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American University in the Emirates

<div>The American University in the Emirates is seeking a highly skilled and motivated IT Assistant plays a vital role in supporting the day-to-day operations of the Information Technology Department. The position involves assisting in official documentation, providing Level 1 technical support to end users, coordinating with Level 2 technical teams for incident follow-ups, and supporting the Digital Transformation initiatives. The IT Assistant will also assist in user training, documentation, and ensuring smooth communication between IT units, faculty, staff, and students.
<div>
Key Responsibilities</div>

1. Technical Support &amp; User Assistance
<ul>
<li>Provide Level 1 IT support for faculty, staff, and students.</li>
<li>Log, track, and escalate incidents to Level 2 technical teams for resolution, ensuring timely follow-up and closure.</li>
<li>Support in configuring user accounts, password resets, and MFA (Multi-Factor Authentication) setup.</li>
</ul>
2. Documentation &amp; Reporting
<ul>
<li>Prepare and maintain official IT documentation, including system manuals, user guides, procedures, and knowledge base articles.</li>
<li>Document and update IT operational workflows, support logs, and service request records.</li>
<li>Assist the senior team members in preparing technical meeting notes, planning documents, and progress reports.</li>
<li>Maintain proper documentation of system changes, upgrades, and bug reports.</li>
</ul>
3. Coordination &amp; Communication
<ul>
<li>Act as a liaison between end users, Digital Transformation Unit, and IT technical teams to report issues, bugs, and enhancement requests.</li>
<li>Follow up with vendors, IT engineers, and developers for timely resolution of assigned tasks.</li>
<li>Coordinate with internal departments to gather user requirements and provide feedback to Digital Transformation Unit Manager.</li>
</ul>
4. Training &amp; Orientation
<ul>
<li>Conduct orientation sessions for new faculty members, staff, and students on the use of IT systems (ERP, LMS, email, and other digital services).</li>
<li>Assist in creating and delivering basic IT training materials and video tutorials for users.</li>
<li>Support awareness initiatives related to cybersecurity, data privacy, and system usage.</li>
</ul>
5. Administrative &amp; Support Functions
<ul>
<li>Assist the Digital Transformation Manager and senior management in preparing presentations, proposals, and reports related to IT projects and performance.</li>
<li>Schedule and record minutes of technical and planning meetings, ensuring follow-up on assigned action items.</li>
<li>Help organize and maintain IT departmental files, archives, and inventory records.</li>
</ul>
Qualifications &amp; Experience
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>1&ndash;3 years of experience in IT support, documentation, or administrative coordination (preferably in higher education).</li>
<li>Familiarity with ERP, LMS, and other university digital systems is an advantage.</li>
<li>Basic understanding of IT service management (ITSM) and ticketing systems.</li>
<li>Excellent written and verbal communication skills in English.</li>
<li>Strong organizational skills, attention to detail, and ability to multitask.</li>
</ul>
Key Skills &amp; Competencies
<ul>
<li>Customer-oriented approach with strong interpersonal skills.</li>
<li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and IT documentation tools.</li>
<li>Basic knowledge of networking, software installation, and user account management.</li>
<li>Ability to work collaboratively in a team environment and coordinate across departments.</li>
<li>Ability to use AI ethically and responsibly</li>
<li>Time management and problem-solving abilities with a proactive attitude.</li>
</ul>
Work Environment
<ul>
<li>Primarily office-based with on-site support at academic or administrative units.</li>
<li>Interaction with faculty, staff, students, and external vendors.</li>
<li>May require occasional evening or weekend support during peak academic or registration periods.</li></ul> 


About American University in the Emirates (AUE):

The American University in the Emirates (AUE) invites applications from well-qualified candidates for a range of faculty and administrative positions. AUE is located in Dubai Intl. Academic City.

AUE is not just a place of learning but a hub of innovation and growth, where your expertise and aspirations find a welcoming environment.

At AUE, we believe Nothing is Impossible is the Pathway to Success

AUE comprises seven dynamic colleges: College of Law, College of Education, College of Design, College of Business Administration, College of Media and Mass Communication, College of Computer Information Technology and College of Security and Strategic Studies. Each college boasts unique strengths and prestigious accreditations, reflecting our commitment to providing a world-class education.

The American University in the Emirates is accredited by SACSCOC (the Southern Association of Colleges and Schools Commission on Colleges) to award baccalaureate and master&rsquo;s degrees. Degree-granting institutions also may offer credentials such as certificates and diplomas at approved degree levels

The American University in the Emirates is officially licensed to operate as a higher education institution and all its programs are accredited by CAA (the Commission for Academic Accreditation), Ministry of Education, United Arab Emirates.

The College of Business Administration is a proud member of AACSB (The Association to Advance Collegiate Schools of Business), and its degree programs (Bachelor of Business Administration, Master of Business Administration, Master of Sport Management) are accredited by AACSB) as of 2022.

The Bachelor of Computer Science in the College of Computer Information Technology is accredited by the Computing Accreditation Commission of ABET.

NASAD (The National Association of Schools of Art and Design) has granted the Bachelor of Science in Fashion Design, Bachelor of Science in Graphic Design, Bachelor of Science in Interior Design, and Bachelor of Science in Animation in the College of Design, the designation of Substantial Equivalency with accredited programs in the United States.</div>

IT Assistant

Accor

<div>
 
 Company Description
 
 
 
 The iconic
 
 Queen Elizabeth II (QE2)
 
 is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE.
 
 
 
 Job Description
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Provide first-level technical support to users for hardware, software, and network-related issues.
 </li>
 <li>
 Install, configure, and maintain computer systems, printers, and peripheral devices.
 </li>
 <li>
 Assist with user account creation, access management, and password resets.
 </li>
 <li>
 Support the setup and maintenance of email accounts, shared mailboxes, and system permissions.
 </li>
 <li>
 Perform regular system updates, antivirus checks, and data backups.
 </li>
 <li>
 Log, track, and resolve IT service requests through the helpdesk system.
 </li>
 <li>
 Troubleshoot network connectivity problems and escalate complex issues to higher-level IT staff.
 </li>
 <li>
 Assist with the installation and maintenance of POS, Opera, and other business applications.
 </li>
 <li>
 Maintain inventory records for IT equipment and ensure proper documentation.
 </li>
 <li>
 Provide on-site support for meetings, events, and system rollouts when required.
 </li>
 <li>
 Ensure adherence to IT policies, data security standards, and company protocols.
 </li>
 <li>
 Coordinate with vendors or external support teams when needed.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Qualifications and Skills:
 
 
 
 <ul>
 <li>
 Diploma or Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.
 </li>
 <li>
 1&ndash;3 years of experience in IT support or a similar role.
 </li>
 <li>
 Good knowledge of Windows OS, Microsoft 365, and common business applications.
 </li>
 <li>
 Basic understanding of networking concepts (LAN/WAN, routers, switches, Wi-Fi).
 </li>
 <li>
 Familiarity with ticketing systems and remote support tools.
 </li>
 <li>
 Strong troubleshooting and problem-solving skills.
 </li>
 <li>
 Excellent communication and customer service skills.
 </li>
 <li>
 Ability to prioritize tasks and work under pressure.
 </li>
 <li>
 Willingness to work flexible hours or weekends if required.
 </li>
 <li>
 Experience in hospitality systems such as Opera PMS, Simphony POS, or similar platforms.
 </li>
 <li>
 IT certifications (CompTIA A+, Microsoft Certified, CCNA, etc.) are an added advantage.
 </li>
 </ul>
</div>

Anantara

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. 
Job Description 
Reporting to the IT Manager, you will maintain and troubleshoot the hotel&rsquo;s IT systems, including hardware, software and networks. You will ensure that all IT infrastructure operates smoothly, resolving technical issues and performing system updates as needed. Staying up-to-date with IT industry standards and compliance regulations will also be key to your role. 
Qualifications 
<ul><li>
Bachelor's degree in Information Technology or related field, or relevant certifications.</li><li>
Strong knowledge of computer systems, networks, and various software applications.</li><li>
Experience with hotel management systems and point-of-sale (POS) systems is a plus.</li><li>
Ability to troubleshoot hardware, software, and network issues effectively.</li><li>
Excellent communication and interpersonal skills.</li><li>
Ability to work under pressure and handle multiple tasks simultaneously.</li><li>
Detail-oriented, proactive, and able to work independently.</li></ul> 
Additional Information 
Remote location</div>

ACCOR

Key Responsibilities: <ul> <li>Provide first-level technical support to users for hardware, software, and network-related issues.</li> <li>Install, configure, and maintain computer systems, printers, and peripheral devices.</li> <li>Assist with user account creation, access management, and password resets.</li> <li>Support the setup and maintenance of email accounts, shared mailboxes, and system permissions.</li> <li>Perform regular system updates, antivirus checks, and data backups.</li> <li>Log, track, and resolve IT service requests through the helpdesk system.</li> <li>Troubleshoot network connectivity problems and escalate complex issues to higher-level IT staff.</li> <li>Assist with the installation and maintenance of POS, Opera, and other business applications.</li> <li>Maintain inventory records for IT equipment and ensure proper documentation.</li> <li>Provide on-site support for meetings, events, and system rollouts when required.</li> <li>Ensure adherence to IT policies, data security standards, and company protocols.</li> <li>Coordinate with vendors or external support teams when needed.</li> </ul>

Accor Group

Job Title Assistant IT Manager - Hospitality Technology Support Job Description Assistant IT Manager - Hospitality Technology Support Position Overview We are hiring an Assistant IT Manager for our Accor Dubai location to support our growing hospitality technology ecosystem. This role will support the daily management of IT systems, network infrastructure, and digital operations for a high-volume hotel environment. As an Assistant IT Manager, you will play a vital role in implementing secure, scalable, and efficient tech solutions to ensure excellent guest experiences and operational continuity. Employment Overview Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Information Technology (IT) Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Core Duties * Assist the IT Manager in managing all hotel technology infrastructure, including servers, Wi-Fi systems, POS, and reservation platforms * Implement and oversee IT security policies, backups, and disaster recovery protocols * Support and troubleshoot hardware and software systems for multiple departments * Liaise with third-party vendors for procurement, support contracts, and system upgrades * Monitor hotel network stability, system uptime, and ensure compliance with cybersecurity standards * Lead minor IT projects, prepare documentation, and assist with larger IT rollouts across departments * Train users on new technology tools and ensure basic IT awareness across departments * Participate in shift-based support coverage and ensure quick turnaround for help desk tickets * Maintain IT asset records and assist in planning the department's technology roadmap Candidate Requirements * Bachelor s degree in Information Technology, Computer Science, or related discipline * 3 to 5 years of hands-on experience in hospitality IT or hotel system administration * Sound understanding of networking, system security, property management systems (PMS), and point-of-sale (POS) integration * Excellent troubleshooting, communication, and coordination skills * Demonstrated ability to manage priorities under pressure in a 24/7 operation * Familiarity with Microsoft environments, virtualization, and cloud solutions * Flexible to work weekends or holidays when critical systems require support or upgrade

Assistant IT Manager

Confidential Company

Job briefWe are looking for an Assistant IT Manager to be responsible and accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs and timelines. You will supervise the implementation and maintenance of our company’s computing needs.The successful candidate will have improved skills, a proven professional experience and a detailed knowledge of industry’s best practice processes.Responsibilities<ul><li>Manage information technology and computer systems</li><li>Plan, organize, control and evaluate IT and electronic data operations</li><li>Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance</li><li>Design, develop, implement and coordinate systems, policies and procedures</li><li>Ensure security of data, network access and backup systems</li><li>Act in alignment with user needs and system functionality to contribute to organizational policy</li><li>Identify problematic areas and implement strategic solutions in time</li><li>Audit systems and assess their outcomes</li><li>Preserve assets, information security and control structures</li><li>Handle annual budget and ensure cost effectiveness</li></ul>Requirements and skills<ul><li>Proven working experience as an Assistant IT Manager or relevant experience</li><li>Excellent knowledge of technical management, information analysis and of computer hardware/software systems</li><li>Expertise in data centre management and data governance</li><li>Hands-on experience with computer networks, network administration and network installation</li><li>Ability to manage personnel</li><li>BS in Computer Science, MIS or similar field</li><li>Experience is system Implementation.</li></ul>

Hilton Hotels

The Cluster Chief Accountant will support all activities performed by the hotels Assistant / Finance lead, to include but not limited to, understanding financial performance, ensuring timely and accurate financial reporting and month-end closing activities, reviewing monthly financial statements in accordance with Generally Accepted Accounting Principles (GAAP), Uniform System of Accounts and Hilton policies and procedures. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul>
<li>Ensure a smooth operation of all hotel finance activities in full compliance with the policy, regulatory and contractual framework.</li>
<li>Business partner with all hotel finance team members and the Hotel Management team, and supports the Assistant / Finance Lead in developing excellent working relationships across a broad range of internal and external stakeholders, including Commercial, IT, Procurement, Operations, Shared Service Centers (where applicable).</li>
<li>In absence of the Cluster Assistant Finance Manager/Cluster Director of Finance, the Cluster Chief Accountant will assume responsibilities.</li>
<li>Participate in all relevant Finance training and development programs.br&gt; </li>
</ul>

Cluster Chief Accountant

Explore 2739+ It assistant in United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

2739 it assistant jobs IN United Arab Emirates

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Cluster Chief Accountant