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Management Solutions International (MSI)

<div><div><div><div><div><div><div><div><div>Location</div></div>
<div><div>Doha, Qatar</div></div>
</div></div></div><div></div><div><div><div><div><div>Experience</div></div>
<div><div>3-8</div></div>
</div></div></div><div></div><div><div><div><div><div>Job Type</div></div>
<div><div>Recruitment</div></div></div></div></div></div></div></div></div>
 <div><div><div>Job Description</div> 
</div><div><div>Job Title: Senior IT Manager / IT Team Manager
Department: Information Technology 
Reports To: CEO 
Location: Doha, Qatar 
Company: Torba Market 

About Torba Market
Torba Market is a pioneering food company with its own production capacity, committed to promoting sustainable, locally inspired food experiences. As we expand into the cloud kitchen space, we are strengthening our digital and technology backbone to support our evolving operational and business needs. 

Role Overview
The Senior IT Manager / IT Team Manager will lead Torba Market&rsquo;s technology function, overseeing IT strategy, operations, and digital transformation initiatives. This individual will manage and mentor the IT teamcomprising a Technical Delivery Manager, Quality Manager (IT). The Senior IT Manager collaborates with the Solution &amp; Data Architect, who owns architecture and data strategy; IT execution must align to those standards, ensuring governance and optimization of technology solutions aligned with business objectives
We are seeking a proactive leader with strong project management, stakeholder engagement, and system integration skillsideally with prior experience in the F&amp;B industry or startup ecosystems. 

Key Responsibilities
Strategic Leadership
Develop and execute the IT strategy in alignment with Torba Market&rsquo;s business goals, including the transition to cloud kitchen operations.
Identify, evaluate, and implement technology solutions that enhance business efficiency and customer experience.
Act as a key advisor to leadership on technology trends, digital transformation, and innovation opportunities.
Take care of the IT investment planning
Team &amp; Project Management
Manage, mentor, and coordinate the IT team (Technical Delivery and Quality), ensuring collaboration with Architect and Data teams.
Oversee all ongoing IT projects ensuring timely delivery, within budget, and in alignment with defined business objectives.
Ensure clear documentation, communication, and coordination across IT and business teams.
Monitor vendor performance and manage relationships with technology partners and contractors.
Systems &amp; Operations
Oversee IT infrastructure, ERP systems, and integrations across supply chain, production, retail, and cloud kitchen platforms.
Ensure data governance, reporting accuracy, and system security in alignment with enterprise architecture and data standards.
Support implementation and maintenance of enterprise-grade systems such as POS, inventory management, CRM, and cloud-based solutions.
Champion automation, analytics, and digital solutions to enhance operational efficiency.
Governance &amp; Quality
Adhere to enterprise architecture and data standards while enforcing IT governance and quality controls.
Ensure compliance with IT policies, security standards, and regulatory requirements.
Oversee IT quality assurance, testing, and process optimization led by the Quality Manager.
Drive continuous improvement initiatives to improve technology uptime and system reliability. 

Qualifications &amp; Experience
Bachelor&rsquo;s or master&rsquo;s degree in computer science, Information Systems, Engineering, or related field.
8+ years of progressive IT experience, with at least 3 years in a managerial or team leadership role.
Proven experience in F&amp;B, retail, or cloud kitchen environments is highly preferred.
Experience managing multi-disciplinary IT teams and external vendors.
Strong understanding of enterprise systems (ERP, POS, CRM, analytics, and reporting).
Experience with cloud technologies, data governance, and digital transformation initiatives.
Familiarity with agile delivery models and startup environments. 

Key Competencies
Strategic and analytical thinking
Strong leadership and communication skills
Vendor and stakeholder management
Project management and delivery excellence
Business acumen and adaptability
Focus on quality, efficiency, and innovation</div></div> 

 
 
 
 
<div><div>Skills
</div></div><div>Information Technology, Ceo, Proactive, Clo, Coo, Team Leadership, Cro, Cto, Cloud Technologies, Stakeholder Management, Business Acumen, Enterprise Architect, Vat, Inventory Management, Erp, Ned, Quality Assurance, Erp System, Backbone, Analytical Thinking, Compliance, Entrepreneurial, Agile, Sustainability, Leadership, Excel, Communication Skill, Adaptability, Retail, Documentation, Communication Skills, Strong Understanding, Digital Transformation, Trends, Project Management, It Governance</div></div>

Senior IT Manager

Naufar

<div>
 
 To establish, lead and direct the architecture and implementation of Naufar&rsquo;s Information Technology (IT) strategy, in order to effectively and efficiently develop and deliver fit-for-use IT infrastructure, integrated business solutions and IT support services to support Naufar&rsquo;s strategy and objectives
 
 
 
 
 
 
 KEY ACCOUNTABILITIES:
 
 
 
 
 Corporate Strategy
 
 
 <ul>
 <li>
 As a member of the senior management, lead the development of the strategies and plans for the Information Technology department and support in the development of the Operations division strategy to ensure that Naufar executes its mission effectively, achieves organizational objectives and realizes its vision.
 </li>
 <li>
 Lead the translation of Naufar&rsquo;s overarching strategy into business plans for the Information Technology Department and ensure effective performance monitoring and management, in order to achieve department&rsquo;s strategic objectives.
 </li>
 </ul>
 
 
 Leadership
 
 
 <ul>
 <li>
 Ensure the achievement of the departmental strategic objectives by setting priorities and objectives for direct reports, managing performance, developing a highly qualified talent pool and motivating them, and providing strategic direction, in order to maximize performance, improve productivity and reach operational excellence.
 </li>
 <li>
 Work closely with the Assistant COO to raise employee awareness and commitment to Naufar&rsquo;s vision, mission, values and corporate strategy, in order to increase workforce engagement.
 </li>
 </ul>
 
 
 Organization Structure
 
 
 <ul>
 <li>
 Define efficient and effective organization structure for the department in coordination with the Organization Development and Human Resources to ensure optimum resource utilization, fast decision-making and better communication among staff.
 </li>
 </ul>
 
 
 Budget Planning
 
 
 <ul>
 <li>
 Provide direction on department&rsquo;s budget preparation in line with the department&rsquo;s annual business plan.
 </li>
 <li>
 Ensure effective and continuous monitoring of financial performance of the department against its budget so that the organization is aware of anticipated costs and/or revenues, is able to identify areas of unsatisfactory performance, and can capitalize on potential improvement opportunities.
 </li>
 </ul>
 
 
 Enterprise Architecture
 
 
 <ul>
 <li>
 Manage effective conceptualization and implementation of IT architecture, in order to ensure consistency and optimization of IT operations.
 </li>
 <li>
 Direct and guide the continuous improvement of IT architecture, systems and processes, in line with the latest global technologies and IT standards.
 </li>
 <li>
 Ensure compliance of IT systems with relevant international standards and local laws and regulations, especially with respect to information security and data privacy.
 </li>
 </ul>
 
 
 Demand and Delivery Management
 
 
 <ul>
 <li>
 Direct and guide the comprehensive translation of business needs into IT projects and ensure timely, quality and efficient execution, in order to ensure effective IT support to other departments. Ensure adherence to time, cost and quality, in order to ensure efficient and effective delivery of services.
 </li>
 <li>
 Monitor quality and quantity of IT capacity to ascertain meeting current and future demands.
 </li>
 </ul>
 
 
 System Development
 
 
 <ul>
 <li>
 Provide overall direction to the system development team to direct and lead the effective analysis of user requirements, development/enhancement of IT systems as per business priority in order to ensure effective IT services management in accordance to business requirements.
 </li>
 </ul>
 
 
 IT Operations and Support
 
 
 <ul>
 <li>
 Direct and oversee IT operations so that they meet and exceed the service levels agreed with users and conforms to relevant technical and security standards within budgeted cost.
 </li>
 <li>
 Provide overall direction to infrastructure management team in order to ensure effective establishment and maintenance of a scalable and agile IT infrastructure that meets emerging and changing business requirements.
 </li>
 <li>
 Provide strategic direction on infrastructure related upgrades, both from system and network perspectives, to facilitate optimum service delivery.
 </li>
 <li>
 Ensure implementation of IT security policies and systems to safeguard and protect all IT operations ensuring the reliability and integrity of data.
 </li>
 </ul>
 
 
 IT Performance Management
 
 
 <ul>
 <li>
 Ensure effective development and implementation of quality assurance and control processes and Service Level Agreements (SLAs) to facilitate provision of high quality IT services in accord with defined quality standards and SLAs.
 </li>
 <li>
 Ensure effective execution of IT audits, and collaboration of all relevant parties to achieve defined quality standards.
 </li>
 <li>
 Direct the development and management of IT services sourcing strategy and vendor management policies &amp; guidelines, in order to ensure meeting IT requirements in accordance with statutory and Naufar&rsquo;s policies with optimum benefits to the organization.
 </li>
 </ul>
 
 
 IT Projects and Programs
 
 
 <ul>
 <li>
 Based on the IT strategy and annual plan, evaluate the viability of IT projects and develop a prioritized project list based on commercial feasibility and Naufar&rsquo;s business requirements.
 </li>
 <li>
 Develop the IT project methodology and framework including development of detailed project scope and user requirements, required resources, outsourcing strategy, cost schedule, risk management plan, testing plan etc., to ensure project gets execution within the quality, time and approved costs.
 </li>
 </ul>
 
 
 
 
 
 Professional/Academic Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, IT engineering or equivalent from a reputable university.
 </li>
 </ul>
 
 
 Experience:
 
 
 <ul>
 <li>
 12 years of relevant IT experience in healthcare industry, with at least 5 years of experience in a managerial role.
 </li>
 <li>
 Strong knowledge on IT Governance and best practices such as ITIL, COBIT or ISO 20000.
 </li>
 <li>
 Knowledge of the healthcare sector in Qatar.
 </li>
 </ul>
</div>

Director – Information Technology-Qatari

Artan Holding

<div>
 Job Details
 
 
 Print Job Details Download as PDF
 
 
 Key Relationships
 
 
 Internal: Executive Management, SBU heads, HOD&rsquo;s
 
 
 Duties and Responsibilities
 
 
 
 Operational Management
 
 
 
 <ul>
 <li>
 Oversee all aspects of IT department operations including IT infrastructure, Communication (LAN, WAN, email,
 
 
 </li>
 </ul>
 etc), database, backup recovery, regulatory compliance
 
 
 <ul>
 <li>
 Manage the day-to-day operations of the IT group including downtime, reporting service levels, defining and
 
 
 </li>
 </ul>
 tracking IT operational metrics and providing status to management
 
 
 <ul>
 <li>
 Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and
 
 
 </li>
 </ul>
 unplanned system outages, and other key IT performance metrics
 
 
 <ul>
 <li>
 Maintains overall security of Artan&rsquo;s network, systems and data
 </li>
 <li>
 Owns and maintains strict controls on data/system backups and recoverability
 </li>
 <li>
 Management staff members in their daily activities as well as supporting business projects
 </li>
 <li>
 Develop and manage relationships with vendors in support of staff growth and systems support
 </li>
 <li>
 Manage overall capacity utilization of Server/hardware environment ensuring it is optimized to meet Artan&rsquo;s
 
 
 </li>
 </ul>
 business requirements
 
 
 <ul>
 <li>
 Undertake risk assessments of both hardware and software for both internal and external business clients
 </li>
 <li>
 Oversee outsourced software development relationships, development and delivery
 </li>
 <li>
 Ensures a proactive approach in staying up to date on current projects in progress, projects in the pipeline and
 
 
 </li>
 </ul>
 operational issues, including industry technology trends and applicability of software/hardware solutions
 
 
 Strategy and Planning
 
 
 <ul>
 <li>
 Contribute to the development of IT departmental strategies to align with the overall business strategy
 </li>
 <li>
 Develop and implement hardware and software standards for network, services, databases, wireless
 
 
 </li>
 </ul>
 technology, file and print services, etc
 
 
 <ul>
 <li>
 Develop and implement data retention standards develop and maintain overall backup and recovery strategy
 
 
 </li>
 </ul>
 (Disaster Recovery and Business Continuity)
 
 
 <ul>
 <li>
 Development, implement and maintain processes and procedures for effective delivery of services and
 
 
 </li>
 </ul>
 compliance with regulatory guidance
 
 
 <ul>
 <li>
 Establish and implement &lsquo;best practice&rsquo; standards as well as departmental policies and procedures
 </li>
 <li>
 Overall responsibility for strategic planning for system upgrades
 </li>
 <li>
 Determine, recommend and implement hardware and software upgrades for business applications, server
 
 
 </li>
 </ul>
 hardware, network equipment, desktop, laptop etc
 
 
 
 Team Management
 
 
 
 <ul>
 <li>
 The incumbent needs to oversee the quality of work and productivity of the team member(s) and provide
 
 
 </li>
 </ul>
 guidance and direction wherever necessary.
 
 
 <ul>
 <li>
 Any other tasks, duties &amp; responsibilities that may be added from time to time as relevant to business
 
 
 </li>
 </ul>
 requirements.
 
 
 
 Skills
 
 
 
 <ul>
 <li>
 Significant experience in managing IT projects from inception to delivery either in a web development or
 
 
 </li>
 </ul>
 systems management environment.
 
 
 <ul>
 <li>
 Exceptional hands-on experience with software development or systems management.
 </li>
 <li>
 Large awareness of the current technology and a passion to seek more information for upcoming
 
 
 </li>
 </ul>
 technologies.
 
 
 <ul>
 <li>
 Must have documented working experience with Microsoft Windows Environments, including MS-SQL
 
 
 </li>
 </ul>
 2003 and Microsoft Exchange 2003, Internet Information Server and other applications.
 
 
 <ul>
 <li>
 Experience with Microsoft windows configuration, installation, maintenance, support and troubleshooting
 
 
 </li>
 </ul>
 of TCP/IP, networks supporting VOIP telephony, microcomputers and other systems; system development,
 
 
 complex project management, knowledge of CISCO network hardware, Citrix Virtualization, client/server
 
 
 technology and Internet/intranets.
 
 
 <ul>
 <li>
 Must be aware of or hold experience managing/developing open-source software.
 </li>
 <li>
 Strong communication skills with the ability to explain technical issues to non-technical colleagues. Must
 
 
 </li>
 </ul>
 be creative, with initiative and drive.
 
 
 <ul>
 <li>
 Must take a proactive approach and be a team player.
 </li>
 <li>
 Strong written and oral communication skills.
 </li>
 <li>
 Strong interpersonal skills.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science/information technology or equivalent is essential
 </li>
 <li>
 Master&rsquo;s Degree in the above fields is preferred
 </li>
 <li>
 Certifications in Microsoft/Citrix technologies are a requirement
 </li>
 <li>
 ITIL or PMI Certification is preferred
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 15 years&rsquo; experience in technical operations, and strategy and planning management
 </li>
 <li>
 Must have working experience with Microsoft Windows Environments, including MS-SQL 2003 and
 
 
 </li>
 </ul>
 Microsoft Exchange 2003, Internet Information Server and other applications
 
 
 <ul>
 <li>
 Experience with Microsoft windows configuration, installation, maintenance, support and troubleshooting
 
 
 </li>
 </ul>
 of TCP/IP, networks supporting VOIP telephony, microcomputers and other systems; system development,
 
 
 complex project management, knowledge of CISCO network hardware, Citrix Virtualization, client/server
 
 
 technology and Internet/intranets
 
 
 <ul>
 <li>
 Must be aware of or have experience managing/developing open-source software
 </li>
 <li>
 Significant experience in managing IT projects from inception to delivery either in a web development or
 
 
 </li>
 </ul>
 systems management environment
 
 
 Apply Now
</div>

Chief Technology Officer

Global Recruitz

<div>
 <ul>
 <li>
 Managing the implementation, development, monitoring, maintenance, upgrading and support of organizational IT systems. This includes operating systems, servers, PCs, software apps, telephones, and peripherals.
 </li>
 <li>
 Providing expert advice and support when systems are being upgraded or installed, or when there are conversions or file maintenance.
 </li>
 <li>
 Overseeing the development and enhancement of systems and integrating new systems with existing systems.
 </li>
 <li>
 Working with staff to develop plans and strategies. The goals here are to enhance client services, improve user effectiveness and encourage innovation.
 </li>
 <li>
 Liaising regularly with executive and senior management as well as systems users.
 </li>
 <li>
 Managing IT staff. The director of IT is responsible for recruitment, evaluation, training, guidance, disciplinary procedures, and dismissals.
 </li>
 <li>
 Developing standard operating procedures. These should follow best practice, so IT directors must keep up to speed with industry developments. Additionally, written procedures and guidelines must be provided for IT staff and system users.
 </li>
 <li>
 Making sure written documentation is created and maintained. This includes user and system manuals, license agreements, and all documentation relating to modifications and upgrades.
 </li>
 <li>
 Keeping up with the most recent technologies and advising on what new technological solutions are needed. Stating a business case for their implementation, detailing how this will meet business and systems requirements.
 </li>
 <li>
 Negotiating with suppliers of hardware and software to get the best deal, including external support, and being responsible for contracting consultants and making service agreements.
 </li>
 <li>
 Creating a budget for each project as well as managing the financial aspects of the entire IT department, such as purchases and ongoing budgeting.
 </li>
 </ul>
 
 
 Head of IT job qualifications, skills and experience
 
 
 <ul>
 <li>
 Computer Science
 </li>
 <li>
 Information Technology
 </li>
 <li>
 Information Systems
 </li>
 </ul>
 
 
 Good technical knowledge in the following areas may also be required:
 
 
 <ul>
 <li>
 IT management , Infrastructure and applications
 </li>
 <li>
 Data warehousing, architecture and networking, Knowledge of cloud platforms and technologies
 </li>
 <li>
 A minimum of 5 years of IT service delivery experience
 </li>
 <li>
 Experience with business operations platforms
 </li>
 <li>
 Negotiation skills, Analytical thinking, Excellent communication skills with Strategic thinking
 </li>
 <li>
 Experience in insurance domain , Knowledge in working with insurance industry environment /systems
 </li>
 <li>
 Experience in insurance system implementation.
 </li>
 <li>
 General experience in network, security and IT procurements.
 </li>
 </ul>
 
 
</div>

Head of Information Technology

BQ SOLUTIONS QSTP-LLC

Position SummaryThe People Operations Manager will lead the strategic and operational delivery of the full employee lifecycle at BQ Solutions, from talent attraction and onboarding, through development and engagement, to offboarding and alumni relations. This role will ensure that all people-related processes are aligned with organisational goals, Qatar labor law, and best practice frameworks. The position is central to building a high-performance, inclusive, and compliant workplace that supports growth, operational excellence, and employee well-being.&nbsp;Key ResponsibilitiesStrategic People Leadership<ul><li>Design and execute the People Operations strategy in alignment with organisational objectives and national legislation.</li><li>Advise senior leadership on workforce planning, succession pipelines, and organisational development initiatives.</li><li>Support strategic projects such as ISO 30414 human capital reporting and leadership development frameworks.&nbsp;</li></ul>Employee Lifecycle Management<ul><li>Oversee all stages of the employee journey, including recruitment, onboarding, performance management, career development, engagement, retention, and exit processes.</li><li>Ensure a positive employee experience at every stage, fostering a culture of trust, inclusion, and growth.</li><li>Implement data-driven interventions to enhance retention and employee satisfaction.</li></ul>Policy Development &amp; Compliance<ul><li>Draft, review, and enforce policies that meet Qatar labor law and internal governance standards.</li><li>Maintain the employee handbook, ensuring policies are accessible and clearly signposted.</li><li>Monitor compliance and conduct regular audits to mitigate risk.</li></ul>Talent Acquisition &amp; Onboarding<ul><li>Manage end-to-end recruitment for staff and consultants, promoting diverse and inclusive hiring practices.</li><li>Ensure structured onboarding and cultural integration programs to accelerate productivity and engagement.</li></ul>Performance &amp; Development<ul><li>Lead the annual performance cycle, including goal setting, appraisals, and development planning.</li><li>Identify capability gaps through training needs analysis and deliver targeted learning initiatives.</li><li>Monitor progress against development goals and succession readiness.</li></ul>Compensation, Benefits &amp; Recognition<ul><li>Oversee payroll inputs, allowances, and benefits administration.</li><li>Conduct regular remuneration benchmarking to maintain competitiveness and internal equity.</li><li>Implement recognition programs that reinforce organisational values and performance excellence.</li></ul>People Operations &amp; Analytics<ul><li>Streamline HR workflows through HRIS, automation tools, and digital reporting.</li><li>Maintain accurate employee records and produce regular dashboards on workforce metrics.</li><li>Manage leave, visa renewals, contract administration, and other operational HR processes.</li></ul>Key Deliverables<ul><li>Develop and implement a comprehensive People Operations strategy aligned with organisational goals and Qatar labour law.</li><li>Manage the full employee lifecycle from talent acquisition to offboarding, ensuring a positive and consistent employee experience.</li><li>Deliver timely and compliant HR policies, processes, and governance frameworks that support operational excellence.</li><li>Lead performance management cycles, talent development programs, and workforce planning initiatives.</li><li>Provide accurate and insightful HR analytics and reports to inform strategic decision-making.</li></ul>&nbsp;Key Performance Indicators (KPIs)<ul><li>Percentage of vacancies filled within agreed time-to-hire and probation success rates.</li><li>Employee engagement and satisfaction scores, including onboarding feedback within the first 90 days.</li><li>Annual voluntary turnover rate and percentage of staff with completed development plans.</li><li>On-time completion rate of performance appraisals and achievement of set objectives.</li><li>Compliance audit results.</li></ul>&nbsp;Qualifications &amp; Experience<ul><li>Bachelor’s degree in Human Resources, or a related field; or demonstrable experience for the role with professional HR certification (e.g., CIPD, SHRM, SPHRi).</li><li>Minimum of 10 years of progressive HR experience, with at least 5 years in a managerial role.</li><li>Previous Military experience would be a significant advantage</li><li>Strong knowledge of Qatar Labor Law and relevant compliance frameworks would be an advantage.</li><li>Experience working in consultancy, defense/security sectors, or project-based organisations is desirable.</li></ul>&nbsp;Skills &amp; Attributes<ul><li>Proven ability to lead across the full employee lifecycle with a strategic and data-driven approach.</li><li>Strong interpersonal and influencing skills, able to engage at all levels of the organisation.</li><li>High integrity, discretion, and professional judgment.</li><li>Proficient in Microsoft 365 (Excel, PowerPoint, Word), HRIS systems, and digital workflow platforms such as Power Automate.</li></ul>&nbsp;

People Operations Manager

Starlink Qatar

<div>
 
 📌 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:
 
 
 We are seeking a strategic and experienced Head of IT Service Excellence to lead our IT service delivery and operational functions. This pivotal role involves championing world-class service standards, ensuring all IT services are efficient, reliable, and perfectly aligned with our strategic business goals. You will develop and implement a comprehensive quality assurance framework, leveraging performance metrics to drive continuous improvement and optimize service reliability. The ideal candidate will direct IT governance, manage risks, and ensure compliance across all services. By fostering a culture of innovation and excellence, you will lead a dedicated team of IT professionals, mentoring them to achieve exceptional results. Your leadership will be crucial in managing the business value of IT investments and engaging with senior stakeholders to ensure IT is a key enabler of organizational success.
 
 
 ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 
 
 
 
 
 
 🎯 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀
 
 
 :&rtrif; A minimum of 10 years of experience in the IT field, with at least 7 years in a senior role focused on IT service management or operational excellence
 
 
 .&rtrif; Bachelor's degree in Engineering, Information Technology, or Computer Science
 
 
 .&rtrif; Mandatory bilingual proficiency in both Arabic and English
 
 
 .&rtrif; Demonstrated expertise in developing and implementing IT service management strategies and quality assurance frameworks
 
 
 .&rtrif; Deep understanding and practical application of ITIL or equivalent service management best practices
 
 
 .&rtrif; Proven experience in using performance metrics to analyze and optimize IT service delivery
 
 
 .&rtrif; Strong knowledge of IT Governance frameworks (e.g., COBIT) and their application
 
 
 .&rtrif; Experience in aligning IT initiatives with strategic business objectives to maximize ROI
 
 
 
 
 
 .
 
 ✨ 𝗗𝗲𝘀𝗶𝗿𝗮𝗯𝗹𝗲?
 
 
 ?:&rtrif; ITIL Managing Professional, ITIL Strategic Leader, or similar advanced IT Service Management certificatio
 
 
 n.&rtrif; Proven experience in strategic IT risk management and the development of mitigation strategie
 
 
 s.&rtrif; Experience managing large-scale IT projects and driving technological innovation within a service environmen
 
 
 t.&rtrif; Strong stakeholder management skills with a track record of collaborating with senior leadershi
 
 
 p.&rtrif; Familiarity with business value management methodologies to quantify the impact of IT service
 
 
 
 
 s.
</div>

Head of IT Service Excellence

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 The Assistant IT Manager supports the IT Manager in overseeing all hotel technology operations, ensuring the reliability, security, and efficiency of infrastructure, systems, and guest-facing technologies. This role plays a key part in maintaining smooth hotel operations, enhancing guest experiences, and upholding cybersecurity and data compliance. The Assistant IT Manager also collaborates with internal departments, manages support tasks, and helps implement the hotel&rsquo;s IT strategy in line with business goals.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Assist in the planning, implementation, and maintenance of the hotel&rsquo;s IT infrastructure, including networks, servers, hardware, and software systems.
 </li>
 <li>
 Support critical hotel systems such as:
 </li>
 <ul>
 <li>
 Property Management System (e.g., Opera)
 </li>
 <li>
 Point of Sale systems (e.g., MICROS)
 </li>
 <li>
 Key card access systems
 </li>
 <li>
 IP telephony and voicemail
 </li>
 <li>
 CCTV and surveillance
 </li>
 <li>
 Guest Wi-Fi and HSIA platforms
 </li>
 </ul>
 <li>
 Enforce cybersecurity protocols, ensuring regular data backups and that disaster recovery plans are tested and maintained.
 </li>
 <li>
 Provide day-to-day IT support across all departments, troubleshooting issues to minimize downtime and optimize productivity.
 </li>
 <li>
 Liaise with external IT vendors, service providers, and corporate IT teams to coordinate support and system upgrades.
 </li>
 <li>
 Train staff on IT systems usage, cybersecurity awareness, and adherence to IT policies and procedures.
 </li>
 <li>
 Assist with IT budgeting, procurement processes, and maintenance of accurate asset inventories.
 </li>
 <li>
 Research and recommend technology solutions to improve operational efficiency and enhance the guest experience.
 </li>
 <li>
 Ensure compliance with local data protection laws, industry regulations, and internal IT standards.
 </li>
 <li>
 Participate in a 24/7 support rotation or on-call schedule for critical system issues and emergencies.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.
 </li>
 <li>
 3&ndash;5+ years of experience in IT management, preferably in hospitality.
 </li>
 <li>
 Strong knowledge of hospitality software systems (e.g., Opera PMS, MICROS POS, key card systems).
 </li>
 <li>
 Proven experience managing networks, servers, Windows environments, and cloud services.
 </li>
 <li>
 Solid understanding of cybersecurity, data protection laws, and disaster recovery planning.
 </li>
 <li>
 Strong leadership, communication, and project management skills.
 </li>
 <li>
 Ability to manage vendors, budgets, and strategic IT initiatives.
 </li>
 </ul>
</div>

Assistant IT Manager

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