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customer service and data entry specialist

Van-Rentals-R-Us LLC

<div><h2 class="jobSectionHeader"><b>Fleet Data Entry &amp; Back Office Processing Specialist</b></h2><h3 class="jobSectionHeader"><b>
Job Description</b></h3><p>
The Fleet Data Entry &amp; Back Office Processing Specialist is responsible for maintaining accurate fleet, rental, vehicle, billing, and administrative records for a car rental operation. This position focuses on back office support, data accuracy, document processing, fleet status updates, billing support, and internal reporting rather than front-counter customer service.</p><p>
The ideal candidate is detail-oriented, organized, dependable, and comfortable working with rental agreements, vehicle records, spreadsheets, fleet management systems, and daily administrative workflows.</p><p>
Review rental documents, inspection forms, customer files, insurance information, payment records, and vehicle condition reports for accuracy and completeness.</p><p>
Update vehicle inventory records, including rented, available, returned, in maintenance, out of service, repossessed, pending sale, or transferred units.</p><p>
Process back office paperwork related to rental contracts, fleet movements, vehicle exchanges, damage claims, tolls, citations, impounds, and late returns.</p><p>
Scan, upload, label, file, and organize rental agreements, invoices, receipts, DMV documents, insurance documents, maintenance records, and vehicle inspection reports.</p><p>
Assist with billing support, including rental charges, deposits, refunds, late fees, mileage charges, fuel charges, toll charges, damage charges, and payment reconciliation.</p><p>
Prepare and update spreadsheets, logs, and reports for fleet utilization, open contracts, overdue rentals, vehicle availability, maintenance status, and revenue tracking.</p><p>
Communicate with rental agents, fleet managers, accounting staff, maintenance vendors, and management to resolve missing, incomplete, or incorrect information.</p><p>
Verify vehicle documentation, including registration, insurance, title records, smog records, inspection records, and service history.</p><p>
Track and update vehicle movement between rental locations, repair shops, storage lots, auctions, dealerships, and customer assignments.</p><p>
Support accounts receivable and collections by organizing customer balances, unpaid invoices, deposit records, and supporting documentation.</p><p>
Maintain accurate digital and physical files in accordance with company procedures.</p><p>
Protect confidential customer, financial, and company information at all times.</p><p>
Perform general back office administrative duties as assigned.</p><h2 class="jobSectionHeader"><b>
Required Qualifications</b></h2><p>
High school diploma or equivalent required.</p><p>
Previous experience in data entry, fleet administration, car rental operations, back office processing, clerical support, or office administration preferred.</p><p>
Strong attention to detail and ability to enter information accurately.</p><p>
Good computer skills, including Microsoft Excel, Word, Outlook, email, scanning, file management, and database entry.</p><p>
Ability to work with spreadsheets, reports, rental software, fleet systems, and document management systems.</p><p>
Strong organizational skills and ability to manage multiple administrative tasks.</p><p>
Ability to review documents and identify missing, incorrect, or inconsistent information.</p><p>
Good written and verbal communication skills.</p><p>
Ability to work independently and meet daily processing deadlines.</p><p>
Dependable, punctual, and able to handle repetitive work with accuracy.</p><p>
Ability to maintain confidentiality of customer, payment, and company records.</p></div>

Customer Service and Data Entry Specialist

University of Southern California

<div><b>Job ID</b> REQ20177055 <b>Category</b> Keck Medicine of USC</div>
<br><div><p>Serves as the first point of contact for employees reaching out to Human Resources for support. Provides resources and solutions to inquiries and maintains documentation. Escalates issues as needed and helps identify opportunities for HR Business Center process improvements. Assists with resolving employee issues related to HR policies and procedures, HR systems, compensation, payroll, benefits, and recruitment.</p><p></p><p><b>
Essential Duties:</b></p><ul><li>
Provides clear, efficient, and courteous support to employees who reach out to human resources with general questions. Opens cases and enters all required information to ensure clear records of employee cases are maintained, diligently following up and resolving cases in a timely manner. Updates cases throughout resolution process with information gathered from customer follow-ups. Asks questions and seeks support when faced with unfamiliar requests. Adheres to all HR service level agreements.</li><li>
Discerns next steps toward resolutions, escalating complex requests for additional support to HR Business Center Representative II or Center of Excellence. Expands HR knowledge through continuous learning opportunities and assistance in authoring new knowledge articles and documents.</li><li>
Troubleshoots and resolves simple and routine issues using knowledge of HR policies and procedures, HR systems, and internal HR processes.</li><li>
Provide employees with accurate, consistent and timely responses and explanations regarding HR related questions and issues on policies, processes and procedures, with the goal to solve the question or issue at the first initial contact.</li><li>
Uses HR service technology to complete daily work and log information about employee inquiries, cases, and interactions (i.e., ServiceNow, Telephony, Workday, and Kronos).</li><li>
Conducts transactions and data updates within the HR human capital management system.</li><li>
Responsible for data entry and data integrity of information within the organization&rsquo;s human capital management systems.</li><li>
Assists in auditing HR Business Center data and ensure accuracy of information through on-going audit procedures.</li><li>
Answers phone calls and e-mails from employees, managers, leaders and HR staff regarding benefits, HR questions, payroll, onboarding, performance management, recruiting, and reporting.</li><li>
Performs other duties as assigned.</li></ul><p></p><p><b>
Required Qualifications:</b></p><ul><li>
Req High school or equivalent</li><li>
Req 1 - 3 years Hands-on Human Resources and/or customer service related experience.</li><li>
Req Excellent customer relations, interpersonal, and conflict management skills</li><li>
Req Basic computer skills including word processing, spreadsheets, and databases with strong data entry skills and experience.</li><li>
Req Demonstrated ability to exercise discretion with confidential information.</li><li>
Req Detailed oriented and experienced managing multiple tasks simultaneously.</li></ul><p></p><p><b>
Preferred Qualifications:</b></p><ul><li>
Pref bachelor's degree in human resources management, Business Administration or related field</li><li>
Combined experience and education may substitute for minimum educational requirements.</li><li>
Pref 1 year Hospital or healthcare experience</li><li>
Pref Ability to interpret and apply pertinent rules and regulations and identify and implement continuous process improvements.</li><li>
Pref Knowledge of Workday, Kronos, and ServiceNow or other case management software.</li><li>
Pref Experience working in a fast-paced environment with rapidly changing priorities with the ability to triage requests and inquiries and route them to appropriate parties.</li></ul><p></p><p><b>
Required Licenses/Certifications:
</b></p><ul><li>Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)</li></ul><br>
Keck Hospital of USC, a 343-bed acute care hospital, provides exceptional and innovative care for complex medical and surgical conditions across a wide range of specialties. The hospital&rsquo;s world-renowned physicians deliver compassionate, customized, patient-centered care and treat the most acutely ill patients with highly innovative techniques and treatment plans. As a leading academic medical center, hundreds of clinical trials are currently taking place at Keck Hospital and its affiliated research institutions, giving patients access to novel and promising therapies that are generally not available elsewhere. Every day at Keck Hospital, physicians, nurses and staff go beyond the science of exceptional medicine to bring patients breakthroughs in the art of caring. Join this world-class team providing highly specialized care, up-to-the-minute research, and innovative clinical trials. The hourly rate range for this position is $25.00-$39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate&rsquo;s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
<div><b>Job ID</b> REQ20177055 <b>Posted Date</b> 06/23/2026</div></div><p></p>

HR Business Center Representative I - Total Rewards & HRIS - Full Time 8 Hour Days (Non-Exempt) (Non-Union) - FIXED TERM

CyberCopy, Inc.

<p><b>Fine Art Reproduction &amp; Graphic Production Specialist</b></p><p><b>CyberCopy, Inc. &ndash; Los Angeles, CA</b></p><p><b>About CyberCopy, Inc.</b></p><p><b>CyberCopy, inc.</b> is a premier printing, graphics, and signage company serving architects, designers, artists, museums, corporations, and public agencies throughout Southern California. We specialize in high-quality fine art reproduction, wide-format printing, signage, graphics production, and custom visual solutions.</p><p><b>Position Summary</b></p><p>We are seeking a talented and detail-oriented Fine Art Reproduction &amp; Graphic Production Specialist to join our Los Angeles team. This position is ideal for someone who combines strong Photoshop skills, color management knowledge, hands-on print production experience, and exceptional customer service. The successful candidate will work directly with artists, designers, photographers, and business clients to ensure every project exceeds expectations.</p><p><b>Responsibilities</b></p><ul><li>Prepare, edit, and optimize artwork files using Adobe Photoshop.</li><li>Perform advanced color correction and image retouching.</li><li>Create and maintain color-accurate reproductions of original artwork.</li><li>Operate large-format printers and associated finishing equipment.</li><li>Print on canvas, fine art papers, vinyl, photographic media, and specialty substrates.</li><li>Perform quality control checks to ensure color consistency and production accuracy.</li><li>Handle trimming, mounting, laminating, stretching canvas, and other finishing processes.</li><li>Work directly with customers to understand project requirements and recommend solutions.</li><li>Deliver exceptional customer service through professional communication, responsiveness, and problem solving.</li><li>Assist customers with artwork preparation, production recommendations, and product selection.</li><li>Maintain organized digital file structures and production records.</li><li>Assist with general graphic production and fabrication projects as needed.</li></ul><p><b>Qualifications</b></p><ul><li>Minimum 2 years of experience in fine art reproduction, photographic printing, prepress, graphic production, or related field.</li><li>Advanced proficiency in Adobe Photoshop.</li><li>Strong understanding of color management, ICC profiles, and color calibration workflows.</li><li>Experience operating large-format printers and RIP software.</li><li>Excellent customer service and communication skills.</li><li>Ability to build positive relationships with clients and team members.</li><li>Strong organizational and time management skills.</li><li>Exceptional attention to detail and commitment to quality.</li><li>Ability to work efficiently in a fast-paced production environment.</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Experience with Onyx, Caldera, EFI Fiery, or similar RIP software.</li><li>Experience scanning original artwork and preparing museum-quality reproductions.</li><li>Familiarity with Canon, Epson, HP, or similar professional printing systems.</li><li>Experience with Adobe Illustrator and Acrobat.</li><li>Signage, wall graphics, vehicle graphics, or large-format production experience.</li></ul><p><b>Compensation &amp; Benefits</b></p><ul><li>Competitive hourly wage based on experience ($25 per hour).</li><li>Performance bonuses available.</li><li>Paid holidays and paid time off.</li><li>Health benefits available.</li><li>Opportunities for advancement and professional growth.</li></ul><p>Work Location</p><p>CyberCopy, Inc. &ndash; Los Angeles Office<br/>2766 S. La Cienega Blvd.<br/>Los Angeles, CA 90034</p><p>How to Apply</p><p>Please submit a resume, portfolio showcasing relevant work, and a brief summary of your experience with Photoshop, color management, customer service, and large-format printing.</p><p>Pay: From $25.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Experience:</p><ul><li>Color management: 2 years (Required)</li><li>Graphic design: 4 years (Required)</li><li>Fine Art reproduction: 2 years (Required)</li><li>Printing Production: 2 years (Required)</li></ul><p>Ability to Commute:</p><ul><li>Los Angeles, CA 90034 (Required)</li></ul><p>Work Location: In person</p>

Fine Art Reproduction & Graphic Production Specialist

Spicy Tribe

<p><b>About</b></p><p>SPICY TRIBE is a full-service multilingual advertising agency specializing in multicultural marketing across a wide range of industries. Every campaign is powered by storytelling, data, and creativity&mdash;crafted to deliver bold, memorable brand experiences with one clear objective: If it does not sell, it is not creative. Our only goal is to increase your sales.</p><p>SPICY TRIBE is built on three core business pillars:</p><p>#Marketing Agency</p><ul><li>Full-service agency handling both ATL and BTL campaigns from strategy to execution</li></ul><ul><li>Strategic marketing partner to Fortune 500 companies with multicultural expertise, serving 200+ brands&mdash;including LG, Hyundai, CJ, Alipay, and more&mdash;across 10+ industries</li></ul><p>#Tech Startup</p><ul><li>Developing an O2O platform that delivers seamless online-to-offline experiences</li></ul><p>#Media &amp; E-Commerce</p><ul><li>Operating digital media and commerce brands such as MigukUnni and LaLaLa</li></ul><p><b>Join the Tribe!</b></p><p>We are looking for a creative and results-driven Marketing Specialist to plan, execute, and optimize our marketing campaigns across social media and digital platforms. The ideal candidate excels at content strategy, production, and possesses a strong eye for design</p><p><b>Job Description</b></p><ul><li>Plan and create engaging content across multiple topics to drive effective online marketing campaigns, including social media posts, reels, and digital ads</li></ul><ul><li>Conceptualize, produce, and edit content with a strong understanding of visual storytelling and basic design principles</li></ul><ul><li>Audit and analyze social media presence, including digital advertising costs and ROI</li></ul><ul><li>Maintain an in-depth understanding of major social media platforms (Facebook, Instagram, YouTube, LinkedIn, TikTok)</li></ul><ul><li>Develop and maintain a clear, consistent brand voice and storytelling strategy</li></ul><ul><li>Write compelling social copy and perform excellent copy editing</li></ul><ul><li>Oversee all company marketing and social media initiatives, ensuring campaigns align with business goals</li></ul><ul><li>Analyze and track data, performance trends, and campaign results to optimize future initiatives</li></ul><ul><li>Work efficiently in a fast-paced environment while managing multiple projects simultaneously</li></ul><p><b>Preferred / Desired Qualifications</b></p><ul><li>Bilingual in English and Korean (required)</li></ul><ul><li>Basic skills in Photoshop, graphic design and audio/video editing for social media content</li></ul><ul><li>Experience using Google Analytics and Google Ads</li></ul><ul><li>Portfolio of work is a plus</li></ul><ul><li>On-Site Position in LA</li></ul><p><b>How to Apply</b></p><p>Please submit your application at spicytribe.com</p><p>Job Types: Full-time, Part-time</p><p>Pay: $20.00 - $25.00 per hour</p><p>Language:</p><ul><li>Korean (Required)</li></ul><p>Work Location: In person</p>

Marketing Specialist (Korean Bilingual)

Law Offices of Jacob Emrani

<p><b>Job Summary</b><br/>We are seeking a dedicated and detail-oriented Personal Injury Case Manager to join our dynamic legal team. In this role, you will oversee the management of personal injury cases from inception through resolution, ensuring efficient case progression and exceptional client service. Your expertise will help coordinate case files, communicate effectively with clients and medical providers, and support the legal team in delivering timely, accurate outcomes. This position offers an exciting opportunity to contribute to impactful legal work within a collaborative environment that values professionalism, organization, and proactive problem-solving.</p><p><b>Responsibilities</b></p><ul><li>Manage a caseload of personal injury claims, ensuring all documentation and deadlines are met efficiently.</li><li>Conduct client interviews to gather detailed case information and maintain consistent communication throughout the legal process.</li><li>Review medical records, insurance policies, and legal documents to support case development.</li><li>Coordinate with medical providers, insurance adjusters, and opposing counsel to facilitate case progress.</li><li>Prepare legal documents including pleadings, settlement agreements, and correspondence with precision and clarity.</li><li>Utilize legal case management systems such as PCLaw, iManage, and document management systems to organize case files effectively.</li><li>Conduct legal research using Westlaw or LexisNexis to support case strategies and ensure compliance with relevant laws including personal injury law, workers' compensation law, and other applicable statutes.</li><li>Assist in trial preparation by reviewing evidence, drafting reports, and coordinating witness interviews.</li><li>Maintain organized records of all case activities, correspondence, and documentation for audit readiness.</li><li>Provide administrative support such as data entry, filing, proofreading documents, and managing phone etiquette to ensure smooth office operations.</li></ul><p><b>Skills</b></p><ul><li>Strong understanding of personal injury law along with familiarity in related areas such as workers' compensation law and legal research tools like Westlaw or LexisNexis.</li><li>Excellent organizational skills with the ability to manage multiple cases simultaneously while meeting deadlines.</li><li>Effective interviewing skills to gather comprehensive client information accurately.</li><li>Proficiency in legal administrative experience including document review, drafting contracts or settlement agreements, and proofreading legal documents.</li><li>Experience with legal case management software such as PCLaw or iManage; familiarity with document management systems is a plus.</li><li>Strong research skills using Westlaw or LexisNexis to support case development and ensure compliance with applicable laws.</li><li>Exceptional written communication skills for drafting clear reports and correspondence.</li><li>Attention to detail in proofreading documents and transcriptions for accuracy.</li><li>Ability to handle clerical tasks such as data entry, filing, and maintaining organized records efficiently.</li><li>Excellent phone etiquette combined with professional organizational skills to support internal teams and clients effectively. Join us in making a meaningful difference by supporting clients through their personal injury journeys! We value energetic professionals who thrive in organized environments while demonstrating a passion for justice and client advocacy. This paid position offers an engaging work environment where your skills will directly impact positive outcomes for those we serve.</li></ul><p>Pay: $27.00 - $40.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Free parking</li><li>Health insurance</li><li>Opportunities for advancement</li><li>Paid sick time</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Personal Injury Case Manager

Green Knight Security

<p><b>HIRING SECURITY OFFICERS IMMEDIATELY</b></p><p>Green Knight Security is currently seeking qualified Security Officers for accounts located throughout Los Angeles County. We currently have <b>full-time and part-time positions available</b>, with an immediate need for <b>graveyard shift officers</b>.</p><p>The ideal candidate will demonstrate disciplined attendance, confidence, respect, authority, and a high level of professionalism. Officers are expected to display pride reflective of industry leaders while providing exceptional security and customer service.</p><p><b>Pay Rate:</b> <b>$22.50 per hour</b></p><p><b>Available Shift:</b></p><ul><li>Graveyard Shift: <b>10:00 PM &ndash; 6:30 AM</b></li><li>Must also have the availability to work <b>day and swing shifts as needed</b>, including weekends and holidays.</li></ul><p>Duties Include but Are Not Limited To:</p><ul><li>Securing premises and personnel through patrols and surveillance monitoring</li><li>Monitoring access points and controlling site entry</li><li>Investigating security breaches, incidents, and suspicious activity</li><li>Directing vehicle and pedestrian traffic as needed</li><li>Completing detailed incident and daily activity reports</li><li>Theft prevention and loss mitigation</li><li>Providing excellent customer service and complaint resolution</li><li>Foot patrol and general security duties</li></ul><p>Applicants must be able to stand and walk for extended periods throughout their shift.</p><p>Benefits:</p><ul><li>Medical Insurance</li><li>Dental Insurance</li><li>Paid Vacation</li><li>Paid Sick Time</li><li>Bereavement Leave</li><li>401(k) Matching Program</li></ul><p>Minimum Qualifications:</p><ul><li>Current California Guard Card required</li><li>Must be at least 18 years of age</li><li>First Aid/CPR Certification (preferred)</li><li>Fluent in English (additional languages are a plus)</li><li>Must successfully pass a background check and drug screening</li></ul><p>Necessary Skills:</p><ul><li>Excellent observation skills</li><li>Ability to make sound decisions under pressure</li><li>Strong verbal and written communication skills</li><li>Positive attitude and team-oriented mindset</li></ul><p><b>Job Types:</b> Full-Time, Part-Time</p><p><b>Starting Pay:</b> $22.50 per hour</p><p>For additional information, please contact:</p><p><b>Green Knight Security</b><br/>HR Office: 844-457-8326<br/>www.greenknightsecurity.com</p><p>Pay: From $22.50 per hour</p><p>Benefits:</p><ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul><p>Work Location: In person</p>

Unarmed Security Guard

L.A. Care Health Plan

<div></div><div><div><div><div><div><div><div><p>Member Experience Analytics Data Analyst III
</p></div></div></div></div><div><div><div><div><b>Job Category: </b>Provider Relations
</div></div></div></div><div><div><div><div><b>Department: </b>Enterprise Analytics and Innovation
</div></div></div></div><div><div><div><div><b>Location:
</b>Los Angeles, CA, US, 90017
</div></div></div></div><div><div><div><div><b>Position Type: </b>Full Time
</div></div></div></div><div><div><div><div><b>Requisition ID: </b>13162
</div></div></div></div><div><div><div><div><div><b>Salary Range:</b> $88,854.00 (Min.) - $115,509.00 (Mid.) - $142,166.00 (Max.)</div><br>
<div></div>
<div>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation&rsquo;s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br>
<br>
Mission: L.A. Care&rsquo;s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br>
</div><div><div><div><div>Job Summary</div>
</div><div><p>
The Member Experience Analytics Data Analyst III serves as a Subject Matter Expert (SME) contributor responsible for leading complex analytic projects that link insights directly to enterprise goals, resource allocation, and performance improvement. This position leads the full analytic development process from business case definition and structured scoping through peer review, deployment, and post-implementation evaluation, ensuring high-quality, reproducible, and impactful outputs.</p><br>
<p></p>
<div>
The Analyst III applies advanced analytic reasoning and strong business acumen to deliver analyses that inform both operational and financial decision making. Acts as a Subject Matter Expert (SME), serves as a resource and mentor for other staff.
</div></div></div><div><div><div>Duties</div>
</div><div><p>
Leads end-to-end analytic development, from structured business case definition and requirements gathering to delivery of validated, actionable insights.</p><br>
<p></p>
<p>
Conducts advanced analyses evaluating drivers of quality, operational efficiency, and financial performance.</p><br>
<p></p>
<p>
Coordinates with IT and product owners to ensure analytic outputs are integrated into enterprise systems and recurring workflows.</p><br>
<p></p>
<p>
Develops, optimizes, and automates analytic assets (data models, dashboards, reports) following enterprise design and refresh standards.</p><br>
<p></p>
<p>
Implements and maintains version control, peer review (pull request), and continuous integration practices for analytic codebases.</p><br>
<p></p>
<p>
Maintains awareness of data lineage and governance compliance throughout all analytic work.</p><br>
<p></p>
<p>
Manages project planning, tracking, and post-implementation assessment for assigned deliverables.</p><br>
<p></p>
<p>
Mentors and models adherence to analytic development best practices.</p><br>
<p></p>
<p>
Applies subject matter expertise in evaluating business operations and processes. Identifies areas where technical solutions would improve business performance. Consults across business operations, providing mentorship, and contributing specialized knowledge. Ensures that the facts and details are correct so that the program's deliverable meets the needs of the department, organization and legislation's policies, standards, and best practices. Provides training, recommends process improvements, and mentors junior level staff, department interns, etc. as needed.</p><br>
<p></p>
<p>
Perform other duties as assigned.</p></div></div><div><div><div>
Duties Continued</div>
</div></div><div></div><div><div><div>Education Required</div>
</div><div><div>Bachelor's Degree</div><div>
In lieu of degree, equivalent education and/or experience may be considered.</div></div></div><div><div><div>
Education Preferred</div>
</div><div><div>Master's Degree</div></div></div><div><div><div>
Experience</div>
</div><div><p><b>
Required:</b></p>
<p>
At least 4 years of experience in analytics, with substantial exposure to healthcare operations, managed care, or population health.</p><br>
<p></p>
<p>
Experience leading end-to-end analytic projects, including requirements gathering, data validation, analysis, and delivery of insights.</p><br>
<p></p>
<p>
Experience analyzing call center operations, enrollment services, and appeals and grievances.</p><br>
<p></p>
<p>
Experience analyzing and translating data into actionable insights to improve member experience and member engagement operations.</p><br>
<p></p>
<p><b>
Preferred:</b></p>
<p>
Experience with advanced analytics techniques, including multivariate analysis, regression, control charts, or predictive modeling.</p><br>
<p></p>
<p>
Experience in domain specific operations, such as network strategy, risk adjustment, or medical cost driver analysis.</p>
<div>
Experience mentoring junior analysts or providing guidance on analytic best practices.</div></div></div><div><div><div>
Skills</div>
</div><div><p><b>
Required:
</b></p><p>Expert in SQL for complex exploratory analysis, data modeling, and Extract, Transform, and Load (ETL) processes supporting enterprise dashboards, reports, and analytic deliverables. Advanced proficiency in Tableau (or equivalent BI tools) to design, optimize, and automate dashboards and visualizations for enterprise level insights. Strong statistical and analytical skills, including multivariate analyses, regression, and control charts to identify drivers of operational, clinical, and financial performance. Knowledge of version control (Git, GitHub) and collaborative development workflows, including peer review, continuous integration, and reproducible analytic practices. Ability to develop and maintain reusable analytic frameworks, templates, and processes that support recurring reporting and performance monitoring. Proficiency in data validation, reconciliation, and adherence to governance standards, including data lineage tracking and quality control. Ability to translate complex business problems into structured analytic requirements and actionable insights. Ability to interpret analytic results in the context of organizational performance, operational priorities, and enterprise goals. Ability to apply critical thinking to identify patterns, opportunities, and risks across multiple data domains. Ability to collaborate effectively with IT, operational teams, and business partners to operationalize analytic outputs. Demonstrated knowledge of healthcare concepts, such as quality measures, utilization patterns, and key operational drivers in a managed care environment. Ability to lead analytic projects end-to-end, including business case definition, requirements gathering, analysis, and post-implementation assessment. Ability to mentor junior analysts and promote adherence to analytic best practices. Ability to manage multiple projects simultaneously, prioritize tasks, and escalate issues appropriately. Ability to communicate findings effectively to both technical and non-technical stakeholders. Knowledge of Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys or other member satisfaction measurement tools. Ability to assess member touchpoints, satisfaction metrics, and operational Key Performance Indicators (KPIs).</p><br>
<p></p>
<p><b>
Preferred:</b></p>
<p>
Proficient with Process Improvement Methodology including defining and documenting workflow. Knowledge of program and project level planning, mobilization and management.</p></div></div><div><div><div>
Licenses/Certifications Required</div>
</div></div><div></div><div><div><div>Licenses/Certifications Preferred</div>
</div><div><div>Tableau Certified Data Analyst or Tableau Desktop Specialist</div><div>
Microsoft Certified: Power BI Data Analyst Associate</div><div>
Snowflake SnowPro Core Certification</div><div>
SnowPro&reg; Specialty: Snowpark Certification</div><div>
SQL Certification (e.g., DataCamp SQL Associate Certificate, Codecademy SQL Professional Certification, W3Schools SQL Certification)</div><div>
Certified Health Data Analyst (CHDA)</div><div>
Managed Care Professional (MCP) or relevant certification.</div></div></div><div><div><div>
Required Training</div>
</div></div><div></div><div><div><div>Physical Requirements</div>
</div><div><div>Light</div></div></div><div><div><div>
Additional Information</div>
</div></div></div><div></div><div><b>
Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.</div><br>
<div></div>
<div><b>L.A. Care offers a wide range of benefits including</b></div>
<ul><li>Paid Time Off (PTO)</li>
<li>Tuition Reimbursement</li>
<li>Retirement Plans</li>
<li>Medical, Dental and Vision</li>
<li>Wellness Program</li>
<li>Volunteer Time Off (VTO)</li></ul><div><br>
</div></div></div></div></div><p><br>
<b>Nearest Major Market: </b>Los Angeles
<br>
<b>Job Segment: </b>Call Center, Customer Service</p></div></div></div><div></div>

Member Experience Analytics Data Analyst III

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