sales coordinator

hr executive

receptionist

hr coordinator

event coordinator

guest experience coordinator

gulfa

<p><b>Guest Relations Officer / Hostess </b></p><p>A reputed Company is looking for an experienced Guest Relations Officer / Hostess for one of its luxury establishments. As a Hostess in luxury establishments, your role is to provide guests with a warm welcome and ensure that their experience begins with sophistication and grace. Your professionalism and attention to detail set the tone for a memorable and luxurious experience, reflecting the commitment to excellence that defines the establishment.</p><p>Experience in Hospitality, Food &amp; Beverage, high-end restaurants, luxury retail is essential.</p><p>We would like to meet someone who provide an elevated guest experience, set the tone for the level of service and sophistication for our guests and partners. Multilingual candidates with cultural proficiency with experience of Key Accounts Management, handling exclusive events and special projects will be given a priority.</p><p>- Valid UAE driving license</p><p>Job Types: Full-time, Fixed term contract</p><p>Job Types: Full-time, Permanent, Contract<br/>Contract length: 24 months</p>

Guest Relations Officer - Hostess

The First Group Hospitality

<div>Overview:
<p>
The First Collection Business Bay is a stylish lifestyle hotel, situated close to Dubai&rsquo;s world-class attractions including Burj Khalifa and Dubai Mall, key business districts and extensive transport links. Featuring 437 stylish guestrooms and suites, The First Collection Business Bay offers stays for both business and leisure travellers. With distinctive dining choices and recreational amenities, such as a fully equipped gym, a spa, and a rooftop pool, our offerings and service aim to enhance stays. Guests get exclusive access to our Mediterranean-inspired, Soluna Restaurants and Beach Club, located on the world-famous Palm Jumeirah, ensuring a seamless blend of city exploration and a beachside retreat.</p><p>
The First Collection Business Bay is part of <i>The First Collection</i> portfolio, an award-winning brand embodying authentic, value-driven experiences, emphasising comfort and ease in each bespoke accommodation. Our hotels, each teeming with their own character, transcend conventional stays, offering immersive experiences designed for genuine connections.</p><p>
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with The First Collection Business Bay.</p><div><b>
About The First Group Hospitality</b></div><div><br>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div><br>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div><br>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<div>
As a <b>Rooms Controller</b>, you will play a critical role in optimizing room inventory, coordinating room allocations, and ensuring that every guest receives their preferred room with a seamless experience. This position requires a keen eye for detail, strong communication skills, and a strategic mindset to balance guest satisfaction with operational efficiency in the world&rsquo;s tallest hotel.</div><h3 class="jobSectionHeader"><b>
Key Responsibilities:</b></h3><ul><li><div>
Manage daily room allocations based on guest preferences, VIP status, and operational requirements.</div></li><li><div>
Coordinate early arrivals, late departures, room moves, and out-of-order rooms in cooperation with Housekeeping and Engineering.</div></li><li><div>
Maximize room revenue by ensuring optimal room inventory usage and close coordination with Reservations.</div></li><li><div>
Handle pre-arrival arrangements for VIP guests, groups, and special requests to ensure a flawless check-in experience.</div></li><li><div>
Maintain accurate room status in Opera PMS and ensure room discrepancies are resolved swiftly.</div></li><li><div>
Collaborate with the Guest Experience and Front Office teams to ensure guests are assigned appropriate rooms.</div></li><li><div>
Monitor and manage overbooking situations with a proactive and guest-centric approach.</div></li><li><div>
Prepare daily arrival and occupancy reports for internal departments.</div></li><li><div>
Liaise with Sales, Revenue, and Housekeeping departments for smooth coordination and communication.</div></li><li><div>
Support the front office team during busy periods or as needed, including check-in/check-out assistance.</div></li></ul>
Desired Skill &amp; Expertise:
<ul><li><div>
Minimum 1&ndash;2 years of experience in a similar role in a luxury hotel environment.</div></li><li><div>
Strong knowledge of Opera PMS and room allocation procedures.</div></li><li><div>
Analytical mindset with excellent planning and organizational skills.</div></li><li><div>
Strong communication and teamwork abilities.</div></li><li><div>
High level of accuracy and attention to detail.</div></li><li><div>
Calm under pressure, with the ability to multi-task and prioritize.</div></li><li><div>
Fluent in English; additional languages are a plus.</div></li><li><div>
Professional appearance and demeanor.</div></li></ul></div>

Rooms Controller

Suitestay

<p>We are looking for a QA/QC Guest Services Officer to join our holiday home operations team.</p><p>Key Responsibilities:</p><ul><li>Conduct guest room inspections before check-in and after check-out</li><li>Perform quality control checks for room condition, cleanliness, and setup</li><li>Manage inventory checks (linen, amenities, furniture, appliances)</li><li>Support guest check-in and check-out operations when required</li><li>Report defects, damages, and maintenance issues accurately</li><li>Ensure apartments meet company standards and DTCM compliance</li></ul><p>Requirements:</p><ul><li>Experience in holiday homes / hotels / serviced apartments preferred</li><li>Strong attention to detail and quality standards</li><li>Ability to work independently and handle multiple units</li><li>Valid UAE driving license is preferred</li><li>Good communication skills (English required)</li></ul><p>What We Offer:</p><ul><li>Competitive salary (based on experience)</li><li>Stable work environment</li><li>Growth opportunity within a fast-growing holiday home company</li></ul><p>Job Type: Full-time</p><p>Pay: From AED3,000.00 per month</p>

QA/QC Guest Services Officer

Hilton

<div><p>Housekeeping Coordinator | Hilton Dubai Palm</p><p>
At Hilton Dubai Palm Jumeirah, a Housekeeping Coordinator is responsible for managing the housekeeping office to deliver an excellent Guest and Member experience while receiving all incoming calls and managing guest requests.</p><br>
<p><br>
<br>
<b>What will I be doing?</b></p><br>
<p>At Hilton Dubai Palm Jumeirah, as Housekeeping Coordinator, you are responsible for managing the housekeeping office to deliver an excellent Guest and Member experience. A Housekeeping Coordinator will also be required to receive all incoming calls and manage guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:</p>
<ul><li>Manage the Housekeeping office</li>
<li>Receive all incoming calls and respond accordingly</li>
<li>Allocate room and task lists to team members</li>
<li>Ensure keys are issued in line with security procedures</li>
<li>Log and store all lost property after each shift; send lost property to guests in line with procedures</li>
<li>Manage guest requests and enquiries immediately</li>
<li>Ensure all relevant guest information is communicated to Housekeepers</li>
<li>Carry out administrative and IT duties</li>
<li>Organise and control extra duties and special tasks</li>
<li>Report all necessary maintenance daily and log all jobs</li>
<li>Liaise with Reception and Guest Relations to ensure all information is communicated efficiently and promptly</li>
<li>Ensure that communication has been clear and consistent to all shifts</li>
<li>Control staff dry cleaning and guest laundry in and out of the department</li>
<li>Update system regularly to give maximum room return to the hotel/s active inventory</li>
<li>Handle emergencies if and when they occur in the department</li>
<li>Ensure all team members adhere to Health and Safety Regulations</li>
<li>Carry out any other reasonable task set by the Hotel's Management</li>
</ul><p><b>What are we looking for?</b></p><br>
<p>At Hilton Dubai Palm Jumeirah, a Housekeeping Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p>
<ul><li>IT proficient</li>
<li>Excellent organisational and planning skills</li>
<li>Accountable and resilient</li>
<li>Good communication and telephone skills</li>
<li>Ability to work under pressure</li>
<li>Ability to work alone and in team</li>
</ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>Previous hotel housekeeping experience</li><br>
</ul><p><br>
<br>
<b>What will it be like to work for Hilton?</b></p><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Housekeeping Coordinator | Hilton Dubai Palm

Blaura Wellness and Fitness Center LLC

<p><b>Position Overview</b></p><p>Blaura is seeking a proactive, organized, and service-oriented <b>Concierge &amp; Events Experience Coordinator</b> to manage personalized guest experiences across travel, tourism, and on-site events.<br/>This role is ideal for someone who enjoys planning memorable experiences&mdash;from kids&rsquo; birthday parties and baby showers to staycation retreats and curated tourist activities&mdash;while offering seamless concierge support for members and guests.</p><p>The role requires exceptional communication, attention to detail, and the ability to manage multiple requests while delivering premium, hospitality-grade service.</p><p><b>Key ResponsibilitiesConcierge &amp; Guest Support</b></p><ul><li>Assist guests with daily inquiries, reservations, and personalized requests.</li><li>Arrange transportation, travel itineraries, dining reservations, and activity bookings.</li><li>Act as the main point of contact for members, ensuring smooth, luxury-level service.</li><li>Provide tourist guidance, experience recommendations, and curated city itineraries.</li></ul><p><b>Event Planning &amp; Coordination</b></p><ul><li>Plan, organize, and manage events such as:</li><li>Kids&rsquo; birthday parties</li><li>Baby showers</li><li>Family gatherings</li><li>Wellness or corporate retreats</li><li>Staycation and holiday-themed experiences</li><li>Coordinate vendors, d&eacute;cor, entertainment, catering, and logistics.</li><li>Prepare event schedules, checklists, and guest experience plans.</li><li>Ensure flawless event execution from setup to closing.</li></ul><p><b>Travel &amp; Tourism Coordination</b></p><ul><li>Manage bookings for staycations, resort stays, day trips, and special packages.</li><li>Collaborate with travel partners, hotels, and experience providers to secure the best options for clients.</li><li>Create customized itineraries based on client preferences, age groups, and special occasions.</li><li>Track reservations, invoices, and confirmations.</li></ul><p><b>Administration &amp; Operations</b></p><ul><li>Maintain organized guest and event documentation.</li><li>Manage budgets for events and activities.</li><li>Ensure high standards of safety, service, and hospitality during all experiences.</li><li>Work closely with the management team to support operational needs.</li></ul><p><b>Qualifications &amp; Skills</b></p><ul><li>Bachelor&rsquo;s degree preferred (Hospitality, Tourism, Events Management, or related field).</li><li>Minimum <b>2&ndash;4 years of experience</b> in concierge, hospitality, events coordination, or tourism services.</li><li>Strong knowledge of UAE tourism hotspots, hotels, family-friendly activities, and travel services.</li><li>Excellent communication and client-facing skills.</li><li>Highly organized, creative, and detail-oriented.</li><li>Ability to manage multiple events and requests simultaneously.</li><li>Proficient in MS Office / Google Workspace.</li><li>Vendor management experience (decorators, entertainment, hotels, photographers, etc.).</li><li>Customer-focused with a friendly and professional demeanor.</li></ul><p><b>Personal Attributes</b></p><ul><li>Warm, welcoming, and customer-first mindset.</li><li>Creative thinker with strong problem-solving skills.</li><li>Calm under pressure and adaptable to last-minute changes.</li><li>Energetic, positive, and passionate about hospitality and events.</li><li>Reliable, punctual, and responsible.</li></ul><p><b>Compensation &amp; Work Environment</b></p><ul><li>Competitive salary as per UAE labor law.</li><li>Dynamic, supportive, and guest-centric work culture.</li><li>Opportunities to plan unique, memorable events and curated travel experiences.</li><li>Growth potential within hospitality and events operations.</li></ul><p>Job Type: Full-time</p>

Concierge & Events Experience Coordinator (Female Only)

<div><p>Human Resources Coordinator (Arabic Speaker)| Waldorf Astoria Dubai Palm Jumeirah</p><p>
As a Human Resources Coordinator, you are responsible for supporting and advising management on proper policies and procedures to deliver an excellent team members experience. A Human Resources Coordinator will also be required to manage team member accommodation, transportation and employee government relations related task.</p><p><b>
What will I be doing</b></p><p>
As a Human Resources Coordinator, you are responsible for overseeing team member accommodation, managing government relations and visa processes, and supporting HR operations to ensure a seamless and positive team member experience. Specifically, you will be responsible for performing the following tasks to the highest standards:</p><ul><li><p>
Organizes, coordinates and manages all matters related to team member accommodation and ensures it conducted in accordance with the accommodation policy and procedure.</p><p>
</p></li><li><p>Maintains accurate records of housing allocation and assist in carrying out inspection with regards to cleanliness related issues including pest control treatment &amp; and to be available on calls 24/7 if needed.</p><p>
</p></li><li><p>Prepare welcome pack and distribution for new team members prior to arrival in the accommodation.</p><p>
</p></li><li><p>Handle HR cash float and reimbursement process.</p><p>
</p></li><li><p>Coordinate and assist on team member&rsquo;s transportation requirements and scheduling if needed.</p><p>
</p></li><li><p>Liaise with the Government Relations team related to visa process, Emirates ID, medical, OHC requirements for team members.</p><p>
</p></li><li><p>Ensures that application and renewals of all relevant documents are done on a timely basis to avoid penalty and fines by keeping and monitoring expiry of passports employment visas, residence visas, health cards and Emirates ID Cards.</p><p>
</p></li><li><p>Carry out fire and safety evacuation procedures and comply with hotel's health, safety and hygiene policy.</p><p>
</p></li><li>Carry out any other reasonable duties as requested by the Human Resources Manager or DHR</li></ul><p><b>
What are we looking for</b></p><p>
A Human Resources Coordinator serving Waldorf Astoria Hotels &amp; Resorts is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:</p><ul><li>
Minimum 3 years of experience in a Human Resources role within a luxury hotel or hospitality environment in the UAE.</li><li>
Proven experience in team member housing management, transportation, visa processing, and government relations.</li><li>
Strong understanding of UAE Labor Law, GDRFA, MOHRE, Emirates ID, and related processes.</li><li>
Excellent organizational, coordination, and administrative skills with high attention to detail.</li><li>
Positive attitude, approachable demeanor, and exceptional communication skills both written and verbal.</li><li>
Ability to maintain confidentiality, handle sensitive information, and uphold professional integrity.</li><li>
Demonstrated ability to work independently while maintaining effective collaboration within a multicultural team.</li><li>
Competent level of computer literacy, including MS Office applications and HR systems (Oasys knowledge preferred).</li><li>
Commitment to team member welfare, health, safety, and well-being.</li><li>
Flexibility to work outside regular hours or be on call when required to manage housing or emergency situations.</li><li>
Impeccable grooming standards reflecting the image of a luxury hospitality brand.</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Luxury hospitality experience in a similar role</li><li><p>
Fluency in Arabic (both written and spoken) is considered an advantage.</p><p>
</p></li><li>Good knowledge of employment law and employee relations</li><li><p>
IT proficiency</p><p><br>
</p><p></p><p><br>
<b>What will it be like to work for Hilton</b></p></li></ul><p>
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Human Resources Coordinator (Arabic Speaker)| Waldorf Astoria Dubai Palm Jumeirah

Bab Al Shams Desert Resort

<div></div><div><div>Coordinator, Front Office<br>
(18717)</div><br>
<div></div>
<div>Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.</div>
<div>Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai&rsquo;s endless dunes and rich culture.</div><br>
<div></div>
<div><b>
About The Role</b></div>
<div>
The Front Office Coordinator serves as the primary point of contact for guests and supports overall front office operations. This role ensures smooth communication, efficient administrative processes . The Coordinator works closely with Front Office leadership, Rooms Division, and other operational departments to maintain seamless daily operations</div>
<div><b>
Key Duties and Responsibilities</b><br>
<ul><li>To ensure that Standard Operating Procedures are in place for all Front Office sections and that they are updated frequently and adhered to at all times</li><li>To work together with all other hotel departments and to ensure that all Front Office employees fully cooperate with staff from other hotel departments at all times</li><li>To respond all email inquiries.</li><li>To ensure that pre-shift and post-shift briefings are conducted with all Front Office employees to make sure that all necessary information is communicated, all problems are followed up and that all employees are aware of current VIP guests, hotel promotions and room rates</li><li>To ensure that guest profiles in the hotel&rsquo;s property management system are updated correctly after check-in and that all profiles are maintained, cleaned and merged correctly and regularly requests are communicated to all Front Office employees and to other departments as applicable &amp; necessary</li><li>To assist in maintaining the Customer Feedback system</li><li>To regularly check the service quality provided by the Front Office employees by means of customer comments, feedback during departmental &amp; management meetings, etc. and to actively promote all ongoing incentive programs &amp; guest feedback schemes and to communicate the results of such programs/schemes to the other HoDs and managers on a regular basis</li><li>To frequently inspect hotel rooms and provide Housekeeping department with feedback on the status of the rooms</li><li>To communicate all maintnance issues and address them accordingly.</li><li>To review tomorrow&rsquo;s reservations, transportation requests and room allocations and to correct any mistakes before they affect a guest&rsquo;s stay and also to ensure that all special</li><li>To carry out quality control functions in all areas of the department daily to ensure a consistent high quality of all services is maintained</li><li>Monitors the Front Office employees to make sure all guests receive prompt and personal recognition.</li><li>Ensures that the various reports required for the Day to Day Operation are completed accurately, and distributed to the Concerned Departments.</li><li>To ensure standardization &amp; consistency in administration matters, e.g. quotations, deposit policy, letters and group handling</li><li>To interact and communicate with guests &amp; colleagues in a courteous, friendly, open and honest manner at all times</li><li>To be fully aware of all hotel policies, procedures and government rules &amp; regulations and to maintain good relations with the police and other local authorities at all times</li><li>To monitor all displays of information in all Front Office areas regularly and to ensure that they are up to date</li><li>To ensure that all guests&rsquo; passport data is entered into and removed from the HEIS system correctly, on time and in accordance with the current hotel &amp; HEIS standards</li><li>To make sure that all Front Office sections, especially Guest Relations and Bell Desk, are always fully aware of all activities taking place in the hotel, the city and the region, so that guests consistently receive up-to-date and correct information</li><li>Participates in Monthly Statistics and Reports.</li><li>Ensures that Credit Extended to Guests is strictly Controlled and that the Mode of Payment is clearly understood within the limits of the Hotel Credit Policy.</li><li>Review the expected arrivals for the day to identify possible no show in order to maximize room utilization consistantly.</li><li>Reviews all the Night Reports Each Morning before Distribution to ensure it is accurate.</li><li>Reviews the No Show's from the previous day to ensure that the Billing or the action taken is appropriate.</li><li>To regularly liaise with the Housekeeping Department regarding daily arrivals/departures and room allocations and with the Finance Department regarding all daily Front Office finance matters</li><li>To ensure that all Front Office employees on duty are fully familiar with the hotel and conversant with all hotel services and the opening &amp; closing times of all outlets</li></ul></div>
<div><b>
Experience &amp; Educational Requirements</b></div>
<ul><li>Degree or Diploma in hotel Management or equivalent</li><li>Qualification in Front Office Operations</li><li>2 years in similar position in a five-star hotel.</li><li>Middle East Experience is preferred</li><li>OPERA/Fidelio Knowledge</li><li>Computer skills</li><li>Excellent communication skills</li><li>Effective communication skills</li><li>Excellent telephone skills</li><li>Ability to attend emergencies in a level-headed manner</li><li>The ability to multitask</li><li>Professionalism</li><li>Attention to Detail &amp; Quality</li><li>Problem Solving and Decision Making</li><li>Interpersonal Skills</li><li>Customer service oriented</li></ul><br>
<div></div>
<div>Join a team that is warm,caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Coordinator, Front Office

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