client services specialist ii - overnight shift

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claims recovery specialist ii (remote) Jobs in Baltimore

claims recovery specialist ii (remote)

client services specialist ii - overnight shift Jobs in Baltimore

customer service advocate ii (in-office) Jobs in Baltimore

customer service advocate ii (in-office)

office assistant ii

pharmacy customer service associate Jobs in Baltimore

pharmacy customer service associate

customer service advocate ii

CareFirst BlueCross BlueShield

<div><p><b>Resp &amp; Qualifications</b>
</p><p><b>PURPOSE:</b>
<br>
Responsible for answering member, provider &amp; broker inquiries pertaining to product information, benefits, claims resolution, eligibility and billing questions in a call center environment. Proactively provides information and education to members, providers &amp; brokers, as appropriate, about a variety of health, financial, and self-service programs. Provides basic technical assistance and troubleshooting guidance for digital and electronic applications.
<br>
<br>
<b>ESSENTIAL FUNCTIONS:</b></p><ul><li>
Provides first- level problem resolution to member, provider and broker inquiries via telephone by gathering and researching information; examine claim submissions verifying claim and system accuracy as well as liability, validate customer understanding of information and resolves issues based on applicable policies and procedures.</li><li>
Uses knowledge of products or services by collecting and the contractual provisions that govern administration to provide customer information service and analyzing education, to interpret contractual language to the customer needs for the purpose of providing benefit utilization and limitations, to determine the need for managed care initiatives, and to administer all types of services to customers within the business segment through telephonic inquiries, written and/or electronic inquiries and claims adjustments, if applicable. Appropriately documents all client interactions according to established departmental procedures.</li><li>
Prioritize workflow &amp; multitask efficiently in a fast pace environment while using multiple skill sets with demonstrated proficiency.
</li><li>Delivers accurate information to customers in accordance with performance goals and objectives.</li><li>
Maintains customer advocate records by identifying underlying customer needs and guiding them to appropriate resources or programs updating account information by effectively utilizing the business areas enrollment/inquiry tracking system &amp; processes.</li><li>
Participates in system testing as needed and ongoing education related to new services, industry topics, and skills.</li></ul><p><b><br>
QUALIFICATIONS:</b><br>
<br>
<b>Education Level:</b> High School Diploma or GED.<br>
<br>
<b>Experience:</b> 3 years customer service experience.</p><p><b><br>
Preferred Qualifications</b>:<br>
3 years experience in a call center customer service role or experience with medical or insurance terminology.<br>
<br>
<b>Knowledge, Skills and Abilities (KSAs)</b></p><ul><li>
Demonstrated skills as an empathetic and compassionate communicator.</li><li>
Ability to quickly gain customer trust and confidence.</li><li>
Demonstrated PC navigation and data entry skills.</li><li>
Strong interpersonal communication skills.</li><li>
Good oral and written communication skills.</li></ul><p><br>
Salary Range: $39,240 - $71,940</p><p><b><br>
Salary Range Disclaimer</b>
</p><p>The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).</p><p><b>
Equal Employment Opportunity</b>
</p><p>CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.</p><p><b>
Federal Disc/Physical Demand</b>
</p><p>Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.</p><p><b>
PHYSICAL DEMANDS:</b></p><p>
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.</p><p><b>
Sponsorship in US</b>
</p><p>Must be eligible to work in the U.S. without Sponsorship.</p><p>
#LI-AB1</p></div>

Customer Service Advocate II (In-Office)

Quest Diagnostics

<div><p><b>Phlebotomist II Part-Time - Baltimore, MD, Wednesday and Thursday, 6:30 AM to 10:30 AM, with rotational Saturdays</b></p><br>
<p></p>
<p><b>
Pay range: $23.22 - $27.58 / hour</b></p>
<p>
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.</p><br>
<p></p>
<p><b>
Benefits information:</b><br>
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects &ndash; physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:</p>
<p><b>
Part-time employees (29 hours or less per week) are eligible for:</b></p>
<ul>
<li>Vacation and Health/Flex Time (part-time employees scheduled to work at least 20 hours per week)</li>
<li>6 Holidays plus 1 &ldquo;MyDay&rdquo; off (if regularly scheduled to work 20+ hours per week)</li>
<li>401(k) pre-tax and/or ROTH IRA with company match up to 5% after 12 months of service</li>
<li>Annual incentive plans</li>
<li>Employee stock purchase plan</li>
<li>Education assistance through MyQuest for Education</li>
<li>Annual, no-cost health assessment program Blueprint for Wellness&reg;</li>
<li>and so much more!</li>
</ul><div><div><div><div>Quest Diagnostics honors our service members and encourages veterans to apply.<br>
<br>
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.<br>
<br>
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.</div>
</div><br>
</div></div><p><b>Job Accountabilities (Responsibilities)</b></p>
<ul>
<li>Collect specimens according to established procedures. This includes, but not limited to: drug screens, biometric screening and insurance exams.</li>
<li>Administer oral solutions according to established training.</li>
<li>Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems, Client contact, and approved tools.</li>
<li>Ability to navigate a computer and accurately enter data is a requirement to be successful in this role.</li>
<li>Obtain identification and accurately enter billing information and collect payments when required, following corporate policies.</li>
<li>Processing specimens including: labeling, centrifuging, aliquoting, freezing and preparing for transport as required by test order.</li>
<li>Perform all non-patient facing duties, including inventory, stock supplies, sanitizing, filing, answering phones and utilizing email as appropriate.</li>
<li>Read, understand and comply with departmental policies, protocols and procedures.</li>
<li>Assist with compilation and submission of statistics and data when required.</li>
<li>Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.</li>
<li>Complete online and in person training courses timely.</li>
</ul><p><b>
Required Work Experience:</b></p>
<ul>
<li>Three years phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections.</li>
<li>Keyboard/data entry experience.</li>
<li>Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.</li>
<li>Must have reliable transportation, valid driver's license, and clean driving record, if applicable.</li></ul><br>
<p></p>
<p><b>
Required Education</b></p>
<ul>
<li>High school diploma or equivalent.</li>
<li>Medical training: medical assistant or paramedic training preferred.</li>
<li>Phlebotomy certification preferred. Required in California, Nevada, and Washington.</li></ul><br>
<p></p>
<p>
The position requires the ability to effectively communicate in English.</p></div>

Phlebotomist II Part-Time

MedStar Health

<div>About this Job: <b>General Summary of Position</b><br>
Performs a variety of assigned clerical and patient care duties essential to the daily operations of the assigned department. Duties may vary by department and/or site and may include: patient registration patient scheduling coordinating the physician order re-certification process insurance verification and coordination of services for patients charge entry and reconciliation functions and co-payment and daily cash receipt responsibilities. The Office Assistant II will assist with medical record operations on a daily basis greets registers and escorts patients completes patient set-ups turns over patient rooms and ensures that the exam room is properly cleaned and prepped. He/she will perform other patient care duties determined by the therapist or physician edits and distributes clinical dictations orders and maintains clinical and administrative supplies creates patient registration packets for patients and/or billing department and provides front office and call center coverage and assistance.<p><b>
Primary Duties and Responsibilities</b></p><br>
<ul><li>
Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.</li><li>
Greets and assists patients on the telephone and in person by triaging patient inquiries and concerns to appropriate clinical and non-clinical team members. Promptly answers assigned extensions using the correct salutation and follows script and completes patient reminder calls processes and procedures as assigned.</li><li>
Completes the preliminary intake efficiently accurately and completely; performs patient updates scanning registration patient scheduling of initial and follow-up appointments based on insurance guidelines and messaging in the department's practice management (PM) system (if applicable) electronic health record (EHR) or electronic medical record (EMR) depending on department/site.</li><li>
Performs insurance verification to ensure accuracy of clean claim(s) submission. Coordinates services/authorizations for patients as assigned monitoring appropriate reports daily to prevent write off's.</li><li>
Demonstrates proficiency with the billing portion of the PM system to include: guarantor information benefit information insurance information insurance priority episode of care information open HMO referrals alternate insurances and system notes (if applicable).</li><li>
Functions as an insurance liaison to include; accurate verifications precise case management validation and completion of authorizations and retrieval of denials.</li><li>
Completes and/or ensures accurate collection of patient payments and payment reconciliation via EMR payment log completes charge entry reconciliation prepares of bank deposits and cash receipt logs as assigned.</li><li>
Runs daily and weekly EMR administrative reports for clinic; manages `At a Glance Alerts' and reports in EMR systems; manages/reconciles reports (not in EMR) (Task List Unbilled Report etc).</li><li>
Assembles financial paperwork and medical record paperwork for physicians and/or clinical team; assists patients with completing of required office forms reviews all patient information for accurateness and completeness and witnesses all financial forms as required. Communicates duplicate or multiple medical record accounts to appropriate medical records personnel for merging.</li><li>
Requests and obtains referrals medical records or diagnostic reports from internal and external providers as assigned.</li><li>
Monitors and handles case management for patients in the EHR system as assigned.</li><li>
Maintains waiting area in clean and neat condition restocking materials as needed. Monitors administrative supplies and keeps administrative supplies at par levels.</li><li>
Responds to all payer-specific questions from patients and clinical providers as appropriate.</li><li>
Participates in administrative team connections with referring physician practices in order to establish positive relationships to maintain and increase referrals and site productivity.</li><li>
Demonstrates the ability to successfully train and oversee team members in Office Coordinator/Supervisors absence.</li><li>
Helps to resolve conflict with effective verbal and written communication in an appropriate manner. Directs guides and mentors associates to carry out tasks created by administrative leadership and clinical leadership.</li><li>
In the Outpatient Sites: Assists with patient registration systems and assists with patient scheduling and scanning of patient care administrative documents in electronic medical record (EMR) systems. Performs insurance verification and coordinates services/authorizations for patients and collects co-payments and performs daily cash receipt responsibilities.</li><li>
In the Physician Centers Only: Registers and schedules patients for a variety of different physician specialty clinics as well as modifying physician schedules upon request. Works closely with Patient Insurance Specialists secretaries and nurses to coordinate and schedule procedures and clinics.</li><li>
In the Physician Centers Only: Registers and schedules patients for a variety of different physician specialty clinics as well as modifying physician schedules upon request. Works closely with Patient Insurance Specialists secretaries and nurses to coordinate and schedule procedures and clinics.</li></ul>
<b>Minimal Qualifications</b><br>
<b>Education</b><ul><li>
High School Diploma or GED required or</li><li>
equivalent required and</li><li>
Associate's degree (A.A.) preferred or</li><li>
Bachelor's degree from a college or university in healthcare preferred or</li><li>
related field preferred
</li></ul><b>Experience</b><ul><li>
3-4 years Medical office experience in a rehabilitation setting required or</li><li>
3-4 years Combination of experience and education. required and</li><li>
1-2 years 1 year within medstar national rehabilitation network (MNRN) required and</li></ul>
<b>Knowledge Skills and Abilities</b><ul><li>
Excellent customer service skills and excellent verbal and written communication skills.</li><li>
Basic knowledge of Microsoft Office products including Word Excel and Outlook.</li><li>
Must be a highly organized process oriented individual who has the ability to multi-task be flexible and be a self-starter.</li><li>
Ability to follow instructions and assist visitors and/or patients without compromising safety service care or efficiency.</li><li>
Must be friendly and professional when interacting with patients and visitors at all times.</li><li>
Demonstrates teamwork while encouraging open and direct communication with others in a positive manner.</li><li>
This person will be the initial face and the initial voice of the clinic and should be able to project a positive and professional image at all times.</li></ul>
This position has a hiring range of : USD $18.70 - USD $32.72 /Hr.</div>

Office Assistant II

Spargos Restaurant and Bar

<p><b>Overview</b></p><p>Join our dynamic team as an AM Server/Bartender, working from 7 am to 3 pm, and be a vital part of delivering exceptional hospitality experiences! In this energetic role, you'll craft memorable moments for guests by providing outstanding beverage and food service in a lively, fast-paced environment. Your expertise in beverage preparation, customer service, and efficient restaurant operations will help create a welcoming atmosphere that keeps guests coming back. This position offers an exciting opportunity to showcase your mixology skills, fine dining knowledge, and passion for the hospitality industry while working during the vibrant morning hours. All positions are paid, ensuring your valuable contributions are recognized from day one.</p><p><b>Duties</b></p><ul><li>Prepare and serve a variety of beverages, including cocktails, wine, craft beers, and non-alcoholic options, utilizing your extensive mixology and spirits knowledge.</li><li>Operate POS systems such as Aloha POS and Micros POS to process cash transactions accurately and efficiently.</li><li>Deliver exceptional customer service by engaging with guests warmly, taking orders promptly, and ensuring their dining experience exceeds expectations.</li><li>Maintain cleanliness and food safety standards in accordance with food handling regulations and best practices.</li><li>Assist with food service duties when needed, including serving dishes and managing banquet or catering setups.</li><li>Manage time effectively to handle multiple tables or bar stations during busy periods while maintaining high-quality service.</li><li>Support bar management in inventory control, beverage recipe development, and implementing new drink menus to enhance guest satisfaction.</li></ul><p><b>Skills</b></p><ul><li>Proven experience with POS systems such as Aloha POS and Micros POS for seamless transaction processing.</li><li>Strong knowledge of beverage recipes, mixology techniques, wine varieties, spirits, and craft beer brewing processes.</li><li>Excellent time management skills to prioritize tasks efficiently during busy morning shifts.</li><li>Demonstrated ability to deliver top-tier customer service in fine dining or hospitality settings.</li><li>Experience in food industry roles including serving, bartending, catering, banquet service or retail math for accurate cash handling.</li><li>Knowledge of food safety standards and proper food handling procedures to ensure guest safety.</li><li>Ability to work collaboratively within a team environment while maintaining professionalism and positive attitude.</li></ul><p>Embark on a rewarding career where your passion for hospitality meets energetic mornings! We value dedicated professionals who thrive on creating memorable guest experiences through excellent service and expert beverage craftsmanship. Join us today to be part of a vibrant team committed to excellence in the hospitality industry!</p><p>Pay: $18.64 - $32.08 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Flexible schedule</li></ul><p>Work Location: In person</p>

AM Server/bartender 7 am to 3 pm

Johns Hopkins Health System

<div></div><div><div><div>Requisition #:</div><div>
672170</div>
<div>Location:</div><div>
Johns Hopkins Health System, Baltimore, MD 21201
</div><div>Category:</div><div>
Nursing</div>
<div>Schedule:</div><div>
Day Shift</div>
<div>Employment Type:</div><div>
Full Time</div>
</div>
<p></p><div><div><p><b>Make It Happen at Hopkins | Join our TEAM!</b></p>
<p><b>Full-Time | 40 hrs/week | Day Shift | Fully Remote</b></p>
<p>The <b>Clinical Documentation Specialist (CDS)</b> facilitates the improvement in the overall quality and completeness of concurrent medical record documentation to help achieve accurate inpatient coding, APR-DRG assignment and severity and risk of mortality levels. This role obtains appropriate documentation through interactions with physicians and staff. In this role, the CDS is responsible for medical record review, collaboration with professional inpatient coding professionals, reconciliations of assigned cases and the accurate reporting of CDI program metrics. Additional responsibilities as assigned. This role reports to the Manager
</p><p><b>Education:</b></p>
<p>
Requires successful completion of:</p>
<ul>
<li>Baccalaureate degree, or associates degree, or diploma in nursing from an accredited school of Nursing <b>OR</b></li>
<li>Successful completion of an AMA approved Physician Assistant program, <b>OR</b></li>
<li>Successful completion of the academic requirements of Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) certification accredited by the Commission on Accreditation for Health Informatics and Information Management Education (CAHIIM<b>)</b></li>
</ul>
<p><b>Required Licensure Certification, etc.:</b></p>
<ul>
<li><b>All CDS II</b> are required to maintain certification as a Certified Clinical Documentation Specialist (CCDS via ACDIS) or Certified Documentation Integrity Practitioner (CDIP via AHIMA)</li>
</ul><ul><li><b>RN/APRN:</b> Must possess a current RN compact (multi-state) license in the state in which you reside. If your state or the Johns Hopkins Health System location in which you are assigned does not participate in the Nurse Licensure compact, an RN license for that state in which you are assigned will be required.</li>
</ul><ul><li><b>PA:</b> Must possess current licensure to practice as a Physician Assistant (PA) in the state in which you reside and be board-certified by the National Commission on Certification of Physician Assistants (NCCPA). If your state of the Johns Hopkins Health System location in which you are assigned does not participate in the PA Licensure Compact, a license for the state in which you are assigned will be required.</li>
</ul><ul><li><b>RHIT.RHIA:</b> Requires successful completion of the academic requirements for the Registered Health Information Technician (RHIT) certification or Registered Health Information Administrator (RHIA) certification accredited by the Commission on Accreditation for Health Informatics and Information Management Education (CAHIIM) and be a Certified Coding Specialist (CCS).
</li></ul><p><b>Work Experience</b></p>
<ul>
<li><b>Registered Nurse (RN)</b>:</li>
</ul>
<p>RN: Requires a minimum of 3 years Registered Nurse clinical experience in similarly complex acute care setting. In lieu of complex acute care experience, a minimum of 3 years of CDI experience, and /or other relevant clinical experience may be considered</p>
<ul>
<li><b>Physician Assistant (PA)</b>:</li>
</ul>
<p>Requires a minimum of 3 years Physician Assistant experience in a similarly complex acute care setting. In lieu of complex acute care experience, a minimum of 3 years of CDI experience, and /or other relevant clinical experience may be considered.</p>
<ul>
<li><b>RHIT/RHIA</b>:</li>
</ul>
<p>RHIT/RHIA: Requires minimum of 3 years with acute inpatient coding experience. In lieu of acute inpatient coding experience, a minimum of 3 years of CDI experience, and /or relevant clinical experience may be considered.
</p><p><b><i>We&rsquo;re proud to offer a robust benefits package that supports your health, growth, and well-being. Discover our full offerings and costs here: mybenefitsjhhs.com
</i></b></p><p><b>What Awaits You:
</b></p><ul><li><b>Competitive pay and benefits</b> that support you at every stage of your life and career.
</li><li><b>Retirement plans with employer contributions</b> to help you plan confidently for the future.
</li><li><b>Generous time off </b>so you can unplug, recharge, and enjoy life outside of work.
</li><li><b>Access to world-class facilities and innovative technology</b> that fuel your curiosity.
</li><li><b>Endless opportunities to advance your career</b> as part of the Johns Hopkins team.
</li></ul><p><b>F</b><b>or additional inquiries regarding this position, email: </b>rhagg3@jh.edu</p>
<p><b>Salary Range:</b> Minimum 42.33/hour - Maximum 69.88/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.</p>
<p>
The Hospital reserves the right to modify employee schedules as needed.</p>
<p>
We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.</p>
<p>
Johns Hopkins Health System and its affiliates are drug-free workplace employers.</p>
</div><p></p>
</div><p>Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.</p></div><div></div>

Clinical Documentation Speacilist II

<div></div><div><div><div>Requisition #:</div><div>
671230</div>
<div>Location:</div><div>
Johns Hopkins Bayview Medical Center, Baltimore, MD 21224
</div><div>Category:</div><div>
Support Services (Services/Trades)</div>
<div>Schedule:</div><div>
Evening Shift</div>
<div>Employment Type:</div><div>
Full Time</div>
</div>
<p></p><div><div><div><p>Responsible for the safe, timely, courteous, and competent transportation of patients and specimens throughout the Johns Hopkins Bayview Medical Center, primarily via wheelchair or stretcher. Receives assignments for specific trips and associated tasks from Supervisor and/or EPIC/Rover Applications. Retrieves transport equipment throughout the campus area, as directed.
</p><p><b>Competencies</b><b>:</b></p>
</div><p>A. <i>Education:</i></p><p>
Graduation from an accredited high school or a G.E.D. Certificate.</p><p>
B. <i>Knowledge:</i></p><p>
Knowledge of customer service core competencies for the ability to deal directly with patients, their families, staff and JHM customers. Work constantly involves contact with patients and/or visitors which requires courtesy and caring behaviors.</p><p>
C. <i>Skills:</i></p><p>
Work requires the skills to read and understand instructions, add and subtract numbers, and make comparisons between numbers and letters. Ability to navigate directionally. Ability to read and write information regarding patient assignments and to confirm patient identification. Ability to read and comprehend policies and procedures. Ability to work independently. Ability to operate a handheld work iPhone device.</p><p>
D. <i>Required Licensure, Certification</i></p><p>
American Red Cross or American Heart Association CPR Certification. No registration or licensure required.</p><p>
E. <i>Work Experience:</i></p><p>
Minimum of one year experience in customer service setting.</p><p>
F. <i>Machines, Tools, Equipment:</i></p><p>
Training in use of equipment used to transport patients is desired but not required.</p><div></div><div><div><br>
<div>
</div><br>
<br>
<br>
<br>
<br>
<br>
<br>
<br>
<br>
<br>
</div></div><div></div><p><b>Salary Range:</b> Minimum 17.53/hour - Maximum 0.00/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.</p>
<p>
The Hospital reserves the right to modify employee schedules as needed.</p>
<p>
We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.</p>
<p>
Johns Hopkins Health System and its affiliates are drug-free workplace employers.</p>
</div><p></p>
</div><p>Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.</p></div><div></div>

PATIENT ESCORT (Evening Shift)

M&T Bank

<div><h2 class="jobSectionHeader"><b>OVERVIEW:</b></h2><p><b>
Senior Data Analyst on the Domain Analytics Team, part </b><b>of M&amp;T&rsquo;s Customer Insights</b><b> &amp; Analytics Organization.</b></p><p></p><p>
We provide analytical insights that empower Marketing and Digital Product organizations to drive business growth, strengthen customer relationships, and accelerate digital adoption.
</p><p></p><p><b>Our work spans:</b></p><ul><li><p>
Experimentation &amp; Measurement &ndash; Designing and analyzing tests to optimize customer acquisition for Retail and Business Banking segments.</p></li><li><p>
Cross-Channel Analytics &amp; Attribution &ndash; Understanding how customers interact across channels and identifying what drives engagement.</p></li><li><p>
Digital Journey Analytics &ndash; Uncovering insights from web and app behaviors to improve customer experiences.</p></li><li><p>
Digital Product Enablement &ndash; Partnering with product teams across the development lifecycle to support new feature launches with data and performance measurement.</p></li><li><p>
Data Products &amp; Ad-Hoc Analysis &ndash; Building dashboards and self-service tools, and delivering quick-turn insights to answer business questions.</p></li></ul><p></p><p><b>
LOCATION:
</b></p><p>This role follows a hybrid work model, requiring onsite presence four days per week at one of M&amp;T Bank&rsquo;s regional offices. Candidates must reside within a reasonable commuting distance to one of the following locations:</p><ul><li><p>
345 Main Street, Buffalo, NY</p></li><li><p>
115 Federal Street, Boston, MA</p></li><li><p>
1 Light Street, Baltimore, MD</p></li><li><p>
1350 I Street NW, Washington, DC</p></li><li><p>
1100 North Market Street, Wilmington, DE</p></li><li><p>
277 Park Avenue, New York, NY</p></li><li><p>
850 Main Street, Bridgeport, CT</p></li><li><p>
77 Pine Street, Burlington, VT</p></li></ul><p></p><p><b>
POSITION RESPONSIBILITIES:</b></p><ul><li><p>
Explore, mine, and profile data across multiple large complex datasets to gain and interpret insights for use in statistical and quantitative analytics.</p></li><li><p>
Collaborate with both technical and non‑technical stakeholders to translate business questions into analytical solutions.
</p></li><li><p>Support high‑quality analytics delivery by conducting data quality checks, collaborating on data model design, and applying best practices for code documentation and storage.</p></li><li><p>
Conduct complex data manipulation and analysis with common programming languages.
</p></li><li><p>Track and report performance of multiple campaigns. Identify deviations and explain variances. Consolidate findings for business consumption.</p></li><li><p>
Develop business intelligence solutions designed to meet business needs.</p></li><li><p>
Mentor junior team members and engage with peer teams.
</p></li><li><p>Understand and adhere to the Company&rsquo;s risk and regulatory standards, policies and controls in accordance with the Company&rsquo;s Risk Appetite. Identify risk-related issues needing escalation to management.</p></li><li><p>
Design, implement, maintain, and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.</p></li><li><p>
Promote an environment that supports belonging and reflects the M&amp;T Bank brand.</p></li><li><p>
Maintain M&amp;T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.</p></li></ul><p></p><p><b>
MANAGERIAL/SUPERVISORY</b><b> RESPONSIBILITY:</b></p><p>
No supervisory responsibility.</p><p></p><p><b>
MINIMUM QUALIFICATIONS REQUIRED:</b></p><p>
Bachelor&rsquo;s degree and a minimum of 5 years of related experience.</p><p>
Experience with data analysis and statistical tools</p><p>
Experience working in large databases</p><p>
Experience in SQL and familiarity with common program languages for data analysis (SAS, Python, R).</p><p>
Experience analyzing large data sets and explaining results of analysis through concise written and verbal communication.</p><p></p><p><b>
IDEAL QUALIFICATIONS PREFERRED:</b></p><p>
6 or more years related work experience in data analysis</p><p>
Expert skills in SQL and working with relational databases.</p><p>
Experience in programming languages such as SAS, Python, R.</p><p>
Experience with data visualization tool (PowerBI, Tableau)</p><p>
Experience with one or more cloud databases.</p><p>
Experience working within an agile environment.</p><p>
Experience analyzing web and digital product data, such as website traffic, user behavior, and events generated by web applications.
</p><p></p>M&amp;T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $113,300.00 - $188,800.00 Annual (USD). The successful candidate&rsquo;s particular combination of knowledge, skills, and experience will inform their specific compensation.<p></p><h1 class="jobSectionHeader"><b>
Location</b></h1>
Baltimore, Maryland, United States of America</div>

Senior Data Analyst - Digital (Customer Insights & Analytics)

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