customer service specialist

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b2b sales development representative - english Jobs in Cairo

c1 english speaker (cs) agent Jobs in Cairo

c1 english speaker (cs) agent

call center / english

hbme contact center agent

HSBC

<div>
 The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we&rsquo;re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
 
 
 Some careers have more impact than others.
 
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 
 Some Careers Have More Impact Than Others.
 
 
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 We are currently seeking an experienced professional to join our team in the role of
 
 GSC HBME
 
 
 CONTACT CENTER
 
 
 
 
 Principal Responsibilities
 
 
 
 
 Impact on the Business
 
 
 
 <ul>
 <li>
 Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer&rsquo;s issues at first contact where possible.
 </li>
 <li>
 Delivers what is promised in line with customer expectations
 </li>
 <li>
 Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
 
 
 </li>
 </ul>
 
 Customers / Stakeholders
 
 
 
 <ul>
 <li>
 Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
 </li>
 <li>
 Generating customer loyalty through strong knowledge of key products and services
 </li>
 <li>
 Owns and resolves issues and understands how and when to escalate
 
 
 </li>
 </ul>
 
 Leadership &amp; Teamwork
 
 
 
 <ul>
 <li>
 Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
 </li>
 <li>
 Values diversity amongst team
 
 
 </li>
 </ul>
 
 Operational Effectiveness &amp; Control
 
 
 
 <ul>
 <li>
 Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
 </li>
 <li>
 Maintains HSBC internal control standards
 </li>
 <li>
 Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Must be university graduate in any discipline
 </li>
 <li>
 Must be proficient language(s) required by the process
 </li>
 <li>
 Open to working flexible shifting schedules
 </li>
 <li>
 Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
 </li>
 <li>
 Takes pride in delivering what is promised in line with the customer and service expectations
 </li>
 <li>
 Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
 </li>
 <li>
 Ability to work in a high-volume, fast paced environment is required
 </li>
 <li>
 Proficiency with personal computers and basic software packages and specialised applications
 </li>
 <li>
 Excellent communication skills and is polite and friendly at all times
 </li>
 <li>
 Displays patience and empathy
 
 
 </li>
 </ul>
 Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
 
 
 The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
 
 
 
 You&rsquo;ll achieve more when you join HSBC.
 
 
 
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 <ul>
 <li>
 Issued By HSBC Electronic Data Processing (EGYPT) Private LTD ***
 
 
 </li>
 </ul>
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 ***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***
</div>

HBME - Contact Center Agent

Aura Communication

<div>
 <ul>
 <li>
 
 Company Description
 
 </li>
 </ul>
 
 
 
 
 Aura Communication, established in 2012 in Cairo, Egypt, is a leading provider of Business Process Outsourcing (BPO) services with over 800 skilled employees. The company delivers tailored solutions to meet clients&rsquo; needs, specializing in flexible, high-quality outsourced customer support, including inbound and outbound call center services, sales, marketing, and technical support. Focused on creating the ultimate customer experience, Aura Communication combines expertise with innovation to support businesses globally.
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Role Description
 
 </li>
 </ul>
 
 This is a full-time hybrid role for a C1 English Speakers (CS) Agent, based in Cairo, Egypt, with flexibility for some remote work. In this role, the agent will provide exceptional customer service support by addressing client inquiries, resolving complaints, and assisting customers via calls, emails, or chats. Additional responsibilities include handling inbound and outbound communications and providing accurate and timely information to customers. The agent will collaborate with teammates and utilize problem-solving skills to deliver a seamless customer experience.
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Qualifications
 
 </li>
 </ul>
 <ol>
 <li>
 Proficiency in written and spoken English at a C1 level
 </li>
 <li>
 Strong communication and active listening skills
 </li>
 <li>
 Customer service and problem-solving abilities
 </li>
 <li>
 Basic technical skills, including typing and familiarity with CRM systems
 </li>
 <li>
 Excellent organizational and multitasking skills
 </li>
 <li>
 Ability to work in a hybrid environment (in office and from home as required)
 </li>
 <li>
 Previous customer service or BPO experience is a plus
 </li>
 <li>
 Flexibility to work rotating shifts
 </li>
 <li>
 skills
 </li>
 </ol>
 
 
 
 
 
 
 <ul>
 <li>
 
 What we offer
 
 </li>
 </ul>
 <ol>
 <li>
 Hybrid Model
 </li>
 <li>
 Paid Training
 </li>
 <li>
 Transportation
 
 provided
 
 </li>
 <li>
 Equipment provided
 </li>
 <li>
 Social &amp; Medical insurance
 </li>
 <li>
 Salary Up to 20k
 </li>
 </ol>
</div>

C1 English Speaker (CS) agent

Integrant, Inc.

<div>
 
 
 Integrant Inc
 
 is hiring a passionate "Senior Lead Software Engineer - .Net Full Stack". This role is the technical backbone of the project &mdash; owning architecture, engineering standards, and technical quality while partnering with the Technical Project Lead on delivery. Top candidates will demonstrate deep technical expertise across modern .NET, cloud, AI, and distributed systems, with the ability to elevate their team's skills and drive engineering excellence.
 
 
 Duties &amp; Responsibilities:
 
 
 
 Architecture &amp; System Design
 
 
 <ul>
 <li>
 Own and approve system architecture, design specifications, and technical direction.
 </li>
 <li>
 Define bounded contexts and map context relationships using DDD patterns (Shared Kernel, Customer-Supplier, Anti-Corruption Layers).
 </li>
 <li>
 Design event-driven systems: model domain events, implement async event processing, ensure event idempotency, and handle eventual consistency.
 </li>
 <li>
 Design microservices communication strategies (sync/async), API gateways, database-per-service patterns, and distributed transaction handling.
 </li>
 <li>
 Design distributed caching strategies including cache-aside, write-through, and cache invalidation/coherency patterns.
 </li>
 <li>
 Design comprehensive testing strategies: contract testing, integration testing, end-to-end testing, and test data management.
 </li>
 </ul>
 
 
 AI &amp; Agents
 
 
 <ul>
 <li>
 Design and implement multi-agent systems where agents collaborate using coordination frameworks or shared context for complex workflows.
 </li>
 <li>
 Implement operational patterns for multi-agent reliability: retry logic, branching/conditional logic, fallback strategies, and long-running task management.
 </li>
 <li>
 Establish agent evaluation frameworks &mdash; log agent actions, track errors/latency/success rates, and drive continuous improvement through feedback loops.
 </li>
 </ul>
 
 
 Cloud &amp; Serverless
 
 
 <ul>
 <li>
 Implement advanced caching solutions using Redis/Azure Cache (strings, hashes, lists, sets, sorted sets, pub/sub).
 </li>
 <li>
 Design complex serverless orchestration: function chaining, fan-out/fan-in workflows, connection pooling, and scalability optimization.
 </li>
 <li>
 Design API gateway policies: request/response pipelines, hierarchical policy scopes (global, API, endpoint), authentication/authorization mechanisms, and transformation/caching policies.
 </li>
 </ul>
 
 
 Database
 
 
 <ul>
 <li>
 Design and implement database replication (master-slave) and high availability/failover strategies.
 </li>
 </ul>
 
 
 DevOps
 
 
 <ul>
 <li>
 Design multi-container applications using Docker Compose, manage volumes for data persistence, configure container networking, port mapping, and environment variables.
 </li>
 <li>
 Drive CI/CD pipeline practices and source control workflows across the team.
 </li>
 </ul>
 
 
 Security
 
 
 <ul>
 <li>
 Secure AI API keys and model endpoints: key rotation, rate limiting, endpoint authentication, TLS, usage monitoring, cost controls, and IP allow listing.
 </li>
 <li>
 Design agent authentication and authorization: agent identity management, service-to-service auth, credential rotation, and inter-agent communication security.
 </li>
 <li>
 Understand and apply vulnerability scanning approaches (SAST, DAST, SCA) and tools (SonarQube, Snyk).
 </li>
 </ul>
 
 
 Engineering Standards &amp; Quality
 
 
 <ul>
 <li>
 Enforce sound software engineering practices: iterative development, code reviews, unit testing, integration testing, and automation testing.
 </li>
 <li>
 Review and sign-off on functional and technical specifications; monitor deliverables vs. specifications and provide corrective actions.
 </li>
 <li>
 Champion best practices in design patterns, SOLID principles, and clean architecture.
 </li>
 </ul>
 
 
 Team Growth &amp; Mentorship
 
 
 <ul>
 <li>
 Mentor and train team members on software design, design patterns, SOLID principles, and emerging technologies.
 </li>
 <li>
 Conduct code reviews that are educational &mdash; raise the engineering bar for the whole team.
 </li>
 <li>
 Assess team capabilities and advise the Technical Project Lead on task assignments based on technical strengths.
 </li>
 </ul>
 
 
 Collaboration with Technical Project Lead
 
 
 <ul>
 <li>
 Provide technical feasibility assessments and effort estimates for scope reviews and change requests.
 </li>
 <li>
 Supply technical input for risk assessments, status reports, and delivery decisions.
 </li>
 <li>
 Support client-facing technical discussions and demos when deep technical context is needed.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 9+ years of experience in software engineering.
 </li>
 <li>
 2+ years as a Lead Software Engineer with hands-on technical leadership of cross-functional teams.
 </li>
 <li>
 Strong hands-on experience with .NET Core, C#, and the modern .NET ecosystem.
 </li>
 <li>
 Proficient with frontend technologies (Angular or React).
 </li>
 <li>
 Hands-on experience with software architecture: DDD, Event-Driven Architecture, microservices, and distributed systems.
 </li>
 <li>
 Experience designing and implementing multi-agent AI systems and agent observability.
 </li>
 <li>
 Hands-on with cloud platforms (Azure and/or AWS) including serverless, caching, and API management services.
 </li>
 <li>
 Experience with database replication, high availability, and failover strategies.
 </li>
 <li>
 Hands-on with DevOps tools: CI/CD, source control, Docker, Docker Compose, and Kubernetes.
 </li>
 <li>
 Understanding of security practices: vulnerability scanning (SAST/DAST/SCA), AI endpoint security, and agent authentication.
 </li>
 <li>
 Agile methodology experience.
 </li>
 <li>
 Strong client engagement skills &mdash; this role requires regular interaction with US clients.
 </li>
 <li>
 Self-learner who stays current with software development trends.
 </li>
 </ul>
 
 
 
 
 Benefits:
 
 <ul>
 <li>
 Salary paid in USD
 </li>
 <li>
 Six-month career advancing opportunities
 </li>
 <li>
 Supportive and friendly work environment
 </li>
 <li>
 Premium medical insurance [employee +family]
 </li>
 <li>
 English language development courses
 </li>
 <li>
 Interest-free loans paid over 2.5 years
 </li>
 <li>
 Technical development courses
 </li>
 <li>
 Planned overtime program (POP)
 </li>
 <li>
 Employment referral program
 </li>
 <li>
 Premium location in Maadi and Nasr City
 </li>
 <li>
 Social insurance
 </li>
 </ul>
 
 
</div>

Senior Lead Software Engineer - .Net Full Stack

Etihad

<div>
 Synopsis
 
 
 
 
 The Contact Center Performance Manager for the Dedicated Premium Team will oversee a specialized team focused on providing exceptional service to our highest-value guests. This role ensures that both in-house and outsourced team members deliver outstanding service, maintain high levels of guest satisfaction, and uphold our brand standards.
 
 
 Accountabilities
 
 
 
 
 <ul>
 <li>
 Oversee daily operations of the dedicated premium team within the contact center, managing both in-house and outsourced teams to ensure exceptional service.
 </li>
 <li>
 Define and uphold high-performance standards and service criteria specifically tailored to high-value guest interactions.
 </li>
 <li>
 Track and analyse team performance against key KPIs, with a strong emphasis on service quality and guest satisfaction.
 </li>
 <li>
 Conduct regular training sessions and workshops to elevate team skills and optimize service delivery.
 </li>
 <li>
 Implement clear and effective communication protocols to ensure smooth coordination between in-house teams and outsourced partners.
 </li>
 <li>
 Handle escalated cases from high-value guests, providing prompt resolutions that align with premium service standards.
 </li>
 <li>
 Analyse performance data to identify trends, anticipate needs, and drive strategic improvements.
 </li>
 <li>
 Prepare comprehensive reports on team performance, guest feedback, and operational challenges for senior management review.
 </li>
 <li>
 Cultivate a collaborative environment between in-house and outsourced teams to ensure seamless communication and service continuity.
 </li>
 <li>
 Develop and implement strategies to enhance the Net Promoter Score (NPS) for this premium guest segment, driving initiatives that strengthen guest satisfaction and loyalty.
 
 
 </li>
 </ul>
 Education &amp; Experience
 
 
 
 
 <ul>
 <li>
 Degree level education preferred, or equivalent.
 </li>
 <li>
 Minimum of 7 years customer service experience
 </li>
 <li>
 3+ years of management experience in an inbound/outbound Contact Center (essential)
 </li>
 <li>
 Experience in customer service &amp; in travel sector
 </li>
 <li>
 Six Sigma Green Belt (Black Belt is an advantage)
 </li>
 <li>
 COPC implementation leader
 
 
 </li>
 </ul>
 
 About Etihad Airways
 
 
 
 Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world&rsquo;s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad&rsquo;s codeshare partners, Etihad&rsquo;s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad&rsquo;s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!
 
 
 To learn more, visit etihad.com
 
 
 
 Recruitment Fraud Alert
 
 
 
 Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
</div>

Contact Center Manager - Premium

Lucidya | لوسيديا

<div>
 
 About Lucidya
 
 
 
 Lucidya is a fast-growing SaaS company building AI-powered customer experience solutions for enterprises across the MENA region. Known for our deep expertise in Arabic-first AI, we help organizations understand, serve, and engage their customers at scale.
 
 
 We are now launching a new AI Agents business unit, focused on building AI Agent platforms and solutions to solve critical pain-points in Customer Experience - securely, responsibly, and at scale.
 
 
 
 Role Overview
 
 
 
 As an AI Engineer, you will be responsible for designing, building, and deploying intelligent AI agents that solve real business problems. You will work at the intersection of machine learning, deep learning, and production AI, turning advanced models into reliable, scalable systems used by enterprise customers.
 
 
 This role goes beyond experimentation - you will help take AI from concept to production, ensuring performance, ethical compliance, and real-world impact.
 
 
 You will have the opportunity to showcase your ability to build from 0 to a real solution that drives value
 
 
 What You'll Do
 
 
 
 AI &amp; Agent Development
 
 
 
 <ul>
 <li>
 Design, develop, and optimize AI Agents
 </li>
 <li>
 Build evaluation for AI Agent performance, ensuring that AI Agents are working as expected
 </li>
 <li>
 Research and optimise the way we do things
 </li>
 <li>
 Contribute to the development of the Lucidya AI Agent platform
 
 
 </li>
 </ul>
 
 Production &amp; Scalability
 
 
 
 <ul>
 <li>
 Deploy AI models into production environments with a focus on scalability, performance, and reliability
 </li>
 <li>
 Collaborate on MLOps practices to support continuous integration, monitoring, and improvement
 </li>
 <li>
 Ensure AI systems integrate smoothly with existing platforms and workflows
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Work closely with software engineers, product managers, and domain experts
 </li>
 <li>
 Translate business problems into effective AI solutions with measurable outcomes
 </li>
 <li>
 Contribute to solution design for enterprise solutions and long-term deployments
 
 
 </li>
 </ul>
 
 Governance &amp; Quality
 
 
 
 <ul>
 <li>
 Ensure AI solutions comply with ethical standards, data privacy requirements, and legal regulations
 </li>
 <li>
 Document models, algorithms, workflows, and decisions clearly for internal and external stakeholders
 </li>
 <li>
 Stay up to date with the latest AI research, tools, and best practices; and apply them where valuable
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 What we're looking for
 
 
 
 
 Technical Skills
 
 
 
 <ul>
 <li>
 3+ years of hands-on experience building and deploying AI-driven systems, with a proven track-record of achieving business value from AI agents - not just using self-serve frameworks like n8n
 </li>
 <li>
 Strong programming skills in Python (Java is a plus)
 </li>
 <li>
 Hands-on experience with machine learning and deep learning techniques
 </li>
 <li>
 Practical experience using TensorFlow, OpenAISDK or similar frameworks
 </li>
 <li>
 Experience deploying AI models into production or production-like environments
 </li>
 <li>
 Strong understanding of AI evals and guardrails
 
 
 </li>
 </ul>
 
 Problem-Solving &amp; Mindset
 
 
 
 <ul>
 <li>
 Ability to analyze complex problems and design innovative AI-driven solutions
 </li>
 <li>
 Strong systems thinking, understanding how models behave in real-world environments
 </li>
 <li>
 Curiosity and commitment to continuous learning in a fast-evolving AI landscape
 </li>
 <li>
 Proactivity is key - not just a task doer
 
 
 </li>
 </ul>
 
 Collaboration &amp; Communication
 
 
 
 <ul>
 <li>
 Comfortable working in cross-functional, product-driven teams
 </li>
 <li>
 Able to clearly document and explain technical concepts to diverse stakeholders
 
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Experience with NLP, conversational AI, or agent-based systems
 </li>
 <li>
 Exposure to enterprise AI deployments or SaaS platforms
 </li>
 <li>
 Familiarity with MLOps, monitoring, and model lifecycle management
 </li>
 <li>
 Experience working with multilingual or Arabic language data
 
 
 </li>
 </ul>
 
 Why Join Lucidya's AI Agents Team?
 
 
 
 <ul>
 <li>
 Work on real, enterprise-grade AI agents, not just experiments
 </li>
 <li>
 Shape a new business unit from the ground up
 </li>
 <li>
 Solve meaningful CX and operational challenges across the MENA region
 </li>
 <li>
 Collaborate with a highly skilled AI, data, and product team
 </li>
 <li>
 Build AI that is responsible, scalable, and impactful
 </li>
 </ul>
</div>

AI Engineer (mid-level/senior)

ALEXBANK

<div>
 
 &bull; Develop optimization strategies that increase the bank&rsquo;s search engine results rankings.
 
 
 &bull; Research SEO keywords to use throughout the bank&rsquo;s website and marketing materials for organic SEO success.
 
 
 &bull; Continuous research and analysis of competitor advertising links, tools, and platforms.
 
 
 &bull; Manage SEM campaigns strategies and budgeting.
 
 
 &bull; Update content and website links for maximum optimization and search engine rankings in alignment with relevant stakeholders.
 
 
 &bull; Execute tests, collect and analyze data and results, identify trends and insights in order to achieve maximum ROI in paid search campaigns.
 
 
 &bull; Track, report, and analyze website analytics, initiatives and campaigns.
 
 
 &bull; Monitor daily performance metrics to understand SEO strategy performance.
 
 
 &bull; Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords.
 
 
 &bull; Work with the development team to ensure SEO best practices are properly implemented on different components.
 
 
 &bull; Develop frequent reports of the website performance in accordance to our KPIs.
 
 
 &bull; Manage all bank Messaging platforms (SMS, in-app notifications, 2 way-SMSs, WhatsApp for Business, Live chat, Chatbots, Emails, etc.).
 
 
 &bull; Align with business partners and contact center on managing all ongoing campaigns and manage daily SMSs approvals and dispatching operations.
 
 
 &bull; Manage campaigns performance tracking ensuring achieving maximum ROI.
 
 
 &bull; Align with business partners on best practices to achieve business goals and KPIs.
 
 
 &bull; Monitor system health and performance and handle all customers complains related to messaging services and platforms.
 
 
 &bull; Manage all messaging platforms leads collection, distribution, tracking &amp; optimization.
 
 
 &bull; Develop and analysis monthly reports: Cost, Conversion Rate, Contact Center Feedback etc.
 
 
 &bull; Handle all contracts and messaging portals financing.
 
 
 &bull; Develop frequent market analysis in terms of competitors practices and new trends and initiatives.
 
 
 &bull; Manage the product development with business partners, IT, developers and group product development teams.
 
 
 &bull; Ensure messaging platforms are properly tested and provide business sign-off before deployment to end-users.
 
 
 &bull; Analyze and identify best UX/UI practices to apply through messaging services.
 
 
 &bull; Analyze customers&rsquo; needs, ensuring Chatbot capabilities and dialogue flow covering all customers&rsquo; needs and latest products and events updates.
 
 
 &bull; Ensuring latest technologies are applied when applicable such as Artificial Intelligence
 
 <ul>
 <li>
 Manage ads manager and google analytics and TikTok manager.
 </li>
 </ul>
 
 
 
 
 
 Skills
 
 : &bull; Good communication skills. &bull; Good Writing skills. &bull; Good presentation skills.
 
</div>

Senior Digital Marketing Officer

ZIWO

<div>
 
 Technical Onboarding
 
 
 Specialist
 
 
 (Network &amp; Product)
 
 
 
 📍
 
 Location:
 
 The Greek Campus, Downtown Tahrir Square, Cairo
 
 
 🕒
 
 Type:
 
 Full-time
 
 
 💼
 
 Department:
 
 Onboarding &amp; Delivery Team | Revenue Department
 
 
 💻
 
 Work Setup:
 
 On-site
 
 
 
 About ZIWO
 
 
 
 
 ZIWO
 
 is the leading Cloud Contact Center Solution in the GCC, helping successful companies reach their customers from anywhere with a single interface that brings value to every conversation.
 
 
 As a fast-growing B2B SaaS startup, we&rsquo;re building the future of customer experience. Our all-in-one cloud solution enables voice, messaging, and CRM integrations for forward-thinking companies across the Middle East and beyond. With a global team of 80+ people, ZIWO is the tech company where innovation meets impact.
 
 
 
 About The Role
 
 
 
 We&rsquo;re looking for a
 
 Technical Onboarding
 
 
 Specialist
 
 
 (Network &amp; VoIP)
 
 to join our Cairo team. In this role, you will support the remote technical onboarding of new ZIWO clients by combining SaaS product onboarding with foundational networking and VoIP configuration.
 
 
 You&rsquo;ll work closely with customers to ensure their environments are technically ready, assist with platform activation, and validate network setups remotely to ensure a smooth and successful launch. This role focuses on
 
 product onboarding and technical validation
 
 and does not involve onsite infrastructure implementation.
 
 
 This is a great opportunity for candidates with a networking or telecom background who are looking to grow within a cloud communication and SaaS environment.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Support remote onboarding sessions and coordinate technical activation with clients
 </li>
 <li>
 Assist customers in configuring ZIWO platform setups based on their business needs
 </li>
 <li>
 Perform basic technical readiness checks including network and VoIP validation
 </li>
 <li>
 Assist with SIP configuration, extensions setup, and basic connectivity troubleshooting
 </li>
 <li>
 Validate network setups remotely (IP checks, firewall basics, routing verification, connectivity tests)
 </li>
 <li>
 Support initial call routing, extensions configuration, and call flow validation during onboarding
 </li>
 <li>
 Maintain CRM updates, onboarding documentation, and delivery tracking
 </li>
 <li>
 Escalate complex technical issues to senior network or implementation teams
 </li>
 <li>
 Collect feedback from clients and support post-activation improvements
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Networks, Telecommunications, Computer Science, or a related field
 </li>
 <li>
 1&ndash;3 years of experience in technical onboarding, VoIP support, networking support, telecom delivery, or SaaS implementation roles
 </li>
 <li>
 Basic understanding of networking fundamentals (TCP/IP, routing, NAT, firewall basics)
 </li>
 <li>
 Basic knowledge of VoIP concepts (SIP, RTP, codecs, call flows)
 </li>
 <li>
 CCNA certification preferred or currently pursuing (not mandatory)
 </li>
 <li>
 Familiarity with cloud platforms or contact center solutions is a plus
 </li>
 <li>
 Strong communication, organization, and client-facing skills
 </li>
 <li>
 Fluent in English &amp; Arabic
 
 
 </li>
 </ul>
 
 Why Join ZIWO
 
 
 
 <ul>
 <li>
 Be part of a fast-growing SaaS company shaping the future of customer engagement
 </li>
 <li>
 Work with a collaborative, client-first team passionate about innovation
 </li>
 <li>
 Enjoy a dynamic work environment in the heart of Downtown Cairo
 </li>
 <li>
 Grow your career in cloud communications, networking, and SaaS onboarding
 </li>
 <li>
 Make a real impact for businesses across the region using our platform
 
 
 </li>
 </ul>
 
 ZIWO
 
 is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
</div>

Technical Onboarding Specialist (Network & Product)

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