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front desk supervisor

hotel housekeeping supervisor

Pullman Miami 2020

We are looking for individuals with great attention to detail to join our Housekeeping team as a Supervisor. The supervisor spends most of the shift inspecting guest rooms and public space to ensure cleanliness standards are achieved. This position also trains and onboards new employees to the department. The supervisor also motivates and inspires employees so they can achieve desired results.<ul><li>2 years of Rooms Dept Supervision mandatory (HSKP, FO, Guest Services)</li><li>Bilingual a plus</li></ul>Pay: $18.00 - $19.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Hotel Housekeeping Supervisor

Best Western Plus Miami Int'l Airport & Coral Gables

Job Overview Join our vibrant hospitality team as a Front Desk Agent, where your energy and enthusiasm will create memorable experiences for our guests. In this dynamic role, you&rsquo;ll be the first point of contact, providing exceptional guest services and ensuring smooth operations at the front desk. Your friendly demeanor, multitasking skills, and attention to detail will set the tone for a welcoming environment that keeps guests coming back. Whether managing reservations, handling guest inquiries, or coordinating with other departments, you&rsquo;ll play a vital role in delivering top-tier hospitality.Duties<ul><li>Welcome guests warmly and assist with check-in and check-out procedures efficiently</li><li>Manage multi-line phone systems to answer inquiries, make reservations, and provide information</li><li>Handle guest requests promptly, ensuring their needs are met with professionalism and care</li><li>Maintain accurate records of guest information, reservations, and billing details</li><li>Conduct night audits to reconcile daily transactions and ensure financial accuracy</li><li>Provide information about hotel amenities, local attractions, and services to enhance guest experiences</li><li>Collaborate with housekeeping and maintenance teams to address guest concerns and ensure room readiness</li></ul>Requirements<ul><li>Proven experience in hotel management or front desk operations within a hospitality environment</li><li>Strong customer service skills with a friendly, approachable attitude</li><li>Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively</li><li>Knowledge of hotel management systems and multi-line phone systems is preferred</li><li>Excellent phone etiquette and communication skills to handle guest interactions professionally</li><li>Ability to work flexible hours, including nights, weekends, and holidays as needed</li><li>Previous experience with night audits or guest relations roles is a plus</li></ul>Embark on a rewarding career where your hospitality expertise makes a difference! We value energetic professionals who thrive in fast-paced environments and are passionate about delivering outstanding guest experiences. Join us to be part of a team dedicated to excellence in hospitality management!Job Types: Full-time, Part-timePay: From $16.00 per hourExpected hours: 40 per weekBenefits:<ul><li>401(k)</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

Front Desk Agent

Vensure Employer Solutions

<div>
 
 Position Summary
 
 
 
 The
 
 Front Desk
 
 
 Associate
 
 is responsible for providing excellent customer service to guests and visitors, ensuring smooth check-ins, check-outs, and addressing any needs or concerns that arise. This position requires strong communication, organizational, and multitasking skills to manage the front desk operations efficiently and deliver a positive guest experience.
 
 
 
 Essential Duties And Responsibilities
 
 
 
 <ul>
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 Guest Reception and Hospitality: Welcome all guests with a warm, professional, and courteous demeanor upon arrival. Ensure a positive first impression and provide personalized service to enhance guest satisfaction.
 </li>
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 Check-In and Check-Out Procedures: Efficiently handle guest check-ins and check-outs, verifying identification, payment methods, and collecting necessary information to ensure accuracy and compliance with hotel policies.
 </li>
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 Guest Assistance and Requests: Support guests with room assignments, special requests, and general inquiries throughout their stay. Act as a point of contact for resolving issues and ensuring their needs are met in a timely and professional manner.
 </li>
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 Information and Concierge Services: Provide accurate information about hotel amenities, local attractions, dining options, transportation, and other available services. Offer assistance in making reservations and coordinating arrangements as needed.
 </li>
 <li>
 Communication and Coordination: Answer incoming phone calls and emails, addressing guest inquiries and requests promptly. Collaborate with housekeeping, maintenance, and other departments to ensure seamless guest experiences and resolve any concerns efficiently.
 </li>
 <li>
 Payment Processing and Billing: Process all payments securely using various methods including credit/debit cards, cash, and checks. Ensure accurate billing for room charges and additional services, resolving any discrepancies and providing receipts or invoices upon check-out.
 </li>
 </ul>
</div>

Front Desk - FL

SpringHill Suites Miami Airport South

<div>
 
 InnVentures Overview
 
 
 
 Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation's largest REIT's and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands.
 
 
 Location:
 
 
 SpringHill Suites Miami Airport South
 
 
 
 Overview
 
 
 
 Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Supervisor, you will be the first impression for our guests upon arrival and throughout their stay you will lead by example and champion the front desk staff to build lasting impressions and guest loyalty.
 
 
 We offer eligible employees a number of benefits to enhance their health and well-being:
 
 
 <ul>
 <li>
 Group insurance, including medical, dental, vision and company-paid life insurance
 </li>
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 Paid time off
 </li>
 <li>
 Company-matched 401(k) plan
 </li>
 <li>
 Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
 </li>
 <li>
 Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
 </li>
 <li>
 Get paid daily
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Assist with training, coaching and scheduling for the front office team.
 </li>
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 Ensure all guests are served promptly and courteously during all shifts.
 </li>
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 Apply problem solving skills to resolve guest issues to their satisfaction.
 </li>
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 Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
 </li>
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 Ensure all front desk checklists and programs are followed and review daily work to confirm it is error-free.
 </li>
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 Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
 </li>
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 Support the goals of the hotel through teamwork and collaboration with all departments.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Previous customer service experience in a fast-paced, guest-facing environment is ideal, as well as cash handling experience. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays.
</div>

Front Desk Supervisor

Pullman Miami Airport

<div>Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About our property:
At the Pullman Miami Airport we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a Resort that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Pullman Miami Airport can mean for you!
What you will have an opportunity to do:
Come grow with us as the leader this unique and busy hotel near Miami International Airport!
<div><div><div><div><div><div><div><div><div>Pyramid Global is an international leader in hospitality and a place you can grow your career internally. We offer competitive salaries, bonus potential, matching 401k, medical, dental, vision, and PTO, along with many other benefits. We are people focused with a CARE culture at the center of everything we do! Join us in creating exceptional guest experiences and enjoy being part of the Pyramid Global family.
Responsibilities: As the General Manager, you will be responsible for the overall operations, strategy, and growth of the hotel. This role requires strong leadership, strategic thinking, and exceptional management skills to ensure the hotel's success in delivering exceptional guest experiences, maintaining operational efficiency, and achieving financial goals.
Strategic Leadership:<ul><li>
Develop and execute a comprehensive strategic plan to drive the hotel's growth and profitability.</li><li>
Identify market trends, customer preferences, and competitive landscape to make informed business decisions.</li><li>
Set long-term goals and objectives for the hotel and work towards achieving them.</li></ul>
Team Leadership:<ul><li>
Lead a diverse team of department heads and staff, fostering a collaborative and motivated work environment.</li><li>
Provide guidance, mentoring, and development opportunities to team members.</li><li>
Encourage teamwork and open communication across all departments.</li></ul>
Operations Management:<ul><li>
Oversee all operational departments including front office, housekeeping, food and beverage, banquets, maintenance, and more.</li><li>
Ensure smooth day-to-day operations by implementing efficient processes and procedures.</li><li>
Monitor service quality to maintain the highest standards of guest satisfaction.</li></ul>
Financial Management:<ul><li>
Create and manage the hotel's budget, allocating resources appropriately to various departments.</li><li>
Monitor financial performance, analyze variances, and implement corrective actions as needed.</li><li>
Drive revenue generation through strategic pricing, upselling, and innovative offerings.</li></ul>
Guest Experience:<ul><li>
Foster a guest-centric culture throughout the hotel, prioritizing personalized service and exceptional experiences.</li><li>
Address guest concerns and feedback promptly, striving for continuous improvement.</li><li>
Implement initiatives to enhance guest satisfaction and loyalty.</li></ul>
Facilities Management:<ul><li>
Ensure the maintenance and enhancement of the hotel's physical assets, including accommodations, amenities, and common areas.</li><li>
Implement sustainability initiatives to minimize the hotel's environmental impact.</li><li>
Strong management of capital projects.</li></ul>
Regulatory Compliance:<ul><li>
Stay updated on local and national regulations related to the hospitality industry and ensure the hotel's compliance.</li><li>
Maintain health and safety standards for guests and staff.</li></ul>
Our Culture: Empowered to Make a Difference<ul><li>
At Pyramid Global, we value, support, and recognize the unique contributions of each team member.</li><li>
Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.</li></ul>
Our Values: People First, Integrity, Excellence<ul><li>
People First: A talented, diverse, and passionate team working together with respect.</li><li>
Integrity: Honesty and accountability to ourselves and colleagues.</li><li>
Excellence: Surpassing expectations through dedication and innovation.</li></ul></div></div></div></div></div></div></div></div></div>
What are we looking for?
To succeed in this role, you should have:<div><div><div><div><div><div><div><div><div><ul><li>
A proven track record as a successful leader as a hotel or resort General Manager or Managing Director role.</li><li>
Large full-service airport property experience preferred.</li><li>
A minimum of 7 years of hospitality experience showing progressive growth.</li><li>
A college degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality, or Travel &amp; Tourism Management.</li><li>
Exceptional leadership and communication skills.</li><li>
Problem-solving abilities and critical thinking skills.</li><li>
Commitment to meeting all deadlines.</li><li>
The flexibility to adapt to varying shifts, including weekends and holidays.</li><li>
A commitment to maintaining a positive and organized work environment.</li></ul></div></div></div></div></div></div></div></div></div>
Compensation:
$160000<ul><li></li></ul>$190000
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.<h3 class="jobSectionHeader">
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years &amp; depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.</h3></div>

GENERAL MANAGER

Sheraton

<div>General Job Description<ul><li>Clean guest rooms and suites to ensure highest standards of cleanliness and service. Responsible for reporting any maintenance deficiencies and handling guests&rsquo; requests. Ensures the confidentiality and security of all guest rooms and suites. Be familiar with all hotel services to respond to guest inquiries accurately. Maintain complete knowledge of and comply with departmental policies, services, procedures and standards. Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.</li><li>Keep buildings in clean and orderly condition. Perform heavy cleaning duties, such as cleaning floors, shampooing rugs, washing walls and glass, and removing trash. Duties may include tending furnace and boiler, performing routine maintenance activities, notifying management of need for repairs, and cleaning debris from sidewalk.</li><li>Attend to the cleaning process of hotel linens to ensure guests and associates experience a clean hotel.</li></ul>
Descripci&oacute;n general del trabajo<ul><li>Limpie las habitaciones y suites para garantizar los m&aacute;s altos est&aacute;ndares de limpieza y servicio. Responsable de informar cualquier deficiencia de mantenimiento y manejar las solicitudes de los hu&eacute;spedes. Garantiza la confidencialidad y seguridad de todas las habitaciones y suites. Familiar&iacute;cese con todos los servicios del hotel para responder con precisi&oacute;n a las consultas de los hu&eacute;spedes. Mantener un conocimiento completo y cumplir con las pol&iacute;ticas, servicios, procedimientos y est&aacute;ndares departamentales. Use productos qu&iacute;micos de limpieza correctos para las superficies designadas, de acuerdo con las regulaciones de OSHA y los requisitos del hotel.</li><li>Mantener los edificios en condiciones limpias y ordenadas. Realice tareas de limpieza pesadas, como limpiar pisos, lavar alfombras, lavar paredes y vidrio, y eliminar la basura. Las tareas pueden incluir el cuidado del horno y la caldera, la realizaci&oacute;n de actividades de mantenimiento de rutina, la notificaci&oacute;n a la gerencia de la necesidad de reparaciones y la limpieza de escombros de la acera.</li><li>Asista al proceso de limpieza de la ropa de cama del hotel para garantizar que los hu&eacute;spedes y asociados experimenten un hotel limpio.</li></ul>
This private employer offers a Competitive Compensation, Benefits Package and Opportunity for Career Growth.
Benefits include:
Healthcare Insurance (Medical, Dental &amp; Vision)
401(k) Plan
STD &amp; LTD
Life Insurance
Wellness Program
Vacation/Paid Time Off
Tuition Assistance
Discounted Hotel Room Rates
Community Service Program</div>

Housekeeping Attendant

<div>General Job Description
Keep buildings in clean and orderly condition. Perform heavy cleaning duties, such as cleaning floors, shampooing rugs, washing walls and glass, and removing trash. Duties may include tending furnace and boiler, performing routine maintenance activities, notifying management of need for repairs, and cleaning debris from sidewalk.
Attend to the cleaning process of hotel linens to ensure guests and associates experience a clean hotel.
This private employer offers a Competitive Compensation, Benefits Package and Opportunity for Career Growth.
Benefits include:
Healthcare Insurance (Medical, Dental &amp; Vision)
401(k) Plan
STD &amp; LTD
Life Insurance
Wellness Program
Vacation/Paid Time Off
Tuition Assistance
Discounted Hotel Room Rates
Community Service Program
Training &amp; Development</div>

Houseperson

Explore 28+ Hotel housekeeping supervisor in Miami this March. Find roles across top companies and apply now to boost your career.