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assistant it manager

it operations manager

Keys Recruiters

<div>
 
 
 IT Manager &ndash; (Cairo &amp; Suez Sites)
 
 
 
 
 Reporting Line:
 
 Regional IT Manager
 
 
 
 Role Purpose
 
 
 
 We are seeking an experienced IT Manager to lead and coordinate all IT operations across Mondi Egypt&rsquo;s two manufacturing sites (Cairo &amp; Suez). The role is responsible for ensuring stable, secure, and efficient IT infrastructure and systems in alignment with Mondi Group standards and regional IT governance.
 
 
 The IT Manager will act as the local IT lead, partnering closely with Regional IT and HQ teams to deliver business continuity, cybersecurity compliance, and digital initiatives supporting manufacturing, finance, and operational excellence.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Oversee day-to-day IT operations across both Egypt sites, ensuring high system availability and performance
 </li>
 <li>
 Ensure compliance with Mondi Group IT policies, cybersecurity standards, and governance frameworks
 </li>
 <li>
 Act as primary liaison between Mondi Egypt and Regional / Group IT teams
 </li>
 <li>
 Manage local IT infrastructure including networks, servers, user devices, printers, shopfloor systems, and connectivity
 </li>
 <li>
 Support and coordinate SAP and business systems (e.g., SAP FI/CO, MM, PP modules) in collaboration with Regional IT
 </li>
 <li>
 Ensure data security, backup integrity, disaster recovery readiness, and business continuity planning
 </li>
 <li>
 Supervise local IT support resources and external service providers
 </li>
 <li>
 Lead local IT projects including system upgrades, hardware refresh, digitalization initiatives, and plant automation support
 </li>
 <li>
 Monitor and control IT-related costs in alignment with approved budgets
 </li>
 <li>
 Identify system risks, vulnerabilities, or inefficiencies and implement timely corrective actions
 </li>
 <li>
 Support end-users across finance, production, supply chain, and administrative functions
 </li>
 </ul>
 
 
 
 
 
 Requirements &amp; Skills
 
 
 <ul>
 <li>
 Fluent in English (spoken and written) &ndash; frequent communication with Regional and HQ IT teams
 </li>
 <li>
 Proven experience as an IT Manager, IT Supervisor, or Senior IT Specialist in a manufacturing or multinational environment
 </li>
 <li>
 Strong knowledge of enterprise IT infrastructure, cybersecurity standards, and IT governance
 </li>
 <li>
 Experience working within corporate IT frameworks (preferably in a matrix reporting structure)
 </li>
 <li>
 Hands-on experience with:
 </li>
 <li>
 Computer networks and network administration
 </li>
 <li>
 Server management and virtualization
 </li>
 <li>
 Data backup and recovery systems
 </li>
 <li>
 Microsoft environments and enterprise systems
 </li>
 <li>
 Exposure to SAP environments is a strong advantage
 </li>
 <li>
 Ability to manage external vendors and service providers
 </li>
 <li>
 Strong troubleshooting and analytical skills
 </li>
 <li>
 Bachelor&rsquo;s degree in Computer Science, MIS, or related field
 </li>
 </ul>
 
 
</div>

IT Manager / Manufacturing (Cairo & Suez Sites)

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26026554
 
 
 
 Job Category
 
 Information Technology
 
 
 
 Location
 
 The St. Regis Cairo, 1189 Nile Corniche Downtown, Cairo, Egypt, Egypt,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Leads and operates Information Technology (IT) discipline for properties and managed offices in scope. Manages a team of IT resources and is accountable for day-to-day hotel and company office IT operations. Provides support to operations leaders for owner relations and negotiations on IT matters. Once handed over from the direct manager, accountable for new opening/acquisition construction oversight, countdown, and live operation. Executes property internet support. Works with direct manager on vendor management and product development for the assigned market.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 Hotel or Hospitality Management education, awareness of global hospitality technology trends. Experience in assignments at international locations. Back of the house and guest facing operational and technical experience with hospitality management systems. Minimum 3 years in an Associate Supervisory role.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree level or equivalent. Minimum 2 years project management experience. Proven negotiation skills.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 General
 
 
 
 <ul>
 <li>
 Maintains status documentation (goals, scorecard, LPA tracking, etc.) to verify accuracy.
 </li>
 <li>
 Strives to achieve balanced scorecard and goals by leveraging resources and concepts to achieve desired results.
 </li>
 <li>
 Monitors assigned company owned and managed offices to verify IT operations are running effectively.
 </li>
 <li>
 Meets with direct manager to provide updates on IT activities and business plans.
 </li>
 <li>
 Meets with business point of contact of each property (General Manager, Director of Finance, etc.) or in-person contact at least once every two months to seek feedback and provide effective updates on IT activities and plans. Produces follow-up report, action plans and information distribution.
 </li>
 <li>
 Assists with the activation of all potential properties within the cluster by building business cases and engaging owners and business partners.
 
 
 </li>
 </ul>
 
 People
 
 
 
 <ul>
 <li>
 Owns IT vendor relationship for properties in scope.
 </li>
 <li>
 Participates in the Talent Acquisition process according to company procedures.
 </li>
 <li>
 Verifies induction program for new associates or associates transferring to new role is effective.
 </li>
 <li>
 Trains associate(s) to provide backup coverage in the department to cover cluster leader&rsquo;s function during vacation and sick leave.
 </li>
 <li>
 Performs LPA&rsquo;s on a timely basis and allocates sufficient time, research, and effort to verify the process effectively benefits the development of associates.
 </li>
 <li>
 Verifies effective communication, training, and execution of all talent development programs and related initiatives.
 </li>
 <li>
 Develops a personal management style that is intended to bring positive results from Associates.
 </li>
 <li>
 Builds and maintains positive and effective relations with direct team members.
 
 
 </li>
 </ul>
 
 Product
 
 
 
 <ul>
 <li>
 Strives to remain informed on the most up to date knowledge regarding vendor activities.
 </li>
 <li>
 Notifies direct manager to put resources in place to verify owners have sufficient vendor choices in each market/city.
 </li>
 <li>
 Where assigned, delivers pilot phase early review/completion/recommendation report and relevant documentation.
 </li>
 <li>
 Where assigned, documents technology pilot scope and objectives with business partners.
 
 
 </li>
 </ul>
 
 Process
 
 
 
 <ul>
 <li>
 Maintains IT inventory for the assigned properties/offices in cluster.
 </li>
 <li>
 Manages cluster IT Agreements for assigned properties.
 </li>
 <li>
 Verifies cluster associates are treated appropriately and in alignment with local operational practices.
 </li>
 <li>
 Verifies the execution and tracking of rollouts on a timely basis.
 </li>
 <li>
 Compiles, seeks approval, monitors, and strives to meet operating budgets; manages expenses using tracking and forecasting tools and engages with the accounting team closely.
 </li>
 <li>
 Verifies resources assigned to IT escalation and tracking processes are effective and meet the service level agreements.
 </li>
 <li>
 Monitors flow of issue management amongst continent support desk, vendors, and cluster organizations to verify effectiveness.
 </li>
 <li>
 Implements cluster best practices and suggests enhancements with the intent to benefit the wider IT community.
 </li>
 <li>
 Implements cluster IT policies and procedures as received by regional IT.
 </li>
 <li>
 Attends IT Education Calls.
 </li>
 <li>
 Verifies planning and accomplishment of technology disaster and contingency plan testing for each property and office.
 </li>
 <li>
 Completes other reasonable duties as requested by leadership.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Assistant IT Manager

Reference Agency

<div>
 
 Our client is looking to hire an IT Service Manager who will lead IT service reporting, SLA governance, service optimization, and ITSM tool management. The role drives performance insights and service excellence across IT operations.
 
 
 
 
 
 
 
 
 Key Responsibilitie
 
 
 
 <ul>
 <li>
 sLead IT service reporting and KPI framework
 </li>
 <li>
 sMonitor SLA performance and operational efficienc
 </li>
 <li>
 yManage ITSM tools configuration and governanc
 </li>
 <li>
 eSupervise service management team (2&ndash;6 members
 </li>
 <li>
 )Develop SLAs and OLA
 </li>
 <li>
 sEnhance knowledge management practice
 </li>
 <li>
 sAlign service delivery with business objective
 </li>
 <li>
 sManage vendor performanc
 </li>
 </ul>
 
 
 
 
 
 
 e
 
 Requiremen
 
 
 
 <ul>
 <li>
 ts6&ndash;8 years of experience in IT Service Manageme
 </li>
 <li>
 ntStrong ITIL expertise (certification preferre
 </li>
 <li>
 d)Experience managing ITSM platforms (ServiceNow, BMC Remedy, etc
 </li>
 <li>
 .)Team leadership experien
 </li>
 <li>
 ceStrong stakeholder and vendor management capabiliti
 </li>
 </ul>
 
 
 
 
 
 
 es
 
 Ski
 
 
 
 <ul>
 <li>
 llsITIL framew
 </li>
 <li>
 orkSLA governa
 </li>
 <li>
 nceIT performance report
 </li>
 <li>
 ingService optimizat
 </li>
 <li>
 ionLeadership &amp; stakeholder engagem
 </li>
 </ul>
 
 
 
 ent
</div>

IT Service Manager

e& Egypt

<div>
 
 
 About the Role
 
 
 <ul>
 <li>
 Maintaining proper planning, implementation, and operations for the technologies and services
 </li>
 <li>
 Managing the interactions between Internal Teams, Vendors and Customer teams to assure
 </li>
 </ul>
 
 services delivery / availability and fast TTM / problem solving with the best quality and a
 
 
 satisfactory service level.
 
 <ul>
 <li>
 Identifying problematic areas and implementing strategic solutions in time.
 </li>
 <li>
 Overseeing and determining major IT projects including system updates, upgrades, migrations
 </li>
 </ul>
 
 and outages.
 
 <ul>
 <li>
 Fostering new ideas, technologies and ways of improvement for Infrastructure and Development Systems and Sub Systems.
 </li>
 </ul>
 
 
 Responsibilities
 
 
 
 Infrastructure Services
 
 <ul>
 <li>
 Plan, Implement, Operate and Maintain all aspects of Infrastructure Technologies and Services
 </li>
 </ul>
 
 provided internally to e&amp; Egypt users and externally to our ICT customers in our Data Centers, Head
 
 
 Quarters, Contact Centers and Retail stores including; Planning, Implementation, and Operations for all Infrastructure offered services and Active Directory, Archiving, File and Print Services and System Center services for all e&amp; Egypt.
 
 
 Employees across all location's HQs, Buildings and Retail Stores.
 
 <ul>
 <li>
 Cloud SaaS services provided to ICT Customers.
 </li>
 </ul>
 
 Application and Desktop Virtualization
 
 <ul>
 <li>
 Full Responsible and Accountable on all live production Technologies and Services offered.
 </li>
 <li>
 Responsible on maintaining proactively and reactively all Technologies and Services offered
 </li>
 </ul>
 
 during business hours and On-Call.
 
 <ul>
 <li>
 Responsible on the continuous enhancements in the operational tasks to meet the organization objectives.
 </li>
 <li>
 Third level of support for Infrastructure Technologies and Services offered.
 </li>
 <li>
 Follow up reviewing and publishing the services documentations to assure business continuity
 </li>
 </ul>
 
 and fast tracks for problems resolution.
 
 <ul>
 <li>
 Apply patch fixes for all bugs on all live systems whenever needed.
 </li>
 <li>
 Responsible on issuing RFPs / RFQs for Infrastructure services provided.
 </li>
 <li>
 Work in full cooperation with the IT Service Support team in any escalated issues End to End
 </li>
 </ul>
 
 until complete resolution.
 
 <ul>
 <li>
 Check and ensure resolution of all issues to achieve all operations objectives without breaching
 </li>
 </ul>
 
 the SLA.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 BSc in Telecommunications &amp; Electronics Engineering, Computer science or equivalent.
 </li>
 <li>
 Solid Experience in Exchange, SharePoint, MS SQL and System Center.
 </li>
 <li>
 Solid Experience in Microsoft Infrastructure Services and Clustering.
 </li>
 </ul>
 
 
 Desirable Qualifications
 
 
 <ul>
 <li>
 Hands on Experience Citrix.
 </li>
 <li>
 Hands on Experience Virtualization VMware/Hyper-V/KVM.
 </li>
 <li>
 Hands on Experience Scripting, PowerShell and Automation.
 </li>
 <li>
 Hands on Experience x86 servers, Networking and Security Solutions.
 </li>
 </ul>
 
 
</div>

System Administrator

geidea

<div>
 
 Established in 2008, Geidea epitomises customer focused empowerment and commercial success through continuous innovation.
 
 
 
 
 
 Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative &amp; entrepreneurial talent in the market.
 
 
 
 
 
 Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity.
 
 
 
 
 
 Our technology mirrors our people - Smart, Innovative &amp; Forward Thinking
 
 
 
 
 
 www.geidea.net
 
 
 
 
 
 To maintain competitive advantage as we grow, we are currently looking for new IT Governance &amp; Change Management Senior Specialist
 
 
 
 
 
 
 Job purpose:
 
 
 
 The IT Governance &amp; Change Management role is responsible for establishing, enforcing, and continuously improving IT governance controls, with a primary focus on Change Management, compliance, and audit readiness. The role ensures that all IT changes are assessed, approved, implemented, and documented in a controlled manner, aligned with regulatory requirements, internal policies, and IT service management best practices. Additionally, the role supports risk reduction, audit remediation, and the sustainability of governance processes across Technology.
 
 
 
 
 
 
 Key accountabilities:
 
 
 <ul>
 <li>
 Develop, enhance and maintain IT standard operation procedures &ldquo;SOP&rdquo; such as service catalogue, change and service management&hellip;etc, and make sure all SOPs are aligned.
 </li>
 <li>
 Develop and maintain documentation and reports about the current environment setup, standard operating procedures, and best practices.
 </li>
 <li>
 Work on 24&times;7 and on-call support during critical issues which may impact the service.
 </li>
 <li>
 Follow up on all PCI activities for all Geidea infrastructure.
 </li>
 <li>
 Own the IT Change Management governance framework, ensuring all technology changes are assessed, approved, and controlled in alignment with internal policies, risk appetite, and regulatory requirements.
 </li>
 <li>
 Act as the governance authority for CAB operations, including decision facilitation, escalation of high-risk changes, and enforcement of change approval outcomes.
 </li>
 <li>
 Own the coordination and closure of audit observations related to IT governance, including providing evidence, agreeing remediation approaches, and ensuring sustainable control implementation.
 </li>
 <li>
 Drive continuous improvement of IT governance practices by identifying control gaps, enhancing maturity, and embedding governance processes across Technology teams.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Must have technical/professional qualifications:
 
 
 <ul>
 <li>
 3-5 years of experience in service/IT Operations Management
 </li>
 <li>
 Bachelor's Degree in IT, Computer, Electronic Engineering or equivalent
 </li>
 <li>
 Understanding of Network and security technologies.
 </li>
 <li>
 Knowledge on PCI and payment industry required activities-preferred.
 </li>
 <li>
 Knowledge on ITIL and IT governance.
 </li>
 <li>
 Hands-on experience with ITSM tools (Jira or equivalent)
 </li>
 <li>
 Strong understanding of ITIL / IT governance practices
 </li>
 <li>
 Excellent coordination, communication ( Arabic , English) and documentation skills.
 </li>
 </ul>
 
 
 
 
 
 
 
 Our values guide how we think and act - They describe what we care about the most
 
 
 
 C
 
 ustomer first - It&rsquo;s embedded in our design thinking and customer service approach
 
 
 
 O
 
 pen - Openness allows us to constantly improve and evolve
 
 
 
 R
 
 eal - No jargon and no excuses!
 
 
 
 B
 
 old - Constantly challenging ourselves and our way of thinking
 
 
 
 R
 
 esilient &ndash; If we fail, we bounce back stronger than before
 
 
 
 C
 
 ollaborative - We know that we can achieve a lot more as a team
 
 
 We are changing lives by constantly striving for a better solution
 
 
 Click apply below and become part of the Geidea story
 
</div>

IT Governance & Change Management Senior Specialist

Banque Misr

<div>
 
 
 
 Job Description:
 
 
 
 
 
 
 <ul>
 <li>
 Collaborate with stakeholders to define policies for areas such as information security, data privacy, IT procurement, change management, and incident response. Ensure policies are comprehensive, practical, and communicated effectively
 </li>
 <li>
 Develop templates, checklists, and best practice documents to assist IT teams in adhering to standards.
 </li>
 <li>
 Develop communication strategies and materials to promote awareness and understanding of IT policies and standards across the organization.
 </li>
 <li>
 Collaborate with internal audit and compliance teams to identify non-compliance areas, gaps, and potential risks.
 </li>
 <li>
 Work closely with incident management and problem management teams to analyze performance-related incidents and problems, identify root causes, contribute to resolution efforts, and implement preventive measures to minimize recurrence. Coordinate post-incident reviews and lessons learned activities
 </li>
 <li>
 Facilitate initiatives to continuously improve IT performance and service delivery. Stay updated on emerging technologies, industry trends, and best practices related to performance management.
 </li>
 </ul>
 <li>
 </li>
 
 
 
 Job Specification:
 
 
 
 <ul>
 <li>
 Bachelor's degree in IT, computer science, business administration or a related field. Master's degree is a plus
 </li>
 <li>
 +1 Years experience in IT risk management or a related role
 </li>
 <li>
 Strong knowledge of IT governance frameworks, such as COBIT, ITIL, or ISO 38500
 </li>
 <li>
 Familiarity with regulatory requirements, industry standards, and best practices related to IT governance, risk management, and compliance
 </li>
 <li>
 Ability to collaborate effectively with cross-functional teams
 </li>
 </ul>
</div>

IT Governance Officer

<div>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor's degree in IT, computer science, business administration or a related field. Master degree is advantageous
 </li>
 <li>
 +1 Years experience in IT risk management or a related role
 </li>
 <li>
 Familiarity with IT infrastructure, systems, and data protection concepts
 </li>
 <li>
 Excellent analytical and problem-solving skills
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 </ul>
 
 
 Core Responsibilities:
 
 
 <ul>
 <li>
 Receive and analyze incident reports
 </li>
 <li>
 Conduct root cause analysis and close incidents
 </li>
 <li>
 Ensure high availability for each application related to the ORM incident, including disaster recovery, business impact analysis, recovery point objectives, and recovery time objectives
 </li>
 <li>
 Provide guidance and support in control remediation efforts.
 </li>
 <li>
 Supporting the implementation of IT resilience strategy aligned with business objectives.
 </li>
 <li>
 Define resilience objectives, key performance indicators, and incident response plans.
 </li>
 <li>
 Collaborate with business units to integrate IT resilience into the organization's business continuity management framework.
 </li>
 <li>
 Establish monitoring processes to track the resilience of IT systems and services.
 </li>
 <li>
 Promote awareness of potential risks and the importance of preparedness.
 </li>
 <li>
 Stay updated on emerging technologies, industry trends, and best practices in IT resilience and disaster recovery.
 </li>
 </ul>
</div>

IT ORM Incident Officer

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