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guest services manager

Marriott International

<div>Additional Information 
Job Number26018860 
Job CategoryRooms &amp; Guest Services Operations 
LocationAloft Muscat, 396 Ghala, Al Azaiba South, Muscat, Oman, Oman, 130 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Managing the execution of all operations in the rooms area departments (e.g.,Front Office, Recreations, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Leading Room Operations Team
<ul><li>Verifies that goals are being translated to the team as they relate to guest tracking and productivity.</li></ul>
<ul><li>Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.</li></ul>
<ul><li>Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.</li></ul>
<ul><li>Verifies that the team has the capabilities to meet expectations.</li></ul>
<ul><li>Leads by example demonstrating self-confidence, energy and enthusiasm.</li></ul>
<ul><li>Assists employees in understanding guests&rsquo; ever-changing needs and expectations, and exceeding them.</li></ul> 
Managing Property Rooms Operations Function(s)
<ul><li>Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).</li></ul>
<ul><li>Follows property specific second effort and recovery plan.</li></ul>
<ul><li>Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.</li></ul>
<ul><li>Takes proactive approaches when dealing with employee concerns.</li></ul>
<ul><li>Extends professionalism and courtesy to employees at all times.</li></ul>
<ul><li>Communicates/updates all goals and results with employees.</li></ul>
<ul><li>Meets semiannually with staff on a one-to-one basis.</li></ul>
<ul><li>Assists/teaches the team scheduling against guest and hours/occupied room goals.</li></ul>
<ul><li>Performs hourly job functions as needed.</li></ul>
<ul><li>Performs other duties, as assigned, to meet business needs.</li></ul> 
Managing and Monitoring Activities that Affect the Guest Experience
<ul><li>Understands the brand's service culture.</li></ul>
<ul><li>Provides excellent customer service by being readily available/approachable for all guests.</li></ul>
<ul><li>Strives to continually improve guest and employee satisfaction.</li></ul>
<ul><li>Takes proactive approaches when dealing with guest concerns.</li></ul>
<ul><li>Extends professionalism and courtesy to guests at all times.</li></ul>
<ul><li>Responds timely to customer service department request.</li></ul>
<ul><li>Verifies that all team members meet or exceed all hospitality requirements.</li></ul> 
Managing Profitability
<ul><li>Assists in performing required annual Quality audit with General Manager (GM) &amp; Regional Director (RD).</li></ul>
<ul><li>Verifies that a viable key control program is in place.</li></ul>
<ul><li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li></ul>
<ul><li>Strives to maximize the financial performance of the department.</li></ul> 
Conducting Human Resources Activities
<ul><li>Interviews and assists in making hiring decisions.</li></ul>
<ul><li>Receives hiring recommendations from team supervisors.</li></ul>
<ul><li>Verifies that orientations for new team members are thorough and completed in a timely fashion.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy, and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Aloft, we aren&rsquo;t your typical hotel&mdash;but we aren&rsquo;t too cool for school either. We&rsquo;re here to be our guests&rsquo; launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they&rsquo;re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We&rsquo;re looking for confident self-expressers who aren&rsquo;t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Rooms Operations Manager

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26018860
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Aloft Muscat, 396 Ghala, Al Azaiba South, Muscat, Oman, Oman, 130VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Managing the execution of all operations in the rooms area departments (e.g.,Front Office, Recreations, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Leading Room Operations Team
 
 
 
 <ul>
 <li>
 Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
 </li>
 <li>
 Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
 </li>
 <li>
 Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
 </li>
 <li>
 Verifies that the team has the capabilities to meet expectations.
 </li>
 <li>
 Leads by example demonstrating self-confidence, energy and enthusiasm.
 </li>
 <li>
 Assists employees in understanding guests&rsquo; ever-changing needs and expectations, and exceeding them.
 
 
 </li>
 </ul>
 
 Managing Property Rooms Operations Function(s)
 
 
 
 <ul>
 <li>
 Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
 </li>
 <li>
 Follows property specific second effort and recovery plan.
 </li>
 <li>
 Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
 </li>
 <li>
 Takes proactive approaches when dealing with employee concerns.
 </li>
 <li>
 Extends professionalism and courtesy to employees at all times.
 </li>
 <li>
 Communicates/updates all goals and results with employees.
 </li>
 <li>
 Meets semiannually with staff on a one-to-one basis.
 </li>
 <li>
 Assists/teaches the team scheduling against guest and hours/occupied room goals.
 </li>
 <li>
 Performs hourly job functions as needed.
 </li>
 <li>
 Performs other duties, as assigned, to meet business needs.
 
 
 </li>
 </ul>
 
 Managing And Monitoring Activities That Affect The Guest Experience
 
 
 
 <ul>
 <li>
 Understands the brand's service culture.
 </li>
 <li>
 Provides excellent customer service by being readily available/approachable for all guests.
 </li>
 <li>
 Strives to continually improve guest and employee satisfaction.
 </li>
 <li>
 Takes proactive approaches when dealing with guest concerns.
 </li>
 <li>
 Extends professionalism and courtesy to guests at all times.
 </li>
 <li>
 Responds timely to customer service department request.
 </li>
 <li>
 Verifies that all team members meet or exceed all hospitality requirements.
 
 
 </li>
 </ul>
 
 Managing Profitability
 
 
 
 <ul>
 <li>
 Assists in performing required annual Quality audit with General Manager (GM) &amp; Regional Director (RD).
 </li>
 <li>
 Verifies that a viable key control program is in place.
 </li>
 <li>
 Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
 </li>
 <li>
 Strives to maximize the financial performance of the department.
 
 
 </li>
 </ul>
 
 Conducting Human Resources Activities
 
 
 
 <ul>
 <li>
 Interviews and assists in making hiring decisions.
 </li>
 <li>
 Receives hiring recommendations from team supervisors.
 </li>
 <li>
 Verifies that orientations for new team members are thorough and completed in a timely fashion.
 </li>
 <li>
 Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
 </li>
 <li>
 Celebrates successes and publicly recognizes the contributions of team members.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Aloft, we aren&rsquo;t your typical hotel&mdash;but we aren&rsquo;t too cool for school either. We&rsquo;re here to be our guests&rsquo; launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they&rsquo;re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We&rsquo;re looking for confident self-expressers who aren&rsquo;t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26018860
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Aloft Muscat, 396 Ghala, Al Azaiba South, Muscat, Oman, Oman, 130VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 ที่แมริออท อินเตอร์เนชั่นแนล เรามุ่งมั่นทุ่มเทในการเป็นนายจ้างผู้มอบโอกาสที่เท่าเทียมกัน โดยยินดีต้อนรับและมอบการเข้าถึงโอกาสให้กับทุกคน เราเสริมสร้างสภาพแวดล้อมที่ให้ความสำคัญและเฉลิมฉลองภูมิหลังที่ไม่เหมือนใครของพนักงานของเราอย่างจริงจัง จุดแข็งที่สุดของเราคือการผสมผสานอันหลากหลายของวัฒนธรรม ความสามารถ และประสบการณ์ของพนักงาน เราให้คำมั่นในการไม่เลือกปฏิบัติในทุกพื้นฐานที่ได้รับการคุ้มครอง ซึ่งรวมถึงความทุพพลภาพ สถานภาพทหารผ่านศึก หรือพื้นฐานอื่นๆ ซึ่งได้รับการคุ้มครองโดยกฎหมายที่บังคับใช้
 
 
 
 ที่ Aloft เราไม่ใช่โรงแรมทั่วไป เราคือโรงแรมอันทันสมัย ซึ่งพร้อมให้บริการผู้เข้าพักในทุกช่วงเวลา ไม่ว่าหลังพาสุนัขไปเดินเล่นและกลับมาจิบเครื่องดื่ม มองหาความผ่อนคลายหลังการประชุมกับเพื่อนร่วมงาน หรืออยู่ในเมืองเพื่อพบปะสมาชิกครอบครัว เพื่อน หรือชมวงดนตรีที่ชื่นชอบ เราคือศูนย์กลางการเชื่อมต่อกับผู้อื่นและบริเวณโดยรอบด้วยการออกแบบที่ทันสมัยและมีเอกลักษณ์เฉพาะตัว เรากำลังมองหาผู้ที่แสดงออกถึงความมั่นใจและกล้าคิดนอกกรอบ หากคุณเฝ้ารอความตื่นเต้นสำหรับความเป็นไปได้ในการเชื่อมต่อกับผู้อื่น กลุ่มโรงแรม Aloft คือสถานที่สำหรับคุณ การร่วมงานกับกลุ่มโรงแรม Aloft หมายถึงการได้ร่วมงานกับแบรนด์โรงแรมในเครือ Marriott International
 
 ซึ่งเป็น
 
 ที่ที่คุณสามารถทำงานได้อย่างสุดความสามารถ
 
 เริ่มต้น
 
 เป้าหมายของคุณ
 
 เป็นส่วนหนึ่
 
 งของทีมงานระดับโลกที่มีความเป็นเลิศ และ
 
 เป็น
 
 ตัวคุณในเวอร์ชันที่ดีที่สุด
</div>

Mgr-Rooms Operations II

Minor Hotels

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 In this role you are a key ambassador for the hotel and the brand, and will work with your team to create one of the most powerful first impressions for our guests. You will need a friendly outgoing personality, and will be an information provider, diplomat, salesperson and hotel representative, all of which needs to be carried out with the utmost politeness, efficiency, and friendliness. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including; room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; College diploma in hotel management or related field.
 
 
 &bull; Previous experience as an Guest Service Centre Supervisor in Front Office.
 
 
 &bull; Excellent oral communication skills.
 
 
 &bull; Experience with Front Office systems.
 
 
 &bull; Fluent in English, both written and spoken.
 
 
 
</div>

Guest Service Centre Manager

<div>Additional Information 
Job Number26018860 
Job CategoryRooms &amp; Guest Services Operations 
LocationAloft Muscat, 396 Ghala, Al Azaiba South, Muscat, Oman, Oman, 130 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div>Chez Marriott International, nous nous engageons &agrave; promouvoir l&rsquo;&eacute;galit&eacute; d&rsquo;acc&egrave;s &agrave; l&rsquo;emploi, &agrave; accueillir dignement chaque personne et &agrave; offrir les m&ecirc;mes opportunit&eacute;s &agrave; tous. Nous avons instaur&eacute; un environnement dans lequel les particularit&eacute;s de nos collaborateurs sont appr&eacute;ci&eacute;es et c&eacute;l&eacute;br&eacute;es. Notre plus grande force r&eacute;side dans le m&eacute;lange vari&eacute; de cultures, de comp&eacute;tences et d&rsquo;exp&eacute;riences de nos collaborateurs. Nous veillons &agrave; pr&eacute;venir toute discrimination fond&eacute;e sur des crit&egrave;res prot&eacute;g&eacute;s, notamment le handicap, le statut de v&eacute;t&eacute;ran et tout autre aspect couvert par la loi en vigueur.
Chez Aloft, nous ne sommes pas comme les autres h&ocirc;tels. Mais nous n'avons pas la grosse t&ecirc;te pour autant. Notre objectif : &ecirc;tre la rampe de lancement et la piste d'atterrissage pour notre client&egrave;le. Qu'il s'agisse de boire un verre apr&egrave;sla promenade du chien, de se retrouver entre coll&egrave;gues apr&egrave;s une journ&eacute;e de r&eacute;unions ou de passer chez nous pour voir sa famille, ses proches ou son groupe pr&eacute;f&eacute;r&eacute;, nous nous affirmons comme un lieu &agrave; la personnalit&eacute; riche et au design moderne, un endroit o&ugrave; tisser ou entretenir des liens avec les personnes ou les lieux qui les entourent. Nous recherchons des personnes qui ont besoin d'exprimer leur personnalit&eacute; et n'ont pas peur de sortir du champ. Si l'id&eacute;e de pouvoir nouer des liens et interagir avec autrui vous remplit de joie, Aloft Hotels est l'endroit qu'il vous faut. En rejoignant Aloft Hotels, vous int&eacute;grerez le portefeuille d'enseignes de Marriott International. Rejoignez une entreprise qui vous donne la possibilit&eacute; de donner le meilleur de vous-m&ecirc;me, de trouver un sens &agrave; votre vie professionnelle, de faire partie d'une &eacute;quipe internationale d'exception et de devenir la meilleure version de vous-m&ecirc;me.</div></div>

Hilton

<div>
 A Department Coordinator will provide scheduling and coordination of special projects, handle calls and inquiries, arrange travel, and offer excellent administrative support to management.
 
 
 
 What will I be doing?
 
 
 
 As Department Coordinator, you will provide excellent administrative support to department and other managers, as assigned. Specifically, a Department Coordinator will perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Manage the Departmental schedule
 </li>
 <li>
 Handle all calls and appointments, courteously and promptly
 </li>
 <li>
 Provide accurate management of all documentation and maintain a systematic filing system
 </li>
 <li>
 Assist with the coordination of special projects, including scheduling and follow-up
 </li>
 <li>
 Arrange accommodation and flights for the Manager business travel
 </li>
 <li>
 Any other ad hoc tasks as requested by Manager(s)
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Department Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 A passion for providing great service and meeting and talking to new people
 </li>
 <li>
 Organized and accurate in every respect
 </li>
 <li>
 Ability to multi-task efficiently while still meeting deadlines
 </li>
 <li>
 Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office
 </li>
 <li>
 Tertiary qualifications, or other collegiate-level degree, not required but preferred
 </li>
 <li>
 Demonstrated ability to build effective internal and external hotel relationships
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Muscat Al Bandar
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Department Coordinator

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 WHAT WE BELIEVE AND HOW WE CHOOSE TO BEHAVE
 
 
 
 
 
 At
 
 Tivoli LA VIE Muscat Hotel &amp; Residences
 
 , we embody a culture of timeless hospitality, sophistication, and warm service. As Tivoli team members, we are committed to the following principles:
 
 
 
 <ul>
 <li>
 
 We take pride in the quality of our work, our appearance, and the way we communicate with guests and colleagues.
 
 
 
 </li>
 <li>
 
 We use initiative and sound judgment to find effective solutions for guests and team members.
 
 
 
 </li>
 <li>
 
 We collaborate across all departments to deliver exceptional service at every moment.
 
 
 
 </li>
 <li>
 
 We embrace innovation and continuously seek new ways to enhance the guest experience.
 
 
 
 </li>
 <li>
 
 We treat every guest and colleague with respect, dignity, and care&mdash;everyone is valued.
 
 
 
 </li>
 <li>
 
 We uphold the highest standards of professionalism, honesty, and integrity.
 
 
 
 </li>
 <li>
 
 We represent our hotel and Oman with pride to guests from around the world.
 
 
 
 </li>
 </ul>
 
 
 WHY THIS JOB EXISTS
 
 
 
 
 
 This role exists to support the financial effectiveness, accuracy, and integrity of
 
 Tivoli LA VIE Muscat Hotel &amp; Residences
 
 , contributing to smooth nightly financial operations and ensuring the timely completion of all audit and reporting functions.
 
 
 
 
 As part of the Finance Department, this role safeguards the hotel&rsquo;s financial records, ensures proper internal controls, and maintains compliance with policies and procedures. High ethical standards are essential to sustain the confidence of leaders, colleagues, and external stakeholders, and to uphold the hotel&rsquo;s reputation for excellence.
 
 
 
 
 At Tivoli, we value respect, collaboration, and service excellence. We work together to ensure the financial stability of the hotel while supporting the overall guest experience at the highest quality.
 
 
 
 
 
 KEY DUTIES AND RESPONSIBILITIES
 
 
 
 
 
 
 This list highlights the primary duties for the role, but it is not exhaustive. Tivoli team members are expected to proactively support the business and contribute to continuous improvement.
 
 
 
 
 <ul>
 <li>
 
 Review and verify all entries made by the Night Auditor daily, ensuring the accuracy of the Gross Revenue Report and timely distribution.
 
 
 
 </li>
 <li>
 
 Complete all OPERA system worksheets, including general cashier summaries, deposit verifications, over/short reports, routing checks, miscellaneous vouchers, and petty cash documentation.
 
 
 
 </li>
 <li>
 
 Ensure that all charges&mdash;including adjustments, rebates, and miscellaneous postings&mdash;are accurately recorded.
 
 
 
 </li>
 <li>
 
 Audit the coding and account allocations for all prior-day rebates, miscellaneous charges, and paid-outs.
 
 
 
 </li>
 <li>
 
 Reconcile guest ledger and city ledger totals between OPERA reports and the general ledger; coordinate with the Accounts Receivable Clerk for accuracy.
 
 
 
 </li>
 <li>
 
 Prepare and ensure the accuracy of weekly flash reports and submit them to the corporate office according to the required schedule.
 
 
 
 </li>
 <li>
 
 Back up all journals at month-end, perform month-end closing tasks, and generate the general ledger interface file.
 
 
 
 </li>
 <li>
 
 Properly file and archive all finance-related documents in accordance with company policies.
 
 
 
 </li>
 <li>
 
 Reconcile unearned income, membership accounts, and ensure cash balances align with General Cashier and Accounts Payable records.
 
 
 
 </li>
 <li>
 
 Follow up on Night Audit discrepancy reports (GIG sheets) and communicate findings to the Accounting Manager.
 
 
 
 </li>
 <li>
 
 Maintain a communication logbook with the Night Audit team for accurate handovers.
 
 
 
 </li>
 <li>
 
 Support Department Heads by advising on revenue trends, rebate levels, and any variances exceeding acceptable norms; ensure all rebates and adjustments include valid documentation.
 
 
 
 </li>
 <li>
 
 Reconcile sales tax payable on a monthly basis.
 
 
 
 </li>
 <li>
 
 Perform additional duties as directed by the Director of Finance or Accounting Manager.
 
 
 
 </li>
 <li>
 
 Report any cashiering-related system violations immediately to the Director of Finance and Accounting Manager.
 
 
 
 </li>
 <li>
 
 Provide coverage for the Night Audit function when required.
 
 
 
 </li>
 <li>
 
 Contribute to the hotel&rsquo;s ongoing quality improvement initiatives.
 
 
 
 </li>
 <li>
 
 Maintain strong working relationships with other departments to support smooth operations.
 
 
 
 </li>
 <li>
 
 Assist guests with telephone or switchboard inquiries when required.
 
 
 
 </li>
 </ul>
 
 
 HOW YOU CAN SUCCEED IN THIS ROLE
 
 
 
 
 
 The most successful individuals in this role at
 
 Tivoli LA VIE Muscat Hotel &amp; Residences
 
 consistently demonstrate the following qualities:
 
 
 
 
 
 Working with Others
 
 
 
 
 <ul>
 <li>
 
 Anticipate and exceed the needs of guests and colleagues.
 
 
 
 </li>
 <li>
 
 Use initiative and sound judgment to resolve issues calmly and efficiently.
 
 
 
 </li>
 <li>
 
 Enjoy collaborating with others to achieve shared goals and support the team.
 
 
 
 </li>
 <li>
 
 Act with professionalism, respect, and integrity at all times.
 
 
 
 </li>
 </ul>
 
 
 Taking Responsibility
 
 
 
 
 <ul>
 <li>
 
 Conduct all financial and operational activities with honesty, fairness, and confidentiality.
 
 
 
 </li>
 <li>
 
 Prioritize workload effectively and maintain organized, structured work habits.
 
 
 
 </li>
 <li>
 
 Manage time carefully, demonstrate strong attention to detail, and work independently when needed.
 
 
 
 </li>
 <li>
 
 Maintain a positive and solution-oriented attitude under pressure.
 
 
 
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 <li>
 
 Review work thoroughly to ensure accuracy.
 
 
 
 </li>
 </ul>
 
 
 Delivering Results
 
 
 
 
 <ul>
 <li>
 
 Commit to meeting and exceeding performance standards.
 
 
 
 </li>
 <li>
 
 Continuously develop professional skills and technical competencies.
 
 
 
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 Perform tasks in accordance with established policies, procedures, and internal controls.
 
 
 
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 <li>
 
 Consistently contribute to delivering an exceptional guest experience.
 
 
 
 
 
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 </ul>
 
 Qualifications
 
 
 
 
 &bull; College diploma in hotel management or financial majors
 
 
 &bull; Previous experience in Front Office
 
 
 &bull; Experience with Front Office Systems
 
 
 &bull; Good level of English both written and spoken
 
 
 
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Income Auditor

Explore 223+ Guest services manager in Muscat this March. Find roles across top companies and apply now to boost your career.

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Income Auditor