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sales operations specialist

The Address Investments

<div>
 
 
 Company Description
 
 
 
 
 
 The Address Investments is a leading real estate company with a strong presence in Egypt and the Middle East, dedicated to delivering exceptional customer service in the real estate market. Our team, composed of expert consultants, works to help clients find their dream homes by offering a wide variety of developments tailored to their budget. We prioritize a unique approach to client relationships, offering personalized presentations of projects without being tied to specific developments, ensuring clients receive the best options and deals available. With a commitment to high-quality service and teamwork, The Address Investments focuses on creating a comfortable and supportive environment for both clients and team members, underscoring the family-like culture within our company.
 
 
 
 
 
 Overall Purpose of the Job:
 
 
 
 
 
 The Senior Sales Operations Specialist is responsible for managing the validation of customer data, managing deal statuses, and ensuring the accuracy of sales operations activities related to sales team and developers. This role involves coordinating communication between various stakeholders, ensuring compliance with incentive schemes, and maintaining accurate records of transactions and customer information.
 
 
 
 
 
 Role &amp; Responsibilities:
 
 
 
 
 
 1. Validate customer data on the TCR, including customer information, payment plans, and other relevant details to ensure accuracy.
 
 
 2. Help Follow up with sales teams to update deal statuses (e.g., cancelled, reserved, contracted).
 
 
 3. Monitor that all deals are captured and recorded in the system.
 
 
 4. Assist in reviewing incentives, comparing them against the incentive scheme status, contracts, and down payment fulfillment.
 
 
 5. Assist in Review required documents and paperwork completed by program users regarding deals, reporting any missing data or discrepancies.
 
 
 6. Help Follow up regarding program users&rsquo; and developers&rsquo; commissions, ensuring timely collection and reconciliation.
 
 
 7. Assist in Proceeding with the program users commissions.
 
 
 8. Align with developers during unit launches, confirming the units to be launched based on TAI&rsquo;s agreed-upon quota.
 
 
 Educational background, Skills, and Experience required:
 
 
 
 
 
 &middot; Minimum of 3-4 years of experience with a proven success record preferably in real estate developer.
 
 
 &middot; Experienced in creating sales reports: daily Sales reports and sales rankings
 
 
 &middot; Professional in data analysis and dashboards creation
 
 
 &middot; Experienced in legal papers for brokers
 
 
 &middot; High communication skills as he will be the center point of communication with the other supporting functions.
 
 
 &middot; Ability to multitask, prioritize work effectively, and manage stakeholders' expectations.
 
 
 &middot; Bachelor&rsquo;s degree in business administration or any relevant field
 
 
 &middot; Ability to work collaboratively in a fast-paced, dynamic environment.
 
</div>

Sales Operations Specialist

Comstor UK

<div>
 
 The role will be required to interact with customers both internal and external, also managing any orders that fall outside the normal Order Process from the BPO, resolving all discrepancies, moving customer purchase orders through the ERP system to be shipped &amp; invoiced. The role will drive excellent pre invoice customer service by responding to requests and queries in a timely and professional manner. Working directly with the BPO Order Entry, Sales, Service Delivery, Finance, Purchasing and the warehouse representatives, and dealing directly with third party carriers, vendors and customers.
 
 
 
 
 
 The role will require strong communication and problem solving skills, have good attention to detail and be experienced in order processing validation Strong proven experience of relationship building and understand the basics of excellent Pre Invoice Customer Service are essential.
 
 
 
 
 
 DUTIES &amp; RESPONSIBILITIES
 
 
 Customer Service (Pre-Invoice)
 
 
 * Respond to customer's requests promptly in a professional, polite and friendly manner
 
 
 * Obtain and evaluate all relevant information to handle inquiries and complaints in a prioritized manner
 
 
 * Build and maintain business relationship with customers, ensuring actions are processed promptly and accurately
 
 
 * Dealing directly with customers either by telephone, electronically or face to face
 
 
 * Direct requests and unresolved issues to the designated resource through the workflow tools
 
 
 * Keep records of customer interactions, transactions, inquiries, comments and complaints
 
 
 * Record details of actions taken, using workflow tools
 
 
 * Manage administration
 
 
 * Establish productive vendor relations to ensure quality of service to customers
 
 
 * Own all order related issues to the satisfaction of the customer and the business
 
 
 * Validate customer purchase orders &amp; create internal sales orders, as required (Orders that fall outside the normal Order Process)
 
 
 * Keep customers up-to-date with the status of their orders and any future product-related information
 
 
 * Communicate and coordinate with internal departments such as Training, Marketing, Business Development, Purchasing, Sales, and Product Management to effectively support the customer
 
 
 * Advise customers of delivery dates and product information, Liaise with Warehouse on dispatch issues and requests
 
 
 * Follow up on customer interactions
 
 
 
 
 
 Order/Stock Management
 
 
 * Managing and requesting releasing of holds - VAT, Credit Rejection, Wrong Shipping codes, Margin holds, Promotion holds
 
 
 * Finance queries and incident management/resolution with finance
 
 
 * Backlog review and management (including running backlog reports)
 
 
 * Managing and requesting creation of missing promotions (SBA's)
 
 
 * Chasing missing configuration files from customers (if applicable)
 
 
 * Daily/weekly POS checks and updates
 
 
 * Virtual inventory management/Sales Liability Inventory (SLI) - Recycling stock on new orders to minimize charges to sales offices
 
</div>

Classera

<div>
 
 Role Overview
 
 
 
 Classera is looking for a strategic and execution-oriented Sales Enablement Specialist to support the global sales organization through training, content, tools, and process optimization. This role will focus on equipping Classera&rsquo;s sales teams (direct, channel, and SDR) with the knowledge, resources, and capabilities they need to sell more effectively and consistently, especially across the education and training verticals. A core part of this role will also involve improving pipeline hygiene and forecast accuracy through better data discipline and sales process adherence.
 
 
 
 Key Responsibilities
 
 
 
 Training &amp; Onboarding
 
 
 <ul>
 <li>
 Design and manage onboarding programs for new sales hires to accelerate ramp-up time.
 </li>
 <li>
 Deliver ongoing training on Classera&rsquo;s products, value propositions, messaging, buyer personas, and competitive landscape.
 </li>
 <li>
 Facilitate certifications and coaching sessions to improve sales team knowledge and selling skills.
 
 
 </li>
 </ul>
 Sales Content &amp; Collateral
 
 
 <ul>
 <li>
 Collaborate with product marketing and product teams to create and maintain up-to-date sales content, including pitch decks, battle cards, case studies, and competitive analysis sheets.
 </li>
 <li>
 Ensure content is easily accessible, aligned to the buyer journey, and tailored for different segments (e.g., K&ndash;12, corporate training, government).
 
 
 </li>
 </ul>
 Process, Tools &amp; Data Discipline
 
 
 <ul>
 <li>
 Define, implement, and train teams on best-practice sales workflows within the CRM (e.g., Salesforce or HubSpot).
 </li>
 <li>
 Train and support the sales team on the effective use of sales tools and platforms (e.g., CRM, outreach tools, proposal generators).
 </li>
 <li>
 Drive pipeline hygiene by ensuring data completeness, opportunity stage accuracy, and adherence to entry/exit criteria.
 </li>
 <li>
 Improve forecast accuracy by enabling frontline managers and reps to track key deal health signals, update forecasts consistently, and follow a structured forecasting cadence.
 
 
 </li>
 </ul>
 
 Performance Monitoring &amp; Feedback
 
 
 
 <ul>
 <li>
 Track adoption and impact of enablement programs on metrics such as pipeline conversion, sales cycle, and quota attainment.
 </li>
 <li>
 Collect feedback from sales reps and managers to refine and evolve enablement initiatives.
 </li>
 <li>
 Support sales managers with tools, dashboards, and insights to coach reps and improve forecast precision.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 7+ years of experience in sales enablement, sales operations, or sales training, ideally within a SaaS, EdTech, or enterprise software environment.
 </li>
 <li>
 Proven understanding of B2B sales processes, pipeline stages, and forecasting methodologies.
 </li>
 <li>
 Familiarity with CRM platforms (Salesforce, HubSpot) and sales enablement tools (e.g., Highspot, Gong, Seismic).
 </li>
 <li>
 Strong interpersonal, communication, and facilitation skills.
 </li>
 <li>
 Fluent in English &amp; Arabic.
 
 
 </li>
 </ul>
 
 Preferred Attributes
 
 
 
 <ul>
 <li>
 Knowledge of the education and training industries, especially within emerging markets.
 </li>
 <li>
 Experience working across sales roles (SDRs, AEs, Channel) and collaborating with cross-functional teams (product, marketing, customer success).
 </li>
 <li>
 Detail-oriented with a strong analytical mindset and comfort with reporting and performance metrics.
 </li>
 <li>
 Self-starter with a passion for process improvement and sales excellence.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 A unique opportunity to shape the performance and discipline of a rapidly growing sales organization.
 </li>
 <li>
 Competitive salary, performance bonuses, and professional development support.
 </li>
 <li>
 Career progression in one of the most impactful EdTech companies in emerging markets.
 </li>
 <li>
 A mission-driven, collaborative environment with a global footprint.
 </li>
 </ul>
</div>

Sales Enablement Specialist

Sky Innovo Developments

<div>
 
 
 Job Purpose/ Summary:
 
 
 
 To act as the central operational hub between Sales, Development, Finance, and Legal by gathering, validating, and structuring all sales-related data (pricing, inventory, contracts, and payment plans) and ensuring its accurate reflection on the Sakneen platform. The role ensures seamless sales operations, data integrity, and contract issuance while supporting strategic decision-making through reporting and financial analysis (including NPV calculations).
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Cross-Department Data Integration
 
 
 <ul>
 <li>
 Act as the focal point between
 
 Development, Sales, Finance, and Legal
 
 </li>
 <li>
 Gather and validate
 
 unit pricing, inventory status, and project data
 
 from Development
 </li>
 <li>
 Ensure all data is accurately reflected and updated on
 
 Sakneen platform
 
 </li>
 </ul>
 
 
 2. Inventory &amp; Pricing Management
 
 
 <ul>
 <li>
 Own and manage
 
 daily inventory updates
 
 across all projects
 </li>
 <li>
 Ensure alignment between actual inventory, pricing, and system data
 </li>
 <li>
 Handle any unit changes (upgrade/downgrade) and reflect updates across systems
 </li>
 </ul>
 
 
 3. Sakneen Platform Management
 
 
 <ul>
 <li>
 Upload and maintain all unit data, pricing, and availability on Sakneen
 </li>
 <li>
 Ensure data accuracy and real-time updates
 </li>
 <li>
 Monitor system usage and reporting accuracy
 </li>
 </ul>
 
 
 4. Contract Issuance &amp; Legal Coordination
 
 
 <ul>
 <li>
 Lead coordination between
 
 Sales and Legal
 
 for contract issuance
 </li>
 <li>
 Ensure all documentation, approvals, and data inputs are complete before contract generation
 </li>
 <li>
 Track contract status and ensure timely issuance
 </li>
 </ul>
 
 
 5. Financial Analysis &amp; NPV Calculations
 
 
 <ul>
 <li>
 Perform
 
 NPV calculations for units
 
 based on payment plan adjustments
 </li>
 <li>
 Support approval process by providing financial justification
 </li>
 <li>
 Align with Finance on payment structures and financial impact
 </li>
 </ul>
 
 
 6. Sales Commission Management
 
 
 <ul>
 <li>
 Calculate and finalize
 
 monthly sales commissions
 
 (brokers, agents, ambassadors)
 </li>
 <li>
 Ensure accuracy and alignment with contracts and sales performance
 </li>
 <li>
 Coordinate with Finance for validation and payout
 </li>
 </ul>
 
 
 7. Reporting &amp; Performance Tracking
 
 
 <ul>
 <li>
 Prepare
 
 daily, weekly, and monthly reports
 
 on:
 </li>
 <li>
 Sales performance
 </li>
 <li>
 Inventory status
 </li>
 <li>
 Pipeline and bookings
 </li>
 <li>
 Provide insights to CSO for decision-making
 </li>
 </ul>
 
 
 8. Process Governance &amp; Optimization
 
 
 <ul>
 <li>
 Develop and maintain
 
 sales operations workflows and SOPs
 
 </li>
 <li>
 Ensure compliance with approval matrices and internal policies
 </li>
 <li>
 Continuously improve operational efficiency
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration / Finance / Information Systems
 </li>
 <li>
 3-6 years in Sales Operations within Real Estate Developers/Strong exposure to CRM, inventory, contracts, and commissions/Experience in NPV/payment plan structuring is a strong plus
 </li>
 <li>
 Advanced Excel, CRM systems (Dynamics, Salesforce, etc.)
 </li>
 <li>
 Sales analytics &amp; reporting /Inventory &amp; pricing management /Financial modeling (NPV)
 </li>
 </ul>
 
 
 
 
 Special requirements:
 
 
 <ul>
 <li>
 Strong coordination and governance mindset
 </li>
 </ul>
</div>

Sales Operation Manager

Aujan Coca-Cola Beverages Company (ACCBC)

<div>
 
 
 Job Title:
 
 eCommerce Specialist
 
 
 
 Reports To:
 
 MT Manager
 
 
 
 Business Unit:
 
 Commercial
 
 
 
 Function:
 
 Sales
 
 
 
 Grade: L05
 
 
 
 
 Location:
 
 EGYPT
 
 
 
 
 
 
 Operating Context
 
 
 
 The eCommerce Specialist &ndash; Egypt operates within the NEA Business Unit structure, reporting directly to the MT Manager - Egypt. The role supports the digital acceleration agenda of the Egypt market, ensuring profitable growth across eCommerce and omni-channel platforms.
 
 
 Egypt represents a fast-evolving digital retail landscape characterized by:
 
 <ul>
 <li>
 Rapid growth of online retail channels
 </li>
 <li>
 Increasing competition for digital shelf visibility
 </li>
 <li>
 Strong price sensitivity and promotional intensity
 </li>
 <li>
 Growing importance of digital marketing and data analytics
 </li>
 </ul>
 
 The role requires strong commercial discipline, analytical capability, and hands-on digital execution within an FMCG environment.
 
 
 
 
 
 
 Purpose of the Job
 
 
 
 The eCommerce Specialist is responsible for driving revenue growth, optimizing digital presence, and managing end-to-end performance of key eCommerce accounts in Egypt. The role ensures profitable growth, enhanced online customer experience, strong digital execution, and effective cross-functional collaboration aligned with commercial and governance standards.
 
 
 
 
 
 
 Key Roles and Responsibilities
 
 
 
 
 Business &amp; Revenue Growth
 
 
 <ul>
 <li>
 Drive revenue growth across all assigned eCommerce accounts in Egypt.
 </li>
 <li>
 Support the development and execution of digital sales strategy in line with AOP.
 </li>
 <li>
 Manage account-level P&amp;L, forecasting, and profitability.
 </li>
 <li>
 Monitor performance versus targets and implement corrective actions where needed.
 </li>
 </ul>
 
 
 Account &amp; Portal Management
 
 
 <ul>
 <li>
 Manage end-to-end relationship with assigned online retail partners.
 </li>
 <li>
 Oversee portal operations including product listings, pricing, content accuracy, and promotional activations.
 </li>
 <li>
 Ensure timely execution of trade plans and digital campaigns.
 </li>
 <li>
 Optimize assortment, availability, and digital shelf positioning.
 </li>
 </ul>
 
 
 Digital Marketing &amp; Optimization
 
 
 <ul>
 <li>
 Lead SEO initiatives to enhance product discoverability and conversion.
 </li>
 <li>
 Support digital marketing campaigns to drive traffic and sales.
 </li>
 <li>
 Monitor campaign performance and optimize ROI.
 </li>
 <li>
 Collaborate on CRM, social media, and online brand activation initiatives.
 </li>
 </ul>
 
 
 Customer Experience &amp; Complaint Handling
 
 
 <ul>
 <li>
 Ensure optimized product content, images, and descriptions.
 </li>
 <li>
 Act as primary owner of eCommerce-related complaints across all digital channels.
 </li>
 <li>
 Investigate customer dissatisfaction cases and implement corrective actions.
 </li>
 <li>
 Ensure high standards of customer satisfaction and timely issue resolution.
 </li>
 </ul>
 
 
 Analytics &amp; Reporting
 
 
 <ul>
 <li>
 Analyze sales trends, promotional effectiveness, and customer behavior.
 </li>
 <li>
 Build and maintain dashboards for daily operations and performance tracking.
 </li>
 <li>
 Provide actionable insights and performance reports to management.
 </li>
 </ul>
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Work closely with Sales, Marketing, Supply Chain, and Customer Service teams.
 </li>
 <li>
 Support development of omni-channel and digital growth initiatives.
 </li>
 <li>
 Coordinate product launches and promotional rollouts in digital channels.
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 Revenue growth versus target in Egypt
 
 
 Achievement of sales forecast and profitability targets
 
 
 Digital marketing ROI and campaign effectiveness
 
 
 Improvement in conversion rate and traffic growth
 
 
 Accuracy of forecasting and reporting
 
 
 Digital shelf compliance and product availability
 
 
 Complaint resolution time and customer satisfaction
 
 
 Contribution to omni-channel growth strategy
 
 
 
 
 
 
 Travel Requirements
 
 
 
 Minimal travel within Egypt (as required).
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 Experience
 
 
 
 2&ndash;5 years of experience in eCommerce or digital sales roles.
 
 
 Experience within FMCG / Beverage industry preferred.
 
 
 Experience managing online retail accounts and digital marketing initiatives.
 
 
 
 
 
 
 Knowledge
 
 
 
 Strong understanding of eCommerce operations and portal management.
 
 
 Knowledge of SEO, digital marketing, CRM, and performance analytics tools.
 
 
 Understanding of pricing, trade investment, and promotional planning.
 
 
 Fluent in English; Arabic preferred.
 
 
 
 
 
 
 Qualifications
 
 
 
 Bachelor&rsquo;s Degree in Sales, Marketing, Business Administration, or related field
 
 
 OR equivalent professional experience.
 
 
 
 
 
 
 Accountability Indicators
 
 
 
 Achievement of digital revenue and profitability targets
 
 
 Effective management of trade investments and marketing budgets
 
 
 Accurate forecasting and performance reporting
 
 
 Optimized digital presence and product visibility
 
 
 High customer satisfaction standards
 
 
 Compliance with commercial and governance policies
 
 
 
</div>

Ecommerce Specialist

<div>
 
 
 1. Company Overview
 
 
 
 AUX Group, founded in 1986, is a global manufacturing group covering home appliances, power equipment, healthcare and real estate.With over 30,000 employees worldwide, AUX continues to expand its overseas sales and distribution network. The local entity in [Egypt] operates as a sales and trading company responsible for marketing, distribution and channel development.
 
 
 
 
 
 
 
 
 
 2. Hiring Background
 
 
 
 To support business expansion and ensure efficient supply chain operations in [Egypt], we are looking for a Logistics Specialist to manage local logistics execution and coordination.
 
 
 
 
 
 
 3. Responsibilities &amp; Qualifications
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Coordinate local 3PL providers for warehousing, transportation, and customs clearance
 </li>
 <li>
 Monitor inbound and outbound shipments to ensure on-time delivery
 </li>
 <li>
 Handle customs documentation and compliance with local regulations
 </li>
 <li>
 Track logistics costs and support cost optimization
 </li>
 <li>
 Coordinate with Sales and HQ teams on order fulfillment and inventory planning
 </li>
 <li>
 Maintain accurate logistics records and reporting
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Supply Chain, Logistics, or related field
 </li>
 <li>
 3+ years of logistics or supply chain experience
 </li>
 <li>
 Familiar with import/export procedures and local customs regulations
 </li>
 <li>
 Experience working with 3PL providers
 </li>
 <li>
 Fluent in English and local language
 </li>
 </ul>
 
 
 
 
 
 4. How to Apply
 
 
 
 
 
 
 Please apply via Linkedin Job Post, and attach the related info such as Salary expectations, notice period, and motivation of your application.
 
 
 Subject: Application &ndash; Logistics Specialist &ndash; [Egypt]
 
 
 
</div>

Logistics Specialist

PepsiCo

<div>
 
 Overview
 
 
 
 As the Customer/Distributor Management Leader, He/she will ensure that exceptional operational services are provided, by his/her organization, to sales associates across multiple teams and markets. These services include support of Customer and Distributor Management reporting. Responsible to train and, lead their delivery team. Continuously identify opportunities and implementing processes to improve quality and timeliness of team output.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide support to PepsiCo Sales team, KAMs, and Distributors, enabling achievement of critical customer initiatives and KPIs including monthly sales targets, on time delivery, fill rate, returns/deductions, supporting major retailers. Review and validate customer claims and deductions.
 </li>
 <li>
 Review distributor and customer dashboards (Claims data, incentives, D&amp;A)
 </li>
 <li>
 Complete weekly analysis and reporting of fill rate against customer order (95% standard) to ID root causes
 </li>
 <li>
 Drive and supporting continuous process improvement and standardization in order to increase efficiency
 </li>
 <li>
 Report performance on Customer/Distributor Management order to Markets/Cluster to the Capability and Sales Lead
 </li>
 <li>
 Participate in regular operational review calls with Business Partners and Business Leaders
 </li>
 <li>
 Work with other capability leaders within GBS and sector to deliver end-to-end order management solutions for business partner while advancing and harmonizing capability for future
 </li>
 <li>
 Serve on functional and cross-functional teams and have the skills to consult with team members as to the Sales impact and advise them on a prudent course of action
 </li>
 <li>
 Discuss team performance with management and make recommendations for team development and succession planning
 </li>
 <li>
 Maintain relationship with client and key business stakeholders
 </li>
 <li>
 Manage team&rsquo;s scope, workload and ad hoc requests
 </li>
 <li>
 Act as a point of contact for and BU sales teams and multi-function business leaders
 </li>
 <li>
 Ongoing training of team members
 </li>
 <li>
 Identify and resolve recurring performance problems and improvement opportunities
 </li>
 <li>
 Train, coach, and direct both the own team and members of other capability teams to insure continuous improvement in processes and functions
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum 3 years of experience in Sales/Sales Operations/Supply Chain/Logistics
 </li>
 <li>
 Previous experience as a people leader and direct people management is a must
 </li>
 <li>
 3-5 years of previous experience as planner, logistics specialist or customer account specialist preferred including the usage of relevant tools and software packages. Knowledge on cloud-based data analytics platforms
 </li>
 <li>
 Bachelor&rsquo;s degree in a relevant discipline
 </li>
 <li>
 Ability to provide superior customer service
 </li>
 <li>
 Best-in-class time management skills, ability to multitask, set priorities, and plan
 </li>
 <li>
 Strong use of influencing skills to gain alignment
 </li>
 <li>
 SAP &amp; PBI basic knowledge
 
 
 </li>
 </ul>
 Differentiating Competencies Required
 
 
 <ul>
 <li>
 Towering strength in O2C processes, ways of working, and systems
 </li>
 <li>
 Strong reporting analytical skills
 </li>
 <li>
 Leans Six Sigma &amp; Process Improvement awareness
 </li>
 <li>
 Excellent communication skills (English); consistently communicates using appropriate methods for situation and audience in clear, concise and professional manner
 </li>
 <li>
 Be flexible, organized and able to handle competing priorities
 </li>
 <li>
 Organization effectiveness
 </li>
 </ul>
</div>

Order Management Analyst

Explore 480+ Sales operations specialist in Cairo this April. Find roles across top companies and apply now to boost your career.

480 sales operations specialist jobs In Cairo

Sales Operations Specialist

Sales Operations Specialist

Sales Enablement Specialist

Sales Operation Manager

Ecommerce Specialist

Logistics Specialist

Order Management Analyst