over time.</li><li>
Design backend APIs and services using Python and FastAPI.</li><li>
Build intuitive developer experiences across our API, dashboard, and CLI.</li><li>
Collaborate directly with the founders on product direction and technical decisions.</li><li>
Help define and build LiteLLM's second major product.</li></ul><h2 class="jobSectionHeader"> 
What We're Looking For</h2><ul><li>
Bachelor's or Master's degree in Computer Science or a related field.</li><li>
Experience as a product manager or associate product manager at a company</li><li>
Strong software engineering fundamentals.</li><li>
Experience building production software, preferably with Python.</li><li>
Comfortable moving across the stack when needed (backend, frontend, infrastructure, APIs).</li><li>
Strong product intuition and curiosity about how customers use software.</li><li>
Excellent written and verbal communication.</li><li>
High ownership&mdash;you naturally identify problems and solve them without waiting to be asked.</li><li>
Comfortable operating in ambiguity and making decisions with incomplete information.</li><li>
Excited by shipping quickly and learning from real users.</li></ul><h2 class="jobSectionHeader"> 
Bonus Points</h2><ul><li>
Experience at an early-stage startup.</li><li>
Experience building developer tools or infrastructure products.</li><li>
Open source contributions.</li><li>
You've built and launched your own product.</li><li>
Familiarity with AI infrastructure, LLMs, or developer platforms.</li></ul><h2 class="jobSectionHeader"> 
Why Join LiteLLM?</h2><ul><li>
Work directly with the founders every day.</li><li>
Build products used by thousands of engineering teams around the world.</li><li>
Own meaningful product decisions&mdash;not just implementation.</li><li>
Move incredibly fast and see your work in production immediately.</li><li>
Help define the future of AI infrastructure and developer tooling.</li><li>
Competitive salary, equity, health, dental, and vision benefits.</li></ul><h2 class="jobSectionHeader"> 
About LiteLLM</h2>
LiteLLM is the world's most widely adopted AI Gateway. We provide a unified API for 100+ LLM providers along with routing, authentication, budgets, observability, and governance for production AI systems. Thousands of companies rely on LiteLLM to power AI in production.
If you love talking to users, building products, and shipping software that people actually use, we'd love to meet you.
Compensation Range: $200K - $260K</div>

Technical Product Manager

Datadog

<div>At Datadog we're growing our investment in AI and Developer focused events. As we scale this program we're looking to hire a Program Manager on our Community team to support our content and advocacy team efforts across these events. 
 
The Datadog Technical Advocacy team are focused on our local user communities, and bringing our technical content directly to our customers globally. You'll be responsible for planning and execution to deliver AI and Developer events, working across multiple teams at Datadog to ensure our event is high quality and a positive experience for our customers. 
 
 
 
At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them. 


What You'll Do:
<ul>
<li>Growing Datadog's presence at AI events and identifying opportunities for meetups, hands-on learning, and sponsored events, with a focus on AI or Developer events</li>
<li>Planning technical programming for AI or developer events that Datadog hosts or sponsors</li>
<li>Supporting AI and developer focused content at larger global events such as DASH, Datadog's annual conference</li>
<li>Tracking deadlines and deliverables for our content and events, including digital and physical assets, and working with vendors and procurement teams as needed to ensure event success</li>
<li>Identifying and resolving risks and blockers for our event programing</li>
<li>Maintaining our internal tools and public website for event agenda and speaker content</li>
<li>Owning our onsite speaker experience for both internal and customer speakers</li>
<li>Managing event programming onsite, coordinating rehearsals, staffing, and ensuring smooth onsite operations
</li><li>Collaborate closely with our Community teams, external stakeholders, and the VP of Community</li>
<li>Create and refine processes; maintain focus on continual improvements, automation and scaling</li>
<li>Communicate goals, status, risks, and impact to teams and stakeholders ensuring alignment and visibility of information across teams.</li> 
</ul>
Who You Are:
<ul>
<li>You have approximately 2-5 years of experience in program management, leading similar initiatives such as large scale conferences and related programs within a similar technical environment (B2B SaaS company), partnering closely with technical stakeholders</li>
<li>You have experience working collaboratively across cross-functional teams; strong leadership and interpersonal skills, experience building and fostering effective working relationships</li>
<li>You have strong communication skills, attention to detail and enjoy building processes</li>
<li>You take a data-driven approach to program management; building tools (workflows, custom work intake processes, estimation models), collecting and analyzing data, and driving stakeholder buy-in</li>
<li>You have experience influencing without direct authority at senior levels internal and external to the organization</li>
<li>Able to travel via train or air, domestically and internationally, up to 20% of the time</li>
</ul>
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. 


Benefits and Growth:
<ul>
<li>New hire stock equity (RSUs) and employee stock purchase plan (ESPP)</li>
<li>Continuous professional development, product training, and career pathing</li>
<li>Intra-departmental mentor and buddy program for in-house networking</li>
<li>An inclusive company culture, with the ability to join our Community Guilds</li>
<li>Access to Inclusion Talks, our internal panel discussions</li>
<li>Free, global Spring Health benefits for employees and dependents age 6+</li>
<li>Competitive global benefits</li>
</ul>
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. 

#LI-Hybrid<div>

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.

Privacy and AI Guidelines:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.</div></div>

Program Manager, AI and Developer Community Content and Events

<div><h1 class="jobSectionHeader">Why Join Ivo?</h1>
Every civilization runs on the same infrastructure: agreements between people who don't fully trust each other. Sumerians pressed them into clay. Romans carved them into stone. We bury them in 80-page PDFs.
The way those agreements are reviewed hasn't changed in four thousand years - a human reads the whole thing and tries not to miss anything. We're building the AI that finally changes that. Ivo is the contract intelligence platform of choice for companies like Uber, Meta, Canva, IBM, and Shopify. We recently raised our Series B and have grown 800% over the last 12 months.<h1 class="jobSectionHeader">
Engineering at Ivo</h1>
Engineers at Ivo are inventors. Ivo was first-to-market with:<ul><li>An AI agent that lives in MS word and edits the document for you [2023]</li><li>Ditching imprecise embeddings models in favor of agentic RAG [2023]</li><li>Large-scale LLM-based legal fact extraction [2024]</li><li>A legal assistant that can search large contract databases, without sacrificing accuracy [2024]</li><li>Clustering legal documents descended from the same family [2025]</li><li>Automatic deviation analysis to locate buried risk in huge contract databases [2025]</li><li>Merging contracts with their amendments to make a time series of &ldquo;composite&rdquo; contracts (a customer actually cried when we showed her this) [2025]</li></ul><h1 class="jobSectionHeader">
The Role: Why, What and the Who</h1>
Why? Infrastructure Engineers build the foundation for Ivo&rsquo;s entire platform. Customers are cagey about their contracts, so each customer gets their isolated environment with containers, database, VPC, etc. Things break. Regions go down. Cloud and LLM providers have &ldquo;incidents.&rdquo; Customers still expect us to hit our SLAs.
What? We&rsquo;re looking for a Staff DevOps Engineer as part of Infrastructure team to:<ul><li>
Build and maintain Docker-based environments across dev/staging/prod</li><li>
Own and improve our deployment and release pipelines (GitHub Actions)</li><li>
Manage infrastructure using Pulumi (Infrastructure as Code)</li><li>
Support backend services (APIs, workers, jobs) and frontend apps (builds, deployments, performance issues)</li><li>
Debug issues across the stack: infra backend frontend</li><li>
Improve developer experience: faster builds, cleaner environments</li><li>
Help define and improve CI/CD workflows</li><li>
Automate repetitive processes wherever possible</li></ul>
Who? We need someone with:<ul><li>
Minimum 7 years of experience</li><li>
Strong expertise in DevOps / infrastructure + some full-stack exposure</li><li>
Hands-on experience with Pulumi (or similar IaC tools like Terraform), Docker / containerization, GitHub + CI/CD pipelines</li><li>
Good debugging skills: debugging ambiguous issues, tracing problems across systems</li></ul>
This isn&rsquo;t a &ldquo;keep the lights on&rdquo; role. You&rsquo;ll be building the system that keeps the company running. In addition to helping us run a solid, high-performance distributed system, we&rsquo;d love someone who&rsquo;s as excited about LLMs as we are. You&rsquo;d be deeply embedded into the engineering team and highly encouraged to push the frontiers.<h1 class="jobSectionHeader">
Ivo might be a good fit for you if you:</h1><ul><li>
You love writing code, but you love having impact more: We&rsquo;re a team of engineers at heart, but our #1 goal is building the best possible product. That means making pragmatic choices and looking for 80/20 solutions.</li><li>
Would describe yourself as being relentlessly resourceful.</li><li>
You have a strong internal sense of urgency. You have a bias towards doing things *today*, rather than tomorrow.</li><li>
Experience working in a startup environment is preferred but not required.</li><li>
Are excited about the adventure of building a company!</li></ul><h1 class="jobSectionHeader">
What We Offer</h1><ul><li>
Competitive Compensation: Final offer details are determined based on experience, expertise, and overall fit.</li><li>
Equity: Meaningful ownership in a company that's scaling fast</li><li>
Relocation and Visa Support: We also offer relocation assistance for successful applicants moving to SF, as well as support for visa and green card applications where applicable.</li><li>
Health &amp; Wellness: Comprehensive medical, dental, and vision plans to suit the needs of you and your family.</li><li>
Flexible Spending &amp; Insurance: Access to HSA and FSA accounts, plus life insurance coverage.</li><li>
401(k) Program: Save for the future with our 401(k) program.</li><li>
Commuter Benefits: We help make getting to and from the office easier and more convenient.</li><li>
Unlimited PTO: So you can take the time you need to recharge, stay healthy, and bring your best self to work.</li><li>
Office Perks: Enjoy a vibrant Downtown San Francisco office with catered lunch five days a week, premium snacks and coffee, an in-building gym, and a dog-friendly environment.</li></ul><h2 class="jobSectionHeader">
FAQ</h2><ul><li>
What stage of growth is Ivo at?: We launched in early access in 2023. Since then, we&rsquo;ve had an incredible response from the market and are growing rapidly. We 6x'd in ARR in the last 12 months. Our clients include companies like Uber, Reddit, IBM, Canva, Pinterest, WordPress, and more. We're happy to share more details with candidates who go through our interview process.</li><li>
Is this a chill gig?: Startups are very hard, especially if they&rsquo;re growing fast. You&rsquo;ll have a ton of responsibility, and there&rsquo;s always an enormous amount of stuff to do. It&rsquo;s hard work but the payoff is uncapped.</li><li>
Can I work remotely?: We require candidates to work with us in-person 5 days a week in our San Francisco office.</li></ul>
Ivo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Compensation Range: $249K - $405K</div>

Staff DevOps Engineer

HARVEY

<div><div><h2 class="jobSectionHeader">Location</h2>
San Francisco
</div><div><h2 class="jobSectionHeader">Employment Type</h2>
Full time
</div><div><h2 class="jobSectionHeader">Location Type</h2>
Hybrid
</div><div><h2 class="jobSectionHeader">Department</h2>
Engineering
</div><div><h2 class="jobSectionHeader">Compensation</h2>
<ul><li>$161.3K &ndash; $241.9K &bull; Offers Equity &bull; Offers Bonus</li>
</ul><div>Additionally, this role is eligible to participate in our equity plan and benefits program. Benefits include, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits (401k match up to 4%), and flexible PTO.</div></div></div>
 <div><h1 class="jobSectionHeader">Why Harvey</h1>
At Harvey, we&rsquo;re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we&rsquo;re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We&rsquo;re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth &mdash; personal, professional, and financial &mdash; is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission &mdash; operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today &mdash; and we&rsquo;re just getting started.
<h1 class="jobSectionHeader">Role Overview</h1>
Harvey is building the AI platform trusted by the world&rsquo;s leading law firms and enterprises. Our infrastructure is the foundation that powers every customer interaction, every model inference, and every production workload.
We&rsquo;re looking for a Production Engineer to help build and operate Harvey&rsquo;s core compute and networking infrastructure, Kubernetes platform, workflow orchestration platform, and production infrastructure foundations. You&rsquo;ll work on the systems that enable engineering teams to move quickly and operate reliable services at scale.
In this role, you&rsquo;ll improve the reliability, scalability, security, and efficiency of Harvey&rsquo;s infrastructure platform. You&rsquo;ll solve complex production challenges across compute fleet management, capacity planning, infrastructure automation, and production operations. You&rsquo;ll partner closely with Product Engineering, Security, AI Infrastructure, and Platform teams to ensure our infrastructure scales with Harvey&rsquo;s rapid growth.
At Harvey, we value Decisiveness, Simplicity, and the belief that Job&rsquo;s Not Finished. We move quickly, prioritize clarity, and continuously raise the bar for engineering excellence.
<h1 class="jobSectionHeader">What You'll Do</h1>
<h2 class="jobSectionHeader">Infrastructure Engineering &amp; Technical Leadership</h2>
<ul><li>Design, build, and operate the production infrastructure that powers Harvey&rsquo;s products and AI workloads.
</li><li>Drive technical direction across compute infrastructure, networking, Kubernetes, workflow orchestration, and production operations.
</li><li>Lead complex, cross-functional technical initiatives that improve reliability, scalability, security, operational efficiency, and infrastructure cost.
</li><li>Partner with Product Engineering, Security, AI Infrastructure, and Platform teams to translate product and business requirements into resilient infrastructure solutions.
</li><li>Establish reusable patterns, tooling, and paved paths that help engineering teams ship and operate production services safely.
</li><li>Raise the engineering bar through thoughtful design reviews, clear technical documentation, operational rigor, and mentorship.
</li></ul><h2 class="jobSectionHeader">Infrastructure Foundation &amp; Production Operations</h2>
<ul><li>Build and operate Harvey&rsquo;s global compute and network infrastructure, ensuring high availability, scalability, reliability, and performance.
</li><li>Improve compute utilization, performance, and service availability while supporting rapidly growing AI workloads.
</li><li>Develop capacity models, demand forecasts, and fleet lifecycle automation to help infrastructure scale efficiently with business growth.
</li><li>Operate and continuously improve Harvey&rsquo;s Kubernetes platform, including cluster provisioning, upgrades, networking, monitoring, reliability, performance, and operational automation.
</li><li>Drive infrastructure cost efficiency through capacity management, resource rightsizing, workload optimization, and utilization monitoring.
</li><li>Build secure infrastructure foundations, including identity and access management, network isolation, secrets management, auditing, and compliance controls.
</li><li>Develop scalable Infrastructure-as-Code and automation frameworks using technologies such as Terraform and Pulumi.
</li><li>Improve observability, monitoring, alerting, incident response, and operational readiness across the infrastructure platform.
</li><li>Participate in the on-call rotation, lead incident response when needed, and turn production learnings into durable engineering improvements.
</li></ul><h1 class="jobSectionHeader">What You Have</h1>
<ul><li>5+ years of software, infrastructure, site reliability, or production engineering experience.
</li><li>Deep experience building and operating large-scale cloud infrastructure on AWS, Azure, or Google Cloud Platform.
</li><li>Strong hands-on experience operating Kubernetes in production, including cluster lifecycle management, networking, and reliability.
</li><li>Experience building and operating distributed systems with strong reliability, scalability, and performance characteristics.
</li><li>Experience with infrastructure automation and Infrastructure-as-Code using tools such as Terraform or Pulumi.
</li><li>Strong understanding of compute infrastructure, networking, capacity planning, fleet management, and production operations.
</li><li>Experience designing and operating observability systems, including monitoring, logging, alerting, and incident response.
</li><li>Strong understanding of infrastructure security, including IAM, network security, secrets management, and compliance best practices.
</li><li>A track record of driving complex, cross-functional technical initiatives and influencing engineering decisions without relying on formal authority.
</li><li>Excellent communication skills and the ability to explain technical concepts clearly to engineering partners and other stakeholders.
</li><li>A systems-thinking mindset and a passion for building simple, reliable, and scalable infrastructure platforms.
</li></ul><h2 class="jobSectionHeader">Nice to Have</h2>
<ul><li>Experience supporting AI/ML or LLM infrastructure at scale.
</li><li>Experience operating GPU fleets, high-performance compute infrastructure, or large-scale capacity planning.
</li><li>Experience with multi-cloud infrastructure or hybrid cloud environments.
</li><li>Experience building internal platforms or developer tooling that improves engineering velocity and production safety.
</li></ul><h1 class="jobSectionHeader">Compensation</h1>
$161,300 - $241,900 USD
<h3 class="jobSectionHeader">Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices here.</h3>
#LI-AN2
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai</div>

Senior Software Engineer, Production Engineering

Golden State

<div>About the Position

Golden State Warriors are looking for a developer to join our growing team. In this role, you will focus on internal web application, which serves as the primary interface for the basketball operations team. You'll work closely with data engineers and data scientists to build tools that make complex data accessible and actionable.

This is an excellent opportunity to share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication!

This is a full-time, remote position.

Key Responsibilities
<ul>
<li>Build and maintain features for our internal basketball operations web application</li>
<li>Work with the application database to support new features and optimize queries</li>
<li>Collaborate with data science and analytics staff to design intuitive interfaces for complex data</li>
<li>Contribute to application architecture and code quality standards</li>
<li>Other duties as assigned</li>
</ul>
Required Skills and Experience
<ul>
<li>3+ years of front-end or full-stack development experience</li>
<li>Strong React and TypeScript skills</li>
<li>Experience with Python, PostgreSQL, and REST APIs</li>
<li>Proficient across multiple front-end frameworks</li>
<li>Familiarity with modern web development practices and tooling</li>
<li>Writes clean, well-structured code and cares about maintainability</li>
<li>Excellent written and verbal communication; strong presentation skills with the ability to influence technical and non-technical partners</li>
<li>Ability to build positive working relationships with business partners and peers at all levels within the organization</li>
<li>Ability to balance multiple projects at once in a fast-paced work environment</li>
<li>Strong passion and deep curiosity about sports and entertainment</li>
<li>Next.js and mobile development experience a plus</li>
<li>Experience building data-heavy dashboards or visualization tools a plus</li>
<li>Experience with design systems or component libraries a plus</li>
</ul>
Compensation
<ul>
<li>$120,000 Per year + Bonus</li>
<li>Comprehensive Medical, Dental and Vision benefits for employees and dependents</li>
<li>Employer 401K match</li>
<li>Vacation, Summer Half-Day Fridays and a generous paid time off plan for pregnancy and parental leaves</li>
<li>Warriors home tickets, team store discount and more!</li></ul> 


Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

 Golden State is an equal opportunity employer.

We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Want to learn more about who we are and what we value? Visit www.warriors.com/employment

Please refer to our California Privacy Notice for more information about how we process your personal information, and your data protection rights.</div>

Web Developer

Arcade Food Theatre

<div>Everyone's building AI agents, but almost nobody gets them to production.
Building an impressive demo is easy. Building an AI agent that can securely take action inside enterprise systems is hard. The moment an agent accesses customer data, executes a workflow, or makes changes on behalf of a user, authorization, governance, and trust become the real engineering challenge.
Arcade is the MCP runtime that gives agents the power to do both seamlessly. We connect agents to the systems they act in, then give each one a permission slip and a paper trail - proof of what it's allowed to do, and a record of what it did. That's what makes AI safe to turn loose: real actions, on real systems, already shipping inside Fortune 100 companies.
The Revolution Needs You
Every AI app needs agentic &quot;tools&quot; - special functions that let AI models take real actions. Without tools, AI can only chat. With tools, AI can actually do things. We're building the definitive tools catalog and tool-calling platform that will unlock AI's true potential. Think Zapier for AI Actions. Think Auth0 for AI. Think really big.
Why This Is The Opportunity of a Lifetime<ul><li>
Traction: Real deployments with Fortune-100 customers like Morgan Stanley and Open Table</li><li>
Founder-Market Fit: Our CEO previously founded Stormpath (acquired by Okta), where he created the first Authentication API for developers. He's done this before - and this time the market is 10x bigger. Our CTO led the vector database team at Redis, shipped 100+ LLM applications, and is a contributor to LangChain and LlamaIndex. He knows this space better than anyone.</li><li>
Dream Team: We've assembled authentication, integrations, distributed systems, and AI experts from Okta, Redis, Microsoft, Splunk, Ngrok, Google, Airbyte, Disney, and HPE who've built and founded multiple successful developer platforms.</li><li>
Perfect Timing: Every enterprise is racing to put agents in production - almost none get there. The problem isn't better models, it's proving which agent can take which action, on behalf of which user, against which system. That's us.</li><li>
Massive Market : We're building critical infrastructure for the biggest technological shift of our generation. Every AI app will need what we're building.</li><li>
Backed By The Best: Our Series A round is led by SYN Ventures, with strategic investment from Morgan Stanley and Wipro. Our earlier investors have also backed Databricks, Clickhouse, MongoDB, Perplexity, Cohere, ScaleAI, Confluent, Elastic, and Firebase. They see what we see - this is going to be huge.</li></ul>
The Challenge
The number of deployed Arcade customers is growing rapidly, and after a deployment goes live, someone needs to own everything that happens next. Right now that's ad hoc. We need a leader to build our support function from zero - on a product that looks nothing like typical SaaS. To help a customer succeed, you&rsquo;ll need to understand MCP, OAuth, SSO, tool-calling, and cloud infrastructure. Nobody has been debugging agent authorization at enterprise scale long enough to write the playbook for it. That bar is why Arcade is becoming core infrastructure inside Fortune-100 companies, and it's why this role matters more here than it would anywhere else.
You'll be our first support hire and own the team&rsquo;s growth and processes. For the first several months you'll be doing the L2 support work yourself while you grow the team and build the function. That&rsquo;s how you&rsquo;ll earn the pattern recognition that makes everything you design afterward correct instead of theoretical. This will include not only helping customers, but also improving our docs, configuring agentic support &amp; automations, setting SLAs, and defining escalation paths that let the team scale sub-linearly as customers grow. Do it right and support becomes a product in its own right - fast, technical, and a direct input into what we build next. You&rsquo;ll be reporting to the Head of Product because you'll have some of the strongest signals about what we should build next and we want you sitting right inside the conversation.
What You'll Do<ul><li>
Build the support function from scratch: stand up L0 (docs), L1 (AI &amp; automations), and define the routing, SLAs, and escalation paths up to FDE (L3) and Engineering (L4).</li><li>
Own L2 support: be the human escalation point for real technical issues - Okta/SSO not working, tools not getting called correctly by the LLM, gateway and user-source configuration, auth edge cases.</li><li>
Grow and lead the team. Use your experience to scale a world-class support org that customers rave about and sets the technical bar for what a support organization looks like.</li><li>
Automate aggressively so support does not need to scale with customer count. An AI-first approach is central to how you'll work.</li><li>
Partner with FDE: take over as primary customer contact after first deployment so FDE can move to the next customer; over time, absorb &quot;standard&quot; onboarding and cluster setup - especially for marketplace (AWS/Azure) deployments to make that experience seamless.</li><li>
Close the loop with Product and Engineering: turn recurring tickets and friction into prioritization signal and product fixes.</li></ul>
Required Skills<ul><li>
You've built or led a support team for a technical, B2B product.</li><li>
Strong technical fluency in infrastructure and auth - OAuth, SSO/SAML, APIs and tool-calling, cloud deployment concepts. You can debug alongside a customer, not just triage.</li><li>
A player-coach mindset: energized by doing hands-on support with customers and building the process behind it.</li><li>
Track record designing SLAs, ticket routing, and escalation in a way that balances customer empathy with business reality.</li><li>
Background in developer, infrastructure, or auth products, and the MCP/AI-agents ecosystem.</li><li>
AI-pilled: you reach for AI and automation to move fast and keep the customer experience quick.</li></ul>
Bonus Points<ul><li>
Experience supporting self-hosted enterprise customers.</li><li>
Hands-on with modern support tooling like Pylon.</li><li>
Experience with cloud marketplace deployments (AWS/Azure).</li><li>
San Francisco based (or open to relocating).</li></ul>
Join The Movement
We're not just building a product - we're leading a movement to transform AI from just chatbots to agents that can take actions against real systems. This is your chance to be at the forefront of that revolution.
If you want to look back in 5 years and say, &quot;I helped build that&quot;, then we want to talk to you. Ready to make AI actually useful? Apply now!
Compensation Range: $205K - $250K</div>

Head of Support Engineering

Artificial Analysis

<div>Job Description &ndash; Member of Technical Staff
Location: San Francisco (preferred), Sydney, Melbourne, Brisbane
About Artificial Analysis
Artificial Analysis is the leading independent AI benchmarking company. We support labs, engineers and enterprises to understand AI capabilities and make critical decisions about their AI strategies. We are the go-to authority for understanding AI, from AI labs and enterprises to media, investors, and policymakers. Our benchmarks don&rsquo;t just measure the cutting edge of AI, they are actively shaping the frontier.
Our benchmarks and analysis are trusted by hundreds of thousands of users and are the go-to reference for leading AI labs including OpenAI, Google, Meta, NVIDIA and Anthropic, and major publications including the Wall Street Journal, Bloomberg, the Financial Times and The Economist.
We are a team of 40+, on track to double by end of year, backed by Nat Friedman (GitHub, Meta), Daniel Gross (SSI, Meta), Andrew Ng (Google Brain, DeepLearning.ai, Amazon), Adam D&rsquo;Angelo (Quora, Poe, OpenAI), Clem Delangue (Hugging Face) and other industry leaders.
The Opportunity
Our benchmarks and analysis are what the industry turns to when they need to understand AI capabilities, from AI labs and enterprises to media, investors, and policymakers. This role puts you at the forefront of the AI Frontier &ndash; you won&rsquo;t just observe the cutting edge of AI, your work will define what cutting edge means.
We&rsquo;re hiring Members of Technical Staff to design the evaluations that set the standard for how AI is measured, produce analysis that shapes how companies and the broader industry understand AI, and work directly with the leading AI labs and enterprises who rely on our insights. You&rsquo;ll develop new benchmarking methodologies, manage relationships with some of the most important AI labs and enterprise customers in the world, and help drive the product direction of our platform. The bar for success is becoming a world expert in modern AI technologies.
This is a unique combination of product, research, technical, and client-facing work, suited to highly driven technical generalists who thrive on breadth and ownership. Many of our strongest team members come from top-tier strategy consulting backgrounds, though we hire from a range of disciplines.
You&rsquo;ll work directly with our founders and across the full team. The people who join now will have an outsized role in shaping both our products and the company itself. The coming wave of AI scaling is going to change the world in ways we don&rsquo;t yet understand - and we&rsquo;re offering a front row seat.
What You&rsquo;ll Do<ul><li>AI Benchmarking Product Development: Structure, design and execute projects to evaluate AI systems and technologies, including developing new AI evaluation methodologies and datasets that advance our benchmarking capabilities</li><li>Strategic Analysis of AI: Drive developing reports and data visualizations to communicate complex AI concepts to enterprises looking to shape their AI strategy</li><li>Partner with Leading AI Companies: Collaborate with leading AI companies to support them in benchmarking their technologies, from agentic AI applications to models to hardware. This also requires identifying opportunities to enhance our leading AI benchmarking platform and working with our developers to make it happen</li><li>Become AI-Native: Embrace an AI-native workflow, using cutting-edge AI tools to generate leverage in a fast-changing industry and maintain our competitive edge in AI benchmarking</li><li>Company Strategy: We are a startup and are looking for the future leaders of Artificial Analysis. Team members will be expected to contribute to company strategy and should expect to drive large initiatives that will support us in being the leading AI benchmarking company</li></ul>
What We&rsquo;re Looking For
You have an intense interest in AI, a genuine desire to become a world expert in the field, and strong analytical and coding skills to back it up.
We hire MTS from three backgrounds. You should clearly fit one of these profiles:
Strategy Consulting
Backgrounds include: Management Consultant, Associate, Engagement Manager, Data Scientist, or similar roles at firms like McKinsey, BCG, Bain, or equivalent. Strong preference will be given to candidates with experience within a Data Analytics division such as QuantumBlack, AI by McKinsey, BCG X or equivalent.
You know how to structure ambiguous problems, build analytical frameworks, and communicate findings to senior stakeholders. You&rsquo;re now looking to apply those skills to something deeply technical. The key differentiator: you have a genuine technical interest in AI and ability to code. You follow model releases, you have opinions on where the technology is heading, and you want to be closer to the subject matter than consulting allows.
AI and Machine Learning
Backgrounds include: ML Engineer, ML Researcher, AI Engineer, Forward Deployed Engineer, Technical PM, Solutions Engineer, Technical Pre-Sales, or similar roles at AI companies or AI-focused teams.
You have hands-on experience with modern AI systems and understand how models work at a technical level. You&rsquo;re looking for a role with more breadth and industry exposure than a pure research, engineering, or PM position, where you can combine technical depth with client-facing work and strategic analysis.
Technical Product Management
Backgrounds include: Founding Engineer, Product Manager, Technical Co-founder, Head of Product, or generalist roles at early-stage AI companies.
You&rsquo;ve built and shipped AI products in a fast-moving environment where you had to operate across research, engineering, product, and commercial work simultaneously. You understand both how AI systems work technically and how they get brought to market. You&rsquo;re looking for a role where that breadth is the job, not a side effect of being early at a small company.
Across all three profiles, we require:<ul><li>3+ years of relevant professional experience</li><li>Strong analytical and critical thinking skills</li><li>Proficiency in Python and data analysis</li><li>Genuine, demonstrable interest and knowledge of Frontier AI. We want people who have informed opinions about where AI is heading, not just people who use AI tools</li></ul>
Why Artificial Analysis?<ul><li>Shape how AI gets built: The leading AI labs track our benchmarks and use them to guide their development priorities. Your work will directly influence the direction of AI.</li><li>Become a world expert in AI: You will evaluate every major model, across every major capability, as they are released. Very few roles offer this breadth of exposure to frontier AI.</li><li>Work with the most important players in AI: You&rsquo;ll manage relationships with teams at the leading AI labs and major enterprises as a trusted, independent voice.</li><li>Join at a defining moment: We&rsquo;re 40+ people, on track to double by end of year, backed by some of the most connected investors in AI. The people who join now will shape the product, the team, and the strategy as we scale.</li><li>Competitive compensation including equity</li></ul>
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Member of Technical Staff

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