client services specialist ii - overnight shift

rehab aide center for autism services, science and innovation (cassi) greenspring campus

special agent: cybersecurity/technology expertise

(remote) manager, gas distribution materials & supply chain advisory

claims recovery specialist ii (remote) Jobs in Baltimore

claims recovery specialist ii (remote)

client services manager Jobs in Baltimore

client services manager

client services specialist ii - overnight shift Jobs in Baltimore

customer service advocate ii (in-office) Jobs in Baltimore

customer service advocate ii (in-office)

office assistant ii

customer service advocate ii

<div><div>Pay: $30
Shift: 4AM-3PM, Monday - Friday
What is the value of a WM Job? At WM we know that the value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career.
We Are Always Working For A Sustainable Tomorrow&reg;: Our mission is to leave the world a better place than we found it by helping its inhabitants find purpose in becoming its caretakers.
We Are People First: The members of the WM family are the foundation for our success. We foster an environment where all teammates feel welcomed, valued and seen.
We Are Committed to Your Growth: Your Tomorrow Education Assistance Program, paid on-the-job training, and established career progression.
We Are Stable: From the front line to the corporate offices, our team members perform essential and meaningful work.
We Are a Family: At WM we are over 60,000 people - from many places and many backgrounds, and it is our amazing differences that make us stronger.
We Are Investing in You: Amazing Medical, Dental &amp; Vision, 401K with match, discounted stock options, dependent day care, and more!
Ready to roll with us? Click Apply to join the WM team today.
</div>I. Job Summary 
 
Drivers operate heavy-duty trucks with front, side, or rear-end load lift attachments dependent on the line of business they're operating in and the type of truck they're operating. Drivers will transport the material to a disposal, transfer or recycle facility when trucks reach legal load capacity. Commercial Drivers are responsible for providing the pick-up service of containers filled with waste or recyclable material. Containers may weigh in excess of 1,000 pounds and at times require drivers to maneuver wheeled containers to a pick-up stage area. Commercial Drivers navigate high-traffic and congested roadways, driveways, alleyways, and lots. Highly skilled backing maneuvers are essential to successfully perform this job. Residential Drivers are responsible for the collection of residential household waste or recyclable material and must safely maneuver vehicles in residential environments. Residential Drivers navigate high-traffic and congested roadways, driveways, alleyways, and lots. Roll-off Drivers are responsible for preparing, loading, and transporting large mobile open-top and compactor containers from customer locations. Roll-off Drivers will navigate driveways, alleyways, lots, and high-traffic roadways and may operate in tight overhead environments while on industrial routes. Highly skilled backing maneuvers are essential, to successfully perform this job. 
 
II. Essential Duties and Responsibilities 
<ul><li>Operates vehicle in accordance with Waste Management Safety and Life Critical Rules, OSHA (Occupational and Safety Health Act) and DOT (Department of Transportation) requirements as well as all local, state and federal laws.</li><li>
Performs pre and post-trip inspections of assigned vehicle and documents checks utilizing the standard DVIR (Driver Vehicle Inspection Report).</li><li>
Immediately reports all unsafe situations or service-related issues to Operations Manager or Dispatch.</li><li>
Attends and participates in all scheduled training programs, briefings, and meetings as required by WM or directed by the Route Manager.</li><li>
Works closely with Operations Manager to improve route efficiencies and identify best practices.</li><li>
Notifies Operations Manager of any incidents, accidents, injuries, or property damage.</li><li>
Notifies Operations Manager or Dispatch of service interruptions including closed or impassable streets or alleyways, receptacles too heavy to service or potential safety hazards.</li><li>
Communicates customer requests to Operations Manager or Dispatch.</li><li>
Completely dumps all receptacles and leaves the customer&rsquo;s location clean and free of debris.</li><li>
Follows route assignments as directed and completes end-of-day documentation and check-out process.</li><li>
Performs all duties as scheduled by Operations Manager or Dispatch and assists other drivers as directed to meet customer needs.</li></ul> 
III. Qualifications
 
 
A. Required Qualifications 
 
<ul><li>1 year operating a vehicle requiring a CDL or</li><li>
1 year equivalent military driving within the last 7 years and</li><li>
Must be at least 18 years of age and legally eligible to work in the country where the position is located and</li><li>
Able to read, write, and speak English well enough to interact with the public, understand traffic signs, respond to official questions, and complete records or report.</li><li>
Successfully complete pre-employment screening, including drug screen and physical</li><li>
Commercial Driver License (CDL) Class A with an air-brake endorsement or</li><li>
Commercial Driver License (CDL) Class B with an air-brake endorsement</li></ul> 
B. Preferred Qualifications 
 
<ul><li>High School Diploma or GED (accredited)</li></ul> 
IV. Physical Requirements 
 
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. 
<ul><li>Standing</li><li>
Walking</li><li>
Lifting</li><li>
Pushing</li><li>
Pulling</li><li>
Crouching</li><li>
Reaching</li><li>
Handling</li><li>
Sitting</li><li>
Talking</li><li>
Hearing</li></ul> 
This role is designated as safety sensitive and will require the successful candidate to strictly comply with all safety rules and protocols. As part of the ongoing employment requirements, the successful candidate may be subject to drug and alcohol testing&mdash;including pre‑employment screening, post‑incident evaluations, reasonable suspicion checks, and random testing&mdash;in accordance with government regulations and company policies.
Pay: The expected base pay range for this on-site position is $30. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate&rsquo;s relevant experience, education, training, certifications, qualifications, and work location. 
 
V. Benefits
 
t WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site. 
If this sounds like the opportunity that you have been looking for, please click Apply.</div>

CDL Driver Roll Off - PTO, Benefits Day 1, Home Daily

Housing Authority of Baltimore City

<div>About Us
Founded in 1937, the Housing Authority of Baltimore City (HABC) has kept the promise of public housing alive. It has done so by maintaining and modernizing its buildings and enriching the lives of its residents through innovative social services, recreational and educational programs, and job training initiatives. What makes HABC successful is the dedication of its employees and its history of strong leadership. 
HABC Benefits
Health and Well-Being
At the Housing Authority of Baltimore City (HABC), we offer a competitive benefits package that supports our recruitment and retention goals and meets the diverse, evolving needs of our employees. HABC&rsquo;s comprehensive benefit package includes:
Vacation and Leave<ul><li>
Universal leave program</li><li>
12 paid holidays</li></ul>
Health and Wellness<ul><li>
Medical and dental insurance</li><li>
Employer‑paid vision coverage</li><li>
Flexible Spending Accounts (FSA)</li><li>
Employee Assistance Program (EAP)</li><li>
Free health and wellness programs</li></ul> 
Position Summary
Under general supervision, performs responsible work to coordinate and monitor Housing Choice Voucher Program and/or public housing residents&rsquo; participation in the Family Self-Sufficiency Program (FSSP). Performs responsible engagement/recruitment, retention, and case management work for FSSP participants. Duties include: (1) performing outreach, recruitment and engagement activities to promote FSSP participation; (2) providing case management services to FSSP participants; and (3) monitoring the progress and overall participation of FSSP participants. Performance of the duties requires knowledge of social services, socio-economic issues/problems facing low-income/disadvantaged residents/families, and knowledge of counseling methods and techniques. The position involves the assignment of a large caseload of individuals and families across several locations throughout the Metropolitan Baltimore area.
All activities must support the Housing Authority of Baltimore City (&ldquo;HABC&rdquo; or &ldquo;Authority&rdquo;) mission, strategic goals, and objectives. 
Essential Duties and Responsibilities
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.<ul><li>
Performs FSSP participant outreach, recruitment, engagement, and retention activities.
</li><li>Conducts FSSP participant orientation and informational seminars/workshops.</li><li>
Provides case management and counseling services to assigned FSSP participants.</li><li>
Provides social service, medical, mental health, and other referrals to assigned FSSP participants as needed.</li><li>
Monitors and tracks assigned FSSP participants&rsquo; progress.</li><li>
Maintains accurate and up-to-date case files on all assigned FSSP participants.</li><li>
Promotes socialization and other activities to improve the quality of life of FSSP participants.</li><li>
Prepares and submits activity reports.</li><li>
Performs other duties as assigned by the Social Work Supervisor II and the Director of Resident Services.</li><li>
Performs other duties as assigned.</li></ul> 
Minimum Education, Training, and/or Experience
Graduation from an accredited college or university with a Bachelor&rsquo;s Degree in Business Administration, Sociology, Psychology, Social Work, or a related field preferred. At least two (2) years of responsible experience in the human/social service field preferred. Any equivalent combination of education, training and experience which provides the required knowledge and abilities may be considered sufficient.
Must possess a valid state of Maryland driver&rsquo;s license and be insurable under the Authority&rsquo;s plan. Must be eligible for coverage under the Authority&rsquo;s fidelity bond. Must be available to work some evenings and weekends when necessary. 
Special Requirements<ul><li>
Possession of a valid Maryland driver's license.</li><li>
Must be able to be covered under the Authority's vehicle insurance policy.</li></ul> 
Other Requirements:<ul><li>
Availability to work some evenings and weekends as needed.</li><li>
Successful completion of a prescreening investigation, including verification of employment history and education credentials.</li><li>
A 6-month probationary period applies to this full-time permanent position.</li><li>
Must not engage in private real estate business.</li></ul> 
This job posting will remain open until August 12th, 2026.</div>

Workforce Case Manager

Goodyear

<div><div>Build The Fleets That Baltimore Fleets Rely On!</div> 

Let's Connect - Apply Today - Interview Tomorrow!
Starting Pay: $24 - $28 Hourly + OT Available + Weekly Pay
Location: 1611 Wicomico Street, Baltimore MD
Example Shift: Tuesday - Saturday 7:30 AM - 5:30 PM

We Welcome Walk In Interviews: Monday - Friday From 10 AM - 3 PM

Preferred Experience: 1 Years of National Account Experience, Felxible Schedule Required

Base pay offered may vary depending on factors such-as job-related knowledge, skills, experience, and market location. Selected candidates may be eligible for a number of benefits, including: medical, prescription, dental, vision, 401(k), life insurance, disability, tuition assistance, sick and vacation time, as well as tire discounts. 

We are a service and retreading market leader with over 200 Commercial Tire Centers and Truck Care Centers located across the United States. We have the unique ability to service the largest nationwide commercial fleets while also providing friendly hometown service to regional and local fleets. Our mission statement is 'SERVICE EXCELLENCE - ALWAYS'. Goodyear Commercial Tire &amp; Service Centers (CTSC) are owned by Goodyear - which makes them uniquely qualified to offer you trusted tires, reliable services and powerful management tools to help you lower your operating costs. It's all part of Goodyear's Total Solution for commercial and off-the-road fleets.

The National Account Sales Specialist`s role is to provide leadership of the dedicated account service and sales team at the assigned facility; which includes the safe and efficient delivery of quality services that exceed customer expectations.
Learn about our culture! Click Here to Hear from our Associates!
Responsibilities will include but not be limited to:
<ul><li>Servicing the volume of dedicated business through National Accounts agreements in an effective and efficient manner while balancing customer expectations that assure our readiness to service them. These duties include but not limited to Survey Cost per mile studies, Scrap Tire Analysis and Problem Resolution.
</li><li>Soliciting unsold National Accounts.
</li><li>Establishing processes and systems that fully address customer requirements.
</li><li>Assuring service is performed on time and as specified by the customer.
</li><li>Representing the company professionally through team image and service readiness at all times.
</li><li>Picking up and delivering customer product.
</li><li>Conducting Fleet surveys.
</li><li>Maintaining delivery schedules that meet customer needs.
</li><li>Managing National Accounts invoice processes.
</li><li>Ensuring delivery receipts are completed error free to ensure location's financial returns.
</li><li>Exercising proper maintenance of assigned Service Vehicle including appearance as on-board service equipment.
</li><li>Complying with DOT regulations including driver's license for class of truck operated.
</li><li>Following all driving rules.
</li><li>Complying with OSHA regulations and safety requirements.
</li><li>Wearing proper PPE, using cages, and following all other safety policies and procedures.
</li></ul>Requirements:
<ul><li>High School Diploma or GED preferred.
</li><li>Associate's Degree or higher desired.
</li><li>Prior experience in commercial tire service/repair work with customer interaction.
</li><li>Demonstrated ability to work with little supervision.
</li><li>Complete understanding of the use and application of all available information systems.
</li><li>Thorough understanding of the National Account Process Manual and the competitive nature of the commercial tire industry.
</li><li>Demonstrated safe working history and preventative behavioral focus.
</li><li>Ability to view complex/conflicting data and identify problems and propose solutions or alternatives.
</li><li>Ability to work within a high degree of accuracy under pressure.
</li><li>Asset management systems and controls.
</li><li>Ability to focus on objectives and goals rather than obstacles and barriers.
</li><li>Able to work on multiple projects at the same time.
</li><li>Ability to communicate business information through verbal/written communication.
</li><li>Contribute to team environment.
</li><li>Flexible, able to work extended hours including weekends; limited travel required.
</li></ul>Application Process
<ul>
<li>Within 5 minutes of applying, you'll get an email and text with a link to complete the prescreen questionnaire on any device.</li>
<li>If you pass, you'll receive an invitation to schedule a phone or in-person interview.</li>
<li>Your Goodyear application dashboard shows status updates and your recruiter's contact detail for assistance.</li>
</ul>
#veteran #army #marine #navy #airforce #coastguard #nationalguard #womensupportingwomen #femcanicgarage #nowhiring #applytoday #instajob #womeninautomotive #community #autorepair #mechaniclife #carmaintenance #autojobs #automotivecareers #womentrades #diversityintech #skilledtrades #futureofwork</div>

Commercial Fleet Account Specialist - Baltimore, MD

Under Armour

<div><div><div><div><h2 class="jobSectionHeader">Values &amp; Innovation</h2>
</div><div>At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate. 
Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do. 
Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better. 
If you are a current Under Armour teammate,
</div></div><div><div><h2 class="jobSectionHeader">Purpose of Role</h2>
</div><div>DESIGNER 2- GRAPHICS
The Apparel Graphics Designer II, Quick-to-Market plays a key role in bringing critical Under Armour stories to life, conceptually and visually on Apparel. Working closely with Design leadership, this role will ensure all projects are facilitated from creative development (ideation/story building) through to final execution (tech packs/production). 
</div></div><div><div><h2 class="jobSectionHeader">Your Impact</h2> 
</div><div><ul><li>Work collaboratively with the Design leadership and respective team members to produce brand relevant Apparel graphics and trims that reflect Under Armour&rsquo;s DNA and standards</li>
<li>Gather, prepare, and present conceptual ideas.</li>
<li>Demonstrate flexibility/adaptability, organizational skills and the ability to multi-task.</li>
<li>Build and manage tech packs.</li>
<li>Provide design support for the greater design team as needed beyond that of ones assigned projects and categories.</li>
<li>Be dialed into graphic and apparel trends, art, and sport culture.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader">Qualifications</h2> 
</div><div><ul><li>Bachelor's degree with typically 5 years of relevant experience or Master's degree with typically 3 years of relevant experience or typically 9 years of relevant work experience without degree.</li>
<li>Experience in Apparel, Graphic or Industrial Design.</li>
<li>Advanced knowledge of Adobe Creative Suite - Illustrator and Photoshop.</li>
<li>Passion every day to design compelling and cutting-edge product.</li>
<li>Ability to understand construction and materials; preferably versed in manufacturing techniques.</li>
<li>Ability to express concepts and ideas through sketching.</li>
<li>Basic knowledge of screen-printing, trim design, and apparel construction</li> 
</ul></div></div><div><div><h2 class="jobSectionHeader">Workplace Location</h2>
</div><div><ul><li>Location: This individual must reside within commuting distance from our Baltimore, MD office.</li>
<li>Work Schedule: This role follows a hybrid work schedule, requiring 4 days in-office per week.</li>
</ul>Sponsorship Eligibility: (US ONLY) UA does not offer sponsorship of job applicants for employment-based work authorization for this position at this time.
</div></div><div><div><h2 class="jobSectionHeader">Relocation</h2>
</div><div><ul><li>No relocation provided</li>
</ul></div></div><div><div><h2 class="jobSectionHeader">Base Compensation</h2>
</div><div>$65,000.00-$90,000.00 USD
Most new hires fall within this range and have the opportunity to earn more over time. Initial placement within the salary range, however, is based on an individual's relevant knowledge, skills and experience for the position. UA is committed to helping our teammates succeed and advance in their careers. Base salary is only one component of our competitive Total Rewards package.
</div></div><div><div><h2 class="jobSectionHeader">Benefits &amp; Perks</h2> 
</div><div><ul><li>Paid &quot;UA Give Back&quot; Volunteer Days: Work alongside your team to support initiatives in your local community</li>
<li>Under Armour Merchandise Discounts</li>
<li>Competitive 401(k) plan matching</li>
<li>Maternity and Parental Leave for eligible and FMLA-eligible teammates</li>
<li>Health &amp; fitness benefits, discounts and resources- We offer teammates across the country programs to promote physical activity and overall well-being</li>
</ul>#LI-JW1
#LI-Hybrid
</div></div><div><div><h2 class="jobSectionHeader">Our Commitment to Equal Opportunity</h2>
</div><div>At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour seeks to recruit, develop and retain the most talented people representing a wide variety of backgrounds and perspectives. If a reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team via candidateaccommodations@underarmour.com.</div></div></div></div>
 Requisition ID: 166697
Location:
Baltimore, MD, US, 21230
#job-location.job-location-inline { display: inline; }
Business Unit: Corporate
Region: North America
Employee Class: Full Time
Employment Type: Salaried
.buttontexta56414dc15c10ca5 a{ border: 1px solid transparent; } .buttontexta56414dc15c10ca5 a:focus{ border: 1px dashed #dc0019 !important; outline: none !important; }

Apparel Graphics Designer II, Quick-to-Market

FMH Conveyors

<div>Lifecycle Services is Duravant&rsquo;s brand for service, our customer&rsquo;s global source for parts and service support. We are a connected service organization for the operating companies under the Duravant family. Our family of companies includes nVenia, FMH Conveyors, Key Technology, and many more. Lifecycle Services becomes a partner to our customers for equipment support and performance optimization on a global scale, with a diverse portfolio of service and support offerings. This fast-growing organization aims to be the premier customer support organization and offers the right candidate the opportunity to help build and shape this growth engine while having the backing of a parent organization.
As a Duravant Family Company, we participate in global Diversity, Equity, and Inclusion programs, as well as Doing Good initiatives to support our communities. In addition to a culture that promotes long term career satisfaction, with opportunities for personal and professional growth, we offer an excellent total rewards package that includes:<ul><li>
Compensation: We offer competitive compensation</li><li>
Benefits: We have comprehensive benefit packages designed to support our employees' health, well-being, and financial security</li><li>
Development: We have education and training programs which include an educational assistance program</li><li>
Time Off: We offer paid holidays and paid time off</li><li>
Driven Team Members: We have a cross-functional, collaborative environment, focused on delivering results</li><li>
Core Values: Our core values are Teamwork, Respect, Integrity, Winning Spirit, and Sense of Urgency</li><li>
Culture: We are driven by our number one asset - our employees, and their successes</li><li>
Doing Good: We love to be active members of our community! We have several volunteer opportunities throughout the year.</li></ul>
FMH Conveyors is adding a Field Service Technician to their Lifecycle Services team, responsible for total equipment lifecycle management services that optimize the performance of OEM equipment. As a Field Service Technician, you will be responsible for services that include installation, start-up/commissioning, preventive maintenance, emergency repairs, audits, and training.
Lifecycle Services Technicians travel to customer sites to perform planned services, troubleshoot issues, make repairs, recommend spare parts, and provide upgrades/modernization.
** This is a full-time, travel position (up to 80%) **
What You&rsquo;ll Be Doing:<ul><li>
Conduct field service calls at customer sites to provide installation, commissioning, emergency repair, preventive maintenance, audits, retrofits, and training services</li><li>
Perform mechanical and electrical modifications including PLC programs and servo drive configuration</li><li>
Conduct site visit meetings with customer contacts to include explanation of job scope and work completed and conduct training with customer&rsquo;s personnel to ensure understanding of the sequence of operations, proper functionality, and general maintenance of equipment</li><li>
Achieve service delivery goals including response time, first time fix, and customer satisfaction rates</li><li>
Communicate effectively with field service management and internal service support team to efficiently resolve customer issues</li><li>
Provide equipment reliability feedback to quality engineering and collaborate on improvements</li><li>
Comply to industry, company, and customer safe working practices</li><li>
Ensure paperwork, timesheets, CRM entries, expenses, and other paperwork functions are done promptly, on time and to a high quality.</li><li>
Periodically perform technical support, final assurance, or other duties at Lifecycle Services headquarters</li></ul>
What We&rsquo;re Looking For:<ul><li>
AAS or BS in Mechatronics, EE, EET, EECS, or Industrial Electronics is desired.</li><li>
3 years&rsquo; experience with solid knowledge and interaction of mechanical, electrical, pneumatic components, and HMI</li><li>
3 years&rsquo; experience diagnosing, troubleshooting, emergency service and repairing electronics and mechanical machine problems in the field</li><li>
AB CompactLogix PLC and RSLogix500/5000 programming experience including minor modifications to PLC programs, and accessing networks through PLC to troubleshoot issues, download and unload programs.</li><li>
Interpret complex technical information involving mechanics and electronics, including schematics</li><li>
Variable Frequency Drive (VFD) parameter configuration and Servo drives and motors configurations</li><li>
Valid drivers&rsquo; license and ability to qualify for a US passport</li></ul>
Typical Physical Demands: While performing the duties of this job, the employee is regularly required to stand for a minimum of 8 hours per day. The employee is frequently required to grasp, handle, and feel objects, control and manage tools, and use hands and arms. The employee is occasionally required to walk, stoop, kneel and crouch. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment: While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The noise level in the work environment is usually moderate but at times loud. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
FMH Conveyors, a member of the Duravant family of operating companies, designs and manufactures products and services for truck loading and unloading applications. The NestaFlex and BestFlex brands lead the market in flexible gravity and powered conveyors, while MaxxReach and BestReach are the premier brands in telescopic and rigid conveyor systems. Known worldwide for their durability and reliability, FMH Conveyors products are engineered to support material handling applications for distribution centers, e-commerce, parcel post, retail stores, and a variety of manufacturers to help maximize productivity and increase efficiency.
We offer our team members a competitive salary and comprehensive benefits package including Medical, Dental, Vision, Flexible Spending Account including Dependent Care, Health Savings Account, Life Insurance, Short Term Disability, Long Term Disability, 401-K, Paid Time Off, and Paid Holidays.</div>

Field Service Technician - Baltimore, MD

Southwest Airlines

Department: Ground Operations
 
Our Company Promise
 
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
 
Job Description:*** For external applicants only: 
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Maryland.
 (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson
 and not selected for the Supervisor Customer Service position at BWI within the last 12 months.***
 
Pay & Benefits
 Pay of $36.00 to $37.50 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
 
Benefits you’ll love: 
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
 Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
 3% Short Term Incentive (STI) bonus to be paid on the base salary in alignment with company performance.
 Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
 Competitive health insurance for you and your eligible dependents
 Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
 Explore more benefits you’ll love: https://careers.southwestair.com/benefits
 
Want to lead a Team that helps Customers every day? A Supervisor Customer Service at Southw e st Airlines manages and supports Customer Service Agents, Operations Agents, and Skycaps. They make sure work is done safely and on time, help solve problems, and respond to Customer questions. Supervisors also monitor scheduling, training, and daily reports. They share important updates with the Team. They work with other Airport Operations Teams to keep flights on schedule and Customers happy. This role is perfect for someone who enjoys leading People and helping Southwest deliver safe, friendly, and on-time service each day.
 
Additional details
 
The Supervisor Customer Service works assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.
 
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
 
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristi cs .
 Model the Southwest Way
 Guide and lead team members using SWA talent management practices to coach, develop, and engage employees
 Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
 Invest in leadership and self-growth through participating in continuous learning and development
 Responsibilities
 Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction
 Respond to and resolve Customer questions, requests, or complaints
 Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment, Meet or exceed performance goals through effective decisions, Assign and track Agents for training compliance
 Coordinate actively with all Departments to maintain the Station's on-time performance. Report status updates to leaders and employees consistently
 Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, review and ensure accurate delay coding
 Work with staff planning to build bids that are in line with department’s hourly goals.
 Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly
 Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
 May perform other job duties as directed by Employee’s Leaders
 Knowledge, Skills, and Abilities
 Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
 Knowledge of applicable Collective Bargaining Agreements and their applications
 Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
 Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology
 Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
 Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
 Ability to apply general rules to specific problems to produce answers that make sense
 Ability to recognize and address performance and safety concerns in a timely manner
 Ability to ensure all equipment is maintained and available for the operation Education
 NA
 Experience
 
Fully functioning, broad knowledge in: 
Airlines Operation Management
 Customer Service
 Licensing/Certification
 Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements
 Ability to obtain GSC (Ground Security Coordinator) qualification and comply with DOT (Department of Transportation) drug and alcohol testing program
 May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work on international flights
 Physical Abilities
 Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
 Ability to communicate and interact with others in the English language to meet the demands of the job
 Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
 Ability to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
 Ability to climb, bend, kneel, crawl, and stoop on a frequent basis and for an extended period
 Ability to perform assigned duties with potential exposure to excessive noise, vibration, and/or sensory conditions.
 Ability to perform assigned duties in outdoor and inclement weather conditions
 Other Qualifications
 Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
 Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
 Must be at least 18 years of age
 Must be able to comply with Company attendance standards as described in established guidelines
 
<ul>
<li>Pay amount doesn’t guarantee employment for any particular period.</li>
</ul>
**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.
 *** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
 
Southwest Airlines is an Equal Opportunity Employer.
 Please print/save this job description because it won't be available after you apply.
 Job Posting End Date
 07/31/2026

Supervisor Customer Service - BWI

TEKsystems

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 TekSystems is currently hiring for a FULLY REMOTE Customer Service Representative!
 
 
 MUST HAVE: 2-4 years of recent call center experience! Preferably experience working remotely previously. Must be in the EST time zone!
 
 
 Description
 
 
 As a Customer Service Representative, you will be supporting a residential services team as the subject matter expert and real-time troubleshooter for customers in need. This position requires exceptional customer service skills to address products, service needs, billing, and transaction inquiries via a high volume of inbound calls. This is a remote, contract position that will support the team during their busiest season.
 
 
 Additional Skills &amp; Qualifications
 
 
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 <li>
 An effective communicator who understands the importance of listening and being empathetic
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 Problems solving skills and a passion to create customer satisfaction.
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 Previous customer service experience
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 Bi-lingual (Spanish) a plus but not required.
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 Knowledge of basic office equipment and Office 365
 
 
 
 </li>
 </ul>
 Job Type &amp; Location
 
 
 This is a Contract position based out of Baltimore, MD.
 
 
 Pay And Benefits
 
 
 The pay range for this position is $18.50 - $18.50/hr.
 
 
 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 
 
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 Medical, dental &amp; vision
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 Critical Illness, Accident, and Hospital
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 401(k) Retirement Plan &ndash; Pre-tax and Roth post-tax contributions available
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 Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents)
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 Short and long-term disability
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 Health Spending Account (HSA)
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 Transportation benefits
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 Employee Assistance Program
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 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Aug 5, 2026.
 
 
 
 </li>
 </ul>
 About TEKsystems
 
 
 We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
 
 
 The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
 
 
 About TEKsystems And TEKsystems Global Services
 
 
 We&rsquo;re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We&rsquo;re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We&rsquo;re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We&rsquo;re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
 
 
 The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
 
 
 
 San Francisco Fair Chance Ordinance:
 
 Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
 
 
 
 Massachusetts Lie Detector:
 
 It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
 
 
 
 Use of Artificial Intelligence (AI):
 
 We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
</div>

Customer Service Representative- FULLY REMOTE

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