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it support specialist

Musick, Peeler & Garrett LLP

<div>IT TRAINING SPECIALIST &ndash; LOS ANGELES
We have an exciting opportunity for an IT Training Specialist in the Los Angeles office at Musick, Peeler &amp; Garrett LLP. We are searching for someone who wants to be a valued contributor and member of a talented and dynamic team of attorneys, paralegals and staff.
This position reports directly to the Director of Administration and is a full-time, hourly, non-exempt role. After 90 days of employment, the position will be eligible to work remotely one day per week.
The IT Training Specialist is responsible for supporting the firm&rsquo;s technology and training initiatives in collaboration with firm leadership and external technology vendors. General responsibilities include developing, implementing and delivering training programs for all attorneys and staff; preparing written and electronic training materials; assisting with firm website updates; supporting the evaluation and testing of emerging legal technologies, including AI tools; and helping the firm remain current with advancements in legal technology and innovation.
This position conducts instructor-led training for new hires; delivers applications training via classroom, e-learning, video-based instruction, and remote (virtual) platforms; designs and develops instructor-led, virtual, recorded, and AI-enhanced learning content; and explores innovative delivery methods including short-form video, interactive demonstrations, and emerging technologies to enhance user engagement and retention.
Responsibilities and Duties:<ul><li>Implements training programs for all attorneys and staff and prepares written and electronic training materials to supplement classroom instruction.</li><li>Conducts all training&mdash;instructor-led, virtual, and pre-recorded&mdash;in a clear and organized manner, in a voice that is audible and a fashion that clearly and effectively conveys the information being presented.</li><li>Delivers applications training via classroom, e-learning and remote (virtual) platforms.</li><li>Schedules and implements training programs that are comprehensive, well-prepared and educationally sound.</li><li>Anticipates and identifies evolving firm technology training needs, collaborates with managers to design effective programs, and makes thoughtful recommendations to firm management regarding training initiatives, tools, and long-term development strategies.</li><li>Demonstrates creativity in developing engaging educational experiences, leveraging multimedia, AI tools, and innovative instructional formats to support diverse learning styles.</li><li>Designs, develops, writes and maintains effective reference materials for training, clearly written, and in accordance with team documentation standards.</li><li>Designs, scripts, storyboards, and develops e-learning modules to demonstrate technology use.</li></ul><ul><li> 
Spearheads the design and implementation of a Learning Management System and manages its ongoing administration in collaboration with firm management.</li><li>Develops, updates, and provides orientation training on current Windows, Microsoft Office and other firm-related software, in collaboration with the Human Resources Department.</li><li>Leads the design, implementation, training, and ongoing management of the firm&rsquo;s Intranet, including updating content, ensuring accuracy and organization, developing user guides and training sessions, and driving enhancements to improve functionality and engagement firmwide.</li><li>Develops technology test plans and performs technology testing, on an as needed basis, with the guidance and support of Firm leadership and department managers and directors.</li><li>Assists with evaluating, testing, and supporting the deployment of emerging legal technologies, including AI-driven tools such as Microsoft Copilot, CoCounsel, and other productivity platforms.</li><li>Supports implementation and user adoption of new software systems, including ERP platforms such as Aderant, through training, documentation, and rollout coordination.</li><li>Monitors trends in legal technology, training trends and advancements, including participation in industry organizations such as ILTA (or similar organizations), collaborates with Firm leadership and external vendors to enhance training initiatives and technology utilization.</li><li>Provides technical support firm-wide as needed such as assistance with posting content on firm website and eblasts for firm newsletters. This also includes Help Desk support for all application support needs and requests; provides support of standard end user applications and/or software general computer issues.</li><li>Other duties and tasks as assigned by supervisors.</li></ul>
Knowledge, Skills and Abilities:
A firm understanding of software instruction and technical writing is required. Bachelor's degree and a minimum three years&rsquo; experience in software training position in a law firm environment in a similarly sized, multi-office legal services organization is preferred. Classroom training experience is required.
Exceptional skills are required in communicating complex technical concepts in a manner readily understood by non-technical users, both orally and literally. High attention to detail. Excellent interpersonal, written and verbal communication skills are required. Proven analytical and problem-solving skills. Maintain applicable proficiency in all Firm standard software. These include, but are not limited to: Microsoft Windows, Microsoft Office: Word, Excel and Outlook, iManage DeskSite and FileSite, legal macro systems (CCC, iCreate, MacPac, etc.) Adobe Acrobat Professional, software for redlining (CompareDocs, DeltaView) Best Authority, legal forms generating products (West Doc Builder) Compulaw and VisionSync, pdfDocs Desktop and metadata software such as CleanDocs.
Musick Peeler
1129030.1
Strong understanding of Microsoft or computer field principles and standards. Familiar with the efiling process as required by California courts. Ability to multi-task and prioritize workloads. Ability to present ideas in a clear, business-friendly and user-friendly language.
Advanced knowledge of Word/Excel/PowerPoint/Outlook is also required. Demonstrated technical knowledge and skills. Must possess discretion in working with confidential data, strong proofreading skills, etc. Experience with other technology, such as VoIP phone systems, is highly preferred. Familiarity with ERP systems such as Aderant is preferred but not required. Exposure to AI-powered legal tools and productivity platforms is highly desirable. Experience with graphic design or content creation tools such as Adobe Photoshop, Snagit, or similar platforms is a plus. An interest in emerging legal technology trends and the ability to support vendor coordination and user adoption initiatives is strongly valued.
Provides a professional, positive and engaging learning experience that encourages professional development and growth. Cultivates a supportive and constructive learning environment.
Benefits/Comp:
We offer a collaborative and professional work environment with a competitive salary and excellent benefits. A summary of our benefits includes:<ul><li>Retirement: 401(k) plan with annual employer contribution; employee deferrals</li><li>Healthcare: Medical (HMO/PPO options), dental, and vision coverage; Dependent coverage, domestic partners coverage is available</li><li>Life Insurance: Group and supplemental life insurance options available</li><li>Disability: Long-term disability and long-term care insurance options available</li><li>Wellbeing: Employee wellbeing initiatives, including EAP professional counseling and referral services</li><li>Paid Time Off: Competitive vacation and sick leave; paid firm holidays</li><li>Commuting: Parking is covered/travel allowance offered</li><li>Celebrations: Events for holidays, birthday commemorations, special staff acknowledgments and annual events</li><li>Flexible Spending Account (FSA)/Plans &ndash; Sections 125 and 132 plans available</li><li>Professional Development: On-boarding and in-house training programs, continuing learning and professional growth and development opportunities</li><li>Remote Work: Hybrid schedule available for this position after 90-days</li></ul>
The salary range for this position is $115K - $135K DOE.
Interested and qualified candidates should forward resumes to the Human Resources Dept. at personneldept@musickpeeler.com for consideration.
Firm Info:
Please visit www.musickpeeler.com for more detailed information about our firm.
Musick, Peeler &amp; Garrett LLP provides equal employment opportunity to all employees and applicants without regard to race, color, creed, gender, religion, marital status, age, national origin, sex or any other applicable category protected by state and/or federal laws. In addition to federal law requirements, Musick, Peeler &amp; Garrett LLP complies with applicable state and local laws governing nondiscrimination in employment in every location in which the firm has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, retention, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</div>

IT Support Specialist/Trainer

Wisner Baum

<div>
 
 Are you passionate about technology and enjoy using it to support high-stakes litigation? Do you thrive on troubleshooting, managing trial presentation tools, and ensuring attorneys have the technology they need to succeed in the courtroom? Join a law firm celebrated for its victories against some of the largest corporations in the world&mdash;led by a Managing Partner whose story is even the subject of an upcoming movie.
 
 
 
 
 
 As our Tech Support &amp; Trial Technology Specialist, you will play a key role in supporting the technology that powers our legal team. You&rsquo;ll ensure courtroom and office technology runs smoothly, assist attorneys and staff with technical needs, and help optimize tools and processes that support litigation. Your work will help maintain efficiency, reduce disruptions, and ensure our team is fully equipped for successful case preparation and trial.
 
 
 
 
 
 Founded in Los Angeles, California in 1985, Wisner Baum has built a distinguished reputation for pioneering legal breakthroughs, holding major corporations accountable, influencing public policy, and raising awareness on critical safety issues. With over $4 billion in verdicts and settlements, our extensive trial experience spans a broad range of practice areas, making us leaders in the field.
 
 
 
 
 
 
 Outcomes You&rsquo;ll Achieve
 
 
 <ul>
 <li>
 Provide reliable day-to-day technical support to attorneys and staff, resolving hardware, software, and network issues quickly to minimize downtime and maintain productivity.
 </li>
 <li>
 Ensure seamless technology setup and support for trials, hearings, depositions, and presentations, including courtroom AV equipment, presentation software, and remote conferencing tools.
 </li>
 <li>
 Maintain and troubleshoot workstations, laptops, mobile devices, printers, and other office technology to ensure consistent performance across the organization.
 </li>
 <li>
 Support trial teams by preparing, testing, and managing trial technology such as presentation systems, exhibit displays, video playback, and document presentation tools.
 </li>
 <li>
 Monitor and maintain system functionality, escalating issues when necessary and coordinating with IT vendors or internal teams to ensure timely resolution.
 </li>
 <li>
 Document support requests, solutions, and procedures to improve response times and maintain an organized support process.
 </li>
 <li>
 Assist with technology training and guidance for attorneys and staff to ensure effective use of software, trial presentation tools, and office technology.
 </li>
 <li>
 Help maintain a secure technology environment by following cybersecurity best practices, protecting sensitive information, and adhering to firm policies.
 </li>
 </ul>
 
 
 
 
 
 What You Bring to the Table
 
 
 <ul>
 <li>
 
 Education and Experience:
 
 Associate&rsquo;s or Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field, or equivalent hands-on technical support experience.
 </li>
 <li>
 
 Technical Support Experience:
 
 Experience providing help desk or desktop support in a professional environment, preferably in a legal or litigation setting.
 </li>
 <li>
 
 Trial Technology Support:
 
 Familiarity with trial presentation software (such as TrialDirector, OnCue, Trial Pad or similar tools), courtroom AV systems, and legal technology workflows.
 </li>
 <li>
 
 Technical Skills:
 
 Strong troubleshooting skills with Windows and Mac systems, Microsoft 365, networking basics, printers, conferencing tools, and audiovisual equipment.
 </li>
 <li>
 
 Problem Solving:
 
 Ability to diagnose and resolve technical issues quickly under time-sensitive situations, including during active trials or presentations.
 </li>
 <li>
 
 Communication:
 
 Strong interpersonal and communication skills with the ability to assist attorneys and staff in a clear, professional manner.
 </li>
 <li>
 
 Organization and Adaptability:
 
 Ability to manage multiple support requests, prioritize urgent issues, and adapt in fast-paced legal and trial environments.
 </li>
 </ul>
 
 
 
 
 
 What&rsquo;s Its In For You
 
 
 <ul>
 <li>
 
 Great Company Culture.
 
 We pride ourselves on our exceptional culture where your growth is not just encouraged, but actively invested in. We know that when our team members thrive, our firm thrives, and allows us to have a positive impact on our world.
 </li>
 <li>
 
 Making an Impact.
 
 We know that each and every team member plays a pivotal role in our mission. We recognize that investing in and empowering our team members leads to employees who are genuinely passionate about their work, which in turn maximizes their impact.
 </li>
 <li>
 
 Focused on your Growth.
 
 Our coaching, continuous feedback, and personalized development plans are designed to empower each team member to reach their full potential.
 </li>
 <li>
 
 Rest and Relaxation.
 
 We are committed to the well-being of our employees, and we understand the importance of a healthy work-life balance. To support this, we offer generous paid holidays, sick leave, and Flexible Time Off, so that our team members may step away from work when needed.
 </li>
 <li>
 
 Health Benefits.
 
 Our employees' physical and mental well-being is of utmost importance to us. That's why we offer comprehensive benefits that include medical, dental, and vision coverage, ensuring that you have access to quality healthcare. Additionally, we provide a 401(k) plan to help you secure your financial future.
 </li>
 </ul>
</div>

IT/Trial Support Tech

Velonex Technologies

Do you like fast-paced, ever-changing challenges, a diverse technical environment and want to provide the highest-level service to each of our clients? Want to work for a company awarded the &quot;MSP-501 Award from Channel Futures&quot;? Then you may be one of us. We want you to come and join our team!If you are a skilled Service Desk On-Site Technician with great customer service, we have a spot for you. You would be responsible for providing technical assistance for our clients; support related to computer systems, hardware, or software, and cloud technology (primarily Office 365 and other Office Products) &ndash; but it&rsquo;s all about the people you would be helping. If providing the white glove quality service with excellent customer service while also gaining knowledge of all things IT related is something you thrive on, this is the role for you. You&rsquo;ll respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions, as well as other duties as assigned. Must live within 30 minutes of West Los Angeles. (Client is based in the UCLA area). THIS IS NOT AN ENTRY LEVEL POSITION. Must have Help-Desk experience.Pay range: $26.00 - $34.00 per hourSummary of duties and responsibilities (not comprehensive of all tasks):1. Responsible for supporting end-users onsite for our corporate users. Function as first-level support but this is not an entry level position2. Manage client's IT infrastructure including Servers, Workstations, and mobile devices. Adhere to and implement security policies, user on-boarding and off-boarding.3. Identify, research, and resolve support tickets using Support tools and processes.4. Escalate issues, when necessary, within departmental guidelines and processes for resolution.5. Maintain and support client operating systems and end-user software using remote administration tools.6. Maintain, update, analyze, troubleshoot, and repair computer, network, and printing systems/hardware.7. Able to create and maintain procedures, documentation, and reports. Detailed records are vital.What you need to succeed (minimum qualifications):&middot; Experience with Microsoft 365, desktop and servers, Active Directory, and Azure environments.&middot; Networking - TCP/IP, DNS, DHCP, Routing, IPSEC, and SSL VPN, Firewalls, and Wireless networks.&middot; Knowledge of backup, replication, and monitoring solutions.&middot; Experience in troubleshooting technical issues.&middot; Must be able to work well under pressure, independently, and have excellent verbal and written communication skills.What will give you a competitive edge (preferred qualifications):&middot; Certifications or experience with products from VMware, FortiGate, Microsoft, and Cisco.&middot; Experience with TrendMicro, Veeam, Google Apps, and Apple products.&middot; Knowledge working for an MSP with remote monitoring and management tools.&middot; Experience in the design and implementation of IT solutions to fit the client needs.&middot; Experience in managing Azure Infrastructures, SQL instances, and Azure virtual machines.&middot; Experience with on-site end user support.Physical Requirements:&middot; Stand/sit/walk for extended periods of time.&middot; Ability to lift/push/pull 40 lbs.Velonex Technologies fosters an environment that is both challenging and rewarding &ndash; fast-paced fun environment with a talented team of smart people who care. Velonex strives to create an atmosphere of teamwork that allows for personal growth and development with a history of great retention and advancement opportunities. We deliver technical excellence manifested in the high quality, reliability, and manageability of client networks.*EEO Statement*Velonex Technologies is an equal opportunity employer. Our Core Values are who we are and in everything we do:&middot; We serve others&middot; We are committed to continuous improvement&middot; We are learners &amp; sharers of knowledge&middot; We strive for excellence&middot; We do everything with honesty and integrityJob Type: Full-timePay: $26.00 - $34.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Do you live within 30 mins of West Los Angeles (UCLA area)?</li><li>Do you have a vehicle to get to the client?</li><li>Does your resume reflect IT Help Desk experience?</li></ul>Work Location: In person

Service Desk On-Site Technician

Logic, Inc.

<div><div>Infra Managed Service Team Lead/Consultant | Mid-Level | Full time
</div><div>Job No. 13872118 | Los Angeles, CA</div></div>
 <div><div>Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Key Responsibilities:
The Senior Data Center Services Engineer will have front-line responsibility in supporting break fix activities, implementing project related requirements, executing planned maintenances, and responding to emergency events. Additionally, they will:<ul><li>
Perform routine and emergency service network cabling, rack and stack, and power verification.</li><li>
Install, test, and terminate structured cabling including network drops, coax cable drops and specialty cable with appropriate connectors in support of facilities operations.
</li><li>Coordinate the on-site management of sub-contractors and vendors, ensuring all work is preformed according to established practices and procedures.</li><li>
Install network equipment, patch infrastructure in tele-data closets, and patch in network drops using copper and fiber patch cords
</li><li>Install cable and fiber to patch panels, servers, switches and replacement of SFPs and PSUs.</li><li>
Responsible for advanced level support that includes rebooting servers and various devices, replacing hardware, BIOS level configurations and upgrades, ISO imaging and replacing/rebooting/re-cabling modules.
</li><li>Receive, asset tag, store and deploy equipment and tools for data center operations as necessary.</li><li>
Ensure escalation of all emergency responses to circuit and customer equipment issues.</li><li>
Perform equipment installations in a production environment.</li><li>
Perform daily walk-through in the data center and associated spaces to check for alarms and issues in data center equipment.</li><li>
Provide timely and accurate asset and ticket updates in the tools, databases, and folders as necessary and directed by Supervisor</li><li>
Analyze the data center environment and identify areas of improvement and potential trouble conditions, present the facts to management in a timely manner, and make recommendations for solutions.
</li><li>Perform advanced support activities for all related systems and equipment in a Data Center environment.</li></ul></div></div>
 <div>Qualifications:
<ul><li>
Minimum 5 years of Data Center experience</li><li>
Minimum 5 years of Smart Hands IT Support</li><li>
Minimum 5 years of IT hardware troubleshooting and maintenance experience</li><li>
Ability to work 12-hour shifts</li><li>
Ability to lift and move 50lbs of equipment as required, with the ability to exert yourself 
physically over extended periods of time, which may include: bending, kneeling, climbing, 
pushing, and pulling.</li><li>
HS Diploma / GED</li></ul>

Preferred Qualifications:
<ul><li>
Excellent verbal, written communication and computer skills including the ability to 
communicate with internal and external customers.</li><li>
A+ Certification, CDCP or ITIL Foundation certification</li><li>
Contribute and support 24x7x365 operation along with rotating On-Call responsibilities</li><li>
Capable of working extra shifts (OT) for other team members</li></ul>

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted on 02/04/2026 and open for at least 3 days.&quot;

Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here: Accenture Flex Jobs

Role Location Hourly Salary Range

California $30.67 to $74.42

Cleveland $28.41 to $59.52

Colorado $30.67 to $64.28

District of Columbia $32.69 to $68.46

Illinois $28.41 to $64.28

Maryland $30.67 to $64.28

Massachusetts $30.67 to $68.46

Minnesota $30.67 to $64.28

New York $28.41 to $74.42

New Jersey $32.69 to $74.42

Washington $32.69 to $68.46</div>
 <div>Los Angeles, CA</div>
 <div>Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter. 


Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. 


Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women. 


Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. 
 
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please for additional important information.

Please read Accenture&rsquo;s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.</div>
 <div>We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people&rsquo;s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We&rsquo;re proud to be consistently recognized as one of the World&rsquo;s Best Workplaces&trade;.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.</div>

Senior Data Center Services Engineer ^6044152

Arrowhead Pharmaceuticals

<div><div>Arrowhead Pharmaceuticals, Inc. (Nasdaq: ARWR) is a clinical stage biopharmaceutical company that develops medicines that treat intractable diseases by silencing the genes that cause them. Using a broad portfolio of RNA chemistries and efficient modes of delivery, Arrowhead therapies trigger the RNA interference mechanism to induce rapid, deep, and durable knockdown of target genes. RNA interference, or RNAi, is a mechanism present in living cells that inhibits the expression of a specific gene, thereby affecting the production of a specific protein. Arrowhead's RNAi-based therapeutics leverage this natural pathway of gene silencing.

Arrowhead is focused on developing innovative drugs for diseases with a genetic basis, typically characterized by the overproduction of one or more proteins that are involved with disease. The depth and versatility of our RNAi technologies enables us to potentially address conditions in virtually any therapeutic area and pursue disease targets that are not otherwise addressable by small molecules and biologics. Arrowhead is leading the field in bringing the promise of RNAi to address diseases outside of the liver, and our clinical pipeline includes disease targets in the liver and lung with a promising pipeline of preclinical candidates.

Arrowhead's corporate headquarters is in Pasadena, CA with research and development teams in Madison, WI &amp; San Diego, CA, and a state of the art manufacturing facility in Verona, WI. Our employees are nimble, science-driven innovators who are collaborating to bring new therapies to patients in need.</div>
The Position

We're looking for a detail-oriented Help Desk Technician to provide front line support for our users across a hybrid Windows Active Directory and Microsoft Entra ID environment. You'll resolve incidents, fulfill service requests, and assist with endpoint configuration and compliance using Microsoft Intune. The ideal candidate is customer focused, calm under pressure, and comfortable troubleshooting across Windows, Microsoft 365, and basic networking.

Responsibilities
<ul>
<li>Provide Tier 1&ndash;2 support via phone, chat, email, and remote tools; document all work in the ticketing system and meet SLAs.</li>
<li>Troubleshoot Windows 11 issues (login, profiles, performance, application errors, updates).</li>
<li>Support Microsoft 365 Office suite and basic Exchange Online tasks (mailbox access, distribution lists, shared mailboxes).</li>
<li>Assist with account lifecycle in Windows Active Directory (user creation, group membership) and Microsoft Entra ID (cloud accounts, app assignments).</li>
<li>Enroll and manage devices using Intune (Windows, iOS/iPadOS, Android): configuration profiles, compliance policies, and feature updates.</li>
<li>Assist with OS image creation and deployment, application packaging and installation (Win32/MSIX), and troubleshoot install/update failures.</li>
<li>Diagnose and resolve issues with laptops/desktops, docking stations, monitors, webcams, headsets, printers/MFDs.</li>
<li>Coordinate warranty/repair, RMA, and hardware inventory updates.</li>
<li>Basic troubleshooting of network connectivity (DNS, DHCP, Wi Fi) and remote access clients.</li>
<li>Create/update knowledge base articles, quick start guides, and runbooks.</li>
<li>Identify recurring issues, propose fixes, and escalate appropriately.</li>
</ul>
Requirements
<ul>
<li>Technical degree in an information technology related field</li>
<li>1&ndash;3 years in a help desk or desktop support role in a Windows enterprise environment.</li>
<li>Hands on experience with Active Directory and Microsoft Entra ID for identity and access tasks.</li>
<li>Practical knowledge of Microsoft Intune for device enrollment, policy management, app deployment, and compliance.</li>
<li>Proficiency with Windows 11, Microsoft 365 apps, and common endpoint drivers/peripherals.</li>
<li>Familiarity with PowerShell for routine administrative tasks (e.g., querying AD users/groups, basic Intune/Graph scripts).</li>
<li>Solid grasp of TCP/IP fundamentals, DNS, DHCP, and Wi Fi troubleshooting.</li>
<li>Strong communication skills; ability to explain technical topics to non-technical users.</li>
</ul>
Preferred
<ul>
<li>Bachelor's degree in Computer Science or a related field</li>
<li>CompTIA A+, Network+, or Microsoft Certified: MD 102 (Endpoint Administrator)</li>
<li>Scripting beyond fundamentals (PowerShell modules like Az, MSGraph, Intune).</li>
<li>Exposure to Exchange Online, Teams telephony, Bitlocker and OneDrive sync conflict resolution.</li>
<li>Knowledge of Entra ID Connect / Cloud Sync concepts and hybrid identity basics.</li>
<li>Familiarity with MacOS basics and mobile device management (iOS/Android) within Intune.</li>
</ul><div>
Arrowhead provides competitive salaries and an excellent benefit package.
All applicants must have authorization to work in the US for a company.
California Applicant Privacy Policy</div></div>

Helpdesk Technician

Franklin Fitch

<div>
 
 
 
 Remote Helpdesk Analyst | LA - Remote | $75k | Law Firm
 
 
 
 
 
 
 
 
 Are you looking to join a leading global US Law firm undergoing digital renovation?
 
 
 
 
 
 
 
 Are you hoping to find a role with crystal clear progression pathways?
 
 
 
 
 
 
 This organization is an award-winning law firm that is famous for its market-leading approach, working with some of the biggest Fortune 500 institutions in the world. They have also won awards for the &lsquo;best workplaces in California&rsquo; for the past 3 years, partly down to their great internal culture and quality of life given to their employees.
 
 
 
 
 
 You will works as part of the Tier 1 remote support team resolving tickets or escalating to regional onsite deskside teams as necessary.
 
 
 
 
 
 The successful candidate will be onsite for the first month for training,
 
 
 so you need to be local to one of the following offices -
 
 
 
 
 
 
 
 Atlanta, Austin, Boston, Chicago, Dallas, Houston, LA, Miami, NY, Salt Lake City, San Fran, Seattle, Silicon Valley, Washington DC, Wilmington (Delaware)
 
 
 
 
 
 
 You will need &ndash;
 
 
 
 &middot; Windows, Office365, AD.
 
 
 &middot; ServiceNow
 
 
 &middot; Bomgar or remote support tools
 
 
 &middot; Law or professional services background.
 
 
 
 
 
 
 Shift Pattern - 35 hour week in total.
 
 
 
 Sunday-Wednesday 12 AM PST &ndash; 9 AM PST
 
 
 Every other Thursday 12 AM PST &ndash; 7 AM PST
 
 
 
 
 
 
 Please confirm you have read and are happy to do the above shifts before applying.
 
 
 
 
 
 
 If this sounds like the opportunity for you, don&rsquo;t hesitate to get in contact with me before it&rsquo;s too late at r.bray@franklinfitch.com
 
</div>

Help Desk Analyst

<div><div>GHJ Search and Staffing serves as the recruitment division of GHJ, a prominent national accounting and advisory firm. Our team provides qualified Accounting and Finance professionals on a temporary and permanent basis across a broad range of industries. GHJ&rsquo;s relationship with our Global Advisory and Accounting Network provides the resources needed to better understand client&rsquo;s needs, attract a higher caliber of candidates and assess candidate potential.</div><div></div><div> 
A well-established, multi-office law firm is seeking an experienced IT Training Specialist for its Los Angeles office. This is an excellent opportunity for a motivated professional who wants to contribute to a dynamic team of attorneys, paralegals, and administrative staff.</div><div></div><div> 
This is a full-time, hourly, non-exempt position reporting to firm leadership. After 90 days of employment, a hybrid schedule (one remote day per week) will be available.</div><div></div><div> 
Position Overview</div><div>
The IT Training Specialist supports the firm&rsquo;s technology and training initiatives in collaboration with leadership and external technology vendors. This role is responsible for developing, implementing, and delivering comprehensive training programs for attorneys and staff; creating written and digital training materials; assisting with website updates; evaluating emerging legal technologies (including AI tools); and helping the firm stay current with advancements in legal innovation.</div><div></div><div> 
The position includes conducting instructor-led training for new hires and existing personnel; delivering applications training through classroom sessions, virtual platforms, e-learning modules, and video-based instruction; designing and developing instructor-led, virtual, recorded, and AI-enhanced learning content; and exploring innovative instructional methods to improve engagement and retention.</div>
<h3 class="jobSectionHeader">Responsibilities</h3><ul><li>
Develop and implement firmwide training programs and create supporting written and electronic materials.</li><li>
Deliver instructor-led, virtual, and recorded training clearly and effectively.</li><li>
Provide applications training via classroom, e-learning, and remote platforms.</li><li>
Schedule and execute well-organized, comprehensive training sessions.</li><li>
Identify evolving technology training needs and collaborate with management to design effective programs.</li><li>
Provide recommendations regarding training tools, initiatives, and long-term development strategies.</li><li>
Develop engaging learning experiences using multimedia tools, AI resources, and innovative instructional formats.</li><li>
Design, write, and maintain training documentation and reference materials in accordance with documentation standards.</li><li>
Create and develop e-learning modules, including scripting and storyboarding.</li><li>
Lead the implementation and administration of a Learning Management System (LMS).</li><li>
Develop and deliver orientation training on Windows, Microsoft Office, and other firm software.</li><li>
Manage and enhance the firm&rsquo;s intranet, including content updates, user guides, and training sessions.</li><li>
Develop technology test plans and perform testing as needed.</li><li>
Evaluate and support implementation of emerging legal technologies, including AI-powered productivity tools.</li><li>
Assist with software rollouts and ERP platform implementation through training and documentation.</li><li>
Monitor trends in legal technology and training practices; collaborate with leadership and vendors to enhance initiatives.</li><li>
Provide firmwide technical support as needed, including application support and website/communication updates.</li><li>
Perform additional duties as assigned.</li></ul><h3 class="jobSectionHeader">
Qualifications</h3><ul><li>
Bachelor&rsquo;s degree preferred.</li><li>
Minimum of three years of software training experience in a similarly sized, multi-office law firm or legal services organization preferred.</li><li>
Classroom training experience required.</li><li>
Strong technical writing and instructional design skills.</li><li>
Ability to communicate complex technical concepts clearly to non-technical users.</li><li>
Exceptional interpersonal, written, and verbal communication skills.</li><li>
Strong analytical and problem-solving abilities.</li><li>
High attention to detail and strong proofreading skills.</li><li>
Ability to manage multiple priorities effectively.</li></ul><h3 class="jobSectionHeader">
Technical Knowledge</h3><ul><li>
Proficiency in standard legal and business software platforms, including:</li><li>
Microsoft Windows</li><li>
Microsoft Office (Word, Excel, Outlook, PowerPoint)</li><li>
Document management systems</li><li>
Legal macro and forms software</li><li>
PDF editing and redlining tools</li><li>
Metadata management tools</li><li>
Court e-filing processes (California experience preferred)</li><li>
ERP systems (experience preferred)</li><li>
AI-powered legal tools and productivity platforms (highly desirable)</li><li>
Familiarity with graphic design or content creation tools is a plus</li><li>
Exposure to VoIP phone systems is preferred</li></ul><div>
#GHJSS #LI-MO1</div>

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div>

IT Training Specialist

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