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MAZ NEXA

<div>
 
 
 Job Title
 
 
 
 Senior Account Manager
 
 
 
 
 
 
 Location
 
 
 
 Riyadh, Saudi Arabia
 
 
 
 
 
 
 Employment Type
 
 
 
 Full-time, On-site
 
 
 
 
 
 
 Job Summary
 
 
 
 MAZ NEXA is seeking an experienced, strategic, and client-focused Senior Account Manager to lead key client accounts and build strong, long-term partnerships.
 
 
 The ideal candidate will have a minimum of five years of relevant experience in account management, marketing, digital marketing, and social media marketing. Previous agency-side experience within a marketing, advertising, branding, creative, PR, media, social media, or digital agency is strongly preferred.
 
 
 This role requires excellent client relationship management, strong commercial awareness, strategic thinking, and the ability to manage multiple integrated marketing projects from planning through execution.
 
 
 The Senior Account Manager will act as the primary link between clients and MAZ NEXA&rsquo;s internal teams, ensuring that client objectives are clearly understood, projects are delivered on time and within scope, and all work meets the agency&rsquo;s quality standards.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage a portfolio of key client accounts and serve as the primary day-to-day point of contact.
 </li>
 <li>
 Build trusted, long-term relationships with clients by developing a strong understanding of their businesses, industries, audiences, challenges, and marketing objectives.
 </li>
 <li>
 Lead client meetings, presentations, strategic discussions, campaign reviews, and account-planning sessions.
 </li>
 <li>
 Translate client requirements and business objectives into clear marketing strategies, project briefs, scopes of work, timelines, budgets, and measurable deliverables.
 </li>
 <li>
 Develop annual, quarterly, and campaign-level account plans aligned with client objectives.
 </li>
 <li>
 Collaborate closely with Strategy, Creative, Content, Social Media, Digital Marketing, Performance Marketing, Media Buying, PR, Production, SEO, Web Development, and Project Management teams.
 </li>
 <li>
 Ensure internal teams clearly understand client requirements, priorities, deadlines, approval processes, and expected outcomes.
 </li>
 <li>
 Manage integrated marketing campaigns across digital, social media, content, creative, paid media, performance marketing, PR, web, SEO, and other relevant channels.
 </li>
 <li>
 Monitor project timelines, budgets, deliverables, approvals, risks, and overall account performance.
 </li>
 <li>
 Ensure all projects and campaigns are delivered on time, within the agreed scope and budget, and according to MAZ NEXA&rsquo;s quality standards.
 </li>
 <li>
 Review work before it is presented to clients to ensure strategic alignment, accuracy, consistency, and quality.
 </li>
 <li>
 Manage client feedback professionally and ensure that comments, revisions, and approvals are communicated clearly to internal teams.
 </li>
 <li>
 Identify potential challenges early and resolve client concerns, project risks, and account issues proactively.
 </li>
 <li>
 Prepare proposals, presentations, status reports, campaign reports, account reviews, and performance summaries.
 </li>
 <li>
 Analyse campaign performance and work with internal specialists to provide clients with meaningful insights, recommendations, and optimisation opportunities.
 </li>
 <li>
 Develop account growth strategies and identify suitable opportunities for upselling and cross-selling MAZ NEXA&rsquo;s services.
 </li>
 <li>
 Support client retention, contract renewals, scope expansions, and long-term account growth.
 </li>
 <li>
 Maintain strong commercial awareness by monitoring account scope, budgets, resources, profitability, and additional client requests.
 </li>
 <li>
 Identify out-of-scope requests and coordinate the preparation of additional proposals, budgets, or change requests when required.
 </li>
 <li>
 Support new-business opportunities, proposals, pitches, and presentations alongside the Business Development and Strategy teams.
 </li>
 <li>
 Monitor relevant industry, marketing, digital, and social media trends and provide strategic recommendations to clients.
 </li>
 <li>
 Maintain accurate account documentation, meeting notes, action plans, project updates, approval records, and client communications.
 </li>
 <li>
 Mentor and support Account Managers, Account Executives, and junior team members when required.
 </li>
 <li>
 Contribute to improving MAZ NEXA&rsquo;s account-management processes, service quality, client experience, and internal ways of working.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business Administration, Communications, Advertising, Public Relations, or a related field.
 </li>
 <li>
 A minimum of five years of professional experience in account management, client servicing, marketing, digital marketing, social media marketing, or integrated communications.
 </li>
 <li>
 Previous agency-side experience within a marketing, advertising, branding, creative, PR, media, social media, or digital agency is strongly preferred.
 </li>
 <li>
 Proven experience managing multiple client accounts and complex integrated marketing projects simultaneously.
 </li>
 <li>
 Demonstrated experience managing client relationships, project scopes, budgets, timelines, deliverables, and cross-functional teams.
 </li>
 <li>
 Strong understanding of marketing, digital marketing, social media marketing, content, creative, paid media, performance marketing, SEO, web, analytics, and campaign reporting.
 </li>
 <li>
 Experience leading client meetings, strategic presentations, campaign reviews, and account-planning discussions.
 </li>
 <li>
 Strong commercial understanding, including account growth, retention, renewals, upselling, cross-selling, scope management, and profitability.
 </li>
 <li>
 Experience using project-management, CRM, analytics, reporting, or marketing platforms is an advantage.
 </li>
 <li>
 Previous experience working with clients in Saudi Arabia or the GCC is highly preferred.
 </li>
 </ul>
 
 
 
 
 
 Skills and Competencies
 
 
 <ul>
 <li>
 Excellent client relationship management and client-servicing skills.
 </li>
 <li>
 Strong leadership, ownership, and stakeholder-management abilities.
 </li>
 <li>
 Excellent verbal and written communication skills in both Arabic and English.
 </li>
 <li>
 Strong presentation, negotiation, facilitation, and influencing skills.
 </li>
 <li>
 Excellent project-management and organizational skills.
 </li>
 <li>
 Strong commercial awareness and business-development mindset.
 </li>
 <li>
 Ability to manage multiple clients, campaigns, and projects simultaneously under tight deadlines.
 </li>
 <li>
 Strategic thinking with the ability to connect marketing activities to business objectives.
 </li>
 <li>
 Strong understanding of digital marketing and social media platforms, channels, and performance indicators.
 </li>
 <li>
 Ability to interpret campaign data and translate it into clear insights and recommendations.
 </li>
 <li>
 Strong problem-solving and decision-making abilities.
 </li>
 <li>
 Close attention to detail, accuracy, quality, and follow-through.
 </li>
 <li>
 Ability to remain professional, composed, and solution-oriented when managing challenging situations.
 </li>
 <li>
 Collaborative team player with the ability to work effectively across multiple departments.
 </li>
 <li>
 Proactive attitude with a strong sense of responsibility and accountability.
 </li>
 <li>
 Proficiency in Microsoft Office, Google Workspace, presentation tools, and relevant project-management platforms.
 </li>
 </ul>
 
 
 
 
 
 Preferred Candidate Profile
 
 
 
 The ideal candidate is an experienced agency professional who understands how to balance client expectations, strategic quality, operational delivery, and commercial performance.
 
 
 They should be confident managing senior stakeholders, capable of leading integrated marketing accounts, and comfortable working with creative, digital, social media, performance, media, PR, and technical teams.
 
 
 The successful candidate will be highly organized, commercially aware, proactive, and focused on delivering an exceptional client experience while protecting the quality and profitability of the agency&rsquo;s work.
 
 
 
 
 
 
 What Success Looks Like
 
 
 
 Success in this role will be measured through:
 
 <ul>
 <li>
 Strong client satisfaction and long-term relationship development.
 </li>
 <li>
 Successful retention and renewal of assigned accounts.
 </li>
 <li>
 Consistent delivery of projects on time, within scope, and according to quality standards.
 </li>
 <li>
 Effective management of client expectations, feedback, budgets, and account risks.
 </li>
 <li>
 Clear and professional account communication and reporting.
 </li>
 <li>
 Achievement of agreed campaign and account objectives.
 </li>
 <li>
 Identification of suitable account-growth, upselling, and cross-selling opportunities.
 </li>
 <li>
 Strong collaboration with internal departments and delivery teams.
 </li>
 <li>
 Positive contribution to the development of junior account-management team members.
 </li>
 </ul>
</div>

Senior Account Manager

Tabby

<div><h3 class="jobSectionHeader">Description</h3><div> 
The Social Media Customer Support Agent is responsible for delivering exceptional customer support across Tabby&rsquo;s official social media channels. The role requires timely, accurate, and empathetic engagement while protecting customer information, maintaining Tabby&rsquo;s brand voice, and ensuring compliance with internal policies and financial regulations.</div> 
<h3 class="jobSectionHeader">
Key Responsibilities</h3> 
<ul>
<li>
Respond to customer inquiries across X, Instagram, Facebook, TikTok, and LinkedIn.</li>
<li>Resolve customer issues within agreed SLAs.</li>
<li>Move public conversations to Direct Messages whenever account verification is required.</li>
<li>Educate customers about Tabby products, repayments, refunds, disputes, and account management.</li>
<li>Escalate complex cases while maintaining ownership until resolution.</li>
<li>Maintain Tabby&rsquo;s tone of voice and protect the company's public reputation.</li>
<li>Follow verification, security, and compliance procedures.</li>
<li>Document cases accurately using CRM and support tools.</li>
<li>Collaborate with QA, WFM, Product, Risk, Collections, and Marketing teams.</li>
<li>Participate in coaching sessions and continuous improvement initiatives.</li></ul><div></div><h3 class="jobSectionHeader"> 
Skills, Knowledge &amp; Expertise</h3> 
<ul>
<li>
Bachelor's degree or equivalent experience.</li>
<li>Excellent written Arabic and English.</li>
<li>Customer service or social media support experience preferred.</li>
<li>Strong written communication and problem-solving skills.</li>
<li>Ability to work rotational shifts, weekends, and public holidays.</li></ul><div></div><h3 class="jobSectionHeader"> 
About Tabby</h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money. 
 
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. 
 
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region. 
 
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Social Media Specialist

Salam

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 
 Presales Cyber Security
 
 Leads the design and delivery initiatives on large complex projects based on requirements, budget and technical feasibility and delivers solutions that enhance Salam's services, including identification and method of addressing technical or operational risks and providing technical strategies and recommendations for services and products to meet the expected needs of customers to serve their future expansion plans.
 
 
 
 
 
 
 Key Responsibility:
 
 
 
 
 
 <ul>
 <li>
 Participate in responding to tenders and alliances with third parties.
 </li>
 <li>
 Provide technical consultancy service to clients and assist in technical informative seminars.
 </li>
 <li>
 Conduct desktop service feasibility and coordinate with presales interfaces
 </li>
 <li>
 Encompasses multiple disciplines, including ICT architects, solution architects, and enterprise architects.
 </li>
 <li>
 Responsible for delivering business value to customers by architecting effective ICT solutions that address the customer&rsquo;s business problems, needs, and opportunities, in a manner consistent with strategic and business goals.
 </li>
 <li>
 Establish and maintain a professional working relationship at multiple levels, both internally and with the customer, by understanding the customer&rsquo;s business context and their unique situation.
 </li>
 <li>
 Collaborate with both internal and external/industry experts to anticipate customer needs in order to facilitate the definition and development of the solution.
 </li>
 <li>
 Collaborate with project managers to ensure effective and efficient development, delivery, deployment, operation, and support of these information systems solutions.
 </li>
 <li>
 Collaborate with the account team to meet or exceed revenue, product, customer satisfaction, and market share goals for assigned account(s).
 </li>
 <li>
 Contributes to the development of innovative principles and ideas.
 </li>
 </ul>
 
 
 
 
 
 Qualification:
 
 
 
 
 
 <ul>
 <li>
 Bachelor degree in Telecommunication or Computer engineering or relevant field.
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Good understanding of telecommunication technology.
 </li>
 <li>
 Minimum 4 years of experience in a relevant field.
 </li>
 </ul>
</div>

Presales Consultant

Fortinet

<div>Inside Regional Account Manager
Location &ndash; Riyadh, Saudi Arabia
Job Description
In this key role, you will manage, direct and drive direct sales into Commercial Accounts. Create and implement strategic plans focused on attaining enterprise-wide deployments of Fortinet products and services. Develop executive relationships with key buyers and influencers in Commercial accounts and leverage these relationships. Coordinate with appropriate internal groups to generate and deliver winning Contract Bids, Proposals, RFI/RFP Responses, and Statements of Work. Negotiate terms of business with clients to achieve win/win results that provide the basis for strong ongoing relationships.
Responsibilities
<ul><li>Develop account plans to achieve goals and exceed quota responsibility
</li><li>Maximize Fortinet opportunity while providing value added solutions to enterprise institutions
</li><li>Serve as lead contact responsible for the flow of information to/from executive management
</li><li>Works closely together with the account managers in order to maximize the primary business focus and serves as team leader responsible for the quality and success of activities in the territory
</li><li>Develops relationships with key decision makers, influencers and partners
</li><li>Manages effective working relationships with assigned region MAMs, Technical Sales Engineers, and Consulting Professionals
</li><li>Consistently builds and delivers on an accurate territory pipeline
</li></ul>Required Skills
<ul><li>Proven ability to sell solutions to enterprise customers
</li><li>Experience in the network security industry
</li><li>A proven track record of significant over-quota achievement and demonstrated career stability
</li><li>Experience in closing large deals
</li><li>Selling experience must include technology.
</li><li>Excellent presentation skills to executives &amp; individual contributors
</li><li>Excellent written and verbal communication skills 
</li><li>Why Join Us: 
</li></ul><div></div>At Fortinet, we embrace diversity and inclusivity. We encourage applications from diverse backgrounds and identities. Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial well-being . Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.
We will only notify shortlisted candidates.
Fortinet will not entertain any unsolicited resumes, please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any Agency submit any resumes to Fortinet, these resumes if considered, will be assumed to have been given by the Agency free of any related fees/charges.</div>

Inside Regional Acct Manager

NetApp

<div><div><div>Own Every Moment at NetApp
At NetApp, your ideas power innovation. We lead in intelligent data infrastructure&mdash;delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.
Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins. Join teams that innovate to elevate, drive results, and excel together across every function.
</div></div><div><div><div><div><h1 class="jobSectionHeader">Technical Account Manager</h1>
Riyadh, Saudi Arabia; Saudi Arabia
</div><div>Job category: Customer Support Job ID: 135617-en_US</div><div> </div></div><div><div><div><div><div><h2 class="jobSectionHeader">Job Summary</h2>
</div><div>Position Overview: As a Technical Account Manager (TAM) at NetApp, you will blend technical expertise with exceptional customer success skills to deliver outstanding customer experiences and drive significant business outcomes. Your role will involve leveraging your technical skills to provide guidance, support product adoption, and consultancy to help realize the maximum value of the NetApp solutions. The TAM will collaborate closely with customers to understand their business goals, combining technical acumen with customer success strategies to build a customer success plan and establish NetApp as a trusted partner in our customers' success.
</div></div><div><div><h2 class="jobSectionHeader">Key Responsibilities</h2>
</div><div>Business Consultation: Consult with customers to provide technical advice on NetApp products and services, focusing on key areas to enhance their product experience and achieve business goals. Based on customer needs recommend and manage customer training plans.
Relationship Building: Develop and nurture relationships with customers, focused on key technical personas (VP Infrastructure, Infrastructure Architect, Storage Admin and Engineer, Security and Compliance Lead), becoming a trusted technical advisor and advocate throughout their journey with NetApp.
Onboarding, Adoption and Capacity Management: Facilitate smooth onboarding and adoption activities, collaborating with customers to co-create technical success plans tailored to their specific needs and goals. Facilitate guided demos tailored to customer environment and needs.
Technical Health Checks &amp; Escalation Mgmt.: Conduct technical health checks with customers to assess product adoption, address technical challenges, security vulnerabilities, share recommended solutions, and identify areas for improvement. Manage P1 escalations alongside key internal resources and share P2-P4 awareness.
Proactive Technical Engagement: Use advanced data insights and technical knowledge to monitor adoption and/or utilization and assist with predictive risk mitigation, guiding customers to recognize greater value from NetApp solutions.
Asset Management: Provide assessments consulting with the customer to maintain and optimize the customer inventory of NetApp assets and services while identifying and qualifying opportunities to expand, replace, or optimize their environments.
Renewal and Expansion: Collaborate with Renewal Specialists and Field Sales to design and implement technical health plans with the goal of value realization, ensuring successful renewal leveraging NetApp&rsquo;s product portfolio. Provide guidance on their solutions, what they should be consuming and make recommendations for renew, refresh and expand.
Best Practices Development: Develop, document, and share technical best practices with team members to continually improve the quality, effectiveness, and efficiency of processes and playbooks.
Strategic Initiatives: Lead and contribute to strategic technical initiatives that enhance customer success, drive innovation, and support organizational goals.
Cross-Functional Collaboration: Work closely with Renewal Specialists, Field Sales, and other technical teams to ensure an exceptional customer experience and drive the technical customer success strategy with wider account team members.
Who You&rsquo;ll Work With:
Professional Services
Support Teams
Sales Teams
NetApp Pre and Post Sales Technical Teams
Customer Technical Stakeholders
</div></div><div><div><h2 class="jobSectionHeader">Skills and Competencies</h2>
</div><div>Bachelor&rsquo;s degree or equivalent experience with 5-7 years of B2B customer-facing experience, including roles such as Customer Success, Sales Engineering, Technical Support, Sales Architect, or Technical Account Management
Technical proficiency in NetApp products and or enterprise IT. Technical storage domain Knowledge a plus, with the ability to understand customer needs and leverage product capabilities or internal resources to meet those needs
Proven ability to build and maintain strategic technical relationships with customers
Excellent communication skills and emotional intelligence (EQ) to address complex technical challenges and build trust with customers
Demonstrated success in fast-paced and dynamic environments, capable of handling multiple high-priority tasks and adapting to changing requirements
Expertise in data analysis, providing actionable technical insights, and making strategic recommendations
Proficiency in MS Office required; experience with Gainsight, Salesforce, and technical tools relevant to the role is a plus
Capable of working independently and collaboratively with global internal and external teams
Familiarity with project management methodologies and tools is a plus.
Language proficiency may be required in specific areas
Key Performance Indicators &amp; Business Objectives:
Customer Health and Adoption Scores
Regular engagement with customer base (documented for quality)
Success Plan adoption to include documented customer KPIs and value realization
Improve customer satisfaction scores
Qualified Expansion of NetApp portfolio
Successful renewal/retention rate improvement
</div></div></div>At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
Why You'll Thrive at NetApp
At NetApp, you won't wait for the perfect moment&mdash;you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.
NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.
Our culture
We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed&mdash;they drive everything we do.
If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.
Submitting an Application
To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.
AI Disclosure
For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support&mdash;rather than replace&mdash;human decision-making.</div></div></div></div></div>

Technical Account Manager

Qiddiya Investment Company

<div>General Summary
Qiddiya City is an exciting new destination city right on the doorstep of Riyadh, Kingdom of Saudi Arabia. The city plan will include 25 distinct masterplan districts across sports, entertainment, arts and culture, and mixed-use areas, residential communities and nature. Qiddiya City will eventually be home to more than 600,000 residents and host millions of visitors and experience seekers yearly.
The Sales and Leasing Performance Unit (PLU) within Qiddiya is responsible for developing best practice sales and leasing standards and expertise within the organisation. At the heart of this unit sits the Qiddiya Real Estate LearnLab (QREL), a digital-first, gamified learning academy, designed to drive measurable commercial capability development across the Sales and Leasing function.
The Senior Specialist &ndash; Training Administration role reports directly to the Senior Manager, Digital Systems. This role is the operational backbone of the learning platform, aimed at ensuring that learners are correctly configured, content is accurately published and maintained, training schedules are coordinated, and learning data is surfaced in a meaningful and timely way through dashboards and reporting.
About the Role/Project Scope
This is a highly organised, detail-oriented, and platform management role that requires a strong working knowledge of LMS/LXP administration, digital content authoring, data and dashboard management, and learner coordination. The Senior Specialist &ndash; Training Administration will work closely with the other teams of the Qiddiya Real Estate LearnLab (QREL) to ensure the platform runs smoothly, learners receive a seamless experience, and senior stakeholders have the operational data it needs to make informed decisions. 
Key Responsibilities
LMS/LXP Administration and Learner Account Management<ul><li>Serve as the day-to-day LMS/LXP administrator for the Qiddiya Real Estate LearnLab online academy, managing all learner-facing configuration across internal and external learner audience.</li><li>Create, manage, and maintain learner accounts in Qiddiya&rsquo;s LMS/LXP, including user provisioning, role assignment, cohort allocation, and access management across all active learning programmes.</li><li>Process new learner onboarding requests, ensuring accurate data entry, correct role tagging, and timely account activation so that learners can access their assigned programmes without delay.</li><li>Manage learner enrollments, unenrollment, and transfers between programmes and cohorts in Qiddiya&rsquo;s LMS/LXP, maintaining an accurate and up-to-date learner register at all times.</li><li>Configure and maintain smart groups, learning paths, and auto-enrolment rules within Qiddiya&rsquo;s LMS/LXP to ensure learners are automatically directed to the correct content based on their role, BU, and cohort.</li><li>Administer completion certificates and badge awards within Qiddiya&rsquo;s LMS/LXP, ensuring all gamification mechanics including points allocation, badge triggers, and leaderboard entries fire correctly and are verified against test results.</li><li>Troubleshoot learner access issues, SCORM loading errors, completion tracking failures, and platform navigation problems, escalating to the Senior Manager, Digital Systems where platform-level resolution is required.</li><li>Maintain the QREL learner database as a live and accurate record, auditing regularly for duplicate accounts, inactive users, or misassigned roles.</li></ul>
Training Schedule Coordination and Programme Administration<ul><li>Coordinate and manage the QREL training calendar, scheduling live learning sessions, instructor-led workshops, onboarding events, and assessment windows across all cohorts and BU audiences.</li><li>Send calendar invitations, pre-session communications, joining instructions, and preparation materials to learners and facilitators ahead of scheduled training sessions.</li><li>Track attendance and participation for all live and scheduled training events, maintaining accurate session records and flagging non-attendance to the relevant Anchor or BU lead.</li><li>Coordinate logistics for in-person training sessions including room booking, materials preparation, equipment checks, and facilitator support where required.</li><li>Maintain a forward-looking training schedule that is shared with the DS team, Learner Experience team, Programs team, and relevant BU stakeholders on a regular basis.</li><li>Manage training waitlists, cohort capacity, and scheduling conflicts, escalating prioritisation decisions to the Senior Manager, Digital Systems where required.</li><li>Support post-training administration including assessment distribution, feedback survey deployment, and completion record updates in Qiddiya&rsquo;s LMS/LXP following live sessions.</li></ul> 
Content Authoring and Publishing in LMS/LXP<ul><li>Author, build, and publish learning content within Qiddiya&rsquo;s LMS/LXP using the platform's native authoring tools, including course builder, module cards, scenario cards, question cards, survey cards, and reflection prompts.</li><li>Support the production of bite-sized digital learning assets in LMS/LXP including knowledge checks, pre-assessments, placement tests, and spaced repetition review cards aligned to the QREL content architecture.</li><li>Apply and maintain the QREL metadata taxonomy across all published content in LMS/LXP, ensuring every module carries the correct realm tag, skill tag, language tag, audience tag, and content type classification.</li><li>Manage content version control in LMS/LXP, archiving outdated or superseded modules correctly to protect completion records and learner history while keeping the active content catalogue clean and accurate.</li><li>Conduct regular content audits within the LMS/LXP catalogue to identify and resolve tagging errors, broken SCORM links, incorrect completion criteria, or sequencing issues.</li><li>Coordinate with the Programs team and Accenture on the timely receipt of SCORM files, reviewing each upload against the content acceptance criteria before publishing to the live environment.</li></ul>
Dashboard Management and Reporting<ul><li>Build, maintain, and update QREL learning dashboards within LMS/LXP Insights and Power BI, ensuring that real-time and periodic reports are available to the DS team, Learner Experience team, BU Training Leads, and senior stakeholders.</li><li>Produce regular operational reports covering learner completion rates, module engagement, assessment scores, at-risk learner flags, and platform activity volumes, distributing these to the relevant stakeholders on an agreed reporting cadence.</li><li>Monitor Qiddiya&rsquo;s LMS/LXP Insights on a daily and weekly basis, identifying completion gaps, engagement drops, or data anomalies and escalating to the Senior Manager, Digital Systems with a clear summary and recommended action.</li><li>Maintain the four-view QREL reporting suite &mdash; Learning Administrator, BU Training Lead, Senior Stakeholders, and Performance Team &mdash; ensuring dashboards are accurate, up to date, and aligned to the agreed KPI framework.</li><li>Track and report on platform health metrics including login frequency, session duration, active learner counts, at-risk content flags, and notification open rates, providing weekly summaries to the Senior Manager, Digital Systems.</li><li>Ensure all learner data and reporting outputs are handled in accordance with QREL data governance standards and Qiddiya's data privacy requirements.</li></ul>
Stakeholder Coordination and Communication<ul><li>Act as the first point of contact for learner queries, access issues, and platform questions, responding promptly and escalating to the Manager/Senior Manager, Digital Systems and or other teams respectively, where platform-level intervention is needed.</li><li>Liaise with BU Training Leads and Anchors to communicate training schedules, completion deadlines, assessment requirements, and learner progress updates on a regular basis.</li><li>Coordinate with the Learner Experience (LX) team to ensure learner-facing communications, including launch announcements, welcome messages, and campaign content, are aligned to the QREL brand and distributed through the correct channels.</li><li>Work closely with the Programs and LX teams to ensure content is published correctly, learner pathways are configured accurately, and the learner experience is delivered consistently across every cohort and learning area.</li><li>Support the Senior Manager, Digital Systems in preparing materials, data summaries, and status updates for internal meetings, Steerco sessions, and vendor reviews.</li></ul> 
Requirements 
Skills and Attributes required/ desired
Essential (must have to perform the role):<ul><li>Bachelor's degree in Business Administration, Information Technology, Learning and Development, Education, or a related field.</li><li>Minimum 3 to 5 years of professional experience in a learning administration, LMS/LXP management, or digital learning operations role, preferably in a large organization.</li><li>Demonstrated working knowledge in managing a LMS/LXP (for examples Sana, Cornerstone, etc), including learner account management, content publishing, enrolment configuration, and reporting.</li><li>Experience uploading, configuring, and troubleshooting SCORM content within an LMS/LXP environment.</li><li>Proficiency in building and maintaining dashboards and reports using LMS/LXP Insights, Power BI, or equivalent data visualisation tools.</li><li>Strong organisational skills with a high degree of accuracy and attention to detail in data entry, account management, and content configuration.</li><li>Working knowledge of digital learning authoring tools (Articulate/Elucidat/Mindsmith/Genially/iSpring/etc) or equivalent</li><li>Excellent written and verbal communication skills in English. Arabic proficiency is an advantage.</li><li>Strong interpersonal skills with the ability to coordinate effectively across multiple teams and stakeholders.</li><li>Ability to manage multiple workstreams simultaneously and prioritise effectively in a fast-paced environment.</li><li>High proficiency in Microsoft 365 including SharePoint, Teams, Excel, and PowerPoint.</li></ul>
Desirable (advantageous):<ul><li>Prior experience working within a Sales and Leasing, real estate, or commercial capability development environment.</li><li>Familiarity with gamification mechanics in a learning platform context, including points, badges, leaderboards, and progress-based unlocking.</li><li>Experience producing or administering bilingual English and Arabic learning content, including familiarity with right-to-left formatting and Arabic SCORM testing.</li><li>Experience working within a parent-child LMS/LXP node structure or multi-entity learning environment.</li></ul> 
Preferred Background and experience
<ul><li>Proven track record as an LMS/LXP administrator in a mid-to-large organisation, managing learner populations across multiple cohorts, business units, or geographies.</li><li>Experience managing LMS/LXP or an equivalent platform as a named administrator, with responsibility for end-to-end platform governance including user management, content publishing, and reporting.</li><li>Background in digital learning operations, with hands-on experience building and publishing content using native LMS authoring tools and SCORM-based modules.</li><li>Demonstrated experience producing and managing learning dashboards and data reports for multiple stakeholder audiences.</li><li>Track record of coordinating training schedules and programme logistics across a large and geographically distributed learner population.</li></ul>
Experience working within a structured content governance and metadata tagging framework.</div>

Senior Specialist - Training Administration - (CDU-029) 50012690

<div>GSK Saudi Arabia is committed to supporting Vision 2030 and the Saudi Arabian National Agenda including Saudization in line with the hiring and the training and development of Saudi National capability.
Job Purpose
As an Account Manager &ndash; Vaccines, you will manage vaccine portfolios across your assigned territory through effective engagement with internal and external stakeholders. You will deliver patient-focused scientific engagement tailored to healthcare professionals (HCPs), support timely availability of medically critical vaccines for patients, and drive account-level access and formulary inclusion. You will be accountable for achieving the yearly sales targets in your territory and therapy area, while supporting your line manager in implementing commercial strategies through an end-to-end, solutions-driven approach to account management.
Key Responsibilities
Commercial &amp; Account Management
Achieve territory sales targets and key performance indicators, contributing to overall country objectives for the relevant therapy area.<ul><li>
</li>Execute commercial strategies in a defined territory and offer appropriate solutions by acting as a trusted advisor to HCPs.<li>
</li>Monitor product performance on a weekly and monthly basis and recommend actions through a robust territory business plan aligned with commercial strategy.<li>
</li>Support defined marketing activities and implementation of the annual operational plan, including development and rollout of new campaigns based on market needs, in alignment with medical and regulatory requirements.<li>
</li>Develop market intelligence and support forecasting in collaboration with commercial, trade channel, and marketing teams to reflect actual market demand.<li>
</li>Drive end-to-end patient solutions and tracking to support the supply process, coordinating with supply chain and trade channel teams to help ensure product availability and appropriate shelf-life management.<li>
</li>Collaborate with tender teams to provide timely feedback on proposed prices, follow up on RFQs, and support the overall tender process in coordination with first-line sales leadership.<li>
</li>Coordinate with market access teams to develop and implement access plans for key accounts within the territory.<li>
</li>Conduct frequent, effective external meetings with HCPs to support disease and product awareness and education in line with promotional governance.<li>
</li>Prioritize activities and resources through robust market segmentation and targeting to optimize impact across the assigned territory.<li>
</li>Build long-term relationships with scientific societies and key external experts to support advocacy and patient care across the region.<li>
</li>Deliver high-quality, patient-focused scientific engagement by demonstrating strong product and disease knowledge and appropriate use of approved materials.<li>
</li>Ensure all expenses are managed within approved budgets and resources are optimized.
<li>
</li></ul>Basic Qualifications
<ul><li>Saudi National .
</li>A bachelor&rsquo;s degree in<li> pharmacy .
</li>A valid<li> SCFHS license as a certified pharmacist in Saudi Arabia.
</li>Minimum 3 years&rsquo; experience in the pharmaceutical field (sales, medical, or related commercial role).<li>
</li>Demonstrated track record of effective territory management and strong field performance against agreed KPIs.
<li>
</li></ul>Preferred Qualifications
Experience in vaccines.<ul><li>
</li>Experience in diabetes and cardiovascular therapeutic areas.<li>
</li>Valid driver&rsquo;s license; where a license is not held, ability to meet business needs through a safe and reliable alternative in line with GSK requirements.<li>
</li>Experience managing<li> public sector accounts.
</li>Experience in product launches.<li>
</li>Ability to manage large geographic territories, including remote areas and cities, with a proven record of performance against agreed KPIs and quality standards for patient-focused scientific engagement.<li>
</li>Solid understanding of the customer&ndash;channel&ndash;commercial (CCC) cycle and how to manage stakeholders across the supply process, including distributor relationships and tender processes.<li>
</li>Well-developed commercial acumen, including business analytics, business case development, and commercial modelling.<li>
</li>Strong understanding of the pharmaceutical industry and readiness to adopt GSK&rsquo;s evolving ways of working instead of traditional models.<li>
</li>High commitment to ethical, values-based decision-making.<li>
</li>Highly developed communication and interpersonal skills.
<li>
</li></ul>Work Environment
This is a field-based role located in Riyadh, Saudi Arabia.<ul><li>
</li>The role involves frequent visits to healthcare facilities within the assigned territory.
<li>
</li></ul>GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.
تلتزم شركة GSK السعودية بدعم رؤية المملكة 2030 والأجندة الوطنية للمملكة العربية السعودية، بما في ذلك مبادرات التوطين، بما يتماشى مع التوظيف وبرامج التدريب والتطوير لقدرات الكوادر الوطنية السعودية .
الهدف من الوظيفة
بصفتك مدير حسابات &ndash; اللقاحات، ستتولى إدارة محفظة اللقاحات ضمن المنطقة الجغرافية المكلّف بها من خلال تفاعل فعّال مع أصحاب المصلحة الداخليين والخارجيين. ستقدّم تواصلاً علمياً يركّز على المريض وموجهاً لمقدمي الرعاية الصحية (HCPs) ، وتدعم توافر اللقاحات الطبية الحيوية للمرضى في الوقت المناسب، وتدفع باتجاه الوصول على مستوى الحسابات وإدراج المنتجات في القوائم العلاجية (Formulary). ستكون مسؤولًا عن تحقيق الأهداف البيعية السنوية في منطقتك الجغرافية وفي مجال العلاج المسؤول عنه، مع دعم مديرك المباشر في تنفيذ الاستراتيجيات التجارية من خلال نهج متكامل قائم على الحلول في إدارة الحسابات .
المسؤوليات الرئيسية
المبيعات وإدارة الحسابات
تحقيق أهداف المبيعات في المنطقة الجغرافية والمؤشرات الرئيسية للأداء، والمساهمة في تحقيق الأهداف العامة للدولة في مجال العلاج ذي الصلة .<ul><li>
</li>تنفيذ الاستراتيجيات التجارية في منطقة محددة وتقديم الحلول المناسبة عبر العمل كمستشار موثوق لمقدمي الرعاية الصحية .<li>
</li>متابعة أداء المنتجات أسبوعيًا وشهريًا والتوصية بالإجراءات من خلال خطة عمل قوية للمنطقة، بما يتماشى مع الاستراتيجية التجارية .<li>
</li>دعم الأنشطة التسويقية المحددة وتنفيذ الخطة التشغيلية السنوية، بما في ذلك تطوير وإطلاق الحملات الجديدة بناءً على احتياجات السوق، وبالتوافق مع المتطلبات الطبية والتنظيمية (الرقابية) .<li>
</li>بناء معلومات سوقية (Market Intelligence) ودعم أنشطة التنبؤ بالتعاون مع فرق التجارة والقنوات التسويقية والفِرق التسويقية، بما يعكس الطلب الفعلي في السوق .<li>
</li>قيادة حلول متكاملة للمريض ومتابعتها لدعم عمليات التوريد، من خلال التنسيق مع فرق سلسلة الإمداد وقنوات التجارة لضمان توافر المنتج وإدارة ملائمة لمدة صلاحية المنتجات .<li>
</li>التعاون مع فرق المناقصات لتقديم ملاحظات في الوقت المناسب حول الأسعار المقترحة، ومتابعة طلبات عروض الأسعار (RFQs) ، ودعم عملية المناقصات بشكل عام بالتنسيق مع قيادات المبيعات في الصف الأول .<li>
</li>التنسيق مع فرق الوصول للسوق (Market Access) لتطوير وتنفيذ خطط الوصول للحسابات الرئيسية ضمن المنطقة الجغرافية المكلّف بها .<li>
</li>عقد اجتماعات خارجية متكررة وفعّالة مع مقدمي الرعاية الصحية لدعم التوعية بالأمراض والمنتجات والتعليم، وفقاً لضوابط الحوكمة الترويجية .<li>
</li>ترتيب الأولويات وتوجيه الموارد من خلال تقسيم السوق واستهدافه بشكل فعّال؛ بهدف تحقيق الأثر الأمثل عبر المنطقة الجغرافية المكلّف بها .<li>
</li>بناء علاقات طويلة الأمد مع الجمعيات العلمية والخبراء الخارجيين الرئيسيين لدعم جهود المناصرة وتحسين رعاية المرضى في المنطقة .<li>
</li>تقديم تواصل علمي عالي الجودة يركز على المريض، من خلال إظهار معرفة قوية بالمنتج والمرض والاستخدام المناسب للمواد المعتمدة .<li>
</li>ضمان إدارة جميع المصاريف ضمن الميزانيات المعتمدة وتحقيق الاستخدام الأمثل للموارد .
<li>
</li></ul>المؤهلات الأساسية
<ul><li>سعودي الجنسية .
</li>درجة البكالوريوس في الصيدلة .<li>
</li>رخصة مهنية سارية من الهيئة السعودية للتخصصات الصحية (SCFHS) كصيدلي معتمد في المملكة العربية السعودية .<li>
</li>خبرة لا تقل عن ثلاث سنوات في مجال الصناعات الدوائية (المبيعات، المجال الطبي، أو دور تجاري ذي صلة) .<li>
</li>سجل مثبت في إدارة المناطق الجغرافية بكفاءة وأداء ميداني قوي مقابل مؤشرات الأداء المتفق عليها (KPIs).
<li>
</li></ul>المؤهلات المفضّلة
خبرة في مجال اللقاحات .<ul><li>
</li>خبرة في مجالات علاجية مثل السكري وأمراض القلب والأوعية الدموية .<li>
</li>رخصة قيادة سارية؛ وفي حال عدم توفرها، القدرة على تلبية متطلبات العمل من خلال وسيلة آمنة وموثوقة بديلة بما يتوافق مع متطلبات GSK.<li>
</li>خبرة في إطلاق المنتجات الجديدة .<li>
</li>القدرة على إدارة مناطق جغرافية واسعة، بما في ذلك المدن والمناطق النائية، مع سجل مثبت في تحقيق الأداء مقابل مؤشرات الأداء والمعايير النوعية المتفق عليها للتواصل العلمي الذي يركز على المريض .<li>
</li>فهم متين لدورة العميل&ndash;القناة&ndash;التجارة (CCC) وكيفية إدارة أصحاب المصلحة عبر سلسلة التوريد، بما في ذلك علاقات الموزعين وعمليات المناقصات .<li>
</li>حنكة تجارية متطورة تشمل تحليلات الأعمال، إعداد دراسات الجدوى (Business Cases) ، والنماذج التجارية (Commercial Modelling).<li>
</li>فهم قوي لصناعة الأدوية والاستعداد لتبنّي أساليب العمل المتطورة لدى GSK بدلاً من النماذج التقليدية .<li>
</li>التزام عالٍ باتخاذ القرارات القائمة على الأخلاقيات والقيم .<li>
</li>مهارات متقدمة في التواصل وبناء العلاقات الشخصية .
<li>
</li></ul>بيئة العمل
هذه وظيفة ميدانية (Field-based) مقرّها الرياض، المملكة العربية السعودية .<ul><li>
</li>تتطلب الوظيفة زيارات متكررة لمنشآت الرعاية الصحية ضمن المنطقة الجغرافية المكلّف بها .
<li>
</li></ul>تلتزم GSK بمبدأ تكافؤ الفرص في التوظيف. ويضمن هذا أن جميع المتقدمين المؤهلين سيحصلون على فرص متكافئة في التوظيف دون تمييز على أساس العِرق، أو اللون، أو الدين، أو الجنس (بما في ذلك الحمل، الهوية الجندرية، والتوجه الجنسي)، أو الحالة الوالدية، أو الأصل الوطني، أو العمر، أو الإعاقة، أو المعلومات الجينية (بما في ذلك التاريخ الطبي للعائلة)، أو الخدمة العسكرية، أو أي أساس آخر محظور بموجب القوانين الفيدرالية أو المحلية أو قوانين الولايات . 
 
Skills
Account Management, Data to Insights, Digital Fluency, Negotiation, Omnichannel, Scientific Literacy 
Why GSK?
 
Uniting science, technology and talent to get ahead of disease together.
GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases &ndash; to impact health at scale.
People and patients around the world count on the medicines and vaccines we make, so we&rsquo;re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.
Contact information:
 
You may apply for this position online by selecting the Apply now button.
Important notice to Employment businesses/ Agencies
GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.</div>

Vaccine Account Manager

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