passenger service agent (airline industry)

patient account representative 2 - hospital

remote | entry level | customer support coordinator

accounting, finance and operations rotation program

clinical sales representative Jobs in Los Angeles

clinical sales representative

passenger service agent (airline industry) Jobs in Los Angeles

patient account representative 2 - hospital Jobs in Los Angeles

receptionist

remote | entry level | customer support coordinator Jobs in Los Angeles

customer service representative

AccountMakers

<div>
 <p>
  Are you someone who enjoys helping others and learning new technology? AccountMakers has been engaged by our client, a fast-growing SaaS company, to hire a Customer Service Representative to support users of their SaaS platform, ensuring questions are answered quickly and issues are resolved clearly and efficiently. This is a full-time, remote role based in Los Angeles, focused on delivering a positive customer experience across the platform. This is a great opportunity for someone early in their career to gain hands-on experience in a high-growth tech environment, with exposure to customer success, product, and operations teams.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   As a Customer Service Representative, you will:
  </strong>
 </p>
 <p>
  -Respond to customer inquiries via email, chat, and support tickets in a timely and professional manner.
 </p>
 <p>
  <br/>
 </p>
 <p>
  -Assist users with basic troubleshooting and guide them through platform features.
 </p>
 <p>
  <br/>
 </p>
 <p>
  -Escalate more complex or technical issues to senior team members or engineering.
 </p>
 <p>
  <br/>
 </p>
 <p>
  -Document customer interactions and updates in CRM/support tools.
 </p>
 <p>
  <br/>
 </p>
 <p>
  -Support new users with onboarding questions and general product navigation.
 </p>
 <p>
  <br/>
 </p>
 <p>
  -Follow established processes to ensure consistent and high-quality support.
 </p>
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  <br/>
 </p>
 <p>
  -Identify common questions or issues and share feedback with the team.
 </p>
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  <br/>
 </p>
 <p>
  -Contribute to maintaining help center articles and FAQs.
 </p>
 <p>
  <br/>
 </p>
 <p>
  -This role is measured by response time, resolution accuracy, customer satisfaction (CSAT), and overall quality of support interactions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We&rsquo;re Looking For
  </strong>
 </p>
 <p>
  -1&ndash;3 years of experience in customer service, support, or a customer-facing role, preferably in a SaaS or technology environment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  -Strong written and verbal communication skills, with the ability to explain concepts clearly and professionally.
 </p>
 <p>
  <br/>
 </p>
 <p>
  -Demonstrated ability to manage customer interactions with empathy, professionalism, and sound judgment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  -Strong organizational skills with attention to detail and accuracy in documentation.
 </p>
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  <br/>
 </p>
 <p>
  -Ability to prioritize and manage multiple requests in a fast-paced, high-volume environment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  -Comfortable navigating and learning new systems, tools, and workflows.
 </p>
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  <br/>
 </p>
 <p>
  -Familiarity with CRM or support platforms (Zendesk, Intercom, HubSpot, etc.) is a plus.
 </p>
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  <br/>
 </p>
 <p>
  -Collaborative mindset with the ability to work cross-functionally with internal teams.
 </p>
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  <br/>
 </p>
 <p>
  -Proactive approach to problem-solving, with a willingness to take ownership of customer issues through resolution.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Create your profile today to be considered!
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Compensation
  </strong>
 </p>
 <p>
  Compensation for this role ranges from $50,000 to $70,000 annually, plus full benefit options including health, vision, dental, 401k and other benefits.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   How To Apply
  </strong>
 </p>
 <p>
  Register as a job seeker via AccountMakers. Once you create your candidate profile, you&rsquo;ll be submitted for this opportunity and future openings aligned with your experience. Don&rsquo;t miss your chance!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Who We Are
  </strong>
 </p>
 <p>
  AccountMakers is redefining how companies scale revenue and customer-facing teams by providing on-demand access to top sales, customer success, and support talent. We connect high-growth organizations with the leaders and teams they need, exactly when they need them. Learn more at accountmakers.com.
 </p>
</div>


Customer Service Representative

Travel Planning Careers

<div>
 <strong>
  <strong>
   Position Overview
   <br/>
   <br/>
  </strong>
 </strong>
 We are seeking a dependable and service-oriented
 <strong>
  Customer Support Coordinator
 </strong>
 to provide client assistance, manage support requests, and help coordinate scheduling and service-related activities in a remote environment. This position focuses on communication, organization, and delivering a positive client experience.
 <br/>
 <br/>
 This role is ideal for individuals who are detail-oriented, responsive, and comfortable working independently using digital tools.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Respond to client inquiries and provide timely, professional support
  </li>
  <li>
   Assist with coordinating scheduling, reservations, and service requests
  </li>
  <li>
   Maintain accurate client records and support documentation in internal systems
  </li>
  <li>
   Communicate with clients via email, phone, and online platforms
  </li>
  <li>
   Track and follow up on open requests to ensure resolution
  </li>
  <li>
   Review service details and confirmations for accuracy
  </li>
  <li>
   Provide general administrative and customer support
  </li>
  <li>
   Collaborate with internal teams to ensure a smooth client experience
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong written and verbal communication skills
  </li>
  <li>
   Excellent organizational skills and attention to detail
  </li>
  <li>
   Comfortable using online systems and customer support tools
  </li>
  <li>
   Ability to manage multiple tasks in a remote environment
  </li>
  <li>
   Customer service or administrative experience preferred
  </li>
  <li>
   Reliable internet access and ability to work remotely
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred (Not Required)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in customer service, coordination, or administrative support
  </li>
  <li>
   Interest in travel, hospitality, or event-related services
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Flexible remote work environment
  </li>
  <li>
   Step-by-step onboarding and ongoing support
  </li>
  <li>
   Opportunities for growth and advancement based on performance
  </li>
  <li>
   Supportive and collaborative team environment
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Work Environment
   <br/>
   <br/>
  </strong>
 </strong>
 This is a remote role requiring a reliable internet connection and the ability to stay organized and self-directed in a virtual workspace.
 <br/>
 <br/>
 <strong>
  <strong>
   Apply Today
   <br/>
   <br/>
  </strong>
 </strong>
 If you enjoy helping clients stay organized and ensuring booking details are handled efficiently, we encourage you to apply.
 <br/>
 <br/>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Remote | Entry Level | Customer Support Coordinator

WI SPA

<p><b>Job Description</b></p><p>The Front Desk Receptionist serves as the first point of contact for guests and is responsible for creating a welcoming, professional, and positive experience. This position assists guests with inquiries, appointments, transactions, and facility information while maintaining an organized and efficient front desk environment. The ideal candidate is customer-focused, dependable, detail-oriented, enthusiastic, and capable of multitasking in a fast-paced setting while upholding company standards of professionalism and hospitality. A positive attitude and genuine passion for providing excellent guest service are essential to success in this role.</p><p><b>Essential Duties and Responsibilities</b></p><ul><li>Greet and welcome guests in a friendly, professional, and courteous manner.</li><li>Answer incoming phone calls and respond to guest inquiries.</li><li>Schedule, modify, and confirm appointments as needed.</li><li>Process payments and transactions accurately through the point-of-sale (POS) system.</li><li>Accurately handle cash transactions and provide correct change to guests.</li><li>Assist guests with services, promotions, and facility information.</li><li>Maintain a clean, organized, and professional front desk area.</li><li>Handle guest concerns professionally and escalate issues when appropriate.</li><li>Monitor and replenish front desk supplies and retail displays.</li><li>Follow company policies, procedures, and customer service standards.</li><li>Work collaboratively with management and team members to ensure smooth daily operations.</li></ul><p><b>Qualifications</b></p><ul><li>Previous experience in a hotel, hospitality, guest service, or customer service environment preferred.</li><li><b>Must be available to work a full-time schedule, including weekends and holidays.</b></li><li>Professional appearance, demeanor, and communication skills.</li><li>Ability to follow company policies, dress code requirements, and uniform standards.</li><li>Strong attention to detail and organizational skills.</li><li>Ability to remain composed, professional, and solution-oriented when handling guest concerns.</li><li>Excellent customer service and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li></ul><p>Join us in creating a relaxing oasis where cleanliness meets exceptional service! This paid position offers the chance to develop your skills within a dynamic hospitality environment while making a meaningful difference in our guests&rsquo; experience.</p><p>Job Type: Full-time</p><p>Pay: From $19.00 per hour</p><p>Work Location: In person</p>

Full- Time Front Desk Receptionist

Farmers Insurance Group

<div><p><b>We are Farmers &ndash; where ambition meets opportunity.</b></p><br>
<p></p>
<p>
At Farmers, we&rsquo;re not just known for unforgettable jingle &ndash; we&rsquo;re a team with a passion for purpose and making a real difference in people&rsquo;s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn&rsquo;t just a goal &ndash; it&rsquo;s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us.</p><br>
<p></p>
<p>
Join an award-winning, equal opportunity employer, where you&rsquo;ll find more than a job &ndash; you&rsquo;ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.</p><br>
<p></p>
<p>
Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate. Connect with us on Instagram, LinkedIn and TikTok, and let&rsquo;s build something incredible together!</p><br>
<p></p>
<p>
Workplace: Remote ( #LI-Remote ) - This is a field role requiring travel to and from policyholder homes.</p><p><br>
<b><i>
Territory &amp; Residency Requirement: To be considered for this position, candidates must live within the target territory, which encompasses Culver City, Inglewood, Huntington Park, Vernon, Maywood, Bell, Cudahy, South Gate, and East LA.</i></b></p><br>
<p></p>
<p><i>
The starting wage for this position is $29.61 per hour or higher. Additional compensation may be offered based on relevant experience and transferable skills.</i></p><p></p><div><div><div><h2 class="jobSectionHeader"><b><br>
If You Are Looking for the Following in Your Next Career ...</b></h2>
</div><div><div><ul><li>Paid training through the award-winning and industry-leading University of Farmers.</li>
<li>Flexibility and independence to work outside the confines of a desk job.</li>
<li>Total Rewards Benefits Package: 401K and a competitive starting salary.</li>
<li>Rapid growth potential and management opportunities for success-oriented people through education, mentorship programs, and inspirational leadership at a company you can be proud of.</li></ul><br>
<p></p>
<p>
 <b>&hellip; Then Farmers Insurance is the place for you!</b></p>
</div></div></div><div><div><h2 class="jobSectionHeader"><b>
A Day in the Life of a Field Property Claims Adjuster:</b></h2>
</div><div><ul><li>Conduct both virtual and on-site investigations by visiting policyholders&rsquo; residences to assess propertydamage, determine liability, evaluate the extent of loss, and negotiate fair settlements.</li>
<li>Use claims handling software, a company car, and a laptop to determine claims-related damage and write estimates in a paperless environment.</li>
<li>Evaluate and report on potential subrogation opportunities.</li>
<li>Reports incidents involving theft, fraud, or arson to appropriate state and industry agencies.</li>
<li>Perform duties independently, with work directly impacting management outcomes.</li>
<li>Acts as a company representative in public interactions, maintaining a professional demeanor consistentwith management standards.</li>
<li>Engages regularly with a variety of stakeholders, including policyholders, claimants, agents, witnesses,contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and otherrelevant parties.</li>
<li>Use strong customer service skills to negotiate with policyholders to settle the claim.</li>
<li>Performs additional duties as assigned.</li>
<li><i>Promotes safety at all times and complies with safety/ergonomicstandards as outlined in relevant company published manuals.</i></li></ul><br>
<p></p>
<p>
Employees assigned to the Catastrophe team will be required to travel away from their residence for a specified period of time, usually consisting of 23 days.</p>
<ul>
<li><i>Although this is not a CAT-specific role, hires will be expected to commit to 1&ndash;3 CAT deployments per year.</i></li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>If You Have the Following:</b></h2>
</div><div><ul><li>High School diploma or equivalent required.</li>
<li>Excellent Customer service experience, preferably in a retail environment</li>
<li>Construction or Insurance experience is highly desirable and preferred.</li>
<li>Excellent communication skills &ndash; both oral and written.</li>
<li>Computer Literate: MS Word, Excel, Outlook.</li>
<li>Proficiency with smartphones and applications.</li>
<li>Eagerness to learn about insurance policies and property damage from the inside out to identify how coverage applies to a particular loss.</li>
<li>Outgoing personality that would enjoy interacting with a wide variety of people including policyholders, claimants, agents, witnesses, and fraud investigators.</li>
<li>Valid driver's license and Bondable. <i>Final candidates will also be subject to a Motor Vehicle Record background check as this position may include a company vehicle.</i></li>
</ul>
<div></div><div><b>... then this could be a great career opportunity for you!</b></div>
<div></div>
<div><div><i>Final candidate qualifications may be reviewed against the requirements for the associated level of this role.</i></div>
</div></div></div><div><div><h2 class="jobSectionHeader"><b>Candidates Must be Willing &amp; Able to:</b></h2>
</div><div><ul><li>Climb Ladders to inspect roofs, and be comfortable working on rooftops, multiple times per day,</li>
<li>Work in small, confined spaces that have been damaged; such as attics and crawlspaces.</li>
<li>Achieve a minimum passing score on all claims training exams.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Physical Actions &amp; Environment</b></h2>
</div><div><ul><li>Bending, Kneeling, Pulling, Pushing, Sorting, Carrying up to 50 lbs., Climbing, Reaching, Standing, Walking, Seeing</li>
<li>Speaking (English), Reading (English), Writing (English), &amp; Key Entering</li></ul><br>
<p></p>
<p>
Required job duties are performed in the field and an in-home office environment. Exposure to some or all of the following environments when in the field: Uncontrolled outside environmental conditions, Excessive noise levels, Chemicals Chemical/Biological conditions, Moving mechanical parts, Areas considered dangerous, Conditions which could affect the respiratory system or skin such as fumes, odors, dust, mists, gases, oils, smoke, soot, or poor ventilation.</p></div></div></div><p><b>
Benefits</b></p>
<ul>
<li>Farmers offers a competitive salary commensurate with experience, qualifications and location.<br>
o CA Only: $24.70 - $41.88</li>
<li>Bonus Opportunity (based on Company and Individual Performance)</li>
<li>401(k)</li>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Health Savings and Flexible Spending Accounts</li>
<li>Life Insurance</li>
<li>Paid Time Off</li>
<li>Paid Parental Leave</li>
<li>Tuition Assistance</li></ul><br>
<p></p>
<p>
Job Location(s): US - CA - Los Angeles</p><br>
<p></p>
<p>
Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.</p><br>
<p></p>
<p>
Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.</p><br>
<p></p>
<p><i>
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</i></p><br>
<p></p>
<p><i>
Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.</i></p><br>
<p></p>
<p>
Spokane, WA only: Residents who prefer not to provide their address click here to submit your resume via email: careers@farmers.com</p></div>

Field Property Claims Adjuster: Los Angeles, CA (Gateway Cities / Central LA)

Universal Plant Services, Inc.

<div><div><div><div>By
</div>Posted June 15, 2026
<div>In
</div></div><div></div><div><div><ul><li>Full Time</li>
<li>Louisiana</li>
<div></div><li><div>
</div></li><li>Closes: July 31, 2026</li></ul>
<p></p><div><div><div><p>You can apply to this job and others using your online resume.</p>
</div></div></div><p></p><div><div><p><b>Universal Plant Services LLC</b>
</p><p>Account Manager</p>
</div></div><div><p><b>We&rsquo;re Hiring! Account Manager&ndash; Gulf south Region (LA, MS, AL area)</b><b>
</b></p><p>Universal Plant Services is seeking a motivated and customer-focused Account Manager to support and grow existing customer relationships within the industrial and energy sectors. This role is responsible for maintaining strong partnerships with customers, identifying opportunities for additional services, and ensuring successful execution of ongoing projects and maintenance support.</p>
<p>
The ideal candidate will live in the LA, MS, AL area and possess strong relationship-building skills, operational awareness, and experience working within refinery, petrochemical, power, midstream, or industrial service environments. This individual will act as a key point of contact between customers and internal operations teams to ensure customer satisfaction, service quality, and long-term account growth.</p>
<p><i>
Essential Job Requirements</i></p>
<p>
Customer Relationship Management</p>
<ul>
<li>Serve as the primary point of contact for assigned customer accounts.</li>
<li>Build and maintain strong relationships with operations, maintenance, reliability, engineering, and procurement personnel.</li>
<li>Conduct regular customer visits to strengthen partnerships and identify service opportunities.</li>
<li>Maintain high levels of customer satisfaction through consistent communication and follow-through.</li>
</ul>
<p>Account Growth &amp; Support</p>
<ul>
<li>Identify opportunities to expand UPS services within existing accounts.</li>
<li>Support outage planning, turnaround activities, maintenance programs, and ongoing service needs.</li>
<li>Collaborate with operations and technical teams to develop customer-focused solutions.</li>
<li>Assist with proposal development, pricing discussions, and service coordination.</li>
</ul>
<p>Operational Coordination</p>
<ul>
<li>Coordinate with internal operations teams to ensure successful project execution and customer support.</li>
<li>Communicate customer expectations, timelines, and project updates effectively.</li>
<li>Assist in resolving customer concerns, service issues, and operational challenges in a timely manner.</li>
</ul>
<p>Reporting &amp; CRM Management</p>
<ul>
<li>Maintain accurate customer activity, pipeline updates, and opportunity tracking within Salesforce or CRM platforms.</li>
<li>Provide account updates, forecasts, and customer feedback to leadership.</li>
<li>Track customer activity, service performance, and account growth opportunities.</li>
</ul>
<p>Market &amp; Customer Intelligence</p>
<ul>
<li>Monitor customer activity, industry trends, and competitor activity within assigned territory.</li>
<li>Identify opportunities tied to maintenance cycles, outages, reliability initiatives, and capital projects.</li>
<li>Support customer retention and long-term strategic account planning.</li>
</ul>
<p>Preferred Qualifications &amp; Experience</p>
<ul>
<li>3&ndash;7+ years of account management, sales, or customer relationship experience within industrial or energy industries.</li>
<li>Experience supporting refinery, petrochemical, midstream, power generation, or industrial maintenance environments preferred.</li>
<li>Strong understanding of industrial services, maintenance operations, and customer support processes.</li>
<li>Experience using CRM systems such as Salesforce.</li>
<li>Strong communication, organizational, and problem-solving skills.</li>
</ul>
<p>Key Competencies</p>
<ul>
<li>Relationship-focused mindset</li>
<li>Strong communication and customer service skills</li>
<li>Ability to manage multiple customer accounts and priorities</li>
<li>Team-oriented and collaborative</li>
<li>Strong follow-through and accountability</li>
<li>Commercial awareness and strategic thinking</li>
<li>Ability to work independently within a territory-based environment</li>
</ul>
<p>Pay: $130K-140K DOE</p>
<p><b>
Benefits offered:</b></p>
<ul>
<li>Medical/Dental/Vision</li>
<li>Health Savings Account</li>
<li>Short-term disability</li>
<li>100% employer paid Long-term Disability</li>
<li>100% employer paid life insurance</li>
<li>401K match</li>
<li>Paid time off</li>
<li>Employee Assistance Program</li>
</ul>
<p><b>EEO Statement:</b></p>
<p>
Universal Plant Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.</p>
</div><p></p><div><div><div><p>You can apply to this job and others using your online resume.</p>
</div></div></div></div></div><p></p><div><div>Recent Posts</div><div></div><ul><li><div>
2025 American Fuel &amp; Petrochemical Manufacturers (AFPM) Summit</div></li><div></div><li><div>
Extending Equipment Life and Boosting Efficiency with Non-Abrasive Chemical Washes</div></li><div></div><li><div>
Universal Plant Services and New State Capital Partners Name Eric Zimmer CEO Alongside New Executive Appointments; Announce Longtime CEO Reagan Busbee&rsquo;s Retirement</div></li><div></div><li><div>
Stocked in Hammond, LA: Over 50,000 New, Reconditioned, and Core Parts</div></li></ul></div></div></div><div></div>

Account Manager-Gulf South Region

HILLER COMPANIES

<div><p>The Hiller Companies, LLC has an immediate opening for <b>Marine Service Coordinator. </b>If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.</p>
<p>
</p><p></p><p>The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place.</p>
<p>
</p><p></p><p><b>Pay Range</b>: $28.00 - $40.00 / Hourly</p>
<p>
</p><p></p><p><b>Job Summary:</b> The Marine Service Coordinator/ Scheduler is a critical support role to the Service Manager and Service Technicians, to ensure strong planning and coordination for all service inspection and repair activity. The Service Coordinator is the liaison between customers and other Hiller team members to coordinate schedules, materials, and ensure the proper documentation of work is performed. This position is responsible for dispatching personnel to the customer's job site, communicating with clients, and providing guidance to the field service technicians.</p>
<p>
</p><p></p><p><b>Key Responsibilities:</b></p>
<ul>
<li>Responsible for direct coordination and management of daily schedules and planning of field service technicians, performing services of Inspection, Maintenance, Testing and Repair of Fire and Life Safety Systems.</li>
<li>Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work.</li>
<li>Monitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer regarding early or late anticipated arrivals.</li>
<li>Alert management of potential problems resulting from customer or field complaints and work to resolve.</li>
<li>Review all completed jobs and verifying inventory of service techs and cost materials to jobs appropriately during the job closure process.</li>
<li>Maintain and process inspection documentation as required during the job completion process.</li>
<li>Assist Service Manager in tracking and addressing all jobs that are reopened due to missing information.</li>
<li>Inform Service Managers of work progress, customer relations, field personnel relations, material administration and other matters affecting service operations</li>
<li>Measure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/region management.</li>
<li>Communicate to the sales teams when a quote is needed that was identified during a service call. (Such opportunities will primarily be recognized during the job closure process.)</li>
<li>Serve as the point of contact for all 3rd party portals (IROL, etc.)</li>
<li>Send inspection reports to AHJ's and completion of repair notices to 3rd party portals</li>
<li>Ensure work order extensions are requested in customer portals as required.</li>
<li>Provides optimal route planning when scheduling to ensure efficiency, reduce travel time, cost, and distance</li>
<li>Identify customers where we are not currently performing on all service lines and communicating with sales team the opportunities for additional service line sales.</li>
<li>Complete special projects as required.</li>
<li>Assist with research and updating quotes for existing house customers.</li>
<li>Develop positive and ongoing relationships with customers and team members.</li>
<li>Other duties as required.</li>
</ul>Requirements:
<p><b>What We Are Looking For:</b></p>
<ul>
<li>High School Diploma/GED is required.
</li><li>2+ years' experience in business-to-business customer service experience is required.</li>
<li>Prior service department experience is preferred, ideally in life and safety, and/or security and communications industry.</li>
<li>Excellent communication and customer service skills, with the ability to interact professionally with clients and team members.</li>
<li>Confident personality to properly negotiate with outside organization contacts, such as vendors and customers.</li>
<li>Excellent oral and written communication skills. Proficient computer skills, including MS Office Programs and track record of learning and mastering new programs.</li>
<li>Strong record-keeping, analytical skills, time management, and job prioritization skills.</li>
<li>Remarkable organizational skills and attention to detail.</li>
<li>Demonstrated understanding of workflow processes, service operation metrics and customer follow-up.</li>
<li>Prior experience with Service Trade or similar program.</li>
<li>Working knowledge of JD Edwards E1 or other ERP system</li>
</ul>
<p></p><p><b>Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant.</b></p>
<p>
</p><p></p><p><b>We are proud to operate according to our Core Values: Passion to Perform, Trust to Act, Act Responsibly and Make It Fun.</b></p>
<p>
</p><p></p><p><b>Most employee benefits start from the first day of employment, including:</b></p>
<ul>
<li>Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education</li>
<li>Comprehensive benefits package, including health, dental &amp; vision insurance, retirement plans, company paid &amp; voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness &amp; accident insurance and paid time off</li>
<li>Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs</li>
<li>Career advancement potential within a growing company.</li>
</ul>
<p></p><p><b><i>Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers and together let's make the world a safer place.</i></b></p><p><br>
</p><br>
<p></p>Req Benefits: At The Hiller Companies, most employee benefits start from the first day of employment! This includes but is not limited to: competitive compensation package, including pay advancement opportunities for industry certifications and continuing education;
<br>
Compensation: 28.00-40.00</div>

Marine Service Coordinator

Online | Entry Level | Customer Support Coordinator | Hotels

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