workplace experience support specialist

implementations operations specialist

Alertus

<div><div><h3 class="jobSectionHeader"><b>Company Description</b></h3>
<div>At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency.</div>
<div></div>
<div>Our employees are integral to the company&rsquo;s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.</div>
<div></div>
<h3 class="jobSectionHeader"><b>Job Description</b></h3><div></div><div><p><br>
The Implementations Operations Specialist will report to our Manager, Implementations Operations, and act as the liaison between the Sales and Implementation departments ensuring a smooth transition and exceptional customer experience.The objective of this position will be to assist in the management of customer orders from inception to execution.</p>
<p>
This role is a great opportunity for someone who is customer-centric, has great attention to detail, and takes pride in their work supporting others. Our ideal candidate is self-motivated with strong problem solving and communication skills.</p>
</div></div>
<div><div><h3 class="jobSectionHeader"><b>A Day in the Life:</b></h3><div><div><ul>
<li>Inspect, categorize, and process customer orders within the CRM</li>
<li>Communicate across the organization to facilitate a smooth transition from Sales to Implementation</li>
<li>Maintain transparent communication with customer stakeholders regarding project milestones and status updates</li>
<li>Work closely with the Production department to ensure optimal delivery of products</li>
<li>Assist in the collection of critical information and documentation required for successful order fulfillment</li>
<li>Update project trackers and customer implementation plans</li>
<li>Support documentation, reporting, and customer onboarding materials</li>
</ul></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>Required Skills:</b></h3><div><div><ul>
<li>Strong verbal and written communication skills</li>
<li>Proficient in basic computer skills</li>
<li>Attention to detail</li>
<li>Strong organizational skills and ability to multitask</li>
<li>Ability to drive projects to completion</li>
<li>Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy</li>
<li>Ability to collaborate across departments</li>
<li>Ability to work under minimal direction and take initiative on new tasks</li>
<li>Ability to travel on occasion</li>
</ul></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>Desired Skills:</b></h3><div><div><ul>
<li>Knowledge of Salesforce</li>
</ul></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>Education and Experience:</b></h3><div><div><ul>
<li>Bachelor&rsquo;s Degree or equivalent experience</li>
</ul></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>Alertus Career Advantages:</b></h3><div><div><ul>
<li>Paid Time Off</li>
<li>Paid Holidays</li>
<li>401(k) Retirement Plan</li>
<li>Medical, Dental, and Vision Plans</li>
<li>Short-term Disability, Accident, Hospital, and Cancer Insurance</li>
<li>Live Near Your Work HomeBuying Incentive</li>
<li>Employee Referral Bonuses</li>
</ul></div></div></div></div><div><div>$21.67 - $26.55 an hour</div><div>
The referenced base salary range represents the low and high end of Alertus&rsquo; salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will depend on several factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Additional Information:</b></h3>
<div>All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date.</div>
<div></div>
<div>Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19.</div>
<div></div>
<div>Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</div>
<div></div>
<div>All your information will be kept confidential according to EEO guidelines.</div>
</div></div><div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Implementations Operations Specialist

Shepard Exposition Services

<div><p>The <b>Exhibitor Services Specialist i</b>s an entry‑level role responsible for providing frontline support to exhibitors throughout the event lifecycle, with a primary focus on pre‑show preparation and remote support during live events. This role builds foundational knowledge of Exhibitor Services systems, processes, and service standards while delivering accurate, timely, and professional customer support through multiple communication channels.</p><p><b><br>
Responsibilities and Essential Job Duties</b></p><ul><li>
Respond to exhibitor inquiries via phone, email, and chat with professionalism and accuracy.</li><li>
Enter and update exhibitor orders, payments, and account information in company systems.</li><li>
Learn and follow standard operating procedures (SOPs), service guidelines, and compliance requirements.</li><li>
Interpret exhibitor manuals, order forms, and event documentation to assist customers.</li><li>
Provide remote support to on‑site teams during active events as assigned.</li><li>
Assist with basic freight, payment, and order verification questions.</li><li>
Support post‑event closure activities, including documentation and follow‑up, in coordination with Business Operations.</li><li>
Participate in required training and development activities.</li><li>
Perform other related duties as assigned.</li></ul><br>
<b>
Requirements</b><br>
<ul><li>
1&ndash;3 years of customer service experience, preferably in trade shows, events, or logistics</li><li>
Strong verbal and written communication skills; capable of translating complex information clearly</li><li>
Proficient in Microsoft Office; advanced Excel and Salesforce experience preferred</li><li>
Exceptional organizational and time management abilities, especially in high-pressure environments</li><li>
Demonstrated ability to resolve problems independently and with empathy</li><li>
Perform the department&rsquo;s internal and on-site event support functions as outlined which may involve traveling to event sites nationwide as scheduled.</li><li>
Comfortable with travel requirements (30% and above) and extended work hours during events</li><li>
Position requires overtime, including evenings, weekends and holidays</li><li>
High School Diploma required; college coursework or degree preferred</li><li>
Demonstrate Core Values of Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusivity, and Teamwork</li><li>
Act as a responsible ESOP owner by making decisions that benefit the client and company daily</li><li>
Provide exceptional internal and external customer service in accordance with Shepard&rsquo;s Blue Diamond Customer Service Program</li></ul><p></p><p><i>
Please note that the roles and responsibilities outlined in this job description are not exhaustive and may be subject to change. Additional tasks may be assigned as needed to meet the evolving needs of the company.</i></p><p></p><b><br>
Benefits</b><br>
<ul><li>
Medical</li><li>
Dental</li><li>
Vision</li><li>
Life and Disability Insurance</li><li>
401 (k)</li></ul></div>

Exhibitor Services Specialist - Internal

House Buyers of America

<div><div><h3 class="jobSectionHeader"><b>Inside Acquisitions Specialist/ Lead Manager</b></h3>
</div>
<p></p><div><div><div><div><p>The Inside Sales/ Lead Manager is responsible for converting incoming prospects into leads. This is a high-volume pre-sales role requiring consistent follow-up with new leads.</p>
<p>
What you will do:</p>
<ul>
<li>Answer inbound inquiries and prospect calls from web chat and call centers</li>
<li>Aggressive follow up on &quot;after-hours&quot; or missed calls</li>
<li>Utilize multiple methods of contact (text messaging, e-mails, phone calls) to reach prospective sellers</li>
<li>Set appointments for Real Estate Consultants to continue the sales process</li>
<li>Audit leads to ensure they're followed up on appropriately</li>
<li>Assign leads that aren't auto assigned to Real Estate Consultants</li>
<li>Follow up on aged leads</li>
<li>Provide general sales support</li>
</ul>
<p>About You:</p>
<ul>
<li>You have 2+ years of experience working in a high volume inbound/outbound call environment</li>
<li>You have followed up on leads to begin the lead qualification process</li>
<li>You have experience working with consumers/homeowners (preferred)</li>
<li>You have experience in real estate (preferred)</li>
<li>You have a Bachelor's Degree (preferred)</li>
<li>You have experience in real estate (preferred)</li>
</ul>
<p>Why we are a great place to work:</p>
<ul>
<li>Our company is FULLY REMOTE!</li>
<li>Our awesome company culture includes: competitive pay great benefits, great people, casual dress, team events, work hard/ play hard environment!</li>
<li>Number of houses sold increased 119% in Q1 2026 vs Q1 2025</li>
<li>Revenue increased 102% in Q1 2026 vs Q1 2025</li>
<li>We're continuing our nationwide expansion. Over the last year we've expanded to 44 states and Washington DC!</li>
</ul>
<p><b>House Buyers of America</b> is a leading national home-buying company helping homeowners sell with confidence through a <b>simple, transparent, and hassle-free process</b>. Founded in 2001 and operating in <b>44 states</b>, the company blends decades of real estate expertise with <b>technology-driven operations</b> to deliver <b>speed, certainty, and consistent outcomes</b>. House Buyers of America has been recognized for its industry impact, including <b>Ernst &amp; Young Entrepreneur of the Year</b> and inclusion on the <b>Inc. 5000</b> list of America's fastest-growing companies.</p>
<p>
Buyers of America is proudly a member of the Inc 5000 list.<br>
House Buyers is an equal opportunity employer and does not discriminate by sex, creed, race, or by age.</p>
<p>
www.HouseBuyersOfAmerica.com</p>
<p>
Compensation Range $60,000-$95,000 inclusive of base and bonus</p></div></div></div></div></div>

Inside Sales Specialist / Lead Manager (Real Estate)

LinQ Services

<div>Description:
<p><b>
Company Overview: LINQ Services provides comprehensive managed mobility services to corporate clients with fleet mobile device needs. LINQ works directly with carriers to help companies with field employees enhance their operational efficiencies, reduce costs, and improve employee satisfaction through superior mobile device management</b></p><p><b>
Job Description:</b></p><p>
Join LINQ as a Client Service Specialist II and be a part of a collaborative and client-focused team that aims to exceed expectations and drive positive client experiences at LINQ Services. We are currently growing our support team to serve our clients 24/7 and are looking for <b>experienced call center workers</b> who are comfortable working in a queue and delivering exceptional customer service during <b>overnight </b>shifts to help us achieve this goal.</p><p>
This is a fully remote position open to individuals eligible to work in the <b>United States of America</b> and <b>Canada</b>. Individuals who are located near our <b>Pittsburgh, PA</b> offices will be given preference.</p><p>
Our Client Services Specialist II role is our experienced, client focused specialist position. They support our clients through exceptional customer service, maintaining a positive and quality relationship, and providing support through creative problem solving. As a Client Service Specialist II at LINQ, you will be at the forefront of building strong and lasting relationships with our valued clients through email, chat and phone support tickets. Your main responsibility will be to provide exceptional support and assistance, ensuring client satisfaction and loyalty. We are seeking a dedicated and proactive professional who is passionate about delivering outstanding service and understands the importance of client-centricity.</p><p><b>
Key Responsibilities:</b></p><ul><li>Respond to client e-mail, chat and phone support requests such as questions, status checks, phone activations, phone orders, account suspensions, cancellations, and other concerns.</li><li>Use multiple online systems and support tools to effectively resolve tickets.</li><li>Resolve assigned tickets accurately and in a timely manner.</li><li>Prioritize tickets based on urgency and severity, ensuring the most critical issues are addressed promptly.</li><li>Collaborate with colleagues and escalate appropriate tickets to more advanced agents in a seamless manner when required for the best client experience.</li><li>Meet or exceed Key Performance Indicators for the role such as number of tickets handled and response times</li><li>Complete client bulk action requests as they come in or when they are assigned out by a manager or lead.</li><li>Maintain and stay current with a working knowledge of key processes and procedures of multiple vendor platforms.</li><li>Monitor and assist in team messaging platforms to assist fellow agents with inquiries.</li><li>Stay up to date with Technical and MDM (Mobile Device Management) training courses offered by LINQ.</li><li>Have knowledge of and assist clients with phone migrations.</li><li>Support as appropriate with escalated cases</li><li>Staff after hour support for on-call Holidays as needed.</li></ul><p><b>
Compensation:</b></p><p>
Hourly Wage: $20.19-22.12 plus an additional shift differential of $2 an hour</p><p>
This position is eligible for pre-approved overtime and performance based incentives</p><p><b>
Available Shifts:</b></p><p>
We are currently hiring for the following shifts:</p><p>
Thursday-Monday: 9:00PM - 6:00AM Eastern time (Tuesday/Wednesdays off)</p>
Requirements:
<p><b>
Required Qualifications-Candidates who do not meet these qualifications will not be considered:</b></p><ul><li><b>
Minimum 1 year of prior call center experience</b></li><li>
High school diploma, GED or equivalent</li><li>
Reliable, private and secure remote internet with minimum speed requirements of 20Mbps Down/10Mbps Up</li><li>
Dedicated private work location without significant background disruptions</li><li>
Basic skills in use of personal computer and use of Microsoft Office suite (Word, Excel, Outlook).</li><li>
Excellent verbal and written communication skills with a focus on active listening.</li><li>
Strong interpersonal skills, with the ability to build rapport and trust with clients.</li><li>
Problem-solving mindset and the capacity to handle challenging situations with diplomacy.</li><li>
Detail-oriented and highly organized, capable of managing multiple client interactions simultaneously.</li><li>
Customer-centric attitude with a genuine passion for providing top-notch service.</li><li>
Ability to work a flexible work schedule</li></ul><p><b>
Preferred Qualifications (Candidates meeting these qualifications will be a best match for the position)</b></p><ul><li>
Proficiency in using CRM software</li><li>
Two years of customer service experience.</li><li>
One-year prior experience with mobile or technical products.</li><li>
Prior Experience with Salesforce.</li><li>
Understanding of cellular services and markets.</li><li>
Basic knowledge of mobile devices set-up, usage and backup functions</li></ul></div>

Client Services Specialist II - Overnight Shift

Turning Point Global Solutions

<div><p>Turning Point Global Solutions is seeking an experienced <b>Project Manager</b> to lead the design, development, and deployment of a cloud-based system for the Maryland State Department of Education (MSDE). Prior experience with similar systems in state government environments is critical to the success of this position.</p><br>
<p>
</p><p>The Project Manager will serve as the primary point of contact between the client and the TurningPoint delivery team, owning all aspects of project governance, Agile execution, risk management, and stakeholder communication throughout the period of performance (POP).</p><br>
<p></p>
<p><b>
Location</b>: Hybrid; Baltimore, Maryland</p>
<h3 class="jobSectionHeader"><b>
Key Impacts Include</b></h3><div>
<ul><li>Lead end-to-end project delivery using an Agile/PMBOK hybrid methodology, managing sprints, releases, and milestone deliverables across a multi-disciplinary team.</li>
<li>Serve as the primary liaison between MSDE and TurningPoint, managing stakeholder expectations, facilitating decision-making, and escalating issues proactively.</li>
<li>Own and maintain the Implementation Plan, including Solution Roadmap, Agile Implementation Plan, Interface Control Document, and Disaster Recovery Plan, with weekly updates per contract requirements.</li>
<li>Drive on-time delivery of all contract milestones including MVP go-live, UAT, security documentation, and O&amp;M transition.</li>
<li>Manage a formal deliverable review and acceptance cycle with the MSDE Contract Monitor, including DPAF (Deliverable Product Acceptance Form) submissions for every contractual deliverable.</li>
<li>Maintain a project Risk Register; proactively identify and mitigate risks related to timeline, scope, security compliance, and stakeholder alignment.</li>
<li>Oversee monthly status reporting (Red/Yellow/Green dashboard) throughout the pre-production and go-live phases.</li>
<li>Coordinate background check compliance for all contractor personnel prior to onboarding.</li>
<li>Ensure team adherence to Maryland DoIT SDLC, NIST security frameworks, WCAG 2.1 AA accessibility requirements, and all applicable state IT policies.</li>
<li>Ensure conformance to CMMI Maturity Level 5 and TurningPoint's Digital Playbook.
</li></ul></div><h3 class="jobSectionHeader"><b>What We&rsquo;re Looking For</b></h3><div>
<p><b>
Required Qualifications</b></p>
<ul>
<li>5+ years of project management experience leading complex IT system implementations, in public sector or government contracting environments.</li>
<li>Demonstrated experience managing Agile teams including sprint planning, backlog grooming, retrospectives, and release management.</li>
<li>Proven track record delivering cloud-hosted web applications or marketplace platforms on schedule and within budget.</li>
<li>Strong experience managing government contract deliverables including milestone-based payment structures, formal acceptance processes, and contract compliance.</li>
<li>Experience coordinating with state or federal agency stakeholders including managing formal review cycles and written acceptance processes.</li>
<li>Excellent written and verbal communication skills; ability to produce professional deliverables in MS Office formats meeting government quality standards.</li>
</ul>
<p><b>Preferred Qualifications</b></p>
<ul>
<li>PMP certification (active).</li>
<li>Agile certification: CSM, PSM, SAFe, or DASM.</li>
<li>Master's degree in Information Technology, Project Management, Business Administration, or related field.</li>
<li>Prior experience on Maryland state government contracts or familiarity with Maryland DoIT SDLC and procurement processes.</li></ul></div><br>
<div></div>
<div></div><h3 class="jobSectionHeader"><b>What&rsquo;s In It For You?
</b></h3><p><b>We understand that our team members are our greatest asset. That&rsquo;s why we offer:</b></p>
<ul>
<li>Competitive salary with annual performance bonus, and annual merit increases.</li>
<li>Comprehensive health benefits fully funded by the company for employees.</li>
<li>401(k) retirement plan with company match.</li>
<li>Paid time off plus holidays.</li>
<li>Professional development opportunities.</li>
<li>A collaborative and inclusive work culture.</li>
</ul>
<p>In compliance with pay transparency requirements, the salary range for this role is $130,000 to $135,000. This salary is a general guideline only as compensation decisions are based on relevant experience and educational qualifications.</p>
<div>
Ready to make your next career move? <b>Apply today</b> to join a team that values innovation, collaboration, and continuous improvement. We look forward to welcoming you to TurningPoint!</div><h3 class="jobSectionHeader"><b>
About Turning Point Global Solutions LLC
</b></h3><div><div>Turning Point Global Solutions is a growing information technology services company that caters to federal, state and local government organizations, and commercial clients.</div><br>
<div></div>
<div>
At Turning Point Global Solutions, our heritage of innovation and strong software engineering and services capabilities enables us to provide a full suite of mission-critical solutions in a timely and cost-effective manner.</div><br>
<div></div>
<div>
The high level of customer satisfaction with our solutions is exemplified by our consistently winning incumbent contracts (recompetes) and long-term customer relationships.</div><br>
<div></div>
<div>
We take pride in our reputation of predictability, dependability and corporate decision-making that delivers meaningful results and preserves the longevity of our client partnerships.</div><br>
<div></div>
<div>
Founded in 2002, we are privately funded and debt free. TurningPoint Software Engineering process is independently appraised at CMMI Maturity Level 5 for development and CMMI Maturity Level 3 for services.</div><br>
<div></div>
<div>
TurningPoint provides excellent career opportunities for talented professionals and offers a competitive compensation and benefits package.</div>
</div>
<p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Project Manager

University of Maryland, Baltimore

<div></div><div><div><p><b>The Division of Transplant Surgery at the University of Maryland, Baltimore (UMB) are currently seeking a</b> <b>FULL-TIME</b> <b>Clinical Research Specialist to join their fast-paced, high-reward clinical research team.</b></p><p>
The University of Maryland organ transplant center is one of the largest in the United States, performing more than 400 transplants per year, including 300 kidneys, 80 livers, 20 pancreas, and 45 thoracic transplants. The clinical center receives more than 1,500 new patient referrals each year and follows more than 4,800 patients who have been transplanted over the last two decades, as well as more than 1,400 patients on the organ transplant waiting lists.<br>
Our leaders hold national and international prominence in their fields and have translated their discoveries into clinical management guidelines. We are one of only two transplant centers serving more than 5 million people in Maryland.</p><p>
The position is responsible for assisting with coordinating the day-to-day operations of one or more research studies or clinical trial protocols. The position coordinates data collection and maintenance, project evaluation, meeting scheduling, and research subject interfacing. The Clinical Research Project Assistant adheres to good clinical practices, study protocols, and applicable regulations, conducts complex work, contributes to measurable team objectives, and uses discretion to solve issues. The position will work in the Division of Transplant Surgery at the University of Maryland, Baltimore School of Medicine. The division of Transplant Surgery is located within the School of Medicine at the University of Maryland, Baltimore, and maintains a large research portfolio involving the heart, lung, liver, kidney, and pancreas.</p><p></p><p><b><br>
BENEFITS (Exempt Regular):</b></p><p>
UMB offers a comprehensive benefits package that prioritizes wellness, work/life balance, and professional development, along with additional exciting perks that employees can take advantage of. This position participates in a retirement program (pension or optional retirement plan/ORP) that must be selected and is effective on your date of hire. Exempt regular staff receive a generous PAID leave package that includes over 4 weeks of vacation accrued each year, 16 paid holidays, 3 personal leave days, unlimited accrual of sick time, and comprehensive health insurance; professional learning and development programs; tuition remission for employees and their dependents at any University System of Maryland school; and flexible work schedules and teleworking options (if applicable per job).</p><p><b>
UMB is a public university and constituent institution of the University System of Maryland. All employees are expected to work primarily physically within the State of Maryland.</b></p><p></p><p><b><br>
PRIMARY DUTIES</b></p><ul><li>
Performs as a single specialist in a clinical setting who is responsible for providing technical expertise to research programs and projects overseeing clinical research activities. The position develops, recommends, modifies, and implements policies and procedures for clinical research, as well as develop protocol manuals and data collection instruments. This position significantly contributes to the conduct of research.</li><li>
Coordinates the preparation of Institutional Review Board (IRB) and Health Insurance Portability and Accountability Act (HIPPA) protocol development and ensure compliance of research operations with protocols. Coordinates developing and recommending policies and procedures and/or design methods for clinical research activities.<br>
<ul><li>Manages interaction with subject participants including eligibility screening, recruitment, enrollment, ensuring informed consent is properly secured and documented, counseling, and obtaining patient medical history. May obtain tissue and blood samples as necessary and collects information through interviews, questionnaires, test results, and charts.</li></ul></li><li>
Establishes and maintains database files and reports using computer applications such as Microsoft Excel/Access. Perform data checks, audits, and data cleaning. Check validity and accuracy of data ensuring compliance with quality control requirements and study relevance.</li><li>
Performs clinical research activities including advanced data analysis using statistical software such as SAS, SPSS, and R; data management (collection, entry, verification); data interpretation, and ensures compliance and clinical relevance of data. May develop data collection instruments such as survey questionnaires.</li><li>
Maintains communication with participants and colleagues regarding protocol specific information and research orders. Provides assessments and ensure protocol compliance while participants are in a study.</li><li>
Serves as liaison to other departments such as IRB or CCT, outside organizations, government agencies, and product representatives to promote effective and efficient operation and use of resources.</li><li>
Oversees and coordinates the day to day clinical research operations, study initiation, execution, and completion. Assist in the design and provide expert recommendation regarding research studies. Oversees interaction with subject participants including eligibility screening, recruitment, enrollment, ensuring informed consent is properly secured and documented, counseling, and obtaining patient medical history.</li><li>
May provide working coordination and feedback to others</li><li>
Performs day-to-day operational duties such as: monitoring the budget; budget negotiation and review, ensuring quality control and safety compliance; serving as liaison with IRB, submitting invoicing, develops policies, procedures, and/or methods for laboratory experimentation; and ordering supplies.</li><li>
Searches relevant literature, develops conclusions on research findings, writes reports, prepare and deliver presentations of relevant findings and conclusions, and recommends appropriate actions. May conduct library research and contributes to the preparation and writing of research findings for publication of journal articles and grant proposals.</li><li>
Provides training to less experienced researchers; assisting in developing and submitting grants, papers, abstracts, manuscripts and presenting studies; developing protocol manuals and data collection instruments; participating in field visits, responding to requests and questions from individuals, institutions, government agencies, and funding agencies; and participating in the design of research studies.</li><li>
Performs other duties as assigned.</li></ul><div>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
MINIMUM QUALIFICATIONS</b></p><p><b>
Education:</b> Bachelor's degree in a scientific field of study related to the research of the clinical setting.</p><p><b>
Experience:</b> Three (3) years clinical research including two (2) years in the relevant research specialization.</p><p><b>
Supervisory Experience: </b>N/A</p><p><b>
Certification/Licensure:</b> N/A</p><p><b>
Other: </b>Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 undergraduate college credits being equivalent to one year of related experience. In instances where specific education and/or experience is required only directly related education and/or experience may be substituted.</p><p><b><br>
KNOWLEDGE, SKILLS, ABILITIES</b></p><p>
Knowledge of position requirements. Knowledge of all applicable requirements, regulations, and laws. Skill in effective use of applicable technology/systems. Ability to effectively communicate both verbal and written thoughts, ideas, and facts. Ability to work cooperatively with others and independently. Ability to demonstrate, understand, apply, and adhere to the UMB Core Values of Respect and Integrity, Well-being and Sustainability, Equity and Justice, and Innovation and Discovery.</p><p></p><p><b><br>
HIRING RANGE:</b> $64,000 - $75,000 per year / Commensurate with education and experience</p><p></p><p><br>
UMB is committed to cultivating a diverse and inclusive workforce and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, ancestry or national origin, sex, pregnancy or related conditions, sexual orientation, gender identity or expression, genetic information, physical or mental disability, marital status, protected veteran's status, or any other legally protected classification.</p><p>
If you anticipate needing a reasonable accommodation for a disability under the Americans With Disabilities Act (ADA), during any part of the employment process, please submit a UMB Job Applicant Accommodation Request. You may also contact leave_and_accom@umaryland.edu. Please note that only inquiries concerning an ADA request for reasonable accommodation will be responded to from this email address.</p><p>
The University of Maryland, Baltimore prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. Read the UMB Notice of Non-Discrimination for more information.</p><div><br>
</div></div><div><b>
Job</b><b>:</b> Reg or CII Exempt Staff - E3304E</div><div><b>
Employee Class </b><b>:</b> Exempt Regular</div><div><b>
Full Time/Part Time</b><b>:</b> Full-Time</div><div><b>
Shift</b><b>:</b> Day Job</div><div><b>
Financial Disclosure</b><b>:</b> No</div><div><b>
Organization</b><b>:</b> School of Medicine - Surgery</div><div><b>
Job Posting</b><b>:</b> Apr 7, 2026</div><div><b>
Unposting Date</b><b>:</b> Apr 15, 2026, 10:59:00 PM</div></div>

Clinical Research Specialist

DAVIES

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><b><br>
Our Story</b></div><div>
Imagine being part of a team that&rsquo;s not just shaping the future but actively driving it. At <b>Davies North America</b>, we&rsquo;re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.</div><div>
<br>
Davies Claims North America is seeking a Claims Representative I to join our team supporting the Maryland Transit Administration (MTA).<br>
</div><div>In this role, you will be responsible for managing, investigating, and resolving minor property damage and bodily injury claims arising from MTA operations. You will work under close supervision while developing foundational claims handling skills in a fast-paced, high-volume environment.</div><br>
<h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><br>
<ul>
<li>
Manage a caseload of approximately 150&ndash;175 claims, including files with multiple claimants</li>
<li>Investigate claims involving automobile property damage, bodily injury, and general liability</li>
<li>Evaluate claim details to determine liability and exposure</li>
<li>Assist in establishing and maintaining appropriate reserves (typically $10,000 or less)</li>
<li>Maintain accurate and timely documentation, diary entries, and claim notes</li>
<li>Communicate with claimants, insureds, witnesses, and internal stakeholders</li>
<li>Support the resolution of claims through investigation and settlement activities</li>
<li>Ensure compliance with client guidelines, company standards, and regulatory requirements</li>
<li>Perform additional duties as assigned to support team and operational goals</li></ul><br>
<h3 class="jobSectionHeader"><b>
Skills, knowledge &amp; expertise</b></h3><br>
<ul>
<li>
High school diploma or GED required</li>
<li>Minimum 1 year of experience handling or supporting claims involving: Automobile property damage<br>
Bodily injury<br>
General liability claims</li>
<li>Basic understanding of claims investigation and settlement processes</li>
<li>Strong attention to detail and organizational skills</li>
<li>Effective written and verbal communication skills</li>
<li>Ability to manage a high-volume workload in a fast-paced environment</li>
<li>Proficiency in Microsoft Office Suite</li></ul><br>
<h3 class="jobSectionHeader"><b>
Benefits</b></h3><div><b><br>
Benefits</b></div><div>
At Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes:</div><ul>
<li>Medical, dental, and vision plans to ensure your health and that of your family.</li>
<li>A 401k plan with employer matching to help you build a secure financial future.</li>
<li>Our time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment.</li>
<li>Paid holidays.</li>
<li>Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones.</li>
</ul><div></div><div>
<b>Massachusetts Notice</b><br>
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.<br>
</div><div><b>Diversity and Inclusion</b></div><div>
Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.<br>
<br>
<b>Compensation Transparency:</b>
<br>
The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.
<br>
<br>
<i>We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at </i><i>recruitment@davies-group.com</i></div><br>
<h3 class="jobSectionHeader"><b>
About Davies</b></h3><div>
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.<br>
<br>
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation &amp; risk, customer experience, human capital, digital transformation &amp; change management.<br>
<br>
Our global team of more than 8,000 professionals operate across ten countries, including the UK &amp; the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research &amp; development, innovation &amp; automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.</div></div>

P & C Claim Rep 1 - MTA

Explore 73+ Implementations operations specialist in Baltimore this April. Find roles across top companies and apply now to boost your career.