front desk agent (swing shift)

guest services / front desk agent Jobs in Kansas City

guest services / front desk agent

guest services/front desk agent Jobs in Kansas City

guest services/front desk agent

member services representative Jobs in Kansas City

member services representative

receptionist

guest service agent

Granlibakken Tahoe

<div>
 
 Job Summary
 
 
 
 Are you friendly and able to work in a multi-paced environment? The Front Desk Agent attends to guests&rsquo; needs, included, but not limited to, registration, checkout, and cashiering.
 
 
 This is a Part Time seasonal position. Opportunity for continued employment in same or different department.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Greet guests (with a smile) and perform registration procedures;
 </li>
 <li>
 Check-in and Out Guests
 </li>
 <li>
 Explaining credits and debts
 </li>
 <li>
 Provide guests with appropriate and accurate resort information
 </li>
 <li>
 Verify guests' credit, and establish payment for the accommodation;
 </li>
 <li>
 Assist guests with, and follow up on, issues and complaints;
 </li>
 <li>
 Answer incoming calls: provide resort information, make reservations or direct to appropriate department.
 </li>
 <li>
 Possess knowledge of reservation policies and procedures; including groups OTAs and IRMs.
 </li>
 <li>
 Maintain current knowledge of local area, attractions, events and weather.
 </li>
 <li>
 Perform other duties as assigned;
 </li>
 <li>
 Be able to competently perform all tasks on shift checklists
 </li>
 <li>
 Maintain an upbeat and positive attitude when interacting with guests
 </li>
 <li>
 Night Audit training
 </li>
 <li>
 Assisting group lodging coordinator with data entry
 </li>
 <li>
 Open &amp; close front desk as needed
 </li>
 <li>
 Other tasks as assigned
 
 
 </li>
 </ul>
 
 Pay Range
 
 
 
 $22.00 - $24.00 per hour
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Education: High school diploma or equivalent preferred.
 </li>
 <li>
 Experience: Previous guest service or hotel experience preferred.
 </li>
 <li>
 Customer service experience required
 </li>
 <li>
 Strong communication skills required for guest interactions.
 </li>
 <li>
 Basic computer (Microsoft Office) and typing skills required.
 </li>
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 Must be able to work with others and independently.
 </li>
 <li>
 Experience handling cash, credit card procedures, and use math concepts
 </li>
 <li>
 Attention to detail and organized
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Insurance - Health, Dental &amp; Life (Full-Time only)
 </li>
 <li>
 Bonus Program
 </li>
 <li>
 Paid Vacation (Full-Time only)
 </li>
 <li>
 Profit Sharing Plan (Full-Time only)
 </li>
 <li>
 Pool, Gym &amp; Recreation Use
 </li>
 <li>
 Employee Meeting Space Rental Discounts
 </li>
 <li>
 Employee Lodging Rates and Friends and Family Rates
 </li>
 <li>
 Employee Shift Meals and Food Discounts
 </li>
 <li>
 Shared Gold Pass for California Ski Resorts
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 Granlibakken Tahoe is a beautiful secluded resort located in 74 wooded acres of picturesque Tahoe City mountain valley. The resort offers lodging, host conferences, weddings, special events, yoga and wellness retreats. On property activities include a ski and sled hill, pool, tennis courts and a tree top ropes course. Granlibakken Tahoe is a beautiful work setting with a great team of employees.
</div>

Front Desk Agent (Swing Shift)

KMG Hotels

<div>
 This position is an overnight position working 11 pm-7 am
 
 
 
 Full Job Description
 
 
 
 The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they&rsquo;ve made the right choice to stay with us at Hilton Garden Inn.
 
 
 
 To deliver a great guest experience - a Front Desk Agent will:
 
 
 
 <ul>
 <li>
 Politely check in and out guests efficiently, and make sure they have all they need for a great stay.
 </li>
 <li>
 Welcome guests in a friendly, prompt, and professional manner recognizing Hilton Honors Rewards Members and returning guests.
 </li>
 <li>
 Check guests in, issue room keys, and provide information on hotel services and locations.
 </li>
 <li>
 Ensure required identification is taken from guests at check-in in line with local legislative requirements.
 </li>
 <li>
 Answer phones in a prompt and courteous manner.
 </li>
 <li>
 Check guests out, including resolving any late or disputed charges.
 </li>
 <li>
 Accurately process all cash and credit card transactions using established procedures.
 </li>
 <li>
 Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
 </li>
 <li>
 Take action to solve guest problems/complaints using appropriate service recovery guidelines.
 </li>
 <li>
 Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty.
 </li>
 <li>
 Start Coffee in the mornings.
 
 
 </li>
 </ul>
 
 Qualifications And Requirements
 
 
 
 <ul>
 <li>
 Frequently standing up behind the desk and front office areas.
 </li>
 <li>
 Basic computer skills.
 </li>
 <li>
 High School diploma /Secondary qualification or equivalent.
 
 
 </li>
 </ul>
 
 About KMG Hotels
 
 
 
 KMG HOTELS was founded in 2000 and owned by Jay Koshiya and Sanjay Koshiya. Jay Koshiya is the current Chief Executive Officer, &amp; President. Mr. Sanjay Koshiya is current Vice President &amp; Chief Operating Officer of the company. Today, KMG owns and operates twenty one hotels, representing various franchises like Marriott, Hilton, Inter Continental Hotels Group &amp; Choice Hotels International. KMG has opened six Marriott Premium select service hotels in the last eighteen months and has a number of exciting development projects in the pipeline. KMG Hotels is a company committed to growth by exceeding the expectations of our associates, guests and partners. We strive to create an environment where all associates are valued and respected, and where doing it the &ldquo;right way&rdquo; takes precedence over doing it the &ldquo;easy way.&rdquo; We aspire to be the industry leader in proactively setting standards of excellence in acquisitions, development, ownership and management. Our growth is built on honest business practices, a strong commitment to our associates, progressive sales practices and a dedication to providing well maintained hotels. Hard work, commitment and the spiritual strength of the KMG family have been the building blocks of the KMG Hotels brand. As a premier lodging company that now employs over 800 plus associates, KMG Hotels provides increasing financial strength and stability to our stakeholders&mdash;namely our guests, associates and owners.
</div>

Night Auditor

<div>
 
 Front Desk Agent
 
 
 
 
 
 About The Job:
 
 
 
 
 The New Tru by Hilton Kansas City Airport Hotel is looking for new team members to join our star team at the Front Desk!
 
 
 The people we want are people who want to ensure that our guests have the best stay and are willing to do what it takes to ensure customer satisfaction.
 
 
 
 
 Position Overview:
 
 
 
 
 <ul>
 <li>
 While a hotel experience would be great, it isn't necessary but the right attitude and demeanor are.
 </li>
 <li>
 This position is full-time (40 hours a week) and would have 8-hour shifts between the hours of 7a-11p.
 </li>
 <li>
 Hotels are a true 24 hours a day.
 </li>
 <li>
 7-day-a-week business and weekend availability is a must.
 </li>
 <li>
 Our company offers benefits such as paid time off and flexible work hours.
 </li>
 <li>
 As a Hilton hotel, you are also eligible for our great travel benefit of greatly reduced rates at our sister hotels based on availability.
 </li>
 <li>
 You can come to the hotel in person during Monday through Friday business hours of 10am-2pm for an in-person interview or you can apply via the attached link and we'll reach out to schedule an interview.
 
 
 </li>
 </ul>
 
 
 About KMG Hotels:
 
 
 
 
 KMG HOTELS was founded in 2000 and owned by Jay Koshiya and Sanjay Koshiya. Jay Koshiya is the current Chief Executive Officer, &amp; President. Mr. Sanjay Koshiya is the current Vice President &amp; Chief Operating Officer of the company. Today, KMG owns and operates twenty-one hotels, representing various franchises like Marriott, Hilton, InterContinental Hotels Group &amp; Choice Hotels International. KMG has opened six Marriott Premium select service hotels in the last eighteen months and has a number of exciting development projects in the pipeline. KMG Hotels is a company committed to growth by exceeding the expectations of our associates, guests, and partners. We strive to create an environment where all associates are valued and respected, and where doing it the &ldquo;right way&rdquo; takes precedence over doing it the &ldquo;easy way.&rdquo; We aspire to be the industry leader in proactively setting standards of excellence in acquisitions, development, ownership, and management. Our growth is built on honest business practices, a strong commitment to our associates, progressive sales practices, and a dedication to providing well-maintained hotels. Hard work, commitment, and the spiritual strength of the KMG family have been the building blocks of the KMG Hotels brand. As a premier lodging company that now employs over 800 plus associates, KMG Hotels provides increasing financial strength and stability to our stakeholders&mdash;namely our guests, associates, and owners.
 
 
 
 
 About KMG Hotels:
 
 
 
 
 KMG HOTELS was founded in 2000 and owned by Jay Koshiya and Sanjay Koshiya. Jay Koshiya is the current Chief Executive Officer, &amp; President. Mr. Sanjay Koshiya is current Vice President &amp; Chief Operating Officer of the company. Today, KMG owns and operates twenty one hotels, representing various franchises like Marriott, Hilton, Inter Continental Hotels Group &amp; Choice Hotels International. KMG has opened six Marriott Premium select service hotels in the last eighteen months and has a number of exciting development projects in the pipeline. KMG Hotels is a company committed to growth by exceeding the expectations of our associates, guests and partners. We strive to create an environment where all associates are valued and respected, and where doing it the &ldquo;right way&rdquo; takes precedence over doing it the &ldquo;easy way.&rdquo; We aspire to be the industry leader in proactively setting standards of excellence in acquisitions, development, ownership and management. Our growth is built on honest business practices, a strong commitment to our associates, progressive sales practices and a dedication to providing well maintained hotels. Hard work, commitment and the spiritual strength of the KMG family have been the building blocks of the KMG Hotels brand. As a premier lodging company that now employs over 800 plus associates, KMG Hotels provides increasing financial strength and stability to our stakeholders&mdash;namely our guests, associates and owners.
</div>

Guest Services/Front Desk Agent

Guest Services / Front Desk Agent

Atrium Hospitality

<div>
 
 Hotel
 
 
 
 Kansas City Homewood Suites
 
 
 7312 NW Polo Drive
 
 
 Kansas City, MO 64153
 
 
 Full time
 
 
 Compensation: $16.80
 
 
 
 Atrium SPIRIT &ndash; where teamwork, passion and appreciation ignite service excellence
 
 
 
 
 What&rsquo;s in it for you?
 
 
 
 The
 
 Atrium SPIRIT
 
 is a belief in the power of
 
 
 Service
 
 
 
 ,
 
 Perseverance
 
 ,
 
 Inclusion
 
 ,
 
 Respect
 
 ,
 
 Innovation
 
 
 , and
 
 
 Teamwork
 
 
 to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.
 
 
 <ul>
 <li>
 Career Growth &amp; Learning &ndash; 40% of our management hires are internal promotions!
 </li>
 <li>
 Invest in Your Future &ndash; 401(k) plan with company match.
 </li>
 <li>
 Comprehensive Health Coverage &ndash; Medical, dental, and vision insurance options.
 </li>
 <li>
 Paid Time Off &amp; Vacation &ndash; Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
 </li>
 <li>
 Perks That Fit Your Life &ndash; Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
 </li>
 <li>
 Purpose &amp; Impact &ndash; Make a difference through Atrium&rsquo;s community service and volunteer programs.
 
 
 </li>
 </ul>
 __________________________________________________
 
 
 _____________________________________________
 
 
 
 Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years &amp; depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
 
 
 
 Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
 
 
 Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy
</div>

Housekeeping Room Attendant

Hotel Equities

<div>Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Auditor/Front Desk Agent for the Crowne Plaza KC Downtown in Kansas City, MO.
Night Auditor (Overnight Shift 11 PM-7 AM)
Job Purpose:
The Front Desk Night Auditor is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they&rsquo;ve made the right choice to stay with us.<ul><li>
Check guests in, issue room keys, and provide information on hotel services and room location.</li><li>
Ensure required identification is taken from guests at check-in in line with local legislative requirements.</li><li>
Answer phones in a prompt and courteous manner.</li><li>
Up-sell rooms where possible to maximize hotel revenue.</li><li>
Answer, record and process all guest calls, messages, requests, questions or concerns.</li><li>
Record guest preferences in the system.</li><li>
Check guests out, including resolving any late or disputed charges.</li><li>
Accurately process all cash and credit card transactions using established procedures.</li><li>
Issue, control and release guest safe-deposit boxes in line with hotel procedures.</li><li>
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.</li><li>
Take action to solve guest problems/complaints using appropriate service recovery guidelines.</li><li>
Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.</li><li>
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.</li><li>
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.</li><li>
Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc</li></ul>
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards is a plus!
This job requires the ability to perform the following:<ul><li>
Frequently standing up behind the desk and front office areas.</li><li>
Carrying or lifting items weighing up to 50 pounds / 23 kilograms.</li><li>
Handling objects, products and computer equipment.</li><li>
Basic computer skills to operate various property management and reservations systems, etc.</li></ul>
Other:<ul><li>
Being passionate about people and service.</li><li>
Strong communication skills are essential when interacting with guests and employees.</li><li>
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.</li><li>
Basic math skills are used frequently when handling cash or credit.</li><li>
Problem-solving, reasoning, motivating, and training abilities are often used.</li><li>
Have the ability to work a flexible schedule including nights, weekends and/or holidays</li></ul>
Amazing Benefits At A Glance:<ul><li>
$17.00 per hour</li><li>
Team Driven and Values Based Culture</li><li>
Medical/Dental/Vision</li><li>
Vacation &amp; Holiday Pay</li><li>
Same-day pay available</li><li>
Employee Assistance Program</li><li>
Career Growth Opportunities/ Manager Training Program</li><li>
Reduced Room Rates throughout the portfolio</li><li>
Third Party Perks (Movie Tickets, Attractions, Other)</li><li>
401(k)</li><li>
Employee assistance program</li><li>
Employee discount</li><li>
Flexible schedule</li><li>
Flexible spending account</li><li>
Life insurance</li><li>
Parental leave</li><li>
Referral program</li></ul></div>

Night Auditor, Front Desk Agent - Crowne Plaza KC Downtown

Milkweed Creative LLC

Bartender / ServerBacaro Primo | Kansas City, MOBacaro Primo is an Italian-inspired restaurant in Kansas City&rsquo;s Brookside neighborhood focused on thoughtful hospitality, seasonal ingredients, and a lively neighborhood dining experience. The restaurant blends classic Italian cooking with a modern approach, offering house-made pastas, carefully selected wines, and a warm, welcoming atmosphere for both guests and team members.Scope &amp; General PurposeThe Bartender / Server plays a key role in creating a warm, energetic, and memorable guest experience at Bacaro Primo. This position is responsible for delivering attentive and knowledgeable service while upholding the restaurant&rsquo;s high standards for hospitality, beverage execution, and team collaboration.This role requires strong product knowledge, clear communication, and the ability to move with efficiency and grace during busy service periods while maintaining the welcoming spirit that defines the Bacaro Primo experience.ResponsibilitiesHospitality &amp; Guest Experience<ul><li>Consistently support a culture of hospitality for both guests and fellow team members.</li><li>Approach service with warmth, curiosity, and genuine care for the guest experience.</li><li>Consistently follow established steps of service with efficiency and grace while maintaining a sense of urgency throughout service.</li><li>Anticipate guest needs and respond thoughtfully to ensure a seamless and welcoming dining experience.</li><li>Maintain clear and consistent communication with guests, colleagues, management, and the kitchen throughout service.</li><li>Maintain professionalism, composure, and a positive attitude in a fast-paced restaurant environment.</li></ul>Food &amp; Beverage Knowledge<ul><li>Demonstrate expertise of all cocktail preparations, spirits selections, and food and beverage menu items with sound knowledge of ingredients and preparations.</li><li>Maintain strong familiarity with the full food menu, including preparation methods, ingredients, and potential allergens in order to confidently guide guests through the dining experience.</li><li>Provide thoughtful food and beverage recommendations and accurately answer guest questions about menu items.</li><li>Ensure that all recipes, prep, product, cocktail preparations, and beverage execution meet the restaurant&rsquo;s specifications and commitment to excellence.</li><li>Maintain consistency in beverage execution, presentation, and quality at all times.</li></ul>Safe Service &amp; Compliance<ul><li>Uphold all health, sanitation, and food safety standards in accordance with local and state health codes.</li><li>Demonstrate awareness of food allergens and dietary restrictions, communicating clearly with guests and the kitchen to ensure safe service.</li><li>Follow all responsible alcohol service practices and applicable alcohol service laws, including verifying guest age and monitoring guest intoxication.</li><li>Maintain safe and responsible service practices that prioritize the wellbeing of guests and staff.</li></ul>Service &amp; Operations<ul><li>Maintain high standards of cleanliness and appearance throughout all areas of the bar and restaurant both before, during, and after service.</li><li>Support smooth service flow by communicating clearly with teammates and assisting where needed.</li><li>Maintain awareness of the dining room and bar environment to ensure guests receive timely and attentive service.</li><li>Complete opening, closing, and side work duties as required to support daily operations.</li></ul>Team Culture &amp; Development<ul><li>Demonstrate an eagerness to continue learning and growing within the role and within the restaurant team.</li><li>Contribute to a positive and respectful workplace culture built on teamwork and communication.</li><li>Perform additional responsibilities as needed and other duties as assigned to support team objectives and operational success.</li></ul>Requirements:<ul><li>Previous experience in the hospitality industry in a similar service-oriented restaurant or bar environment.</li><li>Strong customer service skills with the ability to engage positively and professionally with guests.</li><li>Solid knowledge of cocktails, spirits, wine, and restaurant service fundamentals.</li><li>Familiarity with TOAST POS is a plus.</li><li>Excellent time management skills to handle multiple tasks efficiently in a busy bar environment.</li><li>Strong attention to detail and ability to remain organized during high-volume service.</li><li>Ability to work flexible hours, including nights and weekends, as required by business needs.</li><li>A positive, upbeat, and energetic attitude &ndash; leading by example</li><li>Comfortable standing/walking for 8+ hours, and be able to bend, push, pull, and/or lift 50 lbs.</li></ul>What you&rsquo;ll get from us:<ul><li>Hourly wage of $7.50 per hour+tips (average of $40-$60 per hour)</li><li>Employee discount at all locations</li></ul>Job Types: Full-time, Part-timePay: $40.00 - $60.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Paid training</li></ul>Work Location: In person

Server/Bartender

Explore 308+ Guest service agent in Kansas City this March. Find roles across top companies and apply now to boost your career.