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fin care specialist i (customer service) Jobs in Los Angeles

fin care specialist i (customer service)

inside sales support representative - los angeles Jobs in Los Angeles

new car sales remote representative Jobs in Los Angeles

new car sales remote representative

passenger service agent Jobs in Los Angeles

passenger service agent

customer service representative

Work From Home Co.

<div>
 This is a remote position.
 
 
 We are seeking a detail-oriented
 
 Customer Experience Representative
 
 to support our clients through timely, accurate, and professional communication. In this role, you will handle inquiries, provide product or service information, and help ensure a smooth, positive experience for every customer. This position is fully remote and ideal for individuals who take initiative, stay organized, and maintain a high standard of service in a fast-paced environment.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Strong communication skills
 </li>
 <li>
 Ability to work independently from home
 </li>
 <li>
 Basic computer and typing skills
 </li>
 <li>
 Reliable internet connection
 </li>
 <li>
 Customer service experience preferred but not required
 </li>
 <li>
 Ability to multitask while staying organized
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Respond to customer questions through phone, email, or chat
 </li>
 <li>
 Provide clear information about products and services
 </li>
 <li>
 Document interactions in the system accurately
 </li>
 <li>
 Assist with simple troubleshooting and problem solving
 </li>
 <li>
 Follow company guidelines for quality and communication
 </li>
 <li>
 Maintain a positive, patient, and helpful attitude at all times
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 Benefits
 
 
 
 <ul>
 <li>
 Remote work
 </li>
 <li>
 Weekly pay
 </li>
 <li>
 Opportunities for advancement
 </li>
 <li>
 Professional development and training
 </li>
 <li>
 Supportive team environment
 </li>
 <li>
 Performance incentives
 </li>
 <li>
 Long term employment potential
 
 
 </li>
 </ul>
 
 Equal Opportunity Statement
 
 
 
 We are an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering an inclusive and respectful workplace for everyone.
 
 
</div>

Remote Customer Experience Representative

The Home Depot

<div>Position Purpose:
The Inside Sales Support Representative (ISSR) is responsible for supporting growth of managed account portfolios with Outside Sales Representatives. The ISSR will work together with their Outside Sales partners, providing consultative support and maintaining strong account relationships. The ISSR provides personalized service and solutions through timely and complete quotes and sales orders, issue resolution and post-sale follow-up, and overall execution throughout of the project cycle. This position requires a high level of industry specific knowledge, exceptional organizational skills, and the ability to effectively use Customer Relationship Management (CRM) systems and telephony systems. The ISSR aids in the growth of the customer portfolio by developing sales support solutions to meet customer needs, achieve organizational goals and increase market share. 
Key Responsibilities:<ul><li>
50% Support Outside Sales Portfolio Growth - Drives repeat business by providing excellent customer service, accurate and thorough quoting, sourcing, and overall project ownership. Completes assignments timely and efficiently. Continually works to support Outside Sales partners to grow accounts through building strong relationships, both internal and external. Provides post-order follow up, reconciles issues or errors in a timely manner, and ensures all customer needs are met.</li><li>
25 % Account Administration - Partners with vendors and a variety of cross-functional partners to assist with quoting, pricing, availability, and issue resolution for high volume project needs. Owns projects from end to end, ensuring that the managed account customer is the focal point of the process</li><li>
25% Issue Resolution - Assists the internal and external customer through the customer journey taking care of issue resolution, after-sale follow up, invoice transmittal, and quote requests.</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This position reports to Supervisor</li><li>
This position has 12 direct reports.</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel 5% to 20% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
Working knowledge of Microsoft Office Suite</li><li>
Working knowledge of presentation software (e.g., Microsoft PowerPoint)</li><li>
Demonstrated ability to collaborate and work effectively with cross-functional teams</li><li>
Demonstrated project management skills</li><li>
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers</li><li>
Excellent written and verbal communication skills</li><li>
Previous customer service or retail sales experience; home improvement trades specific</li><li>
Knowledge of local building codes; Home Improvement specific. Consultative and growth mindset, ability to respond quickly to customer needs, both internal and external</li><li>
In depth knowledge of retail systems, to include: Showroom Point of Sale-Orange Pay, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, and the Appliance Ordering System</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
1</li></ul> 
Preferred Years of Work Experience:<ul><li>
2</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
1</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Action Oriented
</li><li>Business Insights
</li><li>Collaborates</li><li>
Communicates Effectively
</li><li>Customer Focus</li><li>
Drives Results</li></ul></div>

Inside Sales Support Representative - Los Angeles

VXI Global Solutions

<div>Job Description<div>
It's fun to work in a company where people truly BELIEVE in what they are doing! 
 
We're committed to bringing passion and customer focus to the business.
 
 
Join Us as an Inbound Customer Service Representative
 
 
Location: Remote Call Center 
 
Customer Service Specialist
 
 
Do you have a positive attitude, infectious energy, and a passion for exceeding customer expectations? If so, we want you to be a part of our dynamic team! We're seeking a Customer Service Specialist who is eager to deliver outstanding service, go beyond the ordinary, and leave a lasting impression on every customer interaction.
 
 
About Our Client: Our client is a globally recognized leader in technology, known for designing and manufacturing cutting-edge consumer electronics, software, and online services. With a sleek, modern design and intuitive user experiences , their products have earned a loyal customer base. Join us and be part of a brand that values innovation, quality, and customer satisfaction.
 
 
What You'll Do: As a Customer Service Specialist , you will be the voice of the company, offering top-tier phone support to customers. You'll handle a wide range of inquiries, including order status, changes to online orders, and addressing shipping or payment concerns. The best specialists not only know our policies inside and out but can engage with customers effectively, offering tailored solutions that meet their needs.
 
 
You'll also be responsible for creating memorable, unique experiences that keep customers coming back. Staying up-to-date on product features, policy changes, and relevant events is key, and you'll use multiple resources to provide the most accurate , helpful information. Success in this role requires being adaptable, collaborative, and committed to continuous learning in a performance-driven environment.
 
 
Key Responsibilities: 
 
 
<ul><li>Deliver exceptional customer service over the phone, resolving a variety of inquiries and issues.</li></ul> 
<ul><li>
Build rapport with customers by actively listening and providing effective solutions.</li></ul> 
<ul><li>
Stay informed on product updates, policy changes, and current events affecting customers.</li></ul> 
<ul><li>
Work in a dynamic, team-oriented environment where customer interactions are regularly monitored and assessed.</li></ul> 
<ul><li>
Collaborate with teammates to maintain a positive and supportive work culture.</li></ul> 

What We Require: 
 
 
<ul><li>High School diploma or GED.</li></ul> 
<ul><li>
2-3 years of experience in customer service or support, preferably in a customer-facing role.</li></ul> 
<ul><li>
Excellent verbal and written communication skills in English.</li></ul> 
<ul><li>
A passion for customer service and going above and beyond to exceed expectations.</li></ul> 
<ul><li>
Strong problem-solving skills and the ability to handle ambiguous situations with confidence.</li></ul> 
<ul><li>
Skilled at listening, engaging, and building rapport with customers.</li></ul> 
<ul><li>
Professional demeanor when interacting with both customers and peers.</li></ul> 
<ul><li>
Proven track record of meeting and exceeding performance goals.</li></ul> 
<ul><li>
Ability to multitask and prioritize in a fast-paced environment.</li></ul> 
<ul><li>
Self-motivated with the ability to work independently.</li></ul> 
<ul><li>
Patience and empathy when addressing complex customer issues.</li></ul> 
<ul><li>
Willingness to appear on live video calls with coworkers.</li></ul> 
<ul><li>
Typing speed of at least 42 WPM with 96% accuracy.</li></ul> 
<ul><li>
Flexibility to work an 8-hour shift, 5 days a week, including holidays and peak periods.</li></ul> 

Why Work With Us: 
 
 
<ul><li>Competitive pay : $17.31/hour</li></ul><ul><li> 
Full-time hours : 40-hour work week with consistent shifts.</li></ul><ul><li> 
100% paid training to ensure you're set up for success.</li></ul><ul><li> 
Comprehensive benefits : Medical, dental, vision, and life insurance available after your first full calendar month.</li></ul><ul><li> 
Referral program : Earn $20 on every paycheck for each person you refer who is hired, with no cap on payouts.</li></ul><ul><li> 
Discounted T-Mobile plans : Enjoy a $25/month plan for unlimited talk, text, and data. You can sign up for up to 5 lines at the same rate-perfect for your whole family!</li></ul><ul><li> 
Opportunities for growth : We prioritize internal advancement and professional development.</li></ul><ul><li> 
Work from home : Enjoy the benefits of working remotely-save time, money, and contribute to a greener environment.</li></ul> 

Requirements for Remote Work: 
 
 
<ul><li>Private Workspace: A quiet, dedicated workspace with no distractions.</li><li>
Ergonomics: A comfortable desk setup with all necessary equipment.</li><li>
Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed.</li><li>
Self-Motivation &amp; Independence: The ability to stay productive, organized, and on-task while working remotely.</li><li>
Communication: Strong verbal and written communication skills, especially in virtual settings.</li><li>
Adaptability: The ability to quickly adjust to new processes, tools, and technologies.</li><li>
Connection: Must be hardwired; Wi-Fi is not acceptable.</li></ul> 
Join our team today and make a meaningful impact as a Customer Service Specialist . We're excited to work with individuals who are eager to contribute, grow, and help our customers thrive!
 
 
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!</div><div><div>
Original Title: US Virtual - Inbound Customer Service Specialist - Work from Home</div><div>
Req Id: R26_01956_17</div><div>
Posted At: Sat Apr 04 2026 00:00:00 GMT+0000 (Coordinated Universal Time)</div></div></div>
 <div></div><div><div><div>Customer Service</div></div><div></div><div><div>
Full Time</div></div><div></div><div><div>
Louisiana, United States</div></div></div>

US Virtual - Inbound Customer Service Specialist - Work from Home

Keck Medicine of USC

<div>
 Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison II will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility. The Patient Access Liaison II will also perform data entry, ensure data integrity, and reconcile as needed.
 
 
 
 Essential Duties
 
 
 
 
 <ul>
 <li>
 Demonstrates competency in the quality of work and knowledge of a Patient Access Representative.
 </li>
 <li>
 Strives for first call resolution and demonstrates high level of customer service.
 </li>
 <li>
 Maintains warm, courteous and professional behavior in accordance with the USC/Keck customer service standards while interacting with contacts, both internal and external.
 </li>
 <li>
 Maintains consistent accuracy in all tasks associated with job role and tasks and responsibilities daily.
 </li>
 <li>
 Exhibits collegial and professional demeanor in all interactions.
 </li>
 <li>
 Contributes effectively as a productive team member to the Patient Access Center and USC/Keck.
 </li>
 <li>
 Follows USC/Keck Communications standard and policy.
 </li>
 <li>
 . Accepts alternate assignments to any area within the organization as assigned by Management.
 </li>
 <li>
 Expected to work from home as/when organizationally deployed, following the departmentally established guidelines and expectations for remote work.
 </li>
 <li>
 Other duties as assigned.
 </li>
 <li>
 May page physicians as dictated by internal procedures, correctly, professionally and in a timely manner.
 </li>
 <li>
 May perform follow up checks with all open pages while on shift and before leaving shift
 </li>
 <li>
 Demonstrates proficiency in ensuring that all information housed within the Call Management system and Qgenda is sent for updates to management and readily accessed when needed.
 </li>
 <li>
 Answers, screens and directs incoming and outgoing telephone calls, electronic messages, omnichannel contacts and other web-based communications using the organizational communications management system. Transfers telephone calls to the appropriate department or medical personnel.
 </li>
 <li>
 Processes messages following departmental procedure and ensuring compliance with HIPAA regulations.
 </li>
 <li>
 Utilizes organizationally defined systems to perform patient communication.
 </li>
 <li>
 Performs scheduling functions, to include scheduling, rescheduling cancelations and confirmations of appointments using organizational scheduling system.
 </li>
 <li>
 Creates and maintains medical data and reconciles to patient appointment records.
 </li>
 <li>
 Coordinates care with patient coordinators, nurses and physicians to secure appointments for patients and referring physicians.
 </li>
 <li>
 Performs data entry and maintains data bases for bumps and cancellations.
 </li>
 <li>
 Verifies insurance coverage using organizationally defined process. May determine if patient&rsquo;s insurance is contracted with USC and advise patient of any estimated financial responsibility.
 </li>
 <li>
 Using USC/Keck defined guidelines, and at their discretion, carries out Service Recovery activity, and/or escalate to any Level 3/Lead or Supervisor within the Patient Access Center.
 
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 
 <ul>
 <li>
 Req High school or equivalent
 </li>
 <li>
 Req 2 years Minimum two (2) years of experience working in a call center, customer service and/or healthcare department/ environment (or combination of that equals two or more years)
 </li>
 <li>
 Req Demonstrated interpersonal skills.
 </li>
 <li>
 Req Ability to multi-task.
 </li>
 <li>
 Req Excellent verbal and written communication skills.
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 
 <ul>
 <li>
 Pref Associate's degree Associates&rsquo; or Bachelors&rsquo; degree in healthcare, business or operations field strongly preferred.
 </li>
 <li>
 Pref Specialized/technical training Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant.
 </li>
 <li>
 Pref Knowledge of HIPPA compliance and various health insurance types preferred.
 </li>
 <li>
 Pref Knowledge of medical terminology strongly preferred.
 </li>
 <li>
 Pref Demonstrated knowledge of high-level computer literacy with practice management scheduling systems preferred.
 </li>
 <li>
 Pref Bilingual: Spanish, Chinese and other languages preferred.
 
 
 
 </li>
 </ul>
 
 Required Licenses/Certifications
 
 
 
 
 <ul>
 <li>
 Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
 
 
 
 </li>
 </ul>
 The hourly rate range for this position is $21.00 - $33.15. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate&rsquo;s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
 
 
 
 Job ID
 
 REQ20173722
 
 Posted Date
 
 04/07/2026
 
 
 Apply
 
 
 Current employees apply here
</div>

Patient Access Liaison II - Access Center - Full Time 8 Hour Days (Non-Exempt) (Union)

Wells Fargo

<div>Why Wells Fargo: 
 
Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces &quot;to grow your career&quot; in the U.S. Join us! 
 
About this role: 
 
Wells Fargo is seeking a Teller in our Consumer Banking and Lending division, as a part of our National Branch Network. You are part of the fabric of the local community, helping provide the financial service backbone for its residents, employees and local businesses. If you enjoy working with people, then this is a great role for you with tremendous opportunity to establish your career here at Wells Fargo for years to come. Find out why we're the #1 financial services company to grow YOUR career. Apply today. 
 
In this role you will:<ul><li>
Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers</li><li>
Complete operational activities while minimizing risks under established policies</li><li>
Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization</li><li>
Receive direction from managers and exercises judgment within defined policies and procedures</li><li>
Escalate questions and issues to more experienced roles</li><li>
Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions</li><li>
Identify information and services to meet customers financial needs</li></ul>
Required Qualifications:<ul><li>
6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education</li></ul>
Desired Qualifications:<ul><li>
6+ months of experience interacting with people, demonstrated through work, military, or education</li><li>
Customer service focus with experience handling complex transactions across multiple systems</li><li>
Ability to educate and connect customers to technology and share the value of mobile banking options</li><li>
Ability to interact with integrity and professionalism with customers and team members</li><li>
Experience working with others on a team to meet customer needs</li><li>
Cash handling experience</li><li>
Ability to follow policies, procedures, and regulations</li><li>
Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss</li><li>
Well-organized, independent and able to prioritize in a fast-paced environment</li><li>
Ability to exercise judgment, raise questions to management, and adhere to policy guidelines</li><li>
Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting</li><li>
Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues</li></ul>
Job Expectations:<ul><li>
Ability to work a schedule that may include most Saturdays</li><li>
This position is not eligible for Visa sponsorship</li></ul>
Posting Location(s):<ul><li>
8814 S Sepulveda Blvd LOS ANGELES, CA 90045</li></ul>
@RWF22
Pay Range 
 
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities. 
$22.00 - $27.50 
Benefits
 
 
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.<ul><li>
Health benefits</li><li>
401(k) Plan</li><li>
Paid time off</li><li>
Disability benefits</li><li>
Life insurance, critical illness insurance, and accident insurance</li><li>
Parental leave</li><li>
Critical caregiving leave</li><li>
Discounts and savings</li><li>
Commuter benefits</li><li>
Tuition reimbursement</li><li>
Scholarships for dependent children</li><li>
Adoption reimbursement</li></ul>
Posting End Date: 
29 Apr 2026 
<ul><li>Job posting may come down early due to volume of applicants.
</li></ul> 
We Value Equal Opportunity 
 
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. 
 
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. 
 
Applicants with Disabilities 
 
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . 
 
Drug and Alcohol Policy 
 
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. 
 
Wells Fargo Recruitment and Hiring Requirements: 
 
a. Third-Party recordings are prohibited unless authorized by Wells Fargo. 
 
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.</div>

Teller Los Angeles Westchester

WSH Management

<div>Position Summary
WSH Management is currently recruiting for an Office Assistant in an apartment community located in Los Angeles, CA. The Office Assistant is responsible for all telephone calls and in-person visits. Managing and processing prospect applications and securing deposits in accordance with the company procedures and Fair Housing requirements. Securing new resident signature(s) on appropriate paperwork prior to move-in. Assist in lease transactions by typing leases, gathering applicant(s) history and credit approvals. Strong customer service skills are a must. Must possess a positive attitude and the ability to smile under all circumstances. Knowledge of leasing &amp; fair housing is a plus. A minimum one-year experience in a customer service related industry or one year apartment leasing experience preferred.
Reports to: Property Manager
What we Offer:<ul><li>
$24.50 to $25.70 per hour, commensurate on experience.</li><li>
Full Time Hourly Schedule: Monday to Friday 8am to 5pm
</li><li>Medical, Dental, Vision, Life and 401k with employer match</li><li>
Paid vacation and 15 paid company holidays</li></ul>
What you&rsquo;ll do:<ul><li>
Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.</li><li>
Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).</li><li>
Immediately record all telephone and in-person visits on appropriate reports.</li><li>
Demonstrate community and apartment/model and apply product knowledge to client&rsquo;s needs by communicating the features and benefits; close the sale.</li><li>
Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.</li><li>
Secure new resident signature(s) on appropriate paperwork prior to move-in.</li><li>
Orient new residents to community.</li><li>
Represent the company in a professional manner at all the times.</li><li>
Operate computers programmed with accounting software to record, store and analyze information.</li><li>
Understand the lease agreement and application.</li><li>
Comply with federal, state and company policies, procedures and regulations.</li><li>
Operate 10-key calculators, copy and facsimile machines to perform calculations, produce and distribute documents.</li><li>
Assist in lease transactions by typing leases, gathering applicant&rsquo;s history and credit approvals.</li><li>
Assist with maintaining compliance with all applicable Affordable Housing programs.</li><li>
Provide general clerical assistance to community office</li><li>
Enforce policies of the community.</li><li>
Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.</li><li>
Distribute newsletters, pamphlets, flyers, etc.</li><li>
Assist in conducting market surveys and shop competitive communities.</li><li>
Ensures that unsafe conditions are corrected in a timely manner.</li><li>
Daily review of all emails and respond as necessary within 24 hours.</li><li>
Performs other related duties as assigned.</li><li>
Carries out additional responsibilities as needed to support department and company objective</li></ul>
Abilities:<ul><li>
Must possess a positive attitude and the ability to smile under all circumstances.</li><li>
Participate in training in order to comply with new or existing laws.</li><li>
Strong command of the English language, including proper grammar, spelling, and sentence structure.</li><li>
Thorough understanding of the English language and ability to communicate effectively with others.</li><li>
Strong writing and proofreading skills.</li><li>
Ability to work a flexible schedule.</li><li>
Neat, clean, professional at all times throughout the workday and/or whenever present at the community.</li><li>
Must possess a valid Driver&rsquo;s License, reliable transportation and current auto insurance coverage as this position may require some driving for company business.</li><li>
Comply with expectations as demonstrated in the employee handbook.</li><li>
Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.</li></ul><ul><li>
High School Diploma or equivalent required; some college preferred.</li><li>
A minimum one-year experience in a customer service related industry or one year apartment leasing experience or a combination of accounting skills/education with customer service experience is preferred.</li><li>
Must possess strong attention to detail and sales ability.</li><li>
Demonstrate an ability to support and contribute to community team.</li><li>
Strong command of the English language, including proper grammar, spelling, and sentence structure.</li><li>
Thorough understanding of the English language and ability to communicate effectively with others.</li><li>
Strong writing and proofreading skills.</li><li>
Competence in operation of telephone, business calculator, copy machine, facsimile, personal computer/keyboard, Microsoft Office including Word, and MS Outlook and community software.</li></ul></div>

Office Assistant

Alliance Ground International

<div>Job Description:
Job Description:
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you&rsquo;ll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you&rsquo;ll put our customers - and their customers&rsquo; needs at the heart of everything our AGI Passenger Service Agents do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Agent! 
 
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. 
 
Job Responsibilities:<ul><li>
Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey.
</li><li>Always ensure safety and security is never compromised.</li><li>
Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate.</li><li>
Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges.</li><li>
Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities.</li><li>
Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information.</li><li>
Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers&rsquo; reservations, standbys, and their luggage.</li><li>
Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures.</li><li>
Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.</li><li>
Follow procedures for passengers with regards to the acceptance of Dangerous Goods.</li></ul>
Safety, Security and Compliance:
All AGI Team members have a responsibility and duty while at work to:<ul><li>
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.</li><li>
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.</li><li>
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.</li><li>
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.</li><li>
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.</li><li>
Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.</li><li>
Fully understand AGI Health &amp; Safety and Security policies.</li><li>
Attend training courses as may be required by AGI.</li></ul>
Physical Requirements:<ul><li>
Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.</li><li>
Must be able to stand for extended periods of time.</li><li>
Must be able to carry heavy items up and down jetway stairs.</li><li>
Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment.</li></ul>
Knowledge, Skills, and Abilities:
Appearance: Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image.
Good communication skills: Passenger Service Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems.
Computer skills: Passenger Service agents are required to use computer systems daily.
Critical thinking skills: Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc.
Basic math skills: Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc.
Time management skills: Passenger Service agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis.
Qualifications:<ul><li>
Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.</li><li>
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.</li><li>
Must complete SIDA training to obtain airport authority identification security.</li><li>
Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus.</li></ul>
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.
The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
27.60 -30.15
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</div>

Passenger Service Agent

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