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head of sales development e commerce

Panda Retail Company – Savola Group

<div>
 
 
 Job Purpose
 
 
 
 The Head of Sales Development &amp; Commercial for e-Commerce Grocery is responsible for driving the sales strategy, commercial growth, and business development efforts within the online grocery division. The role focuses on expanding market share, increasing online sales, and enhancing the customer experience through effective sales tactics, promotions, and partnerships. This position will lead the commercial strategy for e-commerce grocery, ensuring that business objectives are met while maximizing profitability and improving overall customer satisfaction.
 
 
 
 
 
 
 Key Accountabilities
 
 
 <ul>
 <li>
 
 Sales Strategy Development:
 
 </li>
 </ul>
 
 Develop and implement a comprehensive sales strategy that drives revenue growth, customer acquisition, and retention within the e-commerce grocery business.
 
 <ul>
 <li>
 
 Commercial Planning &amp; Execution:
 
 </li>
 </ul>
 
 Lead the commercial planning process, including assortment strategies, pricing strategies, e-catalouges, promotions, and sales forecasting to ensure revenue targets are met and profitability is maximized.
 
 <ul>
 <li>
 
 Market Analysis &amp; Business Development:
 
 </li>
 </ul>
 
 Analyze market trends, customer behavior, and competitor activities to identify growth opportunities and develop strategies to capture new market segments.
 
 <ul>
 <li>
 
 Partnerships &amp; Vendor Relationships:
 
 </li>
 </ul>
 
 Manage key vendor and supplier relationships to ensure competitive pricing, exclusive deals, and promotional opportunities that align with the e-commerce grocery strategy.
 
 <ul>
 <li>
 
 Sales Performance &amp; KPIs:
 
 </li>
 </ul>
 
 Track, analyze, and report on sales performance metrics, ensuring that all targets and KPIs related to revenue, customer acquisition, and retention are met or exceeded.
 
 <ul>
 <li>
 
 Product Mix Optimization:
 
 </li>
 </ul>
 
 Collaborate with category managers and product teams to optimize the product mix, ensuring that the right assortment is available to meet customer needs and enhance sales performance.
 
 <ul>
 <li>
 
 Customer Experience &amp; Conversion Optimization:
 
 </li>
 </ul>
 
 Work closely with the marketing and UX/UI teams to enhance the online shopping experience, focusing on improving conversion rates, increasing basket size, and driving repeat purchases.
 
 <ul>
 <li>
 
 Cross-Functional Collaboration:
 
 </li>
 </ul>
 
 Partner with operations, logistics, marketing, and IT teams to ensure seamless integration of sales activities with overall business operations, improving customer satisfaction and operational efficiency.
 
 <ul>
 <li>
 
 Promotion &amp; Campaign Management:
 
 </li>
 </ul>
 
 Lead the design, execution, and evaluation of promotional campaigns that drive traffic, increase conversions, and boost average order value (AOV).
 
 <ul>
 <li>
 
 Other income generator:
 
 </li>
 </ul>
 
 Build, lead, and develop a high-performing sales and commercial team, fostering a culture of money generator with suppliers to get us income for E-commerce.
 
 
 
 
 
 
 Qualifications :
 
 
 
 Bachelor's degree in Business, Sales, Marketing, or related field (Master&rsquo;s degree preferred)
 
 
 
 
 
 
 Professional Certifications :
 
 
 
 Relevant certifications in sales management, e-commerce, or commercial strategy are an advantage
 
 
 
 
 
 
 Experience
 
 :
 
 
 Minimum of 8-10 years of experience in sales, business development, or commercial strategy within an e-commerce or retail grocery environment, with at least 3-5 years in a leadership role..
 
 
 
 
 
 
 Key Competencies
 
 :
 
 <ul>
 <li>
 Strong leadership and team management capabilities.
 </li>
 <li>
 Proven experience in developing and executing sales strategies.
 </li>
 <li>
 Solid understanding of e-commerce grocery operations and customer behavior.
 </li>
 <li>
 Strong analytical skills with a data-driven approach to decision-making.
 </li>
 <li>
 Excellent communication and negotiation skills
 </li>
 </ul>
 
 
</div>

Head of Sales Development - E-commerce

<div>
 
 
 Job Description
 
 
 
 
 
 
 
 Job Title:
 
 Business Development Manager &ndash; Western Region
 
 
 
 Location:
 
 Jeddah, Saudi Arabia
 
 
 
 Reporting To:
 
 Jeddah Head of Business Development
 
 
 
 
 
 
 
 About Aon in Saudi Arabia
 
 
 
 Aon is a leading global professional services firm providing a broad range of risk, talent development, and health solutions. In Saudi Arabia, Aon is dedicated to empowering businesses with innovative strategies and insights that help them navigate complex challenges and seize new opportunities. With a strong local presence and a deep understanding of the Kingdom&rsquo;s dynamic market, Aon Saudi Arabia partners with clients to deliver tailored solutions that drive growth, resilience, and long-term success.
 
 
 
 
 
 
 
 Job Objective
 
 
 
 To promote Aon Saudi Arabia in the marketplace in alignment with the company&rsquo;s vision and values, driving business growth and profitability in the Western Region.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead business development efforts in the Western Region, collaborating with branch staff to achieve growth and profitability targets.
 </li>
 <li>
 Establish and nurture new client relationships to expand the business footprint and increase sales volume in Jeddah.
 </li>
 <li>
 Develop and execute a strategic business plan and sales strategy to meet or exceed our sales target.
 </li>
 <li>
 Conduct weekly meetings to set goals, review performance, and align priorities.
 </li>
 <li>
 Prepare and submit monthly sales reports through the company&rsquo;s system.
 </li>
 <li>
 Research into customer product needs, particularly in emerging sectors like e-commerce, to support product development initiatives.
 </li>
 <li>
 Gather and relay client feedback to inform future service delivery and innovation.
 </li>
 <li>
 Identify and pursue leads through existing customer networks; negotiate terms and placements.
 </li>
 <li>
 Monitor competitor activities and market trends to identify threats and opportunities.
 </li>
 <li>
 Create and implement effective action plans for lead generation and prospecting.
 </li>
 <li>
 Coordinate and execute marketing plans as required.
 </li>
 <li>
 Maintain accurate records of sales activities and prospective engagement on a monthly basis.
 </li>
 <li>
 Prepare and deliver compelling proposal presentations; assist in proposal development.
 </li>
 <li>
 Uphold and promote adherence to company policies, procedures, and ethical standards across the team.
 </li>
 <li>
 Coordinate closely with the Branch Manager to ensure seamless client engagement and service delivery.
 </li>
 </ul>
 
 
 
 
 
 Required Skills
 
 
 <ul>
 <li>
 Strong business development and sales planning capabilities
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Strategic thinking and problem-solving abilities
 </li>
 <li>
 Proficiency in CRM tools
 </li>
 <li>
 Presentation and negotiation skills
 </li>
 <li>
 Market research and competitive analysis
 </li>
 <li>
 Ability to work independently and collaboratively in a team environment
 </li>
 <li>
 Time management and organizational skills
 </li>
 <li>
 Software as a Service Sales (SASS)
 </li>
 <li>
 B2B Business to Business sales
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree in business administration, Marketing, or a related field
 
 (master&rsquo;s degree is a plus)
 </li>
 <li>
 
 Minimum 5 years of experience in business development or sales
 
 </li>
 <li>
 
 Minimum of 5 years of experience in general insurance or financial services sector
 
 </li>
 <li>
 
 Proven track record of meeting or exceeding sales targets
 
 </li>
 <li>
 
 Fluency in English and Arabic
 
 </li>
 <li>
 
 Software as a Service- SASS Sales experience
 
 </li>
 <li>
 
 Experience in the general Saudi market and regulatory environment
 
 </li>
 <li>
 
 B2B - Business to Business sales experience
 
 </li>
 </ul>
 
 
 
 
 
 About Aon
 
 
 
 
 
 
 Aon plc (NYSE:AON) is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions and outsourcing services. Through its more than 65,000 colleagues worldwide, Aon unites to empower results for clients in over 120 countries via innovative and effective risk and people solutions and through industry-leading global resources and technical expertise. Aon has been named repeatedly as the world&rsquo;s best broker, best insurance intermediary, reinsurance intermediary, captives&rsquo; manager and best employee benefits consulting firm by multiple industry sources.
 
</div>

Business Development Manager

Haji Husein Alireza & Co. Ltd.

<div><div><h4 class="jobSectionHeader">Job Requirements</h4> 
<div>Job Summary<ul><li> 

Responsible for all customer complaints related to the Ministry of Commerce and Investment (MCI).</li></ul> 
<ul><li>

Ensure timely completion and closure of MCI complaints.</li></ul> 
<ul><li>

Prepare and submit periodic reports related to MCI and customer complaints.</li></ul> 


<h3 class="jobSectionHeader">Duties &amp; Responsibilities</h3><div><div><div><div><div><div><div><div><div><ul><li> 

Follow up on customer complaints received through MCI and submit periodic reports.</li></ul> 
<ul><li>

Ensure all company locations respond effectively and within the specified time.</li></ul> 
<ul><li>

Close complaints in the CRM system after resolving them with concerned parties.</li></ul> 
<ul><li>

Provide the company with immediate updates regarding MCI regulations.</li></ul> 
<ul><li>

Ensure implementation of MCI regulations and updated laws across all company locations through periodic visits coordinated with head office management.</li></ul> 
<ul><li>

Represent the company before MCI and provide required assistance, explanations, and instructions.</li></ul> 
<ul><li>

Coordinate with Legal Affairs by submitting all complaint-related documents without interfering in legal procedures such as investigations or court representation.</li></ul> 
<ul><li>

Submit analytical reports on MCI customer complaints to management.</li></ul> 
<ul><li>

Submit product recall announcements when required.</li></ul> 
<ul><li>

Prepare and submit monthly achievement percentage reports related to MCI summons.</li></ul> 
<ul><li>

Provide concerned departments with required customer complaint statements through MCI e-services within the specified timeframe.</li></ul> 
<ul><li>

Submit escalation and communication reports to concerned authorities and branches via email.</li></ul> 
<ul><li>

Train and guide Complaints Coordinators.</li></ul></div></div></div></div></div></div></div></div> 

</div>
</div><h4 class="jobSectionHeader">Skills</h4> 
<div>Qualifications &amp; Skills<ul><li> 

Bachelor&rsquo;s degree in Automotive Engineering or equivalent.</li></ul> 
<ul><li>

Minimum 5 years of administrative field experience.</li></ul> 
<ul><li>

Proficiency in computer systems, databases, and data analysis.</li></ul> 
<ul><li>

Strong communication skills with internal and external parties.</li></ul> 
<ul><li>

Ability to write and explain issues related to the Ministry of Commerce and Investment.</li></ul> 
<ul><li>

Ability to prepare official reply notes and letters for complaints received from MCI.</li></ul></div></div></div>

Customers Relations Manager

Kimberly-Clark

<div>You&rsquo;re not the person who will settle for just any role. Neither are we. Because we&rsquo;re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you&rsquo;ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you&rsquo;ll help us deliver better care for billions of people around the world. It starts with YOU.
We are seeking a dynamic and strategic Key Account Manager E-Commerce to drive Kimberly-Clark&rsquo;s growth and success across KSA. This role is pivotal in fostering strong partnerships and maximizing business outcomes within our e-commerce. If you&rsquo;re passionate about building relationships, leading teams, and optimizing brand performance, we invite you to join our team.
Key Responsibilities:<ul><li>
Strategic Relationship Building: Develop and nurture long-term partnerships with Kimberly-Clark&rsquo;s strategic partners across KSA, creating Business Development Agreements (BDAs) and contracts that support our mutual growth.</li><li>
Team Leadership: Manage and guide a team of Sales Representatives and Merchandisers, ensuring alignment and reporting directly to the Head of Key Modern Trade.</li><li>
BDA Optimization: Maximize Kimberly-Clark&rsquo;s investments in BDAs, ensuring seamless implementation of all contracted elements through hands-on leadership and support of the field team.</li><li>
Joint Business Planning: Partner with key customers to develop comprehensive Joint Business Plans covering top-line and bottom-line goals, promotional plans, new product launches, and in-store visibility initiatives.</li><li>
Performance Management: Drive monthly performance reviews and ensure the attainment of net sales targets, KPIs, and the achievement of market excellence metrics.</li><li>
Forecasting &amp; Accuracy: Establish accurate, bottom-up sales forecasts for assigned key accounts by brand/SKU, tracking monthly results to maintain forecast precision.</li><li>
Sales Target Achievement: Ensure net sales and KPI targets are met, focusing on distribution, market share, listings, price indexing, and market execution.</li><li>
Payment &amp; Cash Flow Management: Oversee payment collections from assigned accounts, continuously enhancing the cash conversion cycle for sustained financial health.</li><li>
Brand Presence Optimization: Elevate the market performance of Kimberly-Clark brands by enhancing product availability, visibility, and competitive pricing.</li></ul>
About You
In one of our commercial roles, you&rsquo;ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.
This role is part of Kimberly-Clark&rsquo;s investment in creating new jobs and expanding its capabilities to produce premium products that are essential to millions of lives around the world, and right here in Saudi Arabia. It starts with YOU.
To succeed in this role, you will need the following qualifications:
<ul><li>Proven experience in Key Account Management, ideally within FMCG or similar industries.</li><li>
Strong track record in relationship-building, contract negotiation, and team leadership.</li><li>
Ability to create and execute effective business plans with clear performance targets.</li><li>
Results-oriented mindset with strong analytical skills for tracking KPIs and sales forecasts.</li><li>
Excellent communication and interpersonal skills to manage cross-functional collaborations.</li></ul>
Led by Purpose. Driven by You.
Total Benefits
We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful. If you're looking for a rewarding career with a company that cares about its employees, then Kimberly-Clark is the place for you.
Here are just a few of the benefits you&rsquo;d enjoy working in this role for Kimberly-Clark. For a complete overview, see www.mykcbenefits.com.<ul><li>
An inspiring challenge within a Global company.</li><li>
Career opportunities and personalized development.</li><li>
Great support for good health with medical coverage for the employee and eligible dependents.</li><li>
Hybrid Working arrangements.</li></ul>
Flex That Works at Kimberly-Clark
 
We believe great work happens when people come together with purpose. That&rsquo;s why we offer a flexible work model that blends remote work with intentional in-person collaboration &mdash; helping you connect, grow, and innovate while maintaining the balance you value.
To Be Considered 
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.
In the meantime, please check out the careers website.
And finally, the fine print&hellip;.
For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world, which is why we seek to build a workforce that encompasses the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
Employment is subject to verification of local policies.
#LI-Hybrid
.</div>

Key Account Manager E-Commerce

إبراق | IBRAQ

<div>
 
 
 Primary Purpose:
 
 
 
 The E-commerce Coordinator is responsible for supporting and ensuring the smooth execution of daily online operations, from order processing to customer service follow up.
 
 
 This role will focus on managing post order activities, coordinating across departments, resolving order related issues, and maintaining accurate reporting and reconciliation processes.
 
 
 
 
 
 
 Key Accountabilities:
 
 
 <ul>
 <li>
 Oversee the day-to-day operations of the online store.
 </li>
 <li>
 Collaborate with inventory and warehouse / demand teams to ensure stock levels.
 </li>
 <li>
 Implement inventory control practices to minimize stockouts or overstocking.
 </li>
 <li>
 Coordinate with shipping companies and courier to manage logistics and delivery performance.
 </li>
 <li>
 Monitor courier performance.
 </li>
 <li>
 Address issues related to shipping delays, lost packages, or complaints.
 </li>
 <li>
 Monitor customer feedback and address complaints promptly.
 </li>
 <li>
 Online Orders Reconciliation Process
 </li>
 <li>
 Customer service-related issues including delayed, missing, or damaged orders.
 </li>
 <li>
 Shipping Companies related issues
 </li>
 <li>
 Inventory level and sales orders monitoring
 </li>
 <li>
 Coordinate with Demand, finance team for online sales and invoices.
 </li>
 <li>
 Regularly prepare operational performance reports (daily, weekly, monthly and yearly).
 </li>
 <li>
 Prepare Finance reports and reconciliation coordinate
 </li>
 <li>
 Fetch order data from ecommerce platforms and Identify Discrepancies.
 </li>
 <li>
 Retrieve Warehouse &amp; Fulfillment Data
 </li>
 <li>
 Fetch Shipping/Delivery Data
 </li>
 <li>
 Identify Discrepancies in invoices and stock.
 </li>
 <li>
 Investigate &amp; Resolve Issues like mismatching and wrong deliveries.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 Education:
 
 
 
 Bachelor&rsquo;s degree in E-commerce, Business Administration, Supply Chain Management, Logistics or Operations Management.
 
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Proven 2-3 years of experience in ecommerce operation, preferably in online retail business.
 </li>
 <li>
 Proficiency in Excel, OMS, WMS, ERP systems (Odoo, Oracle, Salla)
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 
 
 
 <ul>
 <li>
 Good communication and collaboration skills.
 </li>
 <li>
 Proficient in Microsoft office tools like Excel.
 </li>
 <li>
 Ability to work under pressure and meet deadlines.
 </li>
 <li>
 High attention to detail and ability to multitask.
 </li>
 <li>
 Good verbal and written communication in both Arabic and English.
 </li>
 </ul>
 
 
</div>

E - commerce Coordinator

Scalera | سكاليرا

<div>
 
 Company Description
 
 
 
 Scalera | سكاليرا, a Saudi-based company, has successfully supported dozens of e-commerce stores in Saudi Arabia by refining marketing messages, enhancing product pages, and boosting sales without increasing ad budgets. Utilizing the proven Conversion Clarity&trade; model, Scalera identifies customer journey weaknesses and improves conversion rates within the first 30 days. The company focuses on delivering customized, practical solutions based on a deep understanding of the Saudi market and consumer behavior. Scalera is dedicated to improving marketing content quality and reducing costs through better customer experiences.
 
 
 
 Role Description
 
 
 
 This is a full-time remote role for a Digital Marketing Manager. The Digital Marketing Manager will be responsible for planning, executing, and optimizing the company&rsquo;s digital marketing campaigns to drive traffic, increase conversion rates, and support lead generation efforts. Daily responsibilities include overseeing social media strategies, analyzing web analytics data, coordinating marketing initiatives, and managing digital campaigns. Collaboration with internal teams to align on marketing strategies and goals is essential.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Proficiency in Social Media Marketing and Lead Generation techniques
 </li>
 <li>
 Experience in Digital Marketing and general Marketing strategies
 </li>
 <li>
 Strong analytical skills with expertise in Web Analytics tools
 </li>
 <li>
 Excellent communication and collaboration abilities
 </li>
 <li>
 Ability to manage multiple campaigns and prioritize tasks
 </li>
 <li>
 Experience in the e-commerce industry is a plus
 </li>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business, or a related field is preferred
 </li>
 </ul>
</div>

Digital Marketing Manager

Abdul Latif Jameel

<div>
 
 
 Who we are?
 
 
 
 
 
 
 Abdul Latif Jameel is a diversified business of independent entities that include automotive distribution, auto parts manufacturing, financial services, renewable energy, environmental services, health, land and real estate development, logistics, electronics retailing and media services.
 
 
 Established in 1945 Abdul Latif Jameel has dual headquarters in Jeddah, Saudi Arabia and Dubai, United Arab Emirates, and currently has operations in 30 countries employing approximately 11,000 people from more than 40nationalities.
 
 
 The term Abdul Latif Jameel refers broadly to several distinct, separate and independent legal entities. It is not itself a corporate entity, association or conglomerate run by an overarching parent company but merely refers to a group of distinct and wholly separate legal entities that are collectively referred to as Abdul Latif Jameel.
 
 
 
 
 
 
 Main Job Responsibilities:
 
 
 
 1- Develop JMS Digital Strategy and execution plan with alignment of JMS direction and all stakeholders.
 
 
 2- Lead the design and delivery of JMS digital projects from business side to IT, Digital &amp; e-commerce departments.
 
 
 3- Design new digital solutions and touch points to enhance Customer Experience along Customer Journey and to optimize processes through automation, manage costs effectively and contribute to growth in the business.
 
 
 4- Accountable for getting the core business digital transformation done from business side; this means maintaining the integrity of the strategic intent and managing the changes while minimizing disruption to the business.
 
 
 5- Maintains stakeholders focus on the overall transformation, the intended business outcomes, and the progress toward those outcomes.
 
 
 6- Governance of the digital transformation Strategy and projects through ensuring that the JMS head and stakeholders are apprised on the status of the Digital Transformation Strategy and projects in a timely and accurate fashion through Steering Committee and regular progress meetings.
 
 
 7- Partner with stakeholders (MARCOM, IT, IDCD, Legal, Data, CJ, Retail, TMO, Hayy Jameel, ALJUF, etc..) to understand their needs and priorities and communicate on a tactical and strategic level and translate those on Digital form language to IT, Digital departments.
 
 
 8- Close communication and collaboration with IT, Digital team to secure the execution of JMS Digital strategies and plans to deliver JMS Digital projects on time.
 
 
 9- Support the delivery and management of digital projects by facilitating cross-functional decision making.
 
 
 10- Ensure that any changes to compliance, policies, or processes that affect customer registration are well understood, planned, designed, and delivered
 
 
 11- Manage overlapping and dependencies between digital projects.
 
 
 12- Measure digital projects performance and provide enhancement recommendations.
 
 
 13- Data related activities from the first stage of data acquiring to the CX and to end up with storing the data and distributing it under the rightful regulations and ensuring the security of it.
 
 
 
 
 
 
 Minimum Qualifications and Experience:
 
 
 
 Bachelor&rsquo;s degree in computer science, engineering, or business field
 
 
 10-12 years of experience in developing software solutions, with at least 3 years specifically in developing and executing digital solutions. Experience in leading the execution of projects through SDLC Experience in leading the teams with Agile development methodology.
 
 
 Strong leader who can manage multiple teams and drive the execution of complex digital projects . Ability to motivate, guide and lead large teams . Excellent interpersonal, execution, presentation and communication skills.
 
 
 
 
 
 
 Special Certifications / Membership
 
 
 
 Certification related to Business Process Modeling (e,g BPMN) Certification related to IT Business Analyst Certifications in digital technologies and products is a plus
 
 
 
 
 <ul>
 <li>
 
 The worker will work with a daily standard of (48) hours per week.
 
 </li>
 <li>
 
 The job posting will expire in 7 days - Apply while the opportunity lasts!
 
 </li>
 </ul>
 
 
</div>

Customer Data Management Senior General Manager

Explore 325+ Head of sales development e commerce in Jeddah this February. Find roles across top companies and apply now to boost your career.