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administrative logistics manager

it operations manager

PROZ TECHNOLOGIES

Hello, Greetings from Proztec Qatar! I hope everything is going well with you.JOB DESCRIPTIONThe Service Operations Manager is responsible for overseeing day-to-day IT operations and acting as a technical advisor across all customer environments. This role ensures smooth incident management, operational efficiency, and service continuity while maintaining high standards of performance and reporting. The Service Operations Manager plays a key role in managing operational teams, resolving technical issues, and ensuring adherence to ITSM best practices.DUTIES &amp; RESPONSIBILITIES<ul><li>Supervise daily IT operations across all customer environments</li><li>Act as a technical advisor for resolving complex operational and system issues</li><li>Manage Incident, Problem, and Operations processes in line with ITIL practices</li><li>Monitor system performance, availability, and service health</li><li>Ensure timely resolution of incidents and minimize service disruptions</li><li>Lead operational teams and coordinate with support functions</li><li>Prepare and present operational reports, dashboards, and performance metrics</li><li>Drive continuous improvement initiatives in service operations</li><li>Ensure compliance with operational procedures and governance standards</li><li>Collaborate with stakeholders to enhance service quality and efficiency</li></ul>SKILLS &amp; ABILITIES<ul><li>Strong expertise in Incident &amp; Operations Management</li><li>Solid understanding of ITSM frameworks (ITIL)</li><li>Ability to troubleshoot and resolve complex technical issues</li><li>Strong leadership and team coordination skills</li><li>Excellent reporting and analytical capabilities</li><li>Effective communication and stakeholder management skills</li></ul>POTENTIAL BACKGROUND<ul><li>Minimum 7+ years of experience in IT Operations / Service Operations</li><li>Experience managing enterprise IT environments and support teams</li><li>Proven experience in incident management and operational governance</li><li>Exposure to multi-vendor environments is an advantage</li></ul>CERTIFICATIONS (MANDATORY/PREFERRED)<ul><li>ITIL v4 Intermediate (Mandatory)</li><li>COBIT (Preferred)</li></ul>LANGUAGE REQUIREMENT<ul><li>Arabic or Non-Arabic Speaker</li></ul>WORK LOCATION<ul><li>Onshore &ndash; Qatar</li></ul>SOFT SKILLS<ul><li>Strong problem-solving and decision-making abilities</li><li>Ability to work under pressure and manage critical incidents</li><li>Proactive approach to operational challenges</li><li>Strong ownership and accountability</li><li>Excellent coordination and communication skills</li></ul>If you&rsquo;re interested or have relevant experience, feel free to share your updated CV.Job Type: Full-timePay: QAR15,000.00 - QAR18,000.00 per monthWork Location: In person

Service Operations Manager

Hello, Greetings from Proztec Qatar! I hope everything is going well with you.JOB DESCRIPTIONThe Service Delivery Manager is responsible for ensuring effective IT service delivery, governance, and SLA management across client environments. Acting as the single point of accountability, the role oversees service performance, vendor coordination, and continuous improvement initiatives to ensure high-quality service delivery aligned with business objectives. The Service Delivery Manager plays a key role in maintaining client satisfaction, managing escalations, and ensuring compliance with ITIL-based service management practices.DUTIES &amp; RESPONSIBILITIES<ul><li>Act as the single point of contact for all service delivery-related matters</li><li>Manage and monitor SLAs, KPIs, and service performance metrics</li><li>Conduct regular service review meetings with stakeholders and clients</li><li>Ensure adherence to ITSM processes including Incident, Problem, and Change Management</li><li>Lead governance meetings, reporting, and continuous service improvement initiatives</li><li>Handle escalations and ensure timely resolution of critical issues</li><li>Coordinate with internal teams and vendors to ensure seamless service delivery</li><li>Drive process improvements and optimize service delivery frameworks</li><li>Maintain service documentation, reports, and compliance records</li><li>Ensure alignment of services with business needs and contractual obligations</li></ul>SKILLS &amp; ABILITIES<ul><li>Strong expertise in IT Service Management (ITSM) frameworks</li><li>Proven experience in SLA management and service governance</li><li>Excellent leadership and team management skills</li><li>Strong communication and stakeholder management abilities</li><li>Ability to manage multiple priorities in a fast-paced environment</li><li>Strong analytical and problem-solving skills</li></ul>POTENTIAL BACKGROUND<ul><li>Minimum 8+ years of experience in IT Service Delivery / IT Operations</li><li>Experience managing enterprise-level service environments</li><li>Strong exposure to client-facing roles and stakeholder management</li><li>Experience working in structured ITIL environments</li></ul>CERTIFICATIONS (MANDATORY/PREFERRED)<ul><li>ITIL v4 Foundation / Intermediate (Mandatory)</li><li>PMP or PRINCE2 (Preferred)</li></ul>LANGUAGE REQUIREMENT<ul><li>Arabic Speaker (Mandatory)</li></ul>WORK LOCATION<ul><li>Onshore &ndash; Qatar</li></ul>SOFT SKILLS<ul><li>Strong leadership and decision-making capabilities</li><li>Excellent interpersonal and communication skills</li><li>Ability to manage escalations and handle pressure effectively</li><li>High ownership and accountability mindset</li><li>Strong organizational and governance skills</li></ul>If you&rsquo;re interested or have relevant experience, feel free to share your updated CV.Job Type: Full-timePay: QAR18,000.00 - QAR22,000.00 per monthWork Location: In person

Service Delivery Manager (Arabic Speaker)

Grams Restrand

Job Title: IT Manager (Odoo ERP &ndash; Full Stack &amp; Functional Lead)Job Summary:We are looking for a highly experienced IT Manager with deep expertise across all Odoo modules and architecture. The candidate will lead IT operations while managing full-cycle Odoo ERP implementation, customization, integration, and optimization across all business functions.Key Responsibilities:1. IT Management &amp; Strategy<ul><li>Oversee company-wide IT infrastructure, networks, cybersecurity, and systems</li><li>Develop and implement IT strategies aligned with business goals</li><li>Manage IT budget, procurement, and vendor relationships</li><li>Ensure high system availability, data protection, and compliance</li></ul>2. Odoo ERP Implementation &amp; Management (All Modules)<ul><li>Lead end-to-end implementation and management of Odoo ERP, including:</li></ul>Core Modules:<ul><li>Accounting &amp; Finance</li><li>Sales &amp; CRM</li><li>Purchase &amp; Inventory</li><li>HR, Payroll &amp; Recruitment</li><li>Project Management</li><li>Manufacturing (MRP)</li><li>Maintenance</li><li>Helpdesk / Support</li></ul>Advanced / Extended Modules:<ul><li>Website &amp; eCommerce</li><li>Point of Sale (POS)</li><li>Marketing Automation (Email, SMS, Social)</li><li>Field Service</li><li>Quality Management</li><li>Documents Management</li><li>Fleet Management</li><li>Timesheets</li><li>Configure, customize, and optimize modules based on business needs</li><li>Ensure seamless integration between all modules</li></ul>3. Technical Development &amp; Customization<ul><li>Customize Odoo using Python, XML, and Odoo framework</li><li>Develop custom modules and workflows</li><li>Manage PostgreSQL databases and performance tuning</li><li>Handle API integrations (payment gateways, biometric devices, third-party systems)</li><li>Manage Odoo.sh or on-premise deployment</li></ul>4. System Integration &amp; Automation<ul><li>Integrate Odoo with external systems (banking, government portals, HR systems, etc.)</li><li>Automate business processes and reporting</li><li>Implement dashboards and real-time analytics</li></ul>5. Data Management &amp; Security<ul><li>Ensure data integrity, backup, and disaster recovery planning</li><li>Implement cybersecurity measures and access control policies</li><li>Monitor system logs and audit trails</li></ul>6. Team Leadership &amp; Support<ul><li>Lead and supervise IT and Odoo functional/technical teams</li><li>Provide user training and system documentation</li><li>Coordinate with department heads for system improvements</li><li>Manage external consultants and vendors</li></ul>7. System Maintenance &amp; Upgrades<ul><li>Plan and execute Odoo upgrades and migrations</li><li>Troubleshoot system issues and ensure minimal downtime</li><li>Continuously improve system performance and scalability</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>Minimum 5&ndash;10 years of experience in IT management</li><li>Strong hands-on experience with Odoo ERP (v13&ndash;v17 or latest versions)</li><li>Proven experience handling full ERP lifecycle implementation</li></ul>Technical Skills:<ul><li>Strong knowledge of Python, XML, JavaScript (for Odoo customization)</li><li>Expertise in PostgreSQL database management</li><li>Experience with Linux servers (Ubuntu preferred)</li><li>Familiarity with cloud platforms (AWS, Azure, or Odoo.sh)</li><li>API integration (REST, JSON-RPC)</li><li>Version control (Git)</li></ul>Functional Expertise in Odoo:<ul><li>Deep understanding of:</li><li>Financial workflows (invoicing, taxation, reporting)</li><li>Supply chain &amp; inventory management</li><li>HR and payroll processing</li><li>CRM and sales pipelines</li><li>Manufacturing and operations</li></ul>Preferred Skills:<ul><li>Odoo Certification (Functional/Technical)</li><li>Experience in multi-company, multi-branch environments</li><li>Knowledge of local compliance (e.g., VAT regulations)</li><li>Experience in property management, contracting, or service industries</li></ul>Key Competencies:<ul><li>Leadership and team management</li><li>Strategic planning and execution</li><li>Strong analytical and problem-solving skills</li><li>Excellent communication and stakeholder management</li><li>Ability to manage multiple projects under pressure</li></ul>Pay: QAR15,000.00 - QAR20,000.00 per monthWork Location: In person

IT Manager (Odoo ERP – Full Stack & Functional Lead)

Sygmetiv Business Solutions

About the RoleWe are seeking an experienced IT Manager to lead and oversee the design, implementation, and maintenance of our organization&rsquo;s information systems, hardware, software, and communication networks across project sites and corporate offices. The ideal candidate will provide strong technical leadership, ensure compliance with company IT policies, and drive digital transformation initiatives that enhance project execution, asset management, and operational efficiency.Key Responsibilities<ul><li>Develop and implement IT strategies aligned with company and project goals.</li><li>Evaluate, recommend, and deploy IT systems, software, and infrastructure to support roadworks and maintenance operations.</li><li>Manage the IT department budget and oversee servers, networks, communications systems, and databases across all sites.</li><li>Ensure reliable connectivity between project offices, field teams, and central systems.</li><li>Supervise the installation, configuration, and maintenance of IT hardware &amp; software.</li><li>Support the rollout of asset management, GPS tracking, and maintenance monitoring systems.</li><li>Develop and enforce IT policies, cybersecurity, and data-protection protocols.</li><li>Oversee data backup, disaster recovery, and business-continuity plans.</li><li>Maintain secure handling of company and project data in line with Qatar&rsquo;s regulations and company standards.</li><li>Coordinate with IT suppliers, service providers, and telecom partners.</li><li>Manage software licensing, renewals, and service-level agreements (SLAs).</li><li>Provide reports on IT system performance, usage, and continuous improvement plans.</li><li>Lead and mentor the IT team; maintain an efficient helpdesk and troubleshooting process.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field (master&rsquo;s preferred).</li><li>Minimum 12 years of experience in IT management &mdash; ideally within construction, infrastructure, or maintenance projects.</li><li>Strong expertise in network systems, ERP software, database management, GPS &amp; asset monitoring tools, and Microsoft 365.</li><li>Proven experience managing multi-site IT infrastructure.</li><li>Familiarity with Qatar&rsquo;s data protection, MOI, and Ashghal digital compliance requirements.</li><li>Excellent leadership, communication, and project-management skills.</li></ul>What We Offer<ul><li>Competitive salary and benefits package.</li><li>Dynamic work environment with opportunities for career growth.</li><li>Exposure to large-scale infrastructure and maintenance projects.</li></ul>To Apply: Submit your updated CV to info@sygmetiv.comJob Types: Full-time, PermanentExperience:<ul><li>IT management: 10 years (Preferred)</li></ul>Work Location: In person

IT System Manager

malomatia

<div>
 
 Job Description
 
 
 
 As an IT Service Operations Manager, your role is crucial in ensuring the smooth and efficient delivery of IT services to our client. You will be leading a team that is responsible for maintaining, optimizing, and supporting our application solution and e-services developed to our client. Your primary focus will be to guarantee high availability, reliability, and user satisfaction. Your strategic thinking, technical expertise, and leadership skills will be essential in driving our IT service operations toward excellence.
 
 
 
 Responsibilities
 
 
 
 
 RESPONSIBILITIES
 
 
 
 <ul>
 <li>
 Demonstrate expertise in all facets of transition and service delivery for operational projects.
 </li>
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 Act as a primary customer contact and take accountability for end-user services.
 </li>
 <li>
 Cultivate and sustain productive relationships with clients, support teams, and vendors.
 </li>
 <li>
 Lead, mentor, and manage a collaborative team of IT professionals.
 </li>
 <li>
 Collaborate with diverse stakeholders to achieve operational objectives and optimal solutions.
 </li>
 <li>
 Ensure effective communication within the technical team (FS, L1, L2, and L3 support) for timely bug resolution and documentation.
 </li>
 <li>
 Oversee daily IT service operations alignment with business objectives and SLAs, minimizing downtime and disruptions.
 </li>
 <li>
 Collaborate with cross-functional teams to develop and enhance IT service processes and procedures.
 </li>
 <li>
 Monitor and manage IT service performance, addressing issues to maintain operational efficiency.
 </li>
 <li>
 Develop and maintain key stakeholder relationships to understand IT service needs and priorities.
 </li>
 <li>
 Drive continuous improvement initiatives to enhance IT service quality, efficiency, and cost-effectiveness.
 </li>
 <li>
 Ensure effective application of ITIL processes during incidents, requests, and changes.
 </li>
 <li>
 Report project status updates to senior management.
 </li>
 <li>
 Coordinate with teams to mitigate risks and propose operational improvements.
 </li>
 <li>
 Monitor, control, and support production services, ensuring adherence to processes and standards.
 </li>
 <li>
 Execute daily operational tasks efficiently, ensuring adherence to organizational processes.
 </li>
 <li>
 Attend regular meetings with stakeholders to track team and task status.
 </li>
 <li>
 Prepare and present regular reports on IT service performance, highlighting achievements and improvement areas.
 </li>
 <li>
 Manage vendor relationships, contracts, and service level agreements to meet IT service expectations.
 </li>
 <li>
 Stay updated on industry best practices and emerging technologies for innovation.
 </li>
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 Ensure service quality and performance meet growth and project demands.
 </li>
 <li>
 Lead internal and third-party performance and quality review meetings.
 </li>
 <li>
 Design and mobilize a new service management function, including defining service levels and KPIs.
 </li>
 <li>
 Manage the transition of new services to standard production and post-launch support.
 </li>
 <li>
 Oversee service operations and quality metrics in a multi-vendor environment.
 </li>
 <li>
 Effectively mediate among multiple third parties.
 </li>
 <li>
 Demonstrate strong business acumen, including project finance management.
 </li>
 <li>
 Continuously improve production environment services.
 </li>
 <li>
 Track service delivery acceptance and manage client concerns for mutually beneficial resolutions.
 </li>
 <li>
 Submit accurate and high-quality weekly and monthly status reports and invoice requests.
 </li>
 <li>
 Establish trust with clients to ensure timely invoice processing.
 </li>
 <li>
 Lead and chair regular project meetings, addressing operational and technical issues.
 </li>
 <li>
 Document, assign, and monitor project risks and issues for minimal impact on progress.
 </li>
 <li>
 Conduct performance evaluations and provide input for hiring and promotions.
 </li>
 <li>
 Identify training needs and hire additional staff as necessary.
 </li>
 <li>
 Collaborate with SMO and MSQT to ensure compliance with quality systems.
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 
 QUALIFICATIONS
 
 
 
 <ul>
 <li>
 Possess comprehensive knowledge of IT service management frameworks like ITIL, COBIT, SIAM, and ISO 20000.
 </li>
 <li>
 Command a deep understanding of the Information Technology Infrastructure Library (ITIL) framework and IT service delivery procedures.
 </li>
 <li>
 Exhibit a strong grasp of incident, problem, change, and release management processes.
 </li>
 <li>
 Familiarity with IT service monitoring and management tools is essential.
 </li>
 <li>
 Showcase exceptional project management abilities, enabling efficient task prioritization and execution in dynamic environments.
 </li>
 <li>
 Acquire experience in various software development approaches, including Waterfall, Scrum, and Agile.
 </li>
 <li>
 Demonstrate proficiency in IT infrastructure components, Application Management, encompassing networking, cloud technologies, and security principles.
 </li>
 <li>
 Develop expertise in vendor management practices, including vendor evaluation processes.
 
 
 </li>
 </ul>
 
 Skills:
 
 
 
 <ul>
 <li>
 Demonstrate leadership capabilities to inspire and guide teams towards shared objectives.
 </li>
 <li>
 Exhibit excellent written and verbal communication skills to facilitate effective collaboration and stakeholder management.
 </li>
 <li>
 Apply analytical thinking to evaluate data, trends, and metrics, enabling well-informed decision-making.
 </li>
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 Possess a strong problem-solving aptitude, particularly in troubleshooting complex technical issues.
 </li>
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 Proficiently manage projects, encompassing planning, execution, and simultaneous tracking of multiple initiatives.
 </li>
 <li>
 Collaborate seamlessly with cross-functional teams, engaging with developers, quality assurance, and other stakeholders to achieve common goals.
 </li>
 <li>
 Skillfully create and maintain various types of documentation, including risk management, service availability, operations manuals, service improvement plans, and best practices.
 
 
 </li>
 </ul>
 
 Qualification And Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Information Technology, or a related field.
 </li>
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 A minimum of 10 years of experience in IT service operations or a related field, 4 years of which application management and operations
 </li>
 <li>
 Proven track record of managing teams and overseeing IT service delivery.
 </li>
 <li>
 Experience with process improvement and optimization initiatives.
 </li>
 <li>
 Familiarity with managing vendor relationships and contracts.
 </li>
 <li>
 Excellent problem-solving skills and the ability to analyze complex technical challenges.
 </li>
 <li>
 Effective communication skills to interact with both technical and non-technical stakeholders.
 </li>
 <li>
 ITIL Foundation or higher certification is a must.
 </li>
 <li>
 PMP (Project Management Professional) certification is preferred.
 </li>
 <li>
 Agile/Scrum certification (e.g., Certified ScrumMaster) is preferred.
 </li>
 <li>
 COBIT Foundation Certification or higher is preferred.
 </li>
 <li>
 ISO 20K Consultant or Lead Auditing Certification is preferred.
 </li>
 <li>
 Service Integration and Management (SIAM) framework to manage multiple service providers and integrate their services into a cohesive IT service for an organization is preferred
 
 
 </li>
 </ul>
 
 About Malomatia
 
 
 
 
 ABOUT US
 
 
 
 malomatia is a leading Qatar-based IT services and solutions provider, bringing together top Qatari and international talent to deliver innovative, end-to-end technology solutions that empower clients to achieve their strategic goals.
 
 
 
 Our mission
 
 
 
 Empowering Qatar&rsquo;s businesses and governments to leap into the digital future with agile, knowledge-driven solutions.
 
 
 
 Our vision
 
 
 
 To become Qatar&rsquo;s trusted knowledge partner in digital transformation, disrupting industries, shaping the future, and building a world-class tech ecosystem.
 
 
 
 Driving change that makes a real impact
 
 
 
 Since 2008, malomatia has been driving Qatar&rsquo;s digital transformation through innovative, ISO-certified IT solutions. With expertise across key public and private sectors, we empower the nation&rsquo;s vision with advanced services in cloud, cybersecurity, AI, and contact center excellence, elevating the role of technology in shaping Qatar&rsquo;s sustainable future.
 
 
 
 About The Team
 
 
 
 Established in 2008, malomatia is a Qatari leader in IT services and digital transformation. We serve key sectors including Government, Healthcare, Education, Customs, and Transportation, delivering impactful solutions that support national development goals. Powered by a diverse team of skilled Qatari and international IT professionals, we deliver innovative, high-value digital solutions tailored to the unique needs of our clients.
 
 
 Our mission is to inspire customers to thrive through digital excellence, and we envision becoming the trusted partner of choice in building a smarter society through technology and talent. We are driven by core values that define our culture and approach: ownership, integrity, empathy, teamwork, transparency, agility, excellence, trust, and innovation.
 
 
 Join us in shaping the future of technology in Qatar
</div>

Senior Manager - Services Operation

My Peru Global LLC

Job Opportunity: IT &amp; Digital Transformation LeadLocation: Doha, Qatar Company: My Pero Global LLCAbout UsMy Pero Global LLC is a forward-thinking organization based in Doha, specializing in innovative technology solutions and digital transformation strategies. We empower businesses to modernize operations, enhance efficiency, and embrace the future of digital ecosystems. To support our growing initiatives, we are seeking a skilled IT &amp; Digital Transformation Lead to drive our technology roadmap and transformation projects.Role OverviewThe IT &amp; Digital Transformation Lead will be responsible for overseeing IT operations, implementing digital transformation strategies, and ensuring seamless integration of new technologies. This role requires strong leadership, technical expertise, and the ability to align digital initiatives with business objectives.Key Responsibilities<ul><li>Lead IT operations and digital transformation projects across the organization.</li><li>Develop and implement strategies to modernize systems and processes.</li><li>Collaborate with business units to identify opportunities for digital innovation.</li><li>Oversee cloud migration, ERP systems, and enterprise applications.</li><li>Ensure cybersecurity, data governance, and compliance with regional regulations.</li><li>Manage vendor relationships and evaluate emerging technologies.</li><li>Provide training and support to staff on digital tools and platforms.</li><li>Monitor KPIs and prepare reports for senior management on transformation progress.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Information Technology, Computer Science, or Business Administration.</li><li>6&ndash;8 years of experience in IT management and digital transformation roles.</li><li>Strong knowledge of cloud platforms, ERP systems, and enterprise applications.</li><li>Experience with digital strategy, process automation, and change management.</li><li>Excellent leadership, analytical, and communication skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Fluency in English; Arabic is a plus.</li></ul>Why Join Us?<ul><li>Be part of a growing global company in Doha.</li><li>Play a key role in shaping My Pero Global LLC&rsquo;s digital future.</li><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and career advancement.</li><li>Collaborative, innovative, and technology-driven work culture.</li></ul>Job Type: Full-timePay: Up to QAR30,000.00 per monthWork Location: In person

IT & Digital Transformation

Scale AI

<div>
 Role Overview
 
 
 Scale&rsquo;s rapidly growing Global Public Sector team is focused on using AI to address critical challenges facing the public sector around the world. Our core work consists of:
 
 
 <ul>
 <li>
 Creating custom AI applications that will impact millions of citizens
 </li>
 <li>
 Generating high-quality training data for national LLMs
 </li>
 <li>
 Upskilling and advisory services to spread the impact of AI
 
 
 </li>
 </ul>
 As a Production AI Ops Lead, you will design and develop the production lifecycle of full-stack AI applications, while supporting end-to-end system reliability, real-time inference observability, sovereign data orchestration, high-security software integration, and the resilient cloud infrastructure required for our international government partners.
 
 
 At Scale, we&rsquo;re not just building AI solutions&mdash;we&rsquo;re enabling the public sector to transform their operations and better serve citizens through cutting-edge technology. If you&rsquo;re ready to shape the future of AI in the public sector and be a founding member of our team, we&rsquo;d love to hear from you.
 
 
 
 You will:
 
 
 
 <ul>
 <li>
 Own the production outcome: Take full accountability for the long-term performance and reliability of AI use cases deployed across international government agencies.
 </li>
 <li>
 Ensure Full-Stack integrity: Oversee the end-to-end health of the platform, ensuring seamless integration between the AI core and all full-stack components, from APIs to UI, to maintain a responsive and production-ready environment.
 </li>
 <li>
 Scale the feedback loop: Build automated systems to monitor model performance and data drift across geographically dispersed environments, ensuring the right levels of reliability.
 </li>
 <li>
 Navigate global compliance: Manage the technical lifecycle within diverse regulatory frameworks.
 </li>
 <li>
 Incident command: Lead the response for production issues in mission-critical environments, ensuring rapid resolution and building the guardrails to prevent them from happening again.
 </li>
 <li>
 Bridge the gap: Translate deep technical performance metrics into clear insights for senior international government officials.
 </li>
 <li>
 Drive product evolution: Partner with our Engineering and ML teams to ensure the lessons learned in the field directly influence the technical architecture and decisions of future use cases.
 
 
 </li>
 </ul>
 
 Ideally, you have:
 
 
 
 <ul>
 <li>
 Experience: 6+ years in a high-impact technical role (SRE, FDE or MLOps) with experience in the public sector.
 </li>
 <li>
 Global perspective: Familiarity with international government security standards and the complexities of deploying sovereign AI.
 </li>
 <li>
 System architecture proficiency: Proven experience maintaining production-grade applications with a deep understanding of the full request lifecycle-connecting frontend/API layers to the backend and AI core.
 </li>
 <li>
 Modern AI Stack expertise: Proficiency in coding and the modern AI infrastructure, including Kubernetes, vector databases, agentic development, and LLM observability tools.
 </li>
 <li>
 Ownership: You treat every production deployment as your own. You race toward solving hard problems before the customer even sees them.
 </li>
 <li>
 Reliability: You understand that in the public sector, a model failure may be a risk to public safety or privacy.
 </li>
 <li>
 Customer communication: The ability to explain to a high-ranking official why the performance of the system has degraded and how we are fixing it.
 
 
 </li>
 </ul>
 
 
 PLEASE NOTE:
 
 
 
 Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
 
 
 
 
 About Us:
 
 
 
 
 At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
 
 
 
 
 We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
 
 
 
 
 We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's
 
 
 Know Your Rights poster
 
 
 for additional information.
 
 
 
 
 We comply with the United States Department of Labor's
 
 
 Pay Transparency provision
 
 
 .
 
 
 
 
 
 PLEASE NOTE:
 
 We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants&rsquo; needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.
 
</div>

AI Applications Ops Lead, GPS

Explore 1834+ It operations manager in Doha this May. Find roles across top companies and apply now to boost your career.