sales operations specialist

admin and operations officer Jobs in Cairo

admin and operations officer

admin. officer

area manager, fulfillment center operations , cai6 Jobs in Cairo

assistant manager, hr operations Jobs in Cairo

assistant manager, hr operations

head of operations

QStaffers

<div>
 
 
 Description
 
 
 
 
 
 
 
 QStaffers
 
 is currently looking for a
 
 Head of Operations
 
 for one of our partners, a pioneer in the Media Production field!
 
 
 
 
 
 
 About
 
 
 
 
 
 
 The
 
 Head of Production
 
 is the process architect, deadline enforcer, and resource optimizer. They make sure the right people are working on the right things at the right time, and that nothing ships late or over budget.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 &bull;
 
 Workflow &amp; Project Management
 
 
 
 &bull; Own the entire production pipeline from client brief intake to final delivery
 
 
 &bull; Build and maintain a project management system (Notion, ClickUp, or Asana) with standardized templates for every project type (retainer content, one-off shoots, campaigns)
 
 
 &bull; Run daily standups (15 min max) to track progress, flag blockers, and reassign resources
 
 
 &bull; Enforce scope boundaries &mdash; any client request outside the agreed SOW gets escalated, not absorbed
 
 
 &bull; Create and maintain a capacity planning board: who is working on what, who has bandwidth, what&rsquo;s coming next week
 
 
 
 
 
 &bull;
 
 Resource &amp; Vendor Management
 
 
 
 &bull; Manage the freelance bench: maintain a roster of 10&ndash;15+ vetted freelancers (editors, videographers, graphic designers, motion designers, copywriters) with pre-negotiated rates
 
 
 &bull; Assign freelancers to projects based on skill match, availability, and budget
 
 
 &bull; Track vendor performance via scorecards after every project (quality, timeliness, communication, cost accuracy)
 
 
 &bull; Negotiate and maintain Master Service Agreements (MSAs) with all recurring vendors
 
 
 &bull; Source new vendors when capacity gaps emerge
 
 
 
 
 
 &bull;
 
 AI Workflow Integration
 
 
 
 &bull; Identify and implement AI tools that reduce production time and cost (e.g., Opus Clip for social cuts, CapCut AI for subtitling, Runway/Kling for motion, ElevenLabs for VO, Midjourney for moodboards)
 
 
 &bull; Track and report on efficiency KPIs: deliverables per shoot day, hours per deliverable, cost per deliverable
 
 
 &bull; Train the creative team on AI-augmented workflows and ensure adoption
 
 
 &bull; Maintain an internal AI toolkit document that is updated monthly
 
 
 
 
 
 &bull;
 
 Financial Discipline
 
 
 
 &bull; Build project budgets before work begins and track actuals against budget weekly
 
 
 &bull; Flag any project trending above 90% of budget before it hits 100%
 
 
 &bull; Track project-level gross margin and report monthly to MD
 
 
 &bull; Enforce payment milestones: 50% upfront, 30% on draft, 20% on delivery (or agreed terms)
 
 
 &bull; Manage invoicing cadence with the finance/ops coordinator
 
 
 
 
 
 &bull;
 
 Reporting &amp; Communication
 
 
 
 &bull; Provide a weekly operations dashboard to the MD: projects in progress, on-time rate, margin alerts, team utilization, upcoming deadlines
 
 
 &bull; Provide a monthly NXC brief (1-page summary): operational health, risks, capacity outlook
 
 
 &bull; Escalate risks proactively &mdash; the MD should never be surprised
 
 
 
 
 
 
 Requirements
 
 
 
 &bull; 3&ndash;6 years of experience in project management or operations in a creative agency, production house, or digital marketing agency
 
 
 &bull; Proven experience managing multiple concurrent projects with overlapping deadlines
 
 
 &bull; Hands-on proficiency with at least one PM tool (Notion, ClickUp, Asana,
 
 Monday.com
 
 , or Trello)
 
 
 &bull; Experience managing freelancer pools and external vendors
 
 
 &bull; Strong financial literacy: ability to build and track project budgets, understand margin, and flag cost overruns
 
 
 &bull; Fluent in Arabic (native) and professional English (written and spoken)
 
 
 &bull; Based in Cairo or willing to relocate
 
 
 &bull; Experience in a video production or content creation environment specifically (not just general marketing)
 
 
 &bull; Familiarity with AI tools for content production (doesn&rsquo;t need to be an expert, but must be curious and willing to learn fast)
 
 
 &bull; Experience building operational processes from scratch (not just inheriting existing ones)
 
 
 &bull; Understanding of Egyptian freelance market rates for creative talent
 
 
 &bull; Experience with Odoo, Zoho, or similar business management platforms
 
 
 &bull; Process-obsessed: finds satisfaction in building systems, checklists, and repeatable workflows
 
 
 &bull; Assertive but diplomatic: can push back on scope creep from clients and unrealistic timelines from creatives without creating conflict
 
 
 &bull; Detail-oriented to the point of being annoying about it &mdash; nothing falls through the cracks
 
 
 &bull; Calm under pressure: agency life means last-minute changes; this person doesn&rsquo;t panic, they reprioritize
 
 
 &bull; Data-driven: makes decisions based on numbers, not gut feel
 
 
 &bull; NOT a creative &mdash; this is intentional. We need someone whose identity is operational excellence, not someone who gets pulled into doing design or editing work
 
 
 
</div>

Head of Operations

COA Holding Company

<div>
 
 Job Title:
 
 Head of Sales
 
 
 
 Job Summary
 
 
 
 
 We are looking for a strategic and results-driven Head of Sales
 
 to lead and scale our telesales operations. The ideal candidate will have extensive experience in sales leadership, a strong background in
 
 Learning &amp; Development
 
 , and solid exposure to the
 
 medical field
 
 . This role is responsible for driving revenue growth, building high-performing teams, and enhancing overall sales effectiveness.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead, manage, and scale the telesales and sales teams to achieve revenue targets and KPIs.
 </li>
 <li>
 Develop and execute sales strategies to drive business growth and market expansion.
 </li>
 <li>
 Oversee inbound and outbound sales operations, ensuring high performance and quality standards.
 </li>
 <li>
 Design and implement sales training and development programs in collaboration with the Learning &amp; Development function.
 </li>
 <li>
 Monitor sales performance metrics, analyze data, and provide strategic insights to senior management.
 </li>
 <li>
 Establish and enforce sales processes, policies, and best practices.
 </li>
 <li>
 Drive continuous improvement in sales performance, conversion rates, and customer experience.
 </li>
 <li>
 Manage escalations and key client relationships to support business growth.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Minimum 7&ndash;10 years of experience in sales, telesales, or commercial roles.
 </li>
 <li>
 At least 3&ndash;5 years in a leadership or head role.
 </li>
 <li>
 Strong background in Learning &amp; Development is highly preferred.
 </li>
 <li>
 Experience in the medical or healthcare sector is a must.
 </li>
 <li>
 Proven track record of achieving and exceeding sales targets.
 </li>
 <li>
 Strong leadership, strategic thinking, and decision-making skills.
 </li>
 <li>
 Excellent communication, coaching, and team development abilities.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 
 Bachelor&rsquo;s degree in Business Administration, Marketing, Pharmacy, Healthcare Management, or a related field.
 
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 How To Apply
 
 
 
 
 Interested candidates can apply through mail to:
 
 
 
 Shams.elbeltagy@coaholding.com
</div>

Head Of Sales

Hassan Allam Holding

<div>
 
 We are currently looking for a
 
 Site Admin Coordinator
 
 to join our team on-site and support the daily administrative operations of our construction projects.
 
 
 🔹
 
 Location:
 
 Site-Based
 
 
 🔹
 
 Experience:
 
 Minimum
 
 4 years
 
 
 
 
 Requirements:
 
 
 
 &bull; Previous experience in
 
 construction or real estate development sites
 
 
 
 &bull; Strong administrative and organizational skills
 
 
 &bull; Ability to coordinate with site teams and head office
 
 
 &bull; Good knowledge of
 
 Microsoft Office
 
 
 
 
 Key Responsibilities:
 
 
 
 &bull; Manage site documentation and filing systems
 
 
 &bull; Track attendance, leaves, and site records
 
 
 &bull; Coordinate communication between site and head office
 
 
 &bull; Prepare reports, meeting minutes, and administrative documents
 
 
 &bull; Handle and follow up on
 
 financial matters related to site administration
 
 when required.
 
 
 &bull; Supervise
 
 buffet staff and cleaning personnel
 
 to ensure proper performance, quality of service, and professional appearance.
 
 
 &bull; Ensure offices and site facilities are properly maintained and equipped with the
 
 necessary tools, supplies, and services
 
 .
 
 
 &bull; Monitor the overall
 
 cleanliness, organization, and service standards
 
 within the site offices and facilities.
 
 
 &bull; Coordinate with relevant departments to resolve
 
 operational or administrative issues
 
 affecting the site.
 
</div>

Site Admin coordinator

Deutsche Bahn

<div>
 Railways for the world of tomorrow.
 
 
 Deliver Egypt&rsquo;s first High Speed Rail Service with DBEE. DBEE is a joint venture between DB International Operations and Elsewedy Electric. DB International Operations provides rail operations and maintenance worldwide; Elsewedy Electric, global energy and infrastructure solutions provider. Together, we combine strong local capabilities with proven global railway expertise to enable efficient, safe and sustainable passenger and freight mobility on Egypt&rsquo;s first High Speed Rail network. We are looking for transport and mobility professionals with substantial experience in railway operations and projects in Egypt or worldwide. Join us to deliver this landmark project in Cairo.
 
 
 Reporting to the Head of IT, the Manager IT is responsible for building, running, and continuously improving the IT operations pillar of a greenfield high-speed railway organization in Egypt. This is a foundational role where you will shape how IT operations is structured and run, with full ownership over infrastructure, platforms, networks, and service delivery. The role is focused on operational excellence and execution, turning agreed standards and architectural direction into reliable, secure, day-to-day IT operations. You are successful when IT services are stable and secure, the team operates with clarity and ownership, and cybersecurity standards are embedded into how the organization works from day one. You will set the IT security standards for the department, define how they are implemented, and ensure they are upheld as the organization grows.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Build the IT operations function from the ground up, establishing processes, tooling, service standards, and team structures in a fast-growing greenfield environment.
 </li>
 <li>
 Ensure reliable and secure operation of all core IT platforms including identity, collaboration, endpoint, cloud, and network services, with clear service levels and continuity plans in place.
 </li>
 <li>
 Set and own the organization's IT cybersecurity posture, defining and enforcing security policies, hardening standards, and patching compliance across all IT domains.
 </li>
 <li>
 Lead IT security incident response from detection through containment and resolution, ensuring findings feed back into prevention and stronger standards.
 </li>
 <li>
 Oversee IT service delivery and the Service Desk function, ensuring end users are well supported and ITIL processes are fit for purpose as the organization scales.
 </li>
 <li>
 Maintain a secure and well-performing network and infrastructure environment, balancing accessibility with strong access controls and proactive monitoring.
 </li>
 <li>
 Recruit, develop, and grow a multidisciplinary IT operations team, building capability and ownership at every level as headcount increases across hiring waves.
 </li>
 <li>
 Manage vendor relationships and contracts for managed services, software, and licensing, keeping delivery and spend accountable.
 </li>
 <li>
 Ensure governance practices are upheld across IT operations including access reviews, change management, and audit readiness.
 </li>
 <li>
 Track and report on operational and security KPIs, using data to communicate risk and performance clearly to the Head of IT and broader stakeholders.
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree in IT, Computer Science, or a related field; a focus on cybersecurity or infrastructure is a plus.
 </li>
 <li>
 4-6 years of experience in IT operations or infrastructure, with exposure to cybersecurity responsibilities and readiness to take on team leadership.
 </li>
 <li>
 Proven ability to build and structure IT operations in a scaling or greenfield environment, comfortable with ambiguity and able to establish order without everything being defined upfront.
 </li>
 <li>
 Hands-on experience with Microsoft 365, Azure AD/Entra, Intune/MDM, and Windows client/server environments.
 </li>
 <li>
 Solid networking fundamentals with the confidence to make decisions on routing, firewalls, VPN, and access controls.
 </li>
 <li>
 Practical cybersecurity skills across hardening, patch and vulnerability management, endpoint protection, and access control, with the confidence to set standards others will follow.
 </li>
 <li>
 A security-by-default mindset, embedding security into how things are built and run from the start.
 </li>
 <li>
 People-oriented and a natural coach, creating clarity, delegating well, and investing in the growth of those around you.
 </li>
 <li>
 Relevant certifications are a plus, particularly ITIL 4 Foundation, ISO/IEC 27001, CompTIA Security+, and Microsoft AZ-104 or CCNA.
 </li>
 <li>
 Arabic required; strong professional English essential.
 </li>
 </ul>
</div>

Manager IT (f/m/d)

Ericsson

<div>
 
 About This Opportunity
 
 
 
 Ericsson is looking for a Head of Integration Services Hub1 within Service Line (SL) Business and Operations Systems (BOS) as a key leadership role part of BOS Delivery Excellence, responsible for leading the service excellence. The role focuses on services business pre-sales and overlooks integrated delivery models setup including System Integration, Application Development &amp; Maintenance , and IT Managed Services.
 
 
 This role reports to the Head of SL BOS Delivery Excellence for MEMA and will be part of BOS Delivery Excellence Leadership team.
 
 
 What You Will Do:
 
 
 <ul>
 <li>
 Lead BOS service excellence, managing team of senior services professionals.
 </li>
 <li>
 Accountable for services engagement and pre-sales including target topline and profitability.
 </li>
 <li>
 Responsible for aligning with Solution Area on Services GTM and drive services offering build up , presales and delivery engagements for the EMEA region.
 </li>
 <li>
 Secure service delivery readiness through competence planning inline with business and portfolio evolution.
 </li>
 <li>
 Senior People Manager of own unit and a senior Leader across matrixed organization extending to solution line professionals in other CU BOS, BOS solution lines and SD/SDU units.
 </li>
 <li>
 Adopt, position and expand integrated service delivery offerings; with focus on customer value realization, delivery efficiency, and adapting to different commercial models.
 </li>
 <li>
 Champion delivery efficiency initiatives in collaboration with program management, CU BOS SL and SD/SDU.
 </li>
 <li>
 Set Individual Performance and Development goals for members with regular check-ins.
 </li>
 <li>
 Responsible for team dimensioning; and Cost Center Responsible to deliver over-Absorption target and required Utilization/Billability.
 </li>
 <li>
 Drive a Knowledge Sharing and Asset building culture across their community.
 </li>
 <li>
 Instill a culture of add-on sales and customer value maximization.
 
 
 </li>
 </ul>
 What You Will Bring:
 
 
 <ul>
 <li>
 12+ years of experience in telecom industry with leadership track record in professional services including system integration, application development &amp; maintenance, and IT managed services.
 </li>
 <li>
 Deep understanding of BOS portfolio including products and services.
 </li>
 <li>
 University degree in ICT/Engineering. A graduate degree such as an MBA is a plus.
 </li>
 <li>
 Strong People Manager track record leading Senior Team members and leading Leaders.
 </li>
 <li>
 Deep Telecom knowledge including understanding of Telecom networks, OSS &amp; BSS components and familiarity with TmForum (eTOM, SID, TAM)
 </li>
 <li>
 Advanced experience with IT Systems and Integration
 </li>
 <li>
 OSS and BSS full stack integrations and surrounding ecosystems
 </li>
 <li>
 API management &amp; microservice architecture
 </li>
 <li>
 Cloud-Native &amp; Platform transformation
 </li>
 <li>
 Data analytics, AI/ML applications in service operations
 </li>
 <li>
 In depth knowledge of different SDLC methodologies including Agile, Waterfall and DevOps approaches.
 </li>
 <li>
 Proven experience with MS IT and ADM related frameworks &ndash; ITIL, COBIT &amp; SAFe
 </li>
 <li>
 Demonstrated experience leading cross-functional highly matrixed and globally distributed teams.
 </li>
 <li>
 Recommended certifications (external): ITIL, Lean Six Sigma, PMP
 </li>
 <li>
 Recommended certifications (internal): MSCOO, ICT PD JS8 GIAP certification
 </li>
 <li>
 Strong consultative, presentation, and communication skills
 </li>
 <li>
 Proven track record to deliver results within a time sensitive and high-pressure environment.
 </li>
 <li>
 Highly proficient collaboration skills
 </li>
 <li>
 Solid ability to communicate effectively at executive levels.
 </li>
 <li>
 In-depth knowledge of running Organizational and Solution Level Governance.
 </li>
 <li>
 Fluent in English; additional languages are a plus.
 
 
 </li>
 </ul>
 Note: There are a total of 4 Head of Integration Services Hub vacancies with the same responsibility and skills requirements.
 
 
 Ericsson South Africa recruits in line with its Employment Equity plan and will therefore give preference to suitably qualified candidates who are members of designated groups. Would you like to take a tour to &ldquo;Life at Ericsson MEA&rdquo;, visit short video Click Here
 
 
 
 Why join Ericsson?
 
 
 
 At Ericsson, you&acute;ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what&acute;s possible. To build solutions never seen before to some of the world&rsquo;s toughest problems. You&acute;ll be challenged, but you won&rsquo;t be alone. You&acute;ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
 
 
 
 What happens once you apply?
 
 
 
 Click Here to find all you need to know about what our typical hiring process looks like.
 
 
 Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
 
 
 
 Req ID:
 
 776664
</div>

Head of  BOS Integrated Services Hub 1

Emirates NBD Egypt

<div>
 
 
 Job Duties &amp; Responsibilities:
 
 
 <ul>
 <li>
 Handling resignations by keeping a record of resigned staff, conducting exit interviews and responding to reference checks sent by different entities.
 </li>
 <li>
 Tackling the internal mobility process starting from posting internal vacancies on Portal), selecting applicants as per the eligibility criteria and following up with applicants' acceptance till transfer memo is issued.
 </li>
 <li>
 Attending meetings and providing reports (for example: MoM) when needed or requested.
 </li>
 <li>
 Providing overall support to Business Partners and tackling Business requests in full alignment with the relevant BP.
 </li>
 <li>
 Keeping track of job descriptions and updating them in line with Head of Departments and relevant BP.
 </li>
 <li>
 Assisting the HR Operations team in creating charts.
 </li>
 <li>
 Providing support to staff on unpaid leave by regularly updating them with posted internal vacancies, required competences and handling their inquiries.
 </li>
 <li>
 Ensure All people data are updated and accurate and aligned with HR Records: ex. Allocations, Organization Charts, Resignations and hiring
 </li>
 <li>
 Reporting &amp; MIS analysis of all cross-business initiatives are delivered insightfully for decision making &amp; for quality checking.
 </li>
 <li>
 Ensure reports are updated.
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in business administration or a relevant discipline.
 </li>
 <li>
 Fresh graduate or at least 1 year of experience in Human Resources field.
 </li>
 </ul>
 
 
</div>

HR Business Partner Coordinator

Winsome Outsourcing Services

<div>
 
 
 Key Responsibilities
 
 
 
 &bull; Develop B2B partnerships with travel agencies, tour operators, and religious travel organizers.
 
 
 &bull; Promote and sell Al Hussam services including:
 
 
 &bull; Hajj &amp; Umrah packages
 
 
 &bull; Tourism and DMC programs in Saudi Arabia
 
 
 &bull; Hotel accommodation packages
 
 
 &bull; Transportation services in partnership with ZAER Transportation
 
 
 &bull; Tanfeethi and VIP services
 
 
 &bull; MICE and corporate travel programs
 
 
 &bull; Identify new business opportunities in North Africa, Europe, and other target markets.
 
 
 &bull; Manage relationships with key travel agents and ensure strong partner engagement.
 
 
 &bull; Support the recruitment and onboarding of new agents working with Al Hussam Tourism.
 
 
 &bull; Represent the company in tourism exhibitions, travel trade meetings, and B2B platforms.
 
 
 &bull; Work closely with the head office in Saudi Arabia to coordinate pricing, operations, and program development.
 
 
 &bull; Prepare regular sales activity reports and market intelligence updates.
 
 
 &bull; Achieve assigned sales targets across different product categories.
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in Tourism, Business Administration, or related field.
 
 
 &bull; 5&ndash;8 years of experience in travel industry sales.
 
 
 &bull; Strong knowledge of Hajj and Umrah travel market.
 
 
 &bull; Experience working with international tour operators and travel agencies.
 
 
 &bull; Established network within the travel industry in Egypt or surrounding markets.
 
 
 &bull; Strong communication and negotiation skills.
 
 
 &bull; Proficiency in Arabic and English languages.
 
 
 
</div>

Regional Sales Manager – Hajj & Umrah

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