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general manager travel tourism

Do it Right Pakistan

The General Manager &ndash; Travel &amp; Tourism will lead and manage the entire travel division, including domestic and international tours, group trips, holiday packages, corporate travel, customer operations, marketing, and vendor relationships. The role requires strong leadership, deep industry knowledge, excellent customer service orientation, and the ability to design and execute profitable travel offerings.The GM will oversee all teams including sales, operations, tour coordinators, customer service, logistics, and marketing. The position&rsquo;s primary focus is to deliver exceptional travel experiences, maximise sales, maintain efficient operations, and scale new destinations, services, and partnerships.Key ResponsibilitiesStrategic Leadership &amp; Division Management<ul><li>Develop a strategic roadmap for expanding domestic and international travel operations.</li><li>Establish annual revenue targets, sales KPIs, and operational goals for all teams.</li><li>Plan new destinations, tours, and travel products based on market trends and seasonal demand.</li><li>Ensure profitability across all travel packages and operational activities.</li></ul>Sales &amp; Business Development<ul><li>Drive overall sales performance of group tours, holiday packages, and individual travel services.</li><li>Build and maintain corporate client portfolios for business travel, conferences, and incentive trips.</li><li>Oversee pricing strategy for tours, ensuring competitive rates and stable margins.</li><li>Collaborate with digital marketing teams to increase lead generation and conversion.</li><li>Analyse sales reports weekly and develop strategies for improving booking rates.</li></ul>Travel Product Creation &amp; Package Development<ul><li>Design high-quality travel itineraries for domestic and international destinations.</li><li>Introduce new experiences, seasonal trips, student tours, adventure packages, and luxury travel products.</li><li>Conduct market research to identify demand trends, cost comparisons, and competitor offerings.</li><li>Oversee content creation for brochures, social media, websites, and marketing campaigns.</li></ul>Vendor, Partner &amp; Destination Management<ul><li>Maintain relationships with hotels, airlines, transport companies, destination managers, tour guides, and travel partners.</li><li>Negotiate contracts, rates, commissions, and service-level terms with vendors.</li><li>Ensure smooth coordination and service delivery across all destinations.</li><li>Build partnerships with tourism boards, travel alliances, and global suppliers.</li></ul>Operations &amp; Logistics Oversight<ul><li>Supervise operations team responsible for bookings, confirmations, logistics, ticketing, and pre-departure documentation.</li><li>Ensure seamless execution of all group tours, including accommodation, transport, meals, activities, and ground handling.</li><li>Monitor real-time travel operations during trips and resolve any urgent issues.</li><li>Maintain service quality standards for guides, coordinators, and on-ground staff.</li></ul>Customer Experience &amp; Quality Assurance<ul><li>Ensure exceptional customer service before, during, and after every tour.</li><li>Oversee handling of customer complaints, refunds, emergencies, or trip adjustments.</li><li>Conduct customer satisfaction surveys and implement service improvements.</li><li>Ensure all guides, coordinators, and staff follow safety protocols and SOPs.</li></ul>Marketing, Branding &amp; Campaigns<ul><li>Coordinate with the marketing department to design promotional campaigns, travel expos, and seasonal offers.</li><li>Approve social media content, videos, and advertisements highlighting tour experiences.</li><li>Monitor the effectiveness of marketing campaigns and adjust strategies accordingly.</li><li>Develop loyalty programs, referral incentives, and brand-building initiatives.</li></ul>Team Leadership &amp; Human Resource Development<ul><li>Manage and supervise tourism sales teams, operations staff, logistics coordinators, and tour leaders.</li><li>Hire, train, and evaluate employees to maintain strong performance and customer service standards.</li><li>Conduct weekly meetings to track progress, plan trips, and assign responsibilities.</li><li>Maintain a disciplined, ethical, and growth-focused working environment</li></ul>Required Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s/Master&rsquo;s degree in Tourism, Hospitality, Business Management, or relevant field.</li><li>5&ndash;10 years of demonstrated experience in travel, tours, hospitality or tourism operations.</li><li>Strong knowledge of international and domestic travel dynamics, suppliers, destinations, and customer preferences.</li><li>Leadership experience with multi-team or multi-destination operations.</li><li>Excellent negotiation, communication, and client-handling skills.</li><li>Ability to travel frequently for vendor meetings, destination visits, and tour oversight.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

General Manager – Travel & Tourism

MC Services

Hiring: Sales Manager &amp; Assistant Sales ManagerDepartment: Umrah, Travel, Tours &amp; AviationPositions &amp; Experience<ul><li>Sales Manager: 5&ndash;7 Years of relevant experience</li><li>Assistant Sales Manager: 3&ndash;4 Years of relevant experience</li></ul>Compensation<ul><li>Attractive Salary + Performance-Based Commission</li></ul>Job OverviewWe are seeking experienced and target-driven Sales Professionals to strengthen our Umrah, Travel, Tours, and Aviation business. Candidates should have strong industry exposure, excellent client-handling skills, and a proven sales track record.Key Responsibilities<ul><li>Drive sales growth for Umrah packages, airline ticketing, tours, and travel services.</li><li>Develop and manage relationships with corporate and retail clients.</li><li>Achieve monthly and annual sales targets.</li><li>Assist in sales planning, promotions, and package customization.</li><li>Coordinate with operations, ticketing, and vendors for smooth service delivery.</li><li>Monitor market trends and competitor activities.</li><li>Prepare sales reports and performance updates for management.</li><li>Lead and support the sales team (for Sales Manager role).</li></ul>Required Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Travel &amp; Tourism, or a related field.</li><li>Relevant experience in Umrah, travel, tours, or aviation sales.</li><li>Strong understanding of airline ticketing and travel operations.</li><li>Excellent communication, negotiation, and customer service skills.</li><li>Ability to work under pressure and meet sales targets.</li></ul>What We Offer<ul><li>Competitive and attractive salary</li><li>Commission-based incentives</li><li>Career growth and professional development opportunities</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs150,000.00 per monthWork Location: In person

Sales Manager/Assistant Sales Manager

Yugo Pvt. Ltd.

Job Title: Travel and Tour Packages Specialist &ndash; DHA Phase 1 Company: Yugo Pvt. Ltd. Location: Lahore Job Type: Full-Time Industry: Travel &amp; TourismAbout Yugo:Yugo Pvt. Ltd. (Yugo.pk) is Pakistan's leading travel company, delivering 360-degree travel solutions across the globe. Renowned for our dedication to excellence, innovation, and personalized service, we specialize in crafting unforgettable travel experiences for individuals, families, and corporate clients.Job Description: We are seeking a motivated and results-driven Travel and Tour Packages Specialist &ndash; DHA Phase 1 to manage and expand our portfolio of corporate clients. The ideal candidate will identify new business opportunities, build strong B2B relationships, and offer tailored travel solutions for businesses.Key Responsibilities:<ul><li>Approach potential clients for travel and tour services.</li><li>Develop customized tour packages to meet client business needs.</li><li>Manage the entire sales cycle from lead generation to closing deals.</li><li>Maintain strong relationships with existing corporate clients to ensure repeat business.</li><li>Collaborate with the operations team to ensure smooth delivery of travel services.</li><li>Stay updated with market trends, competitors, and pricing strategies.</li><li>Prepare and present sales reports and forecasts to management.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business, Tourism, or a related field.</li><li>Proven experience in sales, preferably in travel or tourism services.</li><li>Excellent communication and negotiation skills.</li><li>Strong client-handling and relationship-building abilities.</li><li>Ability to work independently and meet sales targets.</li></ul>What We Offer:<ul><li>Competitive salary and incentive packages</li><li>Growth opportunities within a fast-evolving company</li><li>Collaborative and innovative work environment</li><li>Exposure to diverse markets and travel products</li></ul>Job Type: Full-timePay: From Rs70,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>travel: 3 years (Required)</li><li>tour packages and sales: 2 years (Required)</li></ul>Work Location: In person

Travel and Tour Packages Specialist – DHA Phase 1

ob Title: Sales Manager &ndash; Umrah, Travel, Tours &amp; AviationExperience Required: 5&ndash;7 Years Compensation: Attractive Salary + CommissionJob SummaryWe are seeking an experienced and results-driven Sales Manager to lead and expand our Umrah, Travel, Tours, and Aviation sales operations. The ideal candidate will have strong industry knowledge, proven sales leadership, and the ability to drive revenue growth through strategic planning and team management.Key Responsibilities<ul><li>Develop and implement sales strategies for Umrah, travel, tour, and aviation services.</li><li>Lead, motivate, and manage the sales team to achieve monthly and annual targets.</li><li>Identify new business opportunities, partnerships, and key corporate accounts.</li><li>Oversee pricing, promotions, and customized travel packages.</li><li>Maintain strong relationships with airlines, vendors, agents, and corporate clients.</li><li>Monitor market trends, competitor activities, and customer feedback.</li><li>Prepare sales forecasts, performance reports, and revenue analysis for management.</li><li>Ensure compliance with company policies and industry regulations.</li></ul>Required Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Travel &amp; Tourism, or a related field.</li><li>5&ndash;7 years of relevant experience in Umrah, travel, tours, or aviation sales, with at least 2 years in a managerial role.</li><li>Strong understanding of airline ticketing, Umrah packages, and travel operations.</li><li>Proven track record of achieving and exceeding sales targets.</li><li>Excellent communication, negotiation, and leadership skills.</li></ul>What We Offer<ul><li>Competitive and attractive salary</li><li>Performance-based commission</li><li>Professional growth and career development opportunities</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Sales Manager

Biz Outsource Pvt Ltd

About UsWe are a well-established Pakistan-based travel agency providing comprehensive travel solutions, including airline ticketing, hotel reservations, tour packages, and visa assistance. Our focus is on delivering reliable, efficient, and customer-focused travel services to both local and international clients.Job DescriptionWe are looking for a Customer Service Representative (CSR) to join our travel operations team. The ideal candidate will be responsible for handling customer inquiries, assisting with travel bookings, and ensuring a smooth and satisfactory customer experience. This role requires strong communication skills, attention to detail, and a passion for the travel and tourism industry.Key Responsibilities<ul><li>Handle customer inquiries via phone, WhatsApp, email, and walk-in visits</li><li>Assist customers with airline ticket bookings, changes, cancellations, and refunds</li><li>Provide information on travel packages, hotel bookings, and visa services</li><li>Coordinate with airlines, hotels, and vendors to resolve customer issues</li><li>Maintain accurate records of bookings and customer interactions</li><li>Address customer complaints professionally and ensure timely resolution</li><li>Ensure compliance with company policies and travel regulations</li></ul>Requirements &amp; Skills<ul><li>Minimum education: Intermediate or equivalent</li><li>Bachelor&rsquo;s degree in Travel &amp; Tourism or a related field is a plus</li><li>Strong verbal and written communication skills in English and Urdu</li><li>Good customer handling and problem-solving skills</li><li>Basic computer skills and familiarity with MS Office</li><li>Willingness to work flexible hours, if required</li></ul>Preferred Qualifications<ul><li>Prior experience in a travel agency or airline ticketing role</li><li>Understanding of visa processes and travel documentation</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Friendly and professional work environment</li><li>Training and growth opportunities</li></ul>Interested candidates may apply by sharing their updated CV at :info@bizoutsource.netJob Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Service Representative (Female)

Breeze Travel Agency

Breeze Travels &amp; Tours is a growing travel agency providing flight bookings, holiday packages, visa assistance, hotel reservations, and professional travel consultancy. We are hiring a Ticketing &amp; Travel Consultant who is experienced in air ticketing and customer handling.Key Responsibilities<ul><li>Handle domestic &amp; international air ticketing</li><li>Create, modify, and cancel PNRs using GDS (Sabre / Amadeus / Galileo)</li><li>Prepare fare quotations, reissues, refunds, and itinerary planning</li><li>Assist customers via phone, WhatsApp, email &amp; walk-ins</li><li>Guide clients regarding visa processes, travel insurance, and tour packages</li><li>Coordinate with airlines and service providers for smooth operations</li><li>Follow company SOPs and maintain high customer service standards</li><li>Maintain daily sales records and achieve monthly targets</li></ul>Requirements ✅ command of GDS (Sabre / Amadeus / Galileo) ✅ Excellent communication &amp; customer service skills ✅ Ability to multitask and work under pressure ✅ Strong problem-solving skills and attention to detail✅ Freshers Can Also Apply Education: Intermediate or higher Diploma in Travel &amp; Tourism is an advantageJob Type: Full-timeWork Location: In person

Ticketing & Travel Consultant

Breeze Travels &amp; Tours (Pvt) Ltd is a leading travel agency offering Air Tickets, Group Tours, Umrah Packages, Visas, Hotels, and Travel Insurance. We are expanding our operations and seeking a skilled Tour Executive to manage international and domestic group travel operations.Key Responsibilities<ul><li>Plan, organize, and manage group &amp; individual tours (inbound &amp; outbound)</li><li>Coordinate with hotels, transport providers, visa facilitators, and international partners</li><li>Prepare detailed itineraries, costings, and quotations</li><li>Handle group visa documentation, hotel bookings, transportation &amp; sightseeing schedules</li><li>Communicate professionally with clients, corporate groups, and suppliers</li><li>Negotiate with suppliers to secure best possible rates</li><li>Manage pre-departure arrangements and post-tour follow-ups</li><li>Ensure smooth operations and high client satisfaction</li></ul>Requirements ✅ Experience with a tour operator or travel company preferred ✅ Strong knowledge of international destinations &amp; visa procedures ✅ Good understanding of hotels, transport &amp; tour logistics ✅ Ability to manage multiple group tours simultaneously ✅ Strong coordination, communication &amp; problem-solving skills ✅ Proficiency in MS Office (Word, Excel, Email) GDS knowledge (Galileo / Sabre) is an added advantage Education: Graduate (Diploma in Travel &amp; Tourism preferred)Job Type: Full-timeWork Location: In person

Tour Executive – Group & Travel Operations

Explore 704+ General manager travel tourism in Charge Design Mechanical Jobs In Lahore this January. Find roles across top companies and apply now to boost your career.