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outbound call center representative

customer service representative

Restoration Leasing & Supplies, Inc.

Job Summary Join our dynamic team as a Customer Service Representative, where your passion for helping others will shine! In this role, you will be the frontline ambassador for our company, providing exceptional support to our valued customers. You&rsquo;ll engage with clients through various channels, ensuring their inquiries are addressed promptly and effectively. Your ability to communicate clearly and empathetically will make a significant impact on customer satisfaction and loyalty.What you&rsquo;ll do<ul><li>Provide outstanding customer support via phone, email, and chat to resolve inquiries and issues.</li><li>Assist customers with product information, order processing, and account management.</li><li>Conduct outbound calls to follow up on customer feedback and promote services.</li><li>Maintain accurate records of customer interactions and transactions through data entry.</li><li>Utilize Microsoft Office tools to create reports and analyze customer feedback trends.</li><li>Demonstrate excellent phone etiquette while handling high-volume calls in a call center environment.</li><li>Collaborate with team members to enhance client services and improve overall customer experience.</li></ul>Basic qualifications<ul><li>Strong communication skills in English; multilingual or bilingual abilities are a plus.</li><li>Proficiency in computer skills, including Microsoft Office applications.</li><li>Experience in customer service or client-facing roles is preferred.</li></ul>Preferred qualifications<ul><li>Previous call center experience with a focus on sales or customer support.</li><li>Familiarity with cash handling procedures and analysis skills for effective problem-solving.</li><li>Typing skills that enable efficient data entry and documentation.</li></ul>Why you&rsquo;ll love it here We believe in fostering an environment where our employees can thrive both personally and professionally. Our commitment to your well-being is reflected in the comprehensive benefits we offer.Our benefits include:<ul><li>Competitive pay structure that rewards your hard work.</li><li>Opportunities for professional development and career advancement.</li><li>Supportive work culture that values teamwork and collaboration.</li><li>Resources for maintaining your physical and mental well-being.</li></ul>About us As part of our vibrant team, you&rsquo;ll contribute to our mission of delivering exceptional service that enriches the lives of our customers. We pride ourselves on creating a workplace where every employee feels valued, supported, and empowered to make a difference every day. Join us in making an impact!Job Types: Full-time, Part-timePay: $18.00 - $23.00 per hourBenefits:<ul><li>401(k)</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li></ul>People with a criminal record are encouraged to applyAbility to Commute:<ul><li>Los Angeles, CA 90019 (Required)</li></ul>Work Location: In person

Customer Service Representative

CVS Health

<div>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.<div><div>
Requisition Job Description</div></div><div><div><div><div>
Position Summary
Meritain Health an Aetna/CVS affiliate has multiple openings for Sr. Customer Service Representatives in our permanent work from home role $19.50/hr wage. This position handles customer service inquiries for our Fully Insured or High Profile role, they should be able to address problems via telephone, internet or written correspondence. Customer inquiries are of basic and routine nature.<ul><li>
Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc</li><li>
Maintain department established performance metrics at a meets or exceeds expectations level</li><li>
Work together as a team and apply the Aetna Core Values in day-to-day operations</li><li>
Creating a Differentiated Service Experience</li><li>
Demonstrating Service Discipline</li><li>
Handling Service Challenges</li><li>
Providing Solutions to Constituent Needs</li><li>
Working Across Boundaries</li></ul>
Required Qualifications<ul><li>
1+ years of customer service experience</li><li>
Experience in a metric based environment</li><li>
Proficiency with full suite of Microsoft Applications</li><li>
Comfortability utilizing search engines</li><li>
Excellent multi-tasking skills</li><li>
Ability to Effectively Communicate</li></ul>
Preferred Qualifications<ul><li>
Experience working in a call center environment</li><li>
Medical terminology/insurance experience</li><li>
Results oriented and self-motivated</li><li>
Experience working remotely</li><li>
Education
High School diploma, G.E.D. or equivalent experience</li></ul></div></div></div></div>
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$18.50 - $42.35
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. 
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. 
Additional details about available benefits are provided during the application process and on Benefits Moments. 
This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Senior Customer Service Representative

ADF Medical

<div>
 We're hiring a dedicated and professional
 
 Online Customer Service Representative
 
 to support our patients and clients through our digital channels. If you're a people person with strong online communication skills and a passion for delivering great service &mdash; we want you on our team.
 
 
 
 Role:
 
 Online Customer Service Representative
 
 
 
 Department:
 
 Customer Support &amp; Patient Services
 
 
 
 Location:
 
 Fully Remote
 
 🕐 Type:
 
 Full-Time / Part-Time
 
 
 
 Requirements
 
 
 
 
 What You'll Do:
 
 
 
 <ul>
 <li>
 Handle patient and client inquiries through email, chat, and online support channels
 </li>
 <li>
 Provide accurate and helpful information on services, scheduling, billing, and general support
 </li>
 <li>
 Resolve customer concerns and complaints with empathy and professionalism
 </li>
 <li>
 Document all interactions accurately in our CRM and support systems
 </li>
 <li>
 Follow up with patients and clients to ensure full resolution and satisfaction
 </li>
 <li>
 Escalate complex or sensitive issues to the appropriate department promptly
 </li>
 <li>
 Maintain strict patient confidentiality in accordance with HIPAA guidelines
 </li>
 <li>
 Meet and exceed customer satisfaction targets and service quality standards
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 What We Offer:
 
 
 
 <ul>
 <li>
 Competitive pay
 </li>
 <li>
 Health, dental &amp; vision benefits (full-time employees)
 </li>
 <li>
 Paid time off &amp; paid holidays
 </li>
 <li>
 Flexible scheduling options
 </li>
 <li>
 Supportive team culture and ongoing coaching
 </li>
 <li>
 Career growth and advancement opportunities within ADF Medical Services
 </li>
 </ul>
</div>

Online Customer Service Representative-Part Time

Golden 1 Credit Union

<div>
 
 TITLE: CONTACT CENTER MEMBER SERVICE REPRESENTATIVE II
 
 
 
 
 STATUS: NON-EXEMPT
 
 
 
 
 REPORT TO: MSCC SUPERVISOR
 
 
 
 
 DEPARTMENT: MEMBER SERVICE CONTACT CENTER
 
 
 
 
 JOB CODE: 1104
 
 
 
 
 PAY SCALE: $22.50 - $25.00 HOURLY
 
 
 
 
 Must have contact center experience with banking experience being a plus
 
 
 
 
 Part-Time Shifts
 
 
 
 
 Mondays - Fridays:
 
 
 
 <ul>
 <li>
 11:05 AM - 3:50 PM
 </li>
 <li>
 2:00 PM - 6:00 PM
 
 
 </li>
 </ul>
 
 Saturdays (Mandatory)
 
 
 
 <ul>
 <li>
 10:00 AM - 2:00 PM
 
 
 </li>
 </ul>
 
 General Description
 
 
 
 This Member Service Representative II is an energetic and goal-oriented individual who has a passion for service excellence; providing exceptional service, utilizing effective call handling techniques to create a positive and memorable experience. The MSR II responds accurately to member inquiries by telephone in English and Spanish languages (if certified). The MSR II effectively navigates software applications and simultaneously works on multiple screens while resolving member concerns. The ideal candidate will proactively engage members to achieve their financial goals in a consultative approach as part of the solution to their inquiry.
 
 
 
 Tasks, Duties, Functions
 
 
 
 <ul>
 <li>
 Demonstrates advanced Credit Union knowledge, ability to resolve complex issues, digital support, and escalations with minimum guidance.
 </li>
 <li>
 Learn and retain an exceptional working knowledge of products and services.
 </li>
 <li>
 Meet and achieve established performance standards commensurate to grade level, with phone efficiency and quality in a fast-paced environment.
 </li>
 <li>
 Demonstrates understanding of member needs, concerns and or frustrations and respond by demonstrating care, concern, and an appropriate sense of urgency.
 </li>
 <li>
 Demonstrate a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
 </li>
 <li>
 Demonstrate superior product knowledge recommending products/services to meet the member&rsquo;s needs.
 </li>
 <li>
 Identify, investigate, and resolve basic and complex member concerns, as well as process and complete member transactions in a timely and efficient manner.
 </li>
 <li>
 Identify and report fraudulent activity to prevent potential loss to Credit Union.
 </li>
 <li>
 Update member and Credit Union account information efficiently and accurately.
 </li>
 <li>
 Educate members on products in an effort to retain and enhance member loyalty.
 </li>
 <li>
 Maintains ownership with the majority of their calls, requiring minimal guidance from Support.
 </li>
 <li>
 Ability to de-escalate situations, looking from several points of view and applying good judgement and critical thinking to resolve the situation.
 </li>
 <li>
 Assist members with Online /Mobile Banking complex issues and Mobile Wallet set-up.
 </li>
 <li>
 Ability to open Sub shares.
 </li>
 <li>
 Complete Regulatory Training Modules as required.
 </li>
 <li>
 Model Golden 1 core values Integrity, Reliability, Service Excellence, and Inclusion.
 </li>
 <li>
 Perform other duties as assigned.
 
 
 </li>
 </ul>
 
 PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK:
 
 
 
 <ul>
 <li>
 Effective oral and written communication skills required to ensure exceptional member experience.
 </li>
 <li>
 Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, and telephone.
 
 
 </li>
 </ul>
 
 Organizational Contacts &amp; Relationships
 
 
 
 <ul>
 <li>
 INTERNAL: All levels of management and staff.
 </li>
 <li>
 EXTERNAL: Members, potential members, peers in other departments or branches.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 EDUCATION: Successful completion of High School curriculum or GED. Some college preferred, not required.
 </li>
 <li>
 EXPERIENCE: One year customer service experience in a contact center environment and/or 2+ years financial services experience. Member relationship building experience preferred, not required.
 </li>
 <li>
 KNOWLEDGE / SKILLS:
 </li>
 <li>
 Strong oral, written and interpersonal communication skills acquired through experience in a Retail setting or through a financial background.
 </li>
 <li>
 Ability to converse, demonstrate sincere concern, and build rapport while resolving problems and offering solutions to inquiries in English and/or Spanish with callers.
 </li>
 <li>
 Must be able to multi-task and work independently.
 </li>
 <li>
 Meet performance standards commensurate to grade level with efficiency and quality. Skill testing related to product knowledge.
 </li>
 <li>
 Ability to effectively and efficiently utilize all systems required to resolve member issues related to online banking and mobile wallet troubleshooting.
 </li>
 <li>
 Ability to effectively and efficiently utilize all systems required to open new sub accounts.
 </li>
 <li>
 Ability to demonstrate good decision making and obtaining guidance for situations as needed.
 </li>
 <li>
 Knowledge of intranet/internet.
 </li>
 <li>
 Aptitude for learning a variety of computer systems and using technology to solve member issues.
 </li>
 <li>
 Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
 </li>
 <li>
 Bilingual skills a plus - English/Spanish.
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 <ul>
 <li>
 Prolonged sitting throughout the workday with occasional mobility required.
 </li>
 <li>
 Corrected vision within the normal range.
 </li>
 <li>
 Hearing within normal range. A device to enhance hearing will be provided if needed.
 </li>
 <li>
 Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including a financial calculator, personal computer, facsimile machine, and telephone.
 </li>
 <li>
 Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
 </li>
 <li>
 Our Member Service Contact Center team&rsquo;s operating hours are Monday through Friday 7:20am to 6:30pm and Saturday 8:30am to 5:00pm. Schedules are assigned based on business needs and are subject to change.
 
 
 </li>
 </ul>
 
 Licenses / Certifications
 
 
 
 None
 
 
 
 Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
 
 
 
 
 THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE&rsquo;S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION&rsquo;S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME.
 
 
 
 
 REV. 1/8/2026
 
</div>

LA County - Contact Center MSR II - Remote

Bryco Plumbing

<div>Bryco Plumbing, located in Winnetka, CA, is seeking a full-time Plumbing Dispatcher - Customer Service Associate to join our team. This position offers stable employment with competitive pay ranging from $18 to $22 per hour. 
Aside from earning great pay, you can also enjoy the following benefits:<ul><li>
Medical insurance</li><li>
Paid vacation</li><li>
Major holidays off</li></ul> 
WHAT'S YOUR DAY LIKE?
This is a full-time position, Monday through Friday, at our office in Winnetka, CA. The consistent weekday schedule provides reliability and structure for your workweek. 
As a Plumbing Dispatcher - Customer Service Associate, you will spend your day answering incoming phone calls from customers, providing them with helpful and courteous assistance. You will be responsible for entering customer and job information into our computer system with accuracy. Dispatching service calls to our technicians promptly and efficiently will be a core part of your role. In addition, you will handle paper filing and perform other routine office duties as needed to support the smooth operation of the business. 
WHO ARE WE?
For over 27 years, our family-owned business has provided smart plumbing solutions to Los Angeles and the San Fernando Valley, establishing ourselves as one of the area's most experienced and dependable service providers. We recognize that our continued growth and reputation for excellence are built on the dedication and professionalism of our team. That's why we are committed to fostering a supportive and respectful workplace, where integrity, honesty, and good character are not just encouraged but expected. We invest in our employees through ongoing training and professional development, and we reward their hard work with competitive pay, distinctive benefits, and a positive, engaging work environment. At our company, you'll find not only a place to build your career, but a team that genuinely values your contributions and supports your success. 
WHAT'S NEEDED FROM A PLUMBING DISPATCHER - CUSTOMER SERVICE ASSOCIATE?<ul><li>
Ability to answer phone calls professionally and helpfully</li><li>
Strong data entry skills and computer proficiency</li><li>
Ability to dispatch service calls to technicians clearly and efficiently</li><li>
Ability to manage paper filing and routine office tasks</li><li>
Positive attitude and excellent communication skills</li></ul>
At least two years of customer service representative experience is a plus, but you can also be trained. If you are interested in joining Bryco Plumbing as a Plumbing Dispatcher - Customer Service Associate, we encourage you to apply today using our mobile-friendly application process.</div>

Plumbing Dispatcher - Customer Service Associate

Reece

<div>Who We Are 
 
Working at Reece &amp; Fortiline means being part of a growing global company that brings our purpose and values to life every day. We celebrate our team members living our values and provide opportunities to build a long and remarkable career. We&rsquo;re proud to support essential industries helping bring clean air and water to everyone. To learn more about our purpose and values, visit our career site at https://careers.reece.com/us/<div><div><div>
Counter / Parts Sales 
 
IMPACT YOU MAKE: 
 
The parts sales role is empowered to use expertise to help our customers keep their communities safe through delivering clean water and HVAC. 
 
Specific duties include: 
 
<ul><li>Assess customer&rsquo;s needs and offer personalized solutions.</li><li>Working cooperatively with team members maintain inventory and sales standards</li><li>Properly enter and track sales</li></ul> 
Most importantly, you will deliver high quality customer service and professionalism! 
 
WHAT YOU NEED TO SUCCEED: 
 
<ul><li>Knowledge and skills common with 2 years&rsquo; experience in the assigned business line.</li></ul>
o Plumbing 
o Waterworks 
o HVAC 
o Kitchen &amp; Bath 
<ul><li>Highschool diploma or equivalent</li></ul> 

WHAT YOU CAN LEARN OR DEVELOP ON THE JOB: 
 
<ul><li>Experience in leadership</li><li>Skills and knowledge to advance your career into leadership, sales, or account management opportunities.</li></ul> 
Additional physical demands of this role require bending, squatting, crouching, reaching, lifting 75 pounds or more, and working indoors/outdoors as required by the job during the assigned work hours. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. 
 
Related experience may include: Parts Representative, Sales Rep, Inside Sales Representative, Customer Service Representative, Counter Sales Rep. 
 
Plumbing &amp; Waterworks: Related Service Occupational Codes may include but are not limited to 001519, 001797, 003004, 003556, 1120, 1169, 1171, 120A, 12B, 12H, 12K, 1302, 1371, 13B, 19D, 21K, 313, 3E411, 3E431, 3E451, 3E451A, 3E471, 3E471A, 3E490, 3E4X1, 4205, 4230, 4250, 4260, 4340, 4952, 4999, 51K, 6199, 704, 748B, 91B, DC, FC, FCA, HT, MK, MM, MMA, U52A, UT 
 
HVAC: Related Service Occupational Codes may include but are not limited to 001797, 003005, 003177, 003179, 003651, 003653, 1120, 1161, 1169, 120A, 12B, 12K, 13B, 19D, 19K, 2A612, 2A632, 2A652, 2A672, 2A692, 2A6X2, 2M013, 2M033, 2M053, 2M073, 2M0X3, 3E111, 3E131, 3E151, 3E171, 3E1X1, 3E490, 4223, 4228, 4245, 4250, 4260, 51L, 52C, 6073, 6074, 6104, 6199, 6499, 68W, 702, 742B, 881A, 915A, 919A, 91B, 91C, 91J, AS, B23A, DC, EN, F17A, F18A, MK, MM, MMA, Q31A, Q53A, U10A, U14A, U17A, UT</div></div></div>
Following is a list of physical and mental requirements identified as necessary to achieve the essential functions of this role:<ul><li>
Attendance &ndash; Ability to maintain the scheduled days and hours, including onsite presence at the assigned location as specified.</li><li>
Physical Capacities &ndash; Lift up to 50 pounds frequently throughout the day, sitting and standing for extended periods. Kneeling, squatting, climbing, and walking</li><li>
Operation of Office Equipment &mdash; Job requires operation of equipment common to office settings, including computers, copiers, and other office equipment, including Near Vision, Manual Dexterity, and working in proximity to equipment.</li><li>
Oral Communication Skills &ndash; Speaking, Speech Clarity, and Speech Recognition.</li><li>
Written Communication Skills &ndash; Writing, Reading and Written Comprehension, and Written Expression.</li><li>
Mental Capacities &ndash; Achievement/Effort, Active Listening, Adaptability/Flexibility, Analytical Thinking, Attention to Detail, Category Flexibility, Concern for Others, Cooperation and Coordination, Critical Thinking, Deductive Reasoning, Dependability, Independence, Inductive Reasoning, Information Ordering, Initiative, Innovation, Maintenance of Relationships, Integrity, Oral Comprehension and Expression, Problem Sensitivity, Selective Attention, Self-Control, Service Orientation, Social Orientation, Social Perceptiveness, Stress Tolerance, Support, and Time Management.</li></ul>
Our commitment to excellent customer service is just part of our story. We&rsquo;re also dedicated to supporting our most valuable asset, our associates! One of the ways we do this is by offering a variety of high-quality benefits for our associates and their families.
All full-time associates are eligible for the following benefits:<ul><li>
Medical and Dental Insurance</li><li>
Flexible Spending Accounts and Health Savings Accounts</li><li>
Company-paid Life Insurance</li><li>
Short Term Disability</li><li>
401(k) Plan</li><li>
Paid Time Off (PTO) - plus paid holidays</li><li>
Parental Leave</li></ul>
Voluntary benefits:<ul><li>
Vision</li><li>
Long-term Disability</li><li>
Voluntary Life and AD&amp;D Insurance</li><li>
Additional Voluntary Benefits through Corestream</li></ul>
We're an equal opportunity employer and we welcome diversity and inclusion! Reece USA is an Equal Opportunity Employer&mdash; Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, and any other status protected by law.
This disclosure is our good faith estimate and may be adjusted for the applicable geographic differential associated with the location, as well the actual duties assigned when the position may be filled. The range for this role considers a wide range of factors that are reviewed in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Reece USA, it is not typical for an individual to be hired at or near the top of the range for their role. Final compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
$18.40 - $27.65
In this role you may be eligible for additional contributions to your total rewards package like commission, profit sharing, or an annual bonus. Total Rewards components may be subject to written plan documents.</div>

Counter Sales Representative

Houston Methodist

<div>At Houston Methodist, the Human Resources Shared Services (HRSS) representative will provide Tier 1 support to Houston Methodist employees who have inquiries in matters such as Human Resources, absence, benefits, payroll, and compensation. This role ensures a high standard of customer service in alignment with our ICARE values, utilizing the ERP system to respond to Case Management requests, emails, phone calls, and chat inquiries. Additionally, the HR Shared Services Representative position is also responsible for special and ad hoc projects for designated benefits programs as assigned.
<div>FLSA STATUS 
Non-exempt 
 
QUALIFICATIONS 
 
EDUCATION<ul><li>
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
</li><li>Bachelor&rsquo;s degree preferred
</li></ul> 
EXPERIENCE<ul><li>
Two years of experience in a call center or customer service environment
</li><li>Experience with Human Resources, Benefits, or payroll preferred
</li><li>Bachelor&rsquo;s degree satisfies experience requirement
</li></ul> 
SKILLS AND ABILITIES<ul><li>
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
</li><li>Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
</li><li>Ability to communicate at all levels of the organization through multiple channels effectively with a customer service focus and application of positive language principles
</li><li>Strong verbal and written communication and interpersonal skills
</li><li>Outstanding customer service and teamwork skills including active listening skills
</li><li>Ability to work independently and make decisions within scope of role
</li><li>Time management skills, ability to multi-task and work in a fast paced environment
</li><li>Ability to professionally and confidentially resolve issues including working with stakeholders with varying work styles and personalities
</li><li>Working knowledge of ERP system and proficiency in Microsoft Office suite
</li><li>Knowledge of Human Resources, Absence, Benefits, Payroll and Compensation preferred
</li><li>Ability to work effectively and efficiently in a remote environment Demonstrates attention to detail and accuracy
</li>Handles multiple priorities, thinks tactically and strategically, demonstrates objectivity, and is results-oriented, and shows initiative and creativity 
<li>
</li></ul> 
 
ESSENTIAL FUNCTIONS 
 
PEOPLE ESSENTIAL FUNCTIONS<ul><li>
Performs job duties in line with established service level agreement (SLA). Responds to inquiries professionally, courteously, accurately and with empathy, both verbally and in writing. Assists employees navigating through our Employee Resource System (ERP) and related vendor systems and other HR systems.
</li><li>Conducts self in a manner that fosters and contributes to a positive team environment. Contributes to improvement of department engagement scores.
</li><li>Provides Tier 1 support to inquiries in matters such as Human Resources, absence, benefits, payroll, and compensation. Utilizing the ERP system to respond to Case Management requests, emails, phone calls, and chat inquiries.
</li></ul> 
SERVICE ESSENTIAL FUNCTIONS<ul><li>
Serves as a liaison between the employee and vendors to resolve eligibility or system issues regarding Human Resources, Absence, Payroll, and Compensation.
</li><li>Ensures that proper instructions, and associated documentation are provided. In some situations, serves as the initial point of contact for case management issues.
</li><li>Actively participates in organizational events as needed.
</li><li>Interprets policies, resolves complaints and provides education regarding the resources and services available to employees.
</li><li>Participates in special and ad hoc projects for designated programs as assigned and processes system data changes as needed upon request.
</li></ul> 
QUALITY/SAFETY ESSENTIAL FUNCTIONS<ul><li>
Stays up-to-date on benefit changes and updates to ensure accuracy in information dissemination.
</li><li>Actively participates in organizing the workflow. Prioritizes work and independently resolves routine issues on a regular basis. Identifies and escalates issues and opportunities for improvement.
</li></ul> 
FINANCE ESSENTIAL FUNCTIONS<ul><li>
Self-motivated to independently manage time effectively and prioritize daily tasks. Minimizes incidental overtime. Helps other team members.
</li><li>Uses resources efficiently; does not waste supplies.
</li></ul> 
GROWTH/INNOVATION ESSENTIAL FUNCTIONS<ul><li>
Stays abreast of trends and seeks out opportunities to apply innovative solutions to assigned programs. Makes recommendations focused on delivering high-quality, cost-effective programs to address the benefit needs of our employees.
</li><li>Assists in the evaluation of internal processes and makes recommendations for cost savings.
</li>Assumes responsibility for own learning needs and seeks continuing opportunities to meet those needs. Completes and updates the My Development Plan (MDP). 
<li>
</li></ul> 
 
SUPPLEMENTAL REQUIREMENTS 
<ul>
WORK ATTIRE<li><ul><li>
Uniform: No
</li><li>Scrubs: No
</li><li>Business professional: Yes
</li><li>Other (department approved): No
</li></ul></li> 
ON-CALL* 
<li><ul><li>Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.</li></ul></li><li><ul><li>
On Call* Yes
</li></ul></li> 
TRAVEL** 
**Travel specifications may vary by department**<li><ul><li>
May require travel within the Houston Metropolitan area No
</li><li>May require travel outside Houston Metropolitan area No
</li></ul></li></ul></div>QUALIFICATIONS 
 
EDUCATION<ul><li>
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
</li><li>Bachelor&rsquo;s degree preferred
</li></ul> 
EXPERIENCE<ul><li>
Two years of experience in a call center or customer service environment
</li><li>Experience with Human Resources, Benefits, or payroll preferred
</li>Bachelor&rsquo;s degree satisfies experience requirement 
<li>
</li></ul> 
Company Profile:
Houston Methodist is one of the nation&rsquo;s leading health systems and academic medical centers. The health system consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the Texas Medical Center, seven community hospitals and one long-term acute care hospital throughout the Greater Houston metropolitan area. Houston Methodist also includes a research institute; a comprehensive residency program; international patient services; freestanding comprehensive care clinics, emergency care and imaging centers; and outpatient facilities. Come lead with us!
Houston Methodist is an Equal Opportunity Employer.</div>

HRSS Representative - HR Hub

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