ksa markets quality specialist Jobs in Jeddah

ksa markets quality specialist

head of operations – q app Jobs in Jeddah

head of operations – q app

icqa supervisor, amet icqa Jobs in Jeddah

icqa supervisor, amet icqa

safety and quality specialist Jobs in Jeddah

safety and quality specialist

security delivery analyst

icqa escalation specialist

Amazon

<div>
 
 
 DESCRIPTION
 
 
 
 
 Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Operations is at the heart of Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.
 
 
 Role: Tier III - Escalation Specialist role in ICQA
 
 
 The ICQA team is seeking an excellent individual who is interested in becoming an Escalation Specialist. The Escalation Specialist reports into the local ICQA organization and is a key link between FC&rsquo;s and the Customer Service. He/She analyzes and solve operation issues that may have impact on Customer and acts on Customer issues to solve them and prevent further defects. Escalation Specialists holds responsibilities specific to the different Fulfillment Center areas to connect them for quick problems resolution. He/She will have the drive to develop him/herself and enhance existing skills and knowledge and meet targets and productivity expectations in line with company goals.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Act as the link between Customer Service and the ICQA and Operations team
 </li>
 <li>
 Contribute to solve operation issues to avoid impact on Customers and prevent future reoccurrence
 </li>
 <li>
 Support Customer Service requests related to stuck shipments, customer complaints, catalogue errors and process issues
 </li>
 <li>
 Perform Concession researches, analysis and escalations
 </li>
 <li>
 Conduct special research and deep dives, identify trends and generate reports that drive actions
 </li>
 <li>
 Support other Escalation Specialists as required
 </li>
 <li>
 Assist in ensuring successful area performance by analysis and reporting on business performance
 </li>
 <li>
 Research free replacements daily and provide detailed analysis of the errors
 </li>
 <li>
 Apply Amazon policies and guidelines related to ES role and general processes
 </li>
 <li>
 Support and work in the department as required
 </li>
 <li>
 Fully understands workflow and daily production goals
 
 
 </li>
 </ul>
 Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Operations is at the heart of Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.
 
 
 Role: Tier III - Escalation Specialist role in ICQA
 
 
 The ICQA team is seeking an excellent individual who is interested in becoming an Escalation Specialist. The Escalation Specialist reports into the local ICQA organization and is a key link between FC&rsquo;s and the Customer Service. He/She analyzes and solve operation issues that may have impact on Customer and acts on Customer issues to solve them and prevent further defects. Escalation Specialists holds responsibilities specific to the different Fulfillment Center areas to connect them for quick problems resolution. He/She will have the drive to develop him/herself and enhance existing skills and knowledge and meet targets and productivity expectations in line with company goals.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Act as the link between Customer Service and the ICQA and Operations team
 </li>
 <li>
 Contribute to solve operation issues to avoid impact on Customers and prevent future reoccurrence
 </li>
 <li>
 Support Customer Service requests related to stuck shipments, customer complaints, catalogue errors and process issues
 </li>
 <li>
 Perform Concession researches, analysis and escalations
 </li>
 <li>
 Conduct special research and deep dives, identify trends and generate reports that drive actions
 </li>
 <li>
 Support other Escalation Specialists as required
 </li>
 <li>
 Assist in ensuring successful area performance by analysis and reporting on business performance
 </li>
 <li>
 Research free replacements daily and provide detailed analysis of the errors
 </li>
 <li>
 Apply Amazon policies and guidelines related to ES role and general processes
 </li>
 <li>
 Support and work in the department as required
 </li>
 <li>
 Fully understands workflow and daily production goals
 
 
 </li>
 </ul>
 
 
 BASIC QUALIFICATIONS
 
 
 
 
 <ul>
 <li>
 1+ years of Microsoft Office products and applications experience
 </li>
 <li>
 High school or equivalent
 </li>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 </li>
 <li>
 Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
 </li>
 <li>
 Work 40 hours/week, and overtime as required
 
 
 </li>
 </ul>
 
 
 PREFERRED QUALIFICATIONS
 
 
 
 
 <ul>
 <li>
 Expert in Microsoft Excel, VBA, SQL, and other databases
 </li>
 <li>
 Ability of having developed tools, data collection processes, and data management systems
 </li>
 <li>
 Ability to handle multiple, competing tasks in a deadline-driven environment
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Afaq - Warehouse Branch
 
 
 Job ID: A3108998
</div>

ICQA Escalation Specialist

SALLA

<div>About the role 
We are looking for a Senior SOC Analyst to lead advanced security monitoring, investigation, and response across our cloud, endpoint, network, and edge environments. This role sits at the L2/L3 level and plays a critical part in incident escalation, detection engineering, and strengthening our overall security posture. You will also act as a mentor to junior analysts and collaborate closely with security, cloud, and engineering teams.
Key responsibilities<ul>
<li>
Perform advanced L2/L3 alert triage and investigations across endpoint, network, cloud, and edge security platforms</li>
<li>Lead investigations using SIEM tools to validate incidents, reduce noise, and determine impact</li>
<li>Analyze and respond to edge security events including WAF, DDoS, bot activity, and Zero Trust alerts</li>
<li>Act as an escalation point for confirmed incidents and support containment and response actions</li>
<li>Conduct root cause analysis and threat investigations, identifying attacker behavior and scope of impact</li>
<li>Design, tune, and maintain detection rules and logic across SIEM platforms</li>
<li>Improve detection coverage by aligning rules with the MITRE ATT&amp;CK framework</li>
<li>Mentor and guide junior SOC analysts and contribute to skill development across the team</li>
<li>Help build and maintain investigation playbooks and incident response runbooks</li>
<li>Collaborate with SOC leadership, Cloud Security, and DevOps teams to improve security controls and visibility</li>
</ul>
What success looks like<ul>
<li>
Security alerts are accurately triaged with reduced false positives and faster response times</li>
<li>Incidents are thoroughly investigated with clear root cause analysis and actionable remediation</li>
<li>Detection coverage improves continuously across cloud, endpoint, and edge environments</li>
<li>Junior analysts demonstrate stronger investigation and escalation capabilities</li>
<li>Cross-functional teams are supported with clear, timely security insights and recommendations</li>
</ul>
Requirements<ul>
<li>
5+ years of experience as a SOC Analyst (L2/L3)</li>
<li>Bachelor&rsquo;s degree in Cybersecurity, Information Technology, Computer Science, or equivalent experience</li>
<li>Hands-on experience with SIEM platforms (Splunk, Graylog, or similar)</li>
<li>Experience performing alert triage, incident investigation, and escalation</li>
<li>Strong knowledge of networking protocols (TCP/IP, DNS, HTTP/HTTPS, BGP)</li>
<li>Experience analyzing AWS security logs (CloudTrail, CloudWatch, VPC Flow Logs)</li>
<li>Experience with container and Kubernetes runtime security (Kubernetes, Amazon EKS)</li>
<li>Hands-on experience with Cloudflare security tools (WAF, DDoS, Bot Management, Zero Trust)</li>
<li>Strong understanding of IDS/IPS, firewalls, proxies, and DLP technologies</li>
<li>Experience conducting root cause analysis and post-incident reviews</li>
<li>Familiarity with MITRE ATT&amp;CK framework and NIST incident response standards</li>
<li>Experience developing and tuning SIEM detection rules</li>
<li>Knowledge of scripting or automation (Python, PowerShell, or Bash)</li>
<li>Foundational understanding of AI/ML security concepts and LLM-related risks</li>
<li>Strong analytical, investigation, and incident handling skills</li>
<li>Ability to communicate technical findings to non-technical stakeholders</li>
<li>Relevant certifications preferred (GCIA, GCIH, CompTIA CySA+, AWS Security Specialty)</li></ul></div>

Senior SOC Analyst

Mohammed Mansour Al-Rumaih (MMR KSA)

<div>
 
 
 Role Overview
 
 
 
 The
 
 BMS Operator
 
 ensures continuous, safe, and efficient operation of the
 
 Building Management System (BMS)
 
 and related monitoring platforms in a data center environment. The role focuses on
 
 real-time monitoring, alarm management, first-line diagnostics, incident escalation, and accurate logging
 
 for all facility systems (power, cooling, security, and environment), working closely with ELV, Electrical, Mechanical/HVAC, and Operations teams to maintain uptime and meet SLAs.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Monitoring &amp; Control
 
 
 <ul>
 <li>
 Continuously monitor BMS dashboards for
 
 HVAC, power, environmental and security
 
 subsystems (CRAC/CRAH, chillers, cooling towers, pumps, AHUs, transformers, UPS, generators, PDUs, PDU-R, access control, fire alarm interfaces).
 </li>
 <li>
 Track
 
 environmental setpoints
 
 (temperature, humidity, differential pressure) and
 
 alarm thresholds
 
 , ensuring compliance with approved operational envelopes.
 </li>
 <li>
 Execute
 
 operator-level controls
 
 (start/stop, mode changes) per SOPs and
 
 change control
 
 approvals.
 </li>
 </ul>
 
 
 Alarm Management &amp; First-Line Response
 
 
 <ul>
 <li>
 Acknowledge, categorize, and
 
 triage alarms
 
 (critical/major/minor) in real time.
 </li>
 <li>
 Perform
 
 first-line diagnostics
 
 (check trends, statuses, interlocks, field device health); apply safe temporary measures when authorized.
 </li>
 <li>
 
 Escalate
 
 to the ELV Engineer or on-call discipline owners (Electrical/Mechanical/HVAC/Network) per the escalation matrix and within SLA timeframes.
 </li>
 <li>
 Initiate
 
 incident tickets/work orders
 
 and ensure accurate timestamps, narrative, and resolution notes.
 </li>
 </ul>
 
 
 Data, Trends &amp; Reporting
 
 
 <ul>
 <li>
 Maintain
 
 shift logs
 
 , alarm journals, and
 
 handover reports
 
 (events, actions, pending work orders, risk items).
 </li>
 <li>
 Build and review
 
 trend analyses
 
 (e.g., coil &Delta;T, PUE proxies, chiller COP indicators, UPS load %, room temperature stability).
 </li>
 <li>
 Produce
 
 daily/weekly/monthly dashboards
 
 for the ELV Engineer covering alarms, MTTA/MTTR, nuisance alarms, and recurring fault patterns.
 </li>
 <li>
 Support
 
 root-cause analysis (RCA)
 
 by exporting data, screenshots, and sequence-of-events (SOE) reports.
 </li>
 </ul>
 
 
 SOPs, Change &amp; Compliance
 
 
 <ul>
 <li>
 Operate strictly under
 
 SOPs, MOPs, EOPs
 
 and
 
 permit-to-work/lockout-tagout (LOTO)
 
 protocols.
 </li>
 <li>
 Adhere to
 
 Change Management
 
 (no setpoint/logic changes without approved CR).
 </li>
 <li>
 Assist with
 
 audit readiness
 
 (Tier requirements, internal QA, regulatory inspections); keep
 
 point lists, graphics, and device inventories
 
 current.
 </li>
 </ul>
 
 
 System Health &amp; Housekeeping
 
 
 <ul>
 <li>
 Report and track
 
 graphic issues
 
 , incorrect point bindings, device comms failures, and
 
 stale/nuisance alarms
 
 .
 </li>
 <li>
 Coordinate with ELV/controls vendors for
 
 patching, backups, seasonal tuning
 
 , and graphics/logic enhancements.
 </li>
 <li>
 Verify
 
 time synchronization
 
 , trend retention, and
 
 database backups
 
 per policy.
 </li>
 </ul>
 
 
 Coordination &amp; Communication
 
 
 <ul>
 <li>
 Provide
 
 clear shift handovers
 
 and incident briefings.
 </li>
 <li>
 Liaise with Electrical/Mechanical teams during
 
 planned maintenance
 
 (PM) to prevent false alarms and keep monitoring accurate.
 </li>
 <li>
 Support facility
 
 drills and simulations
 
 (power events, fire scenarios, loss-of-cooling).
 </li>
 </ul>
 
 
</div>

BMS Operator (Data Center)

Digital HR Consultancy

Job SummaryWe are seeking a skilled and customer-focused Technical Support &amp; Implementation Engineer to handle software installations, device configurations, and technical support for our solutions. The role involves working with Android devices, networking, RFID hardware, and providing both remote and on-site customer support. The ideal candidate should have strong troubleshooting skills, a positive attitude, and the ability to learn and adapt quickly.Key Responsibilities● Install, configure, and support software solutions at customer locations and remotely● Configure and troubleshoot Android devices, handheld scanners, and related hardware● Set up and support RFID devices, barcode scanners, and other IOT sensors and hardware.● Perform device configuration, system setup, and connectivity troubleshooting● Diagnosing and Resolving hardware, software, and other solution related issues● Provide online (remote) support and conduct customer site visits when required● Support customers during deployments, go-live, and post-implementation phases● Coordinate with internal technical teams for issue escalation and resolution● Maintain clear documentation of installations, issues, and fixesRequired Skills &amp; Experience● 2 - 4 years of experience in technical support, system implementation, or field support● Strong knowledge of software installation and troubleshooting● Good understanding of networking fundamentals (LAN, WAN, Wi-Fi, IP configuration)● Hands-on experience with Android OS and device setup● Basic working knowledge of RFID technology and device handling● Experience with hardware troubleshooting and field installations● Ability to learn new tools and technologies quickly● Good to have knowledge of RFID and other IOT technologiesJob Type: Full-timeApplication Question(s):<ul><li>Your age?</li><li>Your current salary?</li><li>Your expected salary?</li></ul>Location:<ul><li>Jeddah (Preferred)</li></ul>

Technical Support & Implementation Engineer (Mid-Level)

Birnan & Brond

Digital Marketing Specialist Location: Jeddah, Saudi Arabia (On-site) | Job Type: Full-timeWe are looking for a Digital Marketing Specialist to manage paid campaigns while supporting content creation, digital marketing, and daily marketing operations.Key Responsibilities:<ul><li>Plan, run, and optimize paid campaigns on Google Ads, Meta Ads, and other platforms</li><li>Write and optimize ad copy, content, and basic marketing creatives</li><li>Support SEO, social media, and other digital marketing initiatives</li><li>Manage day-to-day marketing operations and campaign coordination</li><li>Track and analyze campaign performance using Google Analytics and ad dashboards</li><li>Prepare performance reports and recommend improvements</li><li>Collaborate with design and internal teams for campaign alignment</li></ul>Requirements:<ul><li>Experience in paid ads</li><li>Strong content writing and communication skills</li><li>Knowledge of digital marketing and analytics</li><li>Ability to manage multiple campaigns and operational tasks</li></ul>Job Type: Full-timePay: From ﷼4,000.00 per month

Digital Marketing Specialist

PepsiCo

<div>
 
 
 🌟 Tamheer Opportunity &ndash; TA Specialist Trainee (Talent Acquisition) 🌟
 
 
 
 
 
 
 PepsiCo is looking for a motivated and passionate graduate to join our
 
 Talent Acquisition team
 
 as an
 
 TA Specialist Trainee
 
 through the
 
 Tamheer Program
 
 at our
 
 Dammam Plant &ndash; 2nd Industrial City
 
 .
 
 
 
 
 
 🔹
 
 What You&rsquo;ll Do:
 
 
 <ul>
 <li>
 Source and screen candidates for various functions
 </li>
 <li>
 Conduct engagement sessions for trainees and new joiners
 </li>
 <li>
 Manage onboarding and offboarding processes for trainees
 </li>
 <li>
 Participate in and represent PepsiCo at career fairs and university events
 </li>
 <li>
 Maintain and update trainee trackers and personnel files
 </li>
 <li>
 Prepare trainee contracts and ensure documentation accuracy
 </li>
 <li>
 Track trainee attendance and performance updates
 </li>
 <li>
 Support TA-related projects and initiatives as assigned
 </li>
 </ul>
 
 
 
 
 🎯
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field
 </li>
 <li>
 Strong communication, organizational, and interpersonal skills
 </li>
 <li>
 Must be
 
 Tamheer eligible
 
 </li>
 </ul>
 
 
 
 
 🚀
 
 This is a great opportunity to kickstart your HR career, gain hands-on TA experience, and grow within one of the world&rsquo;s leading organizations &mdash; PepsiCo!
 
 
 
 
 
 
 If you&rsquo;re
 
 Tamheer eligible
 
 and ready to start your journey in Talent Acquisition,
 
 apply now!
 
 
</div>

TA Specialist - Tamheer

AstraZeneca

<div>JOB TITLE
Sr Product Specialist Neurology - Rare Disease
ABOUT ASTRAZENECA
AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world&rsquo;s most serious diseases. But we&rsquo;re more than one of the world&rsquo;s leading pharmaceutical companies.
SITE DESCRIPTION
AstraZeneca is experiencing a significant transformation in the Kingdom of Saudi Arabia, driven by a commitment to advancing healthcare, innovation, and sustainable growth. Building on our global legacy, AZ KSA is rapidly evolving its operations to better serve patients, collaborate with healthcare stakeholders, and contribute to the ambitious goals outlined in the Saudi Vision 2030. We are investing in talent, digital solutions, and new ways of working; all designed to enhance our impact on patient outcomes and reinforce our leadership in therapeutic areas. This dynamic environment calls for visionary, agile professionals who thrive in change and are motivated to help shape the future of healthcare in KSA.
ROLE SUMMARY
AstraZeneca is accelerating the expansion of our geographical footprint in rare diseases following the acquisition of Alexion in 2021. Rare diseases is a high-growth therapy area with rapid innovation and significant unmet medical need. Over 7,000 rare diseases are known today &ndash; yet less than 1% of them have an approved treatment.
As we begin to build our position as a Rare Disease leader, we seek a Rare Diseases Sr Product Specialist to join our Commercial Team in KSA (Dammam &amp; Riyadh). The Sr Product Specialist is a full-time position, responsible for generating clinical demand for our brands in key accounts, pro-actively identifying business opportunities, recommending solutions to drive and develop business, and development of opinion leader commercial relationships. The Sr Product Specialist serves the region as an expert in their therapeutic area, product and territory knowledge.
The role will work very closely with the Sales Manager to deploy and adapt the AZ account management strategy to the local market, including tactics and execution.
The Sr. Product Specialist reports directly to the Sales Manager.
The Senior Product Specialist will be responsible for generating clinical demand for Rare Disease medicines with healthcare professionals (HCP), pro-actively identifying new patient / patients on therapy targets, presenting value propositions, and recommending patient-centric solutions. In doing so, this role will develop strategic and mutually beneficial relationships with the healthcare professionals (HCP), Key External Experts (KEE) and other stakeholders, based on a deep scientific understanding of the rare disease and therapeutic solutions, to identify the best opportunities for the assigned part of AZ's portfolio to deliver life-changing medicines to patients
What you&rsquo;ll do<ul><li>
Engages HCPs in dialogue to effectively promote the knowledge about rare disease medicines value proposition, benefits of approved indications, product efficacy/safety profiles and treatment protocols to support on-label prescribing for appropriate patients, using science-driven balanced messages and the appropriate mix of tools and channels &ndash; both face-to-face and digital. Pro-actively identifies new patient/patients on therapy targets</li><li>
Consistently achieve or exceed sales objectives in the assigned region including accurate and timely tracking and reporting of sales activities</li><li>
Demonstrates strong in-depth clinical, technical, and scientific knowledge in relevant disease states and product mechanisms of action</li><li>
To improve the identification and diagnosis of patients and manage the market development objectives, strategies, tactics, and action plans within the stated territory.</li><li>
Ensure achievement of the following three key imperatives and performance measures:<ul><li>
Increase disease awareness with key target groups</li><li>
To work with healthcare professionals to identify and test high risk patients for the relevant diseases</li><li>
Establish a key opinion leader (KOL) network</li></ul></li><li>
Identify and develop KOLs within the territory</li><li>
Liaise with cross-functional medical, marketing, market access and diagnostic teams to develop long-term relationships and advocacy with KOLs, HCP accounts and other appropriate external stakeholders</li><li>
Organizes workshops and other educational events to facilitate knowledge sharing among relevant HCPs.</li><li>
Works with Sales Manager and/or Franchise Manager to develop and implement a strategy and actions to meet promotional objectives</li><li>
Manages allocated budge</li><li>
Share&rsquo;s insights and information to strengthen brand positioning, promotional efforts, access to treatment etc.</li><li>
Ensures rare disease products are optimally utilized in line with national/local guidelines and the product license</li><li>
Demonstrate business ethics and ensure active respect of values, business ethics, local laws, policies, and Marketing procedures. Ensure all activities and responsibilities are carried out in compliance with the high standards of ethics and integrity required by the Code of Conduct, supporting Policies and Standards and Company Values to protect and enhance long term performance and reputation</li><li>
Other duties within the position&rsquo;s scope, as assigned by Line Manager</li></ul>
Only Applications in KSA will be considered.
Essential for the role<ul><li>
University degree, with a preference to Medical Sciences, Pharmacy.</li><li>
Experience in neurology or Metabolic field preferably in rare disease.</li><li>
Minimum 2 years of experience of the hospital business: preferably in niche markets/orphan drugs.</li><li>
Proven track record for delivering consistent, &lsquo;top-tier&rsquo; sales results.</li><li>
Sales experience in rare diseases preferred.</li><li>
Experience in project management.</li><li>
Passion for science and commitment to make a positive personal impact. Curiousness and learning agility.</li><li>
Strong influencing skills to engage key stakeholders in complex clinical environments, e.g., mid, and senior-level specialty care professionals, key accounts in the medical community.</li><li>
Proactive and solution oriented. Strong analytical skills.</li><li>
Collaborative and inclusive.</li><li>
High ethical standards.</li><li>
Experience working with an overall rare disease portfolio.</li></ul>
Why AstraZeneca?
At AstraZeneca we&rsquo;re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There&rsquo;s no better place to make a difference to medicine, patients, and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth, and development. We&rsquo;re on an exciting journey to pioneer the future of healthcare.
So, what&rsquo;s next?
<ul><li>Are you already imagining yourself joining our team? Good, because we can&rsquo;t wait to hear from you.</li><li>
Are you ready to bring new ideas and fresh thinking to the table? Brilliant! We have one seat available, and we hope it&rsquo;s yours.</li></ul>
Where can I find out more?<ul><li>
Our Social Media, Follow AstraZeneca on LinkedIn</li><li>
Follow AstraZeneca on Instagram</li><li>
Follow AstraZeneca on Facebook</li></ul></div>

Sr Product Specialist Neurology - Rare Disease (Dammam)

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