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customer service specialist Jobs in Cairo

customer service specialist

hr generalist.

hr specialist onboarding

Pebl

<div>
 
 Purpose in Every Position
 
 
 
 Pebl puts a world of talent at your fingertips. With our AI-powered Global Work Platform&trade;, companies can hire, pay, and manage employees in 185+ countries&mdash;removing risk, red tape, and guesswork from global growth. Backed by more than a decade of compliance leadership and local expertise, Pebl helps businesses move fast, stay compliant, and scale with confidence. With Pebl, companies everywhere can hire great talent anywhere.
 
 
 
 Where Your Work Moves the Needle.
 
 
 
 At Pebl, every team member drives our success. Joining us means more than filling a role&mdash;you&rsquo;re accountable for results and impact. Our values guide how we operate, execute, and collaborate across borders. By putting them into action, you&rsquo;ll help us scale faster, compete harder, and lead the future of global work.
 
 
 
 What Makes You a Great Fit
 
 
 
 We are seeking an experienced Human Resources Specialist to manage the employee lifecycle, with a particular emphasis on seamless onboarding and off-boarding processes for both our supported employees and clients. This role involves cultivating positive relationships, efficiently managing HR data, and providing expert guidance on HR-related matters. The ideal candidate will possess excellent communication and interpersonal skills, a strong understanding of employment law, and a highly organized, efficient, and approachable demeanor.
 
 
 
 How You'll Make An Impact
 
 
 
 <ul>
 <li>
 Coordinate all aspects of on onboarding and offboarding for supported employees, collaborating closely with global internal teams (Immigration, Payroll) and external service providers.
 </li>
 <li>
 Provide expert-level support to our clients, managing client queries and advising on benefits, international payroll, expense reporting, and other HR matters acting as a regional expert.
 </li>
 <li>
 Manage client relationships in conjunction with members of the client services team
 </li>
 <li>
 Drive employee satisfaction amongst our supported employees with sincerity and passion, always with a customer service mindset
 </li>
 <li>
 Drive client satisfaction through quick onboarding timelines and always maintaining our resolution time SLA
 </li>
 <li>
 Assist in training new members on your team
 </li>
 <li>
 Manage and audit all HR records, including personal information, onboarding and offboarding documents, personal documents, contract documents, and job-specific information
 </li>
 <li>
 Ensure compliance with the local employment law in every process and notify proper points of contact of any rectification needs
 </li>
 <li>
 Be aware of applicable Collective Agreements and partner with required teams to ensure compliance
 </li>
 <li>
 Collaborate with internal teams who require regional-specific expertise (examples include but are not limited to Knowledge Base maintenance, and Product Development)
 </li>
 <li>
 Anticipate and identify potential issues, assist in the root cause analysis, and raise it to the concerned teams while ensuring proper resolution
 </li>
 <li>
 Other duties as assigned&hellip; as a high-growth company, we embrace supporting ALL areas of the business
 </li>
 <li>
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
 
 
 </li>
 </ul>
 
 Let's Connect If You Have
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources or equivalent experience
 </li>
 <li>
 4-6 years of regional (Egypt) Human Resources experience required
 </li>
 <li>
 Business proficiency in the English language and Arabic required
 </li>
 <li>
 Research-oriented, exceptional organizational skills and attention to detail with ability to quickly assimilate information
 </li>
 <li>
 Excellent presentation, verbal and written communication, and listening skills
 </li>
 <li>
 Technology-literate, including Google &amp; Microsoft Office suite
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Friendly and professional demeanor
 </li>
 <li>
 Good organizational skills
 </li>
 <li>
 Conflict handling and resolution skills
 </li>
 <li>
 Advanced knowledge of employment law
 </li>
 <li>
 Empathy and an approachable demeanor
 </li>
 <li>
 Attentiveness and honesty
 </li>
 <li>
 Interest in international business and contributing at a consistently high level
 </li>
 <li>
 Nice to have: previous experience working within EOR or HR Outsourcing
 </li>
 <li>
 Nice to have: previous experience working through CRM systems
 
 
 </li>
 </ul>
 
 Our Commitment to You
 
 
 
 At Pebl, we&rsquo;re committed to supporting our team with comprehensive rewards and benefits designed to meet diverse needs across roles and locations. Our core offerings include:
 
 
 <ul>
 <li>
 Flexible Time Off &ndash; Take the time you need to recharge.
 </li>
 <li>
 Parental Leave &ndash; Support for growing families.
 </li>
 <li>
 Health and Dental Insurance &ndash; Where applicable, to cover you and your loved ones.
 </li>
 <li>
 Retirement Savings + Employee Incentive Plan &ndash; Plan for the future while sharing our success.
 
 
 </li>
 </ul>
 Please visit our career page for more information.
 
 
 
 Pebl is an Equal Opportunity Employer.
 
 
 
 We power global teams and believe diverse perspectives drive innovation and impact. Employment decisions at Pebl are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. We&rsquo;re committed to fostering an inclusive culture where every teammate can thrive and do the best work of their career&mdash;anywhere in the world.
 
 
</div>

HR Specialist, Onboarding

Hudl Statsbomb

<div>
 
 Job Summary:
 
 
 
 
 
 We are seeking a
 
 People Operations Specialist
 
 to support and enhance the employee experience through efficient HR operations and people-focused processes.
 
 
 The ideal candidate is organized, detail-oriented, proactive, and passionate about building smooth and effective people processes.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage day-to-day People Operations processes across the employee lifecycle, including onboarding, employee changes, and offboarding.
 </li>
 <li>
 Maintain employee records, HR documentation, contracts, and system data with a high level of accuracy and confidentiality.
 </li>
 <li>
 Support payroll preparation by coordinating attendance, leaves, employee changes, deductions, and required monthly inputs.
 </li>
 <li>
 Ensure compliance with company policies, labor law requirements, and internal HR procedures.
 </li>
 <li>
 Support HR audits and maintain organized documentation for compliance purposes.
 </li>
 <li>
 Assist employees with HR-related queries and provide timely operational support.
 </li>
 <li>
 Coordinate onboarding activities for new hires to ensure a smooth joining experience.
 </li>
 <li>
 Help improve HR processes, employee workflows, and operational efficiency.
 </li>
 <li>
 Maintain and update HR systems to ensure data integrity and process accuracy.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, Commerce, or a related field.
 </li>
 <li>
 
 1&ndash;2 years of experience
 
 in HR Operations, Personnel, or People Operations.
 </li>
 <li>
 Good understanding of HR operations and employee lifecycle processes.
 </li>
 <li>
 Familiarity with attendance, leaves, and employee records management.
 </li>
 <li>
 Good knowledge of labor law and HR compliance requirements.
 </li>
 <li>
 Strong attention to detail and accuracy.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Ability to manage sensitive and confidential information professionally.
 </li>
 <li>
 Proficiency in Microsoft Office.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience working in a fast-paced or multinational environment.
 </li>
 <li>
 Experience with HRIS or people systems.
 </li>
 <li>
 HR certification is a plus.
 </li>
 </ul>
 
 
 
 
 Benefits:
 
 
 At
 
 Hudl StatsBomb
 
 , we offer a competitive and supportive benefits package designed to support our employees&rsquo; wellbeing, growth, and overall work experience, including:
 
 
 ●
 
 Competitive GBP-based salaries
 
 
 
 ●
 
 Semi-annual performance bonus eligibility
 
 
 
 ●
 
 Company-covered statutory deductions
 
 , including income tax, employee social insurance share, and other applicable mandatory contributions.
 
 
 ●
 
 Premium medical insurance coverage
 
 for employees and eligible dependents through a top-tier medical network.
 
 
 ●
 
 Wellbeing leaves
 
 and
 
 Birthday leave
 
 to support work-life balance
 
 
 ●
 
 Friendly and collaborative work environment
 
 
 
 ●
 
 Employee engagement activities and team events
 
 throughout the year.
 
 
 
</div>

People Operations Specialist

TAQA Arabia

<div>
 
 Job Summary:
 
 
 
 The HR Officer is responsible for supporting the HR department in managing recruitment, employee relations, performance management, training, and compliance with labor regulations. This role ensures that HR policies are effectively implemented and employees are supported throughout their lifecycle in the organization.
 
 
 
 RESPONSIBILITIES:
 
 
 
 <ul>
 <li>
 Assist in job postings, screening candidates, and scheduling interviews.
 </li>
 <li>
 Coordinate onboarding and induction programs for new employees
 </li>
 <li>
 Maintain employee records and HR databases.
 </li>
 <li>
 Prepare HR documents such as contracts, letters, and reports.
 </li>
 <li>
 Support performance appraisal processes.
 </li>
 <li>
 Help track employee progress and development plans.
 </li>
 <li>
 Identify employee training needs.
 </li>
 <li>
 Organize training sessions and workshops.
 </li>
 <li>
 Ensure company policies comply with labor laws and regulations
 </li>
 <li>
 Implement and monitor HR policies and procedures
 
 
 
 </li>
 </ul>
 
 
 JOB REQUIREMENTS:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Human Resources, Business Administration, or related field.
 </li>
 <li>
 Maximum of 1 year of experience in an HR role (fresh graduates are encouraged to apply)
 </li>
 <li>
 Knowledge of labor laws and HR best practices.
 </li>
 <li>
 Organizational and problem-solving abilities.
 </li>
 <li>
 Proficiency in MS Office and HR software.
 </li>
 <li>
 Key Competencies:
 </li>
 <li>
 Confidentiality and integrity
 </li>
 <li>
 Attention to detail
 </li>
 <li>
 Conflict resolution skills
 </li>
 <li>
 Teamwork and collaboration
 </li>
 <li>
 Time management
 
 </li>
 </ul>
</div>

HR Officer

Serioplast

<div>
 The HR Specialist reports to the HR Manager. The purpose of this position is to support the HR Manager in managing
 
 
 all HR activities and processes for the country&rsquo;s operations, in accordance with company standards and procedures.
 
 
 
 Main Tasks and Responsibilities:
 
 
 
 <ul>
 <li>
 Supports or executes the payroll process (e.g. verifies time and attendance records, prepares, checks and
 </li>
 <li>
 distributes pay slips)
 </li>
 <li>
 Performs administrative tasks, including drafting contracts, collecting and archiving documents, updating
 </li>
 <li>
 internal files and tools
 </li>
 <li>
 Supports in organizing and recording all training activities, performance evaluation and development
 </li>
 <li>
 processes
 </li>
 <li>
 Supports in the recruitment process posting adds, screening CVs, organizing interviews
 </li>
 <li>
 Maintains the HR archive, ensuring all data is up to date
 </li>
 <li>
 commit with quality standards and achieve quality objectives
 </li>
 <li>
 -Maintaining the quality of the product according to the required specification
 
 
 </li>
 </ul>
 
 Technical Skills
 
 :
 
 
 <ul>
 <li>
 Good knowledge of personnel administration
 </li>
 <li>
 Good knowledge of the labor law
 </li>
 <li>
 Good knowledge of English
 </li>
 </ul>
</div>

HR Specialist

SSC HR Solutions

<div>
 
 Job Summary
 
 
 
 We are seeking a proactive and detail-oriented HR Generalist to take full ownership of our human resources function. You will be responsible for managing all HR operations, including recruitment, payroll, employee relations, compliance, documentation, and day-to-day HR administration. This role is ideal for someone who thrives in a dynamic environment and is ready to build and streamline HR systems from the ground up.
 
 
 Key Responsibilities
 
 
 
 Recruitment &amp; Talent Acquisition
 
 
 
 <ul>
 <li>
 Manage end-to-end hiring: job postings, screening, interviewing, and onboarding
 </li>
 <li>
 Work with department heads to identify staffing needs and job descriptions
 </li>
 <li>
 Create and maintain recruitment pipelines
 
 
 </li>
 </ul>
 
 Payroll &amp; HR Administration
 
 
 
 <ul>
 <li>
 Prepare and process monthly payroll, including allowances, deductions, and bonuses
 </li>
 <li>
 Track attendance, leaves, overtime, and ensure timely salary disbursement
 </li>
 <li>
 Maintain and update employee records, contracts, and documentation
 
 
 </li>
 </ul>
 
 Employee Relations &amp; Performance
 
 
 
 <ul>
 <li>
 Support employee engagement, handle grievances professionally
 </li>
 <li>
 Coordinate performance reviews and probation assessments
 </li>
 <li>
 Ensure smooth offboarding and exit interviews
 
 
 </li>
 </ul>
 
 HR Policy &amp; Compliance
 
 
 
 <ul>
 <li>
 Maintain up-to-date HR policies aligned with labor law
 </li>
 <li>
 Ensure compliance with legal, regulatory, and internal requirements
 </li>
 <li>
 Prepare employment letters, warning notices, and policy updates
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor's degree in human resources, Business Administration, or related field
 </li>
 <li>
 3+ years of experience in an HR Generalist or similar role
 </li>
 <li>
 Solid knowledge of Egyptian labor law and HR best practices
 </li>
 <li>
 Hands-on experience with payroll processing
 </li>
 <li>
 Strong organizational and multitasking skills
 </li>
 <li>
 High level of integrity, discretion, and professionalism
 </li>
 <li>
 Proficiency in Microsoft Office; familiarity with HR software is a plus
 
 
 </li>
 </ul>
 
 Preferred Attributes
 
 
 
 <ul>
 <li>
 Experience working in small-to-mid-sized companies
 </li>
 <li>
 Ability to work independently and take initiative
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Problem-solving mindset and attention to detail
 </li>
 </ul>
</div>

HR Generalist.

Mövenpick Hotels & Resorts

<div>
 
 Company Description
 
 
 
 The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.
 
 
 
 Job Description
 
 
 
 We are seeking a highly skilled and experienced Assistant Director of HR to join our team in 6th of October City, Egypt. In this key leadership role, you will work closely with the HR Director to develop and implement strategic HR initiatives that align with our organization's goals and values.
 
 
 <ul>
 <li>
 Assist in developing and executing HR strategies and policies across the organization
 </li>
 <li>
 Oversee daily HR operations, including recruitment, onboarding, performance management, and employee relations
 </li>
 <li>
 Collaborate with department heads to identify and address HR-related issues and opportunities
 </li>
 <li>
 Lead and mentor a team of HR professionals, fostering their growth and development
 </li>
 <li>
 Manage the implementation and optimization of HR systems and processes
 </li>
 <li>
 Ensure compliance with Egyptian labor laws and regulations
 </li>
 <li>
 Develop and implement employee engagement and retention programs
 </li>
 <li>
 Assist in budget planning and resource allocation for the HR department
 </li>
 <li>
 Conduct regular HR audits and provide recommendations for improvement
 </li>
 <li>
 Serve as a key advisor to senior management on HR matters and organizational development
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Human Resources, Business Administration, or related field; Master's degree preferred
 </li>
 <li>
 7+ years of progressive HR experience, including 3+ years in a managerial HR role
 </li>
 <li>
 Professional HR certification (e.g., SHRM-CP, PHR) preferred
 </li>
 <li>
 In-depth knowledge of Egyptian labor laws and regulations
 </li>
 <li>
 Strong proficiency in HR management software and Microsoft Office Suite
 </li>
 <li>
 Excellent leadership and team management skills
 </li>
 <li>
 Outstanding communication and interpersonal abilities
 </li>
 <li>
 Proven track record in strategic planning and implementation
 </li>
 <li>
 Strong problem-solving and decision-making skills
 </li>
 <li>
 Experience in performance management and employee relations
 </li>
 <li>
 Expertise in recruitment and talent acquisition strategies
 </li>
 <li>
 Ability to handle confidential information with discretion and professionalism
 </li>
 <li>
 Fluency in English and Arabic (both written and spoken)
 </li>
 </ul>
</div>

Assistant Director of People & Culture

Magnet

<div>
 
 
 Employer Overview
 
 
 
 A well-established private educational institution founded in 2003 in Upper Egypt, dedicated to delivering high-quality education through innovative teaching methods and a strong commitment to student development. The organization focuses on building a safe learning environment, empowering educators, and fostering community engagement aligned with educational quality standards.
 
 
 
 
 
 
 Job Summary
 
 
 
 The HR Supervisor will be responsible for managing and overseeing all human resources functions, ensuring efficient HR operations that support organizational goals. The role involves leading recruitment, employee relations, performance management, and HR compliance while maintaining a positive and productive work environment.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Oversee end-to-end recruitment and selection processes to attract qualified candidates.
 </li>
 <li>
 Manage onboarding and offboarding processes, ensuring smooth employee experience.
 </li>
 <li>
 Supervise employee relations and handle grievances, disciplinary actions, and conflict resolution.
 </li>
 <li>
 Develop and implement HR policies and procedures in compliance with labor laws.
 </li>
 <li>
 Manage performance appraisal cycles and support managers in performance management.
 </li>
 <li>
 Oversee payroll coordination, attendance, and leave management processes.
 </li>
 <li>
 Identify training needs and coordinate learning &amp; development initiatives.
 </li>
 <li>
 Maintain accurate HR records and ensure proper documentation.
 </li>
 <li>
 Support organizational development initiatives and workforce planning.
 </li>
 <li>
 Conduct regular HR reporting and provide insights to management for decision-making.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.
 </li>
 <li>
 5&ndash;7 years of experience in Human Resources.
 </li>
 <li>
 Experience covering full HR functions (generalist role).
 </li>
 <li>
 Previous experience in the education sector is a plus.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Problem-solving and conflict resolution abilities.
 </li>
 <li>
 High level of integrity and confidentiality.
 </li>
 <li>
 Organizational and time management skills.
 </li>
 <li>
 Knowledge of HR practices, labor law, and compliance.
 </li>
 <li>
 Experience in recruitment, performance management, and employee relations.
 </li>
 <li>
 Understanding of training and development processes.
 </li>
 <li>
 Proficiency in Microsoft Office (Excel, Word, PowerPoint).
 </li>
 <li>
 Very good command of English (written and spoken).
 </li>
 <li>
 Ability to work between Cairo and Aswan (travel required).
 </li>
 <li>
 Ability to manage multiple priorities in a dynamic environment.
 </li>
 <li>
 Ability to work independently and within a team.
 </li>
 </ul>
 
 
</div>

Human Resources Supervisor

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