12+ yrs project manager – master with pmp or pmiacp (hybrid- in-person/webcam interview)

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US Office of Management and Budget

IT Cybersecurity Specialist (INFOSEC)

Humana

<div><h1 class="jobSectionHeader">Become a part of our caring community and help us put health first 
</h1>
The Associate Director, IT PMO is accountable for the overall effectiveness, maturity, and delivery outcomes of the Cybersecurity segment in the IT Project Management Office. This role provides strategic leadership for program and project delivery, leads PMO managers and senior practitioners, and supports establishing the operating model, standards, and rhythms that enable predictable, high‑quality execution of complex initiatives.
The Associate Director partners closely with Portfolio Management, Finance, Cybersecurity, and Business Leadership to ensure approved initiatives are delivered successfully, interdependencies are actively managed, and delivery performance is transparent and aligned with enterprise objectives. The p[erson in this role will have experience in security frameworks and regulatory compliance. This role does not own portfolio governance or demand decision‑making but is responsible for execution excellence once initiatives are approved.
Key Competencies<ul><li>
Enterprise program &amp; project management leadership</li><li>
PMO strategy, operating model, and maturity development</li><li>
Executive communication &amp; stakeholder influence</li><li>
People leadership and leadership‑of‑leaders</li><li>
Cross‑organizational dependency and risk management</li><li>
Financial and delivery performance management (in partnership)</li><li>
Change leadership and organizational enablement</li></ul>
Key Responsibilities
PMO Strategy &amp; Operating Model<ul><li>
Contribute to the PMO vision, strategy, and operating model to support enterprise delivery needs.</li><li>
Implement standardized program and project delivery practices, tools, and operating rhythms across assigned segments.</li><li>
Drive continuous improvement in delivery predictability, transparency, and value realization.</li><li>
Ensure PMO practices scale appropriately across diverse technologies and delivery models (Agile, Hybrid, Waterfall).</li></ul>
Leadership &amp; Talent Development<ul><li>
Lead and develop PMO managers, program managers, project managers, and related delivery roles.</li><li>
Establish clear accountability, performance expectations, and career pathways across the assigned PMO segments.</li><li>
Build leadership capability within the PMO through mentoring, coaching, and succession planning.</li><li>
Foster a culture of accountability, transparency, collaboration, and continuous learning.</li></ul>
Program &amp; Project Delivery Oversight<ul><li>
Provide executive oversight of complex programs and critical initiatives spanning multiple workstreams and teams.</li><li>
Ensure effective management of interdependencies, risks, issues, milestones, and delivery outcomes.</li><li>
Hold PMO leadership accountable for delivery performance, recovery actions, and risk mitigation.</li><li>
Serve as the escalation point for enterprise level delivery challenges and cross organizational conflicts.</li><li>
Ensure consistent application of program and project management methodologies, standards, and templates.</li><li>
Act as the escalation point for delivery risks, blockers, and complex interdependencies.</li></ul>
Resource &amp; Capacity Management<ul><li>
Lead PMO resource planning and capacity management for assigned segments.</li><li>
Partner with portfolio leaders, and functional managers to align resources with approved initiatives.</li><li>
Assign practitioners based on capability, workload, and development needs.</li></ul>
Portfolio Management<ul><li>
Partner with finance and portfolio managers to support management of portfolio budgets and forecasts.</li><li>
Deliver executive-level reporting on portfolio health, status, KPIs, and strategic alignment.</li><li>
Facilitate portfolio delivery meetings, steering committees, and executive reviews.</li></ul>
Stakeholder &amp; Executive Partnership<ul><li>
Act as a trusted advisor to executives on portfolio delivery health, enterprise risks, and execution readiness.</li><li>
Partner with Portfolio Management, Finance, and Business Leadership to support execution of approved initiatives.</li><li>
Navigate complex stakeholder environments and resolve competing priorities affecting delivery.</li></ul>
Reporting, Metrics &amp; Transparency<ul><li>
Define and oversee KPIs that measure delivery performance, program health, and PMO effectiveness.</li><li>
Ensure consistent, high‑quality executive reporting across programs and projects.</li><li>
Identify systemic risks, delivery trends, and opportunities for improvement across the enterprise.</li></ul><h1 class="jobSectionHeader"> 

Use your skills to make an impact 

</h1>Required Qualifications<ul><li>
10 + years of progressive program and project management experience leading large-scale complex technical initiatives.</li><li>
5+ years of people leadership experience, including managing managers and senior practitioners.</li><li>
5+ years of managing large-scale cybersecurity initiatives, with familiarity in security frameworks (e.g., NIST, CIS) and regulatory compliance (HIPAA, PCI, SOC2)</li><li>
Bachelor's degree in information technology, computer science, or related field</li><li>
Demonstrated success leading large‑scale, multi‑year programs with significant cross‑organizational dependencies.</li><li>
Strong understanding of project and program management methodologies (Agile, Hybrid, Waterfall).</li><li>
Exceptional executive communication, leadership presence, and stakeholder management skills.</li></ul>
Preferred Qualifications<ul><li>
Master&rsquo;s degree in Business Administration or related field.</li><li>
PMP, PgMP, PMI-ACP, SAFe, Six Sigma, cybersecurity certifications.</li><li>
Experience with financial oversight and strategic initiative planning</li><li>
Experience leading PMOs within large enterprise or highly regulated environments.</li><li>
Knowledge of project management tools (ServiceNow, Jira, ADO, Office Suite of Products, etc&hellip;)</li><li>
Experience in highly regulated industries (healthcare, finance, government).</li><li>
Familiarity with cybersecurity tools and platforms (e.g., identity management, endpoint security, data protection)</li></ul>
Additonal Information<ul><li>
Qualified candidates are required to currently live in, or be willing to move to, a commutable distance for a hybrid (~3 days in-office) work arrangement</li><li>
Location options are currently:<ul><li>
Washington, D.C. metropolitan area</li><li>
Dallas, TX metropolitan area</li><li>
Louisville, KY metropolitan area</li><li>
New York City, NY metropolitan area</li><li>
Ft. Lauderdale, FL metropolitan area</li><li>
Denver, CO metropolitan area</li></ul></li></ul>
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
To ensure Home or Hybrid Home/Office employees&rsquo; ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: 
 
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. 
Satellite, cellular and microwave connection can be used only if approved by leadership. 
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. 
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. 
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. 

$152,800 - $210,100 per year 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, &ldquo;Humana&rdquo;) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 03-29-2026<h1 class="jobSectionHeader"> 

About Us 
</h1>
Humana Inc. (NYSE: HUM) is committed to putting health first &ndash; for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health &ndash; delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. 
 
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.</div>

Associate Director, IT Project Management

Dutch Ridge Consulting Group

<div>Scrum Master 
**Contingent Upon Contract Award 
Company Overview:
Dutch Ridge Consulting Group, LLC (DRCG), a United States (US) Small Business Administration (SBA) Certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and ISO 9001:2015 Certified Company was established in 2016. DRCG is 100% US owned, has over 50 employees, and provides high-quality support staff at ten client locations throughout the US, with corporate offices in Ashburn, VA and Beaver, PA. DRCG delivers expertise in Cybersecurity Engineering and Operations; Cyber Threat Intelligence; Insider Threat Prevention and Detection; Information Technology Solutioning; Systems Integration; Program Management; Policy, Planning, Communications, and Compliance Support; Workflow Solutioning; Risk Management; Business Process Reengineering; and Professional Business Consulting Services. DRCG's technical approach optimizes client investments by leveraging expertise in managing growth and transformation of existing IT environments. 
Duties and Responsibilities:<ul><li>
Facilitate daily standups</li><li>
Lead sprint planning meetings</li><li>
Participate in sprint reviews and capture feedback</li><li>
Note areas of improvement</li><li>
Identify action items for future sprints</li><li>
Manage scrum board and ensure cards are up to date</li><li>
Manage Microsoft Project and JIRA</li><li>
Meet with team/individuals as required</li><li>
Consult with team members</li><li>
Manage reporting and analysis</li><li>
Eliminate external blockers and manage internal roadblocks</li></ul> 
Qualifications/Requirements:<ul><li>
Top Secret Clearance with SCI eligibility</li><li>
Active Certified Scrum Master (CSM) credential or equivalent Agile certification</li><li>
Minimum of three (3) years of experience supporting or managing projects within intelligence data system environments or comparable federal intelligence systems</li><li>
Proficient in Microsoft Project and JIRA for planning, tracking, and reporting project activities</li><li>
Familiarity with cloud-based collaboration and documentation tools commonly used in Agile environments</li><li>
Strong understanding of Agile and Scrum principles, with the ability to guide, coach, and align multidisciplinary teams</li><li>
Proven ability to facilitate Agile ceremonies, remove impediments, and foster continuous improvement across technical and stakeholder groups</li></ul> 
Job Location:
Washington, DC 20395 
DRCG, LLC. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other criteria the consideration of which is made impermissible by applicable law.</div>

Scrum Master

BAE Systems, Inc.

<div>
 
 
 
 Job Description
 
 
 
 
 BAE Systems is seeking a
 
 
 
 Data Analyst
 
 
 to join our team and provide support to facilitate operations on a critical infrastructure and services program. This effort focuses on providing a comprehensive set of System/ Software Engineering and IT Services to maintain, sustain, enhance, and improve/modernize. The ideal candidate will be located in the National Capital Region.
 
 
 
 
 
 Please note that this is contingent upon contract award, with an anticipated decision expected by Q3/Q4 of 2026.
 
 
 
 
 The
 
 
 
 Data Analyst
 
 
 responsibilities include, but are not limited to:
 
 
 <ul>
 <li>
 Collects, processes, and performs sophisticated statistical analyses on large datasets to support intelligence decision-making within the framework
 </li>
 <li>
 Develops dashboards and visualizations to present actionable insights to intelligence analysts and decision-makers
 </li>
 <li>
 Collaborates with multiple stakeholders to understand data needs and provide tailored analytical solutions
 </li>
 <li>
 Ensures data integrity and accuracy, adhering to security and confidentiality protocols
 </li>
 <li>
 Utilizes advanced analytical tools and techniques to identify trends, patterns, and anomalies in intelligence data
 </li>
 <li>
 Continuously refines data analysis processes to enhance the quality and effectiveness of intelligence operations
 
 
 </li>
 </ul>
 #001JC
 
 
 
 
 
 Required Education, Experience, &amp; Skills
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in IT, Cybersecurity, Computer Science, Information Systems, Data Science, or Software Engineering and 8 years or more of related experience; Masters and 5 years or more experience (an additional 4 years of experience will be considered in lieu of degree)
 </li>
 <li>
 Active Certification: CCISO, CISM, CISSP, GSLC, GSEC, or SSCP
 </li>
 <li>
 Proficiency in analyzing datasets, generating insights, and creating reports to support decision-making processes
 </li>
 <li>
 Experience in data cleaning, performing statistical analysis, and visualizing data using tools like Tableau or Power BI
 </li>
 <li>
 Strong understanding of database management and data warehousing concepts
 
 
 
 </li>
 </ul>
 
 Pay Information
 
 
 
 Full-Time Salary Range: $130355 - $221603
 
 
 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
 
 
 Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
 
 
 
 
 
 About BAE Systems Intelligence &amp; Security
 
 
 
 
 BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it&rsquo;s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts &ndash; defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team&mdash;making a big impact on a global scale. At BAE Systems, you&rsquo;ll find a rewarding career that truly makes a difference.
 
 
 Intelligence &amp; Security (I&amp;S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do&mdash;from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.
 
 
 This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.
</div>

Data Analyst

CACI International

<div>Job Title: Computer Specialist Senior Tier II
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: None
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
* * * 
 
The Opportunity: 
 
Join the United States Capitol Police (USCP) as a Senior Tier II Computer Specialist and play a crucial role in maintaining and optimizing our cutting-edge technology infrastructure. This position offers a unique chance to support the important work of the USCP while advancing your career in IT support and management.
 
 
Position is onsite
 
0600 - 1800 Hours - Shift work! Travel is involved. 
 
Responsibilities:
<ul><li>Implement, maintain, and troubleshoot desktop, laptop, and tablet systems across the USCP's distributed computer environment
</li><li>Install and configure hardware, software, and peripherals for networked and stand-alone environments
</li><li>Provide expert technical support and guidance to USCP users on various computer systems and software
</li><li>Manage the lifecycle of computer equipment, including preparation for reuse, refresh as part of the Capital Equipment Refresh Program (CERP), and proper disposal
</li><li>Administer and test standardized hardware, software, and network configurations
</li><li>Coordinate equipment relocation during office moves 
</li></ul> 
Qualifications:
 
 
Required:
<ul><li>Must be an US Citizen and pass OBIC Criminal Check
</li><li>Bachelor's Degree in Computer Science, Information Technology, or Engineering (or equivalent experience)
</li><li>5+ years of experience in a similar IT support role
</li><li>Proficiency with Microsoft Windows 11, Microsoft Office 365, and Exchange/Outlook
</li><li>Strong troubleshooting and problem-solving skills for hardware and software issues
</li><li>Experience with trouble-ticketing systems
</li><li>Excellent communication skills, both verbal and written
</li><li>Ability to lift up to 50 lbs 
</li></ul> 
Desired:
<ul><li>Experience supporting local and wide area networks
</li><li>Familiarity with mobile platforms and tablet devices
</li><li>Knowledge of IT asset management practices
</li><li>Experience providing remote technical support
</li></ul><ul><li></li></ul>What You Can Expect:
 A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you&rsquo;ll be part of a high-performing group dedicated to our customer&rsquo;s missions and driven by a higher purpose &ndash; to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You&rsquo;ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground &mdash; in your career and in our legacy. 
 
Pay Range :
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$49,900 - $100,000
<div>CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.</div></div>

Computer Specialist Senior Tier II

Networking for Future, Inc.

<div>About NFF:
<div>
Since 1996, Networking For Future, Inc. (NFF) has been engineering the backbone of mission-critical systems for government and enterprise clients. With headquarters in Washington, DC, we provide expert technology consulting and design-build solutions that solve complex challenges and deliver measurable real-world results.</div><div></div><div> 
NFF is an ISO 27001:2022 and ISO 9001:2015 certified company. Our expertise includes solutions for Artificial Intelligence Enablement, Data Center &amp; Cloud, Intelligent Networks, Secure, Connected IoT Technologies, Professional and Managed Services, Workforce Solutions and Zero Trust Strategies. NFF leverages a strategic portfolio of over 200 industry-leading technology brands to deliver precisely tailored solutions that align with each client's unique requirements and mission objectives.</div><div> 
</div><div>NFF is a Cisco Gold Integrator Partner, Splunk Partner, Arista Partner, Cohesity Partner, Apptega Partner, NetApp Gold Partner, VMware Enterprise Partner, Alloterra Labs Partner, Axis Communications Partner, Asimily Partner, Signify Partner, Rapid7 Partner, Foresite Partner, Arctic Wolf Partner, Microsoft Certified Silver Partner, and Dell Solution Provider Partner.</div><div></div><div> 
NFF also holds GSA Schedule 47QTCA21D0047 and many other government contract vehicles.</div>
About this Position / Responsibilities:
<div>
NFF is seeking an experienced, competitive, and highly motivated Services Account Manager to drive growth across Mid-Market Commercial and SLED (State, Local, and Education) clients throughout the Mid-Atlantic region. The successful candidate will leverage proven experience selling technology services and solutions into these markets, combined with NFF&rsquo;s 30-year track record of delivering exceptional client outcomes. This role is ideal for a results-driven professional who excels at building trusted relationships, identifying new opportunities, and aligning innovative solutions with customer business objectives. The Services Account Manager will be responsible for developing new business, expanding existing client relationships, and positioning NFF&rsquo;s comprehensive portfolio of services and solutions to help organizations modernize, secure, and optimize their technology environments.</div><div></div> 
Responsibilities<ul><li>
Responsible for selling our managed services portfolio to mid-market commercial and SLED</li><li>
Responsible for vertical account penetration, territory management, and services sales growth that ensure long-term results.</li><li>
Responsible for meeting assigned quotas by introducing and selling into new clients.</li><li>
Accountable for identifying, forecasting, and closing new opportunities within assigned accounts, by understanding clients service and resource needs.</li><li>
Responsible for developing and planning strategies with support from the internal NFF engineering, marketing, business development and sales support teams.</li><li>
Responsible for developing and planning strategies, prospecting and selling with key NFF partners.</li><li>
Responsible for prioritization of target accounts, mapping of appropriate NFF services to accounts, identification of client influences, overcoming sales objections, introduction of new services and solutions.</li><li>
Responsible for preparing and presenting competitive proposals and bids.</li><li>
Accountable to share customer and competitor feedback and information with NFF leadership.</li><li>
Accountable for participation in industry sales conferences and trade shows</li></ul>
Qualifications:
<div>
Qualifications</div><ul><li>
Bachelor&rsquo;s degree in Marketing, Business, Technology, or related field.</li><li>
Minimum 3+ years experience selling IT managed services to mid‑market commercial accounts in the Mid‑</li><li>
Proven sales success at the Executive level; ability to build C‑Level relationships.</li><li>
Experience developing strong business cases and closing complex opportunities.</li><li>
Deep understanding of enterprise networking, data center, cloud, and cybersecurity architectures.</li><li>
Knowledge of IT procurement cycles and contract vehicles.</li><li>
Track record of exceeding revenue or growth targets.</li><li>
Strong organizational, planning, verbal &amp; written communication skills.</li><li>
Ability to work remotely and travel as required.</li><li>
Experience with OEMs (Cisco, NetApp, Dell, Splunk) and cloud/SaaS environments.</li><li>
Familiarity with subscription‑based, as‑a‑service revenue models</li></ul>
NFF Disclosures:

NFF offers a competitive salary, comprehensive benefits and flexible paid time off options, for eligible employees:<ul><li>
Medical, Dental and Vision, Health Savings Account, Flexible Spending Account</li><li>
STD, LTD, Supplemental life insurance and ADD&amp;D</li><li>
Comprehensive 401k plan</li><li>
Paid Time Off</li></ul>
NFF is an Equal Opportunity Employer.
Important Notice: All NFF Inc communications come from @nffinc.com. Emails from other domains claiming to be NFF are likely scams. Be cautious, verify senders, and report suspicious messages immediately.</div>

Services Account Manager

General Dynamics Information Technology

<div><div><div>Your Impact
Own your opportunity to serve as a critical component of our nation&rsquo;s safety and security. Make an impact by using your expertise to protect our country from threats.
Job Description<div>
GDIT is seeking a Help Desk Specialist for 24x7x365 service desk support for a Federal customer in Washington, DC. This position is under an IT modernization and sustainment program within a component agency of the Department of Homeland Security (DHS). This position will report directly to the Service Desk Manager or a Shift Lead. In order to more effectively achieve its mission objectives, the component agency must provide technical support to end users to ensure systems are operating with optimal performance, security, and usability. The candidate will conduct all necessary technical Service Desk support activities to ensure systems are strong, robust, and perform up to standard.
The work shift is Wednesday - Sunday, 3:00pm -1130pm and candidate must be onsite
The work location is near Gallery Place Metro station or Metro Center in Washington, DC.
 HOW JOB TITLE WILL MAKE AN IMPACT<ul><li>
The Help Desk Specialist will: Provide user support and customer service on company supported computer applications and platforms, use a ticketing system (ServiceNow) to document and create all incoming Incident and Service Requests, troubleshoot issues and advise on appropriate action, ensure prompt resolution of issues, escalate issues to Tier 2 or shift lead, track all issues to closure, respond to user requests via phone and email.</li></ul>
 WHAT YOU&rsquo;LL NEED TO SUCCEED<ul><li>
The applicant must have a technical background</li><li>
Experience working on service desk teams supporting IT services (Desired)</li><li>
Experience in working with a ticketing system, such as Remedy, SCSM, ServiceNow, etc&hellip; (Desired)</li><li>
The ability to resolve technical and other types of issues with little oversight</li><li>
Strong oral and written communications skills</li><li>
Technical certifications (Desired)</li><li>
3 years relevant experience with an Associates degree or in lieu of a degree is acceptable</li><li>
Technical degree preferred</li><li>
Contract requires US Citizenship and the candidate must be able to obtain a public trust.</li></ul>
GDIT IS YOUR PLACE:<ul><li>
401K with company match</li><li>
Comprehensive health and wellness packages</li><li>
Internal mobility team dedicated to helping you own your career</li><li>
Professional growth opportunities including paid education and certifications</li><li>
Cutting-edge technology you can learn from</li><li>
Rest and recharge with paid vacation and holidays</li></ul>
</div></div><div><div><div>Work Requirements</div></div><div></div><div><div>
Years of Experience<div>
4 + years of related experience</div><ul><li>may vary based on technical training, certification(s), or degree</li></ul></div><div></div><div>
Certification
Azure Fundamentals (AZ-900) - Microsoft - Microsoft
CompTIA - Security+ - CompTIA - CompTIA
ITIL Foundation - ITIL - ITIL</div><div></div><div>
Travel Required<div>
None</div></div><div></div><div>
Citizenship<div>
U.S. Citizenship Required</div></div></div></div></div><div>
Salary and Benefit Information<div>
The likely hourly rate for this position is between $25.63 - $28.75. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. 
View information about benefits and our total rewards program.</div>
About Our Work<div>
We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.</div><div>
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.</div><div>
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans</div></div></div>

Help Desk Technical Support - Shift Wednesday - Sunday, 3:00pm -11:30pm- US Citizenship required

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