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concierge

hotel concierge

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><p><b>Job Summary</b></p><div>
The Concierge is the ultimate curator of guest experiences, dedicated to providing personalized service and expert recommendations. This role involves coordinating and organizing guest requests, including restaurant reservations, event tickets, transportation arrangements, and bespoke experiences, all delivered with precision and attention to detail.</div><div></div><div><div><b><br>
Essential Duties and Responsibilities:</b></div><ul><li>Ensure a timely and seamless service when dealing with guest requests, providing proactive knowledgeable, engaged service to all guests.</li><li>Seeking Innovation, creativity and personalization of concierge services and experiences offered to guests.</li><li>Have a thorough knowledge of local restaurants, museums, and attractions; thorough knowledge of current events in and around the area to be able to give recommendations to guests.</li><li>Assist guests with all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.</li><li>Coordinate guest requests with designated vendors which may include:</li><li>Room accommodations</li><li>Airline reservations, changes, cancellations</li><li>Transportation from hotel to airport and return</li><li>Bus/Metro transportation</li><li>Limousine reservations</li><li>Car rentals</li><li>Car repair and servicing</li><li>Charter flights/rentals</li><li>Babysitting services</li><li>Banking/financial services</li><li>Business center services/fax or telex services/mailing and delivery services</li><li>Interpretation services</li><li>Notary services</li><li>Restaurant reservations</li><li>Dry cleaning, laundry, alterations, repairs</li><li>Sporting events, golf facilities, sport and athletic activities/rentals, outdoor activities, health club facilities</li><li>Formal wear rentals</li></ul></div><div><ul><li>Perform Meet &amp; Greet Services at the Airport as per Rosewood Doha SOP.</li><li>Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.</li><li>Ensure that standards are maintained at a superior level on a daily basis.</li><li>Maintain complete knowledge of correct maintenance and use of equipment.</li><li>Anticipate guests needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.</li><li>Resolve guest complaints, ensuring guest satisfaction.</li><li>Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.</li><li>Maintain complete knowledge of:</li><li>all hotel features/services, hours of operation.</li><li>all hotel restaurant food concepts, menu price range, dress code and ambiance.</li><li>all hotel room types, numbers/names, layout, appointments, amenities, and locations.</li><li>all hotel room rates, special packages and promotions.</li><li>daily house count and expected arrivals/departures (particularly VIPs).</li><li>scheduled daily group activities, names, and location of meeting/banquet rooms.</li><li>local events, attractions, holiday schedules.</li></ul></div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><p>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</p></div></div></div></div></div></div>

Concierge

Mandarin Oriental

<div>
 The Concierge is responsible for providing five-star services to all guests and colleagues. It is the mission and intent of this position that the candidate will keep the guest&rsquo;s perspective in mind at all times and carry out the mission of the Rooms Division. The Concierge will be creative and accommodating to all of the guest&rsquo;s needs and requests.
 <br/>
 <br/>
 <strong>
  General
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.
  </li>
  <li>
   MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
  </li>
  <li>
   It is part of your role and your responsibility to fully support all learning and development activities.
  </li>
  <li>
   You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
  </li>
  <li>
   Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
  </li>
  <li>
   Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
  </li>
  <li>
   Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
  </li>
  <li>
   Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
  </li>
  <li>
   To carry out any additional duties requested by management, related to hotel operational activities.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Departmental
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Create focused conversations with guests which identify their personal preferences.
  </li>
  <li>
   Be proactive and anticipate the complete requirements of each guest in order to make their unique experience a success.
  </li>
  <li>
   Provide clear directions for all guests travelling outside of the hotel.
  </li>
  <li>
   Respond to all guests&rsquo; needs and requests, utilizing proper communication skills within resources, and other departments, when appropriate.
  </li>
  <li>
   Maintain a daily record via Alice of all guest requests, reservations and confirmations for guests.
  </li>
  <li>
   Communicate all important details to management and colleagues regarding internal and external events, resources and possible challenges.
  </li>
  <li>
   Assists guest in the recommendation, booking and organizing of sightseeing/shopping/arts and cultural activities.
  </li>
  <li>
   Assists guests in the confirming or booking of airline flights.
  </li>
  <li>
   Assists guests in the recommendation and booking of restaurants, bars, clubs and other entertainment/leisure activities as requested
  </li>
  <li>
   Arranges limousine transportation requests, ensuring that limousine generated revenue is fully maximized
  </li>
  <li>
   Provides all information pertaining to the hotel&rsquo;s services and facilities. This also includes the offerings in Msherieb Downtown Doha
  </li>
  <li>
   Is expected to have an extensive and intimate knowledge of Doha and surrounding regions. This includes all modes of transportation, restaurants, bars, clubs, retail, sightseeing, arts and cultural activities. All recommendations must appear to be personal and insightful.
  </li>
  <li>
   Builds relationship with guests to delight and gain loyalty.
   <br/>
   <br/>
  </li>
 </ul>
 Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards
</div>


Mandarin Oriental Hotel Group

<div><p>The Concierge is responsible for providing five-star services to all guests and colleagues. It is the mission and intent of this position that the candidate will keep the guest&rsquo;s perspective in mind at all times and carry out the mission of the Rooms Division. The Concierge will be creative and accommodating to all of the guest&rsquo;s needs and requests.<br>
<i>General:
</i></p><ul><li>It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.</li>
<li>MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.</li>
<li>It is part of your role and your responsibility to fully support all learning and development activities.</li>
<li>You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</li>
<li>Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</li>
<li>Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li>
<li>Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.</li>
<li>Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</li>
<li>To carry out any additional duties requested by management, related to hotel operational activities.</li>
</ul><p></p><p><i>
Departmental:</i></p><ul>
<li>
Create focused conversations with guests which identify their personal preferences.</li>
<li>Be proactive and anticipate the complete requirements of each guest in order to make their unique experience a success.</li>
<li>Provide clear directions for all guests travelling outside of the hotel.</li>
<li>Respond to all guests&rsquo; needs and requests, utilizing proper communication skills within resources, and other departments, when appropriate.</li>
<li>Maintain a daily record via Alice of all guest requests, reservations and confirmations for guests.</li>
<li>Communicate all important details to management and colleagues regarding internal and external events, resources and possible challenges.</li>
<li>Assists guest in the recommendation, booking and organizing of sightseeing/shopping/arts and cultural activities.</li>
<li>Assists guests in the confirming or booking of airline flights.</li>
<li>Assists guests in the recommendation and booking of restaurants, bars, clubs and other entertainment/leisure activities as requested</li>
<li>Arranges limousine transportation requests, ensuring that limousine generated revenue is fully maximized</li>
<li>Provides all information pertaining to the hotel&rsquo;s services and facilities. This also includes the offerings in Msherieb Downtown Doha</li>
<li>Is expected to have an extensive and intimate knowledge of Doha and surrounding regions. This includes all modes of transportation, restaurants, bars, clubs, retail, sightseeing, arts and cultural activities. All recommendations must appear to be personal and insightful.</li>
<li>Builds relationship with guests to delight and gain loyalty.</li>
</ul><p>
Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards</p></div>

First Real Estate & Maintenance Company

<p>Job Title: Concierge (Arabic Speaker)</p><p>Location: The Townhouses The Pearl, Scout Facility Management</p><p>Salary: QAR 2,200</p><p>Hiring: Immediate</p><p>Job Description:</p><p>We are looking for a professional and proactive Concierge to join our team at The Townhouses The Pearl under Scout Facility Management. The ideal candidate will be an Arabic speaker with hospitality experience, committed to delivering exceptional guest services.</p><p>Key Responsibilities:</p><p>Welcome and assist guests with check-in/check-out procedures.</p><p>Provide information about the property, services, and local attractions.</p><p>Coordinate guest requests and ensure prompt resolution of issues.</p><p>Arrange transportation, reservations, and other concierge services.</p><p>Maintain a high level of guest satisfaction and professionalism at all times.</p><p>Liaise with other departments to ensure seamless service delivery.</p><p>Requirements:</p><p>Fluent in Arabic (written and spoken); English is a plus.</p><p>Previous hospitality experience preferred.</p><p>Excellent communication and interpersonal skills.</p><p>Ability to work in a fast-paced environment and handle multiple tasks.</p><p>Flexible with shifts and available to start immediately.</p><p>Benefits:</p><p>Competitive salary: QAR 2,200</p><p>Opportunity to work in a professional and dynamic hospitality environment</p><p>How to Apply:</p><p>Interested candidates can send their CV and cover letter to Email Id: <b>mohamed@scout-fm.com</b></p><p>Job Type: Full-time</p><p>Pay: From QAR2,200.00 per month</p>

Concierge (Arabic Speaker)

Andaz

<div><div><p>Summary</p><div><p><b>
Duties and responsibilities related to the Door Host role:</b></p><ul><li><p>
Provide the first warm and professional welcome to all arriving guests, opening vehicle and hotel doors with a genuine smile.</p></li><li><p>
Assist guests immediately upon arrival by unloading <b>luggage</b> from cars and taxis, ensuring it is handled with care and properly tagged.</p></li><li><p>
Transport guest luggage promptly and safely to their rooms using bell carts, explaining room features (lights, AC, etc.) upon entry.</p></li><li><p>
Manage the flow of traffic at the hotel entrance (porte-coch&egrave;re), ensuring the driveway remains uncongested and accessible for arriving vehicles.</p></li><li><p>
Coordinate efficiently with <b>Valet Parking</b> to ensure guest vehicles are parked and retrieved quickly.</p></li><li><p>
Arrange transportation for guests by hailing taxis or coordinating with private drivers, providing them with clear directions to the guest's destination.</p></li><li><p>
Manage the secure storage of guest luggage in the designated <b>luggage room</b> for early arrivals or late departures, maintaining accurate records.</p></li><li><p>
Maintain the cleanliness and presentation of the hotel entrance, lobby, and bell desk area at all times.</p></li><li><p>
Assist guests with special needs, such as providing wheelchair assistance or using umbrellas during inclement weather to escort them to/from vehicles.</p></li></ul></div></div><div><p>
Qualifications</p><div><ul><li>
Ideally with a relevant degree or diploma in Hospitality or Tourism management</li><li>
Minimum 2 years work experience in hotel operations</li><li>
Good customer service, communications and interpersonal skills are a must</li></ul></div></div></div>

DOOR HOST

Anantara

<div><b>Company Description</b><p><br>
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.</p><p>
Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.</p><p>
Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.</p><b><br>
Job Description</b><p><br>
As an Assistant Concierge Manager with us, your role is to execute the Service Promise to our Guests through the proper training provided and the Brands' Service Essentials. In order to deliver on this promise, it all starts with the right attitude and a smile. Your role is to make what seems to be impossible and unusual happen!</p><ul><li>Overlook the daily operations of the whole Concierge department.</li><li>Coach, lead, guide and direct the efforts of the team of Concierge Agents.</li><li>Approve and adjust schedules as required based on business volume forecasts.</li><li>Provide feedback, seizes training and coaching opportunities with Colleagues.</li><li>Support training initiatives and provides a training role as required.</li><li>Ensure everyone in the team is knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city and be able to provide accurate information to guests.</li><li>Act as an ambassador of the hotel and provide assistance to variety of requests. Expected to make what seem to be impossible and unusual happen.</li><li>Maintain a network of service providers for the efficient conduct in coordinating guest requirements.</li><li>Ensure availability of printed materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests.</li><li>Manage the facilitation of guest request relating to dining activities (both inside and outside of hotel), shows, recreation, tours, transport, florists, doctor, dentist, child care and any other services which are not available at the hotel.</li><li>Respond to queries positively.</li><li>Follow through all endorsements at the concierge and ensure completion.</li><li>Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently.</li><li>Be transparent and responsible on matters involving finances.</li><li>Maintain absolute integrity and trustworthiness in the team.</li><li>Adhere to the established financial guidelines and control all costs.</li><li>Manage the daily documentation/recording of bills particularly filing of receipts.</li><li>Manage all activities relating to Concierge and ensure that all transactions are performed in the best interest of the company.</li><li>Monitor responsible use of all available systems and equipment in the hotel.</li><li>Promotes and follows a safe work environment.</li><li>Promotes and leads a service driven, results driven work environment.</li><li>Follows departmental SOP's (Standard Operating Procedures) including all safety policies</li><li>Promote all hotel services, offers and facilities and their operating hours.</li><li>Other duties as assigned.</li></ul><b><br>
Qualifications</b><ul><li><br>
Passion for guest service</li><li>Excellent written and verbal communication, interpersonal and leadership skills.</li><li>Highly organized, results-oriented with the ability to be flexible and work well under pressure.</li><li>Strong interpersonal and problem solving abilities.</li><li>Highly responsible &amp; reliable.</li><li>Fluency in English, secondary language preferred.</li><li>Member of Les Cles D'Or is preferred.</li><li>Minimum of 1 year previous proven Supervisory position or equivalent in a customer service industry.</li><li>Must have the ability to handle a multitude of tasks and Guest requests.</li><li>Computer proficiency in a Windows environment (Word, Excel, PowerPoint).</li><li>Ability to work cohesively with fellow colleagues as part of a team.</li><li>Ability to focus attention on guest needs, remaining calm and courteous at all times.</li></ul></div>

Assistant Concierge Manager

Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 <br/>
 <br/>
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 <br/>
 <br/>
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 As an Assistant Concierge Manager with us, your role is to execute the Service Promise to our Guests through the proper training provided and the Brands' Service Essentials. In order to deliver on this promise, it all starts with the right attitude and a smile. Your role is to make what seems to be impossible and unusual happen!
 <br/>
 <br/>
 <ul>
  <li>
   Overlook the daily operations of the whole Concierge department.
  </li>
  <li>
   Coach, lead, guide and direct the efforts of the team of Concierge Agents.
  </li>
  <li>
   Approve and adjust schedules as required based on business volume forecasts.
  </li>
  <li>
   Provide feedback, seizes training and coaching opportunities with Colleagues.
  </li>
  <li>
   Support training initiatives and provides a training role as required.
  </li>
  <li>
   Ensure everyone in the team is knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city and be able to provide accurate information to guests.
  </li>
  <li>
   Act as an ambassador of the hotel and provide assistance to variety of requests. Expected to make what seem to be impossible and unusual happen.
  </li>
  <li>
   Maintain a network of service providers for the efficient conduct in coordinating guest requirements.
  </li>
  <li>
   Ensure availability of printed materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests.
  </li>
  <li>
   Manage the facilitation of guest request relating to dining activities (both inside and outside of hotel), shows, recreation, tours, transport, florists, doctor, dentist, child care and any other services which are not available at the hotel.
  </li>
  <li>
   Respond to queries positively.
  </li>
  <li>
   Follow through all endorsements at the concierge and ensure completion.
  </li>
  <li>
   Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently.
  </li>
  <li>
   Be transparent and responsible on matters involving finances.
  </li>
  <li>
   Maintain absolute integrity and trustworthiness in the team.
  </li>
  <li>
   Adhere to the established financial guidelines and control all costs.
  </li>
  <li>
   Manage the daily documentation/recording of bills particularly filing of receipts.
  </li>
  <li>
   Manage all activities relating to Concierge and ensure that all transactions are performed in the best interest of the company.
  </li>
  <li>
   Monitor responsible use of all available systems and equipment in the hotel.
  </li>
  <li>
   Promotes and follows a safe work environment.
  </li>
  <li>
   Promotes and leads a service driven, results driven work environment.
  </li>
  <li>
   Follows departmental SOP's (Standard Operating Procedures) including all safety policies
  </li>
  <li>
   Promote all hotel services, offers and facilities and their operating hours.
  </li>
  <li>
   Other duties as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Passion for guest service
  </li>
  <li>
   Excellent written and verbal communication, interpersonal and leadership skills.
  </li>
  <li>
   Highly organized, results-oriented with the ability to be flexible and work well under pressure.
  </li>
  <li>
   Strong interpersonal and problem solving abilities.
  </li>
  <li>
   Highly responsible &amp; reliable.
  </li>
  <li>
   Fluency in English, secondary language preferred.
  </li>
  <li>
   Member of Les Cles D'Or is preferred.
  </li>
  <li>
   Minimum of 1 year previous proven Supervisory position or equivalent in a customer service industry.
  </li>
  <li>
   Must have the ability to handle a multitude of tasks and Guest requests.
  </li>
  <li>
   Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
  </li>
  <li>
   Ability to work cohesively with fellow colleagues as part of a team.
  </li>
  <li>
   Ability to focus attention on guest needs, remaining calm and courteous at all times.
  </li>
 </ul>
</div>


Explore 402+ Hotel concierge in Doha this January. Find roles across top companies and apply now to boost your career.

402 hotel concierge jobs IN Doha

Concierge

Concierge

Concierge

Concierge (Arabic Speaker)

DOOR HOST

Assistant Concierge Manager

Assistant Concierge Manager