customer service representative Jobs in Egypt

customer service representative

receptionist

customer service specialist Jobs in Egypt

customer service specialist

customer service associate

customer service executive

guest service agent

Sofitel

<div>
 
 Company Description
 
 
 
 Gr&uuml;nde f&uuml;r Accor zu arbeiten?
 
 
 Wir sind weit mehr als ein weltweit f&uuml;hrendes Unternehmen. Wir empfangen Dich so, wie Du bist und bei uns findest Du einen Beruf und eine Marke, die zu Deiner Pers&ouml;nlichkeit passen.
 
 
 Wir unterst&uuml;tzen Dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen daf&uuml;r, dass Deine Arbeit einen Sinn in Deinem Leben hat und dass Du auf Deiner Reise mit uns die grenzenlosen M&ouml;glichkeiten von Accor erkunden kannst.
 
 
 Bei Accor kannst Du jedes Kapitel Deiner Geschichte selber schreiben, und gemeinsam k&ouml;nnen wir die Gastronomie und Hotellerie von morgen ver&auml;ndern. Entdecke das Leben, das Dich bei Accor erwartet, besuche https://careers.accor.com/.
 
 
 Tu das, was Du liebst, trage etwas f&uuml;r die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen! #BELIMITLESS
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 To be an ambassador of the Front Office and of the hotel, in and outside the work place.
 </li>
 <li>
 To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.
 </li>
 <li>
 To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
 </li>
 <li>
 To be aware of and to report all guest comments or complaints.
 </li>
 <li>
 To check the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Supervisor.
 </li>
 <li>
 To check the departure lists and to ensure check-out times are respected.
 </li>
 <li>
 To monitor room status and discrepancies.
 </li>
 <li>
 To properly use all the equipment and Opera management system, to have a perfect knowledge of the set ups..
 </li>
 <li>
 To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.
 </li>
 <li>
 To offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service.
 </li>
 <li>
 To personally greet and escort the guests rather than pointing out directions.
 </li>
 <li>
 To respect the privacy of the guests and the confidentiality of the information.
 </li>
 <li>
 To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
 </li>
 <li>
 To call the supervisor or manager for advice in serious cases or if an approval is required.
 </li>
 <li>
 To be aware of all VIPs visiting or staying in the hotel.
 </li>
 <li>
 To maintain an accurate Guest History and to pre-register all recurring guests.
 </li>
 <li>
 To check the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Supervisor.
 </li>
 <li>
 To check the departure lists and to ensure check-out times are respected.
 </li>
 <li>
 To monitor room status and discrepancies.
 </li>
 <li>
 To properly use all the equipment and Opera management system, to have a perfect knowledge of the set ups.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's in Tourism , Languages or any related Field.
 </li>
 <li>
 ( 0-3 ) years experience working with Opera or a related system.
 </li>
 <li>
 Fluency in English is a must.
 </li>
 <li>
 Additional languages are a plus.
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Ihr Team Und Arbeitsumfeld
 
 
 
 In 1-2 S&auml;tzen stellen Sie das Team, das Hotel oder den Arbeitsplatz so vor, dass sie die Kultur widerspiegeln
 
 
 Hinweis: Die Anpassung kann an spezifische lokale oder gesetzliche Anforderungen erfolgen, wie z.B. Arbeitserlaubnis
 
 
 
 Unser Engagement F&uuml;r Diversity &amp; Inclusion
 
 
 
 Wir sind ein integratives Unternehmen und unser Ziel ist es, vielf&auml;ltige Talente anzuziehen, zu rekrutieren und zu f&ouml;rdern.
</div>

Guest Service Agent

<div>Company Description 
Gr&uuml;nde f&uuml;r Accor zu arbeiten? 
Wir sind weit mehr als ein weltweit f&uuml;hrendes Unternehmen. Wir empfangen Dich so, wie Du bist und bei uns findest Du einen Beruf und eine Marke, die zu Deiner Pers&ouml;nlichkeit passen. 
Wir unterst&uuml;tzen Dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen daf&uuml;r, dass Deine Arbeit einen Sinn in Deinem Leben hat und dass Du auf Deiner Reise mit uns die grenzenlosen M&ouml;glichkeiten von Accor erkunden kannst. 
Bei Accor kannst Du jedes Kapitel Deiner Geschichte selber schreiben, und gemeinsam k&ouml;nnen wir die Gastronomie und Hotellerie von morgen ver&auml;ndern. Entdecke das Leben, das Dich bei Accor erwartet, besuche https://careers.accor.com/. 
Tu das, was Du liebst, trage etwas f&uuml;r die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen! #BELIMITLESS 
Job Description 
<ul><li>
To be an ambassador of the Front Office and of the hotel, in and outside the work place.</li><li>
To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.</li><li>
To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.</li><li>
To be aware of and to report all guest comments or complaints.</li><li>
To check the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Supervisor.</li><li>
To check the departure lists and to ensure check-out times are respected.</li><li>
To monitor room status and discrepancies.</li><li>
To properly use all the equipment and Opera management system, to have a perfect knowledge of the set ups..</li><li>
To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.</li><li>
To offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service.</li><li>
To personally greet and escort the guests rather than pointing out directions.</li><li>
To respect the privacy of the guests and the confidentiality of the information.</li><li>
To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.</li><li>
To call the supervisor or manager for advice in serious cases or if an approval is required.</li><li>
To be aware of all VIPs visiting or staying in the hotel.</li><li>
To maintain an accurate Guest History and to pre-register all recurring guests.</li><li>
To check the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Supervisor.</li><li>
To check the departure lists and to ensure check-out times are respected.</li><li>
To monitor room status and discrepancies.</li><li>
To properly use all the equipment and Opera management system, to have a perfect knowledge of the set ups.</li></ul> 
Qualifications<ul><li> 
Bachelor's in Tourism , Languages or any related Field.</li><li>( 0-3 ) years experience working with Opera or a related system.</li><li>Fluency in English is a must.</li><li>Additional languages are a plus.</li></ul> 
Additional Information 
Ihr Team und Arbeitsumfeld: 
In 1-2 S&auml;tzen stellen Sie das Team, das Hotel oder den Arbeitsplatz so vor, dass sie die Kultur widerspiegeln 
Hinweis: Die Anpassung kann an spezifische lokale oder gesetzliche Anforderungen erfolgen, wie z.B. Arbeitserlaubnis 
Unser Engagement f&uuml;r Diversity &amp; Inclusion: 
Wir sind ein integratives Unternehmen und unser Ziel ist es, vielf&auml;ltige Talente anzuziehen, zu rekrutieren und zu f&ouml;rdern.</div>

Fairmont

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
Fairmont Hotels &amp; Resorts is seeking a dedicated and customer-focused Fairmont Gold Agent / Reception Agent to join our team at our Cairo property. In this role, you will be the first point of contact for our guests, delivering exceptional service while managing front desk operations and premium loyalty program services. You will combine administrative efficiency with genuine hospitality to create memorable experiences for our valued guests.<ul><li>
Greet guests warmly upon arrival and departure, ensuring a seamless check-in and check-out experience</li><li>
Manage Fairmont Gold loyalty program inquiries, benefits, and member recognition with professionalism and attention to detail</li><li>
Process guest requests, reservations, and room assignments efficiently using hotel management systems</li><li>
Address guest concerns and complaints with empathy and resolve issues promptly to ensure satisfaction</li><li>
Answer phone calls and emails professionally, directing inquiries to appropriate departments</li><li>
Maintain accurate guest records and confidential information in compliance with hotel policies</li><li>
Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs</li><li>
Perform administrative tasks including data entry, filing, and documentation</li><li>
Provide concierge-level assistance and local recommendations to enhance the guest experience</li><li>
Ensure the front desk area remains organized, clean, and welcoming at all times</li><li>
Uphold Fairmont standards of service excellence and brand reputation</li></ul> 

Qualifications 
<ul><li>
Proven customer service experience in a hospitality or hotel environment</li><li>
Excellent verbal and written communication skills in English</li><li>
Strong organizational and time management abilities with the capacity to multitask effectively</li><li>
Proficiency with hotel property management systems (PMS) and computer applications</li><li>
Professional demeanor with a friendly, empathetic, and customer-focused approach</li><li>
Problem-solving skills and ability to handle challenging situations with composure</li><li>
Attention to detail and accuracy in record-keeping and data entry</li><li>
Knowledge of luxury hospitality standards and premium guest service expectations</li><li>
Ability to work flexible hours, including evenings, weekends, and holidays as required</li><li>
Familiarity with loyalty program operations is a plus</li><li>
Multilingual capabilities beyond English are highly valued</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Fairmont Gold Agent / Reception Agent

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 Fairmont Hotels &amp; Resorts is seeking a dedicated and customer-focused Fairmont Gold Agent / Reception Agent to join our team at our Cairo property. In this role, you will be the first point of contact for our guests, delivering exceptional service while managing front desk operations and premium loyalty program services. You will combine administrative efficiency with genuine hospitality to create memorable experiences for our valued guests.
 
 
 <ul>
 <li>
 Greet guests warmly upon arrival and departure, ensuring a seamless check-in and check-out experience
 </li>
 <li>
 Manage Fairmont Gold loyalty program inquiries, benefits, and member recognition with professionalism and attention to detail
 </li>
 <li>
 Process guest requests, reservations, and room assignments efficiently using hotel management systems
 </li>
 <li>
 Address guest concerns and complaints with empathy and resolve issues promptly to ensure satisfaction
 </li>
 <li>
 Answer phone calls and emails professionally, directing inquiries to appropriate departments
 </li>
 <li>
 Maintain accurate guest records and confidential information in compliance with hotel policies
 </li>
 <li>
 Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs
 </li>
 <li>
 Perform administrative tasks including data entry, filing, and documentation
 </li>
 <li>
 Provide concierge-level assistance and local recommendations to enhance the guest experience
 </li>
 <li>
 Ensure the front desk area remains organized, clean, and welcoming at all times
 </li>
 <li>
 Uphold Fairmont standards of service excellence and brand reputation
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven customer service experience in a hospitality or hotel environment
 </li>
 <li>
 Excellent verbal and written communication skills in English
 </li>
 <li>
 Strong organizational and time management abilities with the capacity to multitask effectively
 </li>
 <li>
 Proficiency with hotel property management systems (PMS) and computer applications
 </li>
 <li>
 Professional demeanor with a friendly, empathetic, and customer-focused approach
 </li>
 <li>
 Problem-solving skills and ability to handle challenging situations with composure
 </li>
 <li>
 Attention to detail and accuracy in record-keeping and data entry
 </li>
 <li>
 Knowledge of luxury hospitality standards and premium guest service expectations
 </li>
 <li>
 Ability to work flexible hours, including evenings, weekends, and holidays as required
 </li>
 <li>
 Familiarity with loyalty program operations is a plus
 </li>
 <li>
 Multilingual capabilities beyond English are highly valued
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

<div>
 
 Company Description
 
 
 
 "Why work for Accor?
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 
 Job Description
 
 
 
 We're looking for a dynamic and customer-focused Front Desk Agent to join our team in Cairo, Egypt. As the first point of contact for our guests, you'll play a vital role in creating exceptional first impressions and ensuring every visitor experiences warm, professional service. This position offers an exciting opportunity to be part of a collaborative team that values efficiency, empathy, and excellence in hospitality.
 
 
 <ul>
 <li>
 Create, modify, and manage guest reservations with accuracy and attention to detail
 </li>
 <li>
 Handle group booking inquiries and coordinate group check-ins and check-outs
 </li>
 <li>
 Execute check-in and check-out procedures following established protocols while maintaining a friendly demeanor
 </li>
 <li>
 Anticipate guest needs and respond promptly to requests with a solution-oriented approach
 </li>
 <li>
 Maintain comprehensive knowledge of hotel facilities, room types, amenities, pricing, dining options, and current promotions
 </li>
 <li>
 Manage multiple tasks simultaneously while maintaining composure and professionalism
 </li>
 <li>
 Provide exceptional customer service by addressing guest concerns with empathy and decisiveness
 </li>
 <li>
 Communicate effectively with other departments to ensure seamless guest experiences
 </li>
 <li>
 Maintain organized records and ensure accurate documentation of all transactions
 </li>
 <li>
 Support team members and contribute to a positive, inclusive work environment
 </li>
 <li>
 Perform night shift rotations as needed to ensure continuous front desk coverage
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Fluency in English with excellent verbal and written communication skills
 </li>
 <li>
 Proficiency in at least one additional language (Arabic, French, or German preferred)
 </li>
 <li>
 Strong interpersonal and people skills with a genuine passion for customer service
 </li>
 <li>
 Proven ability to remain calm, patient, and empathetic when handling challenging situations
 </li>
 <li>
 Excellent organizational and time management abilities
 </li>
 <li>
 Proficiency with computer systems and hotel Property Management Systems (PMS)
 </li>
 <li>
 Detail-oriented mindset with strong accuracy in data entry and record-keeping
 </li>
 <li>
 Ability to work flexibly, including night shifts and rotating schedules
 </li>
 <li>
 Team player mentality with collaborative spirit and supportive attitude
 </li>
 <li>
 Professional appearance and demeanor
 </li>
 <li>
 Conflict resolution and problem-solving capabilities
 </li>
 <li>
 Ability to multitask and prioritize effectively in a fast-paced environment
 </li>
 <li>
 Previous hospitality, front office, or customer service experience (preferred)
 </li>
 <li>
 Familiarity with reservation systems and hotel operations (preferred)
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Your Team And Working Environment
 
 
 
 <ul>
 <li>
 A passionate and inspired team that creates unique experiences for all they meet.
 </li>
 <li>
 We recognize and celebrate our team and individual success
 
 
 </li>
 </ul>
 Hotel Overview: Overlooking one of Cairo&rsquo;s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt&rsquo;s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile fa&ccedil;ade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
 
 
 The spectacular reception leads the way to 543 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.
 
 
 Physical Aspects of Position (include but are not limited to):
 
 
 <ul>
 <li>
 Constant standing and walking throughout shift.
 </li>
 <li>
 Frequent lifting and carrying up to 30 lbs.
 </li>
 <li>
 Occasional kneeling, pushing, pulling, lifting.
 </li>
 <li>
 Occasional ascending or descending ladders, stairs and ramps.
 
 
 </li>
 </ul>
 Visa Requirements: Must be legally permitted to work in Egypt.
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 
 
 
 What Is In It For You
 
 
 
 <ul>
 <li>
 Employee benefit card offering discounted rates at Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
 </li>
 </ul>
</div>

Front Desk Agent

Accor

<div>Company Description 
The Novotel 5 stars resort located directly on the red sea with a beach area of 646m ; 268 rooms including 4 suites and 80 family rooms; 5 outlets and Spa, offers a wonderful experience that can cater perfectly for all tastes 
 
 
Job Description 
<ul><li>
To have a full working knowledge and capability to perform all duties and tasks in the assigned Place of Work to the standard set.</li><li>
To ensure that all VIP and Loyalty Program guest are being, met upon arrival and offered the best service standards within the ACCOR standards</li><li>
To provide courteous, professional, efficient and flexible service at all times, following the hotels Standards of Performance.</li><li>
To be fully conversant with all services, activities, facilities and F&amp;B Promotions offered by the hotel and recommend to the guests.</li><li>
To have a thorough understanding and knowledge of all Rooms related services and products and the ability to up-sell alternatives.</li><li>
To be able to explain and show the guests all the facilities in the room.</li><li>
To perform opening and closing procedures established for the Place of Work as assigned.</li><li>
To attend to all guests who approach the Front Desk with a smile.</li></ul><ul><li>
To take care of all matters related to the arrival, stay &amp; departure of VIP &amp; Loyalty Program guests</li><li>
To handle guest complaint &amp; tracking of complaints</li><li>
To liaise with company bookers, travel agents &amp; tour operators and conducts hotel visits &amp; site inspections</li><li>
To assist guest with flight reservations and confirmations, onward hotel reservations and all other travel/sightseeing related matters</li></ul><ul><li>
To liaise with all appropriate departments &amp; outside companies before, during and after VIP &amp; AHFG guest arrivals to ensure that such guests are receiving the best possible service from the hotel.</li><li>
To utilize the hotel&rsquo;s brand&rsquo;s quality &amp; guest satisfaction assurance &amp; recording tools at all times, analyze the results daily &amp; take appropriate action, communicate/distribute the results monthly.</li><li>
To take care of all inquiries received by guests -&gt; &ldquo;One-Stop Shop&rdquo; for guest related problems/enquiries.</li><li>
To be always present in the lobby &amp; outside the hotel front and liaise with guests &amp; visitors and actively try to anticipate guests&rsquo; needs &amp; solve potential problems before it starts to affect a guest&rsquo;s stay.</li><li>
To maintain guest profile by ensuring that guest history records are accurately maintained and all recurring guests are pre-registered, including input of guest questionnaires, response and comments in the system especially for long-staying guest, regular, VIP and AHFG guests. Update &amp; communicate such information to the other F/O sections as well as to other hotel departments, if needed.</li><li>
To be well conversant of the local environment of the hotel: the city, culture, activities, exhibitions, shopping malls, and general information around the hotel.</li></ul><ul><li>
To liaise with all other departments for all Guest related matters.</li><li>
To be flexible in supporting other colleagues needs in other departments or sister properties based on the hotel priorities and anticipated business levels.</li><li>
To be always available during peak periods.</li><li>
To be able to carry out all functions of a GSA, Bell Captain &amp; Attendant whenever required.</li><li>
To be conversant and fully knowledgeable of OPERA system as per the scope of work</li><li>
To liaise with Rooms Reservation with regards to immigration issues for the guest (e.g. visas)</li><li>
To be aware with the policies and procedures concerning fire, emergency evacuation, accidents, bomb threats, law and order situations.</li></ul><ul><li>
To be fully aware and conversant of Accor spirit, values and goals and is responsible to integrate them in the day to day operation.</li><li>
To establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Front Offices service.</li><li>
To meet, greet and escort all guests to their rooms upon check-in to the hotel.</li><li>
To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.</li><li>
To maintain regular contact with long stay and suite guests so as to ensure their stay is an enjoyable one, report guests feedback to immediate supervisor.</li><li>
To ensure that the guests are offered the highest level of personalized service at all times.</li><li>
To actively participate in administrating the guest recognition and guest retention programs, in liaison with Front Office Manager.</li><li>
Never say no to the guest without offering an alternative solution.</li><li>
To be demanding and critical when it comes to service standards.</li><li>
To ensure that the team projects a warm, professional and welcoming image.</li><li>
To constantly strive to assist all guests that she/he may come in contact with during her/his work hours.</li><li>
To ensure that all services in the front office are always available and are carried out with utmost efficiency and courtesy as per the Departmental Operations Manual.</li></ul> 

Qualifications 
Bachelor Degree.
German / French / Polish Speaker.
Microsoft Office Skills.
Hotels Experience.</div>

Female Guest Relations Agent - German Speaker

Rixos

<div>Company Description 
With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.
A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.
Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh 
Job Description<ul><li> 
Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction.</li><li>Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.</li><li>Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter.</li><li>Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.</li><li>Make &ldquo;Guest Contacts&rdquo; during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.</li><li>Write down any comments, requests, suggestions and complaints received from guests during the day into the &ldquo;Through Our Guests&rsquo; Eyes&rdquo; report together with their answers and actions.</li><li>Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers.</li><li>Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation.</li><li>Work in coordination with all departments and ensure the flow of necessary information.</li><li>Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.</li><li>Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.</li><li>Follow the VIP procedures and greet VIP guests and bid them farewell.</li><li>Walk agency representatives and potential guests around the facility.</li><li>Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.</li><li>Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department.</li><li>Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere.</li><li>Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.</li><li>Support hotel sales. Is authorised to sell charged services.</li><li>Take part in the Emergency Response Teams.</li><li>Keep any items that guests lose in the facility or forget in their room when checking- out. Deliver any lost and found to guests still at the hotel or send them by mail.</li><li>Respond to guest inquiry forms and all written suggestions, complaints etc</li><li>Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.</li><li>Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.</li><li>Take part in training programmes and departmental internal communication meetings.</li><li>Due to being in direct contact with guests, must always look clean, neat and fresh.</li><li>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li><li>To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</li><li>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</li><li>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</li><li>Carry out all other duties assigned by managers and hotel management not specified in the job description.</li></ul> 
Qualifications<ul><li> 
Education: At least a high school diploma.</li><li>Experience: At least 2 years of experience in the industry.</li><li>Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.</li><li>Courses and Training: Prior attendance in seminars and trainings related to the job.</li><li>Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</li><li>Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</li></ul> 
Additional Information 
Russian Speaker</div>

Guest Relations Agent

Explore 1239+ Guest service agent in Egypt this May. Find roles across top companies and apply now to boost your career.

1239 guest service agent jobs In Egypt

Guest Service Agent

Guest Service Agent

Fairmont Gold Agent / Reception Agent

Fairmont Gold Agent / Reception Agent

Front Desk Agent

Female Guest Relations Agent - German Speaker

Guest Relations Agent