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head of operations

Pay10 Egypt

<div>
 
 
 About Company
 
 
 
 Pay10.com is a UAE-headquartered fintech company licensed and regulated by the Central Bank of the UAE under the Retail Payment Services &amp; Card Schemes (RPSCS), Stored Value Facilities (SVF), and Open Finance frameworks.
 
 
 
 
 
 As part of our regional growth, we&rsquo;re expanding into
 
 Egypt
 
 one of the fastest-growing fintech markets in the MENA region.
 
 Pay10 Egypt
 
 will bring cutting-edge digital payment solutions to businesses and consumers, including payment gateway services, merchant acquiring, cross-border transfers, and open finance capabilities.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Business Support
 
 :
 
 <ul>
 <li>
 Develop and implement operational strategies that align with business objectives and drive efficiency
 </li>
 <li>
 Share best practice for internal process setup and excellent customer experience
 </li>
 <li>
 Lead the process setup for transaction flows, fund movement, reconciliation and settlement
 </li>
 <li>
 Lead process setup and update for new product launch and additional service offered
 </li>
 <li>
 Participate and sign off system development, UAT and Go live
 </li>
 </ul>
 
 
 Team Management:
 
 
 <ul>
 <li>
 Lead and motivate a team, fostering collaboration and high performance
 </li>
 <li>
 Optimize operational policies and procedures to enhance service delivery.
 </li>
 <li>
 Define and monitor KPIs, ensuring adherence to quality and compliance standards.
 </li>
 <li>
 Oversee resource allocation to ensure cost-effectiveness
 </li>
 </ul>
 
 
 Stakeholder Management:
 
 
 <ul>
 <li>
 Collaborate with internal and external stakeholders to maintain operational excellence.
 </li>
 <li>
 Participating in vendor selection process based on market study
 </li>
 <li>
 Lead and represent Operations function for internal and external Audits
 </li>
 </ul>
 
 
 Operations Centre:
 
 
 <ul>
 <li>
 Setup and Lead Operations Centre providing round the clock support to Merchants and Consumer
 </li>
 <li>
 Regular monitoring the performance of representatives and support function
 </li>
 <li>
 Monitor on SLA and TAT for query and issue resolution
 </li>
 <li>
 Monitor on overall uptime and availability of support function
 </li>
 <li>
 Work closely with Sales and Product on digital APM offering and post-sales support
 </li>
 </ul>
 
 
 Payment Domain expertise:
 
 
 <ul>
 <li>
 Define and implement workflows for Digital wallet and Pre-Paid Card usage
 </li>
 <li>
 Manage dispute, refund, reversal and settlement flows within TAT
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Finance, Operations Management, or a related field (Master&rsquo;s preferred).
 </li>
 <li>
 10+ years of experience in operations within the payments, fintech, or banking industry.
 </li>
 <li>
 Strong understanding of payment systems, merchant acquiring, and digital wallet operations.
 </li>
 <li>
 Experience in managing fund flow, settlement, and reconciliation processes.
 </li>
 <li>
 Proven experience in leading large operations teams and setting up new business processes.
 </li>
 <li>
 Excellent stakeholder management and vendor negotiation skills.
 </li>
 <li>
 Strong analytical, organizational, and leadership capabilities.
 </li>
 <li>
 Familiarity with local regulatory and compliance requirements within the financial services sector.
 </li>
 </ul>
</div>

Head of Operations

WalaPlus

<div>
 
 
 Job Summary
 
 
 
 We are looking for a proactive and experienced
 
 HR Business Partner
 
 to oversee all HR and administrative functions for WalaPlus&rsquo; Egypt office. In this role, you will ensure smooth day-to-day HR operations, drive recruitment efforts, and maintain full compliance with Egyptian labor laws and company policies. You will act as a trusted partner to the business, supporting local teams while aligning HR practices with WalaPlus&rsquo; people strategy and culture of growth, collaboration, and engagement.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Lead the full recruitment cycle for the Egypt office, including sourcing, interviewing, and onboarding, to ensure a seamless hiring experience for new team members.
 </li>
 <li>
 Oversee all daily HR operations, including employee records, payroll inputs, attendance tracking, and leave management, ensuring full compliance with company policies and Egyptian labor regulations.
 </li>
 <li>
 Manage government-related documentation and accounts, such as social insurance, labor office requirements, and medical insurance, with accuracy and timely updates.
 </li>
 <li>
 Handle office administration and operational logistics, including procurement, services, maintenance, and vendor coordination, in collaboration with the Head Office.
 </li>
 <li>
 Organize employee engagement activities and internal events in partnership with the Head Office to foster a positive, inclusive, and high-performing workplace culture.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.
 </li>
 <li>
 6+ years of progressive HR experience, including at least 2 years in a supervisory or business partner role.
 </li>
 <li>
 Strong knowledge of Egyptian labor laws and compliance practices.
 </li>
 <li>
 Hands-on experience with HR systems and Applicant Tracking Systems (ATS).
 </li>
 <li>
 Experience in technology-driven or service-based organizations is preferred.
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to build trust and influence across teams.
 </li>
 <li>
 Fluent in Arabic and English.
 </li>
 </ul>
</div>

HR Business Partner

Banque Misr

<div>
 
 Job Description
 
 
 
 
 
 Ensures that corporate banking operations comply with the Central Bank of Egypt (CBE) regulations, AML/CFT laws, and consumer protection requirements. The role provides regulatory guidance, support in mitigating compliance risks, and ensures policies and procedures align with evolving regulatory frameworks.
 
 
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 1. Provide regulatory guidance to corporate and SME banking teams on compliance with CBE regulations, AML/CFT laws, and financial crime prevention policies.
 
 
 2. Advise business units on regulatory compliance in new product development, syndicated loans, trade transactions, and fintech collaborations.
 
 
 3. Participate in assessing compliance risks associated with corporate lending, KYC due diligence, trade finance, and high-risk transactions and escalate high-risk issues of non-compliance to the Head of Regulatory Advisory &ndash; Corporate.
 
 
 4. Coordinate with CBE in order to obtain the initial, exceptional, and final approval for the corporate and SME products and services.
 
 
 5. Ensure corporate and SMEs Teams comply with CBE requirements, regulations, instructions, and approvals.
 
</div>

Regulatory Compliance Advisory - Corporate

Mirage

<div>
 
 
 Job Description:
 
 
 
 The HR Operations Officer responsible for aligning HR practices with Mirage Misr&rsquo;s business objectives while coordinating HR activities for the Egypt operation. Working closely with the HR team in the Dubai Head Office, he/she will support the implementation of HR processes for Mirage Misr, ensuring compliance with Egyptian labour law and smooth coordination across all HR functions. This role will be essential in ensuring the efficient start-up and ongoing growth of Mirage Misr while maintaining alignment with Mirage&rsquo;s regional direction and standards. The HR Operations officer will be responsible for delivering accurate, timely, and efficient HR administrative and operational support throughout the employee lifecycle.
 
 
 
 
 
 
 Qualifications and Experience
 
 
 <ul>
 <li>
 Strong HR operations and coordination skills
 </li>
 <li>
 3 to 5 years of experience in HR
 </li>
 <li>
 Familiarity with Labour law in Egypt
 </li>
 <li>
 Proficiency in English &amp; Arabic
 </li>
 <li>
 Strong organisational and documentation skills
 </li>
 <li>
 Service-oriented and proactive approach.
 </li>
 <li>
 Excellent interpersonal, negotiation, and problem-solving skills
 </li>
 <li>
 Knowledge of HR systems, databases and HR Metrics
 </li>
 <li>
 Proficient in MS Office (Excel, Word, PowerPoint).
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Ensure smooth HR operations by effectively managing documentation, reporting, and day-to-day coordination between the Egypt office and Dubai HQ
 </li>
 <li>
 Drive the local execution of all HR processes, including recruitment, onboarding, employee relations, performance management, and offboarding for Mirage Misr operations in coordination with HR management in Dubai.
 </li>
 <li>
 Maintain accurate and confidential employee records while updating HR systems and databases.
 </li>
 <li>
 Ensure company policies and procedures are legally compliant with the Egypt Labour Law
 </li>
 <li>
 Support employee relations by addressing inquiries and assisting with disciplinary or grievance procedures under Dubai HR&rsquo;s guidance
 </li>
 <li>
 Support medical Insurance renewal processes for the Company Group Insurance policy and all HR local vendor management processes
 </li>
 <li>
 Act as a local point of contact for HR-related matters in Mirage Misr
 </li>
 <li>
 Leverage HR data and reporting capabilities to support the business in people related matters
 </li>
 <li>
 Drive Employee engagement in Mirage Misr, including surveys and feedback analysis to execute local engagement initiative with management
 </li>
 </ul>
 
 
 
 
 Only shortlisted candidates will be contacted.
 
 
 
</div>

HR Operations Officer

Keys Recruiters

<div>
 
 
 Job Title: HR Manager
 
 
 
 
 Location:
 
 [Madinaty,Egypt]
 
 
 
 Employment Type:
 
 Full-time
 
 
 
 Industry:
 
 [Manufacturing]
 
 
 
 Start Date:
 
 [Immediately]
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Lead all HR operations at the plant level, ensuring seamless coordination with Head Office HR.
 </li>
 <li>
 Oversee recruitment, onboarding, and manpower planning for staff and contractual workforce.
 </li>
 <li>
 Drive employee engagement, motivation, and welfare initiatives.
 </li>
 <li>
 Ensure compliance with local labour laws and statutory requirements.
 </li>
 <li>
 Manage performance appraisal and competency development processes.
 </li>
 <li>
 Maintain harmonious industrial relations and handle disciplinary matters.
 </li>
 <li>
 Partner with plant leadership to support productivity, retention, and workforce stability.
 </li>
 <li>
 Prepare HR budgets, MIS, and manpower reports for management review.
 </li>
 <li>
 Oversee payroll inputs, attendance, and HRIS management.
 </li>
 <li>
 Champion health, safety, and ethical workplace practices.
 </li>
 </ul>
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 HR strategy and policy implementation
 </li>
 <li>
 Leadership and decision-making
 </li>
 <li>
 Industrial relations and statutory compliance
 </li>
 <li>
 Strong interpersonal and communication skills
 </li>
 <li>
 Recruitment and talent management
 </li>
 <li>
 Integrity and fairness
 </li>
 <li>
 Employee engagement and performance management
 </li>
 <li>
 Problem-solving and conflict resolution
 </li>
 <li>
 HR analytics and reporting
 </li>
 <li>
 Strategic thinking with hands-on execution
 </li>
 </ul>
 
 
 Industry:
 
 Manufacturing
 
 
 
 Years of Experience:
 
 
 
 8 to 12 years of progressive HR experience, with at least 3 years in a managerial role within a manufacturing or plant setup.
 
</div>

Human Resources Manager

Froneri Egypt

<div>
 
 
 Job Overview
 
 
 
 
 
 
 Supervision of all Maintenance activities within fleet department, ensure compliance in all fleet services activities nationwide.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 <ul>
 <li>
 Ensure correct budget &amp; actual HC allocation on System.
 </li>
 <li>
 Participate on quarterly DF preparation.
 </li>
 <li>
 Control of creation &amp; renewal of 3rd party contracts related to Fleet Dep.
 </li>
 <li>
 Follow up with P2P for PR/PO &amp; payments to supplier.
 </li>
 <li>
 Follow up SLA with responsible supervisors &amp; fleet services performed in all DCs.
 </li>
 <li>
 Follow up the monthly expenses &amp; prepare weekly/monthly reports &amp; analysis (Actual Vs budget expenses) and any reports required from his manager.
 </li>
 <li>
 Follow up with licenses 3rd party in all licenses process including license renewal and related license expenses.
 </li>
 <li>
 Follow up the monthly HC report &amp; analysis (Actual Vs budget HC regular &amp; seasonal with variance justification).
 </li>
 <li>
 Responsible for all Maintenance KPIs and maintaining FRONERI values.
 </li>
 <li>
 Responsible for all Work orders (PM02 &amp; PM03) process.
 </li>
 <li>
 Responsible for misuse &amp; accident reports and analysis in all DCs.
 </li>
 <li>
 Responsible for new spare parts inspection as a head of the committee.
 </li>
 <li>
 Responsible to review all Quires reports related to his job responsibilities.
 </li>
 <li>
 Responsible for scraping process frequently according to FRONERI Guideline and standards.
 </li>
 <li>
 Adhere to SHE &amp; Security policies and procedures in all site activities; also, to ensure that his subordinates are following the same rules.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Education: Bachelor's Degree in Engineering
 </li>
 <li>
 Major: Mechanical or Automotive
 </li>
 <li>
 Experience: 1-3 years of experience in relevant operations
 </li>
 <li>
 Excellent Communication skills
 </li>
 </ul>
 
 
</div>

Fleet Supervisor

Majid Al Futtaim

<div>
 
 JOB TITLE
 
 
 
 Administrator | MAF Entertainment
 
 
 
 Role Summary
 
 
 
 Oversees reception and administrative functions at the Head Office, ensuring a professional experience for visitors and clients. Provides comprehensive support to senior management through calendar management, travel arrangements, meetings, reports, and overall administrative assistance.
 
 
 
 ROLE PROFILE
 
 
 
 <ul>
 <li>
 To give visitors a positive impression of the MAF &amp; MAFE culture by behaving in a professional and helpful manner.
 </li>
 <li>
 Receive CVs from applicants on a regular basis and send them to the relevant HR Manager promptly.
 </li>
 <li>
 Allocate and book meeting rooms for employees when requested.
 </li>
 <li>
 Responsible for dispatching documents and parcels through Courier.
 </li>
 <li>
 Fill in forms on behalf of Senior Management ex. Business Travel Allowance (BTAs)
 </li>
 <li>
 Supervising day-to-day operations of the administrative department and staff members (driver(s)/office boy(s))
 </li>
 <li>
 Handling all office utilities-related invoices and payments follow-up as per finance.
 </li>
 <li>
 Carry out general administrative duties as requested by the line manager.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Should have 2-3 years of work experience in administrative.
 </li>
 <li>
 Be able to deal with different nationalities in a courteous and helpful manner.
 </li>
 <li>
 Good organizational skills, punctual and hard-working.
 </li>
 <li>
 Proficient knowledge of MS Suite.
 </li>
 <li>
 Patient and good ability to handle high-pressure situations.
 </li>
 <li>
 Understand the organization of MAFE Egypt, the main elements of its business, and the key executives and employees.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Administrator

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