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guest experience coordinator

Accor

<div><div>Company Description</div> 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world&rsquo;s largest manmade island and archipelago. This luxurious five-star hotel with 374 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels &amp; Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.<div> 
Job Description</div> 
Guest Experience Coordinator oversees the seamless integration and operation of both the Butler and Guest Relations departments, with a primary focus on enhancing the pre-arrival experience, building detailed guest profiles, managing special occasions, and performing key administrative tasks. This role plays a crucial part in ensuring a consistent, personalized, and exceptional guest journey from pre-arrival through departure.
In addition to administrative support, the Guest Experience Coordinator facilitates smooth communication and coordination between internal departments to uphold service excellence. The Guest Experience Coordinator also assumes Butler and Guest Relations responsibilities, acting as the main point of contact for guests and providing bespoke services that reflect the signature Raffles touch. The role is dedicated to creating memorable, curated experiences tailored to each guest&rsquo;s preferences and expectations. 
KEY ROLES &amp; RESPONSIBILITIES
Knowledge<ul><li>
To have thorough knowledge of all SOP&rsquo;s for Butler Service and Guest Relations department</li><li>
To have thorough knowledge of local rules and regulations</li><li>
To have accurate knowledge of different room categories and reading Opera PMS reports</li><li>
Being knowledgeable on answering and directing phone calls</li><li>
To have knowledge of the designated PMS (Property Management System) of the hotel and online platforms used for task delegation and distributing information</li><li>
To have basic knowledge of PMS reports for daily task functions and online platforms used for task delegation</li><li>
To be fully aware of Raffles Brand Standards and Values, have thorough knowledge on LQA, Forbes and similar quality-oriented standards</li><li>
To adhere to Butler&rsquo;s and Guest Relations standards and procedures and enforce the same</li><li>
Service</li><li>
Foster Raffles Values; Excellence, Respect, Integrity Caring</li><li>
Internalize Raffles Brand personality; Charming, Graceful, Thoughtful, Welcoming</li><li>
Go extra mile to make sure every guest needs are not just met, but exceeded.</li><li>
Assist and support team members and other departments in order to ensure a smooth operation</li><li>
Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships</li><li>
Never fail the Top 5 Service Excellence</li></ul><ul><li>
Look at me</li><li>
Smile at me</li><li>
Talk to me</li><li>
Listen to me</li><li>
Thank me</li></ul>
Operations<ul><li>
Answer and direct phone calls</li><li>
Responsible for all Pre Arrival communication of all guests through email and phone call, 7 days prior and 5 days prior.</li><li>
Corresponds with guests for any requests or preferences prior to, during and following their stays.</li><li>
Ensures all reservations are updated accordingly with ETA, preferences and occasions by updating the information on profiles.</li><li>
Regularly attends department line-ups and meetings to communicate any pertinent information and to assist in any needed activity.</li><li>
Produce and distribute memos, letters and forms related to department operation</li><li>
Attends training sessions, performing related duties and special projects assigned as required.</li><li>
Manages and exceeds guest expectations</li><li>
Handles and reports guest complaints to shift in-charge.</li><li>
Keeps track of all due out and stay over DND rooms</li><li>
Follows up with In House and Long Stay guests, delegates to Floor Butlers and Guest Relations where necessary.</li><li>
Ensures that repeat and long stay guests are greeted regularly and the profiles are updated.</li><li>
Creates VIP Alerts highlighting stays of Top VVIP&rsquo;s staying at the hotel</li><li>
Follows Milestone Program to highlight memorable stays for guests and proactively arranges all set up&rsquo;s.</li><li>
Updates guest profiles and builds an informative base for returning guests.</li><li>
Proactively follows up with stock and pending orders where necessary for operational use</li><li>
Communicates with Private Dining on a regular basis to ensure amenities, guest preferences and other such points are taken care of and carried out flawlessly.</li><li>
Communicates with all other departments to enhance the overall experience for guests.</li><li>
Practices up-selling of the hotel products and facilities.</li><li>
Provides all information to the operational team regarding their guests, special occasions and any preferences that need to be followed prior to arrival, in house and departure.</li><li>
Realizes the multi-cultural nature of guest profiles and provides personalized service accordingly.</li><li>
Takes regular inventories of all items and informs butler admin supervisor for any fresh stocks required.</li></ul>
Values<ul><li>
Respect &ndash; We respect each individual and the environment in which we operate.</li><li>
Excellence &ndash; We make genuine connections, and we cherish every opportunity to make the people around us feel special.</li><li>
Belonging - We celebrate our differences. We support each other and we always stand together.</li><li>
Empowerment &ndash; We have authority to take initiative and anticipate moments that create unforgettable experiences.</li><li>
Integrity &ndash; We build trust through mutual respect and being authentic.</li></ul>
Occupational Health and Safety Responsibilities<ul><li>
Demonstrate Awareness of OH&amp;S policies and procedures and ensure all procedures are conducted safely and within OH&amp;S guidelines</li><li>
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures</li><li>
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly</li><li>
Initiate action to correct a hazardous situation and notify supervisors of potential dangers</li><li>
Log security incidents and accidents in accordance with hotel requirements</li></ul><div> 
Qualifications</div> 
<ul><li>
University Degree</li><li>
Housekeeping, Food and Beverage or/and Guest Relations knowledge</li><li>
Knowledge of Opera Property Management System</li><li>
At least 2 years of experience in a similar capacity role.</li></ul><div> 
Additional Information</div> 
PERSONAL ATTRIBUTES<ul><li>
Oral and written fluency in English</li><li>
Ability to motivate and lead</li><li>
Strong interpersonal skills</li><li>
Attention to detail</li><li>
Multitasking</li></ul></div>

Guest Experience Coordinator

Raffles

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world&rsquo;s largest manmade island and archipelago. This luxurious five-star hotel with 374 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels &amp; Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world. 
Job Description 
Guest Experience Coordinator oversees the seamless integration and operation of both the Butler and Guest Relations departments, with a primary focus on enhancing the pre-arrival experience, building detailed guest profiles, managing special occasions, and performing key administrative tasks. This role plays a crucial part in ensuring a consistent, personalized, and exceptional guest journey from pre-arrival through departure.
In addition to administrative support, the Guest Experience Coordinator facilitates smooth communication and coordination between internal departments to uphold service excellence. The Guest Experience Coordinator also assumes Butler and Guest Relations responsibilities, acting as the main point of contact for guests and providing bespoke services that reflect the signature Raffles touch. The role is dedicated to creating memorable, curated experiences tailored to each guest&rsquo;s preferences and expectations. 
KEY ROLES &amp; RESPONSIBILITIES
Knowledge<ul><li>
To have thorough knowledge of all SOP&rsquo;s for Butler Service and Guest Relations department</li><li>
To have thorough knowledge of local rules and regulations</li><li>
To have accurate knowledge of different room categories and reading Opera PMS reports</li><li>
Being knowledgeable on answering and directing phone calls</li><li>
To have knowledge of the designated PMS (Property Management System) of the hotel and online platforms used for task delegation and distributing information</li><li>
To have basic knowledge of PMS reports for daily task functions and online platforms used for task delegation</li><li>
To be fully aware of Raffles Brand Standards and Values, have thorough knowledge on LQA, Forbes and similar quality-oriented standards</li><li>
To adhere to Butler&rsquo;s and Guest Relations standards and procedures and enforce the same</li><li>
Service</li><li>
Foster Raffles Values; Excellence, Respect, Integrity Caring</li><li>
Internalize Raffles Brand personality; Charming, Graceful, Thoughtful, Welcoming</li><li>
Go extra mile to make sure every guest needs are not just met, but exceeded.</li><li>
Assist and support team members and other departments in order to ensure a smooth operation</li><li>
Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships</li><li>
Never fail the Top 5 Service Excellence</li></ul><ul><li>
Look at me</li><li>
Smile at me</li><li>
Talk to me</li><li>
Listen to me</li><li>
Thank me</li></ul>
Operations<ul><li>
Answer and direct phone calls</li><li>
Responsible for all Pre Arrival communication of all guests through email and phone call, 7 days prior and 5 days prior.</li><li>
Corresponds with guests for any requests or preferences prior to, during and following their stays.</li><li>
Ensures all reservations are updated accordingly with ETA, preferences and occasions by updating the information on profiles.</li><li>
Regularly attends department line-ups and meetings to communicate any pertinent information and to assist in any needed activity.</li><li>
Produce and distribute memos, letters and forms related to department operation</li><li>
Attends training sessions, performing related duties and special projects assigned as required.</li><li>
Manages and exceeds guest expectations</li><li>
Handles and reports guest complaints to shift in-charge.</li><li>
Keeps track of all due out and stay over DND rooms</li><li>
Follows up with In House and Long Stay guests, delegates to Floor Butlers and Guest Relations where necessary.</li><li>
Ensures that repeat and long stay guests are greeted regularly and the profiles are updated.</li><li>
Creates VIP Alerts highlighting stays of Top VVIP&rsquo;s staying at the hotel</li><li>
Follows Milestone Program to highlight memorable stays for guests and proactively arranges all set up&rsquo;s.</li><li>
Updates guest profiles and builds an informative base for returning guests.</li><li>
Proactively follows up with stock and pending orders where necessary for operational use</li><li>
Communicates with Private Dining on a regular basis to ensure amenities, guest preferences and other such points are taken care of and carried out flawlessly.</li><li>
Communicates with all other departments to enhance the overall experience for guests.</li><li>
Practices up-selling of the hotel products and facilities.</li><li>
Provides all information to the operational team regarding their guests, special occasions and any preferences that need to be followed prior to arrival, in house and departure.</li><li>
Realizes the multi-cultural nature of guest profiles and provides personalized service accordingly.</li><li>
Takes regular inventories of all items and informs butler admin supervisor for any fresh stocks required.</li></ul>
Values<ul><li>
Respect &ndash; We respect each individual and the environment in which we operate.</li><li>
Excellence &ndash; We make genuine connections, and we cherish every opportunity to make the people around us feel special.</li><li>
Belonging - We celebrate our differences. We support each other and we always stand together.</li><li>
Empowerment &ndash; We have authority to take initiative and anticipate moments that create unforgettable experiences.</li><li>
Integrity &ndash; We build trust through mutual respect and being authentic.</li></ul>
Occupational Health and Safety Responsibilities<ul><li>
Demonstrate Awareness of OH&amp;S policies and procedures and ensure all procedures are conducted safely and within OH&amp;S guidelines</li><li>
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures</li><li>
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly</li><li>
Initiate action to correct a hazardous situation and notify supervisors of potential dangers</li><li>
Log security incidents and accidents in accordance with hotel requirements</li></ul> 

Qualifications 
<ul><li>
University Degree</li><li>
Housekeeping, Food and Beverage or/and Guest Relations knowledge</li><li>
Knowledge of Opera Property Management System</li><li>
At least 2 years of experience in a similar capacity role.</li></ul> 

Additional Information 
PERSONAL ATTRIBUTES<ul><li>
Oral and written fluency in English</li><li>
Ability to motivate and lead</li><li>
Strong interpersonal skills</li><li>
Attention to detail</li><li>
Multitasking</li></ul></div>

Rich Route Home Maintenance Services

We are looking for a proactive and detail-oriented Guest Relations Officer to join our team. The ideal candidate will be responsible for managing guest communications, coordinating reservations, and ensuring all regulatory and platform requirements are met.Key Responsibilities:<ul><li>Manage guest communication across platforms (Agoda, Booking.com, Make My Trip and Others).</li><li>Handle check-in/check-out coordination and provide assistance to guests during their stay.</li><li>Manage property listings and ensure they are optimized, updated, and accurate on all platforms.</li><li>Complete guest registrations and maintain accurate records.</li><li>Coordinate with housekeeping and maintenance teams to ensure properties are guest-ready.</li><li>Handle guest feedback, inquiries, and issues professionally and efficiently.</li><li>Provide support in operations and contribute to enhancing overall guest satisfaction.</li></ul>Requirements:<ul><li>Previous experience in holiday homes, hospitality, or short-term rental management.</li><li>Strong knowledge of platforms such as Booking.com, Agoda and others.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Proficiency in MS Office and other hospitality management tools.</li><li>Strong organizational skills and attention to detail.</li></ul>What We Offer:<ul><li>Competitive salary package.</li><li>Growth opportunities in a dynamic and expanding company.</li><li>A collaborative and supportive work environment.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)</li></ul>License/Certification:<ul><li>Driving License (Preferred)</li></ul>

Guest Relation Officer with Bike License

HAVN Lifestyle Getaways

About Us: At HAVN, we turn beautiful properties into unforgettable guest experiences. As one of Dubai&rsquo;s growing holiday home operators, we&rsquo;re passionate about hospitality, professionalism, and creating that &quot;wow&quot; moment for every guest.We&rsquo;re Hiring: Guest Relations Executive (Holiday Homes)Are you a people person who knows the ins and outs of the holiday homes industry? Do you love delivering top-notch service and solving problems on the fly? If yes, we want you on our team!What You'll Do:<ul><li>Respond promptly to guest inquiries, complaints, and messages across all platforms (Airbnb, Booking.com, direct bookings, WhatsApp, email, etc.).</li><li>Maintain a high level of professionalism and courtesy in all guest communications.</li><li>Resolve guest issues efficiently by coordinating with internal departments (housekeeping, maintenance, operations).</li><li>Monitor guest communication channels to ensure no messages are missed or delayed.</li><li>Provide accurate information about properties, amenities, check-in/check-out, and policies.</li><li>Document guest concerns, complaints, and resolutions for record-keeping and process improvement.</li><li>Assist in upselling additional services (airport transfers, cleaning, tours, etc.) to enhance guest experience.</li><li>Ensure guest satisfaction by following up on complaints and ensuring timely resolution.</li><li>Work closely with the operations team to align guest requests with on-ground support.</li><li>Handle escalations and difficult guest interactions with patience and problem-solving skills.</li><li>Stay updated on all property details, booking systems, and internal processes to provide accurate information.</li><li>Contribute to improving guest communication templates and FAQs for efficiency and consistency.</li></ul>Requirements:<ul><li>Minimum 1 year of experience as a Guest Relations Executive in holiday homes (required)</li><li>Familiarity with Property Management Systems (PMS) such as Hostaway, Guesty, etc. (required)</li><li>UAE Driving License (not required but an advantage)</li><li>Having your own car is a plus</li><li>Excellent communication and interpersonal skills</li><li>Willingness to work flexible hours (weekends/evenings if required)</li><li>Strong knowledge of Dubai neighborhoods is a bonus!</li></ul>Why Join HAVN?<ul><li>Dynamic, supportive team environment</li><li>Opportunity to grow with a rising brand in Dubai&rsquo;s short-term rental space</li><li>Be part of a company that values people and hospitality</li></ul>Apply now by sending your updated CV to connect (at) havn (dot) ae and let us know why you're the right fit for HAVN!Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per monthExperience:<ul><li>Holiday Homes: 1 year (Required)</li></ul>

Guest Relations Executive (Holiday Homes)

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world&rsquo;s largest manmade island and archipelago. This luxurious five-star hotel with 374 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels &amp; Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world. 
Job Description 
<ul><li>
Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure</li><li>
Ensure all members consistently receive all benefits, and repeat guests and other VIP&rsquo;s receive special recognition and service</li><li>
Meet and greet VIP guests personally</li><li>
Liaise closely with Concierge, Butler and Raffles Club for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.</li><li>
Maintain close contact with Airport Concierge for new arrivals and departures</li><li>
Update and maintain repeat guest history system</li><li>
Promote Inter-Hotel sales and in-house facilities</li><li>
Send prepared welcome cards and amenities to room prior to guest arrival</li><li>
Attend to special requests by guests</li><li>
Handle guest complaints and refer them as necessary, follow up on corrective action</li><li>
Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests</li><li>
Prepare requisitions for amenities on a timely basis</li><li>
Participate in regular meetings for all Guest Relations team members, Butlers and Raffles Club staff to facilitate communications and smooth operations</li><li>
Adhere to OH&amp;S policies and procedures</li><li>
Performs related duties and special projects assigned</li></ul> 

Qualifications 
<ul><li>
Degree from School for Tourism &amp; Hotel Management</li><li>
Minimum 1 year Guest Relations experience preferably in a four or five-star hotel</li></ul>
PERSONAL ATTRIBUTES<ul><li>
Oral and written fluency in English, fluency in Russian language is an advantage</li><li>
Able to develop rapport with colleagues and management staff</li><li>
Ability to work cohesively with co-workers as part of a multi-cultural team</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times</li><li>
Ability to promote positive relations with guests and patrons</li><li>
Able to exercise good judgment with difficult guests</li></ul> 

Additional Information</div>

Guest Relations Officer

EMIRATES BIO FARM_AL AIN

Events Coordinator&ndash; Emirates Bio Farm L.L.C. Company OverviewEmirates Bio Farm (EBF) is the UAE&rsquo;s largest private organic farm. Dedicated to organic agriculture and sustainability, EBF offers immersive visitor experiences such as guided farm tours, workshops, corporate retreats, and community events. Our mission is to connect people with food, farming, and nature through engaging educational activities.Position OverviewJob Title: Events Coordinator.Location: Dubai, Al Ain Road, UAEEmployment Type: Full-timeSummary: The Events Coordinator supports the planning, coordination, and delivery of farm-based events. This role involves assisting in logistics, guest management, and on-the-ground operations to ensure high-quality visitor experiences.Key Responsibilities1. Event Coordination:&middot; Support the Events Manager/Operations Manager in executing the farm&rsquo;s annual calendar of events (educational tours, family festivals, workshops, corporate gatherings).&middot; Assist with event logistics including venue setup, signage, equipment, and catering.&middot; Liaise with internal teams (farm operations, marketing, restaurant, and guest services) to ensure smooth execution.2. On-site Operations&middot; Act as a point of contact for visitors during events, providing excellent customer service.&middot; Guide guests through farm experiences (e.g., tours, workshops) and ensure schedules run on time.&middot; Monitor event areas to uphold health, safety, and compliance standards.3. Vendor &amp; Partner Support&middot; Coordinate with vendors for supplies, rentals, and services.&middot; Support external partners and collaborators to integrate their activities into farm events.4. Administration &amp; Reporting&middot; Assist with budget tracking and expense documentation.&middot; Help prepare event reports, collect visitor feedback, and recommend improvements.Qualifications &amp; Skills&middot; Bachelor&rsquo;s degree in Event Management, Hospitality, Communications, or related field (or equivalent experience).&middot; 1&ndash;3 years of experience in event coordination, hospitality, or customer engagement.&middot; Strong organizational and multitasking skills with attention to detail.&middot; Excellent communication and interpersonal abilities.&middot; Proficiency with MS Office / Google Workspace.&middot; Ability to work outdoors and adapt to variable weather conditions.Preferred Attributes&middot; Passion for sustainability, organic farming, and environmental awareness.&middot; Experience in agri-tourism, eco-tourism, or hospitality events is a plus.&middot; Energetic, service-oriented, and proactive approach to guest experience.&middot; Comfortable working with multicultural teams and diverse audiences.&middot; Physical readiness to manage outdoor events under varying weather conditions.&middot; Flexibility to work on weekends or holidays depending on event schedules.Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>

Events Coordinator– Emirates Bio Farm L.L.C

Marriott International

<div>Additional Information 
Job Number25152074 
Job CategoryHousekeeping &amp; Laundry 
LocationJW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, 121000 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY
The following are specific responsibilities and contributions critical to the successful performance of the position:
<div><ul><li>Reports to Housekeeping office with uniform and clock in. Attend Daily rehearsal.</li></ul>
<ul><li>Collects the floor or Public area master key from the Loss prevention office, signs for it and picks up daily room reports from Housekeeping office. To ensure that the key is not handed over to anyone and should not open guest rooms for anyone.</li></ul>
<ul><li>Inform the HK Office Coordinator/Supervisor about any lost and found items ( follow the LSOP in place)</li></ul>
<ul><li>Report any breakage and lost items to your Shift leader/Office coordinator</li></ul>
<ul><li>Report any associate and guest complaints to your Shift leader or Supervisor.</li></ul>
<ul><li>Once the cleaning assignments are done, to be proceeded to the Housekeeping office and to be signed off from the shift.</li></ul>
</div>Responsibilities while cleaning Guest Rooms: 
<div><ul><li>No excessive noise to be made in the guest room areas, as it may disturb a guest. This has to be applied any time during the day or night while on the floor.</li></ul>
<ul><li>Priority to the checkouts / arrivals to be given when scheduled for the preparation of the rooms. The only exception to prioritize the occupied rooms is based on guest request.</li></ul>
<ul><li>Check for DND&rsquo;s before entering an occupied room. Inform your Shift leader/Office coordinator of any room discrepancies, extra departures, and extended stays (The Shift leader /Office coordinator will also inform you if there is changes).</li></ul>
<ul><li>Enter guest rooms following procedures for gaining access, such as knocking three times, saying &ldquo;Housekeeping,&rdquo; and ensuring vacancy before entering.</li></ul>
<ul><li>Replace guest amenities and supplies in rooms, such as toiletries, glasses, mugs, linens, towels, tissues, coffee, printed materials, and laundry bags according to standards.</li></ul>
<ul><li>Replace dirty linens (e.g., sheets, pillow cases) and terry (e.g., towels, bathrobes) with clean items, following correct bed making and folding standards.</li></ul>
<ul><li>Clean bathrooms, including bathtub/hot tub/shower, toilet, floor, sink, and mirror.</li></ul>
<ul><li>Remove trash, dirty linen, and room service items from room and balcony/patio.</li></ul>
<ul><li>Check that all appliances are present in the room and in working order (e.g., hair dryer, television and remote, DVD player, microwave).</li></ul>
<ul><li>Straighten desk items, e.g. newspapers or magazines, furniture, and appliances and restore to original positions.</li></ul>
<ul><li>Dust, polish, and remove marks from walls and furnishings (e.g., appliances, furniture, ice bucket, honor bar, baseboards, ledges, entrance door).</li></ul>
<ul><li>Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).</li></ul>
<ul><li>Special cleaning of the day to be performed.</li></ul>
<ul><li>To report any faulty electronics, lights, plumbing, telephone etc. via Guestware/IVR to the maintenance department / Housekeeping Shift leader as well to be filled in the respective room checklists.</li></ul>
<ul><li>When the section is completed, the carts &amp; HK pantry to be arranged</li></ul>
<ul><li>To provide a Turn down (Nightly Refresh) service as per the JW Marriott Marquis standard.</li></ul>
<ul><li>Use checklists to ensure that cleanliness and condition of each assigned area meets designated standards.</li></ul>
<ul><li>Inspect guest rooms after being cleaned by yourself or any Housekeeper to ensure quality standards are met. Release the room when all is up to the JWMM standard of cleanliness via the phone. Room status has to be changed.</li></ul> 
<ul><li>
</li></ul></div>Responsibilities while cleaning Public Areas: 
<div><ul><li>Clean public and employee restrooms and showers, including stocking bathroom with adequate paper goods and soap, cleaning all surfaces, and emptying trash.</li></ul>
<ul><li>Clean glass (e.g., windows, mirrors) in public and employee areas by removing dust, spots, and smears.</li></ul>
<ul><li>Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment (e.g., mops, buffers, vacuums, wet vacuum, extractor, shampoo machine, stain remover).</li></ul>
<ul><li>Dust surfaces in assigned area, including furniture, fixtures, woodwork, pictures, public or house phones, fire extinguisher boxes, exit signs, and air vents.</li></ul>
<ul><li>Empty trash containers, ashtrays, and ash urns in public areas into proper containers for recycling or disposal.</li></ul>
<ul><li>Inspect condition of furniture for tears, rips, and stains and report damages to Shift leader / Supervisor.</li></ul>
<ul><li>Clean and maintain lights by wiping lamps, light fixtures, and light switches, checking that they are in proper working condition, and reporting burnt-out bulbs.</li></ul>
<ul><li>Perform cleaning activities within the property as directed by the supervisor with proper use of equipment and materials for maintaining a high standard of hygiene and appearance and in accordance with the laid down procedures.</li></ul>
<ul><li>Complete routine cleaning activities within the area of responsibility within the specified timeframe and in accordance with the laid down procedures</li></ul>
<ul><li>Ensure that all cleaning equipment used are regularly cleaned and in safe and working condition and they are returned to their original location so that it is easily accessible for the next shift.</li></ul>
<ul><li>Ensure that maintain all cleaning tools etc. in good condition. Returning them to their original stores to avoid any delay for the next shift.</li></ul>
<ul><li>Inform the supervisor of any additional maintenance, cleaning or repairs that have to be conducted.</li></ul>
<ul><li>Report the items or valuables found on the property in order to help maintain the reputation of the property.</li></ul></div> 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

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