assistant spa manager

front office manager (arabic speaker) Jobs in Muscat

front office manager (arabic speaker)

operations manager

assistant administration - receptionist Jobs in Muscat

assistant administration - receptionist

assistant sales manager

guest services manager

Marriott International

<div>Additional Information 
Job Number25159818 
Job CategoryRooms &amp; Guest Services Operations 
LocationAloft Muscat, 396 Ghala, Al Azaiba South, Muscat, Oman, Oman, 130 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Maintaining Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul> 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
Supporting Human Resource Activities
<ul><li>Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Runs Front Desk shifts whenever necessary.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Aloft, we aren&rsquo;t your typical hotel&mdash;but we aren&rsquo;t too cool for school either. We&rsquo;re here to be our guests&rsquo; launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they&rsquo;re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We&rsquo;re looking for confident self-expressers who aren&rsquo;t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Front Office Manager (Arabic Speaker)

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25159818
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Aloft Muscat, 396 Ghala, Al Azaiba South, Muscat, Oman, Oman, 130VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Maintaining Guest Services and Front Desk Goals
 
 
 
 <ul>
 <li>
 Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
 </li>
 <li>
 Develops specific goals and plans to prioritize, organize, and accomplish your work.
 </li>
 <li>
 Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
 </li>
 <li>
 Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
 </li>
 <li>
 Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
 </li>
 <li>
 Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
 
 
 </li>
 </ul>
 
 Supporting Management of Front Desk Team
 
 
 
 <ul>
 <li>
 Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
 </li>
 <li>
 Encourages and building mutual trust, respect, and cooperation among team members.
 </li>
 <li>
 Serving as a role model to demonstrate appropriate behaviors.
 </li>
 <li>
 Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
 </li>
 <li>
 Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
 
 
 </li>
 </ul>
 
 Ensuring Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Provides services that are above and beyond for customer satisfaction and retention.
 </li>
 <li>
 Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
 </li>
 <li>
 Responds to and handles guest problems and complaints.
 </li>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Observes service behaviors of employees and provides feedback to individuals.
 </li>
 <li>
 Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
 </li>
 <li>
 Ensures employees understand customer service expectations and parameters.
 </li>
 <li>
 Interacts with guests to obtain feedback on product quality and service levels.
 </li>
 <li>
 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
 
 
 </li>
 </ul>
 
 Managing Projects and Policies
 
 
 
 <ul>
 <li>
 Implements the customer recognition/service program, communicating and ensuring the process.
 </li>
 <li>
 Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
 </li>
 <li>
 Supervises same day selling procedures to maximize room revenue and control property occupancy.
 </li>
 <li>
 Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
 
 
 </li>
 </ul>
 
 Supporting Human Resource Activities
 
 
 
 <ul>
 <li>
 Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
 </li>
 <li>
 Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
 </li>
 <li>
 Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
 </li>
 <li>
 Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
 </li>
 <li>
 Participates in employee progressive discipline procedures.
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
 </li>
 <li>
 Analyzes information and evaluating results to choose the best solution and solve problems.
 </li>
 <li>
 Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
 </li>
 <li>
 Performs all duties at the Front Desk as necessary.
 </li>
 <li>
 Runs Front Desk shifts whenever necessary.
 </li>
 <li>
 Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Aloft, we aren&rsquo;t your typical hotel&mdash;but we aren&rsquo;t too cool for school either. We&rsquo;re here to be our guests&rsquo; launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they&rsquo;re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We&rsquo;re looking for confident self-expressers who aren&rsquo;t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

<div>Additional Information 
Job Number25159818 
Job CategoryRooms &amp; Guest Services Operations 
LocationAloft Muscat, 396 Ghala, Al Azaiba South, Muscat, Oman, Oman, 130 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div> 
<div>
</div>&#1588;&#1585;&#1603;&#1577; &#1605;&#1575;&#1585;&#1610;&#1608;&#1578; &#1575;&#1604;&#1583;&#1608;&#1604;&#1610;&#1577; &#1607;&#1610; &#1588;&#1585;&#1603;&#1577; &#1578;&#1608;&#1601;&#1585; &#1601;&#1585;&#1589; &#1578;&#1608;&#1592;&#1610;&#1601; &#1605;&#1578;&#1603;&#1575;&#1601;&#1574;&#1577;. &#1606;&#1572;&#1605;&#1606; &#1576;&#1578;&#1608;&#1592;&#1610;&#1601; &#1602;&#1608;&#1609; &#1593;&#1575;&#1605;&#1604;&#1577; &#1605;&#1578;&#1606;&#1608;&#1593;&#1577; &#1575;&#1604;&#1582;&#1604;&#1601;&#1610;&#1575;&#1578; &#1608;&#1575;&#1604;&#1581;&#1601;&#1575;&#1592; &#1593;&#1604;&#1609; &#1579;&#1602;&#1575;&#1601;&#1577; &#1588;&#1575;&#1605;&#1604;&#1577; &#1578;&#1607;&#1578;&#1605; &#1576;&#1575;&#1604;&#1571;&#1588;&#1582;&#1575;&#1589; &#1601;&#1610; &#1575;&#1604;&#1605;&#1602;&#1575;&#1605; &#1575;&#1604;&#1571;&#1608;&#1604;. &#1606;&#1604;&#1578;&#1586;&#1605; &#1576;&#1593;&#1583;&#1605; &#1575;&#1604;&#1578;&#1605;&#1610;&#1610;&#1586; &#1593;&#1604;&#1609; &#1571;&#1610; &#1571;&#1587;&#1575;&#1587; &#1605;&#1581;&#1605;&#1610;&#1548; &#1605;&#1579;&#1604; &#1575;&#1604;&#1573;&#1593;&#1575;&#1602;&#1577; &#1608;&#1581;&#1575;&#1604;&#1577; &#1575;&#1604;&#1605;&#1581;&#1575;&#1585;&#1576;&#1610;&#1606; &#1575;&#1604;&#1602;&#1583;&#1605;&#1575;&#1569;&#1548; &#1571;&#1608; &#1571;&#1610; &#1571;&#1587;&#1575;&#1587; &#1570;&#1582;&#1585; &#1610;&#1594;&#1591;&#1610;&#1607; &#1575;&#1604;&#1602;&#1575;&#1606;&#1608;&#1606; &#1575;&#1604;&#1605;&#1593;&#1605;&#1608;&#1604;
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Mgr-Front Office I

Grand Millennium Muscat

<div>As a Therapist, you will provide professional spa treatments and services to our guests, promoting relaxation, rejuvenation, and well-being. Your role involves delivering exceptional spa experiences and ensuring guest satisfaction.
Key Job Responsibilities:<ul>
<li>
Provide a variety of spa treatments and therapies, including massages, facials, and body treatments.</li>
<li>Assess guest needs and preferences to customize spa treatments.</li>
<li>Maintain a clean and organized treatment room, ensuring a tranquil atmosphere.</li>
<li>Promote spa services and upsell additional treatments to guests.</li>
<li>Maintain accurate records of spa treatment bookings and guest information.</li>
<li>Address guest feedback and concerns to enhance guest satisfaction.</li>
<li>Collaborate with the Spa Manager to develop and update spa treatment protocols and menu offerings.</li>
<li>Stay updated on spa and wellness trends and industry best practices.</li>
<li>Uphold spa standards, sanitation, and safety measures.</li>
<li>Participate in spa therapy training and development programs.</li>
<li>Ensure the comfort and well-being of guests during spa treatments.</li>
<li>Provide a welcoming and professional spa experience to all guests.</li>
<li>Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Therapist

Thousand Nights Camp

<ul><li>Anticipate guests needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.</li><li>Always maintain positive guest relations.</li><li>Resolve guest complaints, ensuring guest satisfaction.</li><li>Maintain complete knowledge at all times of:</li><li>All camp facilities/ services, hours of operation.</li><li>All room rates, special packages, and promotions.</li><li>Daily house count and expected arrivals/departures.</li><li>Scheduled daily group activities.</li><li>Activities &ndash; rate, time and duration and policy to it</li><li>Answer department telephone within 3 rings, using correct greeting and telephone etiquette.</li><li>Process all guest check-ins and check outs.</li><li>Verify registration card information with the guest and to collect all required documents to complete the check in process.</li><li>To obtain back-up information for guest credit/payment method and input into system; collect cash when designated.</li><li>To escort guest and transport their luggage to the room and providing information&rsquo;s about the camp.</li><li>To brief the guest about the room and the facilities in the room.</li><li>To handle overbooked or walked in guests.</li><li>To monitor, send and co-ordinate guest requests with other departments and to make sure the request are fulfilled.</li><li>Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)</li><li>Resolve discrepancies on the room status report with housekeeping.</li><li>Match the bucket check to in-house guest ledger report, report discrepancies to Manager.</li><li>Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.</li><li>To perform night auditing with proper check on all occupied guest room for the price and meal plan and other revenues.</li><li>To be able to perform any additional scope of duties if requested by the Management.</li><li>To attend the mandatory External and Internal training and follow the company training policy</li></ul>Job Type: Contract Contract length: 9 monthsPay: From RO160.000 per monthLanguage:<ul><li>Arabic (Preferred)</li></ul>

Receptionist

BIN HAM GROUP

Position: Operations ManagerOur prestigious 5-star hotel is on the lookout for an Operations Manager who thrives on excellence, knows how to lead diverse teams, and brings both strategy and soul to every guest touchpoint.What You&rsquo;ll Be Doing:- Overseeing daily hotel operations with a strong focus on F&amp;B excellence - Leading F&amp;B outlets to deliver elevated dining experiences -Driving guest satisfaction, operational efficiency, and revenue growth - Coaching department heads and ensuring top-tier service standards - Collaborating with executive leadership on strategy, budgets, and innovationWhat We&rsquo;re Looking For: - Proven experience in luxury hotel operations, especially within the F&amp;B sector - Strong leadership and team development skills - A passion for hospitality and a keen eye for detail - Ability to thrive in a fast-paced, guest-centric environmentJob Type: Full-timePay: RO1,500.000 - RO2,000.000 per month

Operations Manager

IHG Hotels & Resorts

<div>
 
 Role Purpose
 
 
 
 As General Manager of Crowne Plaza, Muscat Oman you will manage the day-to-day leadership and direction of the hotel, maximising on sales and revenue and driving financial returns. You&rsquo;ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area. Nestled in the heart of Muscat, Oman, Crowne Plaza Oman Convention &amp; Exhibition Centre is a premium full-service IHG hotel that offers 295 modern and spacious rooms, 5 enticing dining outlets, 8 versatile meeting spaces, and an array of recreational facilities, accompanied by the warm embrace of authentic Omani hospitality.
 
 
 
 Key Accountabilities
 
 
 
 People
 
 
 <ul>
 <li>
 Develop programmes and initiatives to increase team engagement that are aligned with the hotel&rsquo;s service philosophy.
 </li>
 <li>
 Develop, implement and monitor team member succession planning to ensure future bench strength.
 </li>
 <li>
 Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
 </li>
 <li>
 Oversee HR related actions in accordance with company rules and policies.
 
 
 </li>
 </ul>
 Guest Experience
 
 
 <ul>
 <li>
 Demonstrate brand citizenship by maintaining compliance with all required brand and service standards.
 </li>
 <li>
 Drive improvement in guest satisfaction goals.
 </li>
 <li>
 Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations.
 </li>
 <li>
 Speak to guests &ndash; ask for their feedback and build relationships.
 
 
 </li>
 </ul>
 Financial
 
 
 <ul>
 <li>
 Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets.
 </li>
 <li>
 Analyse financials to drive revenues, future profitability and maximum return on investment.
 </li>
 <li>
 Use distribution channels and technology platforms to drive revenue and maximise market share.
 </li>
 <li>
 Lead capital plans and asset management initiatives, including working with owners to maintain or improve property&rsquo;s market leadership position.
 
 
 </li>
 </ul>
 Responsible Business
 
 
 <ul>
 <li>
 Ensure a safe and secure environment for guests, colleagues and hotel assets.
 </li>
 <li>
 Act as public relations representative to raise awareness of hotel and brand in local community.
 </li>
 <li>
 Drive team member involvement in community organisations, activities and businesses.
 </li>
 <li>
 Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel&rsquo;s carbon footprint.
 </li>
 <li>
 Perform other duties as assigned. May also serve as manager on duty.
 
 
 </li>
 </ul>
 
 Key Skills &amp; Experiences
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree / higher education qualification / equivalent in Hotel Administration, Business Administration.
 </li>
 <li>
 Five to ten years&rsquo; of prior hotel management experience, or equivalent combination of education and experience.
 </li>
 <li>
 Experience required may vary based on size and complexity of operation.
 </li>
 <li>
 Must speak fluent English.
 </li>
 <li>
 Other languages preferred.
 
 
 </li>
 </ul>
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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General Manager - Crowne Plaza Muscat

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General Manager - Crowne Plaza Muscat