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guest relations liaison

El Gouna Film Festival

<div>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 We are looking for a dynamic, personable, and highly organized
 <strong>
  Guest Relations Liaison
 </strong>
 to join the El Gouna Film Festival team. This role is central to ensuring a seamless and memorable experience for our distinguished guests, talents, and industry professionals throughout the festival. The Guest Relations Liaison will serve as the bridge between guests, hospitality partners, and internal departments, providing first-class service and smooth coordination at every step.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Guest Experience &amp; Hospitality:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support in implementing the festival&rsquo;s guest relations strategy, ensuring all guests receive exceptional care and support.
  </li>
  <li>
   Coordinate logistics for filmmakers, talent, industry professionals, and VIP guests, including arrivals, departures, accommodations, and daily schedules.
  </li>
  <li>
   Act as the first point of contact for guest inquiries, offering solutions and assistance with professionalism and discretion.
  </li>
  <li>
   Ensure timely communication with guests regarding festival updates, schedules, and appearances.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Coordination &amp; Liaison
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Work closely with hospitality, transportation, and accreditation teams to guarantee smooth operations and guest movement.
  </li>
  <li>
   Collaborate with the PR and Media teams to align guest availability with press opportunities and public appearances.
  </li>
  <li>
   Liaise with internal departments to ensure guests&rsquo; needs are anticipated and met.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  On-Site Festival Support
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Accompany guests during the festival to support their participation in screenings, panels, press activities, and red carpet events.
  </li>
  <li>
   Troubleshoot and resolve any last-minute changes or challenges with flexibility and composure.
  </li>
  <li>
   Provide real-time communication between guests and festival departments to ensure a seamless flow of events.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Reporting &amp; Follow-Up
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist in preparing guest-related reports, including schedules, daily recaps, and feedback collection.
  </li>
  <li>
   Support in maintaining guest databases and contact lists for future editions of the festival.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications &amp; Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   1&ndash;3 years of experience in guest relations, hospitality, talent management, or event coordination&mdash;ideally within entertainment, culture, or high-profile events.
  </li>
  <li>
   Strong interpersonal and communication skills in both English and Arabic (written and verbal).
  </li>
  <li>
   Exceptional organizational skills with the ability to multitask and manage competing priorities.
  </li>
  <li>
   Professional presence and confidence in engaging with high-profile individuals and international guests.
  </li>
  <li>
   Ability to remain calm, resourceful, and solution-oriented under pressure.
  </li>
  <li>
   Flexible to work long hours during the festival period, including evenings and weekends.
  </li>
  <li>
   Proficiency in Google Suite and experience with scheduling/CRM systems is a plus.
  </li>
  <li>
   A team player with a proactive attitude and passion for film, arts, and culture.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About El Gouna Film Festival
  <br/>
  <br/>
 </strong>
 Founded in 2017, El Gouna Film Festival (GFF) is one of the leading cultural events in the MENA region. GFF aims to showcase a wide variety of films for a passionate and knowledgeable audience, while fostering communication between cultures through the art of cinema. The festival is dedicated to connecting filmmakers from the region with international industry professionals, fostering dialogue, cooperation, and cultural exchange. With its industry arm, CineGouna Platform, GFF is committed to discovering new voices and supporting the development of cinema in the Arab world.
 <br/>
 <br/>
 <strong>
  About Elgouna Film Festival
  <br/>
  <br/>
 </strong>
 El Gouna Film Festival, founded in 2017, is one of the leading festivals in the MENA region. GFF aims to showcase a wide variety of films for a passionate and knowledgeable audience, while fostering better communication between cultures through the art of filmmaking. Its goal is to connect filmmakers from the region with their international counterparts in the spirit of cooperation and cultural exchange. The festival is committed to the discovery of new voices and strives to be a catalyst for the development of cinema in the Arab world, especially through its industry arm CineGouna Platform.
</div>


Guest Relations Liaison

ElGouna Film Festival

<div><div><b>Position Overview:</b><br>
We are looking for a dynamic, personable, and highly organized <b>Guest Relations Liaison</b> to join the El Gouna Film Festival team. This role is central to ensuring a seamless and memorable experience for our distinguished guests, talents, and industry professionals throughout the festival. The Guest Relations Liaison will serve as the bridge between guests, hospitality partners, and internal departments, providing first-class service and smooth coordination at every step.<br>
</div><div><b>
Key Responsibilities:</b></div><div><b>
Guest Experience &amp; Hospitality:</b></div><ul><li>
Support in implementing the festival&rsquo;s guest relations strategy, ensuring all guests receive exceptional care and support.</li><li>
Coordinate logistics for filmmakers, talent, industry professionals, and VIP guests, including arrivals, departures, accommodations, and daily schedules.</li><li>
Act as the first point of contact for guest inquiries, offering solutions and assistance with professionalism and discretion.</li><li>
Ensure timely communication with guests regarding festival updates, schedules, and appearances.</li></ul><div><b>
Coordination &amp; Liaison:</b></div><ul><li>
Work closely with hospitality, transportation, and accreditation teams to guarantee smooth operations and guest movement.</li><li>
Collaborate with the PR and Media teams to align guest availability with press opportunities and public appearances.</li><li>
Liaise with internal departments to ensure guests&rsquo; needs are anticipated and met.</li></ul><div><b>
On-Site Festival Support:</b></div><ul><li>
Accompany guests during the festival to support their participation in screenings, panels, press activities, and red carpet events.</li><li>
Troubleshoot and resolve any last-minute changes or challenges with flexibility and composure.</li><li>
Provide real-time communication between guests and festival departments to ensure a seamless flow of events.</li></ul><div><b>
Reporting &amp; Follow-Up:</b></div><ul><li>
Assist in preparing guest-related reports, including schedules, daily recaps, and feedback collection.</li>
Support in maintaining guest databases and contact lists for future editions of the festival.<br>
<li>
</li></ul><div><b>
Qualifications &amp; Requirements:</b></div><ul><li>
1&ndash;3 years of experience in guest relations, hospitality, talent management, or event coordination&mdash;ideally within entertainment, culture, or high-profile events.</li><li>
Strong interpersonal and communication skills in both English and Arabic (written and verbal).</li><li>
Exceptional organizational skills with the ability to multitask and manage competing priorities.</li><li>
Professional presence and confidence in engaging with high-profile individuals and international guests.</li><li>
Ability to remain calm, resourceful, and solution-oriented under pressure.</li><li>
Flexible to work long hours during the festival period, including evenings and weekends.</li><li>
Proficiency in Google Suite and experience with scheduling/CRM systems is a plus.</li>
A team player with a proactive attitude and passion for film, arts, and culture.<br>
<li>
</li></ul><div><b>
About El Gouna Film Festival:</b></div><div>
Founded in 2017, El Gouna Film Festival (GFF) is one of the leading cultural events in the MENA region. GFF aims to showcase a wide variety of films for a passionate and knowledgeable audience, while fostering communication between cultures through the art of cinema. The festival is dedicated to connecting filmmakers from the region with international industry professionals, fostering dialogue, cooperation, and cultural exchange. With its industry arm, CineGouna Platform, GFF is committed to discovering new voices and supporting the development of cinema in the Arab world.</div><br>
<b>
About Elgouna Film Festival:</b><p><br>
El Gouna Film Festival, founded in 2017, is one of the leading festivals in the MENA region. GFF aims to showcase a wide variety of films for a passionate and knowledgeable audience, while fostering better communication between cultures through the art of filmmaking. Its goal is to connect filmmakers from the region with their international counterparts in the spirit of cooperation and cultural exchange. The festival is committed to the discovery of new voices and strives to be a catalyst for the development of cinema in the Arab world, especially through its industry arm CineGouna Platform.</p></div>

<div><div><b>Position Overview:</b><br>
We are seeking a highly experienced, service-driven, and resourceful <b>Guest Relations Manager</b> to lead the guest relations team at the El Gouna Film Festival. The Guest Relations Manager will oversee all aspects of guest experience and hospitality, ensuring that filmmakers, talents, industry professionals, and VIPs enjoy a seamless and memorable festival journey.<br>
</div><div>
As the key point of contact for guest services, the Manager will be responsible for planning, coordination, and execution of all guest logistics while managing a team of liaisons and collaborating with internal departments. This leadership role requires excellent organizational skills, strong interpersonal abilities, and proven experience in managing high-profile guests in a fast-paced cultural or entertainment setting.<br>
</div><div><b>
Key Responsibilities:</b></div><div><b>
Leadership &amp; Strategy:</b></div><ul><li>
Develop and implement the festival&rsquo;s guest relations strategy in alignment with overall festival objectives.</li><li>
Lead, train, and supervise the guest relations team, ensuring consistency in service delivery.</li><li>
Anticipate guest needs and proactively create solutions to enhance their overall festival experience.</li></ul><div><b>
Guest Experience &amp; Hospitality:</b></div><ul><li>
Oversee logistics for guest travel, accommodations, accreditation, and daily scheduling.</li><li>
Serve as the primary point of contact for VIPs, talents, and industry professionals before and during the festival.</li><li>
Ensure high standards of hospitality and personalized service for all guests.</li><li>
Manage sensitive information with discretion and professionalism.</li></ul><div><b>
Cross-Department Coordination:</b></div><ul><li>
Work closely with PR, Media, Hospitality, and Transportation teams to ensure smooth guest movements and availability for public appearances.</li><li>
Collaborate with the Programming and Operations departments to align guest needs with festival activities.</li><li>
Maintain strong relationships with partner hotels, transport providers, and service vendors.</li></ul><div><b>
On-Site Festival Management:</b></div><ul><li>
Lead the guest relations team on the ground to coordinate arrivals, red carpet appearances, screenings, panels, and media engagements.</li><li>
Troubleshoot and resolve last-minute issues quickly and effectively.</li><li>
Ensure real-time communication between guests and festival departments.</li></ul><div><b>
Reporting &amp; Follow-Up:</b></div><ul><li>
Oversee preparation of guest reports, daily recaps, and post-festival evaluations.</li><li>
Manage guest databases, ensuring accuracy and updates for future editions.</li>
Provide insights and recommendations to improve guest services in subsequent years.<br>
<li>
</li></ul><div><b>
Qualifications &amp; Requirements:</b></div><ul><li>
3&ndash;5 years of experience in guest relations, hospitality management, VIP services, or event management&mdash;preferably within the film, entertainment, or cultural sector.</li><li>
Proven track record of managing high-profile guests, teams, and large-scale logistics.</li><li>
Excellent leadership, organizational, and problem-solving skills.</li><li>
Exceptional communication abilities in both English and Arabic (written and verbal).</li><li>
Professional demeanor, discretion, and confidence in engaging with international industry figures and VIPs.</li><li>
Ability to remain calm and effective under pressure, with flexibility to work long hours during the festival period (including evenings and weekends).</li><li>
Strong knowledge of hospitality and event systems; proficiency in Google Suite is required.</li>
A passion for cinema, culture, and delivering world-class guest experiences.<br>
<li>
</li></ul><div><b>
About El Gouna Film Festival:</b></div><div>
Founded in 2017, El Gouna Film Festival (GFF) is one of the leading cultural events in the MENA region. GFF showcases a wide variety of films for a passionate and knowledgeable audience while fostering communication between cultures through the art of cinema. The festival is committed to connecting filmmakers from the region with international industry professionals, encouraging dialogue, cooperation, and cultural exchange. Through its industry arm, CineGouna Platform, GFF supports the discovery of new voices and contributes to the growth of cinema in the Arab world.</div><br>
<b>
About Elgouna Film Festival:</b><p><br>
El Gouna Film Festival, founded in 2017, is one of the leading festivals in the MENA region. GFF aims to showcase a wide variety of films for a passionate and knowledgeable audience, while fostering better communication between cultures through the art of filmmaking. Its goal is to connect filmmakers from the region with their international counterparts in the spirit of cooperation and cultural exchange. The festival is committed to the discovery of new voices and strives to be a catalyst for the development of cinema in the Arab world, especially through its industry arm CineGouna Platform.</p></div>

Guest Relations Manager

Accor

<div><b>Company Description</b><p><br>
Novotel Cairo Airport hotel is a 4-star hotel located just 5 minutes from the airport and 22 KM from downtown Cairo. The hotel offers a beautiful balance of convenience and comfort with modern soundproofed rooms, a courtyard, pool, and all-day dining options.</p><p></p><b><br>
Job Description</b><p></p><p><br>
The Guest Relation Supervisor is responsible for ensuring exceptional guest experiences at Novotel Cairo Airport. This role involves leading the guest relations team, addressing guest inquiries and concerns, and maintaining high service standards throughout the hotel.</p><p><b>
Key Responsibilities:</b></p><ul><li><b>
Team Leadership:</b> Supervise and train the guest relations team to provide outstanding service to all guests.</li><li><b>
Guest Interaction:</b> Engage with guests upon arrival and throughout their stay to ensure satisfaction and address any issues.</li><li><b>
Feedback Management:</b> Collect and analyze guest feedback to improve services and address concerns proactively.</li><li><b>
Coordination:</b> Collaborate with other departments to ensure seamless service delivery and guest satisfaction.</li><li><b>
VIP Services:</b> Manage special arrangements for VIP guests, including personalized services and amenities.</li><li><b>
Reporting:</b> Maintain records of guest interactions and prepare reports for management.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor&rsquo;s degree in Hospitality Management or a related field.</li><li>
Previous experience in a guest relations or customer service role, preferably in hospitality.</li><li>
Strong leadership and team management skills.</li><li>
Excellent communication and interpersonal skills.</li><li>
Proficiency in multiple languages is a plus.</li></ul><br>
<b>
Additional Information</b><br>
<p></p><ul><li>
Fast-paced hotel restaurant environment.</li><li>
Standing for extended periods.</li><li>
May be exposed to varying temperatures and noise levels.</li></ul></div>

Guest Relation Supervisor

Pyramids Front Hotel

<p>We are seeking an experienced and dynamic Front Office Manager to lead our front desk operations and ensure exceptional guest experiences. The ideal candidate will have a strong background in the hotel industry, excellent leadership skills, and the ability to manage daily operations efficiently while maintaining high service standards.</p><p><b>Key Responsibilities:</b></p><ul><li>Supervise and lead front office staff, including training, scheduling, and performance evaluation</li><li>Manage guest inquiries, complaints, and special requests to ensure high satisfaction levels</li><li>Coordinate effectively with housekeeping, maintenance, F&amp;B, and security departments</li><li>Monitor room inventory, rates, and support revenue management strategies</li><li>Ensure compliance with safety standards, licensing, and hospitality regulations</li><li>Prepare operational reports, budgets, and performance analytics</li><li>Maintain high standards of customer service and guest relations</li></ul><p><b>Requirements:</b></p><ul><li>Previous experience in the hotel industry is a must</li><li>Familiarity with Kwentra Systems</li><li>Bachelor&rsquo;s degree in Hotel Management, Hospitality Management, or related field</li><li>Strong leadership and team management skills</li><li>Train, schedule, and evaluate front office staff performance</li><li>Manage guest inquiries, complaints, and special requests to ensure satisfaction</li><li>Coordinate with housekeeping, maintenance, F&amp;B, and security departments</li><li>Monitor room inventory, rates, and implement revenue management strategies</li><li>Maintain compliance with safety protocols, licensing, and hospitality regulations</li><li>Prepare operational reports, budgets, and performance analytics</li></ul><p>What We Offer</p><ul><li>Competitive salary package</li><li>Career growth opportunities</li><li>Professional and supportive work environment</li></ul><p>Application Question(s):</p><ul><li>Do you have prior experience working in the hotel industry? (Please specify years and role)</li><li>Are you familiar with Kwentra Systems? (Yes/No &ndash; please elaborate)</li><li>Describe your experience managing a front office team and handling guest complaints.</li><li>What are your salary expectations?</li><li>Please specify your notice period in days.</li></ul><p>Work Location: In person</p>

Front Office Manager

Aramex

<div>
 Job description:
 <br/>
 <br/>
 <p>
  <strong>
   Purpose of the Job
  </strong>
 </p>
 <p>
  The Employee Relations Leader is responsible for ensuring smooth HR operations, compliance with local labor laws, and fostering a positive workplace environment. This role oversees payroll accuracy, benefits administration, attendance management, HR investigations, and audits, while serving as the key liaison with legal entities and regulatory authorities in Egypt.
 </p>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Payroll Management
   </strong>
  </li>
 </ul>
 <ul>
  <ul>
   <li>
    Review and validate payroll data including overtime, bonuses, and deductions.
   </li>
   <li>
    Ensure timely and accurate payroll processing, payments, and funding.
   </li>
   <li>
    Oversee tax compliance and employee benefit payments.
   </li>
   <li>
    Address employee inquiries related to payroll and compensation.
   </li>
  </ul>
  <li>
   <strong>
    Employee Relations &amp; HR Investigations
   </strong>
  </li>
  <ul>
   <li>
    Handle employee complaints, grievances, and disciplinary actions.
   </li>
   <li>
    Conduct HR investigations in line with company policies and legal requirements.
   </li>
   <li>
    Review exit interviews and manage offboarding processes.
   </li>
   <li>
    Attendance &amp; Records Management
   </li>
   <li>
    Monitor attendance and leave plans, ensuring compliance with company policies.
   </li>
   <li>
    Maintain accurate employee records in HR systems and personal files.
   </li>
   <li>
    Manage employee benefits programs and ensure proper communication.
   </li>
   <li>
    Review and confirm benefits-related payments and compliance with regulations.
   </li>
   <li>
    Act as the primary contact with legal entities and government authorities.
   </li>
   <li>
    Ensure compliance with labor laws, tax regulations, and corporate policies.
   </li>
   <li>
    Coordinate and support internal and external audits.
   </li>
   <li>
    Report non-compliance issues to relevant stakeholders.
   </li>
  </ul>
 </ul>
 <p>
  <strong>
   Job Requirements - Experience and Education
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Education
   </strong>
   : Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field. HR certifications (e.g., CIPD, SHRM) are a plus.
  </li>
 </ul>
 <ul>
  <li>
   <strong>
    Experience
   </strong>
   : 5+ years in HR operations, employee relations, or payroll management, preferably in multinational or large organizations.
  </li>
  <li>
   <strong>
    Knowledge
   </strong>
   : Strong understanding of Egyptian labor laws, tax regulations, and compliance requirements.
  </li>
  <li>
   <strong>
    Skills
   </strong>
   :
  </li>
  <ul>
   <li>
    Excellent communication and interpersonal skills.
   </li>
   <li>
    Strong analytical and problem-solving abilities.
   </li>
   <li>
    Proficiency in HRIS systems and Microsoft Office tools.
   </li>
   <li>
    Ability to manage audits and liaise with external authorities.
   </li>
  </ul>
 </ul>
 <p>
  &nbsp;
 </p>
 <p>
  Work Location: Sheikh Zayed
 </p>
</div>


Employee Relations Leader

Aramex International L. L. C.

<div><div><div><div><div>Posting Start Date: 4/19/26
</div></div></div></div><div><div><div><div>
<div><div><div><h2 class="jobSectionHeader"><b>Purpose of the Job</b></h2>
</div><div><p>
The Employee Relations Leader is responsible for ensuring smooth HR operations, compliance with local labor laws, and fostering a positive workplace environment. This role oversees payroll accuracy, benefits administration, attendance management, HR investigations, and audits, while serving as the key liaison with legal entities and regulatory authorities in Egypt.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2>
</div><div><ul><li><b>Payroll Management</b></li>
</ul><ul><li><ul><li>Review and validate payroll data including overtime, bonuses, and deductions.</li>
<li>Ensure timely and accurate payroll processing, payments, and funding.</li>
<li>Oversee tax compliance and employee benefit payments.</li>
<li>Address employee inquiries related to payroll and compensation.</li>
</ul></li><li><b>Employee Relations &amp; HR Investigations</b></li>
<li><ul><li>Handle employee complaints, grievances, and disciplinary actions.</li>
<li>Conduct HR investigations in line with company policies and legal requirements.</li>
<li>Review exit interviews and manage offboarding processes.</li>
<li>Attendance &amp; Records Management</li>
<li>Monitor attendance and leave plans, ensuring compliance with company policies.</li>
<li>Maintain accurate employee records in HR systems and personal files.</li>
<li>Manage employee benefits programs and ensure proper communication.</li>
<li>Review and confirm benefits-related payments and compliance with regulations.</li>
<li>Act as the primary contact with legal entities and government authorities.</li>
<li>Ensure compliance with labor laws, tax regulations, and corporate policies.</li>
<li>Coordinate and support internal and external audits.</li>
<li>Report non-compliance issues to relevant stakeholders.</li>
</ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>Job Requirements - Experience and Education</b></h2>
</div><div><ul><li><b>Education</b>: Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field. HR certifications (e.g., CIPD, SHRM) are a plus.</li>
</ul><ul><li><b>Experience</b>: 5+ years in HR operations, employee relations, or payroll management, preferably in multinational or large organizations.</li>
<li><b>Knowledge</b>: Strong understanding of Egyptian labor laws, tax regulations, and compliance requirements.</li>
<li><b>Skills</b>:</li>
<li><ul><li>Excellent communication and interpersonal skills.</li>
<li>Strong analytical and problem-solving abilities.</li>
<li>Proficiency in HRIS systems and Microsoft Office tools.</li>
<li>Ability to manage audits and liaise with external authorities.</li></ul></li></ul><br>
<p>
</p><p>Work Location: Sheikh Zayed</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Leadership Behaviors</b></h2>
</div><div><div>Building Outstanding Teams</div><div>
Setting a clear direction</div><div>
Simplification</div><div>
Collaborate &amp; break silos</div><div>
Execution &amp; Accountability</div><div>
Growth mindset</div><div>
Innovation</div><div>
Inclusion</div><div>
External focus</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Skills</b></h2></div></div></div></div></div></div></div></div><div></div>

Explore 268+ Guest relations liaison in Egypt this May. Find roles across top companies and apply now to boost your career.

268 guest relations liaison jobs In Egypt

Guest Relations Liaison

Guest Relations Liaison

Guest Relations Manager

Guest Relation Supervisor

Front Office Manager

Employee Relations Leader

Employee Relations Leader