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workplace experience support specialist

<div>We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You&rsquo;ll find an environment that inspires and empowers you to thrive both personally and professionally. There&rsquo;s no one like you and that&rsquo;s why there&rsquo;s nowhere like RSM.<div><div><div><div><div><div><div><div><div>
The workplace experience support specialist, under minimal to no direction, helps deliver the office location workplace experience for colleagues. This position is responsible for supporting daily office operations, such as visitor management, safety, hospitality experiences, reception (including answering multiline telephone systems for a single location or multiple locations) and facilities coordination in accordance with workplace experience support playbooks and firm policies and guidelines.
The workplace experience support specialist provides best-in-class hospitality experiences for internal and external clients. In tandem with the workplace experience support supervisor or manager, ensures the location is safe, well-maintained and clean. Be responsible for interaction with building management and vendors. This position oversees maintenance of office equipment and supplies, including furniture, phones (excluding cellphones), security cards and also the ordering and replenishing of office supplies. Assist with any office moves/remodels as needed. Also, provides assistance to other areas of ESS, performing and working on intermediate to advanced projects or requests. Act as a liaison to the office/market leader for anything related to workplace experience support as needed.
The workplace experience support specialist supports the effort in sustaining and energizing a local culture that supports positive connection with the larger firm through internal and client-facing activities that enhance the RSM experience.
Essential Duties<ul><li>
Coordinate with building management to maintain information related to building security, including workplace health and safety team and/or emergency evacuation team, environmental sustainability efforts, forms and documents required from the landlord, and special requests for our space and maintenance issues.</li><li>
Reconcile monthly billing of parking and extra services provided by the landlord.</li><li>
Perform daily walk-throughs of the location and follow up on maintenance issues raised by the workplace experience support supervisor/manager or others within the location.</li><li>
Leverage and deliver on services and procedures outlined in the workplace experience support playbook.</li><li>
Request bids from internal resources, building maintenance and outside vendors and contractors for any work or service that needs to be performed in the location and provide it to the location supervisor/manager for review and selection.</li><li>
Coordinate maintenance of the office space, including carpet maintenance, security system, air-conditioning, plant service, furniture repairs, appliances, office equipment and AED devices.</li><li>
Audit the service invoices for accuracy and submit to accounts payable for processing.</li><li>
Purchase and maintain inventory of office supplies and equipment by monitoring supply quantity and replenishing materials before depletion.</li><li>
Determine if supplies should be purchased directly from an approved vendor or research other vendors to ensure cost efficiency to stay within budget.</li><li>
Maintain vendor relationships, processes payments and track total spend.</li><li>
Ensure that all supplies are ordered in compliance of national programs.</li><li>
Review charges on firm-issued purchasing card for accuracy and reconcile in a timely manner.</li><li>
Review employee logs regularly to prepare for new hires, transfers or departures.</li><li>
Assist with new hire/intern onboarding process following the guidelines outlined in the ESS orientation toolkit. Provide new hires/interns/transfers with all necessary office needs. Train new employees on building procedures, local office policies and use of equipment and systems.</li><li>
Work with workplace experience support supervisor/manager/HR relating to employee terminations to deactivate/collect access badges and any other items belonging to the firm when necessary. Collect and return any departing employee items as needed.</li><li>
Monitor ServiceNow regularly to check for incoming workplace experience support requests and acknowledges/fulfills those requests in a timely manner.</li></ul>
Provide routine support and guidance, as necessary, in one or more of the following areas:<ul><li>
Handle mail services, including distribution of mail, UPS, FedEx, etc.</li><li>
Responsible for print, bind, scan and copy jobs for the business.</li><li>
Locate and check out client files, maintains client records and documents, orders files from offsite storage facility per firm record retention procedures.</li><li>
Support visitor management and reception activities ensuring quality customer service. Keeps track of all visitors and visitor access badges in national visitor log.</li><li>
Provide meeting and event coordination including catering request orders, setup/cleanup, conference room reservations and audio-visual equipment support.</li><li>
Perform other duties as assigned.</li></ul>
EDUCATION<ul><li>
High school diploma or GED</li><li>
Associate degree or 2 years of experience preferred</li></ul>
TECHNICAL/SOFT SKILLS (REQUIRED)<ul><li>
Ability to communicate, effectively with a diverse audience</li><li>
Intermediate Microsoft Office skills, ability to learn programs/software utilized by the firm</li><li>
Demonstrates a basic knowledge of the technology tools required within assigned responsibilities</li><li>
Effective organization, prioritization and time management skills, and strong attention to detail</li><li>
Excellent people skills</li><li>
Strong grammar and proofreading skills and experience</li><li>
Ability to prepare presentations including charts, graphics and tables, speaker notes and handouts, etc.</li><li>
Ability to balance multiple tasks and projects</li><li>
Intermediate knowledge of facilities management</li></ul>
SPECIAL REQUIREMENTS SPECIFC TO JOB<ul><li>
Ability to lift up to 40 lbs. and stand on your feet for extended periods of time</li><li>
Must be punctual and able to adapt to changing schedules</li><li>
Ability to convey instructions clearly and concisely and be responsive when required</li><li>
Maintains professionalism in demeanor, conversation and attire</li></ul>
EXPERIENCE<ul><li>
0 to 3 years of experience in a related field or area</li><li>
Ability to handle multiple tasks effectively and efficiently</li></ul>
LEADERSHIP SKILLS (REQUIRED)<ul><li>
Has the ability to respond positively to changing circumstances, seeks and implements change to drive business improvement and serves as a model of the change</li><li>
Works collaboratively with the workplace experience support supervisor/manager to provide support across the enterprise particularly during peak times</li></ul>
PREFERRED REQUIREMENTS<ul><li>
Prior experience in a professional office environment</li></ul></div></div></div></div></div></div></div></div></div>
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life&rsquo;s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.
RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.
At RSM, an employee&rsquo;s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $46,100 - $73,700</div>

Workplace Experience Support Specialist

LinQ Services

<div>Description:

Company Overview: LINQ Services provides comprehensive managed mobility services to corporate clients with fleet mobile device needs. LINQ works directly with carriers to help companies with field employees enhance their operational efficiencies, reduce costs, and improve employee satisfaction through superior mobile device management
Job Description:
Join LINQ as a Client Service Specialist II and be a part of a collaborative and client-focused team that aims to exceed expectations and drive positive client experiences at LINQ Services. We are currently growing our support team to serve our clients 24/7 and are looking for experienced call center workers who are comfortable working in a queue and delivering exceptional customer service during overnight shifts to help us achieve this goal.
This is a fully remote position open to individuals eligible to work in the United States of America and Canada. Individuals who are located near our Pittsburgh, PA offices will be given preference.
Our Client Services Specialist II role is our experienced, client focused specialist position. They support our clients through exceptional customer service, maintaining a positive and quality relationship, and providing support through creative problem solving. As a Client Service Specialist II at LINQ, you will be at the forefront of building strong and lasting relationships with our valued clients through email, chat and phone support tickets. Your main responsibility will be to provide exceptional support and assistance, ensuring client satisfaction and loyalty. We are seeking a dedicated and proactive professional who is passionate about delivering outstanding service and understands the importance of client-centricity.
Key Responsibilities:<ul><li>Respond to client e-mail, chat and phone support requests such as questions, status checks, phone activations, phone orders, account suspensions, cancellations, and other concerns.</li><li>Use multiple online systems and support tools to effectively resolve tickets.</li><li>Resolve assigned tickets accurately and in a timely manner.</li><li>Prioritize tickets based on urgency and severity, ensuring the most critical issues are addressed promptly.</li><li>Collaborate with colleagues and escalate appropriate tickets to more advanced agents in a seamless manner when required for the best client experience.</li><li>Meet or exceed Key Performance Indicators for the role such as number of tickets handled and response times</li><li>Complete client bulk action requests as they come in or when they are assigned out by a manager or lead.</li><li>Maintain and stay current with a working knowledge of key processes and procedures of multiple vendor platforms.</li><li>Monitor and assist in team messaging platforms to assist fellow agents with inquiries.</li><li>Stay up to date with Technical and MDM (Mobile Device Management) training courses offered by LINQ.</li><li>Have knowledge of and assist clients with phone migrations.</li><li>Support as appropriate with escalated cases</li><li>Staff after hour support for on-call Holidays as needed.</li></ul>
Compensation:
Hourly Wage: $20.19-22.12 plus an additional shift differential of $2 an hour
This position is eligible for pre-approved overtime and performance based incentives
Available Shifts:
We are currently hiring for the following shifts:
Thursday-Monday: 9:00PM - 6:00AM Eastern time (Tuesday/Wednesdays off)
Requirements:

Required Qualifications-Candidates who do not meet these qualifications will not be considered:<ul><li>
Minimum 1 year of prior call center experience</li><li>
High school diploma, GED or equivalent</li><li>
Reliable, private and secure remote internet with minimum speed requirements of 20Mbps Down/10Mbps Up</li><li>
Dedicated private work location without significant background disruptions</li><li>
Basic skills in use of personal computer and use of Microsoft Office suite (Word, Excel, Outlook).</li><li>
Excellent verbal and written communication skills with a focus on active listening.</li><li>
Strong interpersonal skills, with the ability to build rapport and trust with clients.</li><li>
Problem-solving mindset and the capacity to handle challenging situations with diplomacy.</li><li>
Detail-oriented and highly organized, capable of managing multiple client interactions simultaneously.</li><li>
Customer-centric attitude with a genuine passion for providing top-notch service.</li><li>
Ability to work a flexible work schedule</li></ul>
Preferred Qualifications (Candidates meeting these qualifications will be a best match for the position)<ul><li>
Proficiency in using CRM software</li><li>
Two years of customer service experience.</li><li>
One-year prior experience with mobile or technical products.</li><li>
Prior Experience with Salesforce.</li><li>
Understanding of cellular services and markets.</li><li>
Basic knowledge of mobile devices set-up, usage and backup functions</li></ul></div>

Client Services Specialist II - Overnight Shift

DAVIES

<div><h3 class="jobSectionHeader">Description</h3><div> 
Our Story</div><div>
Imagine being part of a team that&rsquo;s not just shaping the future but actively driving it. At Davies North America, we&rsquo;re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.</div><div>
 
Davies Claims North America is seeking a Claims Representative I to join our team supporting the Maryland Transit Administration (MTA). 
</div><div>In this role, you will be responsible for managing, investigating, and resolving minor property damage and bodily injury claims arising from MTA operations. You will work under close supervision while developing foundational claims handling skills in a fast-paced, high-volume environment.</div> 
<h3 class="jobSectionHeader">
Key Responsibilities</h3> 
<ul>
<li>
Manage a caseload of approximately 150&ndash;175 claims, including files with multiple claimants</li>
<li>Investigate claims involving automobile property damage, bodily injury, and general liability</li>
<li>Evaluate claim details to determine liability and exposure</li>
<li>Assist in establishing and maintaining appropriate reserves (typically $10,000 or less)</li>
<li>Maintain accurate and timely documentation, diary entries, and claim notes</li>
<li>Communicate with claimants, insureds, witnesses, and internal stakeholders</li>
<li>Support the resolution of claims through investigation and settlement activities</li>
<li>Ensure compliance with client guidelines, company standards, and regulatory requirements</li>
<li>Perform additional duties as assigned to support team and operational goals</li></ul> 
<h3 class="jobSectionHeader">
Skills, knowledge &amp; expertise</h3> 
<ul>
<li>
High school diploma or GED required</li>
<li>Minimum 1 year of experience handling or supporting claims involving: Automobile property damage 
Bodily injury 
General liability claims</li>
<li>Basic understanding of claims investigation and settlement processes</li>
<li>Strong attention to detail and organizational skills</li>
<li>Effective written and verbal communication skills</li>
<li>Ability to manage a high-volume workload in a fast-paced environment</li>
<li>Proficiency in Microsoft Office Suite</li></ul> 
<h3 class="jobSectionHeader">
Benefits</h3><div> 
Benefits</div><div>
At Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes:</div><ul>
<li>Medical, dental, and vision plans to ensure your health and that of your family.</li>
<li>A 401k plan with employer matching to help you build a secure financial future.</li>
<li>Our time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment.</li>
<li>Paid holidays.</li>
<li>Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones.</li>
</ul><div></div><div>
Massachusetts Notice 
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. 
</div><div>Diversity and Inclusion</div><div>
Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard. 
 
Compensation Transparency:
 
The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.
 
 
We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at recruitment@davies-group.com</div> 
<h3 class="jobSectionHeader">
About Davies</h3><div>
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses. 
 
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation &amp; risk, customer experience, human capital, digital transformation &amp; change management. 
 
Our global team of more than 8,000 professionals operate across ten countries, including the UK &amp; the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research &amp; development, innovation &amp; automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.</div></div>

P & C Claim Rep 1 - MTA

Chesapeake Search Partners

<div>
 
 
 Chesapeake Search Partners
 
 is partnering with an established organization to identify an Accounts Payable Specialist. This role will support the day-to-day AP function and play a key part in ensuring accurate and timely processing of vendor payments, while also contributing to process improvements across the department. It&rsquo;s a great opportunity for someone who enjoys working in a fast-paced, team-oriented environment and takes pride in ownership of their work.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Process invoices and execute payments on a recurring basis, ensuring accuracy and timeliness
 </li>
 <li>
 Review and validate invoices against purchase orders and supporting documentation
 </li>
 <li>
 Approve and code vouchers in accordance with company policies
 </li>
 <li>
 Respond to vendor and internal inquiries, resolving discrepancies as needed
 </li>
 <li>
 Maintain accounts payable records, including vendor master files and payment history
 </li>
 <li>
 Reconcile vendor statements, receipts in transit, and other AP-related accounts
 </li>
 <li>
 Assist with month-end close activities, including analysis of payables and accrued expenses
 </li>
 <li>
 Identify and support improvements to AP processes and overall workflow efficiency
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 5-7+ years of accounts payable experience
 </li>
 <li>
 Strong proficiency in Microsoft Office, particularly Excel
 </li>
 <li>
 Experience with accounting and AP systems (SAGE 300 a plus)
 </li>
 <li>
 Comfortable learning and utilizing new tools and technologies (e.g., Power BI)
 </li>
 <li>
 Strong attention to detail and organizational skills
 </li>
 <li>
 Ability to manage multiple priorities and meet deadlines
 </li>
 <li>
 Excellent communication and interpersonal skills with a customer-focused approach
 </li>
 </ul>
</div>

Accounts Payable Specialist

Devout Healthcare Services

Position OverviewWe are seeking a compassionate and motivated Rehabilitation Counselor (Case Manager) to support individuals with mental health conditions on their path to recovery. In this role, you will help clients build practical life skills, access community resources, and achieve greater independence and overall well-being.Key Responsibilities<ul><li>Provide direct support and counseling in alignment with individualized psychiatric rehabilitation plans</li><li>Help clients develop essential life skills, including daily living, communication, and vocational skills</li><li>Connect clients to community resources and support participation in social, educational, and recreational activities</li><li>Collaborate with mental health professionals to ensure coordinated and effective care</li><li>Monitor client progress and maintain consistent communication with treatment providers</li><li>Assist in developing and implementing individualized rehabilitation and recovery plans</li><li>Maintain accurate, timely documentation of services, progress, and treatment updates</li><li>Advocate for and empower clients to achieve independence and improve overall well-being</li></ul>Education &amp; Experience RequirementsCandidates must meet one of the following (in alignment with Maryland PRP guidelines):<ul><li>Bachelor's degree in a related field: Social Work, Psychology, Counseling, Sociology, Human Services</li><li>Associate degree +* at least 2 years of experience in behavioral health OR*</li><li>High school diploma/GED + at least 4 years of experience in:</li><li>Mental health services</li><li>Case management</li><li>Residential programs</li><li>Youth or adult support services</li></ul>Reporting StructureThis position reports to the Rehabilitation Specialist and works closely with the Clinical Director, Program Director, and leadership team.What We&rsquo;re Looking For<ul><li>Strong communication and interpersonal skills</li><li>Compassionate, patient, and client-centered approach</li><li>Ability to work collaboratively within a multidisciplinary team</li><li>Strong organizational skills and attention to detail</li></ul>Why Join Us?Join a team dedicated to making a meaningful impact in the lives of individuals and the community. You&rsquo;ll play a vital role in helping clients build independence, confidence, and a better quality of life.Work Location: In person

Rehabilitation Counselor (PRP Case Manager)

Shepard Exposition Services

<div>The Exhibitor Services Specialist is an entry‑level role responsible for providing frontline support to exhibitors throughout the event lifecycle, with a primary focus on pre‑show preparation and remote support during live events. This role builds foundational knowledge of Exhibitor Services systems, processes, and service standards while delivering accurate, timely, and professional customer support through multiple communication channels. 
Responsibilities and Essential Job Duties<ul><li>
Respond to exhibitor inquiries via phone, email, and chat with professionalism and accuracy.</li><li>
Enter and update exhibitor orders, payments, and account information in company systems.</li><li>
Learn and follow standard operating procedures (SOPs), service guidelines, and compliance requirements.</li><li>
Interpret exhibitor manuals, order forms, and event documentation to assist customers.</li><li>
Provide remote support to on‑site teams during active events as assigned.</li><li>
Assist with basic freight, payment, and order verification questions.</li><li>
Support post‑event closure activities, including documentation and follow‑up, in coordination with Business Operations.</li><li>
Participate in required training and development activities.</li><li>
Perform other related duties as assigned.</li></ul> 

Requirements 
<ul><li>
1&ndash;3 years of customer service experience, preferably in trade shows, events, or logistics</li><li>
Strong verbal and written communication skills; capable of translating complex information clearly</li><li>
Proficient in Microsoft Office; advanced Excel and Salesforce experience preferred</li><li>
Exceptional organizational and time management abilities, especially in high-pressure environments</li><li>
Demonstrated ability to resolve problems independently and with empathy</li><li>
Perform the department&rsquo;s internal and on-site event support functions as outlined which may involve traveling to event sites nationwide as scheduled.</li><li>
Comfortable with travel requirements (30% and above) and extended work hours during events</li><li>
Position requires overtime, including evenings, weekends and holidays</li><li>
High School Diploma required; college coursework or degree preferred</li><li>
Demonstrate Core Values of Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusivity, and Teamwork</li><li>
Act as a responsible ESOP owner by making decisions that benefit the client and company daily</li><li>
Provide exceptional internal and external customer service in accordance with Shepard&rsquo;s Blue Diamond Customer Service Program</li></ul>
Please note that the roles and responsibilities outlined in this job description are not exhaustive and may be subject to change. Additional tasks may be assigned as needed to meet the evolving needs of the company. 
Benefits 
<ul><li>
Medical</li><li>
Dental</li><li>
Vision</li><li>
Life and Disability Insurance</li><li>
401 (k)</li></ul></div>

Exhibitor Services Specialist - Internal

City of Baltimore

<div>Salary Range:
$87,373.00 - $139,674.00 Annually
Hiring Salary Range:
$87,373.00 &ndash; $113,523.00 Annually
Get to Know Us
Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&amp;D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits
Job Summary:
Positions in the Operations Officer series contribute to the effective management of an organizational unit, e.g., section, division, or agency by supervising and/or managing staff, problem solving as an individual contributor, or project managing.
Positions in the Operations Officer series are differentiated based on the following factors: analytics, budget, communications, environmental factors, functional responsibilities, minimum qualifications, policy, relationship building, supervision given, and supervision received.
Minimum Qualifications:
On or before the date of filing the application, each candidate must:
Education: Have a bachelor&rsquo;s degree in Business Administration, Public Administration, Management, or related field from an accredited college or university.
AND
Experience: Have eight years of experience in professional-level administrative, operations, or technical work. Previous work lead experience may be required.
OR
Equivalency Notes: Have an equivalent combination of education and experience.
Licenses, Registrations, and Certificates: Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and eligible to obtain a Baltimore City driver&rsquo;s permit. PROVISIONAL DRIVER&rsquo;S LICENSE OR LEARNER PERMITS ARE NOT ACCEPTABLE.
NOTE: YOU MUST UPLOAD A COPY OF YOUR VALID DRIVER&rsquo;S LICENSE WITH APPLICATION AT TIME OF APPLYING.
**APPLICATION DEADLINE: Please submit your application no later than 12:00 AM on the closing date to be eligible for consideration. **
Knowledge, Skills, &amp; Abilities:<ul><li>
Knowledge of the principles and practices of public and business administration and management, including the process of planning, organizing, staffing, directing and controlling.</li><li>
Knowledge of methods and procedures for the collection or organization, interpretation and presentation of information.</li><li>
Knowledge of the basic principles of accounting, budgeting, fiscal controls and statistics.</li><li>
Knowledge of management practices and methods.</li><li>
Ability to adapt and apply the concepts and techniques of administrative analysis to the needs of specific projects.</li><li>
Ability to identify problem areas and recommend appropriate solutions based on logical consideration of alternatives.</li><li>
Ability to interpret and apply a variety of laws, rules, regulations, standards and procedures.</li><li>
Ability to prepare and present reports or recommendations clearly and concisely.</li><li>
Ability to compile financial and operational data and to analyze charts and reports and statistical and budgetary statements.</li><li>
Ability to coordinate the activities of various organizational units.</li><li>
Ability to plan, organize and direct the work of others.</li><li>
Ability to research and write complex narrative and statistical reports</li><li>
Ability to speak and testify effectively before governmental and legal bodies and commissions, the media and community and business groups.</li><li>
Ability to establish and maintain effective working relationships with city officials, community and business groups.</li></ul>
Additional Information
Background Check
Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.
Probation
All persons, including current City employees, selected for this position must complete a mandatory six-month probation.
Eligibility
Qualified candidates will be considered for vacancies as they arise, for a period of at least six months. The decision of the Director of Human Resources with respect to acceptable minimum qualifications is final.
Education Accreditation
Applicants&rsquo; education must be obtained from an accredited institution. Education credentials obtained out of the US must be evaluated for US equivalency. Evaluation agencies information may be obtained at www.naces.org.
Selection Process
All candidates indicating the minimum qualifications on their applications will be placed on the eligible list without further examination. The training and experience of each candidate will be evaluated for appropriateness and quantity. It is essential, therefore, that you give complete and accurate information on your application. Vagueness or omission may prevent you from being considered for this position. Qualified candidates will not be listed in rank order.
Examination Process
Applicants must provide sufficient information on their application to show that they meet the minimum qualifications for this recruitment. Successful applicants will be placed on the employment certified eligible list for at least six months.
The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be required to complete supplemental questions to further examine specific Knowledge, Skills and Abilities of the position. Therefore, it is important that you provide complete and accurate information on your application.
Your Recruiter: Katrina Bayton
If you have any questions please contact Katrina Bayton, Recruitment and Talent Acquisition Specialist II, via email at Katrina.Bayton1@baltimorecity.gov.
Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodation during the hiring process should contact Human Resources directly. Do not attach your request for accommodation to the application.
BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER</div>

Facilities Manager, Operations Officer IV - Department of Public Works

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