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guest experience supervisor arabic speaker

Accor

<div>
 
 Job Description
 
 
 
 
 MAIN DUTIES:
 
 
 
 
 Administration
 
 
 
 <ul>
 <li>
 Coordinate and assist with organizational mailings, as needed.
 </li>
 <li>
 Attend other corporate department meetings, as needed.
 </li>
 <li>
 Schedule activities for guests.
 </li>
 <li>
 Trace relevant statistics about clientele
 </li>
 <li>
 Coordinate all activities for guests with concierge
 </li>
 <li>
 Answer and send emails following Sofitel email etiquettes
 </li>
 <li>
 Assist with check-in / check-out, especially for VIP
 </li>
 <li>
 Assist staff with language and culture
 </li>
 <li>
 Coordinate with security department for any guest incident in the hotel
 </li>
 <li>
 Assist with translations particularly for e-mails
 </li>
 <li>
 Provide feedback from guests to GEX Manager for action
 
 
 </li>
 </ul>
 
 Financial And Revenue Responsibilities
 
 
 
 <ul>
 <li>
 Sells special set ups f.e. for birthday, Anniversary, etc.
 </li>
 <li>
 Is close with room dining and housekeeping to make sure the set ups will be in guests room
 
 
 </li>
 </ul>
 
 Training and Human Resources
 
 
 
 <ul>
 <li>
 Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
 </li>
 <li>
 Treat complaints of harassment and discrimination promptly and confidentially.
 </li>
 <li>
 Treat customers and colleagues from all cultural groups with respect and sensitivity.
 </li>
 <li>
 Identify and deal with issues which may cause cross cultural conflict or misunderstanding.
 
 
 </li>
 </ul>
 
 Guest Experience Responsibilities
 
 
 
 <ul>
 <li>
 Acts as Supervisor in all aspects of the Front Lobby
 </li>
 <li>
 Supports and assists Front Office personnel in all Front Office Departments (Guest Relations, Concierge, Bell Desk and Front Desk), along with other hotel departments
 </li>
 <li>
 Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
 </li>
 <li>
 Conduct routine inspections of the Front Office (entrance, bell, and public areas) and take immediate actions to correct any deficiencies
 </li>
 <li>
 Knowledgeable about the City of Dubai, on-going events and history, all areas in the Hotel and the Hotel history, and includes information about the hotel, city and history whenever welcoming a guest and creates a unique experience
 </li>
 <li>
 Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
 </li>
 <li>
 Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
 </li>
 <li>
 Knowledgeable about the SOPs.
 </li>
 <li>
 Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner; field guest complaints conduct research and resolve and negotiate solutions
 </li>
 <li>
 Communicate pertinent guest information to designated departments/personnel (i.e., special requests and amenity delivery)
 </li>
 <li>
 Provide guest room tours and escort VIPs and other guests to guest rooms
 </li>
 <li>
 Inspect guest rooms before their arrival.
 </li>
 <li>
 Handles requests for late checkouts according to established hotel procedures
 </li>
 <li>
 Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information
 </li>
 <li>
 Ensure all Front Office staff is properly trained including service expectations, hotel facilities and services, local directions, safety procedures, etc. and have the tools and equipment needed to effectively carry out their job functions.
 
 
 </li>
 </ul>
 
 Miscellaneous
 
 
 
 <ul>
 <li>
 To be flexible and extend job duties to carry out any other reasonable duties if required
 </li>
 <li>
 Gives always his best that the guest is happy and has no need to worry in his holidays
 </li>
 <li>
 To be flexible and to carry out any other reasonable duties and responsibilities if required
 </li>
 <li>
 To attend trainings and meetings as and when required
 </li>
 <li>
 To assess situations and to be able to react accordingly through analysis and perspective
 </li>
 <li>
 To be available in front of the guests and colleagues
 </li>
 <li>
 All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.
 </li>
 <li>
 All ambassadors may be assigned to other duties in the hotel as and when required by business levels.
 </li>
 </ul>
</div>

Guest Experience Supervisor - Arabic Speaker

<div>Job Description 
MAIN DUTIES:
Administration<ul><li>
Coordinate and assist with organizational mailings, as needed.</li><li>
Attend other corporate department meetings, as needed.</li><li>
Schedule activities for guests.</li><li>
Trace relevant statistics about clientele</li><li>
Coordinate all activities for guests with concierge</li><li>
Answer and send emails following Sofitel email etiquettes</li><li>
Assist with check-in / check-out, especially for VIP</li><li>
Assist staff with language and culture</li><li>
Coordinate with security department for any guest incident in the hotel</li><li>
Assist with translations particularly for e-mails</li><li>
Provide feedback from guests to GEX Manager for action</li></ul>
Financial and Revenue Responsibilities<ul><li>
Sells special set ups f.e. for birthday, Anniversary, etc.</li><li>
Is close with room dining and housekeeping to make sure the set ups will be in guests room</li></ul>
Training and Human Resources
<ul><li>Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.</li><li>
Treat complaints of harassment and discrimination promptly and confidentially.</li><li>
Treat customers and colleagues from all cultural groups with respect and sensitivity.</li><li>
Identify and deal with issues which may cause cross cultural conflict or misunderstanding.</li></ul>
Guest Experience Responsibilities<ul><li>
Acts as Supervisor in all aspects of the Front Lobby</li><li>
Supports and assists Front Office personnel in all Front Office Departments (Guest Relations, Concierge, Bell Desk and Front Desk), along with other hotel departments</li><li>
Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction</li><li>
Conduct routine inspections of the Front Office (entrance, bell, and public areas) and take immediate actions to correct any deficiencies</li><li>
Knowledgeable about the City of Dubai, on-going events and history, all areas in the Hotel and the Hotel history, and includes information about the hotel, city and history whenever welcoming a guest and creates a unique experience</li><li>
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.</li><li>
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy</li><li>
Knowledgeable about the SOPs.</li><li>
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner; field guest complaints conduct research and resolve and negotiate solutions</li><li>
Communicate pertinent guest information to designated departments/personnel (i.e., special requests and amenity delivery)</li><li>
Provide guest room tours and escort VIPs and other guests to guest rooms</li><li>
Inspect guest rooms before their arrival.</li><li>
Handles requests for late checkouts according to established hotel procedures</li><li>
Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information</li><li>
Ensure all Front Office staff is properly trained including service expectations, hotel facilities and services, local directions, safety procedures, etc. and have the tools and equipment needed to effectively carry out their job functions.</li></ul>
Miscellaneous<ul><li>
To be flexible and extend job duties to carry out any other reasonable duties if required</li><li>
Gives always his best that the guest is happy and has no need to worry in his holidays</li><li>
To be flexible and to carry out any other reasonable duties and responsibilities if required</li></ul><ul><li>
To attend trainings and meetings as and when required</li><li>
To assess situations and to be able to react accordingly through analysis and perspective</li><li>
To be available in front of the guests and colleagues</li></ul><ul><li>
All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.</li><li>
All ambassadors may be assigned to other duties in the hotel as and when required by business levels.</li></ul></div>

Job Title: Laundry Valet (Arabic Speaker) Department: Housekeeping/Laundry Reports To: Laundry Supervisor / Housekeeping ManagerPosition Summary: The Laundry Valet is responsible for providing efficient, accurate, and courteous laundry and pressing services for guests and staff, ensuring high standards of cleanliness, presentation, and timely delivery. Fluency in Arabic is required to effectively communicate with Arabic-speaking guests and team members.Key Responsibilities:<ul><li>Receive, sort, and process guest laundry, dry cleaning, and pressing requests</li><li>Ensure correct labeling, counting, and tracking of all items</li><li>Perform washing, drying, ironing, and folding to hotel standards</li><li>Inspect garments for damage, stains, or special care requirements and handle accordingly</li><li>Deliver laundry items to guest rooms promptly and courteously</li><li>Maintain cleanliness and organization of laundry area and equipment</li><li>Follow health, safety, and hygiene procedures at all times</li><li>Handle guest complaints or special requests professionally</li><li>Assist with inventory of linens and laundry supplies</li><li>Coordinate with Housekeeping and Front Office for guest requests and delivery timing</li></ul>Qualifications &amp; Requirements:<ul><li>Previous experience in laundry operations or housekeeping preferred</li><li>Fluency in Arabic is required; English is an advantage</li><li>Knowledge of fabric care, stain removal, and pressing techniques</li><li>Strong attention to detail and service-oriented attitude</li><li>Ability to work in a fast-paced environment and handle multiple tasks</li><li>Physically fit and able to stand for long periods and lift laundry loads</li><li>Willingness to work shifts, weekends, and public holidays as required</li></ul>Personal Attributes:<ul><li>Professional appearance and grooming</li><li>Reliable, honest, and punctual</li><li>Strong communication and interpersonal skills</li><li>Customer-focused with a positive attitude</li></ul>Job Types: Full-time, Permanent

Laundry Valet (Arabic Speaker)

Hilton

<div>Front Office Supervisor for Conrad Dubai
A Front Office Supervisor for Conrad Dubai supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. 
What will I be doing?
As a Front Office Supervisor for Conrad Dubai, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Supervise Front Desk operations during your assigned shift to a consistently high standard</li><li>
Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li><li>
Advise your shift team of any special events or VIP Guests in the hotel that day</li><li>
Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work</li><li>
Maximize sales revenues through up-selling and marketing program</li><li>
Manage Guest requests, inquiries, and complaints promptly and completely</li><li>
Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service</li></ul>
What are we looking for?
A Front Office Supervisor for Conrad Dubai serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Front Office experience in the hotel, leisure, and/or retail sector</li><li>
Strong commercial/business awareness and demonstration of sales capabilities</li><li>
Calm, organized work ethic with the ability to prioritize and meet deadlines</li><li>
Excellent supervisory, inter-personal, and communication skills</li><li>
A passion for delivering exceptional levels of Guest service</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
A relevant supervisory/management certificate/diploma or degree</li><li>
Russian/ Arabic/ German or Turkish speaker</li></ul>
What will it be like to work for Hilton?
ConradHotels&amp; Resorts combines contemporary design, sophisticated amenities and personalized service. Conrad&rsquo;s guest service is instinctive, discreet and enhanced by innovation to provide exceptional travel experiences all over the world. And, our amazing Team Members are at the heart of it all!</div>

Front Office Supervisor for Conrad Dubai

Residence Inn by Marriott Sheikh Zayed Road

✨ We&rsquo;re Hiring: Marketing ExecutiveResidence Inn by Marriott,SZRWe&rsquo;re looking for an energetic and creative Marketing Executive to help promote our brand, drive guest engagement, and support Sales &amp; Marketing initiatives&mdash;while delivering the warm, authentic service Marriott is known for.<ul><li>Promote brand awareness internally &amp; externally</li></ul><ul><li>Create and support marketing campaigns</li></ul><ul><li>Support marketing campaigns, promotions &amp; guest engagement</li></ul><ul><li>Coordinate with Sales &amp; hotel teams</li></ul><ul><li>Deliver exceptional service aligned with Marriott standards</li></ul><ul><li>Work closely with F&amp;B to come up with promotions and generate awareness and footfall.</li></ul>What we&rsquo;re looking for:<ul><li>Minimum 1 year of marketing or related experience (Marriott Experience is PLUS)</li></ul><ul><li>Arabic speaker is a must</li></ul><ul><li>Strong communication &amp; interpersonal skills</li></ul><ul><li>Passion for hospitality and brand excellence</li></ul>Interested candidates are invited to apply or share their CV with HR at careers@residenceinnszr.comPlease mention the subject as: Marketing ExecutiveBe where you can do your best work. Be MarriottJob Type: Full-timeApplication Question(s):<ul><li>Do you have previous experience in Meta Ads and digital campains?</li><li>Are you fluent in written and read Arabic?</li></ul>

Marketing Executive

JAYS GROUP

<div>
 
 
 
 Job Title:
 
 Branch Supervisor &ndash; Al Ain &amp; Dubai Branches
 
 
 
 Salary Range:
 
 AED 4,000 &ndash; 6,000
 
 
 
 Location:
 
 Al Ain &amp; Dubai, UAE
 
 
 
 Job Overview:
 
 
 
 We are seeking a
 
 strong and dynamic Branch Supervisor
 
 to oversee the operations of our branches in
 
 Al Ain and Dubai
 
 . The ideal candidate should have strong leadership skills, proven supervisory experience, and the ability to manage teams efficiently. Candidates with
 
 F&amp;B industry experience, particularly in cakes, flowers, or retail
 
 , will be given preference.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Supervise day-to-day operations of the branch to ensure smooth functioning.
 </li>
 <li>
 Lead, motivate, and manage a team of
 
 10+ employees
 
 , ensuring high performance and discipline.
 </li>
 <li>
 Maintain company standards in customer service, product handling, and branch operations.
 </li>
 <li>
 Oversee staff scheduling, performance monitoring, and problem resolution.
 </li>
 <li>
 Ensure proper inventory management and report shortages or discrepancies.
 </li>
 <li>
 Implement company policies, systems, and procedures effectively.
 </li>
 <li>
 Maintain a presentable and professional branch environment.
 </li>
 <li>
 Report directly to the Head Office on branch performance and challenges.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree (mandatory).
 </li>
 <li>
 3&ndash;5 years of supervisory experience, preferably in
 
 F&amp;B, cakes, flowers, or retail industry
 
 .
 </li>
 <li>
 Strong personality with leadership and team management skills.
 </li>
 <li>
 Ability to handle high-pressure situations and resolve conflicts.
 </li>
 <li>
 Fluent in
 
 Arabic
 
 (mandatory) and good communication skills in English.
 </li>
 <li>
 Presentable, disciplined, and reliable.
 </li>
 <li>
 Experience in using operational systems and software.
 </li>
 <li>
 Candidates with
 
 F&amp;B or retail supervision background
 
 will be prioritized.
 </li>
 </ul>
 
 
 Preferred Candidate Profile:
 
 
 <ul>
 <li>
 Arabic speaker with a strong, confident, and approachable personality.
 </li>
 <li>
 Proven experience supervising teams of
 
 10+ people
 
 .
 </li>
 <li>
 Prior work experience in
 
 cakes, flowers, or retail outlets
 
 will be a strong advantage.
 </li>
 </ul>
 
 
 How to Apply:
 
 
 
 Interested candidates are invited to send their CV to
 
 jobs@jays.ae
 
 with the subject line
 
 &ldquo;Branch Supervisor Application &ndash; Al Ain/Dubai.&rdquo;
 
 
</div>

Branch Supervisor

B&B Hotel Hannover-City

Job Brief:We are looking for a proactive HR Specialist to support day-to-day human resources and administrative operations for a small organization based in Dubai. The ideal candidate must be a native Arabic speaker, with strong proficiency in English, and possess basic knowledge of accounting and payroll support.Opportunity to work closely with management in a small, collaborative environment while handling core HR functions end-to-end.Key Responsibilities:<ul><li>Handle end-to-end HR operations including employee onboarding, documentation, and records management.</li><li>Support recruitment activities such as screening CVs, interview coordination, and candidate follow-ups.</li><li>Maintain employee files, attendance records, and leave management.</li><li>Assist in payroll coordination and HR-related accounting support (basic level).</li><li>Ensure compliance with company policies and UAE labor regulations.</li><li>Coordinate with management on HR matters and employee relations.</li><li>Support administrative tasks related to office operations as required.</li><li>Liaise with external vendors or consultants when necessary.</li></ul>Required Qualification / Experience / Skills:<ul><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.</li><li>Min 2 years of experience in an HR role within the UAE.</li><li>Native Arabic Speaker</li><li>Good command of spoken and written English.</li><li>Basic knowledge of accounting and payroll support.</li><li>Strong organizational and communication skills.</li><li>Ability to work independently in a small-entity environment.</li><li>Proficiency in MS Office (Word, Excel, Outlook).</li></ul>Job Location: DubaiType of Employment: Full-time PermanentSalary: AED 5,000 &ndash; 7,000 per month (based on experience)What you can expect from the employer:Stable role within a small and professional work environment.Direct exposure to end-to-end HR operations.Opportunity to work closely with management.Salary package aligned with experience and market standards.Job Types: Full-time, PermanentPay: AED5,000.00 - AED6,000.00 per monthApplication Question(s):<ul><li>Do you have 2&ndash;3 years of HR experience?</li></ul><ul><li>Are you a native Arabic Speaker?</li></ul><ul><li>Do you have basic knowledge of accounting or payroll support?</li></ul><ul><li>Are you comfortable working across Emirates Towers and Garhoud?</li></ul><ul><li>Have you worked in a small organisation or startup environment?</li></ul>

HR Specialist

Explore 5196+ Guest experience supervisor arabic speaker in Dubai Jobs In United Arab Emirates this January. Find roles across top companies and apply now to boost your career.

5196 guest experience supervisor arabic speaker jobs IN Dubai Jobs In United Arab Emirates

Guest Experience Supervisor - Arabic Speaker

Guest Experience Supervisor - Arabic Speaker

Laundry Valet (Arabic Speaker)

Front Office Supervisor for Conrad Dubai

Marketing Executive

Branch Supervisor

HR Specialist