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help desk manager with security clearance

Integral Federal, Inc.

<div>
 Overview The Help Desk Manager supports TSA's Trusted Operations, Maintenance, Cybersecurity, Assurance, and Technology (TOMCAT) operational continuity, service excellence, security, and adaptive IT/OT Operations and Maintenance (O&amp;M) support. Responsibilities
 
 
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 Plan and implement the appropriate IT capacity (Resource Capacity Management, Service Capacity Management, and Business Capacity Management) while helping ensure that information &amp; technology services achieve expected levels of performance.
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 Manage and mentor service desk staff, ensuring they are well-trained and equipped to handle inquiries and technical issues effectively.
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 Oversee the daily operation of the service desk including monitoring performance metrics and service level agreements (SLAs).
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 Act as the primary point of contact for escalated issues to ensure FLETC expectations are met and that the service desk provides a high level of support.
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 Responsible for identifying and implementing service improvement initiatives.
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 Coordinate with other IT sections to resolve issues and ensure that the service desk continually evolves to meet changing business needs.
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 Analyze performance data to identify trends and areas of improvement to provide regular reports to management on service desk performance. Qualifications Required:
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 Bachelor's Degree with 10 years of experience in IT support
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 5 years of support as a Help Desk Manager
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 Knowledge of ServiceNow
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 ITIL v4 Certified
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 Secret Clearance Preferred:
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 Experience in implementing ITIL-based methods of using industry-recognized Service Desk ticket management software. Company Overview Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure. Integral is headquartered in McLean, VA and serves clients throughout the country. We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal! Our package also includes:
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 Medical, Dental &amp; Vision Insurance
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 Flexible Spending Accounts
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 Short-Term and Long-Term Disability Insurance
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 Life Insurance
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 Paid Time Off &amp; Holidays
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 Earned Bonuses &amp; Awards
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 Professional Training Reimbursement
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 Employee Assistance Program Equal Opportunity Employer/Protected Veteran/Disability
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 </ul>
</div>

Help Desk Manager with Security Clearance

General Dynamics Information Technology

<div>
 
 
 Job Description:
 
 
 
 
 
 Type of Requisition:
 
 
 
 Regular
 
 
 
 
 Clearance Level Must Currently Possess:
 
 
 
 
 None
 
 
 
 
 Clearance Level Must Be Able To Obtain:
 
 
 
 
 None
 
 
 
 Other
 
 
 
 
 Public Trust/Other Required:
 
 
 
 
 
 Job Family:
 
 
 
 
 Technical Support Services
 
 
 
 
 Skills:
 
 
 
 
 
 Job Qualifications:
 
 
 
 Microsoft Office, Service Desk (Inactive), Ticketing Systems
 
 
 
 
 Certifications:
 
 
 
 
 None
 
 
 
 
 Experience:
 
 
 
 
 4 + years of related experience
 
 
 
 
 US Citizenship Required:
 
 
 
 
 Yes
 
 
 
 
 Job Description:
 
 
 
 
 GDIT is seeking a Help Desk Specialist for 24x7x365 service desk support for a Federal customer in Washington, DC. This position is under an IT modernization and sustainment program within a component agency of the Department of Homeland Security (DHS). This position will report directly to the Service Desk Manager or a Shift Lead. In order to more effectively achieve its mission objectives, the component agency must provide technical support to end users to ensure systems are operating with optimal performance, security, and usability. The candidate will conduct all necessary technical Service Desk support activities to ensure systems are strong, robust, and perform up to standard.
 
 
 
 The work hours for this position is 11:00pm - 7:30am Friday - Tuesday and candidate must be onsite
 
 
 
 
 The work location is near Gallery Place Metro station or Metro Center in Washington, DC. Candidate must be able to work onsite
 
 
 
 
 
 HOW JOB TITLE WILL MAKE AN IMPACT
 
 
 
 
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 The Help Desk Specialist will: Provide user support and customer service on company supported computer applications and platforms, use a ticketing system (ServiceNow) to document and create all incoming Incident and Service Requests, troubleshoot issues and advise on appropriate action, ensure prompt resolution of issues, escalate issues to Tier 2 or shift lead, track all issues to closure, respond to user requests via phone and email.
 
 
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 </ul>
 
 
 WHAT YOU&rsquo;LL NEED TO SUCCEED
 
 
 
 
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 The applicant must have a technical background
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 Experience working on service desk teams supporting IT services (Desired)
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 Experience in working with a ticketing system, such as Remedy, SCSM, ServiceNow, etc&hellip; (Desired)
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 The ability to resolve technical and other types of issues with little oversight
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 Strong oral and written communications skills
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 Technical certifications (Desired)
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 3 years relevant experience with an Associates degree or in lieu of a degree is acceptable
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 Technical degree preferred
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 Contract requires US Citizenship and the candidate must be able to obtain a public trust.
 
 
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 </ul>
 
 
 GDIT IS YOUR PLACE:
 
 
 
 
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 401K with company match
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 Comprehensive health and wellness packages
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 Internal mobility team dedicated to helping you own your career
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 Professional growth opportunities including paid education and certifications
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 Cutting-edge technology you can learn from
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 Rest and recharge with paid vacation and holidays
 
 
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 The likely hourly rate for this position is between $25.63 - $27.63. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
 
 
 
 
 Scheduled Weekly Hours:
 
 
 
 
 40
 
 
 
 
 Travel Required:
 
 
 
 
 None
 
 
 
 
 Telecommuting Options:
 
 
 
 
 Onsite
 
 
 
 Work Location:
 
 
 
 USA DC Washington
 
 
 
 Additional Work Locations:
 
 
 
 
 
 Total Rewards At GDIT:
 
 
 
 
 Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
 
 
 We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
 
 
 Join our Talent Community to stay up to date on our career opportunities and events at
 
 
 gdit.com/tc.
 
 
 Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
</div>

Help Desk Technical Support - Shift 11:00pm - 7:30am Friday - Tuesday - Secret or TS preferred

CRITICAL SOLUTIONS

<div>Tier 1 Cyber Network Defense Analyst - Shift Schedule (w/ active TS)
Location: Washington, DC
 
Full-time, Hybrid
 
Clearance: TS/SCI
 
Shift Schedule: Day Shift 7am - 7pm ET 
Salary Range: $58,000 - $74,000 
JOB DESCRIPTION
Critical Solutions has an immediate opening for a Tier 1 Cyber Network Defense Analyst (CNDA) to support our federal customer in Washington, DC.
The Tier 1 Cyber Network Defense Analyst (CNDA) will be part of a team that provides security operations center (SOC) support, cyber analysis, application development, and a 24x7x365 support staff. Candidates must have the ability to work non-core hours, if necessary.
Duties include network security monitoring and detection. Proactively searching for threats. Inspect traffic for anomalies and new malware patterns. Investigate and analyze logs. Provide analysis and response to alerts, and document activity in SOC investigations and Security Event Notifications (SENs). 
PRIMARY ROLES AND RESPONSIBILITIES:<ul><li>
Utilize a SIEM for enterprise monitoring and detection</li><li>
Create Security Event Notifications to document investigation findings</li><li>
Perform critical thinking and analysis to investigate cyber security alerts</li><li>
Analyze network traffic using enterprise tools (e.g. Full PCAP, Firewall, Proxy logs, IDS logs, etc)</li><li>
Collaborate with team members to analyze an alert or a threat</li><li>
Stay up to date with latest threats</li><li>
Monitor shared email box for notifications and requests</li><li>
Utilize OSINT to aid in their investigation</li><li>
Contribute to content tuning requests</li></ul> 
BASIC QUALIFICATIONS:<ul><li>
Active TS/SCI and must be able to obtain and maintain an Entry on Duty (EOD) clearance</li><li>
must have the ability to work non-core hours, if necessary.</li><li>
Bachelor's degree in Computer Science, Engineering, Information Technology, Cybersecurity, or related field AND a minimum of two (2) years professional experience in the areas listed below:<ul><li>
Network Administration</li><li>
Unix/Linux Administration</li><li>
Software engineering</li><li>
Software development</li><li>
Systems administration</li><li>
Help desk/IT support</li></ul></li><li>
The ideal candidate is a self-motivated individual in pursuit of a career in cyber security.</li><li>
Familiarity with a SOC's purpose and role within an organization</li><li>
General understanding of common network ports and protocols (e.g. TCP/UDP, HTTP, ICMP, DNS, SMTP, etc)</li><li>
Familiarity with network topologies and network security device functions (e.g. Firewall, IDS/IPS, Proxy, DNS, etc).</li><li>
Familiarity with packet analysis tools such as Wireshark</li><li>
Able to perform critical thinking and analysis to investigate cyber security alerts</li><li>
Familiarity with common malware and attack vectors</li><li>
Familiarity with Windows operating systems and standard OS logging</li><li>
Familiarity with Antivirus, DLP, and host based firewalls</li><li>
Must have one of the following certifications: A+ CE, CCNA-Security, CND, Network+ CE, SSCP, Security+, CySA+</li></ul> 
PREFERRED QUALIFICATIONS:<ul><li>
Familiar with SOC methodologies and processes</li><li>
Familiarity with scripting languages (e.g. Python, Powershell, Javascript, VBS etc)</li></ul> 
SHIFT SCHEDULE:
Shift schedule will be determine at the time of the start date<ul><li>
Day Shift Front: 7am - 7pm ET, Sunday - Tuesday and every other Wednesday (8hr shift)</li><li>
Day Shift Back: 7am - 7pm ET, Thursday - Saturday and every other Wednesday (8hr shift)</li><li>
Must have the ability to work non-core hours, if necessary.</li></ul> 
LOCATION:<ul><li>
This is a hybrid role with expectations of being on the client site most days.</li><li>
Must be willing and able to commute to Washington, DC</li></ul> 
ADDITIONAL INFORMATION:
CLEARANCE REQUIREMENT: Must possess an active DoD Top Secret Clearance. In addition, selected candidate must undergo background investigation (BI) and finger printing by the federal agency and successfully pass the preceding to qualify for the position. US CITIZENSHIP IS REQUIRED
CRITICAL SOLUTIONS PAY AND BENEFITS:
Salary range $58,000 - $74,000. The salary range for this position represent the typical salary range for this job level and this does not guarantee a specific salary. Compensation is based upon multiple factors such as responsibilities of the job, education, experience, knowledge, skills, certifications, and other requirements.
BENEFIT SNAPSHOT: 100% premium coverage for Medical, Dental, Vision, and Life Insurance, Supplemental Insurance, 401K matching, Flexible Time Off (PTO/Holidays), Higher Education/Training Reimbursement, and more</div>

T1 Cyber Network Defense Analyst – Day Shift (w/ active TS)

MANTECH

<div>MANTECH seeks a motivated, career and customer-oriented Configuration Manager to join our team in Washington, D.C.
Responsibilities include, but are not limited to:<ul><li>
Develop and maintain configuration management (CM) plans, policies, and baselines to support system development and operational environments</li><li>
Manage the Security Assessment and Authorization (SAA) process, ensuring systems comply with approved security policies and are properly maintained and transitioned into GRC tools</li><li>
Define and recommend system security controls, impact levels, and authorization boundaries in coordination with system owners and Authorizing Officials</li><li>
Coordinate and facilitate interconnection agreements (ISAs, MOUs, MOAs) for systems integrating with external or joint-use environments</li><li>
Conduct independent reviews of System Security Plans (SSPs), determine testing requirements, and support security control validation efforts</li><li>
Lead security inspections, testing, and ATO package submissions, while advising leadership on vulnerabilities, residual risks, and compliance status</li><li>
Support change and configuration management processes, including tracking Requests for Change (RFCs), maintaining documentation, and delivering executive-level briefings and stakeholder communications</li></ul>
Minimum Qualifications:<ul><li>
A minimum of 10 years&rsquo; experience in a computer science or cybersecurity related field with a minimum of 7 years of experience serving as an ISSR or in a similar role at a cleared facility</li><li>
Must hold at least one of the following certifications: Certified Information Systems Security Professional (CISSP), Global Information Security Professional (GISP), or the CompTIA Advanced Security Practitioner (CASP), or Certified Information System Manager (CISM).</li><li>
Experience operating security tools such as Tenable Nessus/Security Center, IBM Guardium, HP WebInspect, NMAP, or similar technologies</li><li>
Strong knowledge of RMF and ATO/SAA processes, including NIST SP 800-53 and FISMA compliance requirements</li><li>
Hands-on experience with configuration management, system baselining, and change control processes</li><li>
Familiarity with GRC tools (e.g., eMASS, Xacta, Archer), including POA&amp;M tracking, and experience developing/reviewing SSPs and security controls</li></ul>
Preferred Qualifications:<ul><li>
Bachelor's or advanced degree in Computer Science, Cybersecurity, or other cyber discipline</li></ul>
Clearance Requirements:
<ul><li>Must have a current/active Top Secret security clearance and be willing and able to obtain SCI eligibility prior to starting this position.</li><li>
Must be willing to sit for a polygraph if required</li></ul>
Physical Requirements:<ul><li>
Must be able to remain in a stationary position 50%.</li><li>
Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.</li><li>
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.</li><li>
Often positions self to maintain computers in the lab, including under the desks and in the server closet.</li><li>
Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.</li></ul></div>

Configuration Manager

<div>MANTECH seeks a motivated, career and customer-oriented Senior Cloud Information System Security Officer (ISSO) to join our team in Washington, D.C., Chantilly, VA or Quantico, VA..
Responsibilities include, but are not limited to:<ul><li>
Ensure the day-to-day implementation, oversight, continuous monitoring, and maintenance of the security configuration, practices, and procedures for each IS</li><li>
Provide liaison support between the system owner and other IS security personnel</li><li>
Ensure that selected security controls are implemented and operating as intended during all phases of the IS lifecycle. Ensure that system security documentation is developed, maintained, reviewed, and updated on a continuous basis</li><li>
Conduct required IS vulnerability scans according to risk assessment parameters. Coordinate system owner concurrence for correction or mitigation actions.</li><li>
Develop Plan of Action and Milestones (POAMs) in response to reported security vulnerabilities. Manage the risks to ISs and other FBI assets by coordinating appropriate correction or mitigation actions, and oversee and track the timely completion of (POAMs)</li><li>
Monitor security controls for FBI ISs to maintain security Authorized to Operate (ATO). Upload all security control evidence to the Governance, Risk, and Compliance (GRC) application to support security control implementation during the monitoring phase</li><li>
Ensure that changes to an FBI IS, its environment, and/or operational needs that may affect the authorization status are reported to the system owner and IS Security Manager (ISSM). Ensure the removal and retirement of ISs being decommissioned in coordination with the system owner, ISSM, and ISSR</li></ul>
Minimum Qualifications:<ul><li>
At least seven years' experience as an Information Systems Security Officer (ISSO) or similar role at a cleared facility</li><li>
At least eight years&rsquo; experience working in the Information Technology sector with a bachelor's degree, 6 years with master's degree, 10 years with associates OR 12 years with high school diploma.</li><li>
Hold at least one of the following certifications: Certified Information Systems Security Professional (CISSP), Global Information Security Professional (GISP), or the CompTIA Advanced Security Practitioner (CASP), Certified Information System Manager (CISM), or Information Assurance Management (IAM) Level II proficiency</li><li>
Hold at least one of the following certifications: AWS Certified Cloud Practitioner, AWS Certified Security &ndash; Specialty, (ISC)2 Certified Cloud Security Professional (CCSP), AWS Certified Solutions Architect &ndash; Associate, AZ-500: Microsoft Certified: Azure Security Engineer Associate, Google - Professional Cloud Security Engineer.</li><li>
Familiarity with the use and operation of security tools including Tenable Nessus and/or Security Center, IBM Guardium, HP Weblnspect, Network Mapper (NMAP), and/or similar applications</li></ul>
Preferred Qualification:<ul><li>
A bachelor's or advanced degree in Computer Science, Cybersecurity, or other cyber discipline</li></ul>
Clearance Requirements:<ul><li>
Must have a current/active Top Secret security clearance and be willing and able to obtain SCI eligibility prior to starting this position.</li><li>
Selected candidate may be required to undergo a Polygraph.</li></ul> 
Physical Requirements:<ul><li>
Must be able to remain in a stationary position 50%</li><li>
Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.</li><li>
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer</li><li>
Often positions self to maintain computers in the lab, including under the desks and in the server closet</li><li>
Frequently communicates with co-workers, management and customers, which may involve delivering presentations</li><li>
Must be able to exchange accurate information in these situations</li></ul></div>

Senior Cloud Information System Security Officer

Parsons

<div>In a world of possibilities, pursue one with endless opportunities. Imagine Next! 

At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what&rsquo;s possible. 
Job Description:
Parsons is looking for an amazingly talented Sr. Program Manager to join our team! In this role you will possess business unit management responsibilities, and provides managerial and technical leadership to direct and support a broad range of activities.
What You'll Be Doing:<ul><li>
Serves as the primary contact with client representatives, subcontractors, and government representatives for program-related activities. Maintains strong client and community relations.</li><li>
Keeps alert to possible problem areas and takes preventative action to ensure that critical milestones are met for each phase of the project.</li><li>
Prepares periodic reports summarizing progress of project and program activities for higher-level management and clients.</li></ul>
What Required Skills You'll Bring:<ul><li>
Bachelors in Architecture or Engineering (or equivalent) degree, 
Certified Construction Manager (or equivalent). 20+ years can be substituted in lieu of degree.</li><li>
15+ years with 3 of those years as a Senior Project or Team Leader or similar role.</li><li>
Must possess a current/active Secret clearance or above</li><li>
Have experience on greater than $50M, both horizontal and vertical construction, phased and partially occupied complex projects</li><li>
Requires certification completion (within the last 3 years) of OSHA safety requirements on construction projects.</li><li>
Ability to communicate effectively orally and in writing; submit examples of written reports and correspondence, if requested.</li><li>
Ability to conduct meetings to resolve problems, construction issues and brief clients and management personnel; submit examples if requested.</li><li>
Ability to independently estimate construction costs for changes, scope(s) of work; submit examples of material take offs, with corresponding scope of work narratives and negotiated final equitable contract adjustments for the work submitted, if requested</li></ul> 
What Desired Skills You'll Bring:<ul><li>
PMP or CCM Certification</li><li>
Professional Registration preferred (PE or RA)</li></ul>
Security Clearance Requirement:
An active Secret security clearance is required for this position.
This position is part of our Federal Solutions team.
The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what&rsquo;s next to deliver the solutions our customers need now.
Salary Range: $134,100.00 - $241,400.00
We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!
This position will be posted for a minimum of 3 days and will continue to be posted for an average of 30 days until a qualified applicant is selected or the position has been cancelled.
Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.
We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!<div>
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.</div></div>
 <div><div><div>COMPETITIVE BENEFIT OFFERINGS</div></div><div><div><div> 
Financial Wellness</div><div> 
We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.</div></div><div><div>
Work Life Harmony</div><div> 
Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.</div></div><div><div>
Career Development</div><div> 
We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.</div></div><div><div> 
Veteran Support</div><div> 
We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.</div></div><div><div>
Mind &amp; Body</div><div> 
At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.</div></div><div><div>
Health</div><div> 
Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.</div></div></div></div>

Sr. Program Manager for Construction Management

SAIC

<div>Job ID: 2610744
Location: Washington, DC, US
Date Posted: 2026-03-30
Category: Information Technology
Subcategory: Site Support
Schedule: Full-Time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: ORA_ON_SITE 
Description
SAIC is seeking a Senior Desk Side Engineer to provide advanced Tier 2 and Tier 3 technical support to end users in a fast-paced environment. The role serves as the primary escalation point for junior and mid-level engineers, diagnosing and resolving hardware, software, and platform issues across Windows, macOS, and mobile devices. This position includes assisting with the organization&rsquo;s transition to Google Workspace, managing lifecycle activities, and ensuring exceptional service delivery.
This is an onsite role, covering the 10:00 AM &ndash; 7:00 PM shift with core support hours from 7:00 AM to 7:00 PM.
Key Responsibilities:<ul><li>
Provide Tier 2 and Tier 3 deskside support for end-user workstations, laptops, macOS devices, and mobile devices (iPhones/iPads).</li><li>
Diagnose and resolve hardware and software issues, including troubleshooting for Microsoft Windows 10/11 and macOS platforms.</li><li>
Assist users with the transition to and daily use of Google Workspace (Gmail, Drive, Meet, Chat, Docs, Sheets) and provide training as needed.</li><li>
Perform installation, deployment, and configuration activities, including IMAC (Install, Move, Add, Change) procedures and lifecycle refresh tasks.</li><li>
Serve as the escalation point for unresolved technical issues from junior and mid-level engineers, providing mentorship and technical expertise.</li><li>
Support enterprise applications and tools such as SCCM (for imaging), JAMF (for macOS management), Active Directory, VPN, Bomgar, and Zoom.</li><li>
Document resolution progress in ServiceNow and ensure compliance with Service-Level Agreements (SLAs).</li><li>
Consult with users to recommend hardware/software solutions and provide training for basic and specialized applications.</li><li>
Ensure adherence to timelines in a fast-paced environment, prioritizing customer satisfaction.</li></ul> 
Qualifications
Requirements:<ul><li>
Minimum of 4 years of deskside support experience, specializing in Tier 2 and Tier 3 troubleshooting.</li><li>
Education: A bachelor&rsquo;s degree is preferred. A high school diploma or equivalent may be supplemented with 6 additional years of related experience.</li><li>
Strong experience troubleshooting Microsoft Windows and macOS platforms.</li><li>
Familiarity with Google Workspace for Enterprise (e.g., Gmail, Drive, Meet, Docs).</li><li>
Proficiency in enterprise tools and systems, including Active Directory, SCCM, and JAMF.</li><li>
Advanced knowledge of diagnosing and repairing Apple hardware (macOS/iOS).</li><li>
Hands-on experience with remote tools (e.g., Bomgar) and video conferencing platforms (e.g., Zoom).</li><li>
Ability to work independently while coordinating across multiple teams.</li><li>
Must maintain exceptional communication, organizational, and multitasking skills.</li></ul>
Preferred:<ul><li>
Certifications: HDI Technical Support Professional (required within 6 months of hire), A+, Network+, Security+, or JAMF certification.</li><li>
Broad understanding of networking concepts, software integration, and domain administration.</li></ul>
Additional Requirements:<ul><li>
Must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years. 
Ability to obtain and maintain a public trust clearance.</li><li>
Must have reliable, independent transportation to support onsite work.</li></ul> 
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.</div>

Deskside Engineer

Explore 508+ Help desk manager with security clearance in Washington this April. Find roles across top companies and apply now to boost your career.