accountability specialist ft

Volunteers of America

<div>Reporting to the Assistant Director, Resident Services, the Accountability Specialist (ACS) primary responsibilities include coordinating resident approved movement schedule with case managers, monitor resident on GPS devices assigned to Home Confinement and job site. ACS will install GPS on resident monitor resident movements while on home confinement, social pass, treatment, employment, or other authorized community activities to ensure compliance with the Bureau of Prisons Community Re-entry guidelines. Monitoring shall include unannounced visits to residents homes, pass locations and places of employment; telephone verification of residents scheduled locations; and appropriate documentation of contacts in the resident file and other tracking records. The ACS provides guidance to the facility on resident whereabouts outside the facility. ACS coordinates monitoring activities, document any violation, master tamper alarm, conduct investigation. The employee will report to the Assistant Director Resident Services.
RESPONSIBILITIES:<ul><li>
Install GPS devices on resident and monitor residents movement, home confinement, job , treatment site, etc.</li><li>
Coordinate with case managers to and develop implementation resident schedule to ensure compliance with Bureau of Prisons (BOP) and America Corrections Association (ACA) guidelines, in home confinement, pass, employment, or other authorized community activity.
</li><li>Coordinate job-site visits with the Employment Placement Specialist, ensuring that the schedule of visits is appropriate and reasonable.
</li><li>Implement community-based monitoring based on the approved monitoring plan, and as mandated by ACA, VOACC and the funding source.
</li><li>Conduct home detention site visits according to a standard checklist, and coordinate with Control Center staff to verify each residents authorized located and schedule.
</li><li>Maintain accurate monitoring inventory of GPS devices, records site visits, home confinement, telephone contacts, GPS tracking alerts and incidents and monitoring documentation weekly and ensure they are properly filed in the Secure-Manage (SM) under each resident log</li><li>
Report any deviation from residents authorized community activities to the Program Director/designee, and complete disciplinary incident reports accordingly.
</li><li>Coordinate and conduct initial meeting with the resident and their family members to complete orientations to home plans and visits to the residents release address.</li><li>
Maintains and demonstrate working knowledge of ACA requirements, VOACC policies and procedures and operational procedures, as well as, contractual obligations established by the funding source.</li><li>
Perform functions related to the Center Disciplinary Procedures as directed.</li><li>
Drive on company business to perform residential and employment site visits and transport clients as required.</li><li>
Participate in Program Review Team Meetings weekly and attend staff meetings and other VOACC work-related meetings and functions as directed.</li><li>
Participate in the provision of pre-service and in-service training for staff as directed.</li><li>
Prepare weekly, monthly or other periodic reports as required in the performance of position duties.</li><li>
Participate in 44 hours annual training as mandated by the ACA, VOACC, and funding source, and maintain certification in CPR/First Aid.</li><li>
Represent the program to the public, community agencies, and funding sources, professionally and appropriately.
</li><li>Assist in ensuring the facility's compliance with the American Correctional Association's standards for accreditation/Prison Rape Elimination Acts (PREA)</li><li>
Perform other duties as assigned.
</li></ul>EFFECT ON END RESULTS:<ul><li>
To improve residents community-based programming, accountability, public safety</li><li>
To facilitate and monitor residents' participation and successful completion of the program.</li><li>
Reduce resident escape and master tampering alert.
</li><li>To enhance residents successful transitions to life in the community.
</li></ul>PHYSICAL REQUIREMENTS:
The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
<ul><li>The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.
</li><li>The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.</li><li>
Operating office equipment requiring continuous or repetitive hand/arm movements.
</li><li>The ability to remain in a sitting position for extended periods of time.
</li><li>Occasionally, ability to lift, carry, push, pull or otherwise move objects, including the human body.
</li></ul>OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EEO/AA
REQUIREMENTS
<ul><li>High school/GED certificate required. Bachelors degree from an accredited college or university in criminal justice, psychology, sociology, Human Services, or a related field preferred.
</li><li>Minimum of three (3) years of experience counseling or supervising adult inmates in a correctional setting or One (1) year as a probation filed officer</li><li>
Experience handling facility and inmate disciplinary procedures, investigation, hearing, and compliance guidelines.
</li><li>Experience applying standard inmate progressive sanction assessment
</li><li>Experience conducting investigations and conducting evidential hearings in a correctional setting, court, or probation hearing.</li><li>
Working knowledge and purpose of GPS monitoring procedures, activities, and responsibilities of Accountant Specialist which includes, trends of GPS utilization in rehabilitation of criminal offenders, ability to analyze facts and testimony and reach a sound reasonable conclusions and present clear and concise Incident report/investigation of residents rights, applicable law, appeal right and hearing proceedings
</li><li>Excellent ability to interpret and apply BOP and facility rules as well as grievance process, understand resident files, and pertinent facts from the case records and make independent, fair, and impartial application of judgments under stressful conditions</li><li>
Ability to use computer, terminal, cell phone to communicate with resident and understand due process and its significance in GPS and disciplinary process, read and interpret GPS tracking and navigation system.
</li></ul><ul><li>Ability to develop effective working relationships with the person served population, be self-motivated and able to motivate others,
</li><li>Strong interpersonal and communication skills are a must due to the extensive collaboration and networking that is required in the field.
</li><li>The ability to multitask and function within a non-traditional work environment.
</li><li>The ability to be a self-started and work independently with limited supervision at times.
</li><li>Must have a high level of compassion and respect for persons with special needs;
</li></ul><ul><li>Experience with Microsoft Word, Excel, Power-point, Outlook Email, and other systems i.e. electronic time punches, electronic medical records etc.
</li><li>Bilingual in any language a plus.</li></ul></div>

Accountability Specialist FT

Complete Care - MidAtlantic

<div>
 
 Registered Nurse RN
 
 
 
 <ul>
 <li>
 SIGN ON BONUS: $9,000 FT &amp; $4,500 PT
 </li>
 <li>
 Premium Wages
 </li>
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 Full Time or Part Time Options Available
 </li>
 <li>
 Shift Differential &amp; Weekend Differential Rates!
 
 
 </li>
 </ul>
 
 Complete Care at
 
 
 Heritage
 
 is a pillar in the community of Baltimore, MD. We approach every day with one goal: To improve the lives we touch through high-quality healthcare and extraordinary compassion.
 
 
 
 
 Why work for us?
 
 
 
 
 <ul>
 <li>
 You will have the opportunity to build a career with an established, highly successful organization in a caring and compassionate environment.
 </li>
 <li>
 We are committed to your growth and success.
 </li>
 <li>
 Come join employees who have become family!
 </li>
 <li>
 Work today, get paid today!
 
 
 </li>
 </ul>
 
 
 Now Hiring: RN Registered Nurse
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 <ul>
 <li>
 Administer medication to residents in accordance with their care plan.
 </li>
 <li>
 Perform treatments, as assigned per physician&rsquo;s orders, within scope of practice.
 </li>
 <li>
 Accurately report and record the resident&rsquo;s condition and care including signs and symptoms which may be indicative of change.
 </li>
 <li>
 Perform all duties in accordance with local, state, and federal guidelines.
 </li>
 <li>
 Other duties as assigned by Unit Manager, Director of Nursing and Administrator.
 
 
 </li>
 </ul>
 
 
 Qualifications of a Registered Nurse RN:
 
 
 
 
 <ul>
 <li>
 Ability to work independently or part of a group.
 </li>
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 Computer knowledge.
 </li>
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 Previous long term care experience is preferred but not required.
 
 
 </li>
 </ul>
 
 
 License:
 
 
 
 
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 Must have an Active Registered Nurse RN license
 
 
 </li>
 </ul>
 
 Complete Care at Heritage
 
 is an equal opportunity employer.
 
 
 
 
 Now Hiring: RN Registered Nurse
 
 
 
 
 #CC2024
 
 
 111725
 
 
</div>

Registered Nurse RN Premium Pay

Community Support Services for the Deaf, Inc.

<div><div>Personal Supports Case Manager (FT) - Fluency in American Sign Language. 
 
Job Description: COMMUNITY SUPPORT SERVICES For the DEAF, Inc.</div><div> 

Fluent in American Sign Language. 
 
POSITION: Personal Supports. 
 
STATUS: Full-Time (40 hours). OR Part-Time 
 
WHO IS A CASE MANAGER?</div><ul><li>
A Direct Support Professional who assists Deaf or Deaf-Blind Adults with Intellectual/Developmental Disabilities.</li><li>
Assistance includes Home-based assistance with personal care, cleaning, laundry, cooking, medication management, and assistance with mail.</li><li>
Community-based assistance with medical appointments, shopping, socialization, and activities/events.</li><li>
Other duties as identified in the annual Person-Centered Plan (PCP) meeting.</li></ul><div> 

EXPECTATIONS:</div><ul><li>
Excellent time management skills, well organized, team player, positive attitude, patient and respectful.</li><li>
Annual physical and flu vaccinations are required.</li></ul><div> 

QUALIFICATIONS:</div><ul><li>
Bachelor&rsquo;s degree or High School Diploma with 3 years relevant experience.</li><li>
Valid MD Driver&rsquo;s License with 2 points or less.</li><li>
Fluent in American Sign Language (ASL).</li></ul><div> 

APPLICATION DEADLINE: Until filled. *On your resume, please provide &amp; indicate your voice, text and/or videophone number* 
 
SALARY: Starting at $18/hour 
 
WORK HOURS:</div><ul><li>
Full-Time: Tues-Sat. (Tues - 9a-3p; Wed. 11a-9p; Thurs. 9a-5p; Fri. 9a-5p; Sat. 10a-6p OR</li><li>
Part-Time Sat. and Sun. 10a-6p</li><li>
Some weekends required on-call.</li><li>
Position based in the Baltimore Metro area.</li></ul><div> 

CONTACT PERSON: Leanne Fescina - jobs@cssdinc.org 443.348.8256 (VP); 410.597.8780 (Voice) 410.597.8808 (Fax) 
 
Job Types: Full-time 
</div><div>
Schedule:</div><ul><li>
Full-time Tues.-Sat. OR Part-time Sat/Sun</li><li>
On call.</li><li>
Weekend availability.</li></ul><div> 

Ability to commute/relocate:</div><ul><li>
Windsor Mill, MD 21244: Reliably commute or planning to relocate before starting work (Required)</li></ul><div> 

Experience:</div><ul><li>
Relevant: 3 years (Preferred)</li></ul><div> 

Language:</div><ul><li>
American Sign Language (Required)</li></ul><div> 

Work Location: In person</div></div>

Personal Support Case Manager

Quest Diagnostics

<div>Workforce Management Scheduler - Phlebotomy - Baltimore, MD, Monday to Friday, 4:00 AM to 1:00 PM, with rotational weekends

Pay range: $24.46 - $36.70 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information: 
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects &ndash; physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
<ul><li>Day 1 Medical, supplemental health, dental &amp; vision for FT employees who work 30+ hours</li><li>Best-in-class well-being programs</li><li>Annual, no-cost health assessment program Blueprint for Wellness&reg;</li><li>healthyMINDS mental health program</li><li>Vacation and Health/Flex Time</li><li>6 Holidays plus 1 &quot;MyDay&quot; off</li><li>FinFit financial coaching and services</li><li>401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service</li><li>Employee stock purchase plan</li><li>Life and disability insurance, plus buy-up option</li><li>Flexible Spending Accounts</li><li>Annual incentive plans</li><li>Matching gifts program</li><li>Education assistance through MyQuest for Education</li><li>Career advancement opportunities</li><li>and so much more!</li></ul>

Responsible for handling staff callouts, coordination and allocation of staff resources on a day-to-day basis to ensure all PSC and IOPs are staffed appropriately.<div>
<div><div><div>Quest Diagnostics honors our service members and encourages veterans to apply. 
 
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. 
 
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.</div>
</div> 
</div></div>Team Coordination:
<ul>
<li>Imports optimal schedules into the systems and assigns employees to locations/shifts to optimize resources. Manages daily absences and coordinates float coverage to fill uncovered shifts.</li>
</ul>
Organizational Skills/attention to detail/data analysis:
<ul>
<li>Codes employee&rsquo;s absences in Oracle Scheduling/HR systems and tracks individual employee attendance trends for supervisors. Ensure breaks, lunches and training time is appropriately entered into the schedules.</li>
</ul>
Communication/collaboration:
<ul>
<li>Works closely with supervisors/managers on weekday &amp; Saturday rotations to minimize Overtime. Updates supervisor so that they can ensure IOP clients are updated on any staffing changes.</li>
</ul>
Problem solving/Decision Making:
<ul>
<li>Assists in monitoring patient wait times/appointment availability and adjusts available staffing as appropriate</li>
</ul>
Required Work Experience:
<ul>
<li>High School diploma or equivalent.</li>
</ul>
Skills:
<ul>
<li>Strong knowledge/proficiency of staffing tools</li>
<li>Strong understanding of Micro-soft office suite (including excel, PowerPoint, word)</li>
<li>Ability to prioritize, plan and organize</li>
</ul>
Required:
<ul>
<li>Travel up to 25%</li>
<li>High School Diploma or Equivalent</li>
</ul>
Education
<ul>
<li>High School Diploma or Equivalent (Required)</li>
</ul>
Work Requirements
<ul>
<li>Travel Required</li></ul></div>

Workforce Management Scheduler - Phlebotomy

Busy Federal Hill Law Office

Job Summary We are seeking a smart AI/LLM Legal Specialist and Social Media Specialist to support our litigation practice and elevate our digital presence.Skills: Proven experience in AI/LLM use in law practice and social media management with a strong understanding of platform algorithms and best practices. Legal background is a PLUS.Pay: $40.00 per hourPeople with a criminal record are encouraged to applyWork Location: In person

Legal AI and Social Media Specialist

University of Maryland, Baltimore

<div></div><div><div>The Division of Transplant Surgery at the University of Maryland, Baltimore (UMB) are currently seeking a FULL-TIME Clinical Research Specialist to join their fast-paced, high-reward clinical research team.
The University of Maryland organ transplant center is one of the largest in the United States, performing more than 400 transplants per year, including 300 kidneys, 80 livers, 20 pancreas, and 45 thoracic transplants. The clinical center receives more than 1,500 new patient referrals each year and follows more than 4,800 patients who have been transplanted over the last two decades, as well as more than 1,400 patients on the organ transplant waiting lists. 
Our leaders hold national and international prominence in their fields and have translated their discoveries into clinical management guidelines. We are one of only two transplant centers serving more than 5 million people in Maryland.
The position is responsible for assisting with coordinating the day-to-day operations of one or more research studies or clinical trial protocols. The position coordinates data collection and maintenance, project evaluation, meeting scheduling, and research subject interfacing. The Clinical Research Project Assistant adheres to good clinical practices, study protocols, and applicable regulations, conducts complex work, contributes to measurable team objectives, and uses discretion to solve issues. The position will work in the Division of Transplant Surgery at the University of Maryland, Baltimore School of Medicine. The division of Transplant Surgery is located within the School of Medicine at the University of Maryland, Baltimore, and maintains a large research portfolio involving the heart, lung, liver, kidney, and pancreas. 
BENEFITS (Exempt Regular):
UMB offers a comprehensive benefits package that prioritizes wellness, work/life balance, and professional development, along with additional exciting perks that employees can take advantage of. This position participates in a retirement program (pension or optional retirement plan/ORP) that must be selected and is effective on your date of hire. Exempt regular staff receive a generous PAID leave package that includes over 4 weeks of vacation accrued each year, 16 paid holidays, 3 personal leave days, unlimited accrual of sick time, and comprehensive health insurance; professional learning and development programs; tuition remission for employees and their dependents at any University System of Maryland school; and flexible work schedules and teleworking options (if applicable per job).
UMB is a public university and constituent institution of the University System of Maryland. All employees are expected to work primarily physically within the State of Maryland. 
PRIMARY DUTIES<ul><li>
Performs as a single specialist in a clinical setting who is responsible for providing technical expertise to research programs and projects overseeing clinical research activities. The position develops, recommends, modifies, and implements policies and procedures for clinical research, as well as develop protocol manuals and data collection instruments. This position significantly contributes to the conduct of research.</li><li>
Coordinates the preparation of Institutional Review Board (IRB) and Health Insurance Portability and Accountability Act (HIPPA) protocol development and ensure compliance of research operations with protocols. Coordinates developing and recommending policies and procedures and/or design methods for clinical research activities. 
<ul><li>Manages interaction with subject participants including eligibility screening, recruitment, enrollment, ensuring informed consent is properly secured and documented, counseling, and obtaining patient medical history. May obtain tissue and blood samples as necessary and collects information through interviews, questionnaires, test results, and charts.</li></ul></li><li>
Establishes and maintains database files and reports using computer applications such as Microsoft Excel/Access. Perform data checks, audits, and data cleaning. Check validity and accuracy of data ensuring compliance with quality control requirements and study relevance.</li><li>
Performs clinical research activities including advanced data analysis using statistical software such as SAS, SPSS, and R; data management (collection, entry, verification); data interpretation, and ensures compliance and clinical relevance of data. May develop data collection instruments such as survey questionnaires.</li><li>
Maintains communication with participants and colleagues regarding protocol specific information and research orders. Provides assessments and ensure protocol compliance while participants are in a study.</li><li>
Serves as liaison to other departments such as IRB or CCT, outside organizations, government agencies, and product representatives to promote effective and efficient operation and use of resources.</li><li>
Oversees and coordinates the day to day clinical research operations, study initiation, execution, and completion. Assist in the design and provide expert recommendation regarding research studies. Oversees interaction with subject participants including eligibility screening, recruitment, enrollment, ensuring informed consent is properly secured and documented, counseling, and obtaining patient medical history.</li><li>
May provide working coordination and feedback to others</li><li>
Performs day-to-day operational duties such as: monitoring the budget; budget negotiation and review, ensuring quality control and safety compliance; serving as liaison with IRB, submitting invoicing, develops policies, procedures, and/or methods for laboratory experimentation; and ordering supplies.</li><li>
Searches relevant literature, develops conclusions on research findings, writes reports, prepare and deliver presentations of relevant findings and conclusions, and recommends appropriate actions. May conduct library research and contributes to the preparation and writing of research findings for publication of journal articles and grant proposals.</li><li>
Provides training to less experienced researchers; assisting in developing and submitting grants, papers, abstracts, manuscripts and presenting studies; developing protocol manuals and data collection instruments; participating in field visits, responding to requests and questions from individuals, institutions, government agencies, and funding agencies; and participating in the design of research studies.</li><li>
Performs other duties as assigned.</li></ul><div>
</div></div><div>
Qualifications<div></div> 
MINIMUM QUALIFICATIONS
Education: Bachelor's degree in a scientific field of study related to the research of the clinical setting.
Experience: Three (3) years clinical research including two (2) years in the relevant research specialization.
Supervisory Experience: N/A
Certification/Licensure: N/A
Other: Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 undergraduate college credits being equivalent to one year of related experience. In instances where specific education and/or experience is required only directly related education and/or experience may be substituted. 
KNOWLEDGE, SKILLS, ABILITIES
Knowledge of position requirements. Knowledge of all applicable requirements, regulations, and laws. Skill in effective use of applicable technology/systems. Ability to effectively communicate both verbal and written thoughts, ideas, and facts. Ability to work cooperatively with others and independently. Ability to demonstrate, understand, apply, and adhere to the UMB Core Values of Respect and Integrity, Well-being and Sustainability, Equity and Justice, and Innovation and Discovery. 
HIRING RANGE: $64,000 - $75,000 per year / Commensurate with education and experience 
UMB is committed to cultivating a diverse and inclusive workforce and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, ancestry or national origin, sex, pregnancy or related conditions, sexual orientation, gender identity or expression, genetic information, physical or mental disability, marital status, protected veteran's status, or any other legally protected classification.
If you anticipate needing a reasonable accommodation for a disability under the Americans With Disabilities Act (ADA), during any part of the employment process, please submit a UMB Job Applicant Accommodation Request. You may also contact leave_and_accom@umaryland.edu. Please note that only inquiries concerning an ADA request for reasonable accommodation will be responded to from this email address.
The University of Maryland, Baltimore prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. Read the UMB Notice of Non-Discrimination for more information.<div> 
</div></div><div>
Job: Reg or CII Exempt Staff - E3304E</div><div>
Employee Class : Exempt Regular</div><div>
Full Time/Part Time: Full-Time</div><div>
Shift: Day Job</div><div>
Financial Disclosure: No</div><div>
Organization: School of Medicine - Surgery</div><div>
Job Posting: Apr 7, 2026</div><div>
Unposting Date: Apr 15, 2026, 10:59:00 PM</div></div>

Clinical Research Specialist

LinQ Services

<div>Description:

Company Overview: LINQ Services provides comprehensive managed mobility services to corporate clients with fleet mobile device needs. LINQ works directly with carriers to help companies with field employees enhance their operational efficiencies, reduce costs, and improve employee satisfaction through superior mobile device management
Job Description:
Join LINQ as a Client Service Specialist II and be a part of a collaborative and client-focused team that aims to exceed expectations and drive positive client experiences at LINQ Services. We are currently growing our support team to serve our clients 24/7 and are looking for experienced call center workers who are comfortable working in a queue and delivering exceptional customer service during overnight shifts to help us achieve this goal.
This is a fully remote position open to individuals eligible to work in the United States of America and Canada. Individuals who are located near our Pittsburgh, PA offices will be given preference.
Our Client Services Specialist II role is our experienced, client focused specialist position. They support our clients through exceptional customer service, maintaining a positive and quality relationship, and providing support through creative problem solving. As a Client Service Specialist II at LINQ, you will be at the forefront of building strong and lasting relationships with our valued clients through email, chat and phone support tickets. Your main responsibility will be to provide exceptional support and assistance, ensuring client satisfaction and loyalty. We are seeking a dedicated and proactive professional who is passionate about delivering outstanding service and understands the importance of client-centricity.
Key Responsibilities:<ul><li>Respond to client e-mail, chat and phone support requests such as questions, status checks, phone activations, phone orders, account suspensions, cancellations, and other concerns.</li><li>Use multiple online systems and support tools to effectively resolve tickets.</li><li>Resolve assigned tickets accurately and in a timely manner.</li><li>Prioritize tickets based on urgency and severity, ensuring the most critical issues are addressed promptly.</li><li>Collaborate with colleagues and escalate appropriate tickets to more advanced agents in a seamless manner when required for the best client experience.</li><li>Meet or exceed Key Performance Indicators for the role such as number of tickets handled and response times</li><li>Complete client bulk action requests as they come in or when they are assigned out by a manager or lead.</li><li>Maintain and stay current with a working knowledge of key processes and procedures of multiple vendor platforms.</li><li>Monitor and assist in team messaging platforms to assist fellow agents with inquiries.</li><li>Stay up to date with Technical and MDM (Mobile Device Management) training courses offered by LINQ.</li><li>Have knowledge of and assist clients with phone migrations.</li><li>Support as appropriate with escalated cases</li><li>Staff after hour support for on-call Holidays as needed.</li></ul>
Compensation:
Hourly Wage: $20.19-22.12 plus an additional shift differential of $2 an hour
This position is eligible for pre-approved overtime and performance based incentives
Available Shifts:
We are currently hiring for the following shifts:
Thursday-Monday: 9:00PM - 6:00AM Eastern time (Tuesday/Wednesdays off)
Requirements:

Required Qualifications-Candidates who do not meet these qualifications will not be considered:<ul><li>
Minimum 1 year of prior call center experience</li><li>
High school diploma, GED or equivalent</li><li>
Reliable, private and secure remote internet with minimum speed requirements of 20Mbps Down/10Mbps Up</li><li>
Dedicated private work location without significant background disruptions</li><li>
Basic skills in use of personal computer and use of Microsoft Office suite (Word, Excel, Outlook).</li><li>
Excellent verbal and written communication skills with a focus on active listening.</li><li>
Strong interpersonal skills, with the ability to build rapport and trust with clients.</li><li>
Problem-solving mindset and the capacity to handle challenging situations with diplomacy.</li><li>
Detail-oriented and highly organized, capable of managing multiple client interactions simultaneously.</li><li>
Customer-centric attitude with a genuine passion for providing top-notch service.</li><li>
Ability to work a flexible work schedule</li></ul>
Preferred Qualifications (Candidates meeting these qualifications will be a best match for the position)<ul><li>
Proficiency in using CRM software</li><li>
Two years of customer service experience.</li><li>
One-year prior experience with mobile or technical products.</li><li>
Prior Experience with Salesforce.</li><li>
Understanding of cellular services and markets.</li><li>
Basic knowledge of mobile devices set-up, usage and backup functions</li></ul></div>

Client Services Specialist II - Overnight Shift

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