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it operations manager

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>IT Field Support Manager
</div></div><div><div>Ref #
</div><div>224424
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing date: 15-Nov-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role:</b></p><p>
Hamad International Airport is seeking a highly skilled <b>IT Field Support Manager</b> to lead our tech support operations and empower seamless business performance. Lead the team that keeps our technology running strong. Be the backbone of operational success, keep people connected, systems running, and business thriving. If you thrive in a dynamic environment, possess excellent communication skills, and have a proven track record and can help us to achieve this ambition by:</p><ul><li> Lead and manage a team providing 24x7 Customer Support across HIA, DIA and other facilities within HIA premises.</li><li> Accountable for 24x7 on-site customer support at HIA and DIA facilities for end-user infrastructure, passenger processing systems, security systems and digital systems.</li><li> Ensure Service Level Agreements (SLA) are met and a high degree of customer satisfaction is achieved and maintained.</li><li> Accountable for providing support for executive operating out of HIA premises and manage escalation to ensure timely service.</li><li> Provide guidance and technical support for challenging issues and problems, and act as a mentor to the team.</li><li> Regularly evaluate service quality to eliminate recurring issues and minimize the downtime of Service delivered to end users.</li><li> Accountable for establishing adequate controls related to IT end-point infrastructure to ensure they are deployed and managed in a secure environment.</li><li> Ensure IT end-point infrastructure is compliant to patching levels and standard applications/ services as defined by QR Group IT and non-standard applications are identified and removed from the environment.</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you:</b><b>About you:</b><b>About you:</b><b>About you:</b><b>About you:</b><b>About you:</b></p><ul><li> Bachelor&rsquo;s Degree or Equivalent with Minimum 6 years of job-related experience. Work experience in Airport or Airline would be desirable.</li><li> Certification and or good understanding of ITIL Service Management or ISO 20000 best practices.</li><li> Certification and or good understanding and working knowledge of Project Management principals and processes</li><li> Knowledge of end users computing tools and technologies, Microsoft and CUTE products</li><li> Excellent communication and presentation skills and proven ability to effectively interact with team members, Business Units, and peers, earning their trust and establishing credibility, command of English Language</li></ul><br>
<p></p>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=224424</div></div></div></div></div></div></div></div>

IT Field Support Manager

FRIENDS MANPOWER RECRUITMENT

<p><b>Duties &amp; Responsibilities:</b></p><p>IT managers typically supervise and direct the workflow of various teams of people. IT managers assign and prioritize tasks to be performed by system analysts, computer programmers, developers, and other support staff. IT Managers are generally responsible for engaging many areas of the company including finance, operations, distribution, stores etc.</p><p>1. Manage overall IT Dept. and report to Head of IT Dept.</p><p>2. Discover the new technologies from the running market and find out the innovating technologies that can be helpful to the business and apply it.</p><p>3. Plan, organize, direct, control &amp; evaluate the operations of IT Dept.</p><p>4. Manage and maintain the DATA (Sql) servers.</p><p>5. Maintain proper VPN connectivity across the branches within the country.</p><p>6. Maintain ERP and make it error free always.</p><p>7. Maintain all contracts between service providers and suppliers.</p><p>8. Maintain software licenses.</p><p>9. Maintain the servers and network and ensure less &lsquo;down time&rsquo;</p><p>10. Maintain proper &lsquo;data backup&rsquo; of server to overcome any data disasters.</p><p>11. Coordinate with other departments / managers to discuss about the system requirements, specifications, costs &amp; timeline etc&hellip;</p><p>12. Control the budget &amp; expenditure within IT Dept.</p><p>13. Develop the staffs and train them</p><p>14. Software migration/ ERP migration etc. Has to do.</p><p>15. Participate, provide and suggest to management where IT related resources can be utilized to increase the productivity of company\Group.</p><p>16. Keeping up to date with the latest technologies.</p><p>17. Managing crisis situations, which may involve complex technical hardware or software problems</p><p>18. Ensuring the security of data from internal and external attack</p><p>19. Scheduling upgrades and security backups of hardware and software systems</p><p>20. Evaluating user needs and system functionality and ensuring that provided facilities meet these needs</p><p>21. Identifies and provides standards for gathering information for use in trend analysis and reports information to company management.</p><p><b>Skills and Qualities</b></p><ul><li>Facilitates team meetings effectively</li><li>Keeps team well informed of changes within the organization and general Extensity news.</li><li>Effectively communicates relevant IT-related information to superiors.</li><li>Understands how to communicate difficult/sensitive information tactfully.</li><li>Serves as main point of contact on all IT-related matters for the office assigned.</li><li>Responds/acts on upper-management direction.</li><li>Identifies opportunities for improvement and makes constructive suggestions for change.</li><li>Mitigates team conflict and communication problems.</li><li>Motivates team to work together in the most efficient manner.</li><li>Consistently acknowledges and appreciates each team member's contributions.</li></ul><p><b>Important Notes:</b></p><ul><li>Applicants should be willing to accept deployment to Dubai.</li><li>The Candidates must have a minimum of 5 years of experience.</li><li>Applicants who can join us immediately are preferred</li><li>The salary range for this position is between <b>AED 8,000 and AED 10,000 </b>per month.</li></ul><p>Job Type: Full-time</p><p>Pay: QAR8,000.00 - QAR10,000.00 per month</p>

IT MANAGER

PROZ TECHNOLOGIES

<p><b>Job Title:</b> Operations Support Lead</p><p><b>Location:</b> Doha, Qatar<br/><b>Job Type:</b> Full-time</p><p>We are seeking an experienced <b>Operations Support Lead</b> to oversee the daily operations, reliability, and scalability of the TASMU Platform.<br/>You will lead a technical operations team, manage incident response, optimize performance, and ensure system availability. This is a leadership role that combines technical excellence with strategic operational management.</p><p><b>Key Responsibilities</b></p><ul><li>Oversee day-to-day operations and maintenance of the TASMU Platform to ensure high availability and performance.</li><li>Lead and mentor a team of cloud operations and support engineers.</li><li>Manage and optimize cloud infrastructure on <b>Azure and Google Cloud</b>.</li><li>Implement and manage <b>incident, problem, and change management</b> processes (ITIL-based).</li><li>Collaborate with security and compliance teams to maintain data integrity and platform security.</li><li>Conduct <b>capacity planning</b> and ensure scalability for future growth.</li><li>Coordinate with <b>vendors and technology partners</b> for seamless integrations.</li><li>Develop and maintain <b>disaster recovery and business continuity</b> plans.</li><li>Track and manage the operations budget, costs, and forecasts.</li><li>Generate and present performance reports and KPIs using <b>Power BI and Azure Monitor</b>.</li><li>Drive process improvements and automation initiatives to enhance operational efficiency.</li></ul><p><b>Required Skills &amp; Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related field (Master&rsquo;s preferred).</li><li>Minimum <b>5 years of experience</b> in <b>technical operations management</b>, preferably in <b>cloud-based environments</b>.</li><li>Hands-on experience with <b>Microsoft Azure</b> and/or <b>Google Cloud Platform (GCP)</b>.</li><li>Strong understanding of <b>DevOps principles</b>, <b>Infrastructure as Code (IaC)</b>, and <b>cloud cost management</b>.</li><li>Familiarity with <b>monitoring tools</b> such as Azure Monitor, Log Analytics, Application Insights, and Microsoft Sentinel.</li><li>Excellent <b>leadership, communication, and problem-solving</b> skills.</li><li>Certifications such as <b>Azure Solutions Architect Expert</b>, <b>GCP Cloud Architect</b>, or <b>ITIL</b> are preferred.</li></ul><p><b>Preferred Tools</b></p><ul><li><b>Monitoring &amp; Observability:</b> Azure Monitor, Log Analytics, KQL, Application Insights, Microsoft Sentinel</li><li><b>Incident &amp; ITSM:</b> SymphonyAI ITSM or ServiceNow</li><li><b>Reporting:</b> Power BI, Azure Workbooks, Excel</li><li><b>Governance &amp; FinOps:</b> Azure Cost Management, Resource Graph, Policy</li></ul><p><b>Soft Skills</b></p><ul><li>Strategic and analytical thinking</li><li>Strong leadership and mentoring abilities</li><li>Excellent cross-team collaboration</li><li>Business-oriented decision-making</li><li>Commitment to continuous learning and innovation</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: Up to QAR20,000.00 per month</p>

Operations Support Lead

BQ SOLUTIONS QSTP-LLC

<p><strong>Position Summary</strong></p><p>The People Operations Manager will lead the strategic and operational delivery of the full employee lifecycle at BQ Solutions, from talent attraction and onboarding, through development and engagement, to offboarding and alumni relations. This role will ensure that all people-related processes are aligned with organisational goals, Qatar labor law, and best practice frameworks. The position is central to building a high-performance, inclusive, and compliant workplace that supports growth, operational excellence, and employee well-being.</p><p>&nbsp;</p><p><strong>Key Responsibilities</strong></p><p><strong>Strategic People Leadership</strong></p><ul><li>Design and execute the People Operations strategy in alignment with organisational objectives and national legislation.</li><li>Advise senior leadership on workforce planning, succession pipelines, and organisational development initiatives.</li><li>Support strategic projects such as ISO 30414 human capital reporting and leadership development frameworks.&nbsp;</li></ul><p><strong>Employee Lifecycle Management</strong></p><ul><li>Oversee all stages of the employee journey, including recruitment, onboarding, performance management, career development, engagement, retention, and exit processes.</li><li>Ensure a positive employee experience at every stage, fostering a culture of trust, inclusion, and growth.</li><li>Implement data-driven interventions to enhance retention and employee satisfaction.</li></ul><p><strong>Policy Development &amp; Compliance</strong></p><ul><li>Draft, review, and enforce policies that meet Qatar labor law and internal governance standards.</li><li>Maintain the employee handbook, ensuring policies are accessible and clearly signposted.</li><li>Monitor compliance and conduct regular audits to mitigate risk.</li></ul><p><strong>Talent Acquisition &amp; Onboarding</strong></p><ul><li>Manage end-to-end recruitment for staff and consultants, promoting diverse and inclusive hiring practices.</li><li>Ensure structured onboarding and cultural integration programs to accelerate productivity and engagement.</li></ul><p><strong>Performance &amp; Development</strong></p><ul><li>Lead the annual performance cycle, including goal setting, appraisals, and development planning.</li><li>Identify capability gaps through training needs analysis and deliver targeted learning initiatives.</li><li>Monitor progress against development goals and succession readiness.</li></ul><p><strong>Compensation, Benefits &amp; Recognition</strong></p><ul><li>Oversee payroll inputs, allowances, and benefits administration.</li><li>Conduct regular remuneration benchmarking to maintain competitiveness and internal equity.</li><li>Implement recognition programs that reinforce organisational values and performance excellence.</li></ul><p><strong>People Operations &amp; Analytics</strong></p><ul><li>Streamline HR workflows through HRIS, automation tools, and digital reporting.</li><li>Maintain accurate employee records and produce regular dashboards on workforce metrics.</li><li>Manage leave, visa renewals, contract administration, and other operational HR processes.</li></ul><p><strong>Key Deliverables</strong></p><ul><li>Develop and implement a comprehensive People Operations strategy aligned with organisational goals and Qatar labour law.</li><li>Manage the full employee lifecycle from talent acquisition to offboarding, ensuring a positive and consistent employee experience.</li><li>Deliver timely and compliant HR policies, processes, and governance frameworks that support operational excellence.</li><li>Lead performance management cycles, talent development programs, and workforce planning initiatives.</li><li>Provide accurate and insightful HR analytics and reports to inform strategic decision-making.</li></ul><p>&nbsp;</p><p><strong>Key Performance Indicators (KPIs)</strong></p><ul><li>Percentage of vacancies filled within agreed time-to-hire and probation success rates.</li><li>Employee engagement and satisfaction scores, including onboarding feedback within the first 90 days.</li><li>Annual voluntary turnover rate and percentage of staff with completed development plans.</li><li>On-time completion rate of performance appraisals and achievement of set objectives.</li><li>Compliance audit results.</li></ul><p>&nbsp;</p><p><strong>Qualifications &amp; Experience</strong></p><ul><li>Bachelor’s degree in Human Resources, or a related field; or demonstrable experience for the role with professional HR certification (e.g., CIPD, SHRM, SPHRi).</li><li>Minimum of 10 years of progressive HR experience, with at least 5 years in a managerial role.</li><li>Previous Military experience would be a significant advantage</li><li>Strong knowledge of Qatar Labor Law and relevant compliance frameworks would be an advantage.</li><li>Experience working in consultancy, defense/security sectors, or project-based organisations is desirable.</li></ul><p>&nbsp;</p><p><strong>Skills &amp; Attributes</strong></p><ul><li>Proven ability to lead across the full employee lifecycle with a strategic and data-driven approach.</li><li>Strong interpersonal and influencing skills, able to engage at all levels of the organisation.</li><li>High integrity, discretion, and professional judgment.</li><li>Proficient in Microsoft 365 (Excel, PowerPoint, Word), HRIS systems, and digital workflow platforms such as Power Automate.</li></ul><p>&nbsp;</p>

People Operations Manager

Anoud Technologies LLC

<div>
 <p>
  About Us:
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Anoud Tech
  </strong>
  is a leading MENA-based global InsurTech company and was founded by Qatar Insurance Group in partnership with Swiss Re. Anoud Tech is facilitating the insurance industry&rsquo;s adoption of new technologies to modify operational processes, cultures, and customer experiences to meet rapidly changing business requirements for the new digital age. In Anoud Tech, insurers have a trustworthy technology partner with an unrivalled understanding of the functional and technical requirements of the industry within a rapidly evolving marketplace.
 </p>
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 <p>
  <strong>
   Key responsibilities and Skills
  </strong>
  :
 </p>
 <ul>
  <li>
   Oversee the design, implementation, and maintenance of company IT infrastructure including on-premises data centers and cloud platforms especially with Oracle Cloud Infrastructure (OCI)
  </li>
  <li>
   Manage and maintain the company&rsquo;s IT infrastructure, including networks, security, and databases such as Oracle DB, Oracle WebLogic, MongoDB, and Jasper reporting software.
  </li>
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   Oversee deployment and optimization of enterprise-grade HR hardware, storage, SPARC hardware.
  </li>
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   Ensure high availability, scalability, and security of client hosted managed datacenter services.
  </li>
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   Collaborate with software development teams to understand deployment architecture requirements and provide infrastructure support.
  </li>
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   Analyze existing architecture and recommend improvements to enhance performance, reliability, and cost-efficiency.
  </li>
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   Lead network design and security initiatives to protect company assets and client data.
  </li>
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   Handle configuration, monitoring, and troubleshooting of database environments with emphasis on Oracle and NoSQL databases.
  </li>
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   Manage cloud migrations, hybrid infrastructure, and disaster recovery planning within OCI and other cloud platforms.
  </li>
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   Interface regularly with clients to understand needs, manage expectations, and provide managed infrastructure solutions.
  </li>
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   Supervise and mentor technical teams to deliver seamless infrastructure and hosting services.
  </li>
 </ul>
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  <strong>
   Education and Experience:
  </strong>
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   Bachelor&rsquo;s Degree in Information Technology (IT)/Computer Science/Information Systems/Cybersecurity or related
  </li>
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   15 to 20 years&rsquo; experience in offering Managed IT services to the clients, preferably working with Software development companies
  </li>
 </ul>
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  <strong>
   Competencies
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   Excellent leadership and team management skills
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   Strong problem-solving and analytical abilities
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   Good communication skills, able to liaise between technical teams and clients
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   Familiarity with ITIL, cybersecurity frameworks, and compliance standards
  </li>
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   Project management skills and ability to manage multiple priorities
  </li>
 </ul>
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 </p>
</div>


Infrastructure and Security Manager

Moonlight Hospitality and Hotel Operation Management

<p><b>Job Title:</b> IT Manager (Hotel Management Experience Required)</p><p><b>Location:</b> Doha, Qatar</p><p><b>Company:</b> Moonlight Hospitality and Hotel Operation Management</p><p><b>Employment Type:</b> Full-Time</p><p><b>About the Role</b></p><p>We are seeking a skilled and proactive <b>IT Manager</b> with a strong background in <b>hotel operations and hospitality systems</b> to join our team. The ideal candidate will oversee the entire IT infrastructure of the property, ensuring seamless connectivity, data security, and smooth operation of all hotel systems. This position requires both technical expertise and an understanding of hotel management software and operations.</p><p><b>Key Responsibilities</b></p><ul><li>Manage, maintain, and troubleshoot the hotel&rsquo;s IT infrastructure, online sites, including servers, networks, and security systems.</li><li>Oversee and ensure the smooth operation of all hospitality-related software such as PMS, POS, Key Card systems, and Accounting software.</li><li>Coordinate with external vendors and service providers for software and hardware support.</li><li>Implement and maintain IT security policies in compliance with company and industry standards.</li><li>Ensure data protection, regular backups, and system integrity.</li><li>Support hotel departments (Front Office, Housekeeping, F&amp;B, Finance, etc.) with their technology-related needs.</li><li>Plan and manage IT projects, upgrades, and system improvements.</li><li>Train and support hotel staff on IT systems and software usage.</li><li>Prepare regular reports and updates for management on system performance, IT expenses, and improvements.</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>Minimum of <b>3 years of experience in IT</b>, with at least <b>1 year in a hotel or hospitality environment</b>.</li><li>Strong knowledge of hotel systems such as Opera PMS, Micros POS, and other hospitality software.</li><li>Experience in network administration, system security, and hardware maintenance.</li><li>Excellent problem-solving and communication skills.</li><li>Ability to work under pressure and provide timely technical solutions.</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary package</li><li>Accommodation and meals provided (if applicable)</li><li>Health insurance and annual leave benefits</li><li>Career growth opportunities within the hospitality group</li></ul><p><b>To Apply:</b> Please submit your updated CV and a brief cover letter highlighting your experience in hotel IT management to <b>maria@wonderpalace.com.qa</b></p><p>Job Types: Full-time, Permanent</p>

IT Manager

Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
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 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
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 <br/>
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
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 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
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 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 The Assistant IT Manager supports the IT Manager in overseeing all hotel technology operations, ensuring the reliability, security, and efficiency of infrastructure, systems, and guest-facing technologies. This role plays a key part in maintaining smooth hotel operations, enhancing guest experiences, and upholding cybersecurity and data compliance. The Assistant IT Manager also collaborates with internal departments, manages support tasks, and helps implement the hotel&rsquo;s IT strategy in line with business goals.
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 <strong>
  Key Responsibilities:
  <br/>
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 </strong>
 <ul>
  <li>
   Assist in the planning, implementation, and maintenance of the hotel&rsquo;s IT infrastructure, including networks, servers, hardware, and software systems.
  </li>
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   Support critical hotel systems such as:
  </li>
  <ul>
   <li>
    Property Management System (e.g., Opera)
   </li>
   <li>
    Point of Sale systems (e.g., MICROS)
   </li>
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    Key card access systems
   </li>
   <li>
    IP telephony and voicemail
   </li>
   <li>
    CCTV and surveillance
   </li>
   <li>
    Guest Wi-Fi and HSIA platforms
   </li>
  </ul>
  <li>
   Enforce cybersecurity protocols, ensuring regular data backups and that disaster recovery plans are tested and maintained.
  </li>
  <li>
   Provide day-to-day IT support across all departments, troubleshooting issues to minimize downtime and optimize productivity.
  </li>
  <li>
   Liaise with external IT vendors, service providers, and corporate IT teams to coordinate support and system upgrades.
  </li>
  <li>
   Train staff on IT systems usage, cybersecurity awareness, and adherence to IT policies and procedures.
  </li>
  <li>
   Assist with IT budgeting, procurement processes, and maintenance of accurate asset inventories.
  </li>
  <li>
   Research and recommend technology solutions to improve operational efficiency and enhance the guest experience.
  </li>
  <li>
   Ensure compliance with local data protection laws, industry regulations, and internal IT standards.
  </li>
  <li>
   Participate in a 24/7 support rotation or on-call schedule for critical system issues and emergencies.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.
  </li>
  <li>
   3&ndash;5+ years of experience in IT management, preferably in hospitality.
  </li>
  <li>
   Strong knowledge of hospitality software systems (e.g., Opera PMS, MICROS POS, key card systems).
  </li>
  <li>
   Proven experience managing networks, servers, Windows environments, and cloud services.
  </li>
  <li>
   Solid understanding of cybersecurity, data protection laws, and disaster recovery planning.
  </li>
  <li>
   Strong leadership, communication, and project management skills.
  </li>
  <li>
   Ability to manage vendors, budgets, and strategic IT initiatives.
  </li>
 </ul>
</div>


Assistant IT Manager

Explore 2131+ It operations manager in Doha this November. Find roles across top companies and apply now to boost your career.