front office manager

golf - cost controller

golf- club receptionist

golf- receiver / storekeeper Jobs in Riyadh

golf- receiver / storekeeper

receptionist

golf club receptionist

Qiddiya Investment Company

<div>The Club Receptionist is the first point of contact for members, guests, and visitors, playing a crucial role in delivering exceptional service and creating a welcoming atmosphere. The Receptionist ensures that all inquiries, bookings, and member interactions are handled with the highest level of professionalism and efficiency. This position requires a polished, articulate, and service-oriented individual who can manage a variety of front-desk tasks while maintaining the club&rsquo;s standards of excellence. 
JOB OVERVIEW &ndash; PURPOSE AND SCOPE
The primary purpose of the Club Receptionist is to manage the front desk operations of the club, providing outstanding customer service to members and guests. The role involves greeting visitors, handling reservations, answering inquiries, and coordinating with other departments to ensure a seamless experience for everyone who interacts with the club. The Receptionist is also responsible for managing incoming communications, processing payments, and assisting with various administrative tasks. This position is integral to maintaining the club&rsquo;s reputation as a premier destination, requiring impeccable attention to detail, strong communication skills, and a warm, professional demeanour.
RESPONSIBILITIES AND DUTIES
Reception Desk Operations:
<ul><li>Greet and welcome members, guests, and visitors as they arrive at the club, ensuring a friendly and professional first impression.</li></ul>
<ul><li>Manage any check-in and check-out processes for members and guests, ensuring all necessary procedures are followed.</li></ul>
<ul><li>Answer and manage incoming phone calls, emails, and other communications, directing inquiries to the appropriate departments or individuals.</li></ul>
<ul><li>Handle reservations and bookings, which may include tee times, dining reservations, and event registrations, ensuring accurate and timely processing.</li></ul> 
Customer Service:
<ul><li>Provide exceptional customer service by addressing members&rsquo; and guests&rsquo; needs, inquiries, and concerns promptly and effectively.</li></ul>
<ul><li>Assist members and guests with information about the club&rsquo;s amenities, services, and events, ensuring they have a positive experience.</li></ul>
<ul><li>Handle complaints and issues with tact and professionalism, escalating matters to management when necessary.</li></ul> 
Administrative Support:
<ul><li>Maintain the reception area, ensuring it is clean, organised, and stocked with necessary materials, such as brochures and membership forms.</li></ul>
<ul><li>Process payments for services, memberships, and other club-related transactions, ensuring accuracy and proper record-keeping.</li></ul>
<ul><li>Assist with administrative tasks such as filing, data entry, and maintaining member records, ensuring confidentiality and accuracy.</li></ul>
<ul><li>Coordinate with other departments, such as the golf shop, dining, and events, to facilitate smooth operations and communication.</li></ul> 
Event Coordination Support:
<ul><li>Provide support for club events by assisting with RSVPs, guest lists, and other logistical details as needed.</li></ul>
<ul><li>Communicate event details to members and guests, providing them with all necessary information and answering any questions.</li></ul>
<ul><li>Assist in the setup and breakdown of events when required, ensuring that everything is prepared according to club standards.</li></ul> 
Communication and Information Management:
<ul><li>Maintain up-to-date knowledge of club events, promotions, and services to effectively inform members and guests.</li></ul>
<ul><li>Manage the club&rsquo;s communication boards and digital displays, ensuring that information is current and accurately presented.</li></ul>
<ul><li>Handle the distribution of mail and packages for members and staff, ensuring prompt delivery.</li></ul> 
Security and Safety:
<ul><li>Monitor and control access to the club, ensuring that only authorised individuals enter the premises.</li></ul>
<ul><li>Follow security protocols and procedures to ensure the safety and privacy of members, guests, and staff.</li></ul>
<ul><li>Report any suspicious activity or security concerns to the appropriate authorities or club management.</li></ul> 
REPORTING
The Receptionist will report directly to the Front Office Manager and/or Assistant General Manager and will work closely with other departments, including Membership Services, Events, and the Golf Shop, to ensure smooth operations and a cohesive member experience. The Receptionist may also receive guidance and direction from senior management, particularly in handling VIP guests or special events. 
Requirements<ul><li> 
High school diploma or equivalent is required; additional qualifications in hospitality or customer service are a plus.</li><li>Minimum of 2-3 years of experience in a receptionist, front desk, or customer service role, preferably in a luxury hospitality, hotel, or exclusive club environment.</li><li>Experience with reservation systems, point-of-sale (POS) systems, and basic accounting procedures.</li><li>Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with front desk software or CRM systems.</li><li>Strong organisational and multitasking abilities, with attention to detail in all tasks.</li></ul> 
Soft Skills:
<ul><li>Excellent verbal and written communication skills, with a polished and professional manner.</li></ul>
<ul><li>Strong interpersonal skills, with the ability to interact effectively with a diverse range of members, guests, and staff.</li></ul>
<ul><li>High level of discretion, integrity, and ability to handle confidential information with care.</li></ul>
COMPETENCIES
Customer Service Excellence - Demonstrates a strong commitment to providing exceptional service to members and guests, ensuring their needs are met promptly and effectively.
Communication - Possesses outstanding communication skills, both verbal and written, with the ability to convey information clearly and professionally.
Professionalism - Maintains a high standard of personal presentation and professionalism at all times, representing the club&rsquo;s values and reputation.
Problem-Solving - Able to quickly and effectively resolve issues or concerns that arise, ensuring member and guest satisfaction.
Attention to Detail - Ensures accuracy in all aspects of front desk operations, from handling reservations to processing payments.
Team Collaboration - Works effectively with other departments to ensure a cohesive and seamless experience for all club members and guests.
Adaptability - Able to handle a fast-paced environment and manage multiple tasks simultaneously, adjusting priorities as needed.
Security Awareness - Demonstrates awareness of security protocols and procedures, ensuring the safety and privacy of all individuals at the club.</div>

Golf- Club Receptionist

Qiddiya | القدية

<div>
 The Club Receptionist is the first point of contact for members, guests, and visitors, playing a crucial role in delivering exceptional service and creating a welcoming atmosphere. The Receptionist ensures that all inquiries, bookings, and member interactions are handled with the highest level of professionalism and efficiency. This position requires a polished, articulate, and service-oriented individual who can manage a variety of front-desk tasks while maintaining the club's standards of excellence.
 
 
 
 Job Overview - Purpose And Scope
 
 
 
 The primary purpose of the Club Receptionist is to manage the front desk operations of the club, providing outstanding customer service to members and guests. The role involves greeting visitors, handling reservations, answering inquiries, and coordinating with other departments to ensure a seamless experience for everyone who interacts with the club. The Receptionist is also responsible for managing incoming communications, processing payments, and assisting with various administrative tasks. This position is integral to maintaining the club's reputation as a premier destination, requiring impeccable attention to detail, strong communication skills, and a warm, professional demeanour.
 
 
 
 Responsibilities And Duties
 
 
 
 Reception Desk Operations:
 
 
 <ul>
 <li>
 Greet and welcome members, guests, and visitors as they arrive at the club, ensuring a friendly and professional first impression
 </li>
 <li>
 Manage any check-in and check-out processes for members and guests, ensuring all necessary procedures are followed
 </li>
 <li>
 Answer and manage incoming phone calls, emails, and other communications, directing inquiries to the appropriate departments or individuals
 </li>
 <li>
 Handle reservations and bookings, which may include tee times, dining reservations, and event registrations, ensuring accurate and timely processing
 
 
 </li>
 </ul>
 Customer Service:
 
 
 <ul>
 <li>
 Provide exceptional customer service by addressing members' and guests' needs, inquiries, and concerns promptly and effectively
 </li>
 <li>
 Assist members and guests with information about the club's amenities, services, and events, ensuring they have a positive experience
 </li>
 <li>
 Handle complaints and issues with tact and professionalism, escalating matters to management when necessary
 
 
 </li>
 </ul>
 Administrative Support:
 
 
 <ul>
 <li>
 Maintain the reception area, ensuring it is clean, organised, and stocked with necessary materials, such as brochures and membership forms
 </li>
 <li>
 Process payments for services, memberships, and other club-related transactions, ensuring accuracy and proper record-keeping
 </li>
 <li>
 Assist with administrative tasks such as filing, data entry, and maintaining member records, ensuring confidentiality and accuracy
 </li>
 <li>
 Coordinate with other departments, such as the golf shop, dining, and events, to facilitate smooth operations and communication
 
 
 </li>
 </ul>
 Event Coordination Support:
 
 
 <ul>
 <li>
 Provide support for club events by assisting with RSVPs, guest lists, and other logistical details as needed
 </li>
 <li>
 Communicate event details to members and guests, providing them with all necessary information and answering any questions
 </li>
 <li>
 Assist in the setup and breakdown of events when required, ensuring that everything is prepared according to club standards
 
 
 </li>
 </ul>
 Communication and Information Management:
 
 
 <ul>
 <li>
 Maintain up-to-date knowledge of club events, promotions, and services to effectively inform members and guests
 </li>
 <li>
 Manage the club's communication boards and digital displays, ensuring that information is current and accurately presented
 </li>
 <li>
 Handle the distribution of mail and packages for members and staff, ensuring prompt delivery
 
 
 </li>
 </ul>
 Security and Safety:
 
 
 <ul>
 <li>
 Monitor and control access to the club, ensuring that only authorised individuals enter the premises
 </li>
 <li>
 Follow security protocols and procedures to ensure the safety and privacy of members, guests, and staff
 </li>
 <li>
 Report any suspicious activity or security concerns to the appropriate authorities or club management
 
 
 </li>
 </ul>
 
 REPORTING
 
 
 
 The Receptionist will report directly to the Front Office Manager and/or Assistant General Manager and will work closely with other departments, including Membership Services, Events, and the Golf Shop, to ensure smooth operations and a cohesive member experience. The Receptionist may also receive guidance and direction from senior management, particularly in handling VIP guests or special events.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 High school diploma or equivalent is required; additional qualifications in hospitality or customer service are a plus
 </li>
 <li>
 Minimum of 2-3 years of experience in a receptionist, front desk, or customer service role, preferably in a luxury hospitality, hotel, or exclusive club environment
 </li>
 <li>
 Experience with reservation systems, point-of-sale (POS) systems, and basic accounting procedures
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with front desk software or CRM systems
 </li>
 <li>
 Strong organisational and multitasking abilities, with attention to detail in all tasks
 
 
 </li>
 </ul>
 Soft Skills:
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills, with a polished and professional manner
 </li>
 <li>
 Strong interpersonal skills, with the ability to interact effectively with a diverse range of members, guests, and staff
 </li>
 <li>
 High level of discretion, integrity, and ability to handle confidential information with care
 
 
 </li>
 </ul>
 
 COMPETENCIES
 
 
 
 Customer Service Excellence - Demonstrates a strong commitment to providing exceptional service to members and guests, ensuring their needs are met promptly and effectively.
 
 
 Communication - Possesses outstanding communication skills, both verbal and written, with the ability to convey information clearly and professionally.
 
 
 Professionalism - Maintains a high standard of personal presentation and professionalism at all times, representing the club's values and reputation.
 
 
 Problem-Solving - Able to quickly and effectively resolve issues or concerns that arise, ensuring member and guest satisfaction.
 
 
 Attention to Detail - Ensures accuracy in all aspects of front desk operations, from handling reservations to processing payments.
 
 
 Team Collaboration - Works effectively with other departments to ensure a cohesive and seamless experience for all club members and guests.
 
 
 Adaptability - Able to handle a fast-paced environment and manage multiple tasks simultaneously, adjusting priorities as needed.
 
 
 Security Awareness - Demonstrates awareness of security protocols and procedures, ensuring the safety and privacy of all individuals at the club.
</div>

<div>
 The Golf Course Receiver and Storekeeper is responsible for managing the receipt, storage, and distribution of supplies and equipment at a five-star golf club. This role ensures that inventory levels are maintained, orders are accurately fulfilled, and storage practices meet the high standards of the club. The Receiver and Storekeeper plays a key role in supporting the operational efficiency of the golf course and related departments by ensuring that all materials and equipment are handled with care and delivered promptly.
 
 
 
 Job Overview - Purpose And Scope
 
 
 
 The primary purpose of the Golf Course Receiver and Storekeeper is to oversee the logistics and inventory management for the golf course. This role involves receiving deliveries, managing stock levels, and ensuring that all supplies and equipment are stored properly and readily accessible. The Receiver and Storekeeper supports various departments by ensuring timely and accurate distribution of materials, contributing to the smooth operation and maintenance of the golf course.
 
 
 
 Responsibilities And Duties
 
 
 
 Receiving and Inspection:
 
 
 <ul>
 <li>
 Receive and inspect all deliveries of supplies, equipment, and materials for the golf course, ensuring that items are accurate, undamaged, and meet quality standards
 </li>
 <li>
 Verify quantities and specifications against purchase orders and delivery documents, reporting any discrepancies or issues to the Purchasing Manager or relevant department
 
 
 </li>
 </ul>
 Inventory Management:
 
 
 <ul>
 <li>
 Maintain accurate inventory records, including tracking stock levels, monitoring usage, and forecasting future needs to ensure timely reordering and prevent shortages
 </li>
 <li>
 Conduct regular inventory audits and reconcile physical stock with inventory records to ensure accuracy and address any discrepancies
 </li>
 <li>
 Implement and manage an efficient storage system, ensuring that all items are stored properly to prevent damage and facilitate easy retrieval
 
 
 </li>
 </ul>
 Storage and Organisation:
 
 
 <ul>
 <li>
 Organise and maintain the storeroom or warehouse, ensuring that supplies and equipment are stored in a neat and orderly manner
 </li>
 <li>
 Implement best practices for storage, including proper labelling, shelving, and handling procedures to ensure accessibility and safety
 </li>
 <li>
 Ensure compliance with safety regulations and best practices for the storage of hazardous materials or sensitive items
 
 
 </li>
 </ul>
 Distribution and Fulfilment:
 
 
 <ul>
 <li>
 Process and fulfil orders from various departments, ensuring timely and accurate delivery of supplies and equipment to designated locations
 </li>
 <li>
 Coordinate with department heads and staff to understand their inventory needs and provide support as required
 </li>
 <li>
 Prepare and dispatch orders, including packaging and labelling, and track delivery status to ensure timely completion
 
 
 </li>
 </ul>
 Record Keeping and Documentation:
 
 
 <ul>
 <li>
 Maintain detailed records of all inventory transactions, including receipts, transfers, and disposals
 </li>
 <li>
 Document and report any inventory discrepancies, damaged goods, or issues with deliveries to the Purchasing Manager or relevant department
 </li>
 <li>
 Prepare reports on inventory levels, usage trends, and any issues or concerns related to stock management
 
 
 </li>
 </ul>
 Coordination and Communication:
 
 
 <ul>
 <li>
 Collaborate with the Purchasing Manager and other departments to ensure smooth operations and address any inventory-related issues or needs
 </li>
 <li>
 Communicate effectively with suppliers, delivery personnel, and internal staff to coordinate deliveries and resolve any issues
 </li>
 <li>
 Provide excellent customer service to internal stakeholders by addressing their inventory needs and providing timely assistance
 
 
 </li>
 </ul>
 Safety and Compliance:
 
 
 <ul>
 <li>
 Adhere to all safety regulations and best practices related to inventory management, including the safe handling of equipment and materials
 </li>
 <li>
 Ensure compliance with environmental and regulatory requirements for the storage and disposal of hazardous materials
 </li>
 <li>
 Participate in safety training and implement safety procedures to protect staff and maintain a safe working environment
 
 
 </li>
 </ul>
 
 REPORTING
 
 
 
 The Golf Course Receiver and Storekeeper reports directly to the (HGCS) along with a dotted line to the Purchasing Manager. This role involves regular interaction with various departments to coordinate inventory needs, fulfil orders, and address any issues. The Receiver and Storekeeper is responsible for providing updates on inventory levels, delivery status, and any issues related to stock management.
 
 
 
 Requirements
 
 
 
 
 Educational Background:
 
 
 
 <ul>
 <li>
 A high school diploma or equivalent is required
 </li>
 <li>
 Additional training or certification in inventory management, warehousing, or logistics is beneficial
 
 
 </li>
 </ul>
 
 Experience:
 
 
 
 <ul>
 <li>
 A minimum of 3-5 years of experience in inventory management, receiving, or storekeeping, preferably in a similar environment or upscale setting
 </li>
 <li>
 Experience working in a golf course or hospitality-related environment is a plus
 
 
 </li>
 </ul>
 
 Technical Skills:
 
 
 
 <ul>
 <li>
 Proficiency in inventory management systems and software
 </li>
 <li>
 Basic understanding of warehousing and logistics practices, including receiving, storage, and distribution
 </li>
 <li>
 Familiarity with safety regulations and best practices for handling and storing materials
 
 
 </li>
 </ul>
 
 Soft Skills:
 
 
 
 <ul>
 <li>
 Strong organisational skills, with the ability to manage multiple tasks and prioritise effectively
 </li>
 <li>
 Excellent communication skills, with the ability to interact professionally with suppliers, staff, and other stakeholders
 </li>
 <li>
 Detail-oriented, with a focus on accuracy in inventory management and record-keeping
 </li>
 <li>
 Problem-solving abilities, with the capacity to address and resolve issues related to inventory and deliveries
 
 
 </li>
 </ul>
 
 COMPETENCIES
 
 
 
 Organisational Skills - Demonstrates strong organisational abilities in managing inventory, maintaining storage areas, and fulfilling orders efficiently.
 
 
 Attention to Detail - Maintains a high level of accuracy in inventory records, order processing, and storage practices.
 
 
 Communication - Communicates effectively with suppliers, staff, and other departments, ensuring clear and professional interactions.
 
 
 Customer Service - Provides excellent support to internal stakeholders by addressing their inventory needs and ensuring timely fulfilment.
 
 
 Safety Awareness - Adheres to safety regulations and best practices, ensuring a safe working environment and proper handling of materials.
 
 
 Problem Solving - Approaches challenges with a solutions-oriented mindset, identifying and resolving issues related to inventory management and delivery.
 
 
 Technical Proficiency - Demonstrates proficiency in inventory management systems and an understanding of warehousing practices and logistics.
 
 
 Efficiency - Manages time and resources effectively, ensuring that inventory processes are streamlined and operations run smoothly.
</div>

Golf- Receiver / Storekeeper

<div>The Golf Course Receiver and Storekeeper is responsible for managing the receipt, storage, and distribution of supplies and equipment at a five-star golf club. This role ensures that inventory levels are maintained, orders are accurately fulfilled, and storage practices meet the high standards of the club. The Receiver and Storekeeper plays a key role in supporting the operational efficiency of the golf course and related departments by ensuring that all materials and equipment are handled with care and delivered promptly. 
JOB OVERVIEW &ndash; PURPOSE AND SCOPE
The primary purpose of the Golf Course Receiver and Storekeeper is to oversee the logistics and inventory management for the golf course. This role involves receiving deliveries, managing stock levels, and ensuring that all supplies and equipment are stored properly and readily accessible. The Receiver and Storekeeper supports various departments by ensuring timely and accurate distribution of materials, contributing to the smooth operation and maintenance of the golf course.
RESPONSIBILITIES AND DUTIES
Receiving and Inspection:
<ul><li>Receive and inspect all deliveries of supplies, equipment, and materials for the golf course, ensuring that items are accurate, undamaged, and meet quality standards.</li></ul>
<ul><li>Verify quantities and specifications against purchase orders and delivery documents, reporting any discrepancies or issues to the Purchasing Manager or relevant department.</li></ul> 
Inventory Management:
<ul><li>Maintain accurate inventory records, including tracking stock levels, monitoring usage, and forecasting future needs to ensure timely reordering and prevent shortages.</li></ul>
<ul><li>Conduct regular inventory audits and reconcile physical stock with inventory records to ensure accuracy and address any discrepancies.</li></ul>
<ul><li>Implement and manage an efficient storage system, ensuring that all items are stored properly to prevent damage and facilitate easy retrieval.</li></ul> 
Storage and Organisation:
<ul><li>Organise and maintain the storeroom or warehouse, ensuring that supplies and equipment are stored in a neat and orderly manner.</li></ul>
<ul><li>Implement best practices for storage, including proper labelling, shelving, and handling procedures to ensure accessibility and safety.</li></ul>
<ul><li>Ensure compliance with safety regulations and best practices for the storage of hazardous materials or sensitive items.</li></ul> 
Distribution and Fulfilment:
<ul><li>Process and fulfil orders from various departments, ensuring timely and accurate delivery of supplies and equipment to designated locations.</li></ul>
<ul><li>Coordinate with department heads and staff to understand their inventory needs and provide support as required.</li></ul>
<ul><li>Prepare and dispatch orders, including packaging and labelling, and track delivery status to ensure timely completion.</li></ul> 
Record Keeping and Documentation:
<ul><li>Maintain detailed records of all inventory transactions, including receipts, transfers, and disposals.</li></ul>
<ul><li>Document and report any inventory discrepancies, damaged goods, or issues with deliveries to the Purchasing Manager or relevant department.</li></ul>
<ul><li>Prepare reports on inventory levels, usage trends, and any issues or concerns related to stock management.</li></ul> 
Coordination and Communication:
<ul><li>Collaborate with the Purchasing Manager and other departments to ensure smooth operations and address any inventory-related issues or needs.</li></ul>
<ul><li>Communicate effectively with suppliers, delivery personnel, and internal staff to coordinate deliveries and resolve any issues.</li></ul>
<ul><li>Provide excellent customer service to internal stakeholders by addressing their inventory needs and providing timely assistance.</li></ul>
Safety and Compliance:
<ul><li>Adhere to all safety regulations and best practices related to inventory management, including the safe handling of equipment and materials.</li></ul>
<ul><li>Ensure compliance with environmental and regulatory requirements for the storage and disposal of hazardous materials.</li></ul>
<ul><li>Participate in safety training and implement safety procedures to protect staff and maintain a safe working environment.</li></ul>
REPORTING
The Golf Course Receiver and Storekeeper reports directly to the (HGCS) along with a dotted line to the Purchasing Manager. This role involves regular interaction with various departments to coordinate inventory needs, fulfil orders, and address any issues. The Receiver and Storekeeper is responsible for providing updates on inventory levels, delivery status, and any issues related to stock management. 
 
 
Requirements 
Educational Background:
o A high school diploma or equivalent is required.
o Additional training or certification in inventory management, warehousing, or logistics is beneficial. 
Experience:
o A minimum of 3-5 years of experience in inventory management, receiving, or storekeeping, preferably in a similar environment or upscale setting.
o Experience working in a golf course or hospitality-related environment is a plus. 
Technical Skills:
o Proficiency in inventory management systems and software.
o Basic understanding of warehousing and logistics practices, including receiving, storage, and distribution.
o Familiarity with safety regulations and best practices for handling and storing materials. 
Soft Skills:
o Strong organisational skills, with the ability to manage multiple tasks and prioritise effectively.
o Excellent communication skills, with the ability to interact professionally with suppliers, staff, and other stakeholders.
o Detail-oriented, with a focus on accuracy in inventory management and record-keeping.
o Problem-solving abilities, with the capacity to address and resolve issues related to inventory and deliveries. 
COMPETENCIES
Organisational Skills - Demonstrates strong organisational abilities in managing inventory, maintaining storage areas, and fulfilling orders efficiently.
Attention to Detail - Maintains a high level of accuracy in inventory records, order processing, and storage practices.
Communication - Communicates effectively with suppliers, staff, and other departments, ensuring clear and professional interactions.
Customer Service - Provides excellent support to internal stakeholders by addressing their inventory needs and ensuring timely fulfilment.
Safety Awareness - Adheres to safety regulations and best practices, ensuring a safe working environment and proper handling of materials.
Problem Solving - Approaches challenges with a solutions-oriented mindset, identifying and resolving issues related to inventory management and delivery.
Technical Proficiency - Demonstrates proficiency in inventory management systems and an understanding of warehousing practices and logistics.
Efficiency - Manages time and resources effectively, ensuring that inventory processes are streamlined and operations run smoothly.</div>

<div>The Reception Manager is the custodian of the &quot;First Impression&quot; across the entire Qiddiya Golf estate. This senior operational role holds strategic oversight of all reception and concierge touchpoints, including the Main Clubhouse Reception, the Golf Academy Reception, and the VIP/Member Concierge Desk. The incumbent is responsible for unifying the service standards across these physically separate areas, ensuring a seamless, 5-star guest journey from arrival at the gate to departure. The Reception Manager leads a large, diverse team, ensuring that communication flows effectively between the teaching staff, golf operations, and the front-of-house team.
JOB OVERVIEW &ndash; PURPOSE AND SCOPE
The purpose of this position is to eliminate service silos. The Reception Manager ensures that a guest checking in for a lesson at the Academy receives the same level of luxury service and recognition as a member checking in for a tee time at the Clubhouse. The scope involves complex rostering across multiple venues, establishing Standard Operating Procedures (SOPs) for guest check-in/out, data management of the Member Database, and the resolution of high-level guest complaints. This is a &quot;roaming&quot; management role, requiring a visible presence at all front desks throughout the day.
RESPONSIBILITIES AND DUTIES
Multi-Department Operations Management
<ul><li>Oversee the daily operations of the Main Clubhouse, Leisure and Academy Reception Areas, ensuring adequate staffing levels based on tee sheet utilisation and lesson bookings.</li><li>
Develop and enforce uniform SOPs for all desks regarding telephone etiquette, guest registration, payment processing, and biometric/access control usage.</li><li>
Conduct daily briefings with the Supervisors of each area to ensure VIP movements, large groups, and course conditions are communicated to all front-desk staff.</li><li>
Monitor the physical presentation of all reception areas, ensuring lobbies, waiting areas, and counters meet the immaculate standards of a luxury 5-Resort.</li></ul>
Guest Experience &amp; Concierge Logistics
<ul><li>Manage the &quot;Golfer&rsquo;s Journey&quot; logic, ensuring the transition from the Bag Drop to the Reception to the Locker Room is fluid and intuitive.</li><li>
Handle complex itineraries for high-net-worth individuals, coordinating effectively with the PA to the GM for dignitary visits.</li><li>
Act as the final escalation point for guest complaints or disputes regarding billing, bookings, or service failures at the front desk.</li><li>
Implement a guest recognition program, ensuring staff across all areas can identify members and repeat guests by name and preference.</li></ul>
Team Leadership &amp; Training
<ul><li>Recruit, train, and appraise a large team of Receptionists and Golf Operations staff.</li><li>
Create a cross-training culture where Academy staff can operate the Clubhouse desk and vice versa, allowing for flexible workforce deployment during tournaments or sickness.</li><li>
Manage the shift rostering to ensure language coverage (Arabic/English) at all key touchpoints during operating hours.</li></ul>
Systems &amp; Administration
<ul><li>Act as the &quot;Super User&quot; for the property management and booking systems (e.g., Lightspeed, Golf Genius, Opera or others as needed), overseeing data integrity and user permissions.</li><li>
Responsible for the daily reconciliation of revenue across all reception points, ensuring strict adherence to cash handling and credit policies.</li></ul> 
REPORTING
<ul><li>Reports Direct to: Assistant General Manager/ Golf Operations Manager.</li><li>
Supervises: Reception Attendants.</li><li>
Key Liaisons: Retail Managers, Leisure Team, Head of Instruction (regarding Academy desk flow), Golf Operations Team, Membership Manager.</li></ul> 
 
 
Requirements 
Education &amp; Experience
<ul><li>Bachelor&rsquo;s degree in Hospitality Management, Business, or Tourism preferred.</li><li>
Minimum of 5&ndash;7 years of Front Office management experience in a 5-star luxury hotel or world-class golf resort.</li><li>
Experience managing multiple outlets or physical locations simultaneously is highly desirable.</li><li>
A strong background in golf operations is preferred, but a candidate with an exceptional luxury hotel Front Office background would also be suitable.</li></ul> 
Technical Skills
<ul><li>Advanced proficiency in Club Management Software (Lightspeed, etc).</li><li>
Strong command of Microsoft Excel for rostering and reporting.</li><li>
Experience with CRM (Customer Relationship Management) tools to manage guest profiles and preferences.</li></ul>
COMPETENCIES
Core Competencies
<ul><li>Operational Agility: The ability to move mentally and physically between different environments (e.g., the quiet focus of the Academy vs. the high volume of the Clubhouse) and adjust management style accordingly.</li><li>
Emotional Intelligence: High capacity for empathy and conflict resolution, able to de-escalate stressed guests or staff effectively.</li><li>
Detail Oriented: Obsessive about data accuracy (correct spelling of names, accurate billing) and environmental aesthetics (fresh flowers, tidy desks).</li><li>
Communication: Fluency in English is mandatory; Arabic language skills are a distinct advantage for welcoming local dignitaries.</li><li>
Leadership: An &quot;on-the-floor&quot; leader who leads by example, not from a back office.</li></ul></div>

Golf - Receptionist Manager

Red Sea Global

<div><div><div><div><div>Division: Amaala Yacht Club
</div></div></div></div><div><div><div><div>Department: Amaala Yacht Club
</div></div></div></div><div><div><div><div>Company: Sports and Entertainment Company
</div></div></div></div><div><div><div><div>Welcome to Amaala Yacht Club &ndash; Where Luxury Meets the Sea 


Nestled within the breathtaking Triple Bay Marina, the AMAALA Yacht Club redefines the modern yachting lifestyle on Saudi Arabia&rsquo;s northwestern coast. As a premier destination for maritime enthusiasts, this world-class marina offers 120 berths, accommodating superyachts up to 130 meters, alongside a vibrant Marina Village&mdash;a fusion of luxury, leisure, and an active urban realm. 


More than just a marina, the Amaala Yacht Club embodies sustainability and regenerative tourism, preserving the stunning natural habitats of mangroves, seagrass, and corals. Developed by Red Sea Global (RSG) in alignment with Vision 2030, it elevates Saudi Arabia&rsquo;s position on the global yachting map. 


And in 2027, AMAALA will host the Grand Finale of The Ocean Race, cementing its status as a world-class sailing destination. Whether you seek adventure, relaxation, or an elite social experience, the AMAALA Yacht Club is your gateway to an extraordinary nautical journey. 


Join our visionary team and help shape the future of luxury yachting. 


Job Purpose

The Senior Specialist &ndash; Customer Relationship Management / Member Relations is responsible for supporting the implementation and maintenance of the CRM system and ensuring exceptional engagement and satisfaction of Amaala Yacht Club members and guests. 
The role bridges CRM operations, member relations, and events to deliver a seamless and personalized experience for members. This includes managing member inquiries, supporting events and activations, and maintaining high-quality data and communications across the club&rsquo;s CRM system. 


Job Responsibilities
<ul>
<li>Support the CRM Manager in maintaining and updating the club&rsquo;s CRM database, ensuring data accuracy, segmentation, and regular hygiene checks.</li>
<li>Serve as the primary point of contact for member relations, handling inquiries, feedback, and requests in a professional and timely manner.</li>
<li>Assist in developing and executing personalized communication campaigns and loyalty programs.</li>
<li>Support coordination of exclusive member events, activities, and special programs in collaboration with the Events and Marketing teams.</li>
<li>Prepare CRM and membership reports on engagement, satisfaction, and event participation.</li>
<li>Manage day-to-day administrative tasks related to membership applications, renewals, and onboarding.</li>
<li>Ensure consistent member experience across all communication touchpoints (phone, email, in-person).</li>
<li>Work closely with marketing and events teams to ensure the successful delivery of member engagement initiatives.</li>
<li>Uphold the highest standards of guest service and represent Amaala Yacht Club with professionalism and discretion.</li>
<li>Provide translation and bilingual communication (Arabic/English) support for member communications and events.</li>
<li>Contribute to the overall improvement of CRM tools, workflows, and member engagement strategies.</li></ul> 


Safety, Quality &amp; Environment
<ul>
<li>Apply safety, quality, and environmental management policies, ensuring compliance with relevant standards and regulations.</li>
<li>Promote a positive and responsible environmental and guest-service attitude.</li></ul> 


Continuous Improvement
<ul>
<li>Identify and propose enhancements to member experience, CRM efficiency, and engagement practices.</li>
<li>Participate in team discussions to improve service quality and data-driven decision-making.</li></ul> 


Qualification and Experience
<ul>
<li>Bachelor&rsquo;s degree in Business Administration, Marketing, Hospitality Management, or a related field.</li>
<li>3&ndash;4 years of experience in CRM, guest relations, or event coordination&mdash;preferably in a luxury, hospitality, or private club environment.</li></ul> 


Skills:
<ul>
<li>Excellent interpersonal and communication skills (Arabic &amp; English).</li>
<li>Strong administrative and organizational abilities.</li>
<li>Knowledge of CRM systems and data entry.</li>
<li>Experience in public relations, event support, or guest services.</li>
<li>Proactive, detail-oriented, and service-minded with a passion for luxury hospitality.</li></ul></div></div></div></div></div>

Senior Specialist - CRM

<div>GENERAL SUMMARY:
The Retail Attendant serves as the primary ambassador for the Qiddiya Golf retail experience. This front-line role is responsible for welcoming members and guests with warmth and professionalism, facilitating sales, and maintaining the immaculate presentation of the retail outlet. In a 5-star luxury environment, the Retail Attendant does not merely process transactions; they curate the guest&rsquo;s arrival and shopping experience, offering personalized assistance with apparel sizing, equipment advice, and general facility information.
JOB OVERVIEW &ndash; PURPOSE AND SCOPE
The purpose of the Retail Attendant is to drive revenue through excellent customer service while ensuring the retail environment remains pristine at all times. The scope of the role includes operating the Point of Sale (POS) system, restocking inventory, maintaining visual merchandising standards, and assisting with golfer check-ins if the retail counter serves as the primary reception point. The incumbent operates under the guidance of the Retail Supervisor to ensure all guest interactions align with Qiddiya&rsquo;s global luxury standards.
RESPONSIBILITIES AND DUTIES
Guest Service &amp; Sales<ul><li>
Provide a warm, culturally appropriate welcome to every guest entering the shop, standing to greet them immediately.</li><li>
Actively assist guests in locating merchandise, offering advice on fit, fabric, and style to encourage cross-selling (e.g., matching a cap with a shirt).</li><li>
Maintain a thorough knowledge of current stock, including brand stories, technical fabric specifications, and price points.</li><li>
Process sales transactions, returns, and exchanges efficiently and accurately using the POS system.</li><li>
Handle guest inquiries regarding tee times, course conditions, and general resort information with confidence.</li></ul>
Merchandising &amp; Shop Presentation<ul><li>
Execute the &quot;fold and fluff&quot; standards continuously, ensuring tables are perfectly stacked and hanging rails are spaced and sized correctly.</li><li>
Monitor fitting rooms, ensuring they are cleared of merchandise and cleaned immediately after use.</li><li>
Replenish floor stock from the back-of-house storage as items are sold, ensuring no gaps in displays.</li><li>
Ensure the counter area is free of clutter and that all wrapping/packaging materials are fully stocked.</li></ul>
Operational Integrity<ul><li>
Responsible for the security of stock on the floor, maintaining vigilance to prevent shrinkage or theft.</li><li>
Assist in the receiving of goods, checking delivery notes against physical stock, and tagging items before they hit the floor.</li><li>
Participate in monthly cycle counts and quarterly stocktakes as required by the management team.</li><li>
Ensure accurate cash handling and balancing of the float at the beginning and end of shifts.</li></ul> 

Requirements 
ROLE QUALIFICATIONS
Education &amp; Experience<ul><li>
High School Diploma or equivalent.</li><li>
Minimum of 1&ndash;2 years of experience in high-end retail, hospitality, or customer service.</li><li>
Experience in a golf environment is an advantage, but not essential if the candidate possesses strong luxury service skills.</li></ul>
Technical Skills<ul><li>
Basic computer literacy and comfort using Point of Sale (POS) touch-screen systems.</li><li>
Strong numeracy skills for cash handling and stock counting.</li><li>
Ability to learn golf-specific terminology and booking software (e.g., Lightspeed, Golf Genius) quickly.</li></ul></div>

Golf - Retail Attendant

Explore 35+ Golf club receptionist in Riyadh this April. Find roles across top companies and apply now to boost your career.

35 golf club receptionist jobs In Riyadh

Golf- Club Receptionist

Golf- Club Receptionist

Golf- Receiver / Storekeeper

Golf- Receiver / Storekeeper

Golf - Receptionist Manager

Senior Specialist - CRM

Golf - Retail Attendant