accountability specialist ft

CareFirst BlueCross BlueShield

<div>Resp &amp; Qualifications
PURPOSE:
 
Under minimal supervision, the Claims Recovery Specialist II review and audits medical and/or dental claims to recover payments. Specialist will assist to maximize recovery amounts due to refund of payments made in error to members and/or providers, retro terms and/or focused provider audits. Specialist will provide day-to-day management of active overpayment recoveries. This position will work closely with the claims, service, finance, and vendor auditing departments to complete claims adjustments. 
 
ESSENTIAL FUNCTIONS:<ul><li>
Under supervision, reviews, audits, and/or initiates recovery efforts for medical, and/or dental claims to recover overpayments, ensuring all parts of the process are documented properly.</li><li>
Contacts carriers, members and/or providers, via phone, email, and correspondence, to recover and settle overpaid and/or unpaid claims. Responds to carrier, customer and/or provider service inquiries regarding outstanding claims and/or overpayment balances. Proactively identifies needs and responds appropriately through investigating, problem solving, engagement of other internal or external resources, and providing high level service. Adjusts claims to reflect cash returned by members and/or providers to reduce and accurately reconcile customer accounts.</li><li>
Distributes written correspondence to policy holders to recoup overpaid claims, negotiate repayment agreements when necessary, and ultimately reduce the company's care line. Performs vendor education and training to educate vendors on claims retrieval systems and procedures, general vendor updates.</li><li>
Participate in all internal/external meetings relating to Audit and Recoupment. Improves claims audit and recoupment job knowledge by attending training sessions. Participates with department management in revising Audit and Recoupment SOPs.</li></ul>
QUALIFICATIONS: 
 
Education Level: High School Diploma or GED. 
 
Experience: 5 years claims processing. 
 
Preferred Qualifications:<ul><li>
1 year adjustment processing
</li></ul>Knowledge, Skills and Abilities (KSAs)<ul><li>
Mathematical ability/aptitude.</li><li>
Communication skills.</li><li>
Ability to deal with both internal and external clients.</li><li>
Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.</li></ul>
Salary Range: $42,624 - $78,144
Salary Range Disclaimer
The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).
Equal Employment Opportunity
CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Federal Disc/Physical Demand
Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
PHYSICAL DEMANDS:
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
Sponsorship in US
Must be eligible to work in the U.S. without Sponsorship</div>

Claims Recovery Specialist II (Remote)

TeachMe.To

<div><h4 class="jobSectionHeader">Skip the line and apply on our website:</h4>

https://teachme.to/become-a-pro
<h4 class="jobSectionHeader">
About Us</h4>

TeachMe.To is the leading peer-to-peer lessons marketplace, on a mission to connect independent Spanish tutors in Baltimore, MD with students through online lessons. As a fast-growing destination for online Spanish tutoring jobs, we empower talented educators to share their expertise from anywhere. With thousands of instructors and over 2 million students visiting our marketplace, we invite you to join a movement that's reshaping how students learn Spanish.
<h4 class="jobSectionHeader">
Role Overview</h4>

We are seeking skilled and dedicated online Spanish tutors serving students in Baltimore, MD to join our dynamic platform. Whether you're a seasoned Spanish tutor or new to teaching, our flexible, fully remote model lets you set your own schedule, define your rates, and work one-on-one with motivated students over video, all from the comfort of your home.
<h4 class="jobSectionHeader">
Responsibilities</h4>
<ul><li>Personalized Online Tutoring: Deliver one-on-one Spanish sessions over video, tailored to each student's goals, level, and learning style.</li>
<li>Conversational Fluency: Help students build real speaking confidence in Spanish through guided conversation and pronunciation practice.</li><li>
Grammar &amp; Comprehension: Strengthen grammar, vocabulary, and reading comprehension with lessons matched to each student's level.</li>
<li>Progress &amp; Accountability: Track each student's growth, assign practice, and keep them motivated session over session.</li>
</ul><h4 class="jobSectionHeader">Requirements</h4>
<ul><li>Fluency in Spanish and prior experience teaching or tutoring the language.</li>
<li>A reliable internet connection and a quiet space for online video lessons.</li>
<li>Excellent communication skills to engage, motivate, and effectively teach students of all levels.</li>
</ul><h4 class="jobSectionHeader">Benefits</h4>
<ul><li>Work From Anywhere: Teach 100% online on your own schedule, with no commute and full control over your availability.</li>
<li>Set Your Own Rates: Price your lessons to reflect your expertise and experience.</li>
<li>Dynamic Student Base: Get immediate access to eager learners, expanding your reach well beyond your local area.</li>
<li>Zero Hassle: We handle scheduling, payments, and marketing, so you can focus on delivering top-notch Spanish instruction.</li>
</ul>
TeachMe.To is more than just a platform, it's your opportunity to make a real impact and build a rewarding tutoring career on your terms. If you're ready to turn your expertise into your profession, we're eager to welcome you aboard.</div>

Spanish Tutor (Private) in Baltimore, MD | TeachMe.To

<div><h4 class="jobSectionHeader">Skip the line and apply on our website:</h4>

https://teachme.to/become-a-pro
<h4 class="jobSectionHeader">
About Us</h4>

TeachMe.To is the leading peer-to-peer lessons marketplace, on a mission to connect independent Math tutors in Baltimore, MD with students through online lessons. As a fast-growing destination for online Math tutoring jobs, we empower talented educators to share their expertise from anywhere. With thousands of instructors and over 2 million students visiting our marketplace, we invite you to join a movement that's reshaping how students learn Math.
<h4 class="jobSectionHeader">
Role Overview</h4>

We are seeking skilled and dedicated online Math tutors serving students in Baltimore, MD to join our dynamic platform. Whether you're a seasoned Math tutor or new to teaching, our flexible, fully remote model lets you set your own schedule, define your rates, and work one-on-one with motivated students over video, all from the comfort of your home.
<h4 class="jobSectionHeader">
Responsibilities</h4>
<ul><li>Personalized Online Tutoring: Deliver one-on-one Math sessions over video, tailored to each student's goals, level, and learning style.</li>
<li>Concept Mastery: Break down complex Math concepts into clear, step-by-step explanations students can actually follow.</li><li>
Problem-Solving Practice: Build problem sets and walk through worked examples so students gain confidence ahead of tests and exams.</li>
<li>Progress &amp; Accountability: Track each student's growth, assign practice, and keep them motivated session over session.</li>
</ul><h4 class="jobSectionHeader">Requirements</h4>
<ul><li>Strong command of Math and prior experience tutoring or teaching the subject.</li>
<li>A reliable internet connection and a quiet space for online video lessons.</li>
<li>Excellent communication skills to engage, motivate, and effectively teach students of all levels.</li>
</ul><h4 class="jobSectionHeader">Benefits</h4>
<ul><li>Work From Anywhere: Teach 100% online on your own schedule, with no commute and full control over your availability.</li>
<li>Set Your Own Rates: Price your lessons to reflect your expertise and experience.</li>
<li>Dynamic Student Base: Get immediate access to eager learners, expanding your reach well beyond your local area.</li>
<li>Zero Hassle: We handle scheduling, payments, and marketing, so you can focus on delivering top-notch Math instruction.</li>
</ul>
TeachMe.To is more than just a platform, it's your opportunity to make a real impact and build a rewarding tutoring career on your terms. If you're ready to turn your expertise into your profession, we're eager to welcome you aboard.</div>

Math Tutor (Private) in Baltimore, MD | TeachMe.To

Planned Parenthood of Maryland Inc.

<div>
 
 Ready to lead a mission-driven team and ensure top-tier reproductive healthcare for our Baltimore community?
 
 Planned Parenthood of Maryland (PPM) is seeking a strong, hands-on Health Center Manager who excels as an operational leader while also guiding and coaching from the floor. If you thrive on advancing a vital mission and upholding the highest standards of patient care, this is the role for you.
 
 
 
 Inside the Role
 
 
 
 As the Health Center Manager, you will be the driving force behind our Baltimore clinic's daily success. You will blend business operations with clinical leadership, ensuring our staff feels supported while maintaining strict compliance with PPM protocols and regulatory standards.
 
 
 
 Your Day-to-Day Impact
 
 
 
 
 Lead from the Floor:
 
 Stay actively engaged on the clinic floor, keeping an "open door" policy, supporting your team in real-time, and conducting morning huddles to keep everyone aligned.
 
 
 
 F
 
 
 oster Deep Accountability:
 
 Establish clear expectations and hold staff accountable for everything from punctuality and inventory management to hazmat compliance. You must be comfortable making tough personnel decisions to ensure our team meets our rigorous standards of care.
 
 
 
 Drive Operational Excellence:
 
 Seamlessly manage day-to-day operations, including patient and staff scheduling, budget monitoring, and achieving our productivity and revenue goals.
 
 
 
 Build a Resilient Team:
 
 Lead the interviewing, hiring, and training of new staff, serving as the primary supervisor to evaluate performance and promote a culture of exceptional customer service.
 
 
 
 What You Need To Succeed
 
 
 
 <ul>
 <li>
 Bachelor's degree in business, management, healthcare, or a related field
 </li>
 <li>
 Minimum of 5 years of supervisory experience leading a team of 10 or more staff (outpatient healthcare or multi-provider setting preferred)
 </li>
 <li>
 A strong leadership presence with the ability to deliver operational excellence while remaining accessible and hands-on
 </li>
 <li>
 Demonstrated ability to work in a cost-effective, efficient, and highly customer-service-oriented manner
 
 
 
 </li>
 </ul>
 
 Salary &amp; Benefits Overview
 
 
 
 <ul>
 <li>
 Comprehensive Coverage: Medical, Dental, Vision, Life, and AD&amp;D insurance
 </li>
 <li>
 Work-Life Harmony: Generous Paid Time Off (PTO) and Paid Holidays
 </li>
 <li>
 Future Focus: 401(k) Retirement Plan and Flexible Spending Account
 
 
 
 </li>
 </ul>
 
 Ready to bring your operational expertise to a cause that matters?
 
 Apply today to join the PPM family and help us empower the communities we serve.
 
 
 
 Equal Opportunity Statement:
 
 
 
 Planned Parenthood of Maryland is an Equal Opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion (creed), gender, gender expression, sexual orientation, national origin (ancestry), disability, genetic information, pregnancy, military status, or any other protected characteristics outlined by federal, state, or local laws.
 
 
 This policy applies to all terms and conditions of employment, including recruiting, hiring placement, promotion, termination, layoff, recall, transfer, leaves or absence, compensation, and training.
 
 
 Planned Parenthood of Maryland uses "E-Verify" for the Right to Work in the United States.
 
 
 Planned Parenthood requires COVID-19 vaccination.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Health Center Manager

GBMC HealthCare

<div>Under direct supervision, assists physician in providing direct patient care and evaluation of patients in an office. Performs direct patient care such as phlebotomy, EKG, specimen collection, wound care, medication administration and vital signs. Maintains supplies and schedules patient appointments.
Education
HS, GED, OR
Certificate of training from a nationally recognized Medical Assistant Program and National Certification as a Certified Medical Assistant
Experience
Successful completion of accredited MA training program through Fortis, Community College Baltimore County, Allegany College of MD, Anne Arundel Community College, CCBC, Harford Community College, PG Community College, or Towson University. OR
1 year of MA experience and National Certification as a Certified Medical Assistant (CCMA, AAMA or RRMA)
Skills<ul><li>
Knowledge of medical terminology</li><li>
Skill in using techniques for phlebotomy, EKG, specimen collection, medication administration and taking vital signs</li><li>
Skill in written and oral communication</li><li>
Ability to distinguish normal from abnormal diagnostic results</li><li>
Ability to pass a medication calculation test with an 85% or better prior to hire</li></ul>
Licensures, Certifications<ul><li>
Certificate of training from an accredited Medical Assistant program OR National Certification as a Certified Medical Assistant</li><li>
BLS CPR Certification through American Heart Association or American Red Cross</li></ul>
Principal Duties and Responsibilities:<ul><li>Performs direct patient care in an office such as:</li></ul><ul><li>
Takes and records vital signs</li><li>
Routine diagnostic tests</li><li>
Administers medications</li><li>
Prepares patient for exam</li><li>
Record EKG</li></ul><ul><li>Maintains examination schedule. Evaluates patients for schedule of appropriate preventive or other care such as immunizations, eye exams, PAP smears, pain management, or wound care.</li></ul><ul><li>Responds to patient questions. Assists patient with dressing and undressing, getting off and on examination table. Chaperones patient as needed during examinations.</li></ul><ul><li>Reviews diagnostic results and reports abnormal results to physician.</li></ul><ul><li>Cleans room as needed between patient exams; maintains cleanliness and order of exam rooms. Stocks and orders supplies; sterilizes medical equipment, and performs medical office clerical duties as assigned.</li></ul>
Physical Requirements<ul><li>
Ability to walk and stand for up to eighty percent (80%) of work time.</li></ul>
Working Conditions<ul><li>
Exposure to disinfectant and detergent solutions. Exposure to human specimens</li></ul>
Conditions of Employment<ul><li>
Ability to do various practices, as needed.</li></ul>
All roles must demonstrate GBMC Values:
Respect
I will treat everyone with courtesy. I will foster a healing environment.<ul><li>
Treats others with fairness, kindness, and respect for personal dignity and privacy</li><li>
Listens and responds appropriately to others&rsquo; needs, feelings, and capabilities</li></ul>
Excellence
I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.<ul><li>
Meets and/or exceeds customer expectations</li><li>
Actively pursues learning and self-development</li><li>
Pays attention to detail; follows through</li></ul>
Accountability
I will be professional in the way I act, look and speak. I will take ownership to solve problems.<ul><li>
Sets a positive, professional example for others</li><li>
Takes ownership of problems and does what is needed to solve them</li><li>
Appropriately plans and utilizes required resources for various job duties</li><li>
Reports to work regularly and on time</li></ul>
Teamwork
I will be engaged and collaborative. I will keep people informed.<ul><li>
Works cooperatively and collaboratively with others for the success of the team</li><li>
Addresses and resolves conflict in a positive way</li><li>
Seeks out the ideas of others to reach the best solutions</li><li>
Acknowledges and celebrates the contribution of others</li></ul>
Ethical Behavior
I will always act with honesty and integrity. I will protect the patient.<ul><li>
Demonstrates honesty, integrity and good judgment</li><li>
Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers</li></ul>
Results
I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.<ul><li>
Embraces change and improvement in the work environment</li><li>
Continuously seeks to improve the quality of products/services</li><li>
Displays flexibility in dealing with new situations or obstacles</li><li>
Achieves results on time by focusing on priorities and manages time efficiently</li></ul>
Pay Range
$17.64 - $27.48
Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.
Equal Employment Opportunity
GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.</div>

Medical and Patient Services Assistant GBMA - Podiatry

Under Armour

<div>
 
 Values &amp; Innovation
 
 
 
 At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.
 
 
 Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.
 
 
 Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.
 
 
 If you are a current Under Armour teammate, apply to this position on the
 
 Internal Career Site Here.
 
 
 
 
 Purpose of Role
 
 
 
 The
 
 Senior Financial Analyst, Marketing FP&amp;A
 
 will partner with the Director of FP&amp;A, in providing strategic, financial, and operational analytics &amp; insights to the Americas Wholesale Marketing and Team Sports Division teams to maximize financial returns of the region. It will work on identifying and developing cost efficiencies across the Americas, ensuring expenditures are managed tightly and in line with approved plans. It will manage submission of selling general &amp; administrative expense and support functions financial plan, ensuring they are submitted in accordance with global direction while developing the level of detail and accuracy. As well as the consolidation of Team Sports division P&amp;L. Responsible for maintaining marketing database and partnering with key teams to recommend and implement process improvement opportunities to drive savings.
 
 
 
 Your Impact
 
 
 
 
 Financial Planning
 
 
 
 <ul>
 <li>
 Serve as primary business partner to VP, Wholesale Marketing and VP, Team Sports and their teams
 </li>
 <li>
 Manage forecast submissions as well as the in-month latest estimate updates for Marketing and Fixture Expenses; Ensuring plans are submitted in accordance with the process and continuously seeking to improve accuracy
 
 
 </li>
 </ul>
 
 Business Analytics
 
 
 
 <ul>
 <li>
 Interpret, analyze, and review financial results of support functions to provide recommendations and ensure accountability
 </li>
 <li>
 Analyze Marketing Investment Key Performance Indicators (KPIs) and present results to leadership
 </li>
 <li>
 Partner with marketing, accounting and sales teams to perform fixtures expense investment analysis and prepare Capital Asset Request supporting documents
 </li>
 <li>
 Manage forecasting of Headcount spend and partner with HRBP as needed to gain understanding of changes to headcount.
 </li>
 <li>
 Consolidate the Team Sports division P&amp;L by partnering with Wholesale and FP&amp;A revenue‑forecasting teams to ensure accurate and reliable financial data
 </li>
 <li>
 Contribute to continuous development of business reports and the reporting process to ensure they are reporting developing trends and relevant metrics in the businesses in accordance with the Global framework
 </li>
 <li>
 Prepare monthly and quarterly actual variance analysis versus operating plans, prior year results and current forecasts and present to leadership.
 </li>
 <li>
 Work with all marketing teammates to understand all variances vs. plan as well as ensuring control against cost center budgets
 
 
 </li>
 </ul>
 
 Other
 
 
 
 <ul>
 <li>
 Communicate frequently and effectively with all levels and provide recommendations to management on strategic initiatives, project execution and calendar updates
 </li>
 <li>
 Execute financial rhythm of month-end close and prepare journal entries to support the close process
 </li>
 <li>
 Presentation of results and financial plans to business partners
 </li>
 <li>
 Assist in the development of yearly budgets for channels utilizing historical data and current market condition data finding opportunities to mitigate risks
 </li>
 <li>
 Support special projects to drive improvement and understanding of complex areas of the business
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Finance or related field (Accounting/Business Administration)
 </li>
 <li>
 3-5 years of progressive experience in FP&amp;A, Accounting and/or Business Analysis
 </li>
 <li>
 Advanced Knowledge of Microsoft Office especially financial modeling in Excel
 </li>
 <li>
 Familiarity with corporate financial accounting systems (SAP, IBPF, COPA, Anaplan, etc)
 
 
 </li>
 </ul>
 
 Workplace Location
 
 
 
 <ul>
 <li>
 Location: This individual must reside within commuting distance from our global headquarters in Baltimore, MD
 </li>
 <li>
 Workplace location: Four (4) days per week in-office, the remainder of work week remote
 
 
 </li>
 </ul>
 Sponsorship Eligibility: (US ONLY) UA does not offer sponsorship of job applicants for employment-based work authorization for this position at this time.
 
 
 
 Relocation
 
 
 
 <ul>
 <li>
 No relocation provided
 
 
 </li>
 </ul>
 
 Base Compensation
 
 
 
 
 $80,000.00
 
 -
 
 $110,000.00
 
 
 USD
 
 
 
 Most new hires fall within this range and have the opportunity to earn more over time. Initial placement within the salary range, however, is based on an individual's relevant knowledge, skills and experience for the position. UA is committed to helping our teammates succeed and advance in their careers. Base salary is only one component of our competitive Total Rewards package.
 
 
 
 Benefits &amp; Perks
 
 
 
 <ul>
 <li>
 Paid "UA Give Back" Volunteer Days: Work alongside your team to support initiatives in your local community
 </li>
 <li>
 Under Armour Merchandise Discounts
 </li>
 <li>
 Competitive 401(k) plan matching
 </li>
 <li>
 Maternity and Parental Leave for eligible and FMLA-eligible teammates
 </li>
 <li>
 Health &amp; fitness benefits, discounts and resources- We offer teammates across the country programs to promote physical activity and overall well-being
 
 
 </li>
 </ul>
 
 Our Commitment to Equal Opportunity
 
 
 
 At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour seeks to recruit, develop and retain the most talented people representing a wide variety of backgrounds and perspectives. If a reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team via candidateaccommodations@underarmour.com.
</div>

Sr. Financial Analyst, Marketing FP&A

Axon

<div><div><h4 class="jobSectionHeader">Join Axon and be a Force for Good.</h4>

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. 
 
Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.</div><h2 class="jobSectionHeader">
Your Impact</h2>

As a Technical Account Manager at Axon, you're not working a ticket queue &mdash; you're embedded inside law enforcement agencies as the person they trust most. You own the relationship, you own the deployments, and you own the outcome. When something's escalating, you're on it. When adoption is stalling, you fix it. When a customer needs someone inside Axon advocating for their priorities, that's you. The role sits at the intersection of technical depth and genuine customer trust &mdash; and you'll operate largely independently, with real accountability and real visibility. Your work will contribute to enhancing public safety and saving lives by ensuring our technology is effectively utilized by those who need it most.
<h2 class="jobSectionHeader">
What You'll Do</h2>

Location: Must be based within an hour of an Axon Hub Location (Scottsdale - HQ) with 80% travel to agency locations in the US 
Reports To: Manager of Technical Account Management Services 

<h3 class="jobSectionHeader">
Technical Delivery &amp; Support</h3>
<ul><li>Serve as the primary technical point of contact for assigned agencies</li>
<li>Diagnose and resolve complex technical issues across Axon's software and integrated solutions</li>
<li>Lead technical troubleshooting efforts and coordinate root-cause analysis across Product, Engineering, Support, and Services teams</li>
<li>Manage escalations and ensure timely resolution of customer-impacting issues</li>
<li>Maintain strong understanding of Axon's hardware, software, cloud, and integrated technology ecosystem</li>
</ul><h3 class="jobSectionHeader">Deployment &amp; Adoption</h3>
<ul><li>Partner with deployment teams to design, configure, test, and implement Axon solutions</li>
<li>Support successful onboarding and transition to steady-state operations</li>
<li>Help customers adopt new capabilities and incorporate technology into existing workflows</li>
<li>Identify barriers to adoption and recommend best practices to improve utilization</li>
<li>Support customers through operational and technology changes associated with new deployments</li>
</ul><h3 class="jobSectionHeader">Customer Partnership</h3>
<ul><li>Build trusted relationships with technical and operational stakeholders within assigned agencies</li>
<li>Serve as an advocate for customer needs and priorities within Axon</li>
<li>Conduct regular customer reviews focused on technical health, adoption, and operational success</li>
<li>Provide guidance on product capabilities, integrations, and recommended usage patterns</li>
<li>Help customers understand how technology supports their operational objectives</li>
</ul><h3 class="jobSectionHeader">Workflow &amp; Operational Improvement</h3>
<ul><li>Develop an understanding of customer workflows and operational environments</li>
<li>Identify opportunities to improve efficiency, product utilization, and operational effectiveness</li>
<li>Support customer adoption of AI-powered capabilities across the Axon ecosystem</li>
<li>Capture recurring workflow challenges and customer feedback to improve future deployments and customer experiences</li>
<li>Contribute insights that help Product and Engineering teams better understand customer needs</li>
</ul><h3 class="jobSectionHeader">Data, Reporting &amp; Analytics</h3>
<ul><li>Utilize tools such as Power BI, SQL, dashboards, and reporting platforms to support customer insights and operational decision-making</li>
<li>Assist customers with data integrations, reporting requirements, and workflow visibility</li>
<li>Monitor customer health indicators, adoption metrics, and technical performance trends</li>
<li>Use data to identify opportunities for improvement and proactive customer engagement</li>
</ul><h3 class="jobSectionHeader">Training &amp; Enablement</h3>
<ul><li>Deliver advanced product training and technical education to customer stakeholders</li>
<li>Develop and maintain customer-facing documentation and best practices</li>
<li>Help agencies build confidence in using Axon's solutions effectively</li>
<li>Support knowledge transfer and operational readiness during deployments and upgrades</li>
</ul><h3 class="jobSectionHeader">Field Engagement</h3>
<ul><li>Work onsite with customers as needed to support deployments, training, troubleshooting, and operational success</li>
<li>Maintain strong awareness of customer environments and evolving needs</li>
<li>Support critical incidents and high-priority customer situations when required</li>
</ul><h2 class="jobSectionHeader">What You Bring</h2> 

<h3 class="jobSectionHeader">Required</h3>
<ul><li>Experience in technical account management, customer-facing technical delivery, deployment support, or similar roles (typically 4+ years, though we encourage applicants with varied experience to apply)</li>
<li>Experience supporting SaaS applications, cloud platforms, software deployments, or integrated technology environments</li>
<li>Strong troubleshooting and root-cause analysis skills</li>
<li>Ability to communicate effectively with both technical and non-technical stakeholders</li>
<li>Experience working across multiple teams to solve customer challenges and deliver successful outcomes</li>
<li>Familiarity with networking concepts, cloud technologies, system integrations, or enterprise software environments</li>
<li>Strong organizational skills with the ability to manage competing priorities and customer needs</li>
<li>Interest in helping customers adopt new technologies and improve operational effectiveness</li>
<li>Ability to work independently while collaborating closely with cross-functional teams</li>
<li>Commitment to delivering exceptional customer experiences</li>
<li>Ability to obtain and maintain CJIS compliance and handle sensitive information appropriately</li>
</ul><h3 class="jobSectionHeader">Preferred</h3>
<ul><li>Experience supporting public safety, law enforcement, government, or mission-critical operational environments</li>
<li>Familiarity with CAD, RMS, CJIS standards, digital evidence systems, or related public safety technologies</li>
<li>Experience with Power BI, SQL, dashboards, reporting tools, or analytics platforms</li>
<li>Familiarity with AI-powered products, workflow automation, or operational technology solutions</li>
<li>Relevant technical certifications (Microsoft, Cisco, ITIL, cloud certifications, etc.)</li>
</ul><h2 class="jobSectionHeader">Additional Information</h2>

We recognize that candidates may bring strengths from different backgrounds and experiences. If your experience aligns closely with this role, we encourage you to apply.
<h2 class="jobSectionHeader">
How This Role Fits the Future</h2>

Technical Account Managers play a critical role in helping customers successfully deploy, adopt, and operate Axon technology. They serve as trusted technical partners, develop deep product expertise, and build strong customer relationships. As Axon's Mission Engineering capability evolves, the TAM role provides a foundation for future growth into broader customer ownership, operational leadership, and mission-focused roles across the organization.
<h2 class="jobSectionHeader">
Benefits that Benefit You</h2>
<ul><li>Competitive salary and 401k with employer match</li>
<li>Discretionary paid time off</li>
<li>Paid parental leave for all</li>
<li>Medical, Dental, Vision plans</li>
<li>Fitness Programs</li>
<li>Emotional &amp; Mental Wellness support</li>
<li>Learning &amp; Development programs</li></ul> 
 
Benefits listed herein may vary depending on the nature of your employment and the location where you work<div> 
Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent &mdash; regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances &mdash; and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.</div></div>

Software Technical Account Manager II (Traveling)

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