receptionist

guest relations supervisor

hr assistant

reservations agent

spa receptionist

guest relations receptionist

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 The Guest Relations Supervisor is responsible for overseeing the guest relations team to ensure all guests experience outstanding hospitality throughout their stay. This role includes coordinating guest requests, handling VIP guests, and managing feedback to continuously improve guest satisfaction. The Guest Relations Supervisor works closely with other departments to ensure seamless service delivery that aligns with the hotel&rsquo;s standards and enhances the guest experience.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Guest Service and Satisfaction
 </li>
 <ul>
 <li>
 Lead the guest relations team in providing warm, personalized service to all guests, ensuring each guest feels valued and cared for.
 </li>
 <li>
 Manage VIP and special guest experiences, coordinating with relevant departments to ensure expectations are met and exceeded.
 </li>
 <li>
 Address guest complaints or concerns promptly and professionally, finding effective solutions to ensure guest satisfaction.
 </li>
 </ul>
 <li>
 Team Supervision and Training
 </li>
 <ul>
 <li>
 Train, guide, and motivate the guest relations team to uphold the hotel&rsquo;s service standards and policies.
 </li>
 <li>
 Schedule and manage team shifts to ensure adequate coverage and smooth operations at all times.
 </li>
 <li>
 Provide feedback to team members, supporting their development and growth.
 </li>
 </ul>
 <li>
 Operations Coordination
 </li>
 <ul>
 <li>
 Coordinate with the front office, Villa Host, and F&amp;B teams to personalize guest experiences and ensure seamless service.
 </li>
 <li>
 Monitor guest feedback through surveys, reviews, and in-person interactions, identifying areas for improvement and implementing corrective actions.
 </li>
 <li>
 Maintain detailed records of guest preferences, feedback, and incidents to enhance future stays and improve service standards.
 </li>
 </ul>
 <li>
 Promotions and Upselling
 </li>
 <ul>
 <li>
 Inform guests about hotel facilities, activities, and promotions, encouraging them to take advantage of available amenities.
 </li>
 <li>
 Identify opportunities to upsell services, upgrades, and packages that enhance the guest experience and increase revenue.
 </li>
 </ul>
 <li>
 Quality Control and Reporting
 </li>
 <ul>
 <li>
 Conduct regular quality checks to ensure the team delivers consistent, high-quality service aligned with the hotel&rsquo;s standards.
 </li>
 <li>
 Generate daily, weekly, and monthly reports on guest feedback, complaints, and team performance for management review.
 </li>
 <li>
 Monitor key performance metrics, such as guest satisfaction scores, and take action as needed to maintain high levels of service.
 
 </li>
 </ul>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Certificate in Hospitality Management or related field preferred.
 </li>
 <li>
 Minimum of 2-3 years&rsquo; experience in guest relations or front office roles within the hospitality industry.
 </li>
 <li>
 Excellent communication, interpersonal, and conflict-resolution skills.
 </li>
 <li>
 Strong leadership abilities with experience in training and supervising a team.
 </li>
 <li>
 Proficiency in Front Office Software
 </li>
 <li>
 Detail-oriented and able to multitask in a fast-paced environment.
 </li>
 <li>
 Ability to work flexible hours, including weekends and holidays.
 </li>
 <li>
 Proficient in English, both written and spoken
 </li>
 </ul>
</div>

Guest Relations Supervisor

ELITE PROJECTS

The Bilingual Guest Relations Officer will serve as the main point of contact for guests, ensuring a smooth, pleasant, and personalized experience from arrival to departure. The ideal candidate will be fluent in English and Arabic (or another second language), have a warm and professional demeanor, and possess strong communication and problem-solving skills suited to a luxury hospitality environment.Key Responsibilities:<ul><li>Welcome and assist guests upon arrival and throughout their stay with professionalism and courtesy.</li><li>Handle guest inquiries, requests, and complaints promptly, ensuring high levels of satisfaction.</li><li>Coordinate with various departments (Housekeeping, F&amp;B, Concierge, etc.) to fulfill guest needs efficiently.</li><li>Maintain accurate guest records and profiles for personalized service.</li><li>Assist in arranging reservations, transportation, and other guest-related services.</li><li>Support the Front Office in daily operations and ensure seamless check-in and check-out experiences.</li><li>Promote hotel services, facilities, and special offers to enhance guest satisfaction and revenue.</li><li>Uphold company standards in grooming, communication, and service delivery at all times.</li></ul>Qualifications and Requirements:<ul><li>Bilingual proficiency &ndash; fluent in English and Arabic (or another widely spoken language).</li><li>Minimum 2 years of experience in guest relations, front office, or customer service, preferably in a luxury hotel or hospitality setting.</li><li>Excellent communication, interpersonal, and problem-solving skills.</li><li>Professional, approachable, and service-oriented personality.</li><li>Strong organizational and multitasking abilities.</li><li>Must be locally available in Qatar with NOC and ready to join immediately.</li></ul>Contract Details:<ul><li>Duration: 6 Months (extendable based on performance and business needs)</li><li>Working Hours: As per hospitality shift schedule</li><li>Compensation: Competitive salary package based on experience</li></ul>Core Competencies:<ul><li>Customer Service Excellence</li><li>Communication and Interpersonal Skills</li><li>Problem Solving and Conflict Resolution</li><li>Professionalism and Confidentiality</li><li>Team Collaboration and Flexibility</li></ul>Job Type: Contract Contract length: 6 monthsPay: QAR4,000.00 - QAR6,000.00 per month

Guest Relations Officer (Bilingual)

Aspire Global Human Resources

<ul><li>Guest relation Officer (preferably Lady Arabic speaker)</li></ul>&ensp;&ensp;Single hiring status&ensp;&ensp;Shared room in a shared Apartment&ensp;&ensp;monthly salary bracket from 2,000 - 2,500 Qatar Riyal&ensp;&ensp;Every 2 years air ticketWe are seeking individuals who are professional, well-groomed, and experienced in high-end hospitality or event environments.Please mail your CV with your latest photo to connect@aspireglobal-hr.comJob Type: Full-timePay: QAR2,000.00 - QAR2,500.00 per month

Guest Relation Officer (preferably Lady Arabic speaker)

Marriott International

<div>Additional Information 
Job Number25176835 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
#LI-NR1</div>
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25176835
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
 
 
 Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: At least 1 year of related work experience.
 
 
 Supervisory Experience: At least 1 year of supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
</div>

Moonlight Hospitality and Hotel Operation Management

Job Title: ReceptionistLocation: Doha, QatarCompany: Moonlight Hospitality and Hotel Operation ManagementEmployment Type: Full-TimeAbout the RoleWe are seeking a friendly, professional, and customer-oriented Receptionist with a hospitality background to join our Front Office team. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and a smooth check-in and check-out experience while maintaining the highest level of service standards.Key Responsibilities<ul><li>Greet and welcome guests in a professional and courteous manner.</li><li>Handle guest check-ins and check-outs efficiently and accurately.</li><li>Manage reservations, room assignments, and billing procedures.</li><li>Respond promptly to guest inquiries, both in person and over the phone or email.</li><li>Coordinate with other departments (Housekeeping, Maintenance, and F&amp;B) to ensure guest satisfaction.</li><li>Handle guest complaints or requests with professionalism and escalate when necessary.</li><li>Maintain an organized front desk and ensure proper documentation of daily transactions.</li><li>Promote hotel services, amenities, and special offers to guests.</li><li>Maintain accurate records and ensure compliance with company policies and Qatar Municipality regulations.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree or diploma in Hospitality Management or a related field.</li><li>Minimum 2 years of experience as a receptionist or front office associate in a hotel or serviced apartment.</li><li>Strong communication and interpersonal skills with a positive and welcoming attitude.</li><li>Proficiency in hotel management software (Opera, IDS, or equivalent).</li><li>Excellent multitasking, time management, and problem-solving abilities.</li><li>Well-groomed, professional appearance.</li><li>Fluency in English (Arabic or additional languages is an advantage).</li><li>Ability to work flexible shifts, weekends, and holidays as required.</li></ul>What We Offer<ul><li>Competitive salary and benefits</li><li>Accommodation and meals (if applicable)</li><li>Health insurance and paid annual leave</li><li>Training and career growth opportunities within the hospitality group</li></ul>To Apply: Please send your updated CV with the subject line &ldquo;Receptionist &ndash; Hospitality&rdquo; to maria@wonderpalace.com.qaJob Types: Full-time, Permanent

Receptionist

IIQAF

<div><h3 class="jobSectionHeader">Description</h3>
We are seeking a dedicated and professional Receptionist to join our esteemed team within the hospitality industry. This role is integral to our operations, as the Receptionist will be the first point of contact for our guests and clients, embodying the warm and welcoming spirit of our establishment. The ideal candidate will possess exceptional communication and interpersonal skills, ensuring that each guest experience is memorable and lasts a lifetime.
<h3 class="jobSectionHeader">Responsibilities</h3>
<ul><li>Welcome and greet guests in a friendly and professional manner</li><li>
Answer phone calls, emails, and inquiries promptly</li><li>
Manage reservations and appointments efficiently</li><li>
Assist with administrative tasks such as data entry and filing</li><li>
Maintain a clean and organized reception area</li></ul>
<h3 class="jobSectionHeader">Requirements</h3>
<ul><li>Excellent communication and interpersonal skills</li><li>
Proficiency in Microsoft Office Suite</li><li>
Strong attention to detail and organizational abilities</li><li>
Prior experience in a customer-facing role preferred</li></ul>
<h3 class="jobSectionHeader">Qualifications</h3>
<ul><li>High school diploma or equivalent</li><li>
1+ years of experience in a similar role</li><li>
Ability to multitask and work in a fast-paced environment</li></ul>
<h3 class="jobSectionHeader">Benefits</h3>
<ul><li>Competitive salary</li><li>
Health insurance coverage</li><li>
Paid time off and holidays</li><li>
Career development opportunities</li></ul></div>

Explore 567+ Guest relations receptionist in Doha this November. Find roles across top companies and apply now to boost your career.

567 guest relations receptionist jobs IN Doha

Guest Relations Supervisor

Guest Relations Officer (Bilingual)

Guest Relation Officer (preferably Lady Arabic speaker)

Guest Relations Supervisor

Guest Relations Supervisor

Receptionist

Receptionist