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guest experience expert

hotel concierge

Conservatorium Hotel

<div><div><div><p>Concierge
 </p><div></div><div><div><ul><li>JR-03961
</li> </ul></div><div></div><div><ul><li>Rooms
</li> </ul></div><div></div><div><ul><li>Full time
</li> </ul></div><div></div><div><ul><li>Permanent
</li><div></div><li><div>Mandarin Oriental, Doha
</div></li>
</ul></div></div><div></div><div><div><p><b>Position Title:</b> Concierge</p>
<p></p>
<p><b>Reports To:</b> Supervisor: Level 6</p>
<p></p>
<p><b>Supervises:</b> N/A</p>
<p></p>
<p><b>Job Level:</b> Rank &amp; File: Level 7 / 8</p>
<p></p>
<p><b>Department: </b>Concierge</p>
<p></p>
<p><b>Division:</b> Rooms Division</p>
<p></p>
</div><p></p><p>The Hotel</p><p></p><p>
Mandarin Oriental, Doha is located in the heart of Msheireb Downtown Doha, directly fronting the &quot;Barahat,&quot; an open air piazza surrounded by impressive retail, dining, entertainment and cultural offerings. The hotel is an intimate and stylish urban oasis blending traditional Qatari heritage with contemporary design, it offers 249 rooms, suites and serviced apartments, nine distinct culinary experience, a luxuriously appointed spa celebrating age old wellness philosophy of the Orient, roof top pool with panoramic views and a selection of unique event venues.</p><p></p><p><b>
Our Mission</b></p><p></p><p>
Our mission is to completely delight and satisfy our guests. We are committed to continual improvements, to making a difference every day and to being the best.</p><p></p><p><b>
Guiding Principles</b></p><p></p><p>
Delighting our Guests Delighting our Colleagues Becoming the Best Working Together Acting with Responsibility</p><p></p><h2 class="jobSectionHeader"><b>
Scope of Position</b></h2><p></p><p>
The Concierge is responsible for providing five-star services to all guests and colleagues. It is the mission and intent of this position that the candidate will keep the guest&rsquo;s perspective in mind at all times and carry out the mission of the Rooms Division. The Concierge will be creative and accommodating to all of the guest&rsquo;s needs and requests.</p><p></p><p>
Responsibilities</p><p></p><p><i>
General:
</i></p><ul><li>It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.</li>
<li>MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.</li>
<li>It is part of your role and your responsibility to fully support all learning and development activities.</li>
<li>You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</li>
<li>Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</li>
<li>Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li>
<li>Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.</li>
<li>Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</li>
<li>To carry out any additional duties requested by management, related to hotel operational activities.</li>
</ul><p></p><p><i>
Departmental:</i></p><ul>
<li>
Create focused conversations with guests which identify their personal preferences.</li>
<li>Be proactive and anticipate the complete requirements of each guest in order to make their unique experience a success.</li>
<li>Provide clear directions for all guests travelling outside of the hotel.</li>
<li>Respond to all guests&rsquo; needs and requests, utilizing proper communication skills within resources, and other departments, when appropriate.</li>
<li>Maintain a daily record via GoConcierge of all guest requests, reservations and confirmations for guests.</li>
<li>Communicate all important details to management and colleagues regarding internal and external events, resources and possible challenges.</li>
<li>Assists guest in the recommendation, booking and organizing of sightseeing/shopping/arts and cultural activities.</li>
<li>Assists guests in the confirming or booking of airline flights.</li>
<li>Assists guests in the recommendation and booking of restaurants, bars, clubs and other entertainment/leisure activities as requested</li>
<li>Arranges limousine transportation requests, ensuring that limousine generated revenue is fully maximized</li>
<li>Provides all information pertaining to the hotel&rsquo;s services and facilities. This also includes the offerings in Msherieb Downtown Doha</li>
<li>Is expected to have an extensive and intimate knowledge of Doha and surrounding regions. This includes all modes of transportation, restaurants, bars, clubs, retail, sightseeing, arts and cultural activities. All recommendations must appear to be personal and insightful.</li>
<li>Builds relationship with guests to delight and gain loyalty.</li>
<li>Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.</li>
</ul><p></p><p>
Mandarin Oriental reserves the right to add, delete, change or modify the job duties, and responsibilities described in this Job Description, at the company&rsquo;s discretion, at any time with appropriate notice.</p></div></div></div></div><p></p>

Concierge

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25189172<br>
<b>Job Category</b>Management Development Programs/Interns<br>
<b>Location</b>Delta Hotels City Center Doha, Zone 61, Building 31, Aba Almsan-Blumsan Street 831, Doha, Qatar, Qatar<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p>Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you&#65533;ll be better prepared to pursue opportunities post graduation. Here&#65533;s to exploring, kickstarting your dream career, and joining us on your journey!</p><div><br>
</div><p>To be considered for an internship, you must be a current college or university student. Want to join us? Apply now!</p><div><br>
</div><p>Marriott International is the world&#65533;s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?</p><div><br>
</div><p>marriotthotelinternship</p><div><br>
</div></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don&rsquo;t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what&rsquo;s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Concierge Intern- Delta Hotel City Center Doha

Four Seasons Hotels and Resorts

<div>
 <strong>
  About Four Seasons
  <br/>
  <br/>
 </strong>
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 <br/>
 <br/>
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 <br/>
 <br/>
 <strong>
  About the location:
  <br/>
  <br/>
 </strong>
 Indulge in a glamorous beachfront home at Four Seasons Resort and Residences at The Pearl-Qatar &ndash; offering a new Four Seasons experience in Doha. Whether for a short vacation or a long-term stay, enjoy residential comfort in our expansive apartments and residences, each with a full kitchen and breathtaking views of the city or sea. Connect to the lively social scene at our seven restaurants and bars, soon to showcase Jo&euml;l Robuchon, and enrich your lifestyle at our Loulou Spa, the beach and pools. Intuitive Four Seasons service sets the new standard for luxury beachfront living in Doha.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 Four Seasons the Pearl &ndash; As part of Four Seasons&rsquo; commitment to luxury hospitality and exceptional guest experiences, this role ensures operational excellence and service quality. The position contributes to maintaining the highest standards of care and professionalism in line with Four Seasons&rsquo; Golden Rule philosophy.
 <br/>
 <br/>
 <strong>
  What You Will Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver exceptional guest service in accordance with Four Seasons standards.
  </li>
  <li>
   Maintain compliance with Qatar Labor Law and hotel policies.
  </li>
  <li>
   Coordinate with relevant departments to ensure smooth operations.
  </li>
  <li>
   Uphold health, safety, and hygiene standards at all times.
  </li>
  <li>
   Handle guest inquiries and resolve issues promptly and professionally.
  </li>
  <li>
   Support training and development initiatives for team members.
  </li>
  <li>
   Ensure accurate documentation and reporting as required.
  </li>
  <li>
   Contribute to a positive work environment that fosters teamwork and respect.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Education: High school diploma or equivalent; hospitality certification preferred.
  </li>
  <li>
   Experience: Minimum 1&ndash;2 years in a similar role within luxury hospitality.
  </li>
  <li>
   Skills: Strong communication, problem-solving, and customer service skills.
  </li>
  <li>
   Language: Proficiency in English; Arabic is an advantage.
  </li>
  <li>
   Legal Compliance: Ability to work under Qatar Labor Law regulations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive salary and comprehensive benefits package.
  </li>
  <li>
   Excellent training and career development opportunities.
  </li>
  <li>
   Employee discounts for stays at any Four Seasons worldwide.
  </li>
  <li>
   Complimentary dry cleaning for uniforms.
  </li>
  <li>
   Complimentary employee meals.
  </li>
  <li>
   Additional property-specific benefits.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Schedule &amp; Hours
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Work Type: Full-time.
  </li>
  <li>
   Hours: 48 hours per week (8 hours per day, 6 days a week), with one day off; reduced hours during Ramadan as per Qatar Labor Law.
  </li>
  <li>
   Shifts may include early mornings, evenings, weekends, and holidays.
  </li>
 </ul>
</div>


Residences Concierge-1

The Ned Hotel

<div><div><div><div><h1 class="jobSectionHeader"><b>SECURITY GUARD - FRONT DOOR</b></h1><div><p>
The Ned Doha</p><div><div>
Doha</div><ul><li></li></ul><div>
competitive</div><ul><li></li></ul><div>
Full time</div></div></div></div></div></div><p></p><div><p><br>
Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned&rsquo;s Club, a private members&rsquo; club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.</p><p></p><p><b><br>
Job Purpose:</b></p><p>
The Front Door Security Guard is responsible for maintaining a secure and welcoming environment at the hotel&rsquo;s main entrance. This role combines access control duties with guest service ensuring smooth baggage screening, greeting and assisting hotel guests, and recognizing regular visitors and Ned Doha Club Members. The position requires professionalism, attentiveness, and excellent guest interaction skills while ensuring that safety and security protocols are always upheld.</p><p></p><p><b><br>
Responsibilities:</b></p><p></p><p><b><br>
Guest Interaction &amp; Front Door Duties</b></p><ul><li>
Welcome all hotel guests, visitors, and Ned Club members warmly and courteously.</li><li>
Recognize and acknowledge returning guests and club members to ensure a personalized experience.</li><li>
Assist guests with directions or inquiries and coordinate with Front Office, Concierge, or Valet when necessary.</li><li>
Maintain a professional and polished appearance at all times as a brand ambassador of The Ned Doha.</li><li>
Ensure the front door and lobby entrance are always clean, organized, and unobstructed.</li></ul><p></p><p><b><br>
Security Screening &amp; Access Control</b></p><ul><li>
Operate and monitor baggage scanners and walk-through metal detectors to ensure guest safety.</li><li>
Politely guide guests and visitors through screening procedures while maintaining a welcoming demeanour.</li><li>
Prevent entry of unauthorized individuals, suspicious persons, or prohibited items into the hotel premises.</li><li>
Immediately report any suspicious activities or security concerns to the Duty Manager or Security Supervisor.</li></ul><p></p><p><b><br>
Safety &amp; Incident Response</b></p><ul><li>
Remain alert and attentive to any unusual behaviour or potential security risks around the entrance area.</li><li>
Respond promptly to security incidents, emergencies, or alarms as per hotel procedures.</li><li>
Support the Emergency Response Team in case of fire, evacuation, or medical emergencies.</li><li>
Ensure the fire exits near the main lobby are unobstructed and all safety devices are operational.</li></ul><p></p><p><b><br>
Coordination &amp; Reporting</b></p><ul><li>
Maintain effective communication with CCTV operators, Valet, Concierge, and Lobby teams.</li><li>
Record and report all incidents, irregularities, or lost-and-found cases to the Security Office.</li><li>
Assist in managing guest and visitor flow during VIP movements or special events.</li><li>
Perform daily checks on the baggage scanner, walk-through metal detector, and other safety systems to ensure functionality.</li></ul><p></p><p><b><br>
Other Duties</b></p><ul><li>
Support lobby operations during busy check-in/out periods as required.</li><li>
Follow grooming and conduct standards aligned with The Ned Doha&rsquo;s brand and service values.</li><li>
Carry out other assignments as directed by the Security Supervisor or Manager.</li></ul><p></p><p><b><br>
Qualifications &amp; Competencies:</b></p><ul><li>
Previous experience as a Security Guard, Doorman, or Front Door Security Officer in a 5-star hotel or luxury environment.</li><li>
Strong interpersonal and communication skills.</li><li>
Professional, alert, and confident demeanor.</li><li>
Physically fit and able to stand for extended periods.</li><li>
Knowledge of basic security procedures and emergency protocols.</li><li>
Security training certification or license is an advantage.</li></ul><p></p><p><b><br>
</b></p><p><b>What&rsquo;s In It for you?</b></p><ul><li>
One of the most iconic place to be and work</li><li>
Amazing learning and development program</li><li>
Discounted rates at The Ned Doha</li><li>
Fantastic career growth opportunities</li></ul><p></p><p><br>
At The NED, we don't just celebrate our diversity, we challenge ourselves to do even better. The NED is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.</p><p></p><p><br>
Apply today and join us!</p><p></p><p><br>
#YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO #LoveTheNed</p></div></div><p></p>

FRONT DOOR

Hyatt Regency Doha

<div><div><p>Summary</p><div><p>
About Hyatt Regency Oryx Doha</p>
<p>Welcome to Hyatt Regency! One of Hyatt's very first brands of hotels and resorts, Hyatt Regency brings people together and fosters connections at more than 175 Hyatt Regency hotels and resorts worldwide.</p>
<p>The alluringly modern Hyatt Regency Oryx Doha is conveniently located close to Hamad International Airport and just a few minutes away from the heart of the city, the palm-fringed Corniche, National Museum of Qatar and Doha&rsquo;s business district. With its contemporary architecture and warm hospitality, the hotel creates the perfect ambience for business and leisure travelers through stress-free environment designed for productivity and peace of mind with the tools to stay connected and energized.
</p><p>About the role:</p>
<p>We are currently on the lookout for an experienced Assistant Manager - Front Office to join our team. We are looking for a bright, energetic leader who will be responsible for delivering the brand promise by assisting the Front Office Manager to run successfully the Front Office operations in the hotel, including: Front Desk, Guest Services, Concierge, Club Olympus and Regency Club. You will be playing a key role in delivering a seamless and memorable guest experience in the hotel, having strong accountability for major guest experience functions, with the focus on the exceptional customer service and the ability to improve the bottom line.</p></div></div><p></p><div><p><br>
Qualifications</p><div><p>
What we are looking for:</p>
<p>At Hyatt, we care for people so they can be their best. The ideal candidate will the one for who Care comes from a place of empathy and authentic human connection, who cares by truly seeing people and getting to know them as unique individuals so they can design and deliver personal experiences.</p>
<p>Exceptional interpersonal skills showing care and the ability to connect and care for our guests</p>
<p>International experience in luxury hotel brands demonstrating adaptability to a range of cultures and environments</p>
<p>Desire to constantly learn and ambition to grow, setting an exceptional leadership example</p>
<p>Ability to work under pressure</p>
<p>Excellent written and spoken English</p><br>
<p></p>
<p>What we are offering:</p>
<p>Competitive tax free salary and benefits</p>
<p>Opportunities for career growth within the global company</p>
<p>Discounted rooms at Hyatt wordwide</p></div></div></div>

ASSISTANT MANAGER - FRONT OFFICE

<div><div><p>Summary</p><div><p>
About Hyatt Regency Oryx Doha</p>
<p>Welcome to Hyatt Regency! One of Hyatt's very first brands of hotels and resorts, Hyatt Regency brings people together and fosters connections at more than 175 Hyatt Regency hotels and resorts worldwide.</p>
<p>The alluringly modern Hyatt Regency Oryx Doha is conveniently located close to Hamad International Airport and just a few minutes away from the heart of the city, the palm-fringed Corniche, National Museum of Qatar and Doha&rsquo;s business district. With its contemporary architecture and warm hospitality, the hotel creates the perfect ambience for business and leisure travelers through stress-free environment designed for productivity and peace of mind with the tools to stay connected and energized.</p><br>
<p></p><p>About the role:</p>
<p>We are looking for colleagues who can quickly perpetuate a culture that embraces modern design and exceptional service, who have a passion for outstanding customer-tailored service that is both unique and authentic. We believe our guests select our hotel because of our caring and attentive colleagues who provide efficient service and create seamless, intuitive, signature experience making our guests&rsquo; stay free from stress and filled with success.</p>
<p>We are currently looking for a bright, energetic Team Leader &ndash; Front Office to join our team. You will be responsible for delivering the brand promise through smooth and efficient running of Reception, Guest Services and Concierge and assisting the Front Office operations in general. In this highly visible role that gives opportunity for casual conversations and has a direct impact on creating the guest experience, your key responsibilities will be to deliver a seamless and memorable guest experience in the hotel with the focus on the exceptional guest service through dealing promptly and efficiently with guest queries.</p></div></div><p></p><div><p><br>
Qualifications</p><div><p>
What we are looking for:</p>
<p>At Hyatt, we care for people so they can be their best. The ideal candidate will the one for who Care comes from a place of empathy and authentic human connection, who cares by truly seeing people and getting to know them as unique individuals so they can design and deliver personal experiences.</p>
<p>Exceptional interpersonal skills showing care and the ability to connect and care for our guests</p>
<p>International experience in luxury hotel brands demonstrating adaptability to a range of cultures and environments</p>
<p>Desire to constantly learn and ambition to grow, setting an exceptional leadership example</p>
<p>Ability to work under pressure</p>
<p>Excellent written and spoken English</p><br>
<p></p>
<p>What we are offering:</p>
<p>Competitive tax free salary and benefits</p>
<p>Opportunities for career growth within the global company</p>
<p>Discounted rooms at Hyatt wordwide</p></div></div></div>

TEAM LEADER - FRONT OFFICE

Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 <br/>
 <br/>
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 <br/>
 <br/>
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are seeking a proactive and guest-focused Duty Manager, you will act as the face of the luxury 5* hotel, ensuring seamless service delivery and resolving guest concerns promptly and professionally. Your leadership and problem-solving skills will be critical in maintaining our reputation for outstanding hospitality.
 <br/>
 <br/>
 Key Responsibilities:
 <br/>
 <br/>
 <ul>
  <li>
   Act as the primary point of contact for guest inquiries, concerns, and feedback, ensuring a prompt and satisfactory resolution.
  </li>
  <li>
   Oversee day-to-day operations ,Shifts particularly during peak hours, and ensure smooth coordination across departments.
  </li>
  <li>
   Lead and inspire the front desk, concierge, and guest services teams to deliver exceptional service.
  </li>
  <li>
   Handle escalated guest issues with professionalism and empathy.
  </li>
  <li>
   Monitor guest satisfaction metrics and implement initiatives to enhance the guest experience.
  </li>
  <li>
   Prepare and monitor accounts ensures correct account procedures are followed.
  </li>
  <li>
   Assist in training and mentoring staff to uphold the highest hospitality standards.
  </li>
  <li>
   Manage VIP 5* guest experiences, ensuring personalized service and attention to detail.
  </li>
  <li>
   Ensure compliance with hotel policies, procedures, and standards.
  </li>
  <li>
   Prepare shift reports and communicate relevant details to the management team.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Qualifications
 <br/>
 <br/>
 Degree in Hospitality Management or similar
 <br/>
 <br/>
 <ul>
  <li>
   Work experience in Middle East in a 4-5 star hotels
  </li>
  <li>
   Work experience in supervisory roles in Front Office
  </li>
  <li>
   Excellent command of English language (both Oral and Written).
  </li>
  <li>
   Arabic language will be an advantage
  </li>
  <li>
   Knowledge of the OPERA Cloud system
  </li>
  <li>
   Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties.
  </li>
  <li>
   Must be able to work well under pressure in a fast paced and constantly changing environment.
  </li>
 </ul>
</div>


Duty Manager

Explore 573+ Hotel concierge in Doha this December. Find roles across top companies and apply now to boost your career.