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cluster reservations agent

hotel reservations manager

Cluster Inter. Hotels

To manage the daily operations and efficient running of the Reservations Department.<ul><li>Provide direction and leadership to Reservations team, assisting them to achieve their potential and achieve overall departmental objectives.</li><li>To drive the team to achieve goals (Revenue and Quality targets, i.e. Up selling, GSM, Test calls, etc.) and develop new ideas to improve processes</li><li>To demonstrate an in depth knowledge and understanding of Hotel systems to include and not limited to Opera ORS, Opera PMS, CRM, etc.</li><li>To ensure all administrative procedures are completed accurately and in accordance with the departmental and Hotel guidelines</li><li>To ensure Guests&rsquo; profiles are updated and merged regularly according to the Company SOP&rsquo;s</li><li>To ensure accurate, up to date contract information, rate agreements, data input into Opera Reservation System, for both existing and new clients</li></ul>Pay: BD400.000 - BD500.000 per monthExperience:<ul><li>Hotel Reservations Manager : 2 years (Required)</li><li>OPERA PMS: 3 years (Required)</li></ul>Work Location: In person

Hotel Reservations Manager

Understands and anticipates guest needs and requirements; intuitive understanding of individual preferences, adopting a proactive service orientation to address needs before they are expressed, and adapting communication skills to interpret verbal and non-verbal cues. The goal is to transform service interactions into personalized and memorable experiences, exceeding guest expectations. &bull; Provides an exceptional call experience to all callers by being informed, efficient and intuitive during the call process. &bull; Possess a sales-oriented attitude, maximizing sales, occupancy and room rates as well as upselling all aspects of the hotel. Strive towards direct booking conversion and minimize cost of sales. &bull; Knows the selling status, rates, and benefits of all packages plans and determines room rates based on the selling tactics of the hotel. &bull; Input and update reservations from all booking channels, ensuring that all relevant information is included in the booking and that any special requests or requirements are communicated to relevant departments. &bull; Handles daily correspondence and responds to inquiries in a timely manner. &bull; Keeps up to date with hotel facilities and amenities, ensuring the hotel benefits arPay: BD190.000 - BD200.000 per monthExperience:<ul><li>Hotel Reservations : 1 year (Required)</li></ul>Work Location: In person

Hotel Reservation Agent

<ul><li>Answer phone calls and attend to guests' requests to book rooms or events at the hotel.</li><li>Check on the internal booking system and make the booking for the guest.</li><li>Obtain payment information and run credit/debit card payments when required.</li><li>Assist guests with booking transport such as taxis and giving directions where required.</li><li>Liaise with the other Reservations staff in the team and provide detailed handovers so that the next shift runs smoothly.</li><li>Send and receive emails and monitor the inbox for bookings.</li><li>Take and manage online booking through the online booking system.</li><li>Provide outstanding customer service to all guests at all times.</li><li>Follow up with guests who may have had an issue with online or telephone bookings.</li><li>Manage the booking schedule effectively.</li><li>Arrange or rearrange dates with clients when there is no space for their selected dates.</li><li>Ensure management and receptionist staff are kept up-to-date with bookings.</li></ul>Pay: BD200.000 per monthExperience:<ul><li>Hotel Reservations : 1 year (Preferred)</li><li>Opera Hotel PMS: 1 year (Preferred)</li></ul>Work Location: In person

Cluster Reservations Agent

<ul><li>Answering incoming telephone calls from prospective and existing guests</li><li>Assisting guests with hotel reservations</li><li>Assigning rooms and suites to guests</li><li>Processing credit card transactions for lodging, room service and other hotel costs</li><li>Transferring phone calls to guest rooms</li><li>Providing guests with wake-up phone calls</li><li>Assisting with guest requests and complaints</li><li>Maintaining accurate records of guest charges (room service, pay-per-view, spa services, etc.)</li></ul>Pay: BD170.000 - BD180.000 per monthWork Location: In person

Receptionist

Hilton

<div>
 Position Purpose
 
 
 To a) support the Head Chef in successfully managing the kitchen &amp; stewarding processes and b) ensure optimal cash profit from safe, high quality meal production in their areas of responsibility.
 
 
 Duties &amp; Key Responsibilities
 
 
 Being a Great Team Member
 
 
 <ul>
 <li>
 Come to work every day with a smile on your face 😊
 </li>
 <li>
 Be a reliable and motivated member of the Food Operations team and a role model for others
 </li>
 <li>
 Communicate clearly and constructively with other team members to help deliver great guest experiences at our hotel
 </li>
 <li>
 Always deliver &lsquo;fair share&rsquo; in team tasks and support colleagues whose workload may temporarily be heavy
 </li>
 <li>
 Every 6 months, rotate to a new &lsquo;Champion&rsquo; area (e.g. Food Safety, Training, CleanStay, rostering) &ndash; our supervisors and Chefs de Partie are responsible for taking ownership of their specialist area and ensuring the hotel is meeting and exceeding expectations in relation to this
 </li>
 <li>
 Coach &amp; train 2 &ndash; 4 Food Operations Team Members, as assigned on a rotating six month schedule
 </li>
 <li>
 In regular (e.g., monthly) departmental leadership meetings, update HOD and/or Team Leader on the performance and progress of &lsquo;coachees&rsquo; and suggest development opportunities for them in the coming months.
 </li>
 <li>
 On-board and supervise assigned &lsquo;coachee&rsquo; team members, ensuring execution of agreed development or performance improvement actions
 </li>
 <li>
 Give praise to high performers on your shifts and show recognition on the spot
 </li>
 <li>
 Provide constructive suggestions/feedback to your Line Manager on products, processes and procedures to contribute to our continuous improvement efforts
 </li>
 <li>
 Be aware of planned team meetings and learning sessions and attend as required
 </li>
 <li>
 Volunteer to participate in company campaigns like Travel with Purpose or TM committees
 </li>
 <li>
 Execute any duties as assigned by the Chief Host&amp; Food Operations Manager
 
 
 
 </li>
 </ul>
 Chef de Partie Specifics
 
 
 <ul>
 <li>
 Be responsible for the management of the assigned kitchen &amp; stewarding area(s) on your shift and the entire kitchen in the absence of the Food Operations Manager
 </li>
 <li>
 Prepare hot and cold food menu items and oversee the preparation of food in assigned kitchen areas during assigned shifts
 </li>
 <li>
 Ensure that all assigned kitchen work areas can deliver the pre-service and service tasks effectively &amp; efficiently, to the required standard, and in line with HACCP standards
 </li>
 <li>
 Visually check the food quality produced during assigned shifts, personally deliver some of the orders to guests and actively ask for feedback
 </li>
 <li>
 Assist the Head Chef in overseeing cleanliness and sanitation in all kitchen &amp; stewarding areas.
 </li>
 <li>
 Help ensure that all team members in Food Operations understand their purpose and are fully equipped with the tools, skills, behaviours, and knowledge required to deliver high quality and efficient meal production
 </li>
 <li>
 Train new Food Operations TMs on processes, products and meal production as per guidance of the Food Operations Manager
 </li>
 <li>
 Hold pre and post shift briefs with the Food Operations team and apply learning during the next shift in the absence of the Food Operations Manager
 </li>
 <li>
 Support the Food Operations Manager in planning, offering and conducting regular trainings on food/kitchen hygiene, and menu offerings for F&amp;B and FO Hosts
 </li>
 <li>
 Preparation of different types of dough, batters, fillings, and creams.
 </li>
 <li>
 Judging the quantity and quality of ingredients needed for pastries, cakes, and desserts.
 </li>
 <li>
 Decorating and plating desserts according to appropriate designs and standards.
 </li>
 <li>
 Maintaining cleanliness, safety, and hygiene in the pastry kitchen.
 </li>
 <li>
 Coordinating with the head chef to receive instructions and organize the work process.
 </li>
 <li>
 Monitoring the inventory and ensuring the availability of necessary ingredients and equipment&rsquo;s.
 </li>
 <li>
 Updating menus and suggesting new pastry items to attract guests.
 </li>
 <li>
 Observing and following the established recipes and procedures to maintain consistency in the product quality.
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Chef de Partie serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 A minimum of 2 years of previous experience as a Chef de Partie or strong experience as a Demi Chef de Partie role
 </li>
 <li>
 A current, valid, and relevant trade commercial cookery qualification (proof may be required)
 </li>
 <li>
 Strong coaching skills
 </li>
 <li>
 Ability and desire to motivate teams
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 NVQ Level 3
 </li>
 <li>
 Achieved Basic Food Hygiene Certificate
 </li>
 <li>
 Supervisory experience
 </li>
 <li>
 Positive attitude
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Ability to work on own or in teams
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous kitchen experience in similar role
 </li>
 <li>
 Intermediate Food Hygiene
 </li>
 <li>
 Knowledge of current food trends
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Garden Inn Bahrain Bay
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Garden Inn
 
 
 
 Job
 
 
 
 Culinary
</div>

Chef de Partie (Pastry)

Raffles

<div>Company Description 
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as &quot;The Palace of the Secret Garden.&quot; With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations. 
Job Description 
<ul><li>
Greet guests at the limousine and ensure that they are escorted safely to their Hotel room.</li></ul> 
<ul><li>
Greet guests on arrival at the hotel and conduct check-in and registration procedures.</li></ul> 
<ul><li>
Check suites prior to guest check-in to ensure they are clean, properly equipped and in high standard of maintenance.</li></ul> 
<ul><li>
Implement and maintain guest guest recognition program.</li></ul> 
<ul><li>
Handle guests complaints, inquiries, and comments, log them and initiate appropriate action and follow-up.</li></ul> 
<ul><li>
Maintain an up to date files and information on tours, sightseeing and points of general interest and make the necessary bookings when requested.</li></ul> 
<ul><li>
Conduct inspection of the public areas of the main lobby ensuring high standard of cleanliness and maintenance and initiating appropriate action where necessary.</li></ul> 
<ul><li>
Upsell all hotel rooms, spa, gallery and F&amp;B outlets.</li></ul> 
<ul><li>
Entertain guests when appropriate.</li></ul> 
<ul><li>
Assist the cashiers with guest billing procedures.</li></ul> 
<ul><li>
Ensure that guest check out arrangements are in order, and to bid guests farewell.</li></ul> 
<ul><li>
Carry out administrative requirements as directed.</li></ul>
General<ul><li>
Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.</li></ul> 
<ul><li>
Performs additional duties as directed by supervisors.</li></ul> 
<ul><li>
Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.</li></ul> 
<ul><li>
Is fully conversant with al health and safety, fire and emergency procedures.</li></ul> 
<ul><li>
Maintains a high standard of personal hygiene, dress, uniform, and body language.</li></ul> 
<ul><li>
Is polite and professional in any situation where the image or reputation of the hotel is represented.</li></ul> 
<ul><li>
Attends meetings and training as required by supervisors.</li></ul> 
<ul><li>
Ensures that all activities are carried out honestly, ethically and within the parameters of local law.</li></ul> 
<ul><li>
Interacts with guests actively soliciting feedback.</li></ul> 
Qualifications 
What will you bring to this role?<ul><li>
Fluent in English (written and spoken); proficient in Russian</li><li>
Previous experience in Guest Relations, Front Office, or luxury hospitality preferred</li><li>
Excellent communication and interpersonal skills with a naturally engaging personality</li><li>
Strong problem-solving abilities and emotional intelligence</li><li>
Ability to remain calm, professional, and detail-oriented under pressure</li><li>
Proficiency in Opera PMS or similar hotel management systems is an advantage</li><li>
Passion for creating exceptional guest experiences and meaningful connections</li></ul> 

Additional Information 
<ul><li>
Opportunity to join the first Raffles in Bahrain</li><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities.</li></ul></div>

Guest Experience Agent

Swiss-Belresidences Juffair

Duties and Responsibilities&middot; Develop and oversee all functions of the Engineering Division.&middot; Ensure all compliance issues are adhered to with regard to building inspections, safety and security, etc.&middot; Maintain current licenses and permits as prescribed by your jurisdiction for your division.&middot; Develop the annual budget and targets for areas under your supervision.&middot; Prepare and produce detailed financial reports as required in a timely fashion.&middot; Use various financial management skills to analyse performance results to identify profitability shortfalls or opportunities to reduce costs, improve overall profitability and meet budget goals.&middot; Ensure departments under your supervision are managed to control costs and meet budget goals.&middot; Provide ongoing communication to all areas within your division regarding policies, programmes and procedures.&middot; Ensure all operating procedures are properly implemented within your division.&middot; Review and modify operating manuals within your division as required.&middot; Conduct regular walkthroughs of public areas, back-of-house areas and guestrooms to ensure the proper working function of equipment and systems and to ensure all FF&amp;E are in good condition.&middot; Oversee the routine testing and maintenance of the Hotel&rsquo;s electrical, mechanical, plumbing, fire detection, fire prevention, security systems, elevators and other Hotel equipment and monitor their efficiency and utilisation.&middot; Oversee the routine maintenance of Hotel FF&amp;E.&middot; Oversee the routine service and chemical maintenance of the Hotel swimming pool, if not serviced by a contractor.&middot; Oversee the maintenance of the building exterior, if not serviced by a contractor (e.g. lawn care, painting, etc.).&middot; Prioritise, troubleshoot or schedule work as appropriate to meet business needs for ad hoc maintenance projects.&middot; Maintain accurate records of all building system maintenance and routine inspections.&middot; Work with the Housekeeping Department to develop and maintain a preventive maintenance programme for all equipment installations, building ground, furniture and fixtures to ensure maximum utilisation, minimum breakdown and high standards of quality.&middot; Monitor and evaluate Hotel energy and water use to highlight areas for inefficiencies or opportunities where resource use can be reduced to reduce utility costs and improve the Hotel&rsquo;s sustainability measures.&middot; Maintain a complete up to date file of Hotel floor plans, technical drawings, manuals for buildings, grounds and all equipment contained within the Hotel.&middot; Manage department expenses as per budget requirements by overseeing payroll and purchasing and recommending corrective actions as necessary.&middot; Oversee all purchasing, receiving and inventory practices and exercise risk management to prevent improper handling, damage, spoilage or theft of inventory items.&middot; Review and negotiate tender documents and vendor contracts as necessary.&middot; Obtain information and knowledge to keep abreast of industry practice, technological and advancement, new methods, equipment and materials.&middot; Oversee maintenance tasks of third party contractors as required.&middot; Ensure the best candidates fill vacancies by participating in the recruitment process of Employees under your supervision.&middot; Develop and constantly review the succession plan within your division and develop cross training and professional development programmes for the advancement of potential Supervisors and Managers.&middot; Conduct regular performance appraisals for Managers and Supervisors to assess employment eligibility during their probation period, and opportunities for development throughout their career with the Hotel and SBI.&middot; Ensure Managers within your division are properly carrying out probationary reviews and performance appraisals as required and review all appraisals for underperforming Employees.&middot; Identify training opportunities and ensure training objectives are met in areas under your supervision.&middot; Address issues with regard to Employee misconduct and disciplinary action as per HR procedures.&middot; Manage the schedule for Managers and Supervisors in your division to ensure proper coverage to meet business needs.&middot; Review payroll costs for your division and make recommendations where appropriate.&middot; Attend and coordinate regular meetings including Executive Committee meetings and Department Head meetings within your division.&middot; Be a lead member in the Hotel&rsquo;s Green Team with the goal of reducing resource use and utility costs.&middot; Maintain a complete understanding of the Employee Handbook and adhere to regulations contained therein.&middot; Maintain a complete understanding of the Hotel&rsquo;s policy relating to fire, safety and health, and ensure all precautions are taken to safeguard against incidents for areas under your supervision.&middot; Perform other assignments to meet business needs as directed by your superiors.Job Types: Full-time, Permanent, ContractPay: BD500.000 - BD600.000 per month

Assistant Chief Engineer – MEP | Bahrain & GCC Experience

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