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household goods agent

Nippon Express

<div>Overview:
<div>
Nippon Express Company, Ltd. (&ldquo;NX&rdquo;) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world.</div><div>
Nippon Express U.S.A., Inc. (&ldquo;NEU&rdquo;) was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.</div>
Responsibilities:
<div>
Ability to effectively communicate with the customer to properly prepare necessary documents to coordinate a residential or organizational move.</div><ul><li>
Customer Service; ability to effectively communication by email or phone with the customer to complete necessary documents required to coordinate the move</li><li>
Ensure all documentation relating to shipment is properly completed as required</li><li>
Interact closely with the moving team in preparation of the customer goods</li><li>
Coordinate with the moving team to ensure proper packing, unpacking, removing and loading of customer&rsquo;s goods</li><li>
Making surveys and quotes to customers</li><li>
Establish and maintain a professional working relationship with the moving team</li><li>
General business support function as assigned</li><li>
Willing to travel within Florida</li></ul><div>
Hourly Compensation Rate: $21.00 - $25.00</div>
Qualifications:
<ul><li>Bilingual English/ Japanese; ability to read, write &amp; speak English and Japanese</li><li>
Computer skills to include data entry and the use of Microsoft Word, Excel and Outlook</li><li>
Ability to clearly communication directions to the driver and moving team</li><li>
Ability to work overtime to meet the customer needs</li><li>
Strong customer service skills</li><li>
At least 1 year of experience in customer service</li></ul><div>
This range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law. At NEU, it is not typical for an individual to be hired at or near the top of the range for the role.</div><div></div><div> 
Organization Relationships:</div><div>
Will work with all levels in the organization as well as Customers.</div><div></div><div> 
Work Environment:</div><div>
(With or without accommodations) This position is predominantly sedentary office work, which involves sitting, typing, filing, and conversing on the phone.</div><div></div><div> 
This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities and working conditions of the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.</div><div></div><div> 
Nippon Express offers a generous Employee Benefits Package including:</div><ul><li>
Medical, Dental, and Vision beginning the 1st of the month after 30 days.</li><li>
401k with a company match</li><li>
Flexible Spending Accounts, HSA, Life and Accidental Death &amp; Dismemberment Insurance, Short &amp; Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.</li><li>
Generous Vacation and Sick time.</li></ul><div></div><div> 
Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div></div>

Household Goods Agent

Trivium

<div>Location: Downtown Miami, FL (On-site / Local Applicants Only) Schedule: Monday &ndash; Friday, 9:00 AM &ndash; 5:00 PM | Full-Time | High-Impact
About the Role
We are seeking an exceptional Life Manager / Executive Assistant to support Mina Elias, a high-performing individual, who owns many businesses across multiple industries. The ideal candidate will be his right-hand supporting him in all aspects of his life, including business, personal and travel among other responsibilities, and will support both him and his wife.
This is a strong execution and management role, where you will be working with over 90 employees across multiple organizations he owns, handling many different tasks. It is a very dynamic role with incredibly high impact, as you will be helping drive these businesses forward with Mina and improving his life.
If you are a high-ownership operator who thrives in solving problems and facing challenges in a fast-paced environment, you will love this role. This position can grow into a Chief of Staff.
Key ResponsibilitiesExecutive &amp; Business Support<ul><li>
Calendar &amp; Workflow: Manage complex calendars, appointments, and high-level business logistics to maximize productivity.</li><li>
Communication &amp; Triage: Conduct inbox triage and handle sensitive communications with precision.</li><li>
Deal Execution: Handle the sales pipeline and deal execution using HubSpot, PandaDoc, and Docusign.</li><li>
Operational Filter: Track requests from internal teams, ensure Mina reviews key items, and coordinate cross-functional meetings with rigorous follow-ups.</li><li>
Project Management: Lead special projects from ideation to execution, ensuring business entities stay on track.</li></ul>
Travel &amp; Logistics Management<ul><li>
Complex Planning: Plan and book high-end, luxury international travel itineraries across multiple time zones.</li><li>
Optimization: Use loyalty programs, concierge bookings, and detailed agendas to optimize every trip.</li><li>
Retreats &amp; Experiences: Manage multi-week personal trips, retreats, and unique travel experiences with prepared contingency plans.</li><li>
Documentation: Prepare detailed travel planning documents, logistics trackers, and international travel requirements.</li></ul>
Personal Operations &amp; Household Management<ul><li>
Household Staff: Coordinate household logistics including the house manager, vendors, cleaners, and service providers; manage maintenance schedules.</li><li>
Financials: Manage personal financial transactions and vendor relationships.</li><li>
Lifestyle Coordination: Organize wellness appointments, dining, events, social plans, and grocery/household requests.</li><li>
Partner Liaison: Work closely with Mina&rsquo;s partner to ensure all personal priorities are addressed seamlessly.</li></ul>
Systems &amp; Innovation<ul><li>
Efficiency Tools: Introduce and refine systems using ClickUp, Slack, and AI tools to increase visibility.</li><li>
Documentation: Build and maintain operational trackers, SOPs, and recurring process documentation.</li></ul>
Continuous Improvement<ul><li>
This role is continuously evolving and different things will be required from time to time and over time. The main goal is to buy back Mina&rsquo;s time.</li></ul> 
Requirements 
<ul><li>
Experience: 3+ years in a combined Executive Assistant / Personal Assistant / Life Manager role, preferably in a high-growth startup or entrepreneurial environment.</li><li>
Technical Savvy: High AI utilization especially Claude. Expert in GSuite, Slack, CRM platforms, Project management ie ClickUp and Notion and spreadsheets.</li><li>
Logistics Expert: Advanced international travel planning and high-level coordination skills.</li><li>
Local Assets: Must live in Miami, have a valid driver&rsquo;s license, and own a car.</li><li>
Traits: Proactive, solution-oriented, and &quot;thick-skinned.&quot; You must be comfortable giving structured feedback and handling rapid task-switching. You need to be a competitor who&rsquo;s hungry and loves to dominate.</li></ul> 

Benefits 
 
Why This Role (Compensation &amp; Benefits)<ul><li>
Salary: $70,000 &ndash; $90,000 per year (with performance-based increases).</li><li>
Health Insurance: Anthem Blue Cross Platinum PPO (0 Deductible).</li><li>
Time Off: 36 PTO days each year.</li><li>
Growth: Direct mentorship and a clear path to grow into a Chief of Staff position.</li><li>
Network: Exposure to high-impact leaders and unique travel opportunities.</li></ul>
Important Notes
This position requires complete discretion and confidentiality. Candidates who succeed here are those who enjoy managing complexity and operating with a high level of ownership in a dynamic, sometimes chaotic environment.</div>

Life Manager & Executive Assistant to CEO

Carnival Cruise Line

<div>The Global Gaming Guest Services Agent is a shoreside role within Global Guest Insights &amp; Support in the Marketing organization. This position is responsible for delivering timely, professional support to casino guests before, during, and after each voyage, ensuring inquiries, requests, and concerns are resolved with accuracy and care. 
The agent exercises sound judgment when making comping and service decisions in alignment with company guidelines, leveraging onboard gaming activity and qualifying factors to ensure consistency, fairness, and an elevated guest experience. Serving as a central point of contact, the agent partners closely with cross‑functional teams including Reservations, Revenue, and shipboard casino operations, providing accurate guest information and proactive communication to support seamless casino programs and operations. 
In addition to daily guest support, the agent contributes to continuous process improvements and service excellence. Success in this role is measured by adherence to service level agreements (SLAs), accuracy of documentation and decisions, and contributions to key performance indicators such as backlog reduction and first‑contact resolution. and support targeted improvement initiatives aligned with Clinical Services priorities. 
Essential Functions:<ul><li>
Processes guest support for Win/Loss statements, W‑2G and 1099 statements, Lines of Credit, gaming wallet balances, and general casino‑related inquiries across all brands. Prepares, updates, and distributes weekly reports, guest lists, and casino credit lists, ensuring accuracy and timely delivery across all fleets. Supports continuous process improvements to enhance clarity, efficiency, and operational effectiveness. Serves as a backup resource for CRM (Zendesk) and ticketing platforms, assisting with system maintenance, updates, and operational needs as required. Consistently meets established service level agreements (SLAs), maintaining performance standards above 75% while delivering accurate, high‑quality guest service.</li><li>
Resolves escalated issues from reservations and shipboard casino teams related to casino offers, comp eligibility, and guest service concerns. Exercises sound judgment when evaluating exceptions, ensuring decisions align with company guidelines while supporting a positive guest experience. Provides guidance to internal partners by clarifying policies, explaining comp decisions, and reinforcing best practices. Identifies recurring issues or trends and escalates opportunities for process enhancements, system improvements, or targeted training to reduce repeat escalations and improve operational efficiency. Responsible to identifying patterns in escalations and document system errors and communication gaps. Examples include resolving disputed or missing casino offers/perks, reviewing comp eligibility based on guest play, correcting inaccuracies impacting guest benefits, addressing service recovery concerns, guest account or gaming wallet issues.</li><li>
Develops and maintains documented workflows and reference materials to support peer training and knowledge sharing supporting procedural guidance, workflow improvements, and a collaborative, guest‑focused team environment.</li></ul> 
Knowledge, Skills &amp; Abilities:<ul><li>
Scope: The Agent, Global Gaming Guest Services serves as the primary shore‑side support for casino guests across the fleet, ensuring consistent service before and after each voyage. The role works closely with shipboard Casino and multiple shore‑side teams&mdash;including Reservations, Casino Marketing, and Finance&mdash;to process casino‑related requests, apply comping and credit guidelines accurately, and support guest satisfaction for our casino guests. In addition to direct guest support, the agent helps maintain operational accuracy, reporting, and systems (including backup administrative assistance with CRM/ticketing systems), acting as a key link between ship and shore to ensure alignment and smooth execution of our casino programs. Decision‑making and supporting Clinical Services in advancing excellence in practice.</li><li>
Problem solving: The role requires the ability to assess guest issues that often involve incomplete information, conflicting recollections, disputes, or time‑sensitive situations. The agent must interpret casino policies, review account activity, verify play history, and evaluate eligibility for offers or comps while maintaining fairness and consistency. Situations may involve coordinating with shipboard teams across different time zones, anticipating operational challenges, and resolving escalations from Reservations or casino leadership. The agent is expected to analyze data from multiple systems, identify discrepancies, and determine appropriate solutions that balance guest satisfaction with adherence to company guidelines. This requires sound judgment, attention to detail, and the ability to navigate ambiguity while upholding casino compliance standards.</li><li>
Impact: The Global Gaming Guest Services Agent has a direct impact on guest satisfaction, casino program effectiveness, and the overall reputation of Global Gaming Operations. The agent&rsquo;s ability to meet and exceed established service level agreements (SLAs) directly influences response and resolution times, guest confidence, and overall service quality. Serving as a key connection point between shipboard Casino and multiple shoreside departments, the agent supports compliance with casino policies and contributes to the seamless execution of casino information across all brands. By ensuring the accurate and timely processing of casino offers, credit requests, and pre/post‑voyage inquiries, the role supports casino initiatives while upholding service standards across the fleet. The quality, accuracy, and timeliness of the agent&rsquo;s work play a critical role in shaping guest loyalty, enhancing the onboard experience, and supporting the effectiveness of casino marketing efforts globally.</li><li>
Teamwork/cross functional collaboration: The Global Gaming Guest Services Agent collaborates closely with shipboard Casino and multiple shore side departments across all brands, including Accounting, Casino Events, Marketing, and the Call Center, to support seamless casino operations and guest service. The role requires clear, professional communication, strong coordination skills, and the ability to manage expectations while navigating established policies and casino processes. The agent works cross‑functionally to exchange accurate information, resolve inquiries, and support shared operational goals. Through consistent collaboration and attention to detail, the agent helps uphold service standards and ensures alignment across the broader Global Gaming Operations.</li></ul> 
For all roles:<ul><li>
Knowledge: Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques.</li><li>
Skills: Strong time management and organizational skills</li><li>
Abilities: Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks.</li></ul> 
Qualifications:
The role requires a strong foundation in guest facing service within fast paced, high volume environments, with demonstrated ability to handle sensitive or complex customer issues with professionalism and accuracy. Candidates must have solid knowledge of customer service best practices, including managing inquiries across multiple channels, navigating ambiguous situations, and applying policy-based decision making. Experience working with CRM or ticketing systems, as well as familiarity with operational workflows that involve cross‑department coordination, is critical. The role also requires comfort interpreting financial, transactional, or account-based information to support casino‑related processes. Success in this position depends on the ability to communicate clearly, maintain composure under pressure, and deliver consistent, detail-oriented support that aligns with organizational standards
These qualifications represent the minimum, auditable requirements needed to successfully perform the duties of the role and to be eligible for recruitment or continued employment.<ul><li>
High school diploma or equivalent.</li><li>
Minimum of two years of experience in customer service, hospitality, or cruise‑related roles.</li><li>
Strong written and verbal communication skills.</li><li>
Proficiency with basic computer systems, CRM/ticketing platforms, and Microsoft Office applications.</li><li>
Ability to work in a fast‑paced, dynamic environment and adapt to ambiguity.</li><li>
Strong attention to detail and accuracy when handling guest information, financial data, or casino‑related documentation.</li><li>
Zendesk platform experience preferred.</li></ul> 
Travel: No or very little travel likely
Work Conditions: May be requested to work a different shift..
Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. 
This position is classified as &ldquo;remote.&rdquo; As a remote role, it allows employees to work full-time from their home. It may also require regular travel to Carnival headquarters in Miami, FL for in-office collaboration. Sourcing of candidates is primarily done in Carnival&rsquo;s remote hubs of Orlando, Tampa, Atlanta, Houston, and Dallas. If the search is extended past those areas, candidates must be located in one of the following U.S. states: FL, GA, TX and NC
Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.
At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival&rsquo;s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:<ul><li>
Health Benefits:<ul><li>
Cost-effective medical, dental and vision plans</li><li>
Employee Assistance Program and other mental health resources</li><li>
Additional programs include company paid term life insurance and disability coverage</li></ul></li><li>
Financial Benefits:<ul><li>
401(k) plan that includes a company match</li><li>
Employee Stock Purchase plan</li></ul></li><li>
Paid Time Off<ul><li>
Holidays &ndash; All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee&rsquo;s discretion.</li><li>
Vacation Time &ndash; All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.</li><li>
Sick Time &ndash; All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.</li></ul></li><li>
Other Benefits<ul><li>
Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends</li><li>
Personal and professional learning and development resources including tuition reimbursement</li><li>
On-site Fitness center at our Miami campus</li></ul></li></ul> 
#Corp
#LI-Remote
#LI-TM1<div>
<div><div><div><div>About Us
Carnival Corporation &amp; plc is the world&rsquo;s largest leisure travel company, our mission to deliver unforgettable happiness to our guest through our diverse portfolio of leading cruise brands and island destinations, including Carnival Cruise Line, Holland America Line, Princess Cruises, and Seabourn in North America and Australia; P&amp;O Cruises and Cunard Line in the United Kingdom; AIDA in Germany; Costa Cruises in Southern Europe. 
 
Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.
<div></div>In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
<div></div>Carnival Corporation &amp; plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
<div>https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf</div>
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf</div></div></div></div></div></div><div></div>

Agent, Global Gaming Guest Services

Mr. C Miami - Coconut Grove

<div>
 
 Are you a hotelier in search of new experiences in South Florida and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in a modern and stylish European glamour environment with breathtaking views? If so, please read on! Mr. C Coconut Grove is looking to hire a full-time Hotel Front Desk Agent.
 
 
 
 This position has a
 
 competitive wage
 
 , depending on experience. All eligible full-time regular employees are also offered
 
 great benefits
 
 , including
 
 medical, dental, vision, and a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), parking, and meals
 
 . If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today!
 
 
 
 WHO WE ARE?
 
 
 
 From the fourth generation hospitality leaders, brothers Ignazio and Maggio Cipriani, comes Mr. C Miami Coconut Grove. An oasis within bustling South Florida surrounded by breathtaking views of Biscayne Bay and the Coconut Grove skyline. Designed by the world-renowned architecture firm Arquitectonica, the hotel&rsquo;s interior features a nautical motif by Martin Brudnizki Design Studio. A total of 100 guestrooms and suites with private outdoor terraces, a new Italian dining concept with indoor and outdoor seating and its rooftop Bellini Restaurant and Bar provide guests with attentive European service, complimented by luxury accommodations and amenities.
 
 
 
 YOUR ROLE AS HOTEL
 
 
 FRONT DESK AGENT:
 
 
 
 We are looking for a Hotel Front Desk Agent to serve as our guests&rsquo; first point of contact and manage all aspects of their accommodation.
 
 
 Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we&rsquo;d like to meet you.
 
 
 Ultimately, you will help create a pleasant and memorable stay for our guests.
 
 
 
 RESPONSIBILITIES:
 
 
 
 <ul>
 <li>
 Perform all check-in and check-out tasks
 </li>
 <li>
 Manage online and phone reservations
 </li>
 <li>
 Inform customers about payment methods and verify their credit card data
 </li>
 <li>
 Register guests collecting necessary information (like contact details and exact dates of their stay)
 </li>
 <li>
 Welcome guests upon their arrival and assign rooms
 </li>
 <li>
 Provide information about our hotel, available rooms, rates and amenities
 </li>
 <li>
 Respond to clients&rsquo; complaints in a timely and professional manner
 </li>
 <li>
 Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests&rsquo; needs
 </li>
 <li>
 Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
 </li>
 <li>
 Upsell additional facilities and services, when appropriate
 </li>
 <li>
 Maintain updated records of bookings and payments
 
 
 </li>
 </ul>
 
 Requirements And Skills
 
 
 
 <ul>
 <li>
 Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
 </li>
 <li>
 Experience with hotel reservations software
 </li>
 <li>
 Understanding of how travel planning websites operate, like Booking and TripAdvisor
 </li>
 <li>
 Customer service attitude
 </li>
 <li>
 Excellent communication and organizational skills
 </li>
 <li>
 A degree in hotel management is a plus
 
 
 </li>
 </ul>
 
 INTENT AND FUNCTION OF JOB DESCRIPTIONS:
 
 
 
 All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by Supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an &ldquo;at-will&rdquo; employer.
 
 
 
 READY TO JOIN OUR TEAM?
 
 
 
 We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
 
 
 
 Equal Employment Opportunity
 
 
 
 Powered by JazzHR
 
 
 85Ws9TS5cv
</div>

Hotel Front Desk Agent

MyFlorida Energy

We are looking for a Call Center Floor Manager to oversee and drive performance for a fast-growing energy sales operation based in North Miami.This is a hands-on leadership role for someone who knows how to manage people, push production, and keep energy high on the floor.What You&rsquo;ll Do<ul><li>Manage daily operations of the call center floor</li><li>Monitor agent performance, KPIs, and call quality</li><li>Coach, train, and motivate agents to hit and exceed targets</li><li>Work closely with leadership to improve scripts and conversion rates</li><li>Ensure discipline, structure, and high energy throughout the day</li><li>Track performance metrics and report on team output</li></ul>What We&rsquo;re Looking For<ul><li>Prior experience managing a call center or sales floor</li><li>Strong leadership presence &mdash; you can command a room</li><li>Performance-driven mindset (you care about numbers)</li><li>Experience with outbound dialing and sales environments</li><li>Ability to train, coach, and hold people accountable</li><li>Organized, proactive, and solution-oriented</li></ul>Compensation<ul><li>Base salary starting at $60,000/year</li><li>Override on all agent production (uncapped earning potential)</li></ul>Location<ul><li>In-office position in North Miami, FL</li></ul>If you know how to run a floor, drive results, and build a winning team &mdash; we want to talk.Pay: From $60,000.00 per yearWork Location: In person

Call Center Floor Manager

Red Roof Plus Miami Airport

<div>Introduction: 
We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. 
Responsibilities:<ul><li> 
Manage reservations and check guests in and out using a computerized system</li><li>
Handle guest requests, such as booking tours or making restaurant reservations</li><li>
Assist with check-in and check-out processes, including handling payments and issuing keys</li><li>
Answer phone calls and respond to online inquiries in a timely and professional manner</li><li>
Assist with organizing and setting up events and meetings</li><li>
Handle guest complaints and concerns with grace and professionalism</li><li>
Perform light cleaning duties, such as wiping down counters and restocking supplies</li><li>
Other duties as assigned</li></ul> 
Qualifications:<ul><li> 
Previous experience as a front desk agent or in a customer service role is preferred</li><li>
Strong communication and interpersonal skills</li><li>
Ability to multitask and handle a high-volume workload</li><li>
Proficiency with computer systems and software, such as Microsoft Office and reservation management systems</li><li>
Flexibility to work evenings, weekends, and holidays as needed</li></ul> 
Perks:<ul><li> 
Competitive salary</li><li>
Employee discounts on hotel rooms and amenities</li><li>
Opportunities for advancement within the company</li><li>
Professional development opportunities</li><li>
Positive and supportive work environment<div><div><h3 class="jobSectionHeader"> 
Sales Coordinator</h3>
We are looking for an organized and proactive Sales Coordinator to support our sales team in driving revenue and delivering exceptional client service. This role includes coordinating meetings and events, preparing proposals and contracts, and maintaining accurate records. The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced hospitality environment.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
You will assist the sales and catering managers and directors with clerical tasks and guest service so that they can focus on closing business.</li><li>
Your daily tasks will include responding to guests' requests in a timely, friendly and efficient manner; word processing, typing, e-mailing, data entry, filing, faxing, copying, and processing mail; other general office duties and assisting with special projects, as needed.</li><li>
Your boss is the Director of Sales.</li><li>
A coordinator role is an excellent entry-level position in the sales department because you learn about all aspects of sales, catering, and CS, as well as the operation of the entire hotel. This position can set you up for a progressive career in the sales discipline. It is also a good job for someone who likes to leave work behind at the end of the shift.</li></ul><h3 class="jobSectionHeader">
Education &amp; Experience</h3>
Hotel experience is always a plus! Applicants should have<ul><li>
A high school diploma, a GED, or one year of hotel experience</li><li>
Experience is not required</li></ul>
Additional consideration will be given to applicants who have completed special certifications</div></div></li></ul></div>

Sales coordinator / Front Desk

Jackson Health System

<div>Department: Jackson Memorial Hospital
Address: 1611 NW 12th Ave, Miami, Florida, 33136
Shift details: Full-Time, Days 
 
Why Jackson:
Jackson Health System is a nationally and internationally recognized academic medical system offering world-class care to any person who walks through our doors. For more than 100 years, Jackson has evolved into one of the world's top medical providers for all levels of care, no matter if it's for a routine patient visit or for a lifesaving procedure. With more than 2,000 licensed beds, we are also proud of our role as the primary teaching hospital for the University of Miami Miller School of Medicine.
Here, the best people come together to deliver Jackson's mission for our diverse communities. Our employees are committed to providing the best CARE by demonstrating compassion, accountability, respect, and expertise in everything we do. Miami, FL Full-Time Communications &amp; Outreach
Summary
The Quality and Service Liaison serves as a liaison between physicians, patients, and all hospital departments, facilitating conflict management and service issue management and resolutions for the most complex and sensitive situations. The position serves as a resource for matters related to service issue resolution, compliance, policies and procedures, and process improvement. The position is responsible for assessing the quality of the performance of staff who deal with our existing and potential patients.
Responsibilities<ul><li>
Participate in the design of call monitoring formats and quality standards.</li><li>
Perform inbound/outbound call monitoring to assess and report on associates' demeanor, technical accuracy, customer service performance, and adherence to company policies and procedures.</li><li>
Use quality monitoring data management system to compile and track performance at team and individual level.</li><li>
Perform monitoring of customer care email responses.</li><li>
Participate in random customer and client monitoring to identify customer needs and expectations.</li><li>
Provide actionable data to various internal support groups as needed.</li><li>
Coordinate and facilitate call calibration sessions for call center staff.</li><li>
Provide feedback to call center team leaders and managers.</li><li>
Prepare and analyze internal and external quality reports for management staff review.</li><li>
Service Issue Resolution - Document service issues by listening to the patient and patient's family; documenting details; determining what resolution is sought. Resolve service issues by listening to the patient and their families; directing them to a physician or supervisor; helping them present facts to the hospital representative; developing acceptable resolutions; following up on outcomes.</li><li>
Prevent recurring service issues by counseling with supervisors and managers who see a problem developing; offering suggestions to resolve potential complaints; modifying practices that cause repeated complaints.</li><li>
Alert legal department and administrator by documenting unresolved service issues and potential legal actions.</li><li>
Improving the Physician Experience - Improve quality results by studying and evaluating the physician referral process and recommend changes as needed.</li><li>
Enhance patient advocacy and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.</li><li>
Act as liaison in relation to physician/patient satisfaction to help sustain a patient-centered environment while improving internal and external communication.</li><li>
 Lead physician experience improvement training to referral desk TCAs.</li><li>
 In conjunction with the Business Development team, the QSL will communicate with external physicians regarding initial appointments, listing decisions, and post-transplant discharge and follow-up.</li><li>
 Maintain referring physician contact database in collaboration with business development.</li><li>
Professional Development - Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.</li><li>
Perform other related duties as assigned.</li><li>
Monitor interactions for the purpose of ensuring quality service and adherence to approved scripting, as well as accuracy of information, call handling standards, and patient experience.</li><li>
Conduct evaluations utilizing departmental quality monitoring forms for audits.</li><li>
Utilizes Speech Analytics tool and recorded Omni Channel media to assess and evaluate individuals as well as Contact Center performance.</li></ul><ul><li>
Provide Team Leads and Managers with regular agent performance feedback; when necessary, coach agents and provide feedback directly to fill performance gaps found in audits. Advise management immediately of any type of auto-fail call or agent phone behavior that doesn't support our culture.</li><li>
Analyze and identify quality performance trends at the agent and department levels. Prepare and analyze quality reports for management review.</li><li>
Analyze information, including root cause, to make recommendations that reduce errors and improve process performance.</li><li>
Participate in development of documents to drive quality improvement, including the design of quality monitoring forms in Quality Monitoring system and quality standards. Document and update process, procedures, guidelines and training materials.</li><li>
Create, maintain and track reports in relation to performance utilizing the Quality Monitoring and Management system.</li><li>
Assist with the development of call center training and quality assurance processes. Support and suggest improvements/recommendations to meet the highest level of patient experience.</li><li>
Ensure that metrics are met for amount of Omni Channel interactions monitored for each agent.</li><li>
Serve as subject matter resource to team members, supervisors and management staff on quality measures, protocols and customer service expectations.</li></ul> 
 
Experience
Generally requires 3 to 5 years of related experience. 
 
Education
Bachelor's degree in related field is required. 
 
Skill
Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with critical thinking and professional composure. Ability to understand and follow instructions. Ability to exercise sound and independent judgment. Knowledge and skill in use of job appropriate technology and software applications. 
Credentials
Valid license or certification is required as needed, based on the job or specialty.
Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.</div>

Contact Center Quality & Service Liaison, Jackson Health System, FT, Days

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