client services specialist ii - overnight shift

customer assistance representative part time

night shift assistant nurse manager intermediate care unit

accounting analyst - hilton baltimore inner harbor

client services specialist ii - overnight shift Jobs in Baltimore

customer assistance representative part time Jobs in Baltimore

guest services associate Jobs in Baltimore

guest services associate

night shift assistant nurse manager intermediate care unit Jobs in Baltimore

overnight floor technician Jobs in Baltimore

overnight floor technician

client services specialist ii overnight shift

LinQ Services

<div>Description:
<p><b>
Company Overview: LINQ Services provides comprehensive managed mobility services to corporate clients with fleet mobile device needs. LINQ works directly with carriers to help companies with field employees enhance their operational efficiencies, reduce costs, and improve employee satisfaction through superior mobile device management</b></p><p><b>
Job Description:</b></p><p>
Join LINQ as a Client Service Specialist II and be a part of a collaborative and client-focused team that aims to exceed expectations and drive positive client experiences at LINQ Services. We are currently growing our support team to serve our clients 24/7 and are looking for <b>experienced call center workers</b> who are comfortable working in a queue and delivering exceptional customer service during <b>overnight </b>shifts to help us achieve this goal.</p><p>
This is a fully remote position open to individuals eligible to work in the <b>United States of America</b> and <b>Canada</b>. Individuals who are located near our <b>Pittsburgh, PA</b> offices will be given preference.</p><p>
Our Client Services Specialist II role is our experienced, client focused specialist position. They support our clients through exceptional customer service, maintaining a positive and quality relationship, and providing support through creative problem solving. As a Client Service Specialist II at LINQ, you will be at the forefront of building strong and lasting relationships with our valued clients through email, chat and phone support tickets. Your main responsibility will be to provide exceptional support and assistance, ensuring client satisfaction and loyalty. We are seeking a dedicated and proactive professional who is passionate about delivering outstanding service and understands the importance of client-centricity.</p><p><b>
Key Responsibilities:</b></p><ul><li>Respond to client e-mail, chat and phone support requests such as questions, status checks, phone activations, phone orders, account suspensions, cancellations, and other concerns.</li><li>Use multiple online systems and support tools to effectively resolve tickets.</li><li>Resolve assigned tickets accurately and in a timely manner.</li><li>Prioritize tickets based on urgency and severity, ensuring the most critical issues are addressed promptly.</li><li>Collaborate with colleagues and escalate appropriate tickets to more advanced agents in a seamless manner when required for the best client experience.</li><li>Meet or exceed Key Performance Indicators for the role such as number of tickets handled and response times</li><li>Complete client bulk action requests as they come in or when they are assigned out by a manager or lead.</li><li>Maintain and stay current with a working knowledge of key processes and procedures of multiple vendor platforms.</li><li>Monitor and assist in team messaging platforms to assist fellow agents with inquiries.</li><li>Stay up to date with Technical and MDM (Mobile Device Management) training courses offered by LINQ.</li><li>Have knowledge of and assist clients with phone migrations.</li><li>Support as appropriate with escalated cases</li><li>Staff after hour support for on-call Holidays as needed.</li></ul><p><b>
Compensation:</b></p><p>
Hourly Wage: $20.19-22.12 plus an additional shift differential of $2 an hour</p><p>
This position is eligible for pre-approved overtime and performance based incentives</p><p><b>
Available Shifts:</b></p><p>
We are currently hiring for the following shifts:</p><p>
Thursday-Monday: 9:00PM - 6:00AM Eastern time (Tuesday/Wednesdays off)</p>
Requirements:
<p><b>
Required Qualifications-Candidates who do not meet these qualifications will not be considered:</b></p><ul><li><b>
Minimum 1 year of prior call center experience</b></li><li>
High school diploma, GED or equivalent</li><li>
Reliable, private and secure remote internet with minimum speed requirements of 20Mbps Down/10Mbps Up</li><li>
Dedicated private work location without significant background disruptions</li><li>
Basic skills in use of personal computer and use of Microsoft Office suite (Word, Excel, Outlook).</li><li>
Excellent verbal and written communication skills with a focus on active listening.</li><li>
Strong interpersonal skills, with the ability to build rapport and trust with clients.</li><li>
Problem-solving mindset and the capacity to handle challenging situations with diplomacy.</li><li>
Detail-oriented and highly organized, capable of managing multiple client interactions simultaneously.</li><li>
Customer-centric attitude with a genuine passion for providing top-notch service.</li><li>
Ability to work a flexible work schedule</li></ul><p><b>
Preferred Qualifications (Candidates meeting these qualifications will be a best match for the position)</b></p><ul><li>
Proficiency in using CRM software</li><li>
Two years of customer service experience.</li><li>
One-year prior experience with mobile or technical products.</li><li>
Prior Experience with Salesforce.</li><li>
Understanding of cellular services and markets.</li><li>
Basic knowledge of mobile devices set-up, usage and backup functions</li></ul></div>

Client Services Specialist II - Overnight Shift

VLS Environmental Solutions

<div><div><p><b>VLS Environmental Solutions, LLC</b>, is a recognized leader in providing sustainability solutions, with three divisions providing industry-leading services. With a mission to innovate solutions to meet clients' sustainability goals, VLS has over 1,200 employees in 40+ locations across North America.</p>
<p><b>
Waste Services</b></p>
<p>
VLS Waste Services provides customized waste processing solutions for hazardous and non-hazardous industrial and commercial waste, including landfill diversion and sustainability programs, solidification of liquid waste, recycling, wastewater treatment, and waste sequestration.</p>
<p><b>
Railcar Services</b></p>
<p>
VLS Railcar Cleaning and Repair Services division provides specialty cleaning services for difficult-to-clean products, including chemicals, hardened materials, and pressurized gases, and comprehensive repair services for certified full-service repairs, tank car qualifications, and maintenance.</p>
<p><b>
Marine Services</b></p>
<p>
VLS Marine Services division offers state-of-the-art barge cleaning, repair, and gas-free facilities for various chemical solvents and downstream petroleum products.</p>
</div>
Requirements:
<p><b>Summary:
</b></p><p>The CDL Class A Driver II will be responsible for hauling Hazardous and Non-Hazardous waste and must be experienced on all equipment. This includes the need to support operations during high demand times to ensure the success of the business.</p>
<p><b>
Job Duties:</b></p>
<p>
Loading, unloading, and safely transporting hazardous and non-hazardous materials and operation of all fleet and facility equipment.</p>
<p>
Types of equipment include, but are not limited to: vac tankers, roll off equipment, walking floor trailers, dump trailers</p>
<p>
Safe and responsible operation of assigned equipment while maintaining appearance of company equipment to meet company standards.</p>
<p>
Interfacing and creating a Wow! Experience for our clients at the point of delivery.</p>
<p>
Ensuring compliance with applicable federal and/ or state laws, regulations, and/or agency rules, standards, and guidelines.</p>
<p>
Reporting vehicle defects, accidents, traffic violations, or damage before and after pickups.</p>
<p>
Efficiently able to operate a manual transmission (no automatic restriction)</p>
<p>
Willing to operate a sleeper tractor &amp; do overnight runs</p>
<p>
Ability to make minor repairs is a plus (light bulbs, fuses, minor air leaks.</p>
<p>
Ability to identify and report equipment malfunction or damage.</p>
<p>
</p><p><b>Requirements:</b></p>
<ul><li>CDL Driver must have good driving history and pass background check.</li></ul>
<ul><li>Class A CDL with Tanker &amp; HazMat endorsements</li></ul>
<ul><li>Must be willing to obtain TWIC Card.</li></ul>
<ul><li>CDL Driver must pass DOT drug screen, physical, and road test.</li></ul>
<ul><li>2 years driving experience and tanker experience required</li></ul>
<br>
Req Benefits:
<div><p><b>At VLS our employees are the core of our business. As such, we value our employees' physical, mental, and financial wellbeing by providing first class, high value benefits and resources that are centered around a proper work-life balance.
</b></p><p><b>Physical and Mental Wellbeing:</b> VLS is committed to supporting our employees' physical and mental health by providing:</p>
<p>
Medical, Dental and Vision Insurance - Based on each employee's need, we offer various high quality, low-premium medical, dental and vision plans, which include our first-in-class concierge service (available in Spanish) and 2nd MD Offering.</p>
<p>
Flexible Spending Accounts (FSA) and Healthcare Saving Accounts (HSA) - Set aside pre-tax money to use toward your health care spending. VLS provides an employer contribution to all HSA accounts.</p>
<p>
Time Off - We offer 11 (eleven) company-paid holidays, in addition to our paid time off and voluntary time off plans.</p>
<p>
Employee Assistance Program - 24/7 assistance and counseling services that are 100% confidential and free to all employees and their dependents.</p>
<p>
Telemedicine - All employees and dependents receive free virtual visits by licensed practitioners any time, any day...including holidays!</p>
<p><b>
Financial and Retirement Planning:</b> At VLS we offer the following to assist our employees with planning around their finances and saving for retirement:</p>
<p>
401(k) - Generous 401(k) matching program after 90 days of employment. VLS will match up to 5% of your pay every pay period. Matching contributions are 100% vested immediately.</p>
<p>
Life and Disability Insurance - Employer-paid life insurance, along with short-term and long-term disability coverage provided to all full-time employees.</p>
<p>
Voluntary Life Protection Plans - Employees and their dependents can elect coverage in our voluntary life/add, critical illness, hospital indemnity and accident plans.</p>
<p>
Rewards and Recognition Programs - We celebrate our employees! From birthdays to anniversaries and other various milestones/achievements, we have programs in place to recognize our employees.</p>
<p>
Financial Planning - Free One on One financial planning with a certified Financial Planner/Coach.</p>
<p>
Employee Discount - Employee Discount Program for savings on everyday goods and services at various retailers throughout the US.</p></div><br>
<br>
Compensation: 30-35</div>

Driver - CDL - A w/Tanker & HazMat Endorsements

Enterprise Mangement Solutions Inc

<div><p><b>DISCLOSURES</b></p>
<p>
The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job&rsquo;s responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made.</p><p></p><p><b><br>
ABOUT LIGHTHOUSE BEHAVIORAL HEALTH CENTER</b></p>
<p>
Lighthouse Behavioral Health Center is a community-based behavioral health organization dedicated to providing high-quality, person-centered care to individuals and families affected by mental health and substance use challenges. We offer a comprehensive range of services, including outpatient therapy, psychiatric care, intensive in-home services, Medication Assisted Treatment (MAT), and case management.</p><p></p><p><br>
Our team is committed to delivering trauma-informed, culturally responsive, and evidence-based care that promotes healing, empowerment, and long-term wellness. With a strong focus on accessibility and compassion, Lighthouse Behavioral Health Center serves clients across all ages and backgrounds&mdash;helping them navigate recovery, build resilience, and achieve greater stability in their lives.</p><p></p><p><b><br>
COMPANY WEBSITE:</b> https://lighthousebhc.org/</p><p></p><p><b><br>
COMPANY PHONE NUMBER:</b> (667) 400-6206</p><p></p><p><b><br>
HUMAN RESOURCES DEPARTMENT PHONE NUMBER:</b> (667) 400-6206 EXT</p><p></p><p><b><br>
HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS: </b>hr@lighthousebhc.org</p><p></p><p><b><br>
ALTERNATE TITLE(S):</b> Substance Abuse Counselor, Addiction Specialist, Substance Use Disorder Counselor, Recovery Coach, Drug and Alcohol Counselor, Behavioral Health Counselor</p><p></p><p><b><br>
COMPANY</b>: Lighthouse Behavioral Health Center</p><p></p><p><b><br>
DIVISION</b>: Operations</p><p></p><p><b><br>
DEPARTMENT</b>: Residential Treatment Program</p><p></p><p><b><br>
UNIT</b>: n/a</p><p></p><p><b><br>
BENEFITS: </b>n/a This position is eligible for standard W-2 employee benefits, including but not limited to those outlined in the Company&rsquo;s official benefits package. Eligibility and participation are subject to the terms and conditions of the applicable plans. Full details are provided in the current benefits package documentation.</p><p></p><p><b><br>
ACCOUNTABLE TO:</b> Counseling Supervisor / OMHC / SUD Operations Manager / Program Director</p><p></p><p><b><br>
ACCOUNTABLE FOR:</b> n/a</p><p></p><p><b><br>
CLASSIFICATION</b>: Full-Time (W2)</p><p></p><p><b><br>
WORK SCHEDULE: </b>Sunday-Wednesday from 8am-5pm</p><p></p><p><b><br>
Standard Daily Responsibilities</b></p>
<ul>
<li>Check-in with the Operations Manager.</li>
<li>Facilitate a low-intensity residential treatment group session for the first set of 16 clients.</li>
<li>Document all group sessions in ICANotes using W7310 + RESRB coding.</li>
<li>Conduct one of the following services based on scheduling assignments:
<ul><li><i>Telehealth intake (H0001)</i><i> </i><i>for a new client.</i></li>
<li><i>Telehealth initial session (90791)</i><i> </i><i>for a new client.</i></li>
<li><i>Follow-up telehealth session (90791)</i><i> </i><i>for a non-3.1 client (within the past 6 months).</i></li>
<li><i>Follow-up telehealth session (H0001)</i><i> </i><i>for a non-3.1 client (not completed within the past 6 months).</i></li>
<li><i>In-person individual session</i><i> </i><i>for a 3.1 client who has not had an individual session that week.</i></li>
<li><i>All sessions must be documented in ICANotes during the session.</i></li>
</ul></li><li>Facilitate a low-intensity residential treatment group session for the remaining 16 clients.</li>
<li>Document all group sessions in ICANotes using W7310 + RESRB coding.</li>
<li>Check-out with the Operations Manager.</li></ul><br>
<p></p>
<p><b>
COMPENSATION RANGE</b>: $25 - $40 per hour, W2 employees are eligible for benefits: health insurance, professional development opportunities, and paid time off. Mileage reimbursement for preapproved mileage.</p><p></p><p><b><br>
ANTICIPATED TRAVEL</b>: 0% of the time.</p><p></p><p><b><br>
SUMMARY OF POSITION RESPONSIBILITIES</b></p>
<p>
The Addiction Counselor will provide therapeutic services to clients at three residential treatment program locations, ensuring high-quality care in alignment with program goals. The counselor will be responsible for conducting one 45-60-minute session per day at each location and collaborating with supervisors and program directors to optimize client outcomes.</p>
<p>
This position requires the counselor to adhere to a structured weekly schedule, maintain accurate documentation, and participate in supervisory and operational check-ins.</p><p></p><p><b><br>
SCHEDULED DUTIES &amp; RESPONSIBILITIES</b></p>
<p>
Core Counseling Services:</p>
<ul>
<li>Facilitate group counseling sessions at three designated locations as per the weekly schedule.</li>
<li>Address addiction recovery, coping mechanisms, and relapse prevention in therapy sessions.</li>
<li>Tailor sessions to meet the unique needs of clients, ensuring evidence-based approaches are utilized.</li>
</ul>
<p>Supervision and Collaboration:</p>
<ul>
<li>Participate in scheduled weekly check-ins with the Counseling Supervisor every Wednesday.</li>
<li>Collaborate with the OMHC/SUD Operations Manager and Program Director for additional tasks as needed.</li>
</ul>
<p>Documentation and Compliance:</p>
<ul>
<li>Accurately document client sessions, treatment plans, and progress reports in alignment with organizational policies.</li>
<li>Submit documentation promptly to maintain compliance with legal and organizational requirements.</li>
</ul>
<p>Travel and Coordination:</p>
<ul>
<li>Travel to designated residential treatment locations as per the daily schedule.</li>
<li>Coordinate effectively between locations to maintain punctuality and consistency in service delivery.</li></ul><br>
<p></p>
<p><b>
UNSCHEDULED DUTIES &amp; RESPONSIBILITIES</b></p>
<ul>
<li>Assist supervisor with work-related requests.</li>
<li>Collaborate with and serve as program POC for external treatment providers and outside agencies as needed.</li>
<li>Responsible for following regulations of COMAR, CARF, any other regulatory body, and company policies/ procedures related to service delivery and documentation and co-facilitating orientation of all new hires to these as well.</li>
<li>Support the maintenance of a safe environment by participating in training and drills as requested.</li>
<li>Maintain confidentiality of records relating to client&rsquo;s treatment.</li>
<li>Participate in external and internal audits/surveys (CARF/CSA/OHCQ) as directed by the supervisor.</li>
<li>Participates in quality assurance and performance improvement plans by completing periodic audits or other activities to ensure regulatory compliance and/or improve service delivery.</li>
<li>Ensure the medical director or clinical supervisor reviews and co-signs documents as required.</li></ul><br>
<p></p>
<p><b>
PHYSICAL DEMANDS</b>: Regularly walk, stand, or stoop; occasionally lift, carry, push, pull, or otherwise move objects weighing up to 25 pounds; and regularly drives a motor vehicle.</p><p></p><p><b><br>
WORKING CONDITIONS:</b> Work is performed in an office, in client&rsquo;s homes or in the community; Work exposes incumbent to contagious or infectious diseases; Work may expose incumbent to dangerous and volatile situations; which could result in bodily injury.</p><p></p><p><b><br>
COMPETENCIES AND SKILLS</b></p>
<p>
Proven working experience in counseling, including as a nurse, medical, mental health care manager, or a related job</p>
<ul>
<li>Excellent knowledge of psychotherapeutic principles, healthcare management, and reimbursement</li>
<li>Previous experience with psychological aspects of care</li>
<li>Effective communication skills</li>
<li>Excellent organizational and time management skills</li>
<li>Familiarity with professional and technical emerging knowledge</li>
<li>Problem-solving skills and ability to multitask</li>
<li>Compassionate with teamwork skills</li>
<li>Minimum of 1-2 years of experience in addiction counseling</li></ul><br>
<p></p>
<p><b>
LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS</b></p>
<p><b>
Education</b></p>
<ul>
<li>Bachelor&rsquo;s degree in psychology, social work, counseling, or a related field (Master&rsquo;s degree preferred).</li></ul><br>
<p></p>
<p><b>
Licensure/Certification</b></p>
<p>
To be eligible for this contract, the contractor must hold valid Maryland licensure, including one of the following:</p>
<ul>
<li>Licensed Clinical Alcohol &amp; Drug Counselor (LCADC)</li>
<li>Licensed Graduate Clinical Alcohol &amp; Drug Counselor (LGADC)</li>
<li>Certified Alcohol &amp; Drug Counselor - Addictions Counselor (CAC-AD)</li>
<li>Certified Supervised Counselor Alcohol &amp; Drug (CSCAD)</li>
<li>Approved Alcohol &amp; Drug Trainee (ADT)</li>
<li>Licensed Clinical Professional Counselor (LCPC)</li>
<li>Licensed Graduate Professional Counselor (LGPC)</li>
<li>Licensed Certified Social Worker - Clinical (LCSW-C)</li>
<li>Licensed Certified Social Worker (LCSW)</li>
<li>Licensed Master Social Worker (LMSW)</li>
<li>Licensed Bachelor Social Worker (LBSW)</li>
<li>Licensed Clinical Marriage &amp; Family Therapist (LCMFT)</li>
<li>Licensed Graduate Marriage &amp; Family Therapist (LGMF)</li>
<li>Licensed Psychologist</li>
<li>Registered Psychology Associate</li>
<li>Certified Registered Nurse Practitioner - Psychiatric Mental Health (CRNP-PMH)</li>
<li>Advanced Practice Registered Nurse - Psychiatric Mental Health (APRN-PMH)</li>
<li>Clinical Nurse Specialist - Psychiatric Mental Health (CNS-PMH)</li>
<li>A Student Intern in one of the above disciplines.</li></ul><br>
<p></p>
<p><b>
Experience</b></p>
<ul>
<li>Minimum of 1-2 years of experience in addiction counseling, preferably in a residential setting.</li></ul><br>
<p></p>
<p><b>
Skills</b></p>
<ul>
<li>Strong organizational skills, excellent communication, and a commitment to ethical practice.</li></ul></div>

Addictions Counselor - Baltimore

Sodexo

<div>Role Overview:
<p>Grow your career and develop a team that shares your desire to make a difference.</p><p></p><p><br>
We're growing our business! Sodexo is seeking an<b> Environmental Services Operations Manager </b>located in the <b>Baltimore, MD</b> area near Elkridge.<b> </b>This position will oversee a team of 20 custodial employees at this healthcare account. The successful candidate will need to be flexible as <b>the shift could vary between Day and Second shift</b> depending on business needs, that also<b> includes some rotating weekends and holidays</b> where support is required. Team work is key here between the food and EVS teams, working seamlessly to support each other.</p><p></p><p><b><br>
As part of the assessment process, the client will conduct the following verficiations during onboarding:</b></p><ul><li>Vaccines for Flu, TB, and Covid</li><li>drug testing</li><li>FBI check</li></ul><p></p><p><br>
Our Sodexo Health Care Environmental Services/Housekeeping teams work to direct housekeeping operations at health care client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of staff.</p><p><br>
</p>What You'll Do:
<ul><li>be responsible for driving client and patient satisfaction scores;</li><li>
provide a clean and safe environment for patients, visitors and staff;</li><li>
effectively manages the Unit Operating System; and/or</li><li>
support an inclusive workforce and provide strong leadership.</li></ul>
What We Offer:
<div>Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:</div><br>
<div></div><ul><li>
Medical, Dental, Vision Care and Wellness Programs</li><li>
401(k) Plan with Matching Contributions</li><li>
Paid Time Off and Company Holidays</li><li>
Career Growth Opportunities and Tuition Reimbursement</li></ul><div>
More extensive information is provided to new employees upon hire.</div>
What You Bring:
<ul><li>have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers of a housekeeping system;</li><li>
have experience effectively managing projects within agreed upon timelines;</li><li>
are results and safety driven;</li><li>
have knowledge of housekeeping systems and procedures;</li><li>
have experience improving patient satisfaction, and driving full compliance;</li><li>
have 3-5 years previous custodial / housekeeping or similar management experience;</li><li>
are proficient with computers and other technology.</li></ul><br>
<div></div>
Who We Are:
<div>At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.</div><div></div><div><br>
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you&rsquo;re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.</div>
Qualifications &amp; Requirements:
<div>Minimum Education Requirement - Associate's Degree or equivalent experience</div></div>

Environmental Services / Custodial Operations Manager 1

<div><p>We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You&rsquo;ll find an environment that inspires and empowers you to thrive both personally and professionally. There&rsquo;s no one like you and that&rsquo;s why there&rsquo;s nowhere like RSM.</p><p></p><div><div><div><div><div><div><div><div><div><p>
The workplace experience support specialist, under minimal to no direction, helps deliver the office location workplace experience for colleagues. This position is responsible for supporting daily office operations, such as visitor management, safety, hospitality experiences, reception (including answering multiline telephone systems for a single location or multiple locations) and facilities coordination in accordance with workplace experience support playbooks and firm policies and guidelines.</p><p></p><p>
The workplace experience support specialist provides best-in-class hospitality experiences for internal and external clients. In tandem with the workplace experience support supervisor or manager, ensures the location is safe, well-maintained and clean. Be responsible for interaction with building management and vendors. This position oversees maintenance of office equipment and supplies, including furniture, phones (excluding cellphones), security cards and also the ordering and replenishing of office supplies. Assist with any office moves/remodels as needed. Also, provides assistance to other areas of ESS, performing and working on intermediate to advanced projects or requests. Act as a liaison to the office/market leader for anything related to workplace experience support as needed.</p><p></p><p>
The workplace experience support specialist supports the effort in sustaining and energizing a local culture that supports positive connection with the larger firm through internal and client-facing activities that enhance the RSM experience.</p><p></p><p><b>
Essential Duties</b></p><ul><li><p>
Coordinate with building management to maintain information related to building security, including workplace health and safety team and/or emergency evacuation team, environmental sustainability efforts, forms and documents required from the landlord, and special requests for our space and maintenance issues.</p></li><li><p>
Reconcile monthly billing of parking and extra services provided by the landlord.</p></li><li><p>
Perform daily walk-throughs of the location and follow up on maintenance issues raised by the workplace experience support supervisor/manager or others within the location.</p></li><li><p>
Leverage and deliver on services and procedures outlined in the workplace experience support playbook.</p></li><li><p>
Request bids from internal resources, building maintenance and outside vendors and contractors for any work or service that needs to be performed in the location and provide it to the location supervisor/manager for review and selection.</p></li><li><p>
Coordinate maintenance of the office space, including carpet maintenance, security system, air-conditioning, plant service, furniture repairs, appliances, office equipment and AED devices.</p></li><li><p>
Audit the service invoices for accuracy and submit to accounts payable for processing.</p></li><li><p>
Purchase and maintain inventory of office supplies and equipment by monitoring supply quantity and replenishing materials before depletion.</p></li><li><p>
Determine if supplies should be purchased directly from an approved vendor or research other vendors to ensure cost efficiency to stay within budget.</p></li><li><p>
Maintain vendor relationships, processes payments and track total spend.</p></li><li><p>
Ensure that all supplies are ordered in compliance of national programs.</p></li><li><p>
Review charges on firm-issued purchasing card for accuracy and reconcile in a timely manner.</p></li><li><p>
Review employee logs regularly to prepare for new hires, transfers or departures.</p></li><li><p>
Assist with new hire/intern onboarding process following the guidelines outlined in the ESS orientation toolkit. Provide new hires/interns/transfers with all necessary office needs. Train new employees on building procedures, local office policies and use of equipment and systems.</p></li><li><p>
Work with workplace experience support supervisor/manager/HR relating to employee terminations to deactivate/collect access badges and any other items belonging to the firm when necessary. Collect and return any departing employee items as needed.</p></li><li><p>
Monitor ServiceNow regularly to check for incoming workplace experience support requests and acknowledges/fulfills those requests in a timely manner.</p></li></ul><p></p><p>
Provide routine support and guidance, as necessary, in one or more of the following areas:</p><ul><li><p>
Handle mail services, including distribution of mail, UPS, FedEx, etc.</p></li><li><p>
Responsible for print, bind, scan and copy jobs for the business.</p></li><li><p>
Locate and check out client files, maintains client records and documents, orders files from offsite storage facility per firm record retention procedures.</p></li><li><p>
Support visitor management and reception activities ensuring quality customer service. Keeps track of all visitors and visitor access badges in national visitor log.</p></li><li><p>
Provide meeting and event coordination including catering request orders, setup/cleanup, conference room reservations and audio-visual equipment support.</p></li><li><p>
Perform other duties as assigned.</p></li></ul><p></p><p>
EDUCATION</p><ul><li><p>
High school diploma or GED</p></li><li><p>
Associate degree or 2 years of experience preferred</p></li></ul><p></p><p>
TECHNICAL/SOFT SKILLS (REQUIRED)</p><ul><li><p>
Ability to communicate, effectively with a diverse audience</p></li><li><p>
Intermediate Microsoft Office skills, ability to learn programs/software utilized by the firm</p></li><li><p>
Demonstrates a basic knowledge of the technology tools required within assigned responsibilities</p></li><li><p>
Effective organization, prioritization and time management skills, and strong attention to detail</p></li><li><p>
Excellent people skills</p></li><li><p>
Strong grammar and proofreading skills and experience</p></li><li><p>
Ability to prepare presentations including charts, graphics and tables, speaker notes and handouts, etc.</p></li><li><p>
Ability to balance multiple tasks and projects</p></li><li><p>
Intermediate knowledge of facilities management</p></li></ul><p></p><p>
SPECIAL REQUIREMENTS SPECIFC TO JOB</p><ul><li><p>
Ability to lift up to 40 lbs. and stand on your feet for extended periods of time</p></li><li><p>
Must be punctual and able to adapt to changing schedules</p></li><li><p>
Ability to convey instructions clearly and concisely and be responsive when required</p></li><li><p>
Maintains professionalism in demeanor, conversation and attire</p></li></ul><p></p><p>
EXPERIENCE</p><ul><li><p>
0 to 3 years of experience in a related field or area</p></li><li><p>
Ability to handle multiple tasks effectively and efficiently</p></li></ul><p></p><p>
LEADERSHIP SKILLS (REQUIRED)</p><ul><li><p>
Has the ability to respond positively to changing circumstances, seeks and implements change to drive business improvement and serves as a model of the change</p></li><li><p>
Works collaboratively with the workplace experience support supervisor/manager to provide support across the enterprise particularly during peak times</p></li></ul><p></p><p>
PREFERRED REQUIREMENTS</p><ul><li><p>
Prior experience in a professional office environment</p></li></ul></div></div></div></div></div></div></div></div></div><p></p><p>
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life&rsquo;s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.</p><p></p><p>
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.</p><p></p><p>
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.</p><p></p><p>
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.</p><p></p><p>
RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.</p><p></p><p>
At RSM, an employee&rsquo;s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.</p><p></p>
Compensation Range: $46,100 - $73,700</div>

Workplace Experience Support Specialist

CareFirst BlueCross BlueShield

<div><p><b>Resp &amp; Qualifications</b>
</p><p><b>PURPOSE:
</b><br>
The Appeals Specialist I is responsible for the initial analysis of appeals and grievance correspondence, and determination of next steps for Commercial and Government Program lines of business. The incumbent is responsible for collecting, organizing and tracking information to facilitate and expedite processing of appeals and grievances received from a variety of sources.
<br>
<br>
<b>ESSENTIAL FUNCTIONS:</b></p><ul><li>
Prioritize, research and analyze all pertinent information in preparation of an appeal and/or grievance request. Access the appropriate technology platform to implement accurate and timely entry of appeal, grievance and/or reconsideration correspondence and updates the appropriate referral source communication system. Assigns cases to the nurse for research and completion. Performs file coordination activities including, but not limited to filing of all active files, purging of files for transport to off-site storage.</li><li>
Utilizes professional written and verbal communications to assist in responses of all appeals and/or grievances based on State and Federal requirements for all lines of business. Interacts regularly with and responds to internal and external stakeholders, without breaching confidentiality of medical information.</li><li>
Assists Supervisor and Appeals Specialist II and III with unit projects and other duties related to the appeals, grievance and/or reconsideration processes. Communicates with Supervisor to offer feedback regarding continuous improvement of unit workflow and processes. Actively participates in monthly meetings and discussions regarding quality, appeal and/or grievance research, data entry and helps to resolve any issues regarding the appeal and/or grievance intake and entry process.
</li></ul><p><b>QUALIFICATIONS:</b><br>
<br>
<b>Education Level: </b>High School Diploma or GED.<br>
<br>
<b>Experience: </b>3 years experience in settings such as managed care, health care or insurance payor environment.<br>
<br>
<b>Preferred Qualifications:</b></p><ul><li>
College Degree.</li><li>
Knowledge of CareFirst system, Member/Provider Service, Claims or Care Management experience a plus.
</li></ul><p><b>Knowledge, Skills and Abilities (KSAs)</b></p><ul><li>
Knowledge and understanding of medical terminology.</li><li>
Demonstrated problem solving and decision-making skills, including the ability to exercise good judgement.</li><li>
Strong organizational and analytical skills.</li><li>
Strong verbal and written communication skills using proper grammar and ensuring all correspondence is in line with departmental policies and procedures.</li><li>
Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
</li></ul><p><b>Salary Range: </b>$41,472 - $76,032</p><p><b>
Salary Range Disclaimer</b>
</p><p>The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).</p><p><b>
Equal Employment Opportunity</b>
</p><p>CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.</p><p><b>
Federal Disc/Physical Demand</b>
</p><p>Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.</p><p><b>
PHYSICAL DEMANDS:</b></p><p>
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.</p><p><b>
Sponsorship in US</b>
</p><p>Must be eligible to work in the U.S. without Sponsorship</p></div>

Appeals Specialist I (Remote)

University of Maryland Baltimore County

<div></div><div><div><b>Job no:</b> 495215<br>
<b>Work type:</b> Staff Full-time<br>
<b>Location:</b> UMBC Campus<br>
<b>Categories:</b> Facilities/Grounds/Skilled Trades<br>
</div>
<div><div><div><div><div><b>Department:</b></div>
<div>
<p>Facilities Management<br>
<br>
We need dedicated team members to join us to keep the construction, operations, maintenance and infrastructure of the UMBC campus running smoothly so our students, faculty and staff can continue our mission of striving for excellence.
<br>
Our staff maintains 70 university buildings on 512 acres of beautifully landscaped grounds.</p>
<p>
Join our team of dedicated skilled trades staff members!</p></div><br>
</div><br>
<div><div><b>Position Overview:</b></div>
<div>
<p>As a member of the FM Sign shop, the Signage Technician II will create a variety of signs for campus, including event signs, banners, ADA and wayfinding signage.</p></div><br>
</div><br>
<div><div><b>Why Work at UMBC?</b></div>
<div>
<p>UMBC offers reliable hours in a stable work environment.</p>
<p>
Facilities Management provides free uniforms and shoes for skilled trades positions. Tools are provided for use on the job as well as a UMBC owned vehicle to travel to worksites on campus. UMBC also assists with keeping trades licenses current and obtaining needed training.</p>
<p>
UMBC offers competitive compensation. This role starts at $25.48/hour and full time regular positions offer 14 days of vacation, 15 sick days, 15 holidays including winter break and spring break, as well as 3 personal days. Tuition remission benefits are available immediately for employees.</p>
<p>
We offer a generous benefits package including pension plan, health insurance, on-site day care center and much more. See more details about our benefits below.</p>
<p>
UMBC has been recognized 16 years in a row as a Great College to Work for.</p></div><br>
</div><br>
<div><div><b>Responsibilities:</b></div>
<div><ul><li>Design and fabricate a variety of signage, via Gerber Scientific, Inc., Omega Signmaking Software and Adobe creative cloud software</li>
<li>Design and produce signs and graphics for 4-color process printing via Gerber Edge II Thermal printer</li>
<li>Fabricate or assemble cut vinyl after weeding and masking production for final application onto substrate</li>
<li>Manage, survey, photograph, measure, assess targeted install locations for special independently managed projects</li>
<li>Partner on projects with Planning, Design &amp; Construction Services, Facilities Management Operations &amp; Maintenance, Creative Services, Environmental Safety &amp; Health. Review and reference construction (architectural) drawings</li>
<li>Use a variety of tools to complete tasks, keep inventory of supplies and materials, purchase stock items as designated</li>
</ul>
</div></div><br>
<div><div><b>Required Minimum Qualifications:</b></div>
<div>
<p>HS Diploma or GED; Valid MD non-commercial class C driver&rsquo;s license. Four years related experience in graphic design, layout, CAD or signage technician tasks.</p>
<p>
Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.</p></div><br>
</div><br>
<div><div><b>Background Screening Statement:</b></div>
<div>
<p>A background check will be required.</p></div><br>
</div><br>
<div><div><b>Special Instructions to Applicants:</b></div>
<div>
<p>Upload a resume.<br>
</p></div></div><br>
<div><div><b>Closing Date:</b></div> <div>Open Until Filled</div>
</div><br>
<div><div><b>Benefits:</b></div>
<div>
<p>UMBC offers a rich benefits package including the following for nonexempt regular employees.</p>
<div>
Generous Leave which includes accruing the following for full time positions:<br>
<ul><li>14 Days of Annual Leave (increases with years of service)</li><li>15 Days of Sick Leave
</li><li>15 Holidays</li><li>3 Personal Days</li></ul></div>
<div>
Tuition Remission:<br>
<ul><li>Available immediately for employees</li><li>8 credit hours per semester</li><li>Tuition remission at UMBC for eligible dependents after two years of FT employment</li></ul></div>
<div>
Additional Benefits:<br>
<ul><li>Life and disability insurance</li><li>Pension plan</li><li>Supplemental retirement plans</li><li>Professional development opportunities</li><li>Wellness opportunities</li></ul></div></div><br>
</div><br>
<div><div><b>Salary:</b></div>
<div>
<p>Pay Range 10 (minimum: $25.48/hr - maximum: $30.57) based on the University System of Maryland (USM) Pay Program.</p>
<p>
Facilities Management provides free uniforms and shoes for skilled trades positions. Tools are provided for use on the job as well as a UMBC owned vehicle to travel to worksites on campus. UMBC also assists with keeping trades licenses current and obtaining needed training. Opportunities for shift differential, on-call, and overtime pay may be available.</p>
<p>
The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, Memorandum of Understanding, USM Board of Regent policies, internal equity, budget and qualifications and experience. Most salary offers will be close to the minimum part of the range.</p>
<p>
The above salary range represents the University&rsquo;s good faith and reasonable estimate of the range of possible compensation at the time of posting.</p></div><br>
</div><br>
<div><div><b>Hours:</b></div> <div>Full-time</div>
</div><br>
<div><div><b>Type:</b></div> <div>Regular</div>
</div><br>
<div><div><b>FLSA Status:</b></div> <div>Nonexempt</div>
</div><br>
 <div><div><b>Equal Opportunity Statement:</b></div> <div>UMBC is an Affirmative Action/Equal Opportunity Employer. Applications from women, minority group members, veterans and individuals with disabilities are encouraged to apply.</div>
</div><br>
<div><div><b>Title IX:</b></div> <div>As an institution that receives federal financial assistance, UMBC adheres to Title IX and does not discriminate on the basis of sex. For more information about Title IX and contact information for Title IX Coordinator click here.<br>
</div></div><br>
<div><div><p><b>Accommodation:</b></p></div><div><br>
<p>
If you require a reasonable accommodation for a disability for any part of the employment process, please contact the Human Resources Department at 410-455-2337 or MD TTY Relay Service 1-800-735-2258 between 8:30 a.m. and 4:00 p.m. Monday through Friday.</p></div><br>
</div><br>
<div><div><b>Work Authorization</b></div> <div>As required by the 1986 Immigration Act, be prepared to present acceptable documentation upon hire showing your identity and that you are a U.S. citizen or an alien who is authorized to work.</div>
</div><br>
</div></div></div><p><b>Advertised:</b> Apr 23 2026 09:00 Eastern Daylight Time<br>
<b>Applications close:</b> Open Until Filled</p></div><p></p>

Signage Technician II

Explore 217+ Client services specialist ii overnight shift in Baltimore this May. Find roles across top companies and apply now to boost your career.