guest experience expert

guest relations agent (short-term) Jobs in Muscat

guest relations agent (short-term)

food services supervisor

front desk agent (short-term) Jobs in Muscat

front desk agent (short-term)

housekeeping supervisor

guest services manager

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25153249
 
 
 
 Job Category
 
 Procurement, Purchasing, and Quality Assurance
 
 
 
 Location
 
 JW Marriott Hotel Muscat, Madinat Al Irfan, Airport Heights, Muscat, Oman, Oman, 113VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 The position is responsible for implementing quality assurance processes that meet the company&rsquo;s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Managing Quality Assurance Goals
 
 
 
 <ul>
 <li>
 Coaches managers on adopting the Total Quality Management leadership style.
 </li>
 <li>
 Conducts monthly audit to ensure compliance with company and brand standards
 </li>
 <li>
 Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
 </li>
 <li>
 Directs property quality efforts to address critical customer requirements.
 </li>
 <li>
 Assists with regional and/or company-wide implementation of company best practices.
 </li>
 <li>
 Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.
 
 
 </li>
 </ul>
 
 Managing Quality Tools
 
 
 
 <ul>
 <li>
 Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.
 </li>
 <li>
 Uses data collection methods to compile, display, track, and analyze defect trends.
 </li>
 <li>
 Demonstrates and communicates key drivers of guest satisfaction for the brand&rsquo;s target customer.
 </li>
 <li>
 Analyzes issues and identifies trends.
 
 
 </li>
 </ul>
 
 Managing The Guest Experience
 
 
 
 <ul>
 <li>
 Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
 </li>
 <li>
 Responds to and handles guest problems and complaints.
 </li>
 <li>
 Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
 </li>
 <li>
 Models service behaviors that meet or exceed guest expectations.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Quality Manager

IHG Hotels & Resorts

<div>
 The Assistant Reservations Manager is responsible for supporting the Reservations Manager in overseeing the daily operations of the reservations department, ensuring accuracy, efficiency, and revenue optimization. The role requires strong leadership, attention to detail, and the ability to deliver exceptional guest service while maximizing room revenue and occupancy.
 
 
 YOUR DAY-TO-DAY:
 
 
 <ul>
 <li>
 Assist in managing daily reservations operations, ensuring all bookings are processed accurately and efficiently.
 </li>
 <li>
 Support in implementing revenue management strategies to maximize occupancy and room revenue.
 </li>
 <li>
 Monitor room availability, rates, and inventory control to avoid overbooking and optimize yield.
 </li>
 <li>
 Review and verify group reservations, corporate bookings, and special requests.
 </li>
 <li>
 Coordinate with the Sales, Front Office, and Revenue teams to ensure smooth handling of reservations.
 </li>
 <li>
 Respond promptly and professionally to guest inquiries, booking requests, and complaints via phone, email, or online platforms.
 </li>
 <li>
 Ensure guest preferences, special requests, and VIP bookings are communicated and handled effectively.
 </li>
 <li>
 Maintain a high standard of service and hospitality, ensuring guest satisfaction before arrival.
 </li>
 <li>
 Supervise and guide reservations agents to ensure adherence to hotel policies and procedures.
 </li>
 <li>
 Assist in scheduling, training, and motivating the reservations team to achieve performance targets.
 </li>
 <li>
 Support performance evaluations and provide coaching to improve team productivity and service quality.
 </li>
 <li>
 Ensure effective use of the Property Management System (PMS) and reservation platforms.
 </li>
 <li>
 Monitor and maintain accurate data entry of reservations, guest profiles, and reporting.
 </li>
 <li>
 Generate daily, weekly, and monthly reports on occupancy, revenue, and forecasting.
 </li>
 <li>
 Assist in managing billing, deposits, and payment policies for reservations.
 </li>
 <li>
 Ensure compliance with hotel standards, brand requirements, and reservation procedures.
 </li>
 <li>
 Maintain confidentiality of guest and business information at all times.
 
 
 </li>
 </ul>
 WHAT WE NEED FROM YOU:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Hospitality Management or related field preferred.
 </li>
 <li>
 Minimum 2&ndash;3 years of experience in hotel reservations, front office, or revenue management.
 </li>
 <li>
 Prior supervisory or assistant managerial experience is an advantage.
 </li>
 <li>
 Strong knowledge of PMS/CRS systems (Opera, Fidelio, or similar).
 </li>
 <li>
 Excellent communication, negotiation, and organizational skills.
 </li>
 <li>
 Analytical mindset with attention to detail and accuracy.
 </li>
 <li>
 Ability to lead, motivate, and develop a team.
 </li>
 <li>
 Strong customer service orientation with problem-solving abilities.
 </li>
 <li>
 Flexibility to work shifts, weekends, and holidays as required.
 
 
 </li>
 </ul>
 WHAT YOU CAN EXPECT FROM US:
 
 
 We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
 
 
 Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
 
 IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
 
 
 So, join us and you&rsquo;ll become part of our ever-growing global family.
 
 
 Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
 
 
 Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Assistant Reservations Manager

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25149676
 
 
 
 Job Category
 
 Spa
 
 
 
 Location
 
 The St. Regis Al Mouj Muscat Resort, Al Mouj, Muscat, Oman, Oman,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Managing Spa Operations and Budgets
 
 
 
 <ul>
 <li>
 Selects vendors for spa retail operations and managing contract agreements.
 </li>
 <li>
 Oversees retail product research, product selection and purchasing, product display.
 </li>
 <li>
 Manages supply inventories and purchasing control, including uniforms.
 </li>
 <li>
 Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.
 </li>
 <li>
 Maintains cleanliness of spa and related areas and equipment.
 
 
 </li>
 </ul>
 
 Managing Spa Sales and Marketing Strategy
 
 
 
 <ul>
 <li>
 Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.
 </li>
 <li>
 Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.
 </li>
 <li>
 Ensures spa services are included in all property-related marketing and advertising.
 </li>
 <li>
 Identifies and recommending new products and product enhancements to remain competitive in the market.
 
 
 </li>
 </ul>
 
 Managing Spa Revenue Management Strategy
 
 
 
 <ul>
 <li>
 Monitors and Manages the payroll function.
 </li>
 <li>
 Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
 </li>
 <li>
 Manages Spa controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.
 
 
 </li>
 </ul>
 
 Ensuring and Delivering Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Strives to improve service performance.
 
 
 </li>
 </ul>
 
 Conducting Human Resources Activities
 
 
 
 <ul>
 <li>
 Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
 </li>
 <li>
 Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.
 </li>
 <li>
 Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
 </li>
 <li>
 Develops, implements and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
 </li>
 <li>
 Administers the performance appraisal process for direct report managers.
 </li>
 <li>
 Develops business goals and creates appropriate development plans.
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
 </li>
 <li>
 Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results.
 </li>
 <li>
 Celebrates successes and publicly recognizes the contributions of team members.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Director of Spa

The Secure Inn Hotel

MAIN JOB PURPOSE:Under the general direction of the Deputy Managing Director and within the limits of established &ldquo;The Secure Inn Hotel&rdquo; Policies and Procedures, your responsibility is to provide efficient, personalized, courteous, punctual and the highest level of comfort and hospitality to the guests so as to maximize the organizational profitability and guest satisfaction in an atmosphere of team work and high employee morale. Promotes positive work environment, oversee and direct the day to day operations of the Front Office and Housekeeping Department and maintain the overall efficiency of standard set.DUTIES AND OTHER RESPONSIBILITIES:&middot; Ensures prompt, courteous and accurate service to all guests, so as to maximize guest satisfaction.&middot; Greet and welcome guests upon their arrival and escort them to their rooms and to be sure that rooms are in top notch before their arrival and make guest feel important when they arrive at the hotel.&middot; Assign duties to the Front Office and Housekeeping team and observe performance to ensure adherence to hotel policies and established operating procedures.&middot; Trains, cross trains and retrains all Front Office and Housekeeping Personnel.&middot; Participate in the selection of Front Office and Housekeeping Personnel.&middot; Schedule the Front Office and Housekeeping staff.&middot; Supervises workload during the shift.&middot; Supervises front office and housekeeping departments in respect of budgets, asset management, stock/stock relations; purchasing.&middot; Manages revenue from reservations and helps to set room rates and budget forecasts for the Front Office and Housekeeping departments.&middot; Strategizes on room pricing policies to increase or maximize sales or revenues.&middot; Audits and oversees cash, credit card and other financial tasks carries out in Front Office department, as well as working closing with the accounts department on debtors and creditors queries.&middot; Analyses shortfalls in forecasts and financial reports and endeavors to correct them.&middot; Motivates and leads team, supervisors and Managers reporting into this role.&middot; Troubleshooting emergencies.&middot; Updates group information, maintains, monitors and prepares group requirements. Relays information to appropriate personnel.&middot; Reviews and completes credit limit report.&middot; Works within the allocated budget for the Front Office and Housekeeping department.&middot; Enforces all cash handling, check cashing and credit policies.&middot; Conducts regularly scheduled meetings of Front office and Housekeeping team.&middot; Wears the proper uniform at all the times. Requires all Front Office and Housekeeping employees to wear proper uniforms at all times.&middot; Upholds the The Secure Inn Hotel&rsquo;s commitment to hospitality.&middot; Prepare performance reports related to Front Office and Housekeeping departments.&middot; Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily count. Monitor selling status of house daily. Flash report, allowance etc.&middot; Monitor high balance guest and take appropriate action.&middot; Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.&middot; Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.&middot; Review daily Housekeeping work, Front Office work and activity reports generated by Night Audit.&middot; Review Front Office/Housekeeping log book and guest feedback forms on daily basis.&middot; Maintain an organized and comprehensive filling system with documentation of purchases, vouchering, schedules, forecast, reports and tracking logs.&middot; Evaluates the job performance of each Front Office and Housekeeping staff.&middot; Maintains working relationships and communicates with all departments.&middot; Maintains master key control.&middot; Verifies that accurate room status information is maintained and properly communicated.&middot; Resolves guest problems quickly.&middot; Responsible for cleanliness, orderliness and appearance of the entire hotel.&middot; Ensure that rooms are made as per The Secure Inn Hotel standard.&middot; Maintain per stock of guest supplies, cleaning supplies, linen and uniform.&middot; Organize inventories with Accounts and General store for linen, uniform and fixed assets.&middot; Pay particular attention while organizing pest eradicating activities.&middot; Assist Purchase department in selecting supplies for items related to Housekeeping.&middot; Verification of supplies consignments.&middot; Daily inspection of public areas.&middot; Coordinating the preventive maintenance schedule of rooms and public areas with maintenance department.&middot; Support and work with the Head of Departments in all aspects of running the hotel, with the objective to maximize efficiency and to achieve the highest volume of revenues.&middot; Monitor the guest feedback on trip advisor, booking.com and other hotel surveys.&middot; Perform sudden audit on rooms and other operating areas.&middot; Provide effective leadership to hotel team members.&middot; Ensure effective, timely and accurate communications flow with regards to hotel policies and procedures.&middot; Handles guest queries and complaints politely and professionally, communicate face-to-face with guests and ensure such communication is established, and suggest solutions to ensure guest satisfaction when necessary.&middot; Provide guidance when necessary; personally take part in implementing all of the quality management systems so as to achieve The Secure Inn Hotel standards.&middot; Assist in the development, implementation and review of the policies, procedures, practices and standards.&middot; Recommend changes in methods, equipment or employees so as to improve departmental standards and productivity. Be informed of the latest trends in the industry.&middot; Support and work with the Head of Departments in monitoring and achieving respective key performance indicators.&middot; Coordinate operational department activities to facilitate increased levels of communication.&middot; Ensure adherence to company and hotel policies by all departmental employees; documents &amp; records are maintained as per operational/ organizational requirements.&middot; Ensure norms, procedures and systems are being followed for the safety and security of guest belongings, company&rsquo;s assets and revenue.&middot; Respond to internal and external audits that are completed to ensure continual improvement is achieved.&middot; Conduct regular inspections of the hotel to ensure adherence to cleanliness and&middot; Carry out all other duties assigned by the Deputy Managing Director and not specified in the job description.Job Type: Full-timePay: RO350.000 - RO500.000 per month

R&D Manager

<div>Additional Information 
Job Number25156602 
Job CategoryRooms &amp; Guest Services Operations 
LocationAloft Muscat, 396 Ghala, Al Azaiba South, Muscat, Oman, Oman, 130 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div> 
<div>
</div>&#19975;&#35946;&#22269;&#38469;&#38598;&#22242;&#33268;&#21147;&#20110;&#25104;&#20026;&#25552;&#20513;&#26426;&#20250;&#22343;&#31561;&#30340;&#38599;&#20027;&#65292;&#27426;&#36814;&#25152;&#26377;&#27714;&#32844;&#32773;&#21152;&#20837;&#65292;&#24182;&#20026;&#20854;&#25552;&#20379;&#24179;&#31561;&#30340;&#23601;&#19994;&#26426;&#20250;&#12290;&#25105;&#20204;&#19981;&#25032;&#21162;&#21147;&#33829;&#36896;&#24037;&#20316;&#29615;&#22659;&#65292;&#37325;&#35270;&#24182;&#36190;&#32654;&#21592;&#24037;&#30340;&#29420;&#29305;&#32972;&#26223;&#12290;&#25105;&#20204;&#21592;&#24037;&#30340;&#25991;&#21270;&#12289;&#25165;&#33021;&#21644;&#32463;&#39564;&#30456;&#20114;&#34701;&#21512;&#20849;&#21516;&#20316;&#29992;&#65292;&#36825;&#27491;&#26159;&#25105;&#20204;&#26368;&#22823;&#30340;&#20248;&#21183;&#12290;&#25105;&#20204;&#25215;&#35834;&#19981;&#20250;&#22522;&#20110;&#20219;&#20309;&#21463;&#20445;&#25252;&#29305;&#24449;&#32780;&#27495;&#35270;&#20182;&#20154;&#65292;&#36825;&#31867;&#29305;&#24449;&#21253;&#25324;&#27531;&#30142;&#12289;&#36864;&#20237;&#20891;&#20154;&#36523;&#20221;&#25110;&#20854;&#20182;&#21463;&#21040;&#36866;&#29992;&#27861;&#24459;&#20445;&#25252;&#30340;&#29305;&#24449;&#12290;
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AsstMgr-Front Desk

Mandarin Oriental

<div>
 Mandarin Oriental Muscat is looking for a
 
 Housekeeping Supervisor
 
 to join our
 
 Housekeeping
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 About The Job
 
 
 
 The Housekeeping Supervisor is responsible for maintaining a clean, well-stocked section assigned. He/she is responsible for maintaining cleanliness on guest rooms, guest floors and hallways assigned.
 
 
 He/she ensures that all guestroom standards with regards to set up and cleanliness are consistently maintained at a very high level in accordance with all Mandarin Oriental Hotel Group Policies and Procedures.
 
 
 He/she is responsible for resolving colleague&rsquo;s needs and creating a climate of mutual respect and enthusiasm.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Drives Quality Assurance towards MOHG standards.
 </li>
 <li>
 Allocates and coordinates the teams in early and late shifts.
 </li>
 <li>
 Ensures smoothly run floors and impeccable guest rooms with attention to details.
 </li>
 <li>
 Inspects guest rooms and suites.
 </li>
 <li>
 Provides regular training for the team.
 </li>
 <li>
 Manages the cleanliness of storage areas.
 </li>
 <li>
 Handles all guest requests and guest complaints to ensure satisfaction.
 </li>
 <li>
 Manages communication with colleagues and other departments.
 </li>
 <li>
 Actively reviews processes and voices ideas and suggestions.
 </li>
 <li>
 Supervises and provides laundry &amp; pressing services.
 </li>
 <li>
 Completes department relevant administrative tasks.
 </li>
 <li>
 Works on projects and special assignments.
 </li>
 <li>
 Conducts team briefings and meetings.
 </li>
 <li>
 Manages and coordinates flower orderings and purchasing requests.
 </li>
 <li>
 Delights guests and colleagues
 </li>
 <li>
 Manages lost &amp; found.
 </li>
 <li>
 Other reasonable tasks may be assigned by the direct manager or a senior manager on duty.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Housekeeping Supervisor

<div>Additional Information 
Job Number25143542 
Job CategorySpa 
LocationSheraton Oman Hotel, P.O. Box 3260, Ruwi, Muscat, Oman, Oman, 112 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service. Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa/salon services including retail offerings related to the Spa. Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager. Maintain current skills and licensure in service area as per regional requirements. 
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; make sure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: Technical, Trade, or Vocational School Degree.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience. 
REQUIRED QUALIFICATIONS
License or Certification: State or Regional Massage License 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Massage Therapist

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