remote entry level customer support coordinator

The Redda Group Corporation 

<h3>Remote Records &amp; Information Coordinator</h3>Job Type: Full-Time / Part-Time Location: Remote (United States) Pay: $26.00–$38.00 per hour (Depending on experience, qualifications, and location) <h3>Position Overview</h3>We are seeking a detail-oriented and highly organized Remote Records &amp; Information Coordinator to support the accurate management of company records, electronic documents, and business information. This role is responsible for maintaining digital filing systems, processing documentation, coordinating electronic records, and ensuring information is organized, secure, and readily accessible to authorized personnel. The ideal candidate is dependable, organized, and comfortable working independently in a remote environment while collaborating with internal departments. Comprehensive paid training is provided, making this an excellent opportunity for individuals with administrative, records management, data entry, or document coordination experience. <h2>Key Responsibilities</h2><ul><li>Maintain accurate electronic records, files, and document repositories.</li><li>Organize, classify, and update digital records in accordance with company procedures.</li><li>Review documents for completeness, accuracy, and consistency before processing.</li><li>Process incoming electronic correspondence and distribute information to the appropriate departments.</li><li>Retrieve, archive, and securely store company records while maintaining confidentiality.</li><li>Assist with document retention schedules and records lifecycle management.</li><li>Update internal databases and maintain accurate records of document activity.</li><li>Support internal teams by locating and providing requested documentation.</li><li>Prepare reports and maintain logs related to records management activities.</li><li>Ensure compliance with company policies regarding document security and confidentiality.</li><li>Assist with process improvement initiatives that enhance records accuracy and efficiency.</li><li>Perform additional administrative duties as assigned.</li></ul> <h2>Qualifications</h2><ul><li>High school diploma or equivalent required.</li><li>Associate's or bachelor's degree is a plus but not required.</li><li>Previous experience in records management, administrative support, document control, data entry, or office administration is preferred but not required.</li><li>Strong attention to detail and organizational skills.</li><li>Excellent written and verbal communication skills.</li><li>Ability to prioritize tasks and meet deadlines while maintaining accuracy.</li><li>Ability to work independently in a remote environment.</li><li>Commitment to handling confidential information with discretion.</li></ul> <h2>Technical Requirements</h2><ul><li>Basic proficiency with Microsoft Office (Word, Excel, Outlook).</li><li>Experience with Google Workspace or similar cloud-based applications is helpful.</li><li>Familiarity with electronic document management systems is an advantage.</li><li>Reliable high-speed internet connection.</li><li>Quiet, professional home workspace.</li></ul> <h2>Preferred Skills</h2><ul><li>Strong analytical and problem-solving abilities.</li><li>Excellent time management and multitasking skills.</li><li>Ability to learn new software and internal systems quickly.</li><li>Customer-focused mindset when supporting internal departments.</li><li>High level of accuracy and attention to detail.</li><li>Adaptability in a fast-paced remote work environment.</li></ul> <h2>Why Join Us?</h2>We value individuals who are organized, dependable, and committed to maintaining the accuracy and integrity of company information. As a Remote Records &amp; Information Coordinator, you will play an important role in supporting daily business operations by ensuring records remain secure, accessible, and well-managed. We invest in employee development through paid training, ongoing learning opportunities, and a collaborative remote work environment. <h2>Equal Employment Opportunity</h2>We are an Equal Opportunity Employer and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local law.

Remote Records & Information Coordinator

OUR HOUSE Grief Support Center

Reports to: Senior Clinical Coordinator - Spanish Community Program (SCP)About Us:At Our House, we are dedicated to providing compassionate grief support to individuals and families navigating the death of someone close. Our mission is to offer a supportive environment where people experiencing grief can find hope and healing.Position Overview:We are seeking a full-time Associate Clinical Coordinator who is passionate about supporting Spanish-speaking individuals and families through grief education, outreach, and community engagement. In this role, you will serve as an important bridge between Our House and the Latinx community by building relationships, increasing awareness of grief support services, and supporting access to culturally responsive grief resources.This position reports to the Clinical Coordinator - Spanish Community Program and works in close partnership with that role to ensure community engagement efforts are aligned with program structure, group capacity, participant needs, and agency priorities. While this role includes some clinical support responsibilities, its primary focus is outreach, education, presentations, partnerships, and community connection.This role is ideal for a clinician who enjoys public speaking, psychoeducation, relationship-building, community-based work, and expanding access to grief support.Salary Range: $85,000 to $90,000. Bilingual fluency in Spanish and English is required.Key Responsibilities:&middot; Community Outreach and Engagement: Develop and maintain relationships with community organizations, schools, agencies, healthcare providers, faith communities, and partners serving the Latinx community. Represent OUR HOUSE at community events, resource fairs, and networking opportunities including the NACG community to further connect SCP in the grief community and recruit group members and volunteers.&middot; Education and Presentations: Coordinate and conduct community presentations, On Site Grief Responses, workshops, and speaking engagements in Spanish to increase awareness of grief, bereavement support, and OUR HOUSE programs.&middot; Program Awareness and Access: Support outreach, marketing, and education efforts that increase access to Spanish-speaking grief support services. Assist in developing culturally responsive educational and outreach materials.&middot; Participant Engagement and Referral Support: Maintain contact with prospective participants and community partners to foster trust, engagement, and connection to OUR HOUSE services. Help connect community members to appropriate intake pathways and grief support resources.&middot; Support for Spanish-Speaking Groups: Facilitate or co-facilitate Spanish-speaking adult grief support groups as needed. Assist with pre-group appointments, participant onboarding, groupsetup, and ongoing participant support as needed under the direction of the Senior Clinical Coordinator - Spanish Community Program.&middot; Volunteer and Community Relationship Support: Primary contact for volunteer recruitment through engagement efforts connected to Spanish-speaking programs, particularly through community relationships and outreach channels.&middot; Collaboration with Program Lead: Work closely with the Clinical Coordinator - Spanish Community Program to ensure outreach activities support program goals, clinical standards, participant flow, and available group capacity.&middot; Participate in Camp Erin LA: Support a parent/guardian cabin in Spanish and helping to interpret the ceremonies and workshops as needed alongside Senior Clinical Coordinator.&middot; Administrative Responsibilities: Attend weekly clinical meetings, monthly staff meetings, supervision, and required agency events. Participate in occasional evening or weekend outreach and community engagement activities as needed.&middot; On-Call and Clinical Coverage: Participate in Evening On Call coverage for the Spanish Community Program (shared with the Senior Clinical Coordinator) and support broader clinical coverage as needed and as schedules allow.Qualifications:&middot; Empathy and Compassion: A genuine desire to support grieving individuals and families with warmth, sensitivity, cultural humility, and sound clinical judgment.&middot; Communication Skills: Strong verbal and written communication skills in both Spanish and English, including comfort with public speaking, presentations, and relationship-building across diverse community settings.&middot; Community Engagement Skills: Experience working with culturally diverse populations within the Latinx community and an ability to build trust with community partners, participants, and families.&middot; Organizational Abilities: Ability to manage outreach activities, presentations, participant follow-up, and administrative responsibilities in a dynamic environment.&middot; Experience and Education: Master&rsquo;s degree in psychology, social work, counseling, or a related field required, specifically License Eligible, Licensed, or Masters level (MSW or MS) not seeking hours towards licensure. Experience with community-based programming, grief support, group facilitation, or psychoeducation preferred.&middot; Additional Requirements: Flexible schedule required, including occasional evening and weekend events. Office located in West LA with weekly community driving involved; mileage reimbursement provided. Access to a personal vehicle is required.Why Join Us?:&middot; Make an Impact: Help expand access to grief support services within Spanish-speaking communities and strengthen awareness around grief and healing.&middot; Supportive Environment: Work within a compassionate, collaborative, and mission-driven team grounded in respect, inclusivity, and heart-centered care.&middot; Professional Growth: Access ongoing training, supervision, and opportunities for professional development in grief support, education, and community engagement.The above descriptions are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of this position, but they are intended to describe the general nature and level of work being performed by this position.Pay: $85,000.00 - $90,000.00 per yearBenefits:<ul><li>403(b)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Is your master's degree in social work, psychology, or counseling?</li></ul>Education:<ul><li>Master's (Required)</li></ul>Language:<ul><li>Spanish (Required)</li><li>English (Required)</li></ul>Work Location: Hybrid remote in Los Angeles, CA 90034

Associate Clinical Coordinator - Spanish Community Program

Thebes USA

Job Overview Thebes USA, the U.S. office of the international advisory and consulting firm Thebes Consult, is seeking a meticulous and reliable Remote Data Entry Clerk to join our team. This is a Full-Time, work-from-home position for candidates based in the United States. As a key member of our administrative team, you will be responsible for accurately inputting and managing critical data that supports our specialised legal, regulatory, investment, and compliance advisory services. The ideal candidate is a self-motivated individual with exceptional attention to detail and a commitment to maintaining data integrity and confidentiality. This role offers a competitive hourly rate of $25.00 - $40.00 USD. Responsibilities * Accurately and efficiently enter a high volume of data from various sources into our databases and computer systems. * Verify the accuracy and completeness of data by comparing it to source documents, identifying and correcting any errors. * Review documents for deficiencies or errors, resolving discrepancies by using standard procedures or escalating issues to the relevant team member. * Maintain the confidentiality and security of all company and client information. * Generate reports, store completed work in designated locations, and perform regular backups to ensure data preservation. * Organise and file information to ensure it remains easily accessible for our advisory teams. * Comply with data integrity and security policies to support our firm's compliance standards. Qualifications * Proven experience in a data entry role or a similar position. * Excellent typing speed and accuracy with a high level of attention to detail. * Proficiency in Microsoft Office Suite, particularly MS Excel and MS Word. * Familiarity with administrative duties and data management procedures. * Strong organisational and time management skills, with the ability to work independently in a remote environment. * Excellent written and verbal communication skills. * Ability to handle sensitive and confidential information with the utmost discretion. * A high school diploma or equivalent is required.

Remote Data Entry Clerk – (Work From Home)

YMCA of Metropolitan Los Angeles

<div>YMCA OF METROPOLITAN LOS ANGELES
The LA Y is the Center for Community Well-Being in Los Angeles, committed to building stronger communities by providing equitable programs and services to empower all. We are focused on fighting food insecurity, providing equity in education, making sure every child has the opportunity to experience the joy of sports, ensuring kids and teens have a safe place to grow, learn and live a healthy lifestyle. The LA Y&rsquo;s health and wellness initiatives offer medical and mental health resources to ensure everyone has access to basic health needs. Our mission is to provide services and resources that contribute to the well-being of our community. The LA Y operates 29 Centers and over 200 program sites across LA County.
POSITION SUMMARY
Under the direction of the Family Services Engagement Coordinator the Family Services Assistant will recruit and enroll families; support families to meet all the requirements of CCL, CSPP, Head Start and Early Head Start prior to and throughout enrollment (e.g., health requirements, nutrition requirements, immunizations, etc.); provides support to families in accordance with their specific needs; support families with other service areas as needed, such as health, nutrition, education, mental health, and disabilities.
The Family Services Assistant helps families to attain self-sufficiency through goal setting and family engagement activities. This role is more of a support and collaborative partner with the health and nutrition coordinator and other service areas plus they will be supported by the Operations Executive.
ESSENTIAL FUNCTIONS<ul><li>
Manage caseload of HS and EHS families in assigned sites.</li><li>
Carries out Head Start Performance Standards, requirements of the Head Start Act, the requirements of the LACOE contract and the requirements of the California Department of Education (CDE). and including program information reporting and data entry.
</li><li>Attend Coordinator meetings in the absence of the Family Services Engagement Coordinator, at LACOE and any other LACOE meetings as needed</li><li>
Responsible for Data entry, such as inputting information into LACOE's ChildPlus database and maintaining information.
</li></ul>Essential Function: Enrollment &amp; Recruitment
<ul><li>Conducts ongoing outreach and recruitment to ensure site enrollment for assigned Head Start/State Preschool (CDE) programs.
</li><li>Completes enrollment (Head Start, Early Head Start, CSPP, CCTR) and family assessments with families assigned to their caseload and other families as needed
</li><li>Reports enrollment vacancy and classroom attendance information in a timely manner to maintain full enrollment at always assigned sites for both LACOE and CDE contracts.</li><li>
Participates in recruiting events, tabling events, coordinating recruitment events, recordkeeping of recruitment.
</li><li>Establishes and maintains current individual files for each child and family.</li></ul>
Essential Function: Family Support
<ul><li>Completes strengths and needs assessment for assigned families.</li><li>
Provides families goal-setting opportunities and assists with attaining milestones that result in self-sufficiency.</li><li>
Facilitate parent activities and workshops/training to promote parent advocacy and involvement in partnership with Site Directors and Teachers.</li><li>
Enhances parent&rsquo;s skills and understanding regarding parental engagement and activities that promote literacy.
</li><li>Collaborate with the Site Directors to plan and implement monthly parent meetings.</li><li>
Ensure effective communication with families.
</li></ul>Essential Function: Community Connections
<ul><li>Provides resources and referrals for families.</li><li>
Establishes and maintains partnerships with community-based organizations to ensure families have access to comprehensive support services.</li><li>
Collaborate with the Operations Executive of Early Education on Family and Community Engagement service areas to maintain resources for families.</li><li>
Invite community-based programs to monthly parent meetings in response to parent-identified needs/interest.
</li></ul>Essential Function: Health and Nutrition
<ul><li>Provides health-related services to children, including hearing and vision screenings and growth assessments, ensuring all screenings are completed within required timelines.</li><li>
Works with families to obtain, review, and document required medical and dental information at enrollment and throughout the program year to ensure all Head Start health requirements are met</li><li>
Provides families with all required health-related forms and information regarding medications, allergies, and other health needs</li><li>
Works with Health and Nutrition Coordinator to ensure the site allergy-alert list is up to date and posted as required.</li><li>
Ensures all child health (medical and dental) records are complete, current, and accurately entered into ChildPlus in a timely manner, ensuring required deadlines are met.</li><li>
Communicate with Site Director and teachers regarding health/nutrition needs of enrolled children.
</li></ul>Essential Functions: Record Keeping, Monitoring, and Data Analysis
<ul><li>Completes follow-up with assigned cases/families based on reports for ERSEA, FCE, and Health/Nutrition.</li><li>
Maintains up-to-date child/family files and disseminates information, as needed.</li><li>
Develops and maintains appropriate case notes and other records and prepares periodic reports as required.</li><li>
Monitors and completes reporting related to attendance, absences and follow-up case notes with families.
</li><li>Entry of data and program information reporting in various databases.
</li></ul>Essential Function: Integrated Service Delivery
<ul><li>In collaboration with the Family Services Engagement Coordinator, submits referrals for support services such as disability and mental health</li><li>
Participates in Multidisciplinary Team meetings</li><li>
Facilitates the exchange of information between assigned families and content area specialists; through the referral process and participates in MDT meetings.
</li></ul>Other Essential Function
<ul><li>Attend staff meetings and training as required.</li></ul><ul><li>
Uphold YMCA policies for safety, supervision, mandated reporting and risk management.</li><li>
Demonstrate the Six Pillars of Character (Trustworthiness, Citizenship, Respect, Responsibility, Caring and Fairness) as well as the YMCA Core Values of Caring, Respect, Honesty and Responsibility, in all dealings with members, guests, volunteers and fellow staff.</li><li>
Demonstrate competencies in and willingness to develop in the Cause Driven Leadership areas of mission advancement, collaboration, operational effectiveness and personal growth.</li><li>
All other duties as assigned by your supervisor.</li></ul>
YMCA LEADERSHIP COMPETENCIES
The Y&rsquo;s Leadership Competency Model is comprised of multiple leadership competencies (leadership knowledge, skills, and behaviors required for success in the Y), organized by the four disciplines of cause driven leadership:<ul><li>
Advancing Our Mission &amp; Cause: Provide visionary leadership to the organization and ensure that all resources are mobilized to adapt to new challenges and needs in the community.<ul><li>
Competencies Include: Change Leadership, Engaging Community, Philanthropy, &amp; Volunteerism</li></ul></li><li>
Building Relationships: Connect people to the Y&rsquo;s cause by developing inclusive relationships, partnerships and collaborations so that Ys can co-create solutions to pressing social needs.<ul><li>
Competencies Include: Collaboration, Communication &amp; Influence, Inclusion</li></ul></li><li>
Leading Operations: ensure relevance, effectiveness, and sustainability of the organization so that we can continue to fulfill our promise to the community.<ul><li>
Competencies Include: Critical Thinking &amp; Decision Making, Fiscal Management, Functional Expertise, Innovation, Program/Project Management</li></ul></li><li>
Developing &amp; Inspiring Others: support the holistic development of self and others so that everyone can embrace the Y&rsquo;s cause, sustain the Y&rsquo;s culture, and inspire others to take individual and collective action to further our impact.<ul><li>
Competencies Include: Developing Self &amp; Others, Emotional Maturity</li></ul></li></ul>
While all competencies are significant the following are critical to success in this position:<ul><li>
Engaging Community</li><li>
Collaboration</li><li>
Critical Thinking &amp; Decision Making</li><li>
Emotional Maturity
</li></ul>MINIMUM QUALIFICATIONS<ul><li>
EDUCATION:
<ul><li>Associate&rsquo;s degree in, social work, human services, family services, counseling or related field or a Family Development Credential and high school diploma or GED.</li></ul></li><li>
RELATED EXPERIENCE:
<ul><li>One year of experience in a social service or educational setting involving Head Start and other educational and community service programs that promote family and student engagement.</li><li>
Direct experience in working with children ages 0 to 5, parent education services, and family support and referral services or similar required.</li></ul></li><li>
SPECIALIZED SKILLS:<ul><li>
Bilingual (English/Spanish)</li><li>
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public in English and Spanish.</li><li>
Working knowledge of Head Start and CDE requirements preferred.</li></ul></li><li>
CERTIFICATIONS &amp; REQUIREMENTS:<ul><li>
Valid Class C California driver&rsquo;s license and proof of auto liability insurance</li><li>
TB test clearance to be renewed every two years.</li><li>
Current certification in Adult, Child &amp; Infant CPR &amp; AED First Aid or willingness to obtain within 60 days of hire.</li><li>
Verification of Immunizations required by the California Department of Health (Pertussis, Measles, and Influenza)</li><li>
DOJ clearance and all other required background checks</li></ul></li></ul>
WORK ENVIRONMENT/MINIMUM PHYSICAL REQUIREMENTS
<ul><li>Child Development employees must be able to perform the following physical activities:</li><li>
Approximately 50% of the time is spent sitting, while frequently required to walk, stand, and bend.
</li><li>Must be able to pass a comprehensive health exam, including TB test.</li><li>
Ability to frequently lift, push, or pull weights ranging from 25 to 50 pounds.</li><li>
High degree of fine finger dexterity and visual acuity for operating computers, reviewing forms, and completing paperwork.</li><li>
Specific vision abilities (close, distance, color, and peripheral vision) and the ability to clearly speak and hear.</li><li>
Position requires traveling to different work sites across LA county, when needed.</li><li>
Position requires traveling to home visits.</li><li>
You must have the physical, visual, and auditory ability to perform the essential functions of the job with or without reasonable accommodation.</li></ul></div>

Preschool Family Services Assistant (Koreatown)

NCC Life

We are seeking an experienced and customer-focused Senior Customer Service Representative to join our remote team. In this role, you will provide exceptional support to customers, resolve complex inquiries, mentor team members, and contribute to improving customer service processes. The ideal candidate has excellent communication skills, strong problem-solving abilities, and a passion for delivering outstanding customer experiences.Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.</li><li>Resolve complex customer issues while maintaining a high level of customer satisfaction.</li><li>Investigate and escalate customer concerns when necessary.</li><li>Mentor and support junior customer service representatives.</li><li>Maintain accurate records of customer interactions in CRM systems.</li><li>Identify trends in customer feedback and recommend process improvements.</li><li>Meet or exceed customer satisfaction, response time, and quality performance metrics.</li><li>Collaborate with cross-functional teams to resolve customer concerns efficiently.</li><li>Stay up to date on company products, services, and policies.</li></ul>Qualifications<ul><li>3–5+ years of customer service experience, preferably in a senior or leadership role.</li><li>High school diploma or equivalent; associate's or bachelor's degree preferred.</li><li>Strong verbal and written communication skills.</li><li>Experience using CRM software such as Salesforce, Zendesk, or HubSpot.</li><li>Excellent problem-solving and conflict-resolution skills.</li><li>Ability to work independently in a remote environment.</li><li>Strong organizational and time-management skills.</li><li>Proficiency with Microsoft Office and Google Workspace.</li></ul>Preferred Skills<ul><li>Leadership or mentoring experience.</li><li>Experience in a remote customer support environment.</li><li>Ability to manage multiple priorities in a fast-paced setting.</li><li>Strong attention to detail and customer-first mindset.</li></ul>Benefits<ul><li>Competitive salary</li><li>Remote work flexibility</li><li>Health, dental, and vision insurance</li><li>Paid time off and holidays</li><li>Retirement savings plan</li><li>Professional development opportunities</li><li>Employee wellness programs</li></ul>

Senior Customer Service Rep

University of Southern California

<div>Job ID REQ20178332 Category Nursing</div>
 <div>Clinical Research Regulatory Specialist - Operations
The University of Southern California (USC), founded in 1880, is one of the world&rsquo;s leading private research universities and the largest private employer in the City of Los Angeles. As a member of the Trojan Family, you will join a vibrant community of faculty, staff, students, and researchers dedicated to advancing knowledge, innovation, and excellence in education, research, and patient care.
Position Summary:
Reporting to the Assistant Director of Clinical Research Operations, the Regulatory Affairs Specialist is responsible for overseeing and managing the regulatory aspects of clinical research studies conducted through the Clinical Trials Office. This role independently manages complex, multi-phase clinical research protocols from study start-up through closeout, ensuring compliance with all applicable federal, state, local, sponsor, and institutional regulations governing human subjects research.
The Regulatory Affairs Specialist serves as the primary regulatory resource for non-cancer clinical trials and is responsible for coordinating, preparing, and maintaining regulatory documentation for industry-sponsored, federally funded, and investigator-initiated studies. The incumbent will lead regulatory-related study meetings, maintain investigator site files, ensure the timely collection and maintenance of essential documents, and support study teams in meeting all regulatory requirements throughout the lifecycle of a clinical trial.
This position plays a key role in developing and implementing processes that promote regulatory compliance, data integrity, and adherence to Good Clinical Practice (GCP), institutional standard operating procedures (SOPs), and University policies.
Key Responsibilities:
<ul><li>Manage all regulatory activities for assigned clinical research studies from study initiation through closeout.
</li><li>Prepare, submit, and track regulatory submissions, including Initial Applications, Amendments, Continuing Reviews, and Reportable Events to the Institutional Review Board (IRB), Food and Drug Administration (FDA), sponsors, and other regulatory agencies as required.
</li><li>Ensure timely reporting of regulatory submissions, adverse events, protocol deviations, and other reportable events in accordance with applicable regulations and study requirements.
</li><li>Maintain accurate and audit-ready investigator site files and essential regulatory documentation.
</li><li>Collaborate with Principal Investigators, study coordinators, sponsors, and research staff to ensure ongoing regulatory compliance.
</li><li>Serve as a liaison with regulatory and compliance entities, including the IRB, FDA, sponsor representatives, monitors, and external agencies.
</li><li>Participate in and lead study-related regulatory meetings, providing guidance on regulatory requirements and compliance considerations.
</li><li>Maintain accurate study information within the Clinical Trial Management System (OnCore) and electronic regulatory system (Florence).
</li><li>Develop and implement workflows and best practices that enhance regulatory oversight, documentation quality, and study compliance.
</li><li>Support audit and inspection readiness activities and assist with responses to regulatory findings, when necessary.
</li><li>Ensure adherence to Good Clinical Practice (GCP), institutional policies, sponsor requirements, and all applicable regulatory standards.
</li></ul>Required Qualifications:
<ul><li>Demonstrated experience preparing and submitting IRB applications, including Initial Reviews, Amendments, Continuing Reviews, and Reportable Events.
</li><li>Strong knowledge of clinical research regulatory processes and documentation requirements.
</li><li>Excellent interpersonal skills with the ability to build and maintain effective working relationships across the Health System.
</li><li>Exceptional organizational skills with meticulous attention to detail.
</li><li>Ability to effectively manage multiple priorities, adapt to changing demands, and meet critical deadlines in a fast-paced environment.
</li><li>Strong analytical and problem-solving skills, with the ability to identify issues, develop solutions, and implement corrective actions independently.
</li><li>Proven ability to exercise sound judgment, discretion, and independent decision-making.
</li><li>Excellent written and verbal communication skills.
</li><li>Ability to research, evaluate, interpret, and synthesize complex information and prepare clear, concise reports and correspondence.
</li><li>Strong customer service orientation and commitment to responsive stakeholder support.
</li><li>High level of professionalism, integrity, and discretion in handling confidential information.
</li><li>Ability to work independently while contributing effectively as part of a collaborative team.
</li><li>Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams) and virtual meeting platforms such as Zoom.
</li><li>Demonstrated ability to establish and maintain accurate files, records, and regulatory documentation.
</li><li>Experience working effectively with individuals from diverse cultural, educational, and professional backgrounds.
</li></ul>Minimum Qualifications:
<ul><li>High school diploma or equivalent combined with sufficient experience and demonstrated competencies required to successfully perform the duties of the position.
</li><li>Bachelor&rsquo;s degree preferred.
</li><li>Minimum of 3-5 years of clinical research regulatory experience as a Regulatory Affairs Coordinator (RAC) or Assistant Regulatory Affairs Coordinator, or an equivalent combination of education and experience.
</li></ul>Preferred Qualifications:
<ul><li>Working knowledge of federal, state, local, and institutional regulations governing clinical research and human subject protections.
</li><li>Experience supporting a variety of clinical trial types, including industry-sponsored, federally funded, cooperative group, and investigator-initiated studies.
</li><li>Research certification such as ACRP, SoCRA, CCRP, or equivalent.
</li><li>Current CITI Human Subjects Research certification.
</li><li>Demonstrated expertise in clinical research regulatory compliance, including Phase I-IV drug studies and medical device trials.
</li><li>Comprehensive understanding of IRB processes, FDA regulations, and regulatory requirements throughout the clinical trial lifecycle.
</li><li>Experience with Clinical Trial Management Systems (OnCore) and electronic regulatory systems (Florence) preferred.
</li></ul>Follows established USC and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan.
This position is remote. Work hours and remote days may be subject to change depending on business needs.
The annual range for this position is $75,968.95 - $ 101,364.43. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations 
 
Minimum Education: Bachelor's degree Addtional Education Requirements Combined experience/education as substitute for minimum education Minimum Experience: 2 years Addtional Experience Requirements Combined experience/education as substitute for minimum work experience Minimum Skills: Experience in clinical research compliance, regulatory research and/or operations in the academic or private sector. Experience with submissions to the Institutional Review Board and/or the Federal Drug Administration for Investigational Drugs and Devices (IND/IDE). Knowledgeable of Informational Conference on Harmonization-Good Clinical Practice (ICHGCP), Department of Health and Human Services (DHHS), Office of Human Research Protections (OHRP) and FDA regulations and procedures. Ability to evaluate the risks and benefits of different solutions, and proven problem-solving and decision-making skills to uncover causes of problems. Exemplary organization skills and attention to detail. Proven ability to interpret, analyze, and apply pertinent policies, procedures, regulations, and requirements. Deft interpersonal and diplomatic skills for communicating tactfully with all levels of staff and varied individuals and groups. Demonstrated experience developing communication plans, instructional materials and related content. Experience with office management communication software/tools (e.g., Google suite, Slack, Skype). Preferred Education: Bachelor's degree Preferred Experience: 3 years in clinical research compliance, regulatory research and/or operations in the academic or private sector Preferred Skills: Extensive experience in compliance oversight, coordination, monitoring, and/or auditing of clinical research studies and trials. Advanced knowledge of regulations governing human research.
<div>Job ID REQ20178332 Posted Date 07/30/2026</div></div>

Clinical Research Regulatory Specialist

Ohmium

We are seeking a motivated, customer-focused, and detail-oriented Remote Live Chat Agent to join our growing team. In this role, you will provide professional customer support through live chat, email, and online messaging platforms, ensuring customers receive prompt, accurate, and friendly assistance.As the first point of contact for many customers, you will answer questions, resolve concerns, provide product and service information, and maintain a high level of customer satisfaction. This position is ideal for individuals who enjoy helping others, possess strong written communication skills, and thrive in a remote work environment.<h2>Responsibilities</h2><ul><li>Respond to customer inquiries via live chat in a timely and professional manner.</li><li>Provide accurate information regarding products, services, orders, billing, and account-related questions.</li><li>Resolve customer concerns while maintaining a positive and courteous attitude.</li><li>Escalate complex inquiries to the appropriate department when necessary.</li><li>Document customer interactions accurately using CRM and ticketing systems.</li><li>Maintain customer records while ensuring data confidentiality.</li><li>Meet productivity, response time, and customer satisfaction goals.</li><li>Collaborate with team members and supervisors to improve service quality.</li><li>Stay informed about company policies, products, and service updates.</li><li>Perform other customer support and administrative duties as assigned.</li></ul><h2>Qualifications</h2><ul><li>High school diploma or equivalent required.</li><li>Previous customer service, live chat, help desk, retail, or call center experience is preferred but not required.</li><li>Excellent written communication and grammar skills.</li><li>Strong typing speed with attention to detail.</li><li>Ability to multitask and manage multiple chat conversations simultaneously.</li><li>Strong problem-solving and decision-making abilities.</li><li>Self-motivated and capable of working independently.</li><li>Reliable high-speed internet connection and a dedicated home workspace.</li></ul>

Live Chat Agent Remote Work From Home FT - PT

Explore 165+ Remote entry level customer support coordinator in Los Angeles this August. Find roles across top companies and apply now to boost your career.