computer support specialist

technical writer ii

technology learning specialist

Katten

<div><div><div><div><div>Requisition ID:
</div><div>7378</div>
</div>
</div></div><div>Katten is a full-service law firm with approximately 650 attorneys in locations across the United States and in London and Shanghai. Clients seeking sophisticated, high-value legal services turn to Katten for counsel locally, nationally and internationally. The firm&rsquo;s core areas of practice include corporate, financial markets and funds, restructuring, intellectual property, litigation, real estate, structured finance and securitization, transactional tax planning, private credit and private wealth. Katten represents public and private companies in numerous industries, as well as a number of government and nonprofit organizations and individuals.
Technology Learning Specialist
Under the general direction of the IT Training Manager and according to established Firm policies and procedures, is responsible for all aspects of the Firm's training program relative to desktop applications, its structure, and design. Conduct training of new employees and current staff on all levels. Maintains professionalism and strict confidentiality in all client and Firm matters.
The Technology Learning Specialist position can be located in the Chicago, New York, Washington DC, Dallas, Charlotte, or Los Angeles office. Katten offers a hybrid work model, allowing the flexibility to work both on-site and remotely on a regular basis (KattenFlex).
Essential Duties and Responsibilities include, but may not be limited to, the following. Other duties may be requested and/or assigned. Essential functions are primary job duties that an individual must be able to perform successfully with or without a reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Conduct new-hire training to include firm core applications and in some cases telephone systems, in a classroom environment, one-on-one training or remote (distance learning) training.</li><li>
Coordinate with office administrators, human resources staff, other administrative departments as needed, and practice group leaders to determine users' training needs. Assist in the development of training courses to meet those needs.</li><li>
Apply instructional design principles to develop effective learning objectives, course outlines, practice exercises, assessments, and supporting materials for instructor-led, virtual, blended, and self-paced training.</li><li>
Coordinate and conduct training sessions for existing employees during conversions and major upgrades. Ensure firm-wide consistency in training curriculum.</li><li>
Document training procedures, create training manuals, quick reference cards, etc., and keep all documentation up to date. Able to assist in creation of in-house e-learning content. Design, develop, and maintain in-house e-learning content, including screen recordings, tutorials, short instructional videos, simulations, and other digital learning resources.</li><li>
Develop technology training videos and e-learning assets using Camtasia or similar tools, including scripting, screen recording, editing, captioning, quality review, and publishing content for use in the firm&rsquo;s LMS or other approved training platforms.</li><li>
Coordinate with Help Desk and other IT staff to create and maintain application reference materials on the firm's DMS and intranet.</li><li>
Assist and coordinate training for other offices.</li><li>
Conduct video conference training sessions for other offices when required.</li><li>
Conduct firm offered training sessions placed on the LMS calendar. Assist in management of the LMS.</li><li>
Participate in special projects, as required.</li><li>
Evaluate publicly available training materials for possible use by the firm.</li><li>
Learn all new and upgraded software/hardware and assist in developing technical documentation and teaching aids such as training user guides, quick reference cards, demonstration models, multimedia visual aids, computer tutorials, and reference works.</li></ul>
Knowledge, Skills and Abilities<ul><li>
Associate's degree or equivalent and two or more years technical training experience specifically in developing, implementing, and conducting applications training pertaining to a large practice law firm; or equivalent combination of education and experience.</li><li>
Must be quality and results oriented with excellent writing skills and substantial experience in writing technical documentation (e.g., training manuals, quick reference guides, etc.). Strong conceptual understanding of desktop applications and MOS Certificate preferred.</li><li>
Computer proficient with advanced technical and working knowledge of all Microsoft Office Suite applications (including templates, macros, styles, etc.). Extensive knowledge of document formatting and an understanding of document management systems and Internet software. Working knowledge or ability to learn other applications/software (InterAction, iManage, Template &amp; Numbering suite, e-Mail Filing, etc.) the firm uses.</li><li>
Excellent analytical and technical skills requiring an aptitude for detail, precision, and logic with comprehensive knowledge of a Windows environment and the various applications utilized by the firm in order to provide training and write technical documentation.</li><li>
Proactive with the ability to identify, define, and analyze detailed support issues and problems and to recommend and implement solutions. Ability to interpret technical instructions in layman&rsquo;s terms and apply to practical situations.</li><li>
Exhibit high degree of initiative with demonstrated troubleshooting, problem resolution, and follow-through skills in order to manage multiple priorities in a fast-paced, detail-oriented, and consistently changing work environment with the ability to make decisions based upon results of research.</li><li>
Excellent interpersonal, verbal, and written communication skills with the ability to communicate with courtesy and diplomacy and efficiently follow written and verbal instructions.</li><li>
Ability to provide technical information and training to a diverse group of users having different levels of computer expertise including attorneys, support staff, and clients. In addition, maintain effective relationships with vendors and consultants.</li><li>
Dependable team player who works collaboratively and cooperatively with others in a team-oriented environment. Ability to act independently and make decisions within scope of the position's responsibilities.</li><li>
Excellent organizational skills including record keeping, data collection, and system information. Ability to compile and analyze data and communicate ideas and conclusions clearly and concisely in report format, written correspondence, e-mail, or verbally.</li><li>
Possess excellent knowledge of reading, writing, grammar, spelling, punctuation, proofreading, and formatting in order to interpret and analyze source data and write technical instructional/informational documentation.</li><li>
Ability to operate standard office equipment, including computer, printer, telephone, photocopier, scanner, calculator, facsimile, etc.</li><li>
Ability to occasionally retrieve and distribute files, technology-related items, written documentation, or office supplies weighing up to 20 pounds.</li></ul>
The annualized salary range for this position in the Los Angeles office is $75,000 to $90,000. Actual pay will be adjusted based on experience and other job-related factors permitted by law.
We offer an outstanding benefit package which includes: medical/dental/vision, 401k with employer contribution, parental leave, transportation fringe benefit program, back-up care option, generous paid time off policy, and long-term and short-term disability policies.
Katten will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of Article 9 to Chapter XVII of the Los Angeles Municipal Code.
Katten Muchin Rosenman LLP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-DNI</div></div>

Technology Learning Specialist

Husch Blackwell LLP

<div>Husch Blackwell LLP is a full-service litigation and business law firm with multiple locations across the United States, serving clients with domestic and international operations.

At Husch Blackwell we believe that diverse, equitable and inclusive teams lead to better outcomes. Husch Blackwell is committed to retaining, recruiting, developing, and promoting talented lawyers and business professionals with diverse backgrounds and experiences. We foster an engaged, diverse, and inclusive team culture of accountability and purpose that makes our Firm and our communities better.

Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our Client Delivery Specialist (Commercial Litigation Legal Assistant) position in our Los Angeles, CA office. This position will work 2 days onsite and 3 days remote.

The Client Delivery Specialist (Commercial Litigation Legal Assistant) serves as the primary operational partner for assigned attorneys within a practice. This role manages workflow execution, cross-functional coordination, and administrative support while reducing attorney project-management burden. Specialists maintain direct responsibility for attorney relationships, matter completion, and coordination across operational teams. Essential job functions include:

Strategic Workflow Ownership
<ul>
<li>Manages full lifecycle workflow for assigned attorneys.</li>
<li>Proactively anticipates the needs of attorneys, manages priorities, and resolves administrative challenges with minimal supervision.</li>
<li>Coordinates and tracks ongoing projects to ensure deadlines and deliverables are met; monitors milestones; updates status reports; communicates progress; and assists with project plans, timelines, and resource allocation.</li>
<li>Handles special projects and other duties as assigned to support the efficiency and success of the attorneys&rsquo; practices.</li>
<li>Effectively uses workflow management software to log and manage workflow.</li>
</ul>
Conflicts, NBI &amp; Engagement Process Leadership
<ul>
<li>Prepares and processes new matter forms, requests conflict checks, and opens new files.</li>
<li>Coordinate intake and engagement processes, maintain documentation, and reduce repetitive attorney involvement.</li>
</ul>
Billing, Collections &amp; Financial Coordination
<ul>
<li>Assists attorneys with tracking and monitoring alternative fee arrangements.</li>
<li>Assists attorneys with automation, tracking, and monitoring of matter budgets.</li>
<li>Partner with the billing team to oversee time entry, billing inquiries, and collections.</li>
</ul>
Client &amp; Cross-Functional Coordination
<ul>
<li>Coordinates client communications, manages sensitive information, and serves as a liaison between attorneys, clients, and internal departments.</li>
</ul>
Email &amp; Administrative Optimization
<ul>
<li>Proactively manages attorneys&rsquo; inboxes, prioritizing and flagging urgent communications; drafts, reviews, and responds to emails on behalf of attorneys as directed; and organizes/archives correspondence for easy retrieval.</li>
<li>Provides general administrative support: Maintains attorney contacts; tracks requirements and activity related to CLE and memberships.</li>
<li>Provides general administrative support as needed, including operating office equipment (PCs, printers, phones, copiers, facsimiles, and typewriters).</li>
<li>Conducts all business in a confidential manner; copes successfully with demands from timekeepers, remaining calm under pressure.</li>
<li>Reviews and routes incoming mail and fax communications; prepares and processes outgoing mail and faxes; arranges specialized mail or messenger services as required; and ensures attachments, exhibits, and enclosures are included.</li>
<li>Assists in coordinating attorneys&rsquo; calendars and meeting arrangements; makes travel arrangements and prepares itineraries.</li>
</ul>
Document &amp; Matter Management
<ul>
<li>Prepares, edits, formats, and proofreads legal documents, correspondence, and presentations with a high degree of accuracy; manages version control, file organization, and secure document storage in compliance with firm policies; and facilitates the execution, filing, and distribution of legal documents.</li>
<li>Types, transcribes, revises, and proofreads legal documents accurately; prioritizes assignments; and meets specific deadlines on projects.</li>
</ul>
Practice Alignment &amp; Institutional Knowledge
<ul>
<li>Shows proficiency in the assigned Practice Specialty Center (practice-group-specific duties as they relate to the PSC).</li>
<li>Takes personal responsibility for regularly exchanging information, documenting workflows for coverage that support attorney preferences, and sharing training tips with team members for maximum job effectiveness.</li>
</ul>
Delegation &amp; Team Leverage
<ul>
<li>Demonstrates effective teamwork and communication with team members and all Firm personnel; participates in regular team meetings to discuss current projects and workflow.</li>
<li>Delegates specific tasks to other teams, as appropriate, to ensure coverage, timely completion, and quality control.</li>
</ul>
Technology, AI &amp; Upskilling
<ul>
<li>Identify opportunities for process improvements.</li>
<li>Leverages automation and dashboards to improve tracking, organization, and execution of work.</li>
<li>Participate in applicable AI and technology related trainings to maintain proficiency in related tools and services.</li>
<li>Research emerging tools and best practices and recommends process improvements to streamline workflows, increase accuracy, and enhance service delivery.</li></ul> 


POSITION REQUIREMENTS
<ul>
<li>Bachelor's degree with major coursework in a related field; or commensurate professional and educational experience required.</li>
<li>5+ years relevant experience providing comprehensive support to organizational leadership, preferably in a professional services environment.</li>
<li>3+ years relevant legal assistance experience required.</li>
<li>Advanced proficiency in Microsoft Office Suite.</li>
<li>Demonstrated ability to proactively identify issues, propose solutions, and drive work to resolution with minimal direction.</li>
<li>Strong communication skills, including providing concise, solutions-oriented status updates and recommendations to attorneys and other stakeholders.</li>
<li>Ability to handle confidential information of highest level.</li>
<li>Minimum typing speed of 60 wpm; previous transcription experience preferred.</li>
<li>Exercise discretion, judgment, and composure.</li>
<li>Proactive Problem-Solving &ndash; Anticipate and resolve before escalation</li>
<li>Judgment &amp; Discretion &ndash; Navigate complexity with senior stakeholders</li>
<li>Workflow Management &ndash; Own full lifecycle with accountability</li>
<li>Communication &ndash; Clear, concise, solution-focused</li>
<li>Business Partnership &ndash; Service mindset with strategic value-add</li>
<li>Technology Proficiency &ndash; AI, automation, continuous upskilling</li>
<li>Organizational Excellence &ndash; Detail-oriented, multi-tasking across portfolios</li>
<li>Accountability &ndash; Follow-through and ownership</li>
<li>Relationship Management &ndash; Build trust across all levels</li>
<li>Adaptability &ndash; Thrive in dynamic, high-pressure environments</li></ul> 


The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements. The Firm will provide reasonable accommodations as necessary to allow an individual with a disability to apply for and/or perform the essential functions of a position. If you need assistance to accommodate a disability, please contact HR. 


COMPENSATION &amp; BENEFITS

Employees are entitled to compensation commensurate with skill and experience. The exact compensation will vary based on skills, experience, location, and other factors permitted by law. The expected compensation ranges for this position in the state of California are as follows:
<ul>
<li>State of California: $63,000-$128,000</li>
</ul>
The above salaries do not include a discretionary bonus, however bonus opportunities are non-guaranteed, and are dependent upon individual and firm performance. Full-time employees receive benefits including: medical and dental coverage; life insurance; short-term and long-term disability insurance; pre-tax flexible spending account for certain medical and dependent care expenses; an employee assistance program; Paid Time Off; paid holidays; participation in a retirement plan program after meeting eligibility requirements; and more.

Please include a cover letter and resume when applying.

EOE/Minority/Female/Disabled/Vet. Principal Applicants Only.

#LI-Onsite

#LI-JV1<h4 class="jobSectionHeader">
Experience</h4>
Required<ul><li>
Minimum typing speed of 60 wpm</li><li>
Proficiency in Microsoft Office Suite</li></ul>
Preferred<ul><li>
Strong communication skills</li><li>
3 year(s): Legal assistance experience</li><li>
5 year(s): Experience providing comprehensive support to organizational leadership</li></ul><h4 class="jobSectionHeader">
Education</h4>
Preferred<ul><li>
Bachelors or better</li></ul>
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Commercial Litigation Legal Assistant (Client Delivery Specialist)

Molina Healthcare

<div>Job Description 


Job Summary 
The Specialist, Patient Care Delivery is a multi-disciplinary healthcare professional who delivers high-quality, compassionate care to health plan members in their homes. This role combines clinical expertise, cultural sensitivity, and excellent communication to ensure each member receives personalized and efficient care in a comfortable setting. 


Job Duties

In-Home Clinical Care
<ul>
<li>Travels to members&rsquo; homes to conduct scheduled health visits according to license-specific scope of practice. Drives up to 120 miles a day on a regular basis to a variety of locations within the assigned region. Drives beyond 120 miles as part of extended mileage may be required on special project days. Special projects may include an overnight hotel stay</li>
<li>Collects and documents vital signs, medical history, and current medications in the secure electronic health record (EHR).</li>
<li>Supports providers during in-home physical assessments and procedures (e.g., diabetic eye exams, bone density screens, vision/hearing screens).</li>
<li>Administers injections, draws blood, and performs point-of-care testing (e.g., urine dipstick, glucose, pregnancy tests).</li>
<li>Maintains inventory of mobile supplies and ensures safe handling, sterilization, and disposal of equipment and medical waste.</li>
<li>Provides care and performs tasks aligned with credentialed role.</li>
</ul>
Member-Centered Engagement
<ul>
<li>Educates and guides members on care plans, medications, and healthy lifestyle practices.</li>
<li>Communicates respectfully and effectively with diverse member populations, demonstrating cultural competence and emotional intelligence.</li>
<li>Ensures member privacy and upholds HIPAA compliance within home-based environments.</li>
<li>Builds trust to encourage member participation and long-term wellness engagement.</li>
</ul>
Mobile Administrative Support
<ul>
<li>Organizes and confirms in-home visit schedules and travel routes.</li>
<li>Completes lab requisitions, coordinates specimen pickup, and manages referrals or follow-up needs.</li>
<li>Accurately documents all care interactions and assists with coding or billing workflows as needed.</li>
<li>Serves as a field liaison to the broader care team, identifying changes in member status and escalating appropriately.</li></ul> 


Job Qualifications

REQUIRED QUALIFICATIONS:
<ul>
<li>Active license or certification as one of the following: Medical Assistant (MA), Certified Nursing Assistant (CNA), Licensed Vocational/Practical Nurse (LVN/LPN), or Phlebotomist.</li>
<li>Experience-based clinical proficiency aligned with credentialed role.</li>
<li>Completion of training program applicable to credential.</li>
<li>Current CPR certification.</li>
<li>Valid and unrestricted driver's license, reliable transportation, and adequate auto insurance for job related travel requirements.</li>
<li>If not currently certified for phlebotomy, must obtain certification within 6 months of hire.</li>
<li>Outstanding communication and interpersonal skills.</li>
<li>Ability to work independently and adapt to varying home conditions.</li>
<li>Knowledge of clinical safety, infection control, and emergency response.</li>
<li>Comfort using technology for documentation, scheduling, and coordination.</li>
<li>Commitment to continuous professional development and member-first care.</li>
</ul>
PREFERRED QUALIFICATIONS:
<ul>
<li>Bilingual (English/Spanish or other language relevant to member population).</li>
<li>Experience with Medicaid/Medicare populations.</li>
<li>Familiarity with mobile EHR systems (e.g., Epic, QNXT).</li>
<li>Prior experience in home health or mobile care delivery.</li></ul> 


To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. 
 
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.</div>

Specialist, Patient Care Delivery (San Diego, CA)

Keck Medicine of USC

<div>Clinical Research Coordinator (eRegulatory Implementation Lead)
University of Southern California (USC)
Founded in 1880, the University of Southern California (USC) is one of the world's leading private research universities and the largest private employer in the City of Los Angeles. As a member of the Trojan Family, you will join a dynamic community of faculty, staff, students, and researchers dedicated to advancing knowledge, innovation, and excellence in education, research, and patient care.
Position Summary
The Department is seeking an experienced and highly motivated Clinical Research Regulatory Specialist to support both clinical trial operations and the implementation of a transformative electronic regulatory (eRegulatory) platform. Reporting to the Assistant Director of Clinical Research Operations , this individual will serve as the primary liaison between research teams, institutional leadership, and technology partners in the development, implementation, and optimization of the electronic Investigator Site File (eISF/eBinder) system.
This role offers a unique opportunity to lead digital transformation initiatives while ensuring regulatory compliance, operational excellence, and successful adoption of innovative clinical research technologies. The ideal candidate will combine strong clinical research experience with a passion for process improvement, training, and change management.
Key Responsibilities:
eRegulatory System Implementation and Development
<ul><li>Partner with departmental leadership to support the strategic implementation, configuration, and expansion of the selected eRegulatory platform.
</li><li>Design, map, and validate electronic binder structures, folder hierarchies, and user access permissions in alignment with industry standards and trial reference models.
</li><li>Collaborate with internal stakeholders and system implementation teams to configure workflows that support activities such as remote monitoring, electronic signatures, and eConsent processes.
</li><li>Standardize and centralize commonly used site documentation (e.g., CVs, medical licenses, FDA Form 1572s, training records) to improve efficiency and reduce duplication across studies.
</li><li>Identify opportunities to streamline regulatory processes and enhance operational effectiveness through technology-enabled solutions.
</li></ul>Training, User Support, and Leadership Collaboration
<ul><li>Serve as the departmental eRegulatory Super User and subject matter expert.
</li><li>Assist leadership in developing and maintaining standard operating procedures (SOPs), work instructions, and quick-reference guides related to eRegulatory processes.
</li><li>Provide training and ongoing support to Principal Investigators (PIs), sub-investigators, study coordinators, and research staff on system navigation, electronic signatures, document management, and task workflows.
</li><li>Facilitate onboarding sessions for new users and monitor adoption metrics to identify training needs and continuous improvement opportunities.
</li><li>Act as a resource for troubleshooting system issues and escalating concerns when appropriate.
</li></ul>Clinical Operations and Regulatory Compliance
<ul><li>Support Principal Investigators and study teams with study start-up, maintenance, continuing reviews, and close-out activities within the eRegulatory environment.
</li><li>Manage the electronic filing and maintenance of essential regulatory documents, including IRB approvals, protocol amendments, safety reports, and study correspondence, ensuring inspection readiness and audit-compliant documentation.
</li><li>Serve as a primary point of contact for clinical research associates (CRAs), monitors, and auditors, facilitating remote review of study records and electronic source documentation.
</li><li>Ensure adherence to FDA regulations, ICH-GCP guidelines, institutional policies, and sponsor requirements across all assigned studies.
</li><li>Promote a culture of quality, compliance, and continuous process improvement within the research program.
</li></ul>Minimum Qualifications:
Education
<ul><li>Bachelor's degree in Life Sciences, Health Administration, Public Health, or a related field.
</li><li>Equivalent combinations of education and experience may be considered in lieu of a degree.
</li></ul>Experience
<ul><li>Minimum of three (3) years of experience as a Clinical Research Coordinator, Regulatory Specialist, or related clinical research professional.
</li><li>Experience supporting multiple clinical trials and regulatory requirements in an academic medical center, hospital, or research setting preferred.
</li></ul>Technical Skills
<ul><li>Proficiency with Clinical Trial Management Systems (CTMS), Electronic Data Capture (EDC) systems, and electronic Investigator Site Files (eISF).
</li><li>Experience with Florence eBinders, Complion, or similar eRegulatory platforms strongly preferred.
</li><li>Demonstrated ability to learn and support new technologies and digital workflows.
</li></ul>Knowledge and Competencies
<ul><li>Strong understanding of FDA regulations, ICH-GCP guidelines, and clinical research compliance requirements.
</li><li>Excellent organizational, project management, and problem-solving skills.
</li><li>Exceptional attention to detail and ability to manage multiple priorities in a fast-paced environment.
</li><li>Strong interpersonal and communication skills with the ability to build consensus, influence adoption, and train diverse stakeholder groups.
</li><li>Commitment to delivering high-quality service and advancing operational excellence.
</li></ul>Follows established USC and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan.
This position is remote. Work hours and remote days may be subject to change depending on business needs.
The annual range for this position is $75,968.95 - $ 101,364.43 . When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
Minimum Education: Bachelor's degree
 
 
Addtional Education Requirements Combined experience/education as substitute for minimum education
 
Minimum Experience: 2 years
 
Addtional Experience Requirements Combined experience/education as substitute for minimum work experience
 
Minimum Skills: Experience in clinical research compliance, regulatory research and/or operations in the academic or private sector. Experience with submissions to the Institutional Review Board and/or the Federal Drug Administration for Investigational Drugs and Devices (IND/IDE). Knowledgeable of Informational Conference on Harmonization-Good Clinical Practice (ICHGCP), Department of Health and Human Services (DHHS), Office of Human Research Protections (OHRP) and FDA regulations and procedures. Ability to evaluate the risks and benefits of different solutions, and proven problem-solving and decision-making skills to uncover causes of problems. Exemplary organization skills and attention to detail. Proven ability to interpret, analyze, and apply pertinent policies, procedures, regulations, and requirements. Deft interpersonal and diplomatic skills for communicating tactfully with all levels of staff and varied individuals and groups. Demonstrated experience developing communication plans, instructional materials and related content. Experience with office management communication software/tools (e.g., Google suite, Slack, Skype).
 
Preferred Education: Bachelor's degree
 
 
Preferred Experience: 3 years in clinical research compliance, regulatory research and/or operations in the academic or private sector
 
Preferred Skills: Extensive experience in compliance oversight, coordination, monitoring, and/or auditing of clinical research studies and trials. Advanced knowledge of regulations governing human research. 
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu . Inquiries will be treated as confidential to the extent permitted by law.
<ul><li>Notice of Non-discrimination
</li><li>Employment Equity
</li><li>Read USC&rsquo;s Clery Act Annual Security Report
</li><li>USC is a smoke-free environment
</li>Digital Accessibility 
<li>
</li></ul>If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:
https://wd5.myworkday.com/usc/d/inst/1$9925/9925$150974.htmld</div>

Clinical Research Regulatory Specialist

Tay Vision Centers

About the PositionFaro Optometry is seeking a motivated, customer-focused Optical Sales Associate to join our team. The ideal candidate is friendly, professional, tech-savvy, and passionate about helping patients find the best eyewear solutions.Responsibilities<ul><li>Assist patients with selecting eyeglass frames, lenses, and optical products.</li><li>Provide exceptional customer service and create a positive patient experience.</li><li>Explain lens options, pricing, promotions, and insurance benefits.</li><li>Process sales transactions accurately and efficiently.</li><li>Use computer systems for scheduling, patient records, inventory, and sales transactions.</li><li>Communicate effectively with patients, team members, and doctors.</li><li>Translate and assist Spanish-speaking patients as needed. *Bilingual is required* </li><li>Maintain an organized and professional optical showroom.</li><li>Learn and follow office procedures and product knowledge.</li></ul>Requirements*Previous sales experience required ***(retail, customer service, hospitality, or any sales-related field).<ul><li>Fluent in Spanish and English with the ability to translate and communicate clearly with patients.</li><li>Strong computer skills and comfort learning new software and technology.</li><li>Good math skills for pricing, insurance calculations, and sales transactions.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service skills and a positive attitude.</li><li>Fast learner with the ability to adapt to new processes and products.</li><li>Reliable, punctual, and detail-oriented.</li><li>Available to work weekends.</li><li>Available to complete training during weekdays.</li></ul>Preferred Qualifications<ul><li>Optical or healthcare experience (preferred but not required). We will provide training.</li><li>Experience working in a fast-paced customer-facing environment.</li><li>Strong problem-solving and organizational skills.</li></ul>What We Offer<ul><li>Comprehensive training.</li><li>Flexible schedule.</li><li>Supportive team environment.</li><li>Opportunity for growth within the practice.</li><li>Competitive compensation based on experience.</li></ul>Pay: $18.00 - $20.00 per hourWork Location: In person

Optical Sales Associate and Laboratory Technician

WelbeHealth

<div>WelbeHealth PACE helps seniors stay in their homes and communities by providing medical care and community-based services. We believe in going the extra mile and aim to make a genuine difference in our participants' lives.

The People Senior Specialist (Assignment: Employee Relations) leads complex employee relations (ER) work including high-risk investigations, performance management, and involuntary terminations. This role serves as a trusted consultant to leadership, People Advisors, Legal, and Compliance teams, providing expert guidance on policy interpretation, workplace conduct, and risk mitigation. The People Senior Specialist is accountable for supporting fair and consistent corrective action and termination processes, partnering on leave and accommodation-related ER cases, and building ER capability through training and resources.

This role is different because the People Senior Specialist at WelbeHealth:
<ul>
<li>Leads high-risk investigations, advises on sensitive employment decisions, and partners directly with People leadership, Legal, and Compliance teams to navigate complex workplace matters, unlike traditional HR roles focusing on case management</li>
<li>Drives proactive ER strategy, not just reactive case work &ndash; analyzing trends, strengthening policies and leader capability, and helping design scalable ER practices that improve workplace culture, mitigate risk, and support WelbeHealth's mission</li>
</ul>
We care about our team members. That's why we offer:
<ul>
<li>Medical insurance coverage (Medical, Dental, Vision)</li>
<li>Work/life balance - We mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days</li>
<li>401K savings + match</li>
<li>Comprehensive compensation package including base pay and bonus</li>
<li>And additional benefits!</li>
</ul>
On the day-to-day, you will:
<ul>
<li>Lead thorough and confidential ER investigations, including allegations of harassment, discrimination, retaliation, workplace misconduct, and policy violations</li>
<li>Conduct interviews, gather and analyze evidence, and produce clear documentation and recommendations, partnering with Legal and People leadership on high-sensitivity or high-risk matters</li>
<li>Serve as a subject matter expert in performance management, partnering with leaders and People Advisors to improve performance outcomes through coaching, clear expectations, timely feedback, and appropriate support plans</li>
<li>Provide consultation and support for high-risk terminations, including those related to leaves of absence, accommodations, protected activity, investigations, and other sensitive circumstances, as well as support standard involuntary terminations by ensuring consistency, documentation sufficiency, and alignment to policies and best practices</li>
<li>Partner closely with Leave of Absence and Accommodations teams to support ER matters that intersect with leaves, restrictions, or workplace accommodations</li>
<li>Support development and delivery of ER-related training for People Advisors and leaders, including performance documentation, corrective actions, investigations, conflict resolution, and respectful workplace expectations</li>
<li>Use ER case management dashboards and reporting to identify key trends, themes, and emerging risk areas across ER activity, presenting insights to internal stakeholders</li>
</ul>
Job Requirements Include:
<ul>
<li>Bachelor's degree, commitment to obtain a bachelor's degree within three (3) years, or equivalent experience is required</li>
<li>Minimum of five (5) years of professional experience in ER</li>
<li>Demonstrated expertise in both design and execution in ER</li>
<li>Demonstrated ability to lead initiatives inclusive of successful change management</li>
<li>Excellent interpersonal and collaboration skills across stakeholders and contexts</li>
<li>Excellent communication and presentation skills, both written and verbal, with strong skills in Word and PowerPoint</li>
<li>Experience leading multi-disciplined project or process improvement teams</li>
<li>Able to lean into data-driven organization, leveraging reports and data to inform and execute on projects</li>
</ul>
We are seeking a People Senior Specialist with deep experience in ER who is passionate about creating fair, consistent, and compliant workplace practices within a mission-driven healthcare organization. If you are excited about leading complex ER work, partnering with leaders to navigate challenging people matters, and strengthening organizational practices that support both our team members and the vulnerable seniors we serve, we encourage you to apply.<div>
COVID-19 Vaccination Policy

At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations. 


Our Commitment to Diversity, Equity and Inclusion

At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law. 


Beware of Scams

Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to fraud.report@welbehealth.com</div></div>

Senior Employee Relations Specialist

8Fleet Inc.

<div><h2 class="jobSectionHeader">Location: Hub &ndash; LA (or West Region) 
 
Reporting to: Regional Operations Manager</h2><h2 class="jobSectionHeader"> 

About 8Fleet:</h2>
8Fleet is hiring! 8Fleet is a rapidly growing LA-based technology and logistics startup building the operational infrastructure for both non-autonomous and future autonomous rideshare fleets. With our anticipated growth, we&rsquo;re searching for passionate team members to join and grow with our team. You&rsquo;ll be involved in every aspect of operations as we rapidly expand across Los Angeles and beyond!<h2 class="jobSectionHeader"> 
About the Role:</h2>
We are looking for a highly organized, data-driven, and proactive Scheduling Coordinator to own driver scheduling, attendance, and workforce utilization across our West Region.
In this role, you will be responsible for ensuring every available driver is scheduled, engaged, and reliably showing up to work. You'll proactively monitor driver utilization, identify scheduling gaps, and use a combination of technology, automation, phone calls, text outreach, and coaching to maximize driver participation.
This role is ideal for someone who enjoys working with data, thrives on hitting performance goals, and isn't afraid to pick up the phone. You'll think like both an operations manager and a sales development representative - building relationships with drivers while consistently driving scheduling and attendance outcomes.
As 8Fleet continues investing in AI and automation, you'll also help build and optimize automated workflows, communication campaigns, and operational tooling that allow our scheduling organization to scale efficiently.<h2 class="jobSectionHeader"> 
What You'll Do:</h2><ul><li>
Driver Scheduling Ownership: Own weekly driver scheduling across assigned markets, ensuring available drivers are consistently scheduled to meet operational demand.</li><li>
Driver Utilization Management: Monitor driver utilization metrics, identify underutilized drivers, and proactively develop plans to increase shift participation.</li><li>
Proactive Driver Outreach: Call, text, and email drivers who are underscheduled or not meeting scheduling expectations. Coach drivers on available opportunities and work to maximize weekly shifts.</li><li>
Attendance Management: Own attendance tracking across the market, monitoring call-offs, no-shows, late arrivals, and attendance trends.</li><li>
Missed Shift Recovery: Immediately contact drivers who miss scheduled shifts, determine root causes, recover available labor whenever possible, and document attendance outcomes.</li><li>
Attendance Accountability: Issue attendance coaching, warnings, and corrective actions in accordance with company policy. Recommend driver offboarding when attendance standards are not met.</li><li>
Workforce Reporting &amp; Analytics: Maintain reporting on scheduling coverage, utilization, attendance, no-show rates, outreach effectiveness, and other workforce KPIs. Use data to identify trends and recommend operational improvements.</li><li>
Automation &amp; AI Enablement: Build, maintain, and optimize automated communication workflows using AI and operational tools to increase scheduling efficiency and reduce manual work.</li><li>
Driver Communication: Serve as a primary scheduling resource for drivers by answering scheduling questions, helping resolve conflicts, and ensuring drivers understand scheduling expectations.</li><li>
Process Improvement: Continuously identify opportunities to improve scheduling processes, outreach strategies, attendance programs, and workforce planning.</li><li>
Cross-Functional Partnership: Partner closely with Operations, Market Leadership, Fleet, and Driver Support teams to ensure labor supply aligns with operational demand.</li></ul><h2 class="jobSectionHeader">
Successful Candidates Will Bring:</h2><ul><li>
1&ndash;3 years of experience in workforce management, operations, scheduling, inside sales, customer success, startups, recruiting, or similar high-volume coordination roles.</li><li>
Comfortable making a high volume of outbound phone calls, texts, and emails each day.</li><li>
Strong organizational skills with the ability to prioritize multiple competing tasks.</li><li>
Excellent communication and relationship-building skills.</li><li>
Highly data-driven with strong analytical and problem-solving abilities.</li><li>
Advanced proficiency with spreadsheets, including formulas, filtering, reporting, and data analysis.</li><li>
Comfortable learning new technology and AI-powered operational tools.</li><li>
Experience building or managing automated workflows is a strong plus.</li><li>
Ability to work independently with minimal supervision.</li><li>
Strong attention to detail and process discipline.</li><li>
Bachelor's degree required.</li><li>
Experience with rideshare platforms (Uber, Lyft) is a plus.</li><li>
Experience using scheduling or workforce management software (When I Work, Deputy, UKG, etc.) is a plus.</li><li>
Must be comfortable working early morning or evening hours as business needs require.</li></ul><h2 class="jobSectionHeader">
Compensation:</h2>
Pay: $72,000
You may be eligible to participate in a Company incentive or bonus program.<h2 class="jobSectionHeader"> 
Equal Opportunity Employer:</h2>
8Fleet is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, re</div>

Workforce Operations Coordinator

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