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hospital collections customer service representative

UCLA Health

<div><div><b>Description</b><p></p><p>
Join a patient-focused team that plays a vital role in delivering exceptional service and resolving financial concerns at UCLA Health. As a Hospital Collections Customer Representative in our Patient Business Services department, you will serve as the primary point of contact for patients, helping to resolve billing inquiries, process payments, and support account follow-up activities in a high-volume call center environment.</p><p>
In this role, you will:</p><ul><li>
Manage high-volume inbound and outbound calls, verifying identity and documenting interactions in Epic and CRM systems with detailed, accurate notes.</li><li>
Assist patients with payments, set up payment plans, and provide information on financial assistance programs.</li><li>
Review and process account adjustments, refunds, and vendor assignments; ensure timely follow-up by routing accounts to the appropriate work queues.</li><li>
Track daily productivity, meeting expectations of at least 60 accounts per day, and support team performance through special projects and administrative tasks.</li><li>
Adhere to all departmental guidelines, including attendance, equipment usage, and compliance with HIPAA and UCLA Health service standards.</li></ul><p><b>
Salary Range:</b> $27.65 &ndash; $39.27 hourly</p></div><div><b>
Qualifications</b><p></p><p>
We&rsquo;re seeking a service-oriented professional with:</p><ul><li><b>
Required</b>: Minimum of 3 years of customer service experience in a hospital or healthcare setting.</li><li><b>
Preferred</b>: Familiarity with Epic electronic health record systems.</li><li>
Excellent verbal and written communication skills.</li><li>
Strong organizational skills and the ability to manage multiple accounts.</li><li>
Attention to detail in account documentation, refund processing, and reconciliation.</li><li>
Proficiency in managing follow-up work queues and resolving patient concerns efficiently.</li><li>
Ability to maintain confidentiality and act with integrity when handling sensitive patient information.</li></ul></div></div>

Hospital Collections Customer Service Representative

<div><div><b>Description</b><p></p><div>
As a Commercial Collections Representative, you will manage a designated portfolio of inpatient and outpatient claims, ensuring effective and efficient collection efforts. Your primary responsibilities include:</div><div><ul><li>
Conducting regular account reviews to identify outstanding balances.</li><li>
Initiating and maintaining communication with third-party payers to resolve reimbursement discrepancies.</li><li>
Diligently following up on claims to ensure timely resolution.</li><li>
Communicate with insurance providers, patients, and internal departments to gather necessary information and resolve payment issues.</li></ul></div><div><b>
Salary Range: $27.65 - $39.27/hourly</b></div></div><div><b>
Qualifications</b><p></p><div>
We are seeking a self-directed, detail-oriented individual with:</div><div><ul><li>
High school diploma or GED; Minimum of 3 years of relevant experience, including at least 1 year in collections investigation</li><li>
Experience in commercial and managed care collections, highly desired</li><li>
Ability to interpret payer contracts and process contractual adjustments</li><li>
In-depth knowledge of UB04 requirements and medical billing processes</li><li>
Strong analytical skills and proven proficiency in Excel and spreadsheets</li><li>
Understanding of collection techniques and laws, including AB1455, the Knox-Keene Act, Health &amp; Safety Codes, etc., Familiarity with medical terminology, CPT codes, HCPCS codes, health networks, IPAs, HMOs, PPOs, PCPs, and contract affiliations</li><li>
Excellent verbal and written communication skills</li><li>
Proficiency in Microsoft Office, especially Excel and Word</li><li>
Exceptional organizational skills, with the ability to meet deadlines, work independently or as part of a team, and prioritize tasks effectively</li></ul></div></div></div>

Commercial Hospital Collections Representative

<div><div><b>Description</b><p></p><p>
As a Senior Collections Representative, you will oversee a designated portfolio of inpatient and outpatient claims to maximize collection outcomes. In this role, you will conduct thorough and strategic account reviews, lead efforts to resolve reimbursement discrepancies with third-party payers, and implement proactive follow-up strategies to accelerate account resolution. This position requires strong communication skills to work effectively with insurance providers, patients, and internal departments while gathering essential information and addressing payment challenges promptly. You will play a key role in optimizing account management efficiency and ensuring timely resolution within the revenue cycle process.</p><p><b>
Salary Range:</b> $33.27 &ndash; $47.77 /hourly</p></div><div><b>
Qualifications</b><p></p><p>
We are seeking a self-directed, detail-oriented individual with:</p><ul><li><p>
High school diploma or General Education Diploma (GED) <b>(Required)</b></p></li><li><p>
5+ years of progressive experience in collections, including substantial experience in complex collections investigations and resolution <b>(Required)</b></p></li><li><p>
Comprehensive understanding of UB04 requirements and advanced knowledge of medical billing processes, including familiarity with Medicare and Medicaid regulations</p></li><li><p>
Advanced proficiency in analytical tools and software, with demonstrated expertise in Excel/spreadsheets for data analysis and reporting</p></li><li><p>
In-depth knowledge of collection techniques, laws, and regulations, including AB1455, the Knox-Keene Act, Health &amp; Safety Codes, and other applicable statutes</p></li><li><p>
Extensive familiarity with medical terminology, CPT and HCPCS codes, and healthcare networks including IPAs, HMOs, PPOs, PCPs, as well as contract affiliations and provider networks</p></li><li><p>
Exceptional verbal and written communication skills, including the ability to convey complex information clearly and concisely</p></li><li><p>
Advanced proficiency in Microsoft Office applications, particularly Excel for complex data analysis and Word for documentation and reporting</p></li><li><p>
Proven ability to manage multiple priorities, meet deadlines consistently, and work both independently and collaboratively within a team environment</p></li><li><p>
Ability to interpret and apply payer contracts, negotiate payment terms, and process contractual adjustments effectively</p></li></ul></div></div>

Senior Commercial Hospital Collections Representative

The J. Paul Getty Trust

<div>One Getty Values: Getty is committed to creating a welcoming workplace that reflects the various backgrounds of the communities we serve. We value differences in the pursuit of inquiry and knowledge, mutual understanding, respect, trust, transparency, and cooperation. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status. Job Summary:
<div>
The Getty Research Institute (GRI) seeks a motivated and knowledgeable Archivist with Spanish and Portuguese language skills for a three-year limited-term project to process three modern and contemporary Latin American collections: the Videobrasil records, the Gertrudis de Moses photographs, and the Grete Stern photographs of indigenous peoples of the Argentine Gran Chaco.</div><div><br>
The Videobrasil records (approximately 6 pallets) document 20 editions of the program&rsquo;s International Electronic Art Festival (1983-2023), which features digital art, installations, and performances by artists from the Geopolitical South&ndash;Africa, Latin America, Asia, Eastern Europe, Oceania, and the Middle East. The collection materials are primarily in Portuguese and consist largely of audiovisual and born-digital materials, with a small papers component.<br>
</div><div><br>
The de Moses and the Stern photographs, both Spanish-language collections, will be processed following the completion of the Videobrasil records. The de Moses photographs (approximately 27 linear feet) cover the Chilean American photographer&rsquo;s work from the 1920s to the 1980s, with approximately 10,000 prints and 4,400 negatives, and 30 albums comprising de Moses&rsquo;s experimental work from 1938 onward, including portraits, nudes, and color images. The Stern photographs (approximately 20 linear feet) consist of the German Argentine photographer&rsquo;s work documenting the indigenous inhabitants, living conditions, and landscape of the Argentine Gran Chaco from 1959 to 1964. The collection includes 176 vintage gelatin silver prints; 1,500 black-and-white and color negatives; three handmade albums compiled of sheets of annotated contact prints; as well as black-and-white and color slides.</div><div><br>
Reporting to the Special Collections Archivist III who will supervise the project, the Special Collections Archivist II will work independently to physically process and arrange the materials according to archival best practices; creating online finding aids in compliance with local guidelines and national standards; communicating and closely collaborating with curatorial, conservation, and digitization staff; and writing blog posts and participating in outreach activities related to the collections.</div><div><br>
Additional collections will be assigned if time permits.</div><div><br>
Located at the Getty Center in Los Angeles, the Getty Research Institute is dedicated to cultivating advanced knowledge of art and its varied histories. Serving an international community of scholars, the Getty Library is one of the largest art and architecture libraries in the world, with holdings of more than one and a half million books and periodicals, rare books and journals, rare photographs, prints dating from the 15th century to the present, architectural drawings and models, audiovisual recordings, digital content, and extensive archives and manuscript collections.</div>
Major Job Responsibilities:
<ul><li>Create and refine processing plans for all three project collections in alignment with local procedures and in consultation with the Special Collections Archivist III overseeing the project
</li><li>Arrange, process, and re-house the Videobrasil records, the Stern photographs, and the de Moses photographs according to archival best practices, applying professional judgment to process complex collections of fragile and at-risk formats with no apparent arrangement
</li><li>Create DACS-compliant finding aids and bibliographic records for the three collections based on current standards, best practices, research, and analysis
</li><li>Makes decisions regarding storage and preservation of collection materials in consultation with others
</li><li>May train, supervise, and revise the work of others
</li><li>May facilitate digitization for select collection materials
</li><li>May answer reference questions related to the collections
</li><li>May research, write, present, and publish about collections and work activities
</li><li>May contribute to outreach activities</li></ul>
Qualifications:
<ul><li>MLIS from an ALA-accredited library school with emphasis on Archives; OR related Master&rsquo;s degree with substantive coursework in Archives</li><li>
Fluency or reading proficiency in Spanish and Portuguese preferred; candidates with fluency or reading proficiency in one language will be considered</li><li>
Minimum 2 years of related experience processing archival collections</li><li>
Experience working with audiovisual materials, born-digital materials, and photographs preferred</li></ul><div>
Please note: This position is not eligible for employer-based immigration sponsorship. Applicants must have authorization to work for Getty in the United States without the need for sponsorship, currently or in the future.</div>
Knowledge, Skills and Abilities:
<ul><li>Strong writing and communication skills</li><li>
Ability to work both independently and collaboratively</li><li>
Ability to lift and move 40 pounds</li><li>
Ability to climb ladders</li><li>
Knowledge of contemporary art history preferred</li><li>
Knowledge of Latin American art history preferred</li><li>
Experience managing large processing projects preferred</li><li>
Knowledge of standards such as DACS, EAD, MARC, and RDA</li><li>
Experience with ArchivesSpace or other collection management systems preferred</li><li>
Experience handling large format materials and/or artwork preferred</li><li>
Must have means of transportation to work sites at both the Getty Center in Brentwood and the Getty&rsquo;s off-site facility in Valencia, approximately 30 miles to the north</li></ul>
Benefits and Perks:
<div>
Here are just some examples that Getty offers/provides for full-time employees:</div><ul><li>
Medical, Dental, and Vision insurance coverage, starting on date of hire. Getty pays 75%-95% of the premium, depending on the plan selected.</li><li>
403(b) Employee Investment retirement plan &ndash; with up to 5% Getty Match</li><li>
Getty contribution of 6%, on behalf of employee, to 401(a) retirement account</li><li>
Educational Assistance and professional development</li><li>
Paid Vacation, Sick, and Personal Days</li><li>
12 Paid Holidays</li><li>
Many positions have bi-weekly off-Fridays</li><li>
On-Site Fitness Center at Getty Center</li><li>
Community service opportunities</li></ul><div></div><div><br>
To learn more about our comprehensive benefits and long list of perks, go to <b>Getty HR</b>.</div></div>

Special Collections Archivist II

West Coast Wound & Skin Care

<div>
 <p>
  <strong>
   West Coast Wound &amp; Skin Care is seeking a Healthcare Sales Representative for South LA. This is a field sales position, not remote.
  </strong>
 </p>
 <p>
  <strong>
   Who we Are:
   <br/>
  </strong>
  Since 2015 West Coast Wound and Skin Care has become one of the nation&rsquo;s leading providers of advanced mobile wound care. We follow a simple goal to provide the highest level of clinical care at the lowest possible cost. We do this within a customer service focused model designed to meet the needs of patients, families, and our referring partners. We provide a fully integrated Wound Care and Dermatology offering with proven clinical outcomes that reduce hospital admissions. Whether within our organization, with our referring partners, or with our patients and families, providing clinical education is at the forefront of what we do every day.
 </p>
 <p>
  <strong>
   What we offer:
   <br/>
  </strong>
  A chance to be a part of the fastest growing advanced mobile wound care provider in the US with tremendous professional growth opportunities. We also provide:
 </p>
 <p>
  &middot; Automobile allowance
 </p>
 <p>
  &middot; Entertainment allowance
 </p>
 <p>
  &middot; Paid time off
 </p>
 <p>
  &middot; Comprehensive health benefits package
 </p>
 <ul>
  <li>
   Generous 401(k) matching program
  </li>
 </ul>
 <p>
  Excellent opportunity to become a vital team player within our fast-growing organization!
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   3-to-5-year successful sales experience with healthcare facilities, physicians, home health, hospice, and other healthcare related entities
  </li>
  <li>
   Strong interpersonal skills
  </li>
  <li>
   Strong organizational skills and ability to develop and manage a large sales territory
  </li>
  <li>
   Familiarity with post-acute sales environment and specifically wound care services
  </li>
  <li>
   Strong business and sales acumen
  </li>
 </ul>
 <p>
  <strong>
   Duties will include, but are not limited to:
  </strong>
 </p>
 <ul>
  <li>
   Developing referral relationships throughout assigned sales territory
  </li>
  <li>
   Scheduling and conducting educational in-services
  </li>
  <li>
   Providing the highest level of customer service
  </li>
  <li>
   Participation in regular team meetings to review business development goals and progress
  </li>
  <li>
   Ability to contribute to a strong company culture
  </li>
 </ul>
 <p>
  <em>
   Must have reliable means of transportation and ability to spend most of the time travelling throughout assigned sales territory
  </em>
 </p>
 <p>
  <strong>
   Compensation Package:
  </strong>
 </p>
 <ul>
  <li>
   Competitive base salary based on experience
  </li>
  <li>
   Comprehensive performance incentive bonus + commissions
  </li>
  <li>
   Expected first year earnings at plan 95-100k
  </li>
 </ul>
 <p>
  <strong>
   Schedule:
  </strong>
 </p>
 <ul>
  <li>
   40 hr week / 8 hour day
  </li>
  <li>
   Monday to Friday normal business hours
  </li>
 </ul>
 <p>
  <strong>
   Work Location:
  </strong>
  &nbsp;On the road
 </p>
 <p>
  <strong>
   Job Type:
  </strong>
  &nbsp;Full-time
 </p>
 <p>
  <strong>
   Pay:
  </strong>
  &nbsp;From $75,000.00 per year
 </p>
 <p>
  <strong>
   Benefits:
  </strong>
 </p>
 <ul>
  <li>
   401(k)
  </li>
  <li>
   401(k) matching
  </li>
  <li>
   Cell phone reimbursement
  </li>
  <li>
   Dental insurance
  </li>
  <li>
   Flexible schedule
  </li>
  <li>
   Health insurance
  </li>
  <li>
   Life insurance
  </li>
  <li>
   Mileage reimbursement
  </li>
  <li>
   Paid time off
  </li>
  <li>
   Vision insurance
  </li>
 </ul>
 <p>
  <strong>
   Work Location:
  </strong>
  &nbsp;On the road
 </p>
 <p>
  Job Type: Full-time
 </p>
 <p>
  Benefits:
 </p>
 <p>
 </p>
 <ul>
  <li>
   401(k)
  </li>
  <li>
   401(k) matching
  </li>
  <li>
   Dental insurance
  </li>
  <li>
   Health insurance
  </li>
  <li>
   Paid time off
  </li>
  <li>
   Vision insurance
  </li>
 </ul>
 <p>
 </p>
 <p>
  Work Location: On the road
 </p>
</div>


Healthcare Sales Representative

<p></p><div><p><b>West Coast Wound &amp; Skin Care is seeking a Healthcare Sales Representative for South LA. This is a field sales position, not remote.</b></p><p><b>
Who we Are:</b><br>
Since 2015 West Coast Wound and Skin Care has become one of the nation&rsquo;s leading providers of advanced mobile wound care. We follow a simple goal to provide the highest level of clinical care at the lowest possible cost. We do this within a customer service focused model designed to meet the needs of patients, families, and our referring partners. We provide a fully integrated Wound Care and Dermatology offering with proven clinical outcomes that reduce hospital admissions. Whether within our organization, with our referring partners, or with our patients and families, providing clinical education is at the forefront of what we do every day.</p><p><b>
What we offer:</b><br>
A chance to be a part of the fastest growing advanced mobile wound care provider in the US with tremendous professional growth opportunities. We also provide:</p><ul><li>Automobile allowance</li><li>Entertainment allowance</li><li>Paid time off</li><li>Comprehensive health benefits package</li><li>
Generous 401(k) matching program</li></ul><p>
Excellent opportunity to become a vital team player within our fast-growing organization!</p><p><b>
Requirements:</b></p><ul><li>
3-to-5-year successful sales experience with healthcare facilities, physicians, home health, hospice, and other healthcare related entities</li><li>
Strong interpersonal skills</li><li>
Strong organizational skills and ability to develop and manage a large sales territory</li><li>
Familiarity with post-acute sales environment and specifically wound care services</li><li>
Strong business and sales acumen</li></ul><p><b>
Duties will include, but are not limited to:</b></p><ul><li>
Developing referral relationships throughout assigned sales territory</li><li>
Scheduling and conducting educational in-services</li><li>
Providing the highest level of customer service</li><li>
Participation in regular team meetings to review business development goals and progress</li><li>
Ability to contribute to a strong company culture</li></ul><p><i>
Must have reliable means of transportation and ability to spend most of the time travelling throughout assigned sales territory</i></p><p><b>
Compensation Package:</b></p><ul><li>
Competitive base salary based on experience</li><li>
Comprehensive performance incentive bonus + commissions</li><li>
Expected first year earnings at plan 95-100k</li></ul><p><b>
Schedule:</b></p><ul><li>
40 hr week / 8 hour day</li><li>
Monday to Friday normal business hours</li></ul><p><b>
Work Location:</b> On the road</p><p><b>
Job Type:</b> Full-time</p><p><b>
Pay:</b> From $75,000.00 per year</p><p><b>
Benefits:</b></p><ul><li>
401(k)</li><li>
401(k) matching</li><li>
Cell phone reimbursement</li><li>
Dental insurance</li><li>
Flexible schedule</li><li>
Health insurance</li><li>
Life insurance</li><li>
Mileage reimbursement</li><li>
Paid time off</li><li>
Vision insurance</li></ul><p><b>
Work Location:</b> On the road</p><p>
Job Type: Full-time</p><p>
Benefits:</p><p></p><ul><li>
401(k)</li><li>
401(k) matching</li><li>
Dental insurance</li><li>
Health insurance</li><li>
Paid time off</li><li>
Vision insurance</li></ul><p></p><p>
Work Location: On the road</p><p>
</p><p>M6j0FnGuZO</p></div>

University of Southern California

<div><b>Job ID</b> REQ20172742 <b>Category</b> Keck Medicine of USC</div>
<br><div><p>Environmental Services Worker will maintain a clean, attractive, and safe hospital environment for patients, staff, and visitors through a systematic application of cleaning procedures.</p><p><b>
Essential Duties:</b></p><ul><li>
Maintains established orderliness, cleaning, and safety standards set by the department.</li><li>
Complies with proper patient room cleaning policies.</li><li>
Properly dispose of: &bull; Trash &bull; Empty Container &bull; Packing Boxes &bull; Biohazard / Medical Waste &bull; HIPAA Information &bull; Biohazard &bull; Pharmaceutical &bull; Batteries &bull; And any other hospital-generated waste</li><li>
Practices Infection Control Standards/Requirements</li><li>
Scrubs, refinishes, burnishes, and cleans carpets/chairs in public, ancillary, patient, surgical, and office areas of the facility</li><li>
Dusts, mops, and cleans public, ancillary, patient, surgical, and office areas of the facility</li><li>
Completes high and low dusting on vertical and horizontal surfaces following departmental procedures</li><li>
Observes and reports items and equipment in need of repair to appropriate person.</li><li>
Cleans and disinfects all fixtures in public, ancillary, patient, surgical, and office areas of the facility</li><li>
According to Department policy cleans, disinfects, and replenish supplies in restrooms in both public and patient areas</li><li>
Removes and replaces sharps containers, pharmaceutical, and biohazardous containers according to hospital policy</li><li>
Responsible for documenting performed tasks</li><li>
Demonstrates behavior that supports the USC University Hospital mission</li><li>
Attends required Orientation and Training Seminars</li><li>
Demonstrates respect and positive interpersonal skills with patients, clients, the public, managers, co-workers &ndash; a team player</li><li>
Any additional duties as assigned.</li></ul><p></p><p><b>
Required Qualifications:</b></p><ul><li>
Req 6 - 12 months Customer Service experience in a team-oriented, high-volume, fast-paced, guest-centric environment OR</li><li>
Req 6 - 12 months Healthcare Housekeeping, Hotel, or Hospitality experience</li></ul><ul><li>
Req Ability to read and write Basic English.</li><li>
Req Demonstrate excellent customer service behavior.</li><li>
Req Able to function independently and as a member of a team.</li></ul><p></p><p><b>
Preferred Qualifications:</b></p><ul><li>
Pref High school or equivalent</li></ul><p></p><p><b>
Required Licenses/Certifications:
</b></p><ul><li>Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)</li></ul><br>
<p></p>
The hourly rate range for this position is $21.00 - $28.92. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate&rsquo;s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
<div><b>Job ID</b> REQ20172742 <b>Posted Date</b> 03/03/2026</div></div><p></p>

Environmental Services Worker - EVS - Per Diem 8 Hour Nights (Non-Exempt) (Union)

Explore 357+ Hospital collections customer service representative in Los Angeles this March. Find roles across top companies and apply now to boost your career.

357 hospital collections customer service representative jobs In Los Angeles

Hospital Collections Customer Service Representative

Commercial Hospital Collections Representative

Senior Commercial Hospital Collections Representative

Special Collections Archivist II

Healthcare Sales Representative

Healthcare Sales Representative

Environmental Services Worker - EVS - Per Diem 8 Hour Nights (Non-Exempt) (Union)