restaurant manager

operations manager

administration officer

it project manager

logistics officer

it operations manager

malomatia

<div>
 
 
 Job Summary:
 
 
 
 As an IT Service Operations Manager, your role is crucial in ensuring the smooth and efficient delivery of IT services to our client. You will be leading a team that is responsible for maintaining, optimizing, and supporting our application solution and e-services developed to our client. Your primary focus will be to guarantee high availability, reliability, and user satisfaction. Your strategic thinking, technical expertise, and leadership skills will be essential in driving our IT service operations toward excellence.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead, mentor, and manage IT professionals to deliver operational excellence.
 </li>
 <li>
 Serve as primary client contact, ensuring accountability for end-user services.
 </li>
 <li>
 Oversee daily IT service operations, aligning with business objectives and SLAs.
 </li>
 <li>
 Monitor and manage IT service performance, addressing issues proactively.
 </li>
 <li>
 Collaborate with cross-functional teams and stakeholders for optimal solutions.
 </li>
 <li>
 Implement ITIL processes across incidents, requests, and changes.
 </li>
 <li>
 Drive continuous improvement initiatives to enhance service quality and efficiency.
 </li>
 <li>
 Manage vendor relationships, contracts, and service level agreements.
 </li>
 <li>
 Design, mobilize, and transition new services, defining service levels and KPIs.
 </li>
 <li>
 Prepare reports on IT service performance, risks, and operational improvements.
 </li>
 <li>
 Ensure compliance with quality systems and project scope change management.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Knowledge:
 
 
 <ul>
 <li>
 Deep expertise in IT service management frameworks (ITIL, COBIT, SIAM, ISO 20000).
 </li>
 <li>
 Strong understanding of incident, problem, change, and release management.
 </li>
 <li>
 Project management experience in Waterfall, Scrum, and Agile methodologies.
 </li>
 <li>
 Proficiency in IT infrastructure, application management, networking, cloud, and security.
 </li>
 <li>
 Leadership, analytical thinking, and problem-solving capabilities.
 </li>
 <li>
 Excellent written, verbal, and interpersonal communication skills.
 </li>
 </ul>
 
 
 
 
 
 Behavioral Attributes:
 
 
 <ul>
 <li>
 Customer-focused, service-oriented, and results-driven.
 </li>
 <li>
 Collaborative, inclusive, and adaptable in dynamic IT environments.
 </li>
 <li>
 Strategic thinker with strong accountability and ownership of initiatives.
 </li>
 <li>
 Able to manage high-pressure situations with composure and professionalism.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, IT, or related field.
 </li>
 <li>
 10+ years in IT service operations; 4+ years in application management and operations.
 </li>
 <li>
 Proven experience leading teams and managing end-to-end IT service delivery.
 </li>
 <li>
 Track record in process improvement, vendor management, and operational optimization.
 </li>
 </ul>
 
 
 
 
 
 Certifications:
 
 
 <ul>
 <li>
 ITIL Foundation or higher (required)
 </li>
 <li>
 PMP, Agile/Scrum, COBIT, SIAM, ISO 20000 (preferred)
 </li>
 </ul>
 
 
 
 
 Interested candidates are invited to apply for this position through the following link:
 
 
 [Service Operations Manager - Malomatia Career Site Careers]
 
 
 
</div>

Service Operations Manager

91HR

<div>
 
 
 Job Description
 
 
 
 
 Position: Service Delivery Manager
 
 
 
 
 Reporting To: General Manager
 
 
 
 
 Location: Doha, Qatar
 
 
 
 
 Employment Type: Full-time
 
 
 
 
 
 
 
 Role Overview
 
 
 
 The Service Delivery Manager ensures the seamless delivery of IT services to clients while maintaining high
 
 
 standards of quality, efficiency, and customer satisfaction. This role acts as a bridge between clients, internal
 
 
 teams, and senior management, overseeing service operations, project delivery, and client relationships. The
 
 
 ideal candidate is proactive, customer-focused, and capable of leading teams and projects in a fast-paced,
 
 
 contracting IT environment. The role may require travel to client sites or project locations as needed and
 
 
 flexibility to manage urgent escalations outside standard working hours.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 Service Delivery &amp; Operations
 
 
  Oversee day-to-day delivery of IT services to clients, ensuring compliance with service level
 
 
 agreements (SLAs) and contractual obligations.
 
 
  Monitor service performance, including incident resolution, service requests, and operational metrics,
 
 
 to maintain high-quality standards.
 
 
  Implement and maintain IT service management (ITSM) processes and best practices to optimize
 
 
 efficiency and effectiveness.
 
 
  Manage service delivery teams, including allocation of resources, task prioritization, and workflow
 
 
 coordination.
 
 
  Ensure all service documentation, reports, and records are accurate and up to date.
 
 
 
 
 
 
 Client Relationship Management
 
 
 
  Serve as the primary point of contact for clients regarding service delivery, escalations, and
 
 
 performance reporting
 
 
  Maintain strong, proactive relationships with client stakeholders to ensure expectations are met or
 
 
 exceeded
 
 
  Conduct regular client meetings, review performance, and address any concerns or service gaps
 
 
 promptly
 
 
  Provide guidance and strategic recommendations to clients on IT service improvements or
 
 
 optimizations
 
 
 
 
 
 
 Project &amp; Resource Management
 
 
 
  Collaborate with project managers, technical teams, and operations to ensure timely and successful
 
 
 service delivery
 
 
  Manage staffing, schedules, and resource allocation to meet client requirements and deadlines
 
 
  Identify skill gaps and coordinate training or development plans for team members
 
 
  Track project progress, deliverables, and milestones, ensuring alignment with client expectations
 
 
 Continuous Improvement &amp; Reporting
 
 
  Monitor KPIs, SLAs, and service metrics to identify trends and areas for improvement
 
 
  Drive process improvements to enhance service quality, operational efficiency, and customer
 
 
 satisfaction
 
 
  Prepare and present regular service reports to clients and internal leadership, including performance
 
 
 metrics, incident analysis, and recommendations
 
 
  Ensure adherence to organizational policies, procedures, and IT governance standards
 
 
 
 
 
 
 Escalation &amp; Risk Management
 
 
 
  Handle client escalations professionally and promptly, ensuring effective resolution and follow-up
 
 
  Identify potential risks in service delivery and implement mitigation strategies
 
 
  Collaborate with technical teams to proactively prevent recurring issues
 
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
  Bachelor&rsquo;s degree in IT, Computer Science, Business Administration, or related field
 
 
  10 years in service delivery, client management, or IT operations in a contracting environment.
 
 
  ITIL and PMP Certification Preferred.
 
 
  Proven experience managing teams, client accounts, and service delivery processes
 
 
  Strong communication, presentation, and interpersonal skills
 
 
  Excellent problem-solving, analytical, and decision-making abilities
 
 
 
 
 
 
 Skills &amp; Competencies
 
 
 
  Exceptional organizational and time-management skills
 
 
  Ability to lead, motivate, and manage technical teams
 
 
  Customer-focused mindset with strong relationship-building skills
 
 
  Proactive, adaptable, and solution-oriented
 
 
  Ability to handle multiple projects and priorities simultaneously
 
 
  High level of professionalism, integrity, and discretion
 
</div>

Senior Service Delivery Manager

Confidential

<div>
 
 The IT Technology Operations Manager is responsible for overseeing day-to-day IT operations, ensuring the stability, security, and efficiency of technology infrastructure and services. This role leads operational support teams, manages vendors, and ensures IT services align with business objectives and service level agreements (SLAs).
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage and oversee daily IT operations, including infrastructure, networks, systems, applications, and end-user support.
 </li>
 <li>
 Ensure high availability, performance, and security of all IT systems and services.
 </li>
 <li>
 Lead and mentor IT operations and support teams, ensuring timely incident resolution and service delivery.
 </li>
 <li>
 Develop, implement, and maintain IT operational policies, procedures, and best practices.
 </li>
 <li>
 Manage incident, problem, and change management processes in line with ITIL standards.
 </li>
 <li>
 Coordinate with internal stakeholders and business units to understand operational requirements and priorities.
 </li>
 <li>
 Manage relationships with external vendors, service providers, and partners, including contract and SLA management.
 </li>
 <li>
 Monitor system performance, capacity, and utilization; plan for upgrades and scalability.
 </li>
 <li>
 Ensure compliance with internal controls, cybersecurity policies, and regulatory requirements.
 </li>
 <li>
 Support IT projects, system upgrades, rollouts, and Go-Live activities by ensuring operational readiness.
 </li>
 <li>
 Prepare operational reports, dashboards, and KPIs for management review.
 </li>
 <li>
 Manage IT operations budgets, asset lifecycle, and cost optimization initiatives.
 </li>
 </ul>
 
 
 Required Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.
 </li>
 <li>
 8&ndash;12 years of experience in IT operations or infrastructure management, with at least 3 years in a managerial role.
 </li>
 <li>
 Strong knowledge of IT infrastructure, networks, servers, cloud platforms, and enterprise applications.
 </li>
 <li>
 Hands-on experience with IT service management frameworks (ITIL preferred).
 </li>
 <li>
 Experience managing vendors, contracts, and outsourced services.
 </li>
 <li>
 Strong problem-solving, leadership, and stakeholder management skills.
 </li>
 </ul>
 
 
 Preferred Skills &amp; Certifications:
 
 
 <ul>
 <li>
 ITIL Certification
 </li>
 <li>
 Experience with ERP systems, data centers, cloud services, and network ,cybersecurity operations
 </li>
 <li>
 Experience in retail, telecom, or enterprise environments
 </li>
 </ul>
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 Operational excellence
 </li>
 <li>
 People leadership
 </li>
 <li>
 Risk and incident management
 </li>
 <li>
 Communication and collaboration
 </li>
 <li>
 Continuous improvement mindset
 </li>
 </ul>
 
 
</div>

Information Technology Operations Manager

AMLAK Holding

AMLAK is seeking an IT and Cybersecurity Manager to lead and continuously improve our technology environment across the business. This role is accountable for the stability, security, scalability, and performance of AMLAK&rsquo;s IT landscape&mdash;while driving practical digital enablement, cost optimization, and risk reduction.You will lead a lean internal IT team and take end-to-end ownership of infrastructure, enterprise systems, cybersecurity, vendor management, and IT project delivery, working closely with the CFO and senior stakeholders.Key responsibilitiesIT strategy and governance<ul><li>Define and execute AMLAK&rsquo;s IT roadmap aligned with corporate and financial objectives.</li><li>Establish and enforce IT policies, standards, procedures, and governance.</li><li>Ensure strong controls for data integrity, cybersecurity, and system availability to meet audit and compliance requirements.</li><li>Act as the primary technology advisor to the CFO and senior management.</li></ul>IT infrastructure and operations<ul><li>Own IT operations including networks, servers, cloud platforms, cybersecurity tools, end-user computing, and business applications.</li><li>Ensure high availability, monitoring, incident management, root-cause analysis, and continuous service improvement.</li><li>Maintain robust backup, disaster recovery, and business continuity capabilities.</li></ul>Enterprise systems and project delivery<ul><li>Lead IT initiatives including upgrades, ERP/enterprise systems, digital tools, integrations, and automation.</li><li>Translate business requirements into practical technical solutions and clear delivery plans.</li><li>Manage scope, timelines, budgets, risks, and stakeholder communication&mdash;ensuring measurable business outcomes.</li></ul>Vendor and contract management<ul><li>Manage the full vendor lifecycle (selection, onboarding, performance, renewals, and exits).</li><li>Negotiate SLAs, licensing, and support agreements to ensure service quality and cost effectiveness.</li><li>Proactively manage vendor risks, dependencies, and service continuity.</li></ul>Budgeting and cost optimization<ul><li>Prepare and manage IT OPEX/CAPEX budgets.</li><li>Track performance and spending and, identify optimization opportunities.</li></ul>Team leadership and stakeholder management<ul><li>Lead and develop a lean IT team across infrastructure, security, support, and operations.</li><li>Build a service-oriented, accountable culture with strong documentation and continuous improvement.</li><li>Communicate technical topics clearly to non-technical stakeholders.</li></ul>Job Types: Full-time, PermanentPay: QAR20,000.00 - QAR30,000.00 per monthExperience:<ul><li>IT &amp; Cybersecurity: 10 years (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

IT & Cybersecurity Manager

<div>
 
 
 
 ONLY CANDIDATES WHO ARE BASED IN QATAR WILL BE CONSIDERED.
 
 
 
 
 
 
 
 
 Job Purpose
 
 
 
 
 
 
 Provide support on IT Operations-related activities and ensure that all required systems for the users are available to be utilized on a uninterrupted basis and all processing is carried out in a secure and professional manner as per the bank&rsquo;s IT security policy.
 
 
 
 
 
 
 IT Operations
 
 
 <ul>
 <li>
 Monitor and handles effectively the bank&rsquo;s overall IT systems and network so as to minimize response time and maximize efficiency.
 </li>
 <li>
 Liaise with Technical support team and vendors to ensure that necessary technical support is continuously and efficiently and provided IT services are up and running.
 </li>
 <li>
 Perform routine monitoring of all IT systems and regular backups.
 </li>
 <li>
 Ensure proper accessibility definition and granting of privileges to the Bank&rsquo;s IT system administration.
 </li>
 <li>
 Ensure proper support and escalation to the various Bank departments and vendors when moving new services or systems to production.
 </li>
 <li>
 Handles the data centre and minimize service down time. While ensuring sufficient data centre capacity by way of regular maintenance and upgrades.
 </li>
 <li>
 Ensure that physical security is maintained via controlled accesses to IT Datacentre
 </li>
 <li>
 Handles all pending IT tickets and open calls on a weekly basis and coordinates to team leaders and respective personnel for resolution.
 </li>
 </ul>
 
 
 
 
 
 Data Processing
 
 
 <ul>
 <li>
 Maintain back-ups of the entire system in order to recover information when required.
 </li>
 <li>
 Perform end of day processing for all systems.
 </li>
 </ul>
 
 
 
 
 
 Disaster Recovery / User Protocols
 
 
 <ul>
 <li>
 Administer protocols for disaster recovery, ensuring facilities are in place to protect the bank&rsquo;s data and to enable the bank to recover business processing in the event of a disaster or emergency.
 </li>
 </ul>
 
 
 
 
 
 Customer Service
 
 
 <ul>
 <li>
 Deliver consistently high levels of customer service and deal with customer queries effectively, escalating complex ones to the appropriate channel.
 </li>
 </ul>
 
 
 
 
 
 MIS and Reports
 
 
 <ul>
 <li>
 Assist in the preparation of timely and accurate functional statements and reports to meet functional requirements, policies and standards.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in information system, Computer Science or equivalent.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Minimum 5 years relevant IT experience in System Administration (Windows / UNIX).
 </li>
 <li>
 Experience in the banking sector is preferred.
 </li>
 </ul>
 
 
 
 
 
 Job-Specific Skills (Generic / Technical):
 
 
 <ul>
 <li>
 Understanding and knowledge of System Administration.
 </li>
 <li>
 Knowledge of the banking sector in Qatar and the region. (preferred)
 </li>
 <li>
 Knowledge of latest IT developments and trends.
 </li>
 <li>
 Knowledge in system integration and administration.
 </li>
 <li>
 Ability to collaborate and communicate effectively.
 </li>
 <li>
 Ability to interact with internal and external stakeholders in a multi-cultural environment.
 </li>
 <li>
 Ability to work under pressure.
 </li>
 <li>
 Planning and organizing skills.
 </li>
 <li>
 Arabic and English speaking preferred.
 </li>
 </ul>
</div>

IT Operations Officer

Forvis Mazars in Qatar

<div>Job Summary

The Senior Infrastructure Specialist is responsible for leading, designing, and optimizing enterprise IT infrastructure environments across on-premises and cloud platforms. The role ensures infrastructure solutions are secure, scalable, resilient, and aligned with the organization&rsquo;s strategic vision and technology roadmap. The incumbent will oversee complex infrastructure projects, manage vendor engagements, and provide technical leadership across virtualization, cloud, storage, backup, and data center operations.

Responsibilities
&sect; Experience in leading IT infrastructure for complex organizations. Design and implement IT environments aligned with strategic vision and roadmaps.
&sect; Expertise in preparing and defining the scope for IT infrastructure projects and managing the Request for Proposal (RFP) process, including technical and vendor evaluations
&sect; Expertise in VMware Virtualization, NSX, SRM, HCX, and other hypervisors.
&sect; Extensive experience with Microsoft Windows, Active Directory, Exchange Online, and Office 365 products.
&sect; Skilled in enterprise storage, backup, disaster recovery, and data center operations.
&sect; Proficient in converged and hyper-converged infrastructure, and software-defined data centers.
&sect; Experience working with Azure and Google Cloud Platform.
&sect; Knowledge of infrastructure security best practices and compliance standards.
&sect; Conduct product and vendor evaluations to ensure technology solutions are fit-for-purpose, and build and manage strategic vendor relationships.
&sect; Act as an escalation point for business users, handling both functional and technical deliverables.
&sect; Collaborate with cross-functional teams to integrate cloud-based and on-premises systems.
&sect; Monitor and optimize cloud-based systems, troubleshoot performance issues, and implement improvements.
&sect; Stay updated with industry trends and best practices in cloud architecture and provide recommendations for continuous improvement.
&sect; Provide technical guidance to team members, fostering knowledge sharing and skill development.
&sect; Basic understanding of IT network devices and security controls.
&sect; Hands-on technical expertise for overseeing complex infrastructure implementations, system upgrades, and operational troubleshooting.
&sect; Prepare and present monthly and quarterly service review reports to management.
&sect; Strong written and verbal communication skills.
&sect; Maintain documentation for operational, configuration, and technical procedures.
Qualifications
&sect; Bachelor in IT or Relevant
&sect; Relevance will be reviewed and confirmed by ISD in line with technical competencies of applicant.
Experience
&sect; 12 years&rsquo; experience in similar skill set.
&sect; IT Operations Management
&sect; Proficiency in Azure Cloud Services
&sect; Strong expertise in Microsoft Windows and VMware environments
&sect; Enterprise-level Storage Administration
&sect; Enterprise Backup Solutions Administration
&sect; Proficiency in Data Center Operations
&sect; Effective People Management and Leadership
&sect; Relevant certifications from major technology vendors, including Microsoft, VMware, and ITIL</div>

Senior Infrastructure Specialist

Starlink Qatar

<div>
 📌 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:
 
 
 We are seeking an experienced Project Management Officer (PMO) to oversee our Venue Technology project management, operations, and maintenance processes. This role is pivotal in providing analytical insights and facilitating clear communication among internal teams and stakeholders. The ideal candidate will monitor and enhance project delivery, optimize resource utilization, and minimize system interruptions to increase service availability. You will be responsible for generating insightful reports on project progress, risks, and budgets. A key function will be to manage stakeholder communications, interface with third-party vendors, and ensure adherence to SLAs. This position requires a proactive individual who can manage risks, coordinate event technology requirements, and drive the continuous improvement of our venue technology systems and services.
 
 
 ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 
 
 🎯 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:
 
 
 &rtrif; 10+ years of work experience in the Information Technology sector.
 
 
 &rtrif; Mandatory bilingual proficiency in Arabic and English.
 
 
 &rtrif; Bachelor's degree in Engineering, Information Technology, Computer Science, or a related field.
 
 
 &rtrif; Extensive experience in IT Venue Technology Operations Management for building management or AV/ELV solutions.
 
 
 &rtrif; Demonstrated experience in project monitoring, risk analysis, and reporting using dashboards and project data.
 
 
 &rtrif; Proven ability to forecast resource requirements, optimize utilization, and manage schedules.
 
 
 &rtrif; Experience in monitoring project progress and payment terms to align with planned cashflow and budget.
 
 
 &rtrif; Strong background in managing third-party vendors and monitoring performance against Service Level Agreements (SLAs).
 
 
 ✨ 𝗗𝗲𝘀𝗶𝗿𝗮𝗯𝗹𝗲𝘀:
 
 
 &rtrif; Project Management Professional (PMP) certification or an equivalent qualification.
 
 
 &rtrif; Advanced analytical skills with a proven ability to interpret complex data and trends.
 
 
 &rtrif; Experience in coordinating the technological requirements for large-scale events.
 
 
 &rtrif; Excellent presentation skills for communicating project status and risks to senior management.
 
 
 &rtrif; Familiarity with preventive and corrective maintenance processes for venue technology systems.
 
 
 ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 
 
 🚀 𝗧𝗮𝗸𝗲 𝘁𝗵𝗲 𝗟𝗲𝗮𝗽 𝗧𝗼𝘄𝗮𝗿𝗱 𝗮𝗻 𝗘𝘅𝗰𝗶𝘁𝗶𝗻𝗴 𝗙𝘂𝘁𝘂𝗿𝗲 &ndash; 𝗔𝗽𝗽𝗹𝘆 𝗡𝗼𝘄! 🚀
</div>

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